Job
Description
Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity The Producer, Virtual Events assists the Harvard Business Enterprise organization in producing and executing live virtual events via webinar and videoconference to a portfolio of clients on an event-by-event basis. The ideal candidate has high energy, is customer service oriented, experienced with virtual meeting technologies, detail-oriented, and able to balance competing priorities. A Producer, Virtual Events is expected to be highly professional, confident, and be able to establish and build trust quickly. A successful Producer, Virtual Events will be expected to lead conversations with high level clients and stakeholders to effectively test all elements of an event and keep the team on time. The Producer will be required to partner with clients, facilitators, moderators, thought leaders, and peers in preparation, during and post-event. This is a contract position where hours are variable depending on volume and scheduling of client events. Client events are held throughout as well as before and after normal business hours, however generally not on weekends. What You'll Do Provide 360º assistance for all virtual live events including set up, delivery, recording, wrap-up, and reporting for selected client engagements Provide advance and real-time support to clients, facilitators, moderators and thought leaders in producing first-class learner experiences for clients Conduct dry-run / practice sessions with clients, facilitators, moderators, and thought leaders as needed Troubleshoot and resolve technical, scheduling, and content issues in real-time Work with the team to create, code, deploy, and report on in-event polls Confidently address client, learner, moderator and thought leader queries Anticipate and resolve technology issues during the prep of any event and inform clients, facilitators, moderators and thought leaders of any necessary changes Understand program schedules in detail; anticipate and correct issues before they occur Should ad-hoc issues occur, confidently inform stakeholders of these while simultaneously attempting to address these What You’ll Bring 5-7 years of experience in a client or customer service oriented role, Bachelor’s degree desired Experience with or ability to quickly become proficient with videoconferencing technologies such as Webex, MS Teams Proven success working in a team environment and in balancing multiple priorities Proficiency with MS Office suite, including PowerPoint, Word, Excel, and Outlook High level of attention to detail and a proactive approach to anticipate problems before they occur Effective communication skills in virtual meetings and in writing Willingness to take initiative and seek ways to improve virtual event delivery Confidence to address all stakeholders and speak during a virtual event if needed A team player mindset and ability to work effectively within a team and / or Client setting across various countries and cultures An entrepreneurial mindset and be self-motivated – this is a high-growth business You’ll stand out if you have Fluency in one or more of the following languages (desired): Arabic, French, Spanish, Portuguese Availability to work flexible hours to accommodate various time zones (AMER; EMEA; APAC) What you’ll need (technological requirements subject to contract type) Working laptop with 4 GB RAM, minimum of Intel Core i5 processor or equivalent (no Chromebooks) Reliable (minimum of 20-30 MB down/10 MB up) internet connection Headset What We Offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. Show more Show less
