We are looking to hire a Senior Executive, Customer Experience to play the key role of managing backend processes for customer service. He/She will drive the execution for running ixigo s day-to-day operational processes and help improve operational efficiency. As a Senior Executive - Customer Experience, you will be responsible for: Handling calls/emails/cases as per quality frameworks and designed SOPs (for Flights/Hotels) Handling escalation cases from ixigo s leadership Maintain Operational Metrics like First Response time, Resolution Time and NPS within targets. Attend regular Quality and Feedback sessions. Help define SOPs as per process updates/product developments. Provide insights and suggestions towards process improvement based on customer queries. Bachelor s degree - Minimum 1 year of experience as an executive, preferably in the ecommerce or travel sector. Excellent verbal, written, analytical and communication skills Outstanding customer service sk

You will be involved in all aspects of development playing a critical role in the design, planning, development, and deployment and help develop best practices for future development. You will be part of a young and multicultural team which builds a cutting edge travel consumer-facing product Developing, releasing, and maintaining native Android Applications and oversee mobile application development efforts Deliver across the entire app life cycle, design, build, deploy, test, release to app stores and support Working directly with developers and product managers to conceptualize, build, test and release products Work on bug fixing and improving application performance. Continuously discover, evaluate, and implement new technologies to maximize development efficiency Optimizing performance for the apps and keep up to date on the latest industry trends in the mobile technologies Must have: Deep understanding of Android development SDK and strong problem-solving skills Good understanding of Kotlin/Core Java, Android Architecture Components, Dagger 2/Hilt, MVVM architecture Good grasp of algorithms, design patterns, memory management, network interaction, debugging, concurrency and multi-threading in Android Understanding of complete application development, continuous integration testing, deployment, app distribution infrastructure and maintenance Hands on experience with Android s debugging, unit testing, app security and performance optimisation tools Great people skills and strong passion for Programming in general Qualifications : At least an undergraduate degree in Computer Science, Engineering 2-3 years of experience at cutting edge organizations or startups Extensive experience in developing mobile apps using

Our iOS team is always keen to stay ahead of the curve by always adopting the latest tech in the valley. We were first to market with adopting iPhone X layout, implementing ARKit in 2017, and Siri Shortcuts in 2018. We have been featured across app store over a dozen times in the past 2 years in Today, Apps, and Travel section. At ixigo, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish. So, if you love everything about Apple and our beloved Swift, we would love you to join our iOS arsenal to build the best travel apps in the world and get our hands on whatever comes up in the next WWDC and iOS. Roles Responsibilities As a Senior Software Engineer - iOS , You will be involved in all aspects of development playing a critical role in the design, planning, development, and deployment and help develop best practices for future development. You will be working closely with Tech, Design, and Quality team to build and launch the product. Developing, releasing, and maintaining native iOS Applications Lead and oversee mobile application development efforts Deliver across the entire app life cycle, design, build, deploy, test, release to app stores and support Working directly with developers and product managers to conceptualize, build, test and realize products Work on bug fixing and improving application performance. Continuously discover, evaluate, and implement new technologies to maximize development efficiency Optimizing performance for the apps and keep up to date on the latest industry trends in mobile technologies Candidates with 1 - 3 years of experience Good understanding of Swift and SwiftUI Up to date experience with UIKit, CoreLocation, CoreData, CocoaPods and other iOS frameworks Experience wr

We are looking to hire a Senior Quality Auditor, Customer Experience to play the key role of managing process quality for customer service. He/She will drive the execution for running ixigo s day-to-day quality processes, improve operational efficiency, and provide customer insights to product, tech and marketing teams to enable continuous customer experience enhancements. As a Senior Quality Auditor - Customer Experience, you will be responsible for: Monitoring calls/emails/chats as per audit forms identify Fatal Non-fatal errors Identifying historical trends through data analysis to uncover agent training needs To conduct regular Feedback sessions for Agents and trainers Publish daily, weekly monthly Quality Reports To conduct calibration sessions with operations and training team Conduct quality improvement sessions for agents or train the trainer sessions Define SOPs as per process updates/product developments cascade to team Designing Audit forms in line with process guidelines across touchpoints Bachelor s degree - Minimum 2 years of experience as a QA, preferably in the ecommerce or travel sector. Excellent verbal, written, analytical and communication skills Outstanding customer service skills an

We are looking to hire a Senior Trainer, Customer Experience to play the key role of managing training and development processes for customer service. He/She will drive the execution for running ixigo s day-to-day training/refresher processes and help improve operational efficiency plus process quality/NPS As a Senior Trainer - Customer Experience, you will be responsible for: Training executives towards handling of calls/emails/cases as per quality frameworks and designed SOPs (for Flights/Hotels) Refreshers/Trainings covering handling of escalation cases from ixigo s leadership Conduct regular Quality and Feedback sessions. Help define SOPs as per process updates/product developments. Provide insights and suggestions towards process improvement based on customer queries. Bachelor s degree - Minimum 3 years of experience as a trainer, preferably in the ecommerce or travel sector. Excellent verbal, written, analytical and communication skills Outstanding customer service skil

As a Principal Engineer (strong Product background), you will play a critical role in the design, planning, development, and deployment of software applications. You will be responsible for all aspects of development and help develop best practices for future development. You will work closely with Tech, Design and Quality teams to build and launch the product. You will code, develop, design and architect features related to the existing application. We expect you to own modules end to end and take pride in the work products you ship. You will design, implement and maintain highly scalable, multi-tier, distributed server software applications. You will deliver across the entire app life cycle, including design, build, deploy, test, release to app stores and support. You will work directly with developers and product managers to conceptualize, build, test and release products. You will take responsibility for performance and stability for all server functions. You will continuously discover, evaluate, and implement new technologies to maximize development efficiency. 5 - 8 years of experience. You should have at least an undergraduate degree in Computer Science, Engineering, preferably from IITs/Top RECs. You should have expertise in Java/J2EE technology. You should have prof

As a Backend Engineer , you will play a critical role in software application design, planning, development, and deployment. You will be responsible for all aspects of development and help develop best practices for future development. You will work closely with Tech, Design and Quality teams to build and launch the product. You will code, develop, design, and architect features related to the existing application. We expect you to own modules end to end and take pride in the work products you ship. You will design, implement, test, and maintain highly scalable, multi-tier, distributed server software applications. You will deliver across the entire app life cycle, including design, build, deploy, test, release to app stores, and support. You will work directly with developers and product managers to conceptualize, build, test, and release products. You will take responsibility for the performance and stability of all the applications and related infrastructure. You will continuously discover, evaluate, and implement new technologies to maximize development efficiency. Qualifications You should have at least an undergraduate degree in Computer Science or Engineering, preferably from IITs or top RECs. You should have 3+ years of experience at cutting-edge organizations or startups with strong Product background You should have expertise in Java/J2EE technology. You should be proficient in implementing algorithms and using advanced data structures to solve computing problems. You should have experience with e-business/e-commerce applications and business environments. Any experience with internet companies or the travel industry will be a plus. You should have a good understanding of Java/J2EE and design patterns. You should have strong knowledge of data structures and design for performance, scalability, and availability. You should have expertise in relational databases like MySQL or Postgres. You should have knowledge in MongoDB and Web services. You should extensively use Instruments and Shark to detect memory leaks and optimize performance. You should have a good grasp of algorithms, memory management, and multithreaded programming. You should have experience writing unit tests and automation tests. Having exposure to Test Driven Development is a plus. You should have great people skills! You should be able to fit in well within an informal startup environment and provide hands-on management. You should have a high energy level and an untiring commitment to drive yourself & the team towards goals.