Harvard Business Publishing (HBP) - the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone - including you! The opportunity We are seeking a motivated intern with a passion for improving efficiency through technology. This role is ideal for someone comfortable with Microsoft tools and curious about AI and automation. You ll assist in streamlining day-to-day tasks, analyzing data, and supporting productivity initiatives across teams. Key Responsibilities Support teams with day-to-day operations using Excel, Word, PowerPoint, and Outlook. Explore and apply AI tools (e.g., ChatGPT, Microsoft Copilot, etc.) to simplify or automate routine tasks. Perform data entry, cleanup, and basic analysis using Excel or other tools. Create documentation or templates to standardize frequently repeated tasks. Assist in preparing presentations and reports based on team needs. What We re Looking For Familiarity with Microsoft Office tools, especially Excel and PowerPoint Interest or exposure to AI-based tools (e.g., ChatGPT, Copilot, Notion AI) Good analytical and problem-solving skills Eagerness to learn and apply new tools to real-world work scenarios Strong organizational and time management skills Clear written and verbal communication What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Business Publishing (HBP) - the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone - including you! The opportunity The Project Service Specialist will play a pivotal role in supporting client engagement for our leadership development solutions. This client-focused position involves providing comprehensive support for clients throughout the entire project lifecycle, from business and learning solution development to data analytics and client fulfillment. Operating within a dynamic, fast-paced, and in a matrix team environment, your success in this role will hinge on your exceptional organizational, communication, and problem-solving skills. This position serves as an excellent entry point for individuals aspiring to pursue careers in leadership development and customer success. What youll do Provide high-quality task-based support and customized services for the delivery of scala-ble solutions in collaboration with internal and external stakeholders. Support cross-functional project teams working on internal initiatives aligned to organiza-tional goals, processes, and resource availability. Demonstrate a high level of technical proficiency encompassing a comprehensive under-standing of relevant tools, technologies, and methodologies and adeptly navigate com-plex technical landscapes. Support, advise, or make recommendations to stakeholders on common issues integrat-ing multiple resources drawn from knowledge of HBPs people, business lines, products, services, and functional areas. Maintain product and process enablement plans and organization including related knowledge, tools, documentation, communication strategy and timeline. What you ll bring Project Execution Excellence: Support clients and internal stakeholders in successfully im-plementing solutions and delivering projects. Agility and Adaptability: Navigate and thrive in a rapidly changing environment, showcas-ing adaptability and agility in response to evolving project dynamics. Stakeholder focus: Prioritize and meet the needs of internal and external stakeholders, ensuring a customer-centric approach in all project activities. Accountability & Ownership: Take ownership of project deliverables and outcomes, demonstrating a high level of accountability for individual and team responsibilities. Curiosity /Lifelong Learner Mindset: Cultivate a curious and lifelong learner mindset, staying abreast of industry trends, best practices, and innovative approaches to enhance project outcomes. Matrix collaboration: Excel in dynamic team structures by fostering collaboration and seamlessly working with colleagues cross-functionally, embodying a team-player mental-ity. Investigative Inquiry: Utilize research and analytical skills to examine project requirements, gather relevant information, and propose informed solutions. Proficient communication: Strong verbal and written communication skills. You ll stand out if you have: Strong time management skills Excellent communication and organizational skills Agility and Adaptability (Embrace change) Curiosity and Growth Mindset (Eager to learn) Multi-lingual What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity Design Services is a team under the Service Delivery vertical of Corporate Learning. The team’s purpose: We amplify and accelerate innovative learning design to engage and inspire learners in developing their capabilities. The team’s vision: To continually progress best-in-class learning design and development by: Creating, experimenting, and delivering tools and innovations that increase learner engagement and impact. Connecting with client-facing teams to ensure skill development is relevant and meets learners’ needs. Collaborating with internal teams to bring new ideas to our clients and exceptional experiences to our learners. Learning Solution Development Specialist, Design Services As an LSDS you will engage in designing, curating, and creating customized learning solutions for Corporate Learning clients with a learner-centric approach, anchored in HBP’s thought leadership and design principles. The role entails elements of individual work guided by accountability, teamwork supported by collaboration, and cross-functional strategic innovations. You will work closely with Principal Learning Partners (PLPs), Solution Architects, and other client team members to define solution development requirements for both blended and digital learning experiences. This will entail coordination across internal and external stakeholders to create designs and experiences tightly aligned to the client’s needs. Some of your Daily Tasks: Individual: Curating content across Harvard Business Publishing’s resources to support detailed designs of cohort-based learning experiences. Crafting short activities and reflection segments based on learning assets from HBP’s ecosystem to integrate applicability within solution designs. Creating learner tools and templates that support solution design- example discussion guides, reflection tools, learning circle templates etc. Designing learning pathways, sprints, and other digital collections of content for client engagement. Supporting Curation workshop with clients Doing need identification on digital solutions with clients or internal teams Creating live session decks for digital solutions with rich engagement and interaction built-in with the platform/technological amenities. Team (Design Servies): Creating and updating content repositories based on themes and topics to ensure the content is current and relevant for Corporate Learning. Capture designs, exercises, and activities created within the content management system to leverage them for reuse across projects and increase project profitability, solution innovation, and faster development times. Work on building efficiencies on how designs can be made scalable and repeatable across teams. Upgrade and maintain 3 D guides. Collaborations (Corporate Learning): Team up with PLPs and Learning Solution Architects for the creation of custom application exercises and other instructional design-related activities to enhance client solutions. Work to execute products and services created by the Strategy Enablement team Share new resources and ideas to increase client engagement through content or live sessions with project teams. Work with Learning Solution Architects to support the creation of reference designs and content collections that help drive innovation and new offerings within Corporate Learning. What you'll do Create and curate content based on client needs to deliver excellence. Collaborate with internal and external stakeholders to work across units to cater to client needs. Explore and design new avenues of growth and identify innovation opportunities. What you’ll bring Skills: Knowledge of Instructional Design models and adult learning theories Familiarity with Learning Experience Design and Learning Management Systems (e.g.: BrightSpace, Degreed, ArticulateRise, etc.) Learner-centric approach in designing and creating solutions for clients. Detail Orientation: Ability to copy edit and ensure work is of superior quality. Soft skills required: Team player: Open to collaboration and constructive discussion Work ethic: High sense of accountability Innovation: Analytical thinker and strategic executioner You’ll stand out if you have: Background in Behavioral sciences - Passion for creating cutting-edge learner solutions/components from HBP thought leadership Have Instructional design skills and knowledge of adult learning principles. What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity Design Services is a team under the Service Delivery vertical of Corporate Learning. The team’s purpose: We amplify and accelerate innovative learning design to engage and inspire learners in developing their capabilities. The team’s vision: To continually progress best-in-class learning design and development by: Creating, experimenting, and delivering tools and innovations that increase learner engagement and impact. Connecting with client-facing teams to ensure skill development is relevant and meets learners’ needs. Collaborating with internal teams to bring new ideas to our clients and exceptional experiences to our learners. Learning Solution Development Specialist, Design Services As an LSDS you will engage in designing, curating, and creating customized learning solutions for Corporate Learning clients with a learner-centric approach, anchored in HBP’s thought leadership and design principles. The role entails elements of individual work guided by accountability, teamwork supported by collaboration, and cross-functional strategic innovations. You will work closely with Principal Learning Partners (PLPs), Solution Architects, and other client team members to define solution development requirements for both blended and digital learning experiences. This will entail coordination across internal and external stakeholders to create designs and experiences tightly aligned to the client’s needs. Some of your Daily Tasks: Individual: Curating content across Harvard Business Publishing’s resources to support detailed designs of cohort-based learning experiences. Crafting short activities and reflection segments based on learning assets from HBP’s ecosystem to integrate applicability within solution designs. Creating learner tools and templates that support solution design- example discussion guides, reflection tools, learning circle templates etc. Designing learning pathways, sprints, and other digital collections of content for client engagement. Supporting Curation workshop with clients Doing need identification on digital solutions with clients or internal teams Creating live session decks for digital solutions with rich engagement and interaction built-in with the platform/technological amenities. Team (Design Servies): Creating and updating content repositories based on themes and topics to ensure the content is current and relevant for Corporate Learning. Capture designs, exercises, and activities created within the content management system to leverage them for reuse across projects and increase project profitability, solution innovation, and faster development times. Work on building efficiencies on how designs can be made scalable and repeatable across teams. Upgrade and maintain 3 D guides. Collaborations (Corporate Learning): Team up with PLPs and Learning Solution Architects for the creation of custom application exercises and other instructional design-related activities to enhance client solutions. Work to execute products and services created by the Strategy Enablement team Share new resources and ideas to increase client engagement through content or live sessions with project teams. Work with Learning Solution Architects to support the creation of reference designs and content collections that help drive innovation and new offerings within Corporate Learning. What You'll Do Create and curate content based on client needs to deliver excellence. Collaborate with internal and external stakeholders to work across units to cater to client needs. Explore and design new avenues of growth and identify innovation opportunities. What You’ll Bring Skills: Knowledge of Instructional Design models and adult learning theories Familiarity with Learning Experience Design and Learning Management Systems (e.g.: BrightSpace, Degreed, ArticulateRise, etc.) Learner-centric approach in designing and creating solutions for clients. Detail Orientation: Ability to copy edit and ensure work is of superior quality. Soft skills required: Team player: Open to collaboration and constructive discussion Work ethic: High sense of accountability Innovation: Analytical thinker and strategic executioner You’ll stand out if you have : Background in Behavioral sciences - Passion for creating cutting-edge learner solutions/components from HBP thought leadership Have Instructional design skills and knowledge of adult learning principles. What We Offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. Show more Show less

Harvard Business Publishing (HBP) - the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone - including you! The opportunity Design Services is a team under the Service Delivery vertical of Corporate Learning. The team s purpose: We amplify and accelerate innovative learning design to engage and inspire learners in developing their capabilities. The team s vision: To continually progress best-in-class learning design and development by: Creating, experimenting, and delivering tools and innovations that increase learner engagement and impact. Connecting with client-facing teams to ensure skill development is relevant and meets learners needs. Collaborating with internal teams to bring new ideas to our clients and exceptional experiences to our learners. Learning Solution Development Specialist, Design Services As an LSDS you will engage in designing, curating, and creating customized learning solutions for Corporate Learning clients with a learner-centric approach, anchored in HBP s thought leadership and design principles. The role entails elements of individual work guided by accountability, teamwork supported by collaboration, and cross-functional strategic innovations. You will work closely with Principal Learning Partners (PLPs), Solution Architects, and other client team members to define solution development requirements for both blended and digital learning experiences. This will entail coordination across internal and external stakeholders to create designs and experiences tightly aligned to the client s needs. Some of your Daily Tasks: Individual: Curating content across Harvard Business Publishing s resources to support detailed designs of cohort-based learning experiences. Crafting short activities and reflection segments based on learning assets from HBP s ecosystem to integrate applicability within solution designs. Creating learner tools and templates that support solution design- example discussion guides, reflection tools, learning circle templates etc. Designing learning pathways, sprints, and other digital collections of content for client engagement. Supporting Curation workshop with clients Doing need identification on digital solutions with clients or internal teams Creating live session decks for digital solutions with rich engagement and interaction built-in with the platform/technological amenities. Team (Design Servies): Creating and updating content repositories based on themes and topics to ensure the content is current and relevant for Corporate Learning. Capture designs, exercises, and activities created within the content management system to leverage them for reuse across projects and increase project profitability, solution innovation, and faster development times. Work on building efficiencies on how designs can be made scalable and repeatable across teams. Upgrade and maintain 3 D guides. Collaborations (Corporate Learning): Team up with PLPs and Learning Solution Architects for the creation of custom application exercises and other instructional design-related activities to enhance client solutions. Work to execute products and services created by the Strategy Enablement team Share new resources and ideas to increase client engagement through content or live sessions with project teams. Work with Learning Solution Architects to support the creation of reference designs and content collections that help drive innovation and new offerings within Corporate Learning. What youll do Create and curate content based on client needs to deliver excellence. Collaborate with internal and external stakeholders to work across units to cater to client needs. Explore and design new avenues of growth and identify innovation opportunities. What you ll bring Skills: Knowledge of Instructional Design models and adult learning theories Familiarity with Learning Experience Design and Learning Management Systems (e.g.: BrightSpace, Degreed, ArticulateRise, etc.) Learner-centric approach in designing and creating solutions for clients. Detail Orientation: Ability to copy edit and ensure work is of superior quality. Soft skills required: Team player: Open to collaboration and constructive discussion Work ethic: High sense of accountability Innovation: Analytical thinker and strategic executioner You ll stand out if you have : Background in Behavioral sciences - Passion for creating cutting-edge learner solutions/components from HBP thought leadership Have Instructional design skills and knowledge of adult learning principles. What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity Global Support Services (GSS) Global Support Services (GSS) is a centralized shared services unit supporting multiple functional teams across Harvard Business Publishing’s three business verticals — Corporate Learning, Higher Education, and the HBR Group — in global locations.The GSS team delivers critical back-end support to HBP’s sales functions and provides essential administrative assistance to clients. This role shall be responsible for managing ongoing client requirements including setting up products, fulfillment and resolving billing/invoice issues, collating usage data and enablement of clients to use HBP’s products effectively. Responsibilities (specific key duties/responsibilities of position): Set up learners and faculty across various learning platforms and products. Develop a strong understanding of contract structures and pricing models to resolve client queries related to orders, invoices, and credit notes. Ensure accurate and timely usage and revenue reporting by collecting confirmations and sending periodic usage reminders. Conduct training and enablement sessions to help clients maximize the value of HBP’s offerings. Drive process improvement and automation efforts to enhance operational efficiency. Gather and analyze data on clients, course usage, revenue, and other performance metrics to identify trends and insights. Maintain up-to-date process documentation and ensure adherence to service level agreements (SLAs). Requirements: (education, experience, communication/organization skills, work environment, etc.) Master’s degree in Business Administration, Marketing, or a related field. Minimum of 3 years’ experience in a sales support or client operations role. Strong proficiency in Microsoft Office, with advanced skills in MS Excel. Excellent communication, interpersonal, and organizational abilities. High attention to detail with a focus on accuracy and efficiency. Ability to work independently as well as collaboratively within a team. Strong process orientation and customer service mindset. Familiarity with tools like Salesforce and Zendesk is an advantage. What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity Global Support Services (GSS) Global Support Services (GSS) is a centralized shared services unit supporting multiple functional teams across Harvard Business Publishing’s three business verticals — Corporate Learning, Higher Education, and the HBR Group — in global locations.The GSS team delivers critical back-end support to HBP’s sales functions and provides essential administrative assistance to clients. This role shall be responsible for managing ongoing client requirements including setting up products, fulfillment and resolving billing/invoice issues, collating usage data and enablement of clients to use HBP’s products effectively. Responsibilities (specific key duties/responsibilities of position): Set up learners and faculty across various learning platforms and products. Develop a strong understanding of contract structures and pricing models to resolve client queries related to orders, invoices, and credit notes. Ensure accurate and timely usage and revenue reporting by collecting confirmations and sending periodic usage reminders. Conduct training and enablement sessions to help clients maximize the value of HBP’s offerings. Drive process improvement and automation efforts to enhance operational efficiency. Gather and analyze data on clients, course usage, revenue, and other performance metrics to identify trends and insights. Maintain up-to-date process documentation and ensure adherence to service level agreements (SLAs). Requirements: (education, experience, communication/organization skills, work environment, etc.) Master’s degree in Business Administration, Marketing, or a related field. Minimum of 3 years’ experience in a sales support or client operations role. Strong proficiency in Microsoft Office, with advanced skills in MS Excel. Excellent communication, interpersonal, and organizational abilities. High attention to detail with a focus on accuracy and efficiency. Ability to work independently as well as collaboratively within a team. Strong process orientation and customer service mindset. Familiarity with tools like Salesforce and Zendesk is an advantage. What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity Global Support Services (GSS ) Global Support Services (GSS) is a centralized shared services unit supporting multiple functional teams across Harvard Business Publishing’s three business verticals — Corporate Learning, Higher Education, and the HBR Group — in global locations.The GSS team delivers critical back-end support to HBP’s sales functions and provides essential administrative assistance to clients. This role shall be responsible for managing ongoing client requirements including setting up products, fulfillment and resolving billing/invoice issues, collating usage data and enablement of clients to use HBP’s products effectively. Responsibilities (specific key duties/responsibilities of position): Set up learners and faculty across various learning platforms and products. Develop a strong understanding of contract structures and pricing models to resolve client queries related to orders, invoices, and credit notes. Ensure accurate and timely usage and revenue reporting by collecting confirmations and sending periodic usage reminders. Conduct training and enablement sessions to help clients maximize the value of HBP’s offerings. Drive process improvement and automation efforts to enhance operational efficiency. Gather and analyze data on clients, course usage, revenue, and other performance metrics to identify trends and insights. Maintain up-to-date process documentation and ensure adherence to service level agreements (SLAs). Requirements: (education, experience, communication/organization skills, work environment, etc.) Master’s degree in Business Administration, Marketing, or a related field. Minimum of 3 years’ experience in a sales support or client operations role. Strong proficiency in Microsoft Office, with advanced skills in MS Excel. Excellent communication, interpersonal, and organizational abilities. High attention to detail with a focus on accuracy and efficiency. Ability to work independently as well as collaboratively within a team. Strong process orientation and customer service mindset. Familiarity with tools like Salesforce and Zendesk is an advantage. What We Offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. Show more Show less

Harvard Business Publishing (HBP) - the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone - including you! The opportunity Global Support Services (GSS ) Global Support Services (GSS) is a centralized shared services unit supporting multiple functional teams across Harvard Business Publishing s three business verticals Corporate Learning, Higher Education, and the HBR Group in global locations.The GSS team delivers critical back-end support to HBP s sales functions and provides essential administrative assistance to clients. This role shall be responsible for managing ongoing client requirements including setting up products, fulfillment and resolving billing/invoice issues, collating usage data and enablement of clients to use HBP s products effectively. Responsibilities (specific key duties/responsibilities of position): Set up learners and faculty across various learning platforms and products. Develop a strong understanding of contract structures and pricing models to resolve client queries related to orders, invoices, and credit notes. Ensure accurate and timely usage and revenue reporting by collecting confirmations and sending periodic usage reminders. Conduct training and enablement sessions to help clients maximize the value of HBP s offerings. Drive process improvement and automation efforts to enhance operational efficiency. Gather and analyze data on clients, course usage, revenue, and other performance metrics to identify trends and insights. Maintain up-to-date process documentation and ensure adherence to service level agreements (SLAs). Requirements: (education, experience, communication/organization skills, work environment, etc.) Master s degree in Business Administration, Marketing, or a related field. Minimum of 3 years experience in a sales support or client operations role. Strong proficiency in Microsoft Office, with advanced skills in MS Excel. Excellent communication, interpersonal, and organizational abilities. High attention to detail with a focus on accuracy and efficiency. Ability to work independently as well as collaboratively within a team. Strong process orientation and customer service mindset. Familiarity with tools like Salesforce and Zendesk is an advantage. What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity The Producer, Virtual Events assists the Harvard Business Enterprise organization in producing and executing live virtual events via webinar and videoconference to a portfolio of clients on an event-by-event basis. The ideal candidate has high energy, is customer service oriented, experienced with virtual meeting technologies, detail-oriented, and able to balance competing priorities. A Producer, Virtual Events is expected to be highly professional, confident, and be able to establish and build trust quickly. A successful Producer, Virtual Events will be expected to lead conversations with high level clients and stakeholders to effectively test all elements of an event and keep the team on time. The Producer will be required to partner with clients, facilitators, moderators, thought leaders, and peers in preparation, during and post-event. This is a contract position where hours are variable depending on volume and scheduling of client events. Client events are held throughout as well as before and after normal business hours, however generally not on weekends. What You'll Do Provide 360º assistance for all virtual live events including set up, delivery, recording, wrap-up, and reporting for selected client engagements Provide advance and real-time support to clients, facilitators, moderators and thought leaders in producing first-class learner experiences for clients Conduct dry-run / practice sessions with clients, facilitators, moderators, and thought leaders as needed Troubleshoot and resolve technical, scheduling, and content issues in real-time Work with the team to create, code, deploy, and report on in-event polls Confidently address client, learner, moderator and thought leader queries Anticipate and resolve technology issues during the prep of any event and inform clients, facilitators, moderators and thought leaders of any necessary changes Understand program schedules in detail; anticipate and correct issues before they occur Should ad-hoc issues occur, confidently inform stakeholders of these while simultaneously attempting to address these What You’ll Bring 5-7 years of experience in a client or customer service oriented role, Bachelor’s degree desired Experience with or ability to quickly become proficient with videoconferencing technologies such as Webex, MS Teams Proven success working in a team environment and in balancing multiple priorities Proficiency with MS Office suite, including PowerPoint, Word, Excel, and Outlook High level of attention to detail and a proactive approach to anticipate problems before they occur Effective communication skills in virtual meetings and in writing Willingness to take initiative and seek ways to improve virtual event delivery Confidence to address all stakeholders and speak during a virtual event if needed A team player mindset and ability to work effectively within a team and / or Client setting across various countries and cultures An entrepreneurial mindset and be self-motivated – this is a high-growth business You’ll stand out if you have Fluency in one or more of the following languages (desired): Arabic, French, Spanish, Portuguese Availability to work flexible hours to accommodate various time zones (AMER; EMEA; APAC) What you’ll need (technological requirements subject to contract type) Working laptop with 4 GB RAM, minimum of Intel Core i5 processor or equivalent (no Chromebooks) Reliable (minimum of 20-30 MB down/10 MB up) internet connection Headset What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity We are currently looking to onboard a motivated and detail-oriented legal intern for a 2–3-month assignment, starting immediately. The key responsibilities for the period of internship will be as follows: Key Responsibilities Research on legal developments across the globe, such as case laws and precedents in US, India etc Conduct legal research on copyrights, trademarks, and other media/publishing law issues Research impact of Generative AI on legal/ copyrights Research on EU AI Act Qualifications Currently pursuing a law degree (LL.B. or equivalent) Strong interest in intellectual property, TMT law, and publishing Excellent legal research and writing skills Attention to detail and ability to handle confidential information What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity We are currently looking to onboard a motivated and detail-oriented legal intern for a 2–3-month assignment, starting immediately. The key responsibilities for the period of internship will be as follows: Key Responsibilities Research on legal developments across the globe, such as case laws and precedents in US, India etc Conduct legal research on copyrights, trademarks, and other media/publishing law issues Research impact of Generative AI on legal/ copyrights Research on EU AI Act Qualifications Currently pursuing a law degree (LL.B. or equivalent) Strong interest in intellectual property, TMT law, and publishing Excellent legal research and writing skills Attention to detail and ability to handle confidential information What We Offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. Show more Show less

Harvard Business Publishing (HBP) - the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone - including you! The opportunity The Producer, Virtual Events assists the Harvard Business Enterprise organization in producing and executing live virtual events via webinar and videoconference to a portfolio of clients on an event-by-event basis. The ideal candidate has high energy, is customer service oriented, experienced with virtual meeting technologies, detail-oriented, and able to balance competing priorities. A Producer, Virtual Events is expected to be highly professional, confident, and be able to establish and build trust quickly. A successful Producer, Virtual Events will be expected to lead conversations with high level clients and stakeholders to effectively test all elements of an event and keep the team on time. The Producer will be required to partner with clients, facilitators, moderators, thought leaders, and peers in preparation, during and post-event. This is a contract position where hours are variable depending on volume and scheduling of client events. Client events are held throughout as well as before and after normal business hours, however generally not on weekends. What Youll Do Provide 360 assistance for all virtual live events including set up, delivery, recording, wrap-up, and reporting for selected client engagements Provide advance and real-time support to clients, facilitators, moderators and thought leaders in producing first-class learner experiences for clients Conduct dry-run / practice sessions with clients, facilitators, moderators, and thought leaders as needed Troubleshoot and resolve technical, scheduling, and content issues in real-time Work with the team to create, code, deploy, and report on in-event polls Confidently address client, learner, moderator and thought leader queries Anticipate and resolve technology issues during the prep of any event and inform clients, facilitators, moderators and thought leaders of any necessary changes Understand program schedules in detail; anticipate and correct issues before they occur Should ad-hoc issues occur, confidently inform stakeholders of these while simultaneously attempting to address these What You ll Bring 5-7 years of experience in a client or customer service oriented role, Bachelor s degree desired Experience with or ability to quickly become proficient with videoconferencing technologies such as Webex, MS Teams Proven success working in a team environment and in balancing multiple priorities Proficiency with MS Office suite, including PowerPoint, Word, Excel, and Outlook High level of attention to detail and a proactive approach to anticipate problems before they occur Effective communication skills in virtual meetings and in writing Willingness to take initiative and seek ways to improve virtual event delivery Confidence to address all stakeholders and speak during a virtual event if needed A team player mindset and ability to work effectively within a team and / or Client setting across various countries and cultures An entrepreneurial mindset and be self-motivated - this is a high-growth business You ll stand out if you have Fluency in one or more of the following languages (desired): Arabic, French, Spanish, Portuguese Availability to work flexible hours to accommodate various time zones (AMER; EMEA; APAC) What you ll need (technological requirements subject to contract type) Working laptop with 4 GB RAM, minimum of Intel Core i5 processor or equivalent (no Chromebooks) Reliable (minimum of 20-30 MB down/10 MB up) internet connection Headset What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity The Producer, Virtual Events assists the Harvard Business Enterprise organization in producing and executing live virtual events via webinar and videoconference to a portfolio of clients on an event-by-event basis. The ideal candidate has high energy, is customer service oriented, experienced with virtual meeting technologies, detail-oriented, and able to balance competing priorities. A Producer, Virtual Events is expected to be highly professional, confident, and be able to establish and build trust quickly. A successful Producer, Virtual Events will be expected to lead conversations with high level clients and stakeholders to effectively test all elements of an event and keep the team on time. The Producer will be required to partner with clients, facilitators, moderators, thought leaders, and peers in preparation, during and post-event. This is a contract position where hours are variable depending on volume and scheduling of client events. Client events are held throughout as well as before and after normal business hours, however generally not on weekends. What You'll Do Provide 360º assistance for all virtual live events including set up, delivery, recording, wrap-up, and reporting for selected client engagements Provide advance and real-time support to clients, facilitators, moderators and thought leaders in producing first-class learner experiences for clients Conduct dry-run / practice sessions with clients, facilitators, moderators, and thought leaders as needed Troubleshoot and resolve technical, scheduling, and content issues in real-time Work with the team to create, code, deploy, and report on in-event polls Confidently address client, learner, moderator and thought leader queries Anticipate and resolve technology issues during the prep of any event and inform clients, facilitators, moderators and thought leaders of any necessary changes Understand program schedules in detail; anticipate and correct issues before they occur Should ad-hoc issues occur, confidently inform stakeholders of these while simultaneously attempting to address these What You’ll Bring 5-7 years of experience in a client or customer service oriented role, Bachelor’s degree desired Experience with or ability to quickly become proficient with videoconferencing technologies such as Webex, MS Teams Proven success working in a team environment and in balancing multiple priorities Proficiency with MS Office suite, including PowerPoint, Word, Excel, and Outlook High level of attention to detail and a proactive approach to anticipate problems before they occur Effective communication skills in virtual meetings and in writing Willingness to take initiative and seek ways to improve virtual event delivery Confidence to address all stakeholders and speak during a virtual event if needed A team player mindset and ability to work effectively within a team and / or Client setting across various countries and cultures An entrepreneurial mindset and be self-motivated – this is a high-growth business You’ll stand out if you have Fluency in one or more of the following languages (desired): Arabic, French, Spanish, Portuguese Availability to work flexible hours to accommodate various time zones (AMER; EMEA; APAC) What you’ll need (technological requirements subject to contract type) Working laptop with 4 GB RAM, minimum of Intel Core i5 processor or equivalent (no Chromebooks) Reliable (minimum of 20-30 MB down/10 MB up) internet connection Headset What We Offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. Show more Show less

Harvard Business Publishing (HBP) - the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone - including you! The opportunity We are currently looking to onboard a motivated and detail-oriented legal intern for a 2-3-month assignment, starting immediately. The key responsibilities for the period of internship will be as follows: Key Responsibilities Research on legal developments across the globe, such as case laws and precedents in US, India etc Conduct legal research on copyrights, trademarks, and other media/publishing law issues Research impact of Generative AI on legal/ copyrights Research on EU AI Act Qualifications Currently pursuing a law degree (LL.B. or equivalent) Strong interest in intellectual property, TMT law, and publishing Excellent legal research and writing skills Attention to detail and ability to handle confidential information What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity The Project Service Specialist will play a pivotal role in supporting client engagement for our leadership development solutions. This client-focused position involves providing comprehensive support for clients throughout the entire project lifecycle, from business and learning solution development to data analytics and client fulfillment. Operating within a dynamic, fast-paced, and in a matrix team environment, your success in this role will hinge on your exceptional organizational, communication, and problem-solving skills. This position serves as an excellent entry point for individuals aspiring to pursue careers in leadership development and customer success. What You'll Do Provide high-quality task-based support and customized services for the delivery of scala-ble solutions in collaboration with internal and external stakeholders. Support cross-functional project teams working on internal initiatives aligned to organiza-tional goals, processes, and resource availability. Demonstrate a high level of technical proficiency encompassing a comprehensive under-standing of relevant tools, technologies, and methodologies and adeptly navigate com-plex technical landscapes. Support, advise, or make recommendations to stakeholders on common issues integrat-ing multiple resources drawn from knowledge of HBP's people, business lines, products, services, and functional areas. Maintain product and process enablement plans and organization including related knowledge, tools, documentation, communication strategy and timeline. What You’ll Bring Project Execution Excellence: Support clients and internal stakeholders in successfully im-plementing solutions and delivering projects. Agility and Adaptability: Navigate and thrive in a rapidly changing environment, showcas-ing adaptability and agility in response to evolving project dynamics. Stakeholder focus: Prioritize and meet the needs of internal and external stakeholders, ensuring a customer-centric approach in all project activities. Accountability & Ownership: Take ownership of project deliverables and outcomes, demonstrating a high level of accountability for individual and team responsibilities. Curiosity /Lifelong Learner Mindset: Cultivate a curious and lifelong learner mindset, staying abreast of industry trends, best practices, and innovative approaches to enhance project outcomes. Matrix collaboration: Excel in dynamic team structures by fostering collaboration and seamlessly working with colleagues cross-functionally, embodying a team-player mental-ity. Investigative Inquiry: Utilize research and analytical skills to examine project requirements, gather relevant information, and propose informed solutions. Proficient communication: Strong verbal and written communication skills. You’ll stand out if you have: Strong time management skills Excellent communication and organizational skills Agility and Adaptability (Embrace change) Curiosity and Growth Mindset (Eager to learn) Multi-lingual What We Offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. Show more Show less

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity About GSS (Global Support Services): Global Support Services (GSS) is a shared services unit supporting key functional teams across Harvard Business Publishing’s three business verticals—Corporate Learning, Higher Education, and the HBR Group—across global locations. GSS plays a critical role in supporting sales operations, client engagement, and delivering a high standard of back-end operational and administrative services. Role Overview: The sales support specialist will take ownership of end-to-end operational processes for client accounts, working closely with sales teams and internal stakeholders. This role involves deeper involvement in complex client support scenarios, proactive issue resolution, and driving process improvements for greater efficiency and client satisfaction. The specialist is expected to manage ongoing client needs—product setup, usage and revenue reporting, invoice/billing support, and enablement—while also helping to mentor junior associates, improve SOPs, and lead initiatives for operational excellence. Key Responsibilities: Set up users (learners/faculty) for various learning products across business verticals. Manage complex client queries involving contracts, pricing models, order discrepancies, billing/invoice resolution, and credit processing. Ensure timely and accurate usage and revenue reporting by coordinating reminders, confirmations, and reconciliations with clients. Lead or support enablement sessions to ensure clients use HBP products effectively and get full value. Leverage AI tools in day-to-day operations to enhance productivity, streamline workflows, and minimize manual errors. Proactively identify process gaps and inefficiencies; collaborate with cross-functional teams to implement automation and improvement initiatives. Analyze data related to usage, revenue, and support volumes to identify patterns and share actionable insights with business stakeholders. Maintain and update process documentation; ensure all tasks adhere to established SLAs and quality standards. Support onboarding and training of new associates; act as a knowledge resource for peers. Actively participate in AI-readiness initiatives and training sessions to continuously enhance team capabilities and adapt to evolving technology. Qualifications & Skills: Master's degree in business administration, marketing, or a related field. 3–5 years of experience in a sales support, customer success, or operations role, preferably in a B2B or education technology setting. Strong communication skills with the ability to handle client escalations and internal coordination. Proficiency in Microsoft Office Suite with advanced Excel skills (pivot tables, lookups, dashboards). Detail-oriented and quality-driven with strong analytical and problem-solving abilities. Proven ability to manage multiple tasks and priorities with minimal supervision. Familiarity with tools like Salesforce, Zendesk, Excel-based automation, or BI tools is an advantage. Exposure to or willingness to learn AI-enabled tools, process automation solutions, and data interpretation frameworks. A proactive mindset, strong customer service orientation, and a collaborative working style. What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity About GSS (Global Support Services): Global Support Services (GSS) is a shared services unit supporting key functional teams across Harvard Business Publishing’s three business verticals— Corporate Learning, Higher Education, and the HBR Group —across global locations. GSS plays a critical role in supporting sales operations, client engagement, and delivering a high standard of back-end operational and administrative services. Role Overview: The sales support specialist will take ownership of end-to-end operational processes for client accounts, working closely with sales teams and internal stakeholders. This role involves deeper involvement in complex client support scenarios , proactive issue resolution, and driving process improvements for greater efficiency and client satisfaction. The specialist is expected to manage ongoing client needs—product setup, usage and revenue reporting, invoice/billing support, and enablement—while also helping to mentor junior associates, improve SOPs, and lead initiatives for operational excellence. Key Responsibilities: Set up users (learners/faculty) for various learning products across business verticals. Manage complex client queries involving contracts, pricing models, order discrepancies, billing/invoice resolution, and credit processing. Ensure timely and accurate usage and revenue reporting by coordinating reminders, confirmations, and reconciliations with clients. Lead or support enablement sessions to ensure clients use HBP products effectively and get full value. Leverage AI tools in day-to-day operations to enhance productivity, streamline workflows, and minimize manual errors. Proactively identify process gaps and inefficiencies; collaborate with cross-functional teams to implement automation and improvement initiatives. Analyze data related to usage, revenue, and support volumes to identify patterns and share actionable insights with business stakeholders. Maintain and update process documentation; ensure all tasks adhere to established SLAs and quality standards. Support onboarding and training of new associates; act as a knowledge resource for peers. Actively participate in AI-readiness initiatives and training sessions to continuously enhance team capabilities and adapt to evolving technology. Qualifications & Skills: Master's degree in business administration, marketing, or a related field. 3–5 years of experience in a sales support, customer success, or operations role, preferably in a B2B or education technology setting. Strong communication skills with the ability to handle client escalations and internal coordination. Proficiency in Microsoft Office Suite with advanced Excel skills (pivot tables, lookups, dashboards). Detail-oriented and quality-driven with strong analytical and problem-solving abilities. Proven ability to manage multiple tasks and priorities with minimal supervision. Familiarity with tools like Salesforce, Zendesk, Excel-based automation, or BI tools is an advantage. Exposure to or willingness to learn AI-enabled tools, process automation solutions, and data interpretation frameworks. A proactive mindset, strong customer service orientation, and a collaborative working style. What We Offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Business Publishing (HBP) - the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone - including you! The opportunity We are seeking a Sales Operations Associate to support our invoicing processes. This role will also assist in managing CRM tools. The ideal candidate will have hands-on experience with Salesforce and accounting platforms like Workday, and strong attention to detail in managing contract data and supporting non-standard invoicing . Key Responsibilities: Revenue Operations: Manage invoicing for assigned revenue streams. Review client documentation to ensure accurate contract entry in Workday across business segments. Collaborate with business units to support non-contract invoicing. Assist in processing revenue transactions that require the use of data integration tools. Contribute to building scalable, repeatable systems for operational efficiency. CRM & Tools Support: Develop working knowledge of Salesforce, especially features impacting revenue workflows. Ensure compliance with internal controls and documentation standards. Additional Responsibilities: Handle pending renewals including Salesforce contract creation and Workday order setup with revenue recognition. Support executed contract renewals and assist in automation testing during Salesforce-Workday integration. Perform ancillary tasks such as supplier registrations, sole provider requests, W9s, and invoice release follow Update billing contact information as requested. Make corrections and adjustments to institutional billing schedules. Support monthly outreach to Sales teams on maintenance issues including at-risk contracts, follow-ups, and lost revenue tracking. Support audit activities including actions on revenue exceeding billing reports. Qualifications & Skills: Bachelor s degree in finance or related field. Minimum 2 years of experience in sales operations, revenue management, or related roles. Exposure to Salesforce and Workday (or similar accounting software) preferred. Strong Excel skills and ability to manage high volumes of data. Detail-oriented, organized, and able to prioritize effectively. Excellent communication and collaboration skills. This will be a full time contractual role What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity We are seeking a Sales Operations Associate to support our invoicing processes. This role will also assist in managing CRM tools. The ideal candidate will have hands-on experience with Salesforce and accounting platforms like Workday, and strong attention to detail in managing contract data and supporting non-standard invoicing. Key Responsibilities: Revenue Operations: Manage invoicing for assigned revenue streams. Review client documentation to ensure accurate contract entry in Workday across business segments. Collaborate with business units to support non-contract invoicing. Assist in processing revenue transactions that require the use of data integration tools. Contribute to building scalable, repeatable systems for operational efficiency. CRM & Tools Support: Develop working knowledge of Salesforce, especially features impacting revenue workflows. Ensure compliance with internal controls and documentation standards. Additional Responsibilities: Handle pending renewals including Salesforce contract creation and Workday order setup with revenue recognition. Support executed contract renewals and assist in automation testing during Salesforce-Workday integration. Perform ancillary tasks such as supplier registrations, sole provider requests, W9s, and invoice release follow Update billing contact information as requested. Make corrections and adjustments to institutional billing schedules. Support monthly outreach to Sales teams on maintenance issues including at-risk contracts, follow-ups, and lost revenue tracking. Support audit activities including actions on revenue exceeding billing reports. Qualifications & Skills: Bachelor’s degree in finance or related field. Minimum 2 years of experience in sales operations, revenue management, or related roles. Exposure to Salesforce and Workday (or similar accounting software) preferred. Strong Excel skills and ability to manage high volumes of data. Detail-oriented, organized, and able to prioritize effectively. Excellent communication and collaboration skills. This will be a full time contractual role What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.