697 Webex Jobs

Team HR Partner Your Role and Responsibilities as a Team HR Partner: This role is designated to support First Line and Upline Managers eligible for pooled support via the AskHR digital layer, as well as to engage in proactive activities aimed at enabling managers and transforming HR support.The Team HR Partner should be an ambassador for the new HR model to deliver business growth efficiently and effectively. They should have a passion for learning, sharing expertise, and coaching, as well as a desire to provide the best client experience possible. Their responsibilities may include: Engaging with managers on complex cases via AskHR, providing leadership coaching, and ensuring a delightful client experience from start to resolution. Coordinating with HR functions on the deployment of manager enablement of HR offerings. Enhancing the AskHR digital layer through Chatbot training and new content addition. Co-creating the transformation of HR offerings and the client experience via elimination, simplification, and automation. Building expertise across all HR offerings while developing deeper knowledge in one or more offerings. Understanding business context and BU specific talent strategies, working on ad-hoc requests as needed. Collaborating as one HR team, working across different business units, HR functions, markets, and geographies. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Required Professional and Technical Expertise Japanese Language ExpertiseProficiency in reading and writing Japanese (essential). HR KnowledgeAt least 1 year of HR experience in a generalist or specialist role, or equivalent education/certification in HR. Collaboration skillsAbility to partner and collaborate across teams, business units, and client support functions in support of programs or initiatives. Communication & PresentationExcellent written and oral communication skills, ability to communicate clearly and effectively through in-person interactions, Webex, Slack, Box, PPT, etc. Passion for learning and continuous development as well as commitment to sharing expertise with colleagues. Problem-solving capabilityAnalyze situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions. Project and time management skillsStrong ability to work independently to proactively manage and prioritize projects. Client FocusExperience in a customer or client-facing environment. Ability to utilize active listening skills, leverage data and resources, create trust-based relationships, and provide coaching in order to exceed expectations and deliver delightful client experiences. Required Education:Bachelors Degree Preferred EducationMasters Degree This is a co-located role with the expectation of being in the office at least 3X a week. Preferred technical and professional experience Preferred Professional and Technical Expertise Advanced knowledge and demonstrated success across different HR domains such astalent, performance management, employee and labor relations, engagement, compensation, etc. Demonstrated skills in Business Acumen, Leadership Development, Performance Coaching, and Data Analysis.

We are seeking an experienced Cisco Collaboration Engineer to design, implement, support, and optimize enterprise collaboration solutions using the Cisco Collaboration suite. You will be responsible for maintaining voice, video, messaging, and contact center systems with a focus on high availability, security, and user experience. 🔑 Key Responsibilities: Design, deploy, and manage Cisco Unified Communications solutions including: Cisco Unified Communications Manager (CUCM) Cisco Unity Connection IM & Presence Cisco Webex Suite (Meetings, Calling, Messaging) Cisco Expressway (MRA) Support Webex Calling (UCM Cloud or Dedicated Instance) integrations and troubleshooting. Configure and maintain Cisco voice gateways (CUBE, ISR, VG series) and SIP trunks . Implement and manage Cisco Contact Center (UCCX/UCCE/Webex Contact Center) solutions. Monitor collaboration systems and proactively resolve issues affecting service quality. Ensure systems are compliant with security, data privacy, and disaster recovery protocols . Create and maintain technical documentation , diagrams, and training materials. Collaborate with cross-functional teams (Network, Security, IT Support) on deployments and escalations. Work with vendors and Cisco TAC for escalated troubleshooting and solution updates. 🧠 Required Qualifications: Bachelor’s degree in IT, Computer Science, Engineering, or related field. 3–7 years of experience managing Cisco UC/Collaboration solutions. Deep understanding of: Cisco CUCM, Unity, Expressway Webex Control Hub and Webex Suite VoIP protocols (SIP, H.323, RTP) QoS and network fundamentals for voice/video Hands-on experience with Cisco CUBE, SRST, UCCX/UCCE . Proficiency with Cisco collaboration hardware (Room Kits, Webex Boards, Desk Pro). Familiarity with scripting or automation (e.g., Python, REST APIs) is a plus. 💼 Preferred Certifications: Not Mandatory Cisco Certified Network Associate (CCNA) – Collaboration Cisco Certified Specialist – Collaboration Core Cisco Certified Network Professional (CCNP) – Collaboration ITIL v4 Foundation or other ITSM framework knowledge 🌟 Soft Skills: Strong communication and interpersonal skills. Analytical thinker with problem-solving ability under pressure. Self-motivated and able to work independently or as part of a team. Comfortable presenting technical concepts to non-technical stakeholders.

Job Description Job Overview: GP Strategies is seeking an experienced, detail-oriented LMS Administrator to join a remote team dedicated to the administration and support of our client’s learning platform. This Administrator will engage with our customers daily through intake forms, support tickets, Webex meetings, and emails, while keeping the customer experience at the top of mind. While some flexibility is needed, the primary schedule for this role is 09:00 to 18:00 IST. Essential Duties And Responsibilities Collaborate with the global internal team through meetings, projects, and activities, which may require occasional schedule adjustments. Offer customer consultations to provide configuration solutions and other recommendations based on their specific needs. Perform day-to-day administration in an Oracle-based LMS for courses, offerings, certifications, and roster management. Contribute to the maintenance and creation of knowledgebase documentation in Confluence on processes, tasks, and LMS functionality. Apply critical thinking when addressing customer questions to provide thoughtful responses and unique solutions. Proactively identify problems and inefficiencies, complete root cause analysis, log cases, and implement solutions or contribute to solution brainstorming. Perform activities such as uploading, publishing, and testing e-Learning source files and troubleshooting issues or inconsistencies (internally and with clients). Provide producer support for virtual sessions globally. Assist with daily tasks such as sending reports, responding to client questions, and monitoring task deadlines. Take ownership of issue and error escalation, including thorough documentation and reporting, follow-up with the customer or internal contact throughout the process, and documentation of lessons learned. Maintain the integrity of client and learner data, records, and manage user accounts. Offer recommendations to customers that will improve their course/program/setup, such as setting proper permissions and file structures. Assist with internal process auditing, regression testing, and innovation of best practices. Gain a comprehensive understanding of the functionality and features of the LMS, and stay up-to-date when new features or changes are released. Qualifications Required Experience: Following complex processes with accuracy Troubleshooting technical issues Documenting processes or instructions Virtual meeting platforms (Webex, Zoom, Meet, etc.) Abilities and Skills: Excellent and proactive communication (verbal, written, and comprehension) Critical thinking Problem solving Attention to detail Collaboration Time management Preferred Qualifications Experience: 3 to 4 years of LMS and/or customer support Familiarity with performance metrics and service levels Intermediate knowledge of MS applications and tools (Excel, Word, Outlook, SharePoint, etc.) Abilities and Skills: Passion for excellent customer experiences Analytical thinking Responsibilities Collaborate with the global internal team through meetings, projects, and activities. Offer customer consultations, providing configuration solutions and recommendations. Perform daily administration tasks in an Oracle-based LMS, managing courses, offerings, and certifications. Contribute to knowledgebase documentation in Confluence, covering processes and LMS functionality. Apply critical thinking to address customer queries and offer unique solutions. Identify problems and inefficiencies, perform root cause analysis, and log cases for resolution. Upload, publish, and test e-Learning source files, troubleshooting issues internally and with clients. Provide producer support for virtual sessions globally, ensuring smooth operations. Assist with daily tasks, including report generation, client communication, and task management. Take ownership of issue escalation, documenting and reporting, and ensuring timely follow-ups. Qualifications Experience in following complex processes with accuracy, troubleshooting technical issues, and documenting processes. Proficiency in virtual meeting platforms (Webex, Zoom, Meet, etc.) is essential. Excellent communication skills (verbal, written, and comprehension) are a must. Critical thinking, problem-solving, and attention to detail are key abilities for this role. A collaborative mindset and strong time management skills are required. 3 to 4 years of LMS and/or customer support experience is preferred. Familiarity with performance metrics and service levels is an asset. Intermediate knowledge of MS applications (Excel, Word, Outlook, SharePoint) is beneficial. A passion for delivering exceptional customer experiences is highly valued. Analytical thinking and a proactive approach to problem-solving are essential. About Us GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally. From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com . With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter. GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Join the Enterprise Software and Support Team (ESST) for Agilent's Life Sciences and Applied Markets Group (LSAG) Software and Informatics Division (SID). This team supports the world's leading software for handling laboratory instrumentation, electronic content management, and business process workflows. Our products provide a web-based infrastructure and open platform architecture for the automation of the entire lab, from data generation through analysis and reports. Your role will include: You will be handling second-level support, mainly focusing on the INDIA area customers, fielding and working to resolve customer-submitted Support tickets related to Agilent's enterprise software. Remotely assisting Agilent front-line services teams working with customers on installs, solving technical issues with informatics software including database, networking, and chromatography questions as needed. Actively represent the Support team during Presto critical issues for heightened situations. This involves working with Agilent internal teams (Marketing, Sales, R&D) to deliver the best solution to the customer. Collaborate with our customers’ IT departments on standard processes, supported configurations virtualization technologies, etc. Chip in to growing the Support team's overall shared knowledge base based on situations and findings during customer support tickets. This position is remote and support hours will be afternoon shift - 1:30 PM to 9:30 PM IST. Qualifications Job Qualifications Bachelor’s or Master’s Degree or University Degree or equivalent. Post-graduate and/or certification/ license may be required. 8+ years' relevant work experience; including specific experience of 4+ years working in/around supervised laboratory environments (GMP, FDA 21, CFR Part 11) Strong solid grasp of Agilent Software portfolio (OpenLab CDS and ECM) Mass hunter and MS tech knowledge will be appreciated. Requires in-depth knowledge and experience in job and ability to work independently with problem-solving skills. Self-management and sound decision-making skills are vital to the role and must be able to work well under pressure. Must have excellent verbal and written communication skills , customer skills / soft skills and communicate successfully via WebEx/Teams Knowledge of Windows OS, SQL and Networking. Knowledge/experience with Citrix, Terminal Services, VM, Hyper V Experience with cloud deployments such as AWS and Azure is highly desired Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: Occasional Shift: Day Duration: No End Date Job Function: Services & Support

8 September 2025: The European Union Delegation to the United Nations, New York is looking for a Secretary to support two sections. We are The European Union (EU) is an economic and political partnership between 27 European countries. It plays an important role in international affairs through diplomacy, trade, development aid and working with global organizations. Abroad, the EU is represented through more than 140 diplomatic representations, known also as EU Delegations, which have a similar function to those of an embassy. As a UN observer with enhanced status, the EU coordinates the 27 EU Member States so as to speak with one voice. The EU also works closely with the UN Secretariat and its Agencies, funds & programs, partnering on a range of global issues and challenges. We offer We are looking for an enthusiastic and service-minded candidate to fill the post of Secretary (Local Agent Group III) to support two Sections of the European Union Delegation. The two sections consists of four people for one and three for the other. It is a 2-year contract, with the possibility of two renewals, leading to a maximum employment term of 7 years under successive fixed-term contracts. Indefinite contract may be offered upon completing the seven-year term. Under The Direct Supervision Of The Two Heads Of Sections, The Local Agent Will Be In Charge Of The Following Tasks, But Not Limited To Providing administrative and logistical support to both Sections ; Ensuring that staff in both Sections are registered with e-Delegate and relevant Committees ; Assisting with the screening and interviewing of interns as well as preparing their traineeship certificates and recommendation letters ; Preparing missions (via MIPS), travel booking, claims and reimbursement requests, representation costs, etc. ; Preparing and transmitting Notes Verbales and transmission letters to the UN and HQ (via Ares) ; Timely distribution of EUNYs and Flash reports produced by the Sections (proofreading, formatting, transmitting, and archiving) and updating of mailing lists; contributing to drafting of reports as needed ; Preparing and distributing the weekly report in cooperation with the Assistant of the Section ; Contributing to the annual report and preparing the yearly work planning for the Sections ; Scheduling of EU coordination meetings, sharing of documentation with EU Member States through the Agora platform, and updating contact list; co-moderator of 2 WhatsApp groups for the Sections ; Launching silence and alignment procedures on Agora and finalizing EU statements; distribution of statements; and ensuring proper transmission of statements to the Communications Section for posting on website ; Preparing high-level EU-hosted events, including scheduling, room booking, inscription in UN Journal, preparing participation list and seating plans, coordinating interpreting services, catering, notetaking, etc.; Preparing the Ministerial Week, Committee sessions, International Week, thematic Week, seminars, meetings and negotiations; Attending and reporting on meetings, briefings and conferences held at the UN or the EU Delegation ; Providing support to EU officials during their visits in New York, including scheduling bilateral meetings and coordinating their programme; liaising with Delegation Reception to ensure provision of UN badges ; Managing the Zoom and Webex accounts of the two Sections. This job function may be slightly modified in accordance with the needs of the Delegation. We offer a collegial atmosphere in an international environment and work in close coordination within the Administration team in supporting colleagues across the EU Delegation. The office is located at 666 Third Avenue, New York, NY 10017. Salary level ranges is dependent on relevant and verified employment experience, starting from $66K (2 years of experience), $68K (3 years of experience), $78K (10 years of experience) etc. There is a competitive benefits package including annual leave days (24) and public holidays, flexible working hours, health and dental insurance and a retirement savings plan. Working hours are 37.5 per week. The expected start date will be October 1st, 2025. We look for Bachelor’s degree At least two years’ relevant secretarial experience. Must be professional, discreet, and able to safeguard confidential matters discussed by others during performance of duties; Excellent organisational skills and flexibility with regard to working hours; Excellent communication and interpersonal skills; Ability to work autonomously, calmly under pressure and use own judgment and initiative; Capacity to work independently, with minimal supervision, as well as part of a team Ability to listen, to consult and to share information and ideas Excellent knowledge of IT tools (word, excel, outlook etc.). Strong proficiency in Microsoft Office and Internet navigation; Ease adapting to new technology quickly. Ability to identify and define problems through the gathering of relevant information leading to the development of alternative solutions Ability to deal with a varied range of people and working in a multicultural office, as part of an international team; The Following Will Be Considered An Asset Experience working in an EU Delegation and/or UN or any other international institution, General knowledge of the EU and of operation of an EU Delegation and/or UN; Thorough knowledge of written and spoken English. Knowledge of French. Any other EU language is an asset It is important to note that the Delegation of the European Union to the United Nations does not sponsor visas for Local Agents. Applicants must have an existing and valid US work authorization that does not require sponsorship by the Delegation (i.e. EAD card, green card, US citizenship, only G1 or G3 visas for the spouses of EU officials posted at an EU Member State Mission to the United Nations. How To Apply The applicant must send:  A Curriculum Vitae using the Europass template available at https://europa.eu/europass/en including the certificates of traineeships (toindicate if these are paid or unpaid),  A motivation letter signed,  The resume must also include the names and contact details of at least two referees who can attest to your professional and personal attributes in the event you are shortlisted for the post,  Please mention in the subject of your email: Reference EUNYC02/2025,  Indicate which type of US work authorisation you do have (visa type, US citizenship, Green card, an EAD),  Send your complete application to eeasjobs-222@eeas.europa.eu / delegation-new-york-jobs@eeas.europa.eu by September 15th, 2025, 12PM EST The process After the deadline, the applications will be reviewed by a Selection Committee set up for this purpose. The Selection Committee will prepare a shortlist of candidates who are considered to be the most suitable for the post on the basis of a preliminary assessment of the information provided in the cover letter and resume. The shortlisted candidates will be invited to an assessment phase which will include an interview. During this phase, the selection committee will assess the suitability of the candidates for the post. The candidates who have not been shortlisted will not be contacted individually; however, the Delegation will inform the remaining candidates once the recruitment procedure has been completed and that a candidate has (or has not) been recruited. The Delegation will not supply additional information or discuss the selection procedure. Please address any queries concerning this procedure to eeasjobs-222@eeas.europa.eu mailbox. The deadline for applications is September 15th, 2025 at noon (EST) Job Types: Full-time, Contract Pay: $66,000.00 - $78,000.00 per year Benefits 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work Location: In person

We’re looking for a talented technology leader to join our passionate engineering team as a Senior Software Engineer and help us scale and grow our cloud-based systems and technologies with a keen eye towards software quality and operational excellence. As a tech “unicorn” with the headquarters in San Diego, this is a amazing opportunity for the right person to join and guide the technical vision of this pre-IPO software company as we make history in the sales enablement space! As the Senior Software Engineer, you will play a vital part in driving solid cloud architecture and ensure best engineering practices across multiple engineering teams. You, along with your globally dispersed teammates, will collaborate to build micro-service based systems to support multiple different products to support the systems for sharing and collaboration between sales and marketing departments of our customers. You will work closely with our product leads, engineering leads, team and contribute to the best practices for CI/CD. You will also mentor more Jr. engineers and help grow a strong engineering team. This is an opportunity to work as a technical thought-leader and share ideas to build the best-in-class microservice that wows our internal and external stakeholders with its functionality and simplicity. Who You Are An experienced software engineer with 5+ years of software engineering experience and a passion for building and innovating – you stay up to date with the latest technologies and trends in development. Seen as an active contributor in the team problem-solving-process – you aren't afraid to share your opinions in a low-ego manner or roll up your sleeves and write critical path code or refactor a significant piece of code. Deep experience across multiple software projects, driving end-to-end software development lifecycle of an architecturally complex system or product. Ability to think tactically as well as strategically, respecting what came before you and always thinking longer-term. Highly focused on operational excellence and software quality, with experience in CI/CD and best operational practices. Your technical skills are sought after as you develop in a pragmatic and efficient manner. You enjoy solving challenging problems, all while having a blast with equally passionate and talented team members. Conversant in AI engineering. You’ve been experimenting with building ai solutions/integrations using LLMs, prompts, Copilots, Agentic ReAct workflows, etc. At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page. Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com. Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here. Develop, improve, and maintain, our microservice and ensure seamless integration to the rest of the Seismic platform. Help grow a new local engineering team while collaborating and driving technical and architectural decisions across multiple remote teams. Collaborate with globally-dispersed product managers, designers, and software engineers to rapidly build, test, and deploy code to create innovative solutions and add values to our customers' experience with Seismic. Explore new technologies and industry trends and bring your findings to life in our products. Participate in and contribute towards code reviews, bug/issue triage, and documentation. Contribute to troubleshooting and continuous quality improvements. Bachelor's degree in Computer Science, similar technical field of study, or equivalent practical experience. Minimum of 5 years of Software Development experience within a SaaS business. Must have a strong familiarity within React or Angular or Vue and Javascript or similar object-oriented languages and frameworks. Data warehouse experience with Snowflake, or similar (AWS Redshift, Apache Iceberg, Clickhouse, etc). Familiarity with RESTFul microservice-based APIs Experience with the SCRUM and the AGILE development process. Familiarity and comfortability developing in cloud-based environments (Azure, AWS, Google Cloud, etc.) Optional: Experience with HTML/CSS/JS and modern SPA frameworks (React Vue.js, etc.). Optional: Experience with 3rd party integrations Optional: familiarity with Meeting systems like Zoom, WebEx, MS Teams Optional: familiarity with CRM systems like Salesforce, Microsoft Dynamics 365, Hubspot. If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here. Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement , backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft. Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

8 September 2025: The European Union Delegation to the United Nations, New York is looking for a Secretary to support two sections. We are The European Union (EU) is an economic and political partnership between 27 European countries. It plays an important role in international affairs through diplomacy, trade, development aid and working with global organizations. Abroad, the EU is represented through more than 140 diplomatic representations, known also as EU Delegations, which have a similar function to those of an embassy. As a UN observer with enhanced status, the EU coordinates the 27 EU Member States so as to speak with one voice. The EU also works closely with the UN Secretariat and its Agencies, funds & programs, partnering on a range of global issues and challenges. We offer We are looking for an enthusiastic and service-minded candidate to fill the post of Secretary (Local Agent Group III) to support two Sections of the European Union Delegation. The two sections consists of four people for one and three for the other. It is a 2-year contract, with the possibility of two renewals, leading to a maximum employment term of 7 years under successive fixed-term contracts. Indefinite contract may be offered upon completing the seven-year term. Under The Direct Supervision Of The Two Heads Of Sections, The Local Agent Will Be In Charge Of The Following Tasks, But Not Limited To Providing administrative and logistical support to both Sections ; Ensuring that staff in both Sections are registered with e-Delegate and relevant Committees ; Assisting with the screening and interviewing of interns as well as preparing their traineeship certificates and recommendation letters ; Preparing missions (via MIPS), travel booking, claims and reimbursement requests, representation costs, etc. ; Preparing and transmitting Notes Verbales and transmission letters to the UN and HQ (via Ares) ; Timely distribution of EUNYs and Flash reports produced by the Sections (proofreading, formatting, transmitting, and archiving) and updating of mailing lists; contributing to drafting of reports as needed ; Preparing and distributing the weekly report in cooperation with the Assistant of the Section ; Contributing to the annual report and preparing the yearly work planning for the Sections ; Scheduling of EU coordination meetings, sharing of documentation with EU Member States through the Agora platform, and updating contact list; co-moderator of 2 WhatsApp groups for the Sections ; Launching silence and alignment procedures on Agora and finalizing EU statements; distribution of statements; and ensuring proper transmission of statements to the Communications Section for posting on website ; Preparing high-level EU-hosted events, including scheduling, room booking, inscription in UN Journal, preparing participation list and seating plans, coordinating interpreting services, catering, notetaking, etc.; Preparing the Ministerial Week, Committee sessions, International Week, thematic Week, seminars, meetings and negotiations; Attending and reporting on meetings, briefings and conferences held at the UN or the EU Delegation ; Providing support to EU officials during their visits in New York, including scheduling bilateral meetings and coordinating their programme; liaising with Delegation Reception to ensure provision of UN badges ; Managing the Zoom and Webex accounts of the two Sections. This job function may be slightly modified in accordance with the needs of the Delegation. We offer a collegial atmosphere in an international environment and work in close coordination within the Administration team in supporting colleagues across the EU Delegation. The office is located at 666 Third Avenue, New York, NY 10017. Salary level ranges is dependent on relevant and verified employment experience, starting from $66K (2 years of experience), $68K (3 years of experience), $78K (10 years of experience) etc. There is a competitive benefits package including annual leave days (24) and public holidays, flexible working hours, health and dental insurance and a retirement savings plan. Working hours are 37.5 per week. The expected start date will be October 1st, 2025. We look for Bachelor’s degree At least two years’ relevant secretarial experience. Must be professional, discreet, and able to safeguard confidential matters discussed by others during performance of duties; Excellent organisational skills and flexibility with regard to working hours; Excellent communication and interpersonal skills; Ability to work autonomously, calmly under pressure and use own judgment and initiative; Capacity to work independently, with minimal supervision, as well as part of a team Ability to listen, to consult and to share information and ideas Excellent knowledge of IT tools (word, excel, outlook etc.). Strong proficiency in Microsoft Office and Internet navigation; Ease adapting to new technology quickly. Ability to identify and define problems through the gathering of relevant information leading to the development of alternative solutions Ability to deal with a varied range of people and working in a multicultural office, as part of an international team; The Following Will Be Considered An Asset Experience working in an EU Delegation and/or UN or any other international institution, General knowledge of the EU and of operation of an EU Delegation and/or UN; Thorough knowledge of written and spoken English. Knowledge of French. Any other EU language is an asset It is important to note that the Delegation of the European Union to the United Nations does not sponsor visas for Local Agents. Applicants must have an existing and valid US work authorization that does not require sponsorship by the Delegation (i.e. EAD card, green card, US citizenship, only G1 or G3 visas for the spouses of EU officials posted at an EU Member State Mission to the United Nations. How To Apply The applicant must send:  A Curriculum Vitae using the Europass template available at https://europa.eu/europass/en including the certificates of traineeships (toindicate if these are paid or unpaid),  A motivation letter signed,  The resume must also include the names and contact details of at least two referees who can attest to your professional and personal attributes in the event you are shortlisted for the post,  Please mention in the subject of your email: Reference EUNYC02/2025,  Indicate which type of US work authorisation you do have (visa type, US citizenship, Green card, an EAD),  Send your complete application to eeasjobs-222@eeas.europa.eu / delegation-new-york-jobs@eeas.europa.eu by September 15th, 2025, 12PM EST The process After the deadline, the applications will be reviewed by a Selection Committee set up for this purpose. The Selection Committee will prepare a shortlist of candidates who are considered to be the most suitable for the post on the basis of a preliminary assessment of the information provided in the cover letter and resume. The shortlisted candidates will be invited to an assessment phase which will include an interview. During this phase, the selection committee will assess the suitability of the candidates for the post. The candidates who have not been shortlisted will not be contacted individually; however, the Delegation will inform the remaining candidates once the recruitment procedure has been completed and that a candidate has (or has not) been recruited. The Delegation will not supply additional information or discuss the selection procedure. Please address any queries concerning this procedure to eeasjobs-222@eeas.europa.eu mailbox. The deadline for applications is September 15th, 2025 at noon (EST) Job Types: Full-time, Contract Pay: $66,000.00 - $78,000.00 per year Benefits 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work Location: In person

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards. Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction. Define and maintain regional implementation strategies in collaboration with other regional leaders Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process. Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments. Identify potential risks in the implementation process and develop mitigation strategies. Track and report on key performance indicators (KPIs) related to implementation projects and team performance. Qualification: 8+ years of experience in enterprise software deployment management and/or implementation. 5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms. Proven track record in leading complex implementation projects, preferably in CCaaS, UCaaS, or CPaaS environments. Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC). Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus. Strong technical background with a deep understanding of software development life cycles, web technologies, and web development processes. Excellent written and verbal communication skills; highly competent and confident presenter. Strong leadership, mentoring, and client-facing communication skills. Ability to manage multiple complex projects in a fast-paced, dynamic environment. Business proficiency in English is mandatory. Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred. A bachelor’s or master’s degree in engineering/design or a related field. Relevant certifications in project management or software implementation are advantageous. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? CFR is responsible for managing the net credit and fraud loss provisions for American Express while enabling profitable growth in close collaboration with business teams. The group manages multiple critical functions for the company including fraud and credit underwriting strategies for credit products, ongoing exposure management of existing customers, deploying credit, fraud risk and marketing models, developing policies pertaining to credit and collections and to develop risk & AI products, capabilities, solutions. Purpose of the Role: This is an exciting opportunity to become a part of the CFR organization as an Executive Assistant, supporting the Vice President. The candidate will assist two VPs with administrative support. We are looking for an energetic team player with a positive attitude and an ability to think proactively, prioritize effectively, and facilitate activities in a fast-paced dynamic environment. The ideal candidate will be flexible, exercise considerable discretion and independent judgment, and have the confidence and professionalism necessary to interact with a variety of senior leaders. Responsibilities listed below reflect our current work environment as well as our future work environment as we pivot back to the office. Responsibilities : Serve as the initial liaison to two VP office for all functional leaders and teams, including external clients/partners. Organize and maintain two VP calendar using a high level of integrity, managing across leaders of American Express and global time zones. Proactively and independently review calendar for conflicts that might occur in future weeks and make necessary adjustments. Organize internal and external meetings including team events, making all necessary arrangements including invitations, audio/video meeting requirements, identifying delegates as needed, booking rooms, ensuring needed equipment is in place and operational, and arranging catering. Manage travel itineraries and arrangements (domestic and international), including air, hotel, transfers and agendas, coordinating with other travelers and adhering to Amex T&E policies. Full event planning of VP direct report functions (including Town Halls, Senior leader visits, etc.). Participate in team meetings, accurately capture meeting minutes and distribute in a timely manner. Assist the VP with appropriate email delegation, acknowledging receipt/replies on behalf of, etc. Ensure timely preparation and processing of expense reports and invoices. Maintain departmental distribution lists and location summary. Manage departmental asset inventory management, supplies & services procurement and other administrative support tasks. Organize and lead convenience moves and other real estate needs of the team. Ad hoc project work as directed by leadership. Minimum 2-3 years’ experience as an administrative assistant supporting leadership within a large, globally dispersed corporate business. Demonstrated ability to interact with Senior Leaders and handle confidential and sensitive information with discretion and integrity. Exercise good judgment in managing the day-to-day responsibilities of the office. Experience with a wide range of administrative tasks that creates and supports an organized and efficient environment, including organizing large meetings and arranging travel. Strong work ethic, highly self-motivated. Thrive in fast paced and dynamic environment; ability to multi-task and prioritize workload independently. Ability to be proactive and take initiative to anticipate the needs of the VP office. Excellent organization and prioritization skills with strong attention to detail and accuracy, particularly calendaring. Excellent verbal and written communication skills. Strong interpersonal skills; Team player with positive outlook and "can do" attitude. High proficiency in Outlook, Excel, Word and PowerPoint is a must. Knowledge of Amex platforms (i.e. Concur, Reserve, Cisco/WebEx, Ariba, Navigator, Payroll, TechCare) preferred. Graduate degree preferred. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Title : Senior Cisco Unified Communications Engineer Experience : 8 12 years Locations : Hyderabad, Vizag Job Summary : We are looking for an experienced Senior Cisco Unified Communications Engineer with 8 12 years of hands-on expertise in designing, deploying, and managing Cisco UC and Contact Center Enterprise (UCCE) solutions . The ideal candidate will have strong knowledge of Cisco UCCE with CVP , Voice Gateways , Call Management , and Webex Collaboration tools . This role involves complete project lifecycle ownership, from design to support, and will support infrastructure at our Hyderabad and Vizag locations. Key Responsibilities : Design, implement, and support Cisco Unified Communications systems including CUCM, UCCE, CVP , and IP IVR solutions. Configure and manage Cisco Voice Gateways (SIP, H.323, MGCP) and call routing plans. Develop and troubleshoot ICM call routing scripts , CVP call flows, and Finesse desktop configurations. Deploy and integrate Webex Calling and Meetings in hybrid or cloud environments. Monitor voice call quality and optimize performance across the UC infrastructure. Collaborate with network, application, and security teams to integrate UC systems into broader enterprise architecture. Perform advanced troubleshooting of call flow failures, media path issues, and contact center escalations. Provide L3 support , lead technical escalations, and mentor junior engineers. Maintain detailed and up-to-date documentation for all UC systems, designs, and operational procedures. Required Skills & Qualifications : 8 12 years of hands-on experience in Cisco Unified Communications and UCCE technologies . Strong expertise in UCCE with CVP , ICM scripting , and CUCM configuration . In-depth knowledge of VoIP protocols : SIP, H.323, MGCP . Experience with Cisco Finesse , CUIC , UCCX , and Voice Gateway management . Practical experience with Webex Meetings/Calling and hybrid collaboration environments. Excellent troubleshooting and performance optimization skills in UC environments. Strong communication, documentation, and client-facing abilities. Willingness to work in or relocate to Hyderabad or Vizag .

Role Title: Agile Product Management Sr Advisor Position Summary: The Agile Product Management (APM) Senior Advisor will be responsible for having knowledge of the products and services Cigna Information Protection (CIP) supports for the value streams in which they are aligned. The primary focus of responsibility will be working with our international partners and stakeholders across the enterprise to enable and deliver attack simulation (pen test) objectives successfully. As demonstrated competency has been achieved in this area, other expanded opportunities will be given to have a broader impact within the organization. The APM will work with CIP, Business, and IT customers to understand needs and expectations. With this understanding, the APM will identify impacts to CIP products and services and decompose the value and requirements into work items across teams. You will gather scope, deliverables, metrics, key dates and milestones to provide guidance into prioritization and help drive work to completion. Essential Functions & Responsibilities: Primary focus is on APAC (Asia Pacific) and international related pen test requirements Integral part in ensuring international-based penetration tests get sequenced and completed in a timely manner. Includes managing team kanban boards to visualize and track work from start to completion. Responsible for intake, triage, and decomposition of work, and assisting with backlog grooming and maintaining a backlog In collaboration with the Technical Manager, influence decisions around prioritization of the work Engage with customers to understand needs and expectations Participate in and lead team and organization planning Responsible for the supporting delivery schedule, roadmap and cross-team communication Responsible for stakeholder communications including executive communications Responsible for developing & executing against Operationalization Plan Delivery tracking, status reporting, metrics, and estimates generation Lead the removal of roadblocks for the team, escalating issues to leadership as needed Manage and maintain Jira stories, metrics, and queries for the attack simulation team Support additional scope of support within other related areas within CIP when and where needed Competencies / Skills: Expert proficiency with workflow, collaboration, and documentation management tools (Jira, Rally, Microsoft Office Suite, Webex, Teams, SharePoint, Confluence, etc.). Familiarity with ServiceNow queries a plus. Ability to handle analysis from issue identification to proposal of potential solutions. Ability to effectively operate within a fast pace, dynamic organization. Customer focus, deep understanding of customer needs and the ability to translate them into product requirements. Adaptability, flexibility to adapt to changing priorities and business needs. Ability to deal with organizational politics including the ability to navigate a highly matrixed organization effectively. Stakeholder management (setting and managing expectations) Business acumen including the ability to effectively articulate business objectives. Strong analytical skills, highly focused, team player, versatile, resourceful Precise communication skills, including an ability to project clarity and precision in verbal and written communication and strong presentation skills. Strong problem-solving and critical thinking skills Deep experience with Agile and Waterfall methodologies Experience Required: Qualified candidates will typically have 13-16 years of professional IT work experience in a mixed agile/waterfall environment. A Bachelor s degree or Agile certifications are a plus. IT security familiarity strongly preferred. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Key Responsibilities: Design, deploy, and maintain voice communication solutions using Cisco Control Hub and Webex Cloud. Manage and optimize voice and collaboration platforms including Genesys cloud & On-Prem -based contact center solutions. Working knowledge of Genesys on-prem which is installed on Windows platform, including IVR configuration and call flows. Basic understanding of Windows server and Linux CLI interface. Administer VoIP infrastructure to ensure high availability, security, and optimal performance. Troubleshoot voice-related issues and provide advanced-level support for end users. Collaborate with cross-functional teams to implement telephony-related projects and upgrades. Maintain comprehensive documentation for system configurations, processes, and troubleshooting guides. Evaluate emerging technologies to recommend improvements for enterprise communication strategies. Required Skills & Qualifications: Strong hands-on experience with Cisco Control Hub Cloud and Webex Cloud Services . Working knowledge of Genesys Cloud (formerly PureCloud) platform, including IVR configuration and call flows. Solid understanding of SIP, VoIP protocols, and real-time media troubleshooting. Familiarity with network fundamentals such as QoS for voice, firewalls, and VPNs. Proficiency in using diagnostic tools like packet captures and call analytics platforms. Experience with enterprise telephony integrations (e.g., CRM, ticketing systems). Preferred Qualifications: Cisco certifications (e.g., CCNP Collaboration , Cisco Webex Certified ). Genesys certifications or prior experience in a high-volume call center environment. Scripting or automation experience using Python or similar tools is a plus. Mandatory Skills: Network Voice and Collabration Admin . Experience: 1-3 Years .

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? CFR is responsible for managing the net credit and fraud loss provisions for American Express while enabling profitable growth in close collaboration with business teams. The group manages multiple critical functions for the company including fraud and credit underwriting strategies for credit products, ongoing exposure management of existing customers, deploying credit, fraud risk and marketing models, developing policies pertaining to credit and collections and to develop risk & AI products, capabilities, solutions. Purpose of the Role: This is an exciting opportunity to become a part of the CFR organization as an Executive Assistant, supporting the Vice President. The candidate will assist two VPs with administrative support. We are looking for an energetic team player with a positive attitude and an ability to think proactively, prioritize effectively, and facilitate activities in a fast-paced dynamic environment. The ideal candidate will be flexible, exercise considerable discretion and independent judgment, and have the confidence and professionalism necessary to interact with a variety of senior leaders. Responsibilities listed below reflect our current work environment as well as our future work environment as we pivot back to the office. Responsibilities : Serve as the initial liaison to two VP office for all functional leaders and teams, including external clients/partners. Organize and maintain two VP calendar using a high level of integrity, managing across leaders of American Express and global time zones. Proactively and independently review calendar for conflicts that might occur in future weeks and make necessary adjustments. Organize internal and external meetings including team events, making all necessary arrangements including invitations, audio/video meeting requirements, identifying delegates as needed, booking rooms, ensuring needed equipment is in place and operational, and arranging catering. Manage travel itineraries and arrangements (domestic and international), including air, hotel, transfers and agendas, coordinating with other travelers and adhering to Amex T&E policies. Full event planning of VP direct report functions (including Town Halls, Senior leader visits, etc.). Participate in team meetings, accurately capture meeting minutes and distribute in a timely manner. Assist the VP with appropriate email delegation, acknowledging receipt/replies on behalf of, etc. Ensure timely preparation and processing of expense reports and invoices. Maintain departmental distribution lists and location summary. Manage departmental asset inventory management, supplies & services procurement and other administrative support tasks. Organize and lead convenience moves and other real estate needs of the team. Ad hoc project work as directed by leadership. Minimum 2-3 years’ experience as an administrative assistant supporting leadership within a large, globally dispersed corporate business. Demonstrated ability to interact with Senior Leaders and handle confidential and sensitive information with discretion and integrity. Exercise good judgment in managing the day-to-day responsibilities of the office. Experience with a wide range of administrative tasks that creates and supports an organized and efficient environment, including organizing large meetings and arranging travel. Strong work ethic, highly self-motivated. Thrive in fast paced and dynamic environment; ability to multi-task and prioritize workload independently. Ability to be proactive and take initiative to anticipate the needs of the VP office. Excellent organization and prioritization skills with strong attention to detail and accuracy, particularly calendaring. Excellent verbal and written communication skills. Strong interpersonal skills; Team player with positive outlook and "can do" attitude. High proficiency in Outlook, Excel, Word and PowerPoint is a must. Knowledge of Amex platforms (i.e. Concur, Reserve, Cisco/WebEx, Ariba, Navigator, Payroll, TechCare) preferred. Graduate degree preferred. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards. Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction. Define and maintain regional implementation strategies in collaboration with other regional leaders Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process. Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments. Identify potential risks in the implementation process and develop mitigation strategies. Track and report on key performance indicators (KPIs) related to implementation projects and team performance. Qualification: 8+ years of experience in enterprise software deployment management and/or implementation. 5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms. Proven track record in leading complex implementation projects, preferably in CCaaS, UCaaS, or CPaaS environments. Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC). Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus. Strong technical background with a deep understanding of software development life cycles, web technologies, and web development processes. Excellent written and verbal communication skills; highly competent and confident presenter. Strong leadership, mentoring, and client-facing communication skills. Ability to manage multiple complex projects in a fast-paced, dynamic environment. Business proficiency in English is mandatory. Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred. A bachelor’s or master’s degree in engineering/design or a related field. Relevant certifications in project management or software implementation are advantageous. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Designation Specialist Training (4I) Role Objective Key Performance Indicators (KPI) What are the measurable indicators for the role Measurable Deliverables Training Throughput - Weightage (30%) First Pass Attempt - Weightage (25%) Production & Quality - Weightage (10%) Accurate & Time Data/MIS Reporting (15%) Basic Hygiene (Schedule Adherence, Responsiveness, Self-Conduct) - Weightage (10%) Trainee feedback - Weightage (5%) Projects (content development, any cost/ time/ FTE saving projects) - Weightage (5%) TNI / BQM management Essential Duties and Responsibilities Role typeIndividual Contributor Conduct new hire, refresher training on aligned process, domain, and tools Conduct process knowledge tests, analyse results and publish findings Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance Achieve set targets on various training effectiveness parameters (level I, level II) Be responsible for training batch management: o Adherence to learning plan o Maintain all batch data and reporting as per the pre-set process o Manage batch logistics training invites, ID Request & Management o Take care of people issues in the batch (performance, disciplinary, schedule adherence, EWS etc.) o On time referred to HR cases alignment (absconding, NCNS, training rejects) Be an active and effective contributor in assigned projects (e.g., new work transition, any process content creation and dissemination, etc.) Continue with hands-on work processing for aligned processes for minimum 12 hours a month Participate in client calls, understand process/tools changes or upgrades, prepare required documentation for roll-out to the aligned process teams Be accountable for self-development/learning, create & complete individual development plan for self, continuously stay invested to be a subject matter expert Stay compliant with the HIPAA and other company policies/compliance : Effective giving and taking feedback, coaching, and mentoring skills Strong interpersonal skills and ability to manage varied trainee personality types Excellent verbal and written communication skills (esp. email communication) Self-motivated and self-driven with a knack for continuously upskilling self Team-player Certification NA Skill Set Qualification and technical skills required to execute the role. Candidate should be graduated and 3 years of exp in AR follow up role Technical Skills : Experience in Revenue Cycle Management for U.S. Healthcare & Expertise in AR Follow up end to end processes Understanding of Online Payer Portals Hands on in MS Office likePowerPoint, Excel, and Word Ability to use virtual communication platforms effectively likeTeams, Zoom, WebEx Experience levels required to execute this role Minimum of 3 years experience in RCM of U.S. healthcare industry (frontend, middle, backend as per role alignment) Overall experience Maximum 5 years Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills Strong facilitation & presentation skills for both in-person & virtual environments Understanding of basics of content creation Pre-requisite Should have overall 7+ years of experience in RCM Operations Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should have excellent feedback and coaching skills Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Key Responsibilities: Support in planning and executing marketing campaigns across digital and offline channels Create content for social media, blogs, newsletters, and email campaigns

Role & responsibilities Plan and execute all digital marketing activities, including SEO/SEM, email marketing, social media, and display advertising campaigns, hosting Webinars Design, build, and maintain our social media presence Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs) Identify trends and insights, and optimize spend and performance based on insights Brainstorm new and creative growth strategies Plan, execute, and measure experiments and conversion tests Collaborate with internal teams to create landing pages and optimize user experience Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints Instrument conversion points and optimize user funnels Collaborate with agencies and other vendor partners Evaluate emerging technologies and provide thought leadership and perspective for adoption where appropriate Preferred candidate profile Proven working experience as a Digital Marketing Manager or similar role Must have experience in hosting webinars Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate Experience in optimizing landing pages and user funnels Strong knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends) Working knowledge of ad serving tools (e.g., DART, Atlas) Experience in setting up and optimizing Google Adwords campaigns Strong analytical skills and data-driven thinking Up-to-date with the latest trends and best practices in online marketing and measurement

Description and Requirements "At BMC trust is not just a word - it's a way of life!" Description And Requirements CareerArc Code CA_UT Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! The Staff Technical Support Analyst is responsible for working with customers to diagnose, troubleshoot, debug and resolve product issues of moderate scope. This individual takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues. Here is how, through this exciting role, you will contribute to BMC's and your own success: Respond to and resolve all customer inquiries (via phone, e-mail, WebEx). Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues Act as knowledge champion helping improve the quality of Knowledge Base. Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient. Act as a resource of knowledge in your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience. Positively impacting high value account(s) / customers through working on critical issues. Identifies areas of business improvements and thus solving them with minimum direction Shares knowledge as a process, mentors team members and invests time in helping the whole team perform better To ensure you’re set up for success, you will bring the following skillset & experience: Bachelor’s Degree (BE/B.Tech/BCA/MCA/B.Sc) with 5-7 years of hands-on experience in IT. Minimum 3 years in a Technical Support Role with software product. Linux/Unix Certification is a plus Strong knowledge on one of the UNIX/Linux operating systems. Basic knowledge of windows and experience on application/production server. Knowledge and understanding of basic networking concepts and Shell Scripting Have exposure in handling global enterprise customers. Added Advantage Database (Basics of PL SQL, DB-log analysis, system activity report, etc) Windows Administration – Active Directory, Domain controllers. Knowledge of Cloud, Dockers, Kubernetes Virtualization (VM Hypervisors, VM Administration, HyperV, LDOM) Powershell and Kerberos Authentication Hands-on experience of troubleshooting on operating systems. Excellent Communication skills & experience on working with global customers. Good troubleshooting skills and Flexible with work hours. Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,725,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Job Title : Senior Cisco Unified Communications Engineer Experience : 8–12 years Locations : Hyderabad, Vizag Job Summary : We are looking for an experienced Senior Cisco Unified Communications Engineer with 8–12 years of hands-on expertise in designing, deploying, and managing Cisco UC and Contact Center Enterprise (UCCE) solutions . The ideal candidate will have strong knowledge of Cisco UCCE with CVP , Voice Gateways , Call Management , and Webex Collaboration tools . This role involves complete project lifecycle ownership, from design to support, and will support infrastructure at our Hyderabad and Vizag locations. Key Responsibilities : Design, implement, and support Cisco Unified Communications systems including CUCM, UCCE, CVP , and IP IVR solutions. Configure and manage Cisco Voice Gateways (SIP, H.323, MGCP) and call routing plans. Develop and troubleshoot ICM call routing scripts , CVP call flows, and Finesse desktop configurations. Deploy and integrate Webex Calling and Meetings in hybrid or cloud environments. Monitor voice call quality and optimize performance across the UC infrastructure. Collaborate with network, application, and security teams to integrate UC systems into broader enterprise architecture. Perform advanced troubleshooting of call flow failures, media path issues, and contact center escalations. Provide L3 support , lead technical escalations, and mentor junior engineers. Maintain detailed and up-to-date documentation for all UC systems, designs, and operational procedures. Required Skills & Qualifications : 8–12 years of hands-on experience in Cisco Unified Communications and UCCE technologies . Strong expertise in UCCE with CVP , ICM scripting , and CUCM configuration . In-depth knowledge of VoIP protocols : SIP, H.323, MGCP . Experience with Cisco Finesse , CUIC , UCCX , and Voice Gateway management . Practical experience with Webex Meetings/Calling and hybrid collaboration environments. Excellent troubleshooting and performance optimization skills in UC environments. Strong communication, documentation, and client-facing abilities. Willingness to work in or relocate to Hyderabad or Vizag .

General information Country India State Telangana City Hyderabad Job ID 45437 Department Infor Consulting Services Description & Requirements A dynamic consultant supporting end-to-end implementation of Infor products—including planning, configuration, training, and deployment. Balances multiple client engagements in a fast-paced, customer-facing environment. Demonstrates a proactive attitude and thrives with minimal supervision. Core Responsibilities: Product design, testing, and bug verification Project configuration and rollout to clients Conducting WebEx and onsite trainings Documentation and hands-on software setup Key Skills: Programming: C# (.NET), JavaScript (advanced), ASP.NET MVC Front-end: CSS, Bootstrap Databases: SQL (Oracle preferred) Backend & APIs: Entity Framework, Web API, WCF Tools: Git for source control About Infor Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

8 September 2025: The European Union Delegation to the United Nations, New York is looking for a Secretary to support two sections. We are The European Union (EU) is an economic and political partnership between 27 European countries. It plays an important role in international affairs through diplomacy, trade, development aid and working with global organizations. Abroad, the EU is represented through more than 140 diplomatic representations, known also as EU Delegations, which have a similar function to those of an embassy. As a UN observer with enhanced status, the EU coordinates the 27 EU Member States so as to speak with one voice. The EU also works closely with the UN Secretariat and its Agencies, funds & programs, partnering on a range of global issues and challenges. We offer We are looking for an enthusiastic and service-minded candidate to fill the post of Secretary (Local Agent Group III) to support two Sections of the European Union Delegation. The two sections consists of four people for one and three for the other. It is a 2-year contract, with the possibility of two renewals, leading to a maximum employment term of 7 years under successive fixed-term contracts. Indefinite contract may be offered upon completing the seven-year term. Under The Direct Supervision Of The Two Heads Of Sections, The Local Agent Will Be In Charge Of The Following Tasks, But Not Limited To Providing administrative and logistical support to both Sections ; Ensuring that staff in both Sections are registered with e-Delegate and relevant Committees ; Assisting with the screening and interviewing of interns as well as preparing their traineeship certificates and recommendation letters ; Preparing missions (via MIPS), travel booking, claims and reimbursement requests, representation costs, etc. ; Preparing and transmitting Notes Verbales and transmission letters to the UN and HQ (via Ares) ; Timely distribution of EUNYs and Flash reports produced by the Sections (proofreading, formatting, transmitting, and archiving) and updating of mailing lists; contributing to drafting of reports as needed ; Preparing and distributing the weekly report in cooperation with the Assistant of the Section ; Contributing to the annual report and preparing the yearly work planning for the Sections ; Scheduling of EU coordination meetings, sharing of documentation with EU Member States through the Agora platform, and updating contact list; co-moderator of 2 WhatsApp groups for the Sections ; Launching silence and alignment procedures on Agora and finalizing EU statements; distribution of statements; and ensuring proper transmission of statements to the Communications Section for posting on website ; Preparing high-level EU-hosted events, including scheduling, room booking, inscription in UN Journal, preparing participation list and seating plans, coordinating interpreting services, catering, notetaking, etc.; Preparing the Ministerial Week, Committee sessions, International Week, thematic Week, seminars, meetings and negotiations; Attending and reporting on meetings, briefings and conferences held at the UN or the EU Delegation ; Providing support to EU officials during their visits in New York, including scheduling bilateral meetings and coordinating their programme; liaising with Delegation Reception to ensure provision of UN badges ; Managing the Zoom and Webex accounts of the two Sections. This job function may be slightly modified in accordance with the needs of the Delegation. We offer a collegial atmosphere in an international environment and work in close coordination within the Administration team in supporting colleagues across the EU Delegation. The office is located at 666 Third Avenue, New York, NY 10017. Salary level ranges is dependent on relevant and verified employment experience, starting from $66K (2 years of experience), $68K (3 years of experience), $78K (10 years of experience) etc. There is a competitive benefits package including annual leave days (24) and public holidays, flexible working hours, health and dental insurance and a retirement savings plan. Working hours are 37.5 per week. The expected start date will be October 1st, 2025. We look for Bachelor’s degree At least two years’ relevant secretarial experience. Must be professional, discreet, and able to safeguard confidential matters discussed by others during performance of duties; Excellent organisational skills and flexibility with regard to working hours; Excellent communication and interpersonal skills; Ability to work autonomously, calmly under pressure and use own judgment and initiative; Capacity to work independently, with minimal supervision, as well as part of a team Ability to listen, to consult and to share information and ideas Excellent knowledge of IT tools (word, excel, outlook etc.). Strong proficiency in Microsoft Office and Internet navigation; Ease adapting to new technology quickly. Ability to identify and define problems through the gathering of relevant information leading to the development of alternative solutions Ability to deal with a varied range of people and working in a multicultural office, as part of an international team; The Following Will Be Considered An Asset Experience working in an EU Delegation and/or UN or any other international institution, General knowledge of the EU and of operation of an EU Delegation and/or UN; Thorough knowledge of written and spoken English. Knowledge of French. Any other EU language is an asset It is important to note that the Delegation of the European Union to the United Nations does not sponsor visas for Local Agents. Applicants must have an existing and valid US work authorization that does not require sponsorship by the Delegation (i.e. EAD card, green card, US citizenship, only G1 or G3 visas for the spouses of EU officials posted at an EU Member State Mission to the United Nations. How To Apply The applicant must send:  A Curriculum Vitae using the Europass template available at https://europa.eu/europass/en including the certificates of traineeships (toindicate if these are paid or unpaid),  A motivation letter signed,  The resume must also include the names and contact details of at least two referees who can attest to your professional and personal attributes in the event you are shortlisted for the post,  Please mention in the subject of your email: Reference EUNYC02/2025,  Indicate which type of US work authorisation you do have (visa type, US citizenship, Green card, an EAD),  Send your complete application to eeasjobs-222@eeas.europa.eu / delegation-new-york-jobs@eeas.europa.eu by September 15th, 2025, 12PM EST The process After the deadline, the applications will be reviewed by a Selection Committee set up for this purpose. The Selection Committee will prepare a shortlist of candidates who are considered to be the most suitable for the post on the basis of a preliminary assessment of the information provided in the cover letter and resume. The shortlisted candidates will be invited to an assessment phase which will include an interview. During this phase, the selection committee will assess the suitability of the candidates for the post. The candidates who have not been shortlisted will not be contacted individually; however, the Delegation will inform the remaining candidates once the recruitment procedure has been completed and that a candidate has (or has not) been recruited. The Delegation will not supply additional information or discuss the selection procedure. Please address any queries concerning this procedure to eeasjobs-222@eeas.europa.eu mailbox. The deadline for applications is September 15th, 2025 at noon (EST) Job Types: Full-time, Contract Pay: $66,000.00 - $78,000.00 per year Benefits 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work Location: In person

Area(s) of responsibility Role Summary Customer is seeking a UC Collaboration Engineer to specialize in creating, deploying, and maintaining integrated communication systems involving voice, video, data, and mobile applications. The role’s responsibilities include system design, implementation, regular maintenance, managing collaboration tools, and ensuring security and compliance with industry standards. Role Responsibilities Proactively manage and keep the collaborations system operational. Identify new use cases, glean from various channels including trouble tickets and other end user interactions. Create and implement new capabilities to support increased overall productivity. Collaborate with UX/service-desk teams to ensure proactive communications, training, and accurate documentation are available to the user community. Optimize users’ collaboration experience, which involve computation and network enhancement. Develop the tool set and telemetry. Develop a knowledge base of self-serve steps for end-users to identify cause(s) of performance issues. Work on escalated support tickets within the UCC domain. Stay abreast of feature releases and investigate relevance/impact to the user base. Research and implement alternative solutions and workarounds. Including BOTs, to fill and work around feature gaps within standard Webex products. Parse through application and system logs to troubleshoot issues. Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff. Operate with a focus on the telephony function. Technical Qualifications Candidate has proficiency across the Webex suite of products, with emphasis on telephony function. Possess an intermediate level of IP networking knowledge. Candidate can troubleshoot Cisco UC systems, including Webex Control Hub. Candidate has demonstrated the ability to use tools including Webex Tracer, Wireshark, and Fiddler. Possess knowledge with Quality of Service (security concepts knowledge), as applicable to UCC. Candidate is comfortable to act on certificate expirations, CSR generation etc. Candidate has experience of enhancement abilities through Scripting and REST/XML API familiarity.

Posting title : IT Support Engineer Experience : 5+ Years Location : Mumbai Work mode : On-site Primary skills : IT support, IT operations, troubleshooting, Client Management, Network Security Qualification : Any Technical Degree Roles & Responsibilities Serve as the first point of contact for IT escalations via phone, email, and chat. Provide remote troubleshooting for user, software, and network issues. Manage tickets with accurate documentation and escalate complex issues to L3 teams. Collaborate with local vendors and the India IT team for problem resolution and system upgrades. Perform root cause analysis for recurring issues and implement preventive measures. Support deployments, upgrades, rollouts, and maintenance activities as per India IT guidelines. Deliver basic user training and security awareness sessions. Scope Of Devices & Systems Supported End-User Devices: Laptops, desktops, printers, scanners, USB peripherals, and mobile devices. Applications & Systems: Windows OS, MS Office, Outlook, SAP, VPN clients, Active Directory (account unlocks, password resets, group policies). Networking & Connectivity: LAN/Wi-Fi troubleshooting, VPN, firewall/proxy issues, remote access tools (RDP, Citrix). Security Tools: Endpoint protection, antivirus, MFA authentication apps. Collaboration Tools: MS Teams, Zoom, WebEx, and other communication platforms. Vendor-Coordinated Infrastructure: Switches, routers, firewalls, shared office equipment (copiers, access systems). Skills & Qualifications Bachelors degree/diploma in Technology, Science, or related field. Strong communication, problem-solving, and customer service skills. Experience with IT ticketing systems and remote support tools. Knowledge of Windows OS, MS Office, VPN, AD, Outlook, SAP, and network troubleshooting. Relevant certifications (Microsoft, ITIL, Networking, Security) preferred. Experience in a BPO or IT vendor environment in India will be preferred. Previous experience supporting international clients, particularly those in different time zones. (ref:hirist.tech)

Role: L3 UCCE support and Release Management Exp: 10+ Years Location: Remote JD: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting. MACD creation knowledge in Cisco UCCE & IPT platforms. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. Should be ready to work in 24/7 business support environment Should be having experience on Cisco Voice platform. Should be having work experience on CUCM/UCCE/UCCH/CVP platforms Should have strong verbal & written communication skills Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution. Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination. Act as a point of contact for all service delivery issues/ pending work/ escalations Provide team support and process improvements through individual contributions Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements. Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills. UCCE or PCCE Email & Voice communication skills & teamwork. Power point presenation/preparation and should be good in excel related Analytics. 8-12 years of experience in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, release management

Role: L4 UC Engineer Exp: 10+ Years Location: Remote JD: UC Architecture & Design: Deep understanding of Unified Communications Products like CUCM, CUC, IM & Presence, and Expressways. Deep knowledge of designing and troubleshooting clusters, inter-cluster trunks, and high availability configurations. PSTN Trunking & Interoperability: Designing and troubleshooting SIP trunks, PRIs with carriers, including codec negotiation, SIP headers, PRIs, and call routing logic. CUBE & Voice Gateway Configurations: Advanced IOS gateway setup (MGCP, H.323, SIP), dial peers, DSP resources, and survivability strategies. Analog Devices: Understanding of Analog Devices such as Analog Gateways, Analog Phones, Fax Devices, DTMF & Dial-tone behavior, FXS/FXO Ports. Call Flow Engineering: End-to-end call flow design across multiple platforms (CUCM, Unity, UCCX/UCCE, Expressway). Virtualization & Cloud Migration: Deploying IPT solutions on UCS platforms or migrating to cloud-based collaboration (Webex Calling, Cisco HCS). Strategic & Operational Skills Capacity Planning & Scalability: Forecasting growth, designing scalable dial plans, and managing bandwidth across WAN links. Disaster Recovery & Redundancy: Architecting failover strategies, backup systems, and DR testing protocols. Integration Expertise: Connecting IPT with third-party systems (CRM, ERP, SIP endpoints, SBCs). Change Control & Governance: Leading change advisory boards, documenting impact assessments, and enforcing configuration standards.