479 Webex Jobs

Company Description Wipro Limited is a global technology services and consulting company focused on building innovative solutions to address clients’ complex digital transformation needs. Leveraging a comprehensive portfolio in consulting, design, engineering, and operations, Wipro helps clients realize their boldest ambitions and create future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, Wipro is dedicated to helping clients, colleagues, and communities thrive in a constantly evolving world. For more information, visit www.wipro.com. Role Description This is a full-time on-site role for a Level 2 Voice Engineer, located in Mumbai. The Voice Engineer will be responsible for day-to-day operations including troubleshooting, managing voice infrastructure, ensuring network performance, and working on incident tickets related to voice systems. Duties also include configuring and maintaining voice gateways and SIP trunks, collaborating with other IT teams, and ensuring compliance with relevant standards and policies. Qualifications Strong understanding of VoIP, SIP, and voice network protocols Experience with configuring and managing voice gateways, and SIP trunks Strong hands-on experience with Cisco Control Hub Cloud and Webex Cloud Services . Strong troubleshooting and problem-solving skills Excellent written and verbal communication skills Ability to work independently in a fast-paced and dynamic environment Bachelor’s degree in Computer Science, Information Technology, or related field Relevant certifications such as CCNA, CCNP Voice, or equivalent are a plus

Position: IT Support Location: Pune Shift Timings: 2 PM - 11PM IST Experience: 3+ Years Employment Type: Full time Description: The position is responsible for smooth day to day operation & support in Information technology vertical. Responsibilities: O365 administration: Responsible for the installation, configuration, and Supporting Office 365. Develop and manage user accounts, groups, and licenses. Implementing and maintaining security measures to safeguard data and applications. Review, test, and make recommendations for standard email practices. Experience with supporting anti-spam filtering, logging and email tracking and transport rules. Primary On-site support for Office 365 issues. Strong experience in administering users and groups, Exchange Online, Intune, Teams, OneDrive, Azure AD Connect, Azure Active Directory, backup and recovery, and Office 365 applications. Experience using O365 Security and Compliance centre. Local desktop admin: Knowledge of Exchange 2010, Windows Server 2003/08/12/16. Perform onboarding/offboarding of users. Provide Tier III support. Conduct routine hardware and software audits. Patching of the machines through remote tool. Install, configure, upgrade, maintain and support desktop/laptop systems. Documentation and SOP creation of known issues and challenges. Management of printers, firewall, routers and switches. Third party vendor coordination for hardware/software issues. Research and recommend new IT technologies and solutions. Remote tool hands on experience: Must have hands on experience on any one of the remote management tools i.e., team viewer, LogMeIn or Cisco Webex. Monitoring of the machines for system updates, firewall, CPU usage, memory usage etc. Auditing and reporting of the hardware/software installed on the reporting machines. Anti-virus management: Hands on experience in installing, managing and troubleshooting of an antivirus solution. Routine reporting of problematic machines and threats from the management console. To make sure all the machines are compliant and reporting on the console. Analysing and establishing security requirements. Training employees in security awareness/procedures. Network management : Utilise networking skills to install and configure hardware, to ensure the company's networks run smoothly and to ensure end users have the connectivity to perform their jobs. Good understanding of network switches, routers, firewalls, and network protocols (TCP/IP, DNS, WINS, DHCP). Developing and maintaining all the comprehensive paperwork associated with the implemented network. Supervising and ensuring there is an optimal level of technical backup at all times. Monitoring for potential issues in a proactive manner. In-depth knowledge of networking, security protocols, and IT best practices. Skills Required: Minimum 3-4 years of experience in IT support. Deep understanding of Office 365 services and applications. Excellent written & spoken communication and problem-solving skills. Team player and strong experience working in a collaborative work environment. Multi-task and should be able to work under stringent deadlines. Requires a bachelor's degree in area of specialty and 3-4 years of experience in the field or in a related area. Company Profile Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provide services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com Employee Benefits: • Group Medical Insurance • Cab facility • Meals/snacks • Continuous Learning Program Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.

Job Description Receive, review, and respond to technical queries from the field through: Ø Technical Support Request (TSR), Ø Emails (when GTAC is down or not operational), Ø Handling inbound calls (after submitting TSR), Ø Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. Regularly track all open/ageing concerns for timely resolution and update the vehicle status. Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced. Aim to answer all incoming phone calls within three rings to minimize missed calls. Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC. Follow the escalation matrix to ensure that open concerns are resolved within the specified 1- day time limit. Provide justification for any TSRs open beyond 2 days to the TAC Supervisor/TSO manager. Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation. Assist dealer technicians with module programming through SWIS, phone, or WebEx when dealers face execution challenges. Update the TSR tracking sheet for repeat failure concerns. Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance. Report any abnormalities in PTS, TSR, SWIS, Servis2, PAR, and WSM to the respective stakeholders for correction. Discuss warranty rejection repairs with the dealer and ZM after consulting with the IMG TAC Supervisor. Communicate technical issues with service parts to the PDC (Parts Dispatch Centre)/PCA (Product Concern Analyst) team. Review and adjudicate Prior Approval Requests (PARs) in Servis2. Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training. Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review. KPI: Response Time: 60 Minutes. Handle Time: 20 Minutes. Dealer Sat: 96% . Technical VOR: 9 Day. Responsibilities Receive, review, and respond to technical queries from the field through: Ø Technical Support Request (TSR), Ø Emails (when GTAC is down or not operational), Ø Handling inbound calls (after submitting TSR), Ø Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. Regularly track all open/ageing concerns for timely resolution and update the vehicle status. Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced. Aim to answer all incoming phone calls within three rings to minimize missed calls. Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC. Follow the escalation matrix to ensure that open concerns are resolved within the specified 1- day time limit. Provide justification for any TSRs open beyond 2 days to the TAC Supervisor/TSO manager. Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation. Assist dealer technicians with module programming through SWIS, phone, or WebEx when dealers face execution challenges. Update the TSR tracking sheet for repeat failure concerns. Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance. Report any abnormalities in PTS, TSR, SWIS, Servis2, PAR, and WSM to the respective stakeholders for correction. Discuss warranty rejection repairs with the dealer and ZM after consulting with the IMG TAC Supervisor. Communicate technical issues with service parts to the PDC (Parts Dispatch Centre)/PCA (Product Concern Analyst) team. Review and adjudicate Prior Approval Requests (PARs) in Servis2. Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training. Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review. KPI: Response Time: 60 Minutes. Handle Time: 20 Minutes. Dealer Sat: 96% . Technical VOR: 9 Day. Qualifications Key Skills: Highly automotive technical knowledge and competent in product and process concern diagnosis. Ability to understand the critical concern and logical approach. Ford Information systems- PTS, GCQIS, GTAC, Servis2, and Panda Computer literate – Word, Excel, Outlook, PowerPoint, IDS, FDRS, and WebEx Ability to work under pressure in difficult environments and different time zone. Management, better communication skills, strategic thinking, adaptability and attention to detail.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures. What You'll Be Doing Key Responsibilities: Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational. Ensures that any software that is part of the solution is installed and configured according to client requirements. Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail. Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution. Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles. Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time. Ensures incidents are updated with progress and resolution details in a timely manner using the required platform. Ensures the efficient and comprehensive resolution of incidents and requests. Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes. Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures. Provide sfirst line remote and onsite technical support to clients. Provides first line field engineering services to clients. Reports and escalates issues to 3rd party vendors if necessary. Follows the required handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: Good communicate skills, both verbal and written Ability to plan activities and projects well in advance, and take into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc. Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Collaboration certifications such as - Valid CCNA Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; and Webex Calling certification advantageous. Required Experience: Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony. Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Collaboration technologies. Entry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.). Entry level understanding of Network routing and switching. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Associate Job Description & Summary At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: As a Learning & Development practitioner, you will play a pivotal role in helping us manage career development and deliver targeted learning activities, aligned with The PwC Professional model ®. In close cooperation with the competency team leaders, you will collaborate with our strong team of HC and Learning & Development professionals to help drive the knowledge agenda within PwC. Building on your expertise, you will help us drive our initiatives forward for maximum impact, professionalize our processes and offerings further to high quality and efficiency standards, and facilitate and enhance relationships. Responsibilities Learning & Development Assess and analyze technical and professional development needs of the line of service / business unit/competency Design and deliver different learning interventions, both for classroom and virtual/blended formats, including Instructor Led and Online Partner with in-house and external facilitators to deliver learning solution bespoke to the learning needs Facilitate / deliver learning interventions Project Management Manage Learning project schedules and maintain quarterly/yearly training calendar in the Learning Management System Manage and analyze course and event details on our LMS and in the Training Catalog Plan and drive logistics of residential and virtual learning interventions Communication and Evaluation Help with communication and marketing activities of L&D function, e. g., creation of newsletters and presentations Maintain and further evolve L&D contents Assess effectiveness of activities through adequate analytics Develop “communities of learning” within the organization to accelerate and sustain the learning process Evaluate the efficiency and effectiveness of learning solutions and provides feedback to the respective stake holders Establish the Organizational Effectiveness and Change function and position it as a critical adjunct for achieving business goals. Mandatory Skill Sets Proficiency in Data Handling (Power BI, PowerPoint, Excel; as well as familiarity with LMS) is must Preferred Skill Sets Experience in instructional design, HR development and/or group facilitation, incl. virtual/online formats are desirable Sound knowledge of survey tools and online learning or virtual classroom technology (e.g., WebEx, MS Teams etc.) Years Of Experience Required 1 – 3 years Education qualification:R Post graduate degree in HRM / Graduation Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor Degree Degrees/Field Of Study Preferred Certifications (if blank, certifications not specified) Required Skills Power BI Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Career Training, Communication, Content Curation, Content Strategy, Contract Management, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions, Financial Management, Group Facilitation, Inclusion, Instructional Design (ID) {+ 26 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Associate Job Description & Summary At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above Job Description & Summary: As a Learning & Development practitioner, you will play a pivotal role in helping us manage career development and deliver targeted learning activities, aligned with The PwC Professional model ®. In close cooperation with the competency team leaders, you will collaborate with our strong team of HC and Learning & Development professionals to help drive the knowledge agenda within PwC. Building on your expertise, you will help us drive our initiatives forward for maximum impact, professionalize our processes and offerings further to high quality and efficiency standards, and facilitate and enhance relationships. Responsibilities Learning & Development Assess and analyze technical and professional development needs of the line of service / business unit/competency Design and deliver different learning interventions, both for classroom and virtual/blended formats, including Instructor Led and Online Partner with in-house and external facilitators to deliver learning solution bespoke to the learning needs Facilitate / deliver learning interventions Project Management Manage Learning project schedules and maintain quarterly/yearly training calendar in the Learning Management System Manage and analyze course and event details on our LMS and in the Training Catalog Plan and drive logistics of residential and virtual learning interventions Communication and Evaluation Help with communication and marketing activities of L&D function, e. g., creation of newsletters and presentations Maintain and further evolve L&D contents Assess effectiveness of activities through adequate analytics Develop “communities of learning” within the organization to accelerate and sustain the learning process Evaluate the efficiency and effectiveness of learning solutions and provides feedback to the respective stake holders Establish the Organizational Effectiveness and Change function and position it as a critical adjunct for achieving business goals. Mandatory skill sets: Proficiency in Data Handling (Power BI, PowerPoint, Excel; as well as familiarity with LMS) is must Preferred skill sets: Experience in instructional design, HR development and/or group facilitation, incl. virtual/online formats are desirable Sound knowledge of survey tools and online learning or virtual classroom technology (e.g., WebEx, MS Teams etc.) Years of experience required: 1 – 3 years Education qualification: Post graduate degree in HRM / Graduation Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor Degree Degrees/Field Of Study Preferred Certifications (if blank, certifications not specified) Required Skills Power BI Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Career Training, Communication, Content Curation, Content Strategy, Contract Management, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions, Financial Management, Group Facilitation, Inclusion, Instructional Design (ID) {+ 26 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY Job Description Job Title: Virtual Producer Associate Function: Talent Skill Level: Beginner Sub Function: L&D VTH Job Summary: L&D VTH is a core learning team in the Global Delivery Services organization, providing multiple learning support services including design, develop and delivery of learning solutions to EY Global teams, member firms and service lines. These solutions are delivered from our centres in India and Philippines. The Virtual Producer Associate is responsible for providing live session support for the Virtual Classrooms (VCs) conducted within EY. They are also responsible to support the admin activities as per the defined processes and procedures within the agreed service level agreements. The role is also responsible to build and maintain positive and productive relationships with other team members and customers. Essential Functions of the Job: The key function of this position is to produce the Virtual Classroom learning via the virtual platform and attend to functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures. Responsibilities: Produce the virtual classroom sessions using Microsoft Teams virtual platform Always ensure to provide exceptional client service to the stakeholders Instill trust and confidence in the global facilitators and the learning coordinators by demonstrating effective communication, collaboration, building rapport, planning and organizing the session requirements Become a trusted advisor to the global facilitators and regional learning coordinators Generate post session reports such as session attendance, polls, whiteboards, chat, mural boards etc Send producer feedback survey to the facilitators and regional requesters Liaise between the learner and the talent team Establish clear understanding of the EY Learning process flow and related activities Strictly follow the Learning Admin process map, procedures and Work instructions to execute the assigned requests appropriately Strict adherence to the defined Service Level Agreements (SLAs) Ensure quality compliance as per the defined standard Global process model Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor Assists with GDS initiatives and other projects as assigned Ensures GDS organizational policies and processes are followed Knowledge and Skills Requirements: Strong communication skills to cater to a global audience, interpersonal skills and customer orientation; works effectively with others Good interpersonal skills and customer orientation; works effectively with the team Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job Should essentially possess analytical and problem-solving skills Pro-active and always pay attention to detail – this is critical when it comes to large volume of transactions to be processed Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements Proficiency with HR Technology (Success Factors, Service Now, or any other learning management system knowledge is an added advantage) Sound knowledge of virtual learning technology or any other Virtual platform knowledge (MS Teams, Zoom, WebEx, Adobe Connect) Proficiency in standard technology such as Outlook, Excel, Word, PowerPoint Other Responsibilities: None Other Requirements: Other Language proficiency to be considered based on region/centre specific requirements Flexibility in working hours to accommodate multiple time zones as needed This role requires to support the AsiaPac, EMEIA and Americas time zones which will require the resource to work on rotational shifts May need to work on extra hours in case of special customer requirements Job Requirements: Education: Bachelor’s degree in commerce, Business Administration, Human Resources or related discipline required. Diploma in Human Resources will be an added advantage Experience: 0 - 4 years’ work experience preferred including prior Shared Services / BPO and / or HR Operations experience Certification Requirements: Certification / training in hosting MS Teams / Zoom / Webex sessions will be an advantage but not mandatory EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY Job Description Job Title: Virtual Producer Associate Function: Talent Skill Level: Beginner Sub Function: L&D VTH Job Summary: L&D VTH is a core learning team in the Global Delivery Services organization, providing multiple learning support services including design, develop and delivery of learning solutions to EY Global teams, member firms and service lines. These solutions are delivered from our centres in India and Philippines. The Virtual Producer Associate is responsible for providing live session support for the Virtual Classrooms (VCs) conducted within EY. They are also responsible to support the admin activities as per the defined processes and procedures within the agreed service level agreements. The role is also responsible to build and maintain positive and productive relationships with other team members and customers. Essential Functions of the Job: The key function of this position is to produce the Virtual Classroom learning via the virtual platform and attend to functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures. Responsibilities: Produce the virtual classroom sessions using Microsoft Teams virtual platform Always ensure to provide exceptional client service to the stakeholders Instill trust and confidence in the global facilitators and the learning coordinators by demonstrating effective communication, collaboration, building rapport, planning and organizing the session requirements Become a trusted advisor to the global facilitators and regional learning coordinators Generate post session reports such as session attendance, polls, whiteboards, chat, mural boards etc Send producer feedback survey to the facilitators and regional requesters Liaise between the learner and the talent team Establish clear understanding of the EY Learning process flow and related activities Strictly follow the Learning Admin process map, procedures and Work instructions to execute the assigned requests appropriately Strict adherence to the defined Service Level Agreements (SLAs) Ensure quality compliance as per the defined standard Global process model Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor Assists with GDS initiatives and other projects as assigned Ensures GDS organizational policies and processes are followed Knowledge and Skills Requirements: Strong communication skills to cater to a global audience, interpersonal skills and customer orientation; works effectively with others Good interpersonal skills and customer orientation; works effectively with the team Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job Should essentially possess analytical and problem-solving skills Pro-active and always pay attention to detail – this is critical when it comes to large volume of transactions to be processed Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements Proficiency with HR Technology (Success Factors, Service Now, or any other learning management system knowledge is an added advantage) Sound knowledge of virtual learning technology or any other Virtual platform knowledge (MS Teams, Zoom, WebEx, Adobe Connect) Proficiency in standard technology such as Outlook, Excel, Word, PowerPoint Other Responsibilities: None Other Requirements: Other Language proficiency to be considered based on region/centre specific requirements Flexibility in working hours to accommodate multiple time zones as needed This role requires to support the AsiaPac, EMEIA and Americas time zones which will require the resource to work on rotational shifts May need to work on extra hours in case of special customer requirements Job Requirements: Education: Bachelor’s degree in commerce, Business Administration, Human Resources or related discipline required. Diploma in Human Resources will be an added advantage Experience: 0 - 4 years’ work experience preferred including prior Shared Services / BPO and / or HR Operations experience Certification Requirements: Certification / training in hosting MS Teams / Zoom / Webex sessions will be an advantage but not mandatory EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Consulting UC Engineer - Webex Calling Bengaluru, Karnataka, India Job Description What You ll Own: ~Architect and implement cutting-edge UC solutions on Cisco Webex ~Provide L3 support for complex incidents and escalations ~Configure SIP trunks, dial plans, IVRs, auto attendants, and contact center flows ~Migrate legacy platforms like CUCM and UCCX to Webex ~Monitor, troubleshoot, and optimize call quality, routing, and performance ~Integrate Webex CC with CRMs like Salesforce, Zendesk, and other platforms Tech Stack Highlights: ~Webex Control Hub ~Cisco TAC coordination ~SIP, QoS, PSTN integrations ~PCAP, SIP trace, and media path analysis ~Contact center analytics and reporting dashboards Professional Skills That Shine: ~Stellar communication & conflict resolution ~Remote collaboration across global teams ~Sharp presentation and stakeholder management ~Strong sense of compliance, InfoSec, and data privacy Required Skills UC Engineer, Unified communications Engineer, WebexCC, Cisco, Webex cc calling, Network Engineer, UC consulting Engineer

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Unified Communications Engineer in Pune, Maharashtra ! We are seeking a resource having experience in Collaboration Services (Cisco Telephony, call center and cloud telephony) to work with our WW Unified Communications team. You will be located in Pune and reporting to the APAC UC Manager. Role Description & Responsibilities: As part of a team spread across Europe, Asia and the US, you will join the team in charge of the Corporate Unified Communications solutions Support and enhance corporate Unified Communication services (Zoom Phone, Cisco Telephony and Call Center) Daily administration operations and end users support Define, implement and operate the Unified Communications infrastructure running in Dassault Systèmes eco-system Evolve in a worldwide environment (10 000 employees for Asia-Pacific) and where services availability and user experience are our magic words Share and participate on our continuous improvements on work processes and methodologies applied to production environments Install, configure and monitor all new Unified Communication Services Participate in different kind of projects during the period Qualifications: 4 to 6 years of hands-on experience (Designing/implementing and deploying) on different Voice technologies Engineering degree in Computer Science or IT is a must Strong knowledge of SIP Protocol is must Strong knowledge of Call Flow Analysis using RTMT, translator or LX tool is must Experience in administration of CUCM, Cisco Voice Gateway and Cisco CUBE is must. Experience in managing any of cloud telephony like Zoom Phone, Webex or Microsoft Teams is required. Good knowledge of Firewall, NAT traversal, Certificate and DNS is required. Experience in managing Sonus SBC is added advantage Experience in UCCX (Call flow scripting, agent configuration, reporting) is added advantage. Experience in Cisco Video (Expressway C & E, B2B/B2C Video Calling) is added advantage. Experience with working in a multinational environment Forward thinking and excellent communication skills on English language is mandatory What is in it for you? Work for the one of the biggest software companies Work in a culture of collaboration and innovation Opportunities for personal development and career progression Chance to collaborate with various internal users of DASSAULT SYSTEMES and also stakeholders of various internal and partner projects Inclusion statement As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Role & responsibilities 1 Equipment Setup and Operation: Install and configure audio and video equipment such as microphones, speakers, cameras, mixers, and monitors. Ensure all systems are functioning properly before events or recordings. 2 Recording and Editing: Capture high-quality audio and video during live events or studio sessions. Edit recordings using software like Adobe Premiere Pro, Final Cut Pro, or Pro Tools. 3 Live Event Support: Manage sound and video feeds during live performances, conferences, or broadcasts. Troubleshoot technical issues in real-time to ensure smooth operation. 4 Maintenance and Troubleshooting: Perform routine maintenance on equipment. Diagnose and repair faults in audio and video systems 5 Collaboration and Communication: Work closely with producers, directors, and other technical staff to meet production goals. Provide technical advice and support to team members. 6 Quality Control: Monitor sound and video quality to ensure professional standards. Adjust levels, lighting, and other settings as needed.

The role is in the Corporate Compliance team which is responsible for supporting clients in a range of compliance operations including marketing material reviews, collateral review, social media surveillance, and reporting. One of the key responsibilities will be to support and deliver the objectives of clients and ensuring that all reviews are performed in accordance with policies, procedures, applicable laws, and regulations and all edits or corrections are documented and preserved in a manner prescribed by the clients. Key Responsibilities: The team combines regulatory knowledge with operations skills to support client in a range high volume compliance task. Ability to make judgement calls on superlative and quantitative claims. Review and sign off on financial promotions such as factsheets, pitchbooks, investor letters, performance metrics, client presentations, educational materials, etc. Approvals and reviews for social media, webinar, podcast etc. Responsible for MIS and all the periodic dashboards for the client Communicate extensively with onshore partner to escalate/resolve issues. Continue to innovate and provide effective client solutions. Build a strong rapport within the team and with the client. Possess strong knowledge of documentation, SOPs, and process workflows. Stay abreast of regulatory developments and industry best practices related to funds to suggest improvements in the clients process. Develop good interpersonal relationships with the clients to get the best information and insights from them. Undertake a variety of ad hoc tasks, as required Key Competencies: Qualifications/Skills: Bachelors degree required: preferably in accounting, finance, law, business management or related field. Understanding of regulatory landscape in US, UK, or APAC. Understanding of financial services industry predominantly asset/wealth management firms, investment banks, private equity firms and broker/dealers. Knowledge of financial instruments including equity, fixed income, derivatives, structure products etc. Understanding of regulatory bodies and regional regulators e.g., FINRA, SEC, FCA, SFC, MAS, etc. Sound Knowledge in e-comm monitoring and surveillance. Strong communication skills written and verbal. Strong proficiency in Microsoft applications. Preferred skills: A certification in financial market or products will be an added advantage. Ability to work collaboratively with cross-geographical teams. Display team-work orientation and ability to multi-task. Experience: 2-3 years of total experience with strong experience in compliance predominantly in marketing material reviews and financial promotions review. Knowledge of funds, private equity, asset management functions. Understanding of financial markets and financial instruments, including awareness of securities trading or trade life cycle. Familiarity with marketing material review software will be added advantage.

About Honeywell JOB DESCRIPTION Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable and more productive world, enhancing the quality of life of people around the globe. THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products, software, solutions and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status Responsibilities Execute projects independently - Software Install and Upgrade , remotely and Onsite. Should have experience working on Client -Server based software’s mainly Honeywell EBI,HEM, DVM and Niagara N4 - Software Install , Upgrade and configurations. Should have hands on engineering & commissioning experience in CCTV , Access Control System , Fire Alarm System , Intrusion Alarm System ,HVAC(Air conditioning )/BMS system and Energy Management (Energy Meters) Should have experience in setup Windows machines including install OS, Drivers, network adapters(e.g.MS Windows 2022 Server ,Windows 10,Windows 11) Should have experience in working on Physical Windows Server and Desktop machines Should have experience in working on Virtualization platform such as VMware and Hyper-V Experience working on storage solutions any of RAID, iSCSI, NAS, DAS,SAN etc. will be value added . Experience working on Cloud based Virtual machines will be value added . Should have experience in basic networking like IP ,Ping, Windows firewall, Bandwidth and knowledge of LAN ,WAN and Wi-Fi Should have experience in troubleshooting on network ports and statistic Should have experience in troubleshooting on front end software related issues. Experience working on Microsoft SQL Server (latest)and able to write basic scripts will be value added . Hands on experience working on Remote management software like Honeywell Secureconnect ,Cisco Webex ,TeamViewer will be value added. Experience working on AutoCAD and MS Visio will be value added. Experience working on estimates , preparing Bill of Material ,knowledge of eSpecifier ,CPQ-NEX will be value added. Should be proficient in written and verbal communication in English Hands on experience working on non-English languages like Deutch ,German, French will be value added . Qualifications Experience: 4+ years in one/more of the following industries: Fire & security, BMS/HVAC. Education: B.E. / B.Tech About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Unified Communications Engineer Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Unified Communications Engineer in Pune, Maharashtra ! We are seeking a resource having experience in Collaboration Services (Cisco Telephony, call center and cloud telephony) to work with our WW Unified Communications team. You will be located in Pune and reporting to the APAC UC Manager. Role Description & Responsibilities: As part of a team spread across Europe, Asia and the US, you will join the team in charge of the Corporate Unified Communications solutions Support and enhance corporate Unified Communication services (Zoom Phone, Cisco Telephony and Call Center) Daily administration operations and end users support Define, implement and operate the Unified Communications infrastructure running in Dassault Systèmes eco-system Evolve in a worldwide environment (10 000 employees for Asia-Pacific) and where services availability and user experience are our magic words Share and participate on our continuous improvements on work processes and methodologies applied to production environments Install, configure and monitor all new Unified Communication Services Participate in different kind of projects during the period Qualifications: 4 to 6 years of hands-on experience (Designing/implementing and deploying) on different Voice technologies Engineering degree in Computer Science or IT is a must Strong knowledge of SIP Protocol is must Strong knowledge of Call Flow Analysis using RTMT, translator or LX tool is must Experience in administration of CUCM, Cisco Voice Gateway and Cisco CUBE is must. Experience in managing any of cloud telephony like Zoom Phone, Webex or Microsoft Teams is required. Good knowledge of Firewall, NAT traversal, Certificate and DNS is required. Experience in managing Sonus SBC is added advantage Experience in UCCX (Call flow scripting, agent configuration, reporting) is added advantage. Experience in Cisco Video (Expressway C & E, B2B/B2C Video Calling) is added advantage. Experience with working in a multinational environment Forward thinking and excellent communication skills on English language is mandatory What is in it for you? Work for the one of the biggest software companies Work in a culture of collaboration and innovation Opportunities for personal development and career progression Chance to collaborate with various internal users of DASSAULT SYSTEMES and also stakeholders of various internal and partner projects Inclusion statement As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Number of Openings* Two (2) Duration of contract* 6 Months Total Yrs. of Experience* 5+ years. B. Sc. / B. Tech/ BCA Relevant Yrs. of experience* Minimum 3 yrs of Power BI experience with DAX Detailed JD *(Roles and Responsibilities) Standard JD attached Mandatory skills* 1. Power BI development with Power Automate /Power Apps with various integration experience ADO, JIRA, Cloud platforms, Sharepoint 2. Strong communication skills 3. Direct client interface for requirement gathering Desired skills* Technical expertise with Power Automate /other automation tools MS-Excel, JIRA, Azure DevOps Domain* PMO Approx. vendor billing rate* (INR/Day) INR 6, 000-7, 000 per day Work Location* Infosys offices in Bangalore, Pune, Chandigarh, Hyderabad, Chennai, Kolkata. UK shift timing (2:00pm to 11:00pm IST) Background check process to be followed: After Onboarding Mode of Interview: Telephonic/Face to Face/Skype Interview* Webex/MS Teams

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The UC Engineering Consultant’s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects. Responsibilities: Architect, deploy, and maintain Cisco Unified Communications solutions including CUCM 14 +15 , Unity Connection, Webex, and associated voice infrastructure. Diagnose and optimise VoIP systems, SIP routing, and collaboration platforms to ensure high availability and performance. Lead end-to-end UC projects such as system upgrades, platform migrations, and third-party integrations. Collaborate with internal stakeholders and external vendors to deliver secure, scalable, and resilient communication environments. Maintain comprehensive documentation including technical manuals, user guides, and project artefacts. Qualifications 5+ years of experience working in Unified Communications (UC) environments. In-depth knowledge of Cisco technologies including CUCM, Unity Voicemail, Voice Gateways, SIP, H.323, and MGCP. Proficient in Microsoft Teams, Webex Calling, and hybrid UC environments. Accredited Voice Certifications: CCNP, CCIE, Microsoft Teams. Hands-on experience with VMware architecture and virtualized UC deployment. Strong understanding of telephony provider solutions and third-party services such as Zoom, Webex Calling, and Teams Calling (including call and service structure basics). Knowledge of cloud platforms: Azure and AWS. Skilled in voice recording systems, IVR scripting, call routing strategies, and CRM system integrations. Experienced with monitoring platforms like Zabbix and diagnostic tools such as Wireshark. Solid understanding of networking technologies, including switches, routers, F5 load balancers, DNS, firewalls, proxy servers, and QoS. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Job Description: IT Field Support Specialist We are seeking a skilled IT Field Support Specialist to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client. Key Responsibilities Concierge-Level Customer Experience: Deliver premium, white-glove support to internal employees via face-to-face interactions, chat, and phone, stressing the importance of high-quality service in every interaction. Prompt Walk-Up Support: Provide immediate and efficient assistance to users who visit the support desk, ensuring a quality and timely resolution. Proactive Communication: Keep users consistently informed about the status of their IT incidents, requests, and problems, maintaining transparency and service excellence. User Education: Equip users with knowledge of basic IT functions and new technologies to improve their efficiency, ensuring quality understanding and adoption. Network Connectivity & AV/VC Troubleshooting: Diagnose and resolve issues related to digital authentication, remote access, secure Wi-Fi, wired network connections, and Audio Visual/Video Conferencing (AV/VC) systems, guaranteeing reliable and high-quality performance. Software & OS Support: Offer technical support for a wide array of applications and tools, including Office Suite, RSA, Okta, Zoom, WebEx, Jabber, and both Mac and Windows operating systems, always aiming for top-tier support quality. Inventory Management: Maintain accurate local inventory, conduct regular stockroom audits, and manage stock levels effectively, contributing to overall service quality and efficiency. Hardware Lifecycle Management: Handle hardware recovery for departing employees and laptop replacements, and coordinate e-waste disposal services, ensuring smooth and quality-controlled processes. This role requires a proactive individual who can independently manage AV/VC support, troubleshoot issues promptly, and maintain high-quality service standards. Skills Summary Proficient in Windows 7/10 Enterprise Environment and Mac OS X (El Capitan, Sierra, Catalina). Excellent multi-tasking, time management, and ability to thrive in fast-paced, high-pressure environments. Flexible and resilient, adaptable to high-change environments, and open to new concepts/processes. Strong verbal and written communication skills for customer interactions, with a friendly and sociable personality. Working knowledge of Active Directory and basic AD administration. Minimum 1 year of inventory management experience and 2 years of imaging and deployment experience. Knowledge and experience with ServiceNow, JAMF, BigFix, and other device management/service delivery software. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Exciting Opportunity at SHI India – Solution Architect-NGN Join SHI India on an exciting journey! We're hiring a Solution Architect - NGN to join our growing team. If you're passionate about networking, security, and collaboration, this is your perfect opportunity! Job Title: Solution Architect -Networking (Cisco) Job Location: Hyderabad Working Hours: Day Shift, 5 Days a Week Experience: 3 to 6 Years Certifications: CCNA, CCNP Technical Expertise: Cisco R&S, Security, Wireless, CDF/XDR/EDR/NGFW, etc. Mandate Skills: Network Presales •Ability to understand and translate customer requirements into deliverable products and services. •Strong knowledge of network & security fundamentals (R&S, Wireless, Security, Collaboration, IPT). •Deep understanding of IP connectivity, IP services, OSI model, DNS, Network types, topologies, protocols, and network classes. •Familiarity with types of communication media, standards (IEEE), and Internet protocols. •Expertise in data & voice communication, IPT, and VC fundamentals. •Knowledge of IoT & industrial network technologies. Job Summary: We are looking for a skilled and experienced Cisco Presales Solution Architect to join our team. The ideal candidate will have deep expertise in Cisco technologies, with a focus on designing secure and scalable IT infrastructure solutions. In this role, you will work closely with clients to create customized solutions that meet their business and technical needs, leveraging your technical expertise to help guide their digital transformation with Cisco solutions. Key Responsibilities: •Client Engagement & Solution Design: Collaborate with clients to understand their business challenges and security needs, designing Cisco-based solutions (networking, security, collaboration, cloud). •Pre-Sales Consulting: Provide expert guidance during the presales phase, including solution design, technical specifications, and strategic roadmap development. •Product Demonstrations & Presentations: Conduct engaging product demos, presentations, and workshops to showcase Cisco’s solutions and value proposition. Proof of Concept (PoC): Lead and manage PoC activities to validate Cisco solutions and offer clients hands-on experience. •Proposal Development: Create and present solution proposals, technical documentation, and high-level architecture diagrams aligned with client requirements. •Collaboration with Sales & Engineering Teams: Work closely with account managers, sales teams, and engineering teams to drive the sales process and ensure alignment with customer needs. •Industry Expertise & Thought Leadership: Stay current on trends in networking, security, cloud, and collaboration technologies, offering thought leadership in client discussions. •Technical Validation & Risk Mitigation: Ensure proposed solutions are technically sound, scalable, and aligned with industry standards. Qualifications: •Technical Expertise: Strong knowledge of Cisco technologies, including routing, switching, security, wireless, collaboration (Cisco WebEx), and cloud solutions (Cisco Meraki, Cisco Umbrella). •Presales Experience: Minimum of 5 years in a presales role (Solution Architect or similar), with a proven track record of designing Cisco solutions. •Solution Architecture: Ability to design Cisco-based architectures that meet client needs for high availability, scalability, and security. •Business Acumen: Strong ability to align technology solutions with business goals by understanding client drivers. •Certifications: Cisco certifications (CCNA, CCNP, CCIE, CCSP, CISSP) are highly desirable. •Communication & Presentation Skills: Excellent verbal and written communication, with the ability to present complex technical solutions clearly to non-technical stakeholders. •Collaboration &Teamwork: Proven ability to work collaboratively in a team environment to meet business objectives. •Problem-Solving & Innovation: Strong analytical and problem-solving skills, with the ability to propose innovative solutions to complex challenges.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations. In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers. As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success. Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field. As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer. As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us. In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created. Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills And Experience The Kyndryl CTA (Cross Industry) brings together knowledge across 3-4 industries with the credibility to build valued client relationships up to and including CIO,CTO,CxO level. This role requires expertise to oversee multiple new logos & with ability to shift focus to logos where there might be a potential opportunity arising. Critical to this role will be a deep understanding of the overall Digital WorkPlace Services, at least three industries and a successful track record in hunting IT services sales engagements. Your focus will be to identify new fields of interest for Digital Workplace Services in existing clients (farming) as well as new clients (hunting). CTA (Cross Industry) is responsible for pitching, identifying, developing, and closing integrated solutions that address their client's business needs (both from an industry and business point of view). A high calibre individual is sought to cover the breadth of responsibility outlined below. Primary Job Responsibilities: Customer Success – Act and become our customers’ trusted advisor within their specialty. Works within a practice but responsible for adjacent areas to provide a complete Kyndryl customer solution – Actively open doors and opportunities in other Kyndryl specialties by engaging with peers – Maintain and develop relationships with key alliance partners and ecosystems; create referenceable customers – Lead the technical / solution customer engagement as a technical solution expert, support the close of sale with the Customer Partner and Consult Partner – Has the eminence to deliver billable work for early engagement of the sales process and ensure follow through to create customer satisfaction Commercial Success – Assist the Customer Partner and Consult Partner to identify, develop and close deals through deep technical / solution expertise – Define a unique value proposition for respective area of expertise. Responsible for looking at the solution from a cross practice perspective to bring full value to the customer – Collaborate with internal and external stakeholders to generate a winning response and optimal technical solutions – Responsible to utilize the full breath of Kyndryl’s value propositions to develop profitable deals. Work with the pricing / commercial teams to ensure suggested solutions are profitable – Support in developing/repackaging solution capabilities aligned to deal characteristics and needs in the targeted account Distinctive Expertise – Develop understanding of best-in-class, profitable solutions to bring into customer discussions to develop the right winning solution – Leverage technology-specific expertise to support to win deals – Support selling new solutions/offerings with an understanding of Kyndryl services capabilities – Deep technical/solution expertise for respective area – Ensure customer satisfaction and act with integrity – Bring together Kyndryl deep technical and solution expertise with alliance partners for jointly successful pursuits. – Externally recognized as an expert in the technology and/or solutioning area Skills – Design use cases to articulate the user experience of customer’s employees in their use of devices, collaboration tools, and applications to perform their own job responsibilities. – Responsible to work on the creation of requirements, use cases, sequence diagrams, arch solution docs, Test cases and Acceptance criteria. – Lead the Microsoft space. Utilize Architecture Thinking and Methodology, Unified Endpoint Management (UEM), Offering/ Product Lifecycle Management, Cybersecurity and Data Privacy Compliance Posture, Digital Experience Monitoring (DEM), Cloud Computing Professional Expertise: You need to demonstrate the following professional expertise: Required: Degree or equivalent in Computer Engineering, Electrical Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master’s degree) and one (1) year of experience as an Enterprise Architect or related. One (1) year of experience must include utilizing Architecture Thinking and Methodology, Unified Endpoint Management (UEM), Offering/ Product Lifecycle Management, Cybersecurity and Data Privacy Compliance Posture, Digital Experience Monitoring (DEM), Cloud Computing. Experienced C-level IT services seller, appropriate and articulate taking care of clients at the most senior levels You are expected to bring a network at CISO and C-level that you can easily approach A track record of sales leadership in negotiating and closing transformational services engagements A track record of meeting or exceeding sales goals. Highly organised, self-driven and able to work with minimal supervision. Ability to story tell and simplify the solution context and outcomes. Innovative and creative in solving complex problems. Ability to collaborate and bring together a unified approach with multiple stakeholders to deliver outcomes. Ability to sell in a virtual environment - given the ongoing pandemic you must be able execute meetings effectively while working remotely via tooling such as Teams, WebEx etc. You understand cross-industry and day-to-day concerns experienced by CxOs in running complex IT infrastructure environments together with an ability to position the unique value of our services to address these concerns Ability to develop and maintain comprehensive technical sales knowledge in cloud (services) solutions, along with financial and selling skills Personal drive, tenacity and energy and results oriented Strong communication and presentation skills with the ability to produce and deliver powerful and persuasive presentations - comfortable in presenting to both small and large audiences Excellent written and oral communication skills. Sales forecasting and deals / closure assessment traits and be a believer in CRM hygiene Key attributes required for success: Compelling at C-Level interactions. Acts entrepreneurially to grow (personal) business and team to identify / win deals. Clear domain expertise: Brings knowledge and reason for clients to engage. Connected in their market: able to open doors from past relationships. Skilled at building senior relationships & partnerships Bold thinker/creative: able to think outside the box and imagine / stretch to construct large opportunities Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Do you relish the prospect of working with the most cutting-edge technology? Would supporting the biggest global network excite you? Join our Compute team! The Akamai Compute Operations Center monitors, troubleshoots and maintains Akamais deployed Compute infrastructure in a 24/7 environment. Our Operations Center enables Akamais cloud infrastructure to deliver content and applications, regardless of network traffic. Partner with the best You will work in a 24/7 Operations Center, managing monitoring, incident response, troubleshooting, and infrastructure maintenance. Responsibilities include resolving issues and enhancing customer experiences through prompt detection and problem mitigation. As a Platform Operations Engineer, you will be responsible for: Handling and resolving incidents end-to-end, conducting investigations, troubleshooting, and escalating when necessary. Handling internal and external communication (status page, tickets, Slack, Webex etc.) Creating and/or update procedures, run-books, diagrams, and other documentation on a continual basis Partnering with senior engineering teams during scheduled or emergency maintenance activity Do what you love To be successful in this role you will: Have 1+ years of relevant experience and a Bachelors degree or its equivalent. Have experience working in a Systems administration or DevOps role Troubleshoot mission-critical Linux servers within virtualized environments. Be familiar with best practices of Linux systems administration Be familiar with TCP/IP in internet working/WAN data communications. Have experience in a hosting environment or other cloud-based IAAS or SAAS Work in a way that works for you Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. A strong focus on Client Satisfaction in a relevant industry Provide technical support to clients who are utilizing the MasterTax software via phone and email, also utilizing remote access when necessary via WEBEX Effectively analyze, troubleshoot, replicate and develop creative solutions for client challenges, escalating to second level support, if needed. Responds promptly and professionally Self-starter ##LI-DNI We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. A strong focus on Client Satisfaction in a relevant industry Provide technical support to clients who are utilizing the MasterTax software via phone and email, also utilizing remote access when necessary via WEBEX Effectively analyze, troubleshoot, replicate and develop creative solutions for client challenges, escalating to second level support, if needed. Responds promptly and professionally Self-starter A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

We’re seeking someone to join our team as Vice President In the Investment Banking division, we offer Global expertise in market analysis and in advisory and capital-raising services for corporations, institutions, and governments. Department Profile Morgan Stanley is a worldwide leader in investment banking and is one of the top firms in mergers and acquisitions, underwriting of equity and equity-related transactions, corporate debt issuance, and high-yield debt financing. With professionals in 30 countries, we are consistently recognized for our performance in both traditional and innovative financing techniques, helping a wide range of clients around the world to make and execute decisions about their business strategy and financial structure. We are looking for an Investment Banking / Capital Markets Vice President to lead our newly established Service Hub in Mumbai. The successful candidate will play a key role in providing oversight and management of reporting, analytics, and internal process support to coverage and product teams across Equity Capital Markets, Debt Capital Markets, Mergers and Acquisitions and Lending globally. Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on… What You’ll Do In The Role People Management Lead, mentor, and develop a team of expense processors and analysts. Manage team performance through regular feedback and performance reviews. Foster a culture of accountability, service excellence and continuous improvement. Plan team schedules, workloads and ensure coverage for peak periods. Workflow and Process Management Oversee the daily operation of expense process to ensure timely and accurate deliverables. Monitor and manage end-to-end workflow, ensuring compliance with corporate expense policies. Identify, implement, and track process improvements and automation opportunities. Coordinate with regional expense managers to ensure smooth operation. Manage and resolve escalations, exception requests and feedback from end users. Compliance and Controls Ensure all expense reports comply with internal policies. Conduct audits, spot checks and reporting to minimize risks and errors. Provide training and support to employees regarding expense policies and procedures. Identify and escalate protentional fraud or misconduct. Present insights and recommendations to management. Generate reports on team performance, expense trends and policy violations. Process Expense Reports Act as a delegate for preparing expenses reports for employees in a timely fashion, ensuring adherence to Firm’s expense policy. Ability to use initiative to resolve issues and respond to questions. Request and maintain delegate access for preparing employee expense reports. Monitoring Corporate Card Charges – Consistently review employees concur account to ensure all imported corporate card charges are reconciled. Flag transactions that need receipts to the employee. Ensure all transactions are processed within 30 days. Correlating Receipts - Ensure the data entered on to the expense reports matches the receipts provided i.e. venue name, expense type, guest count, amount event date, travel date, currency etc. Cross Referencing –Reference previous expense reports to prevent duplicate payments. Requesting Exception Approval – Send memo requests via email for out of policy exceptions. Requesting Overspend Approval – Obtaining email approval for expenses that have exceeded the policy limits or approved budgets. Invoice Processing Receive invoices and create a payment request using in house systems in a timely fashion, ensuring adherence to Firm’s expense policy. Ability to use initiative to resolve issues and respond to questions. Process new vendor and reactivate vendor requests, collecting all relevant information and following up with requestors. Review and Approve Expense reports and invoices Evaluate expense reports and invoices against the Firm’s Travel and Expense Policy for overall completeness and reasonableness of receipts attached and fiscally approve expense claims. Actively monitor T&E activity and when suspected, identify to Manager possible fraudulent activity, suspected “exception” matters and/or non-compliance Maintaining an expert knowledge of all Expenses policies and procedures Check the accuracy of figures, calculations, and postings pertaining to transactions recorded by bankers Compute, classify, and record numerical data to keep financial records complete division. What You’ll Bring To The Role 9+ years of relevant work experience Experience in managing teams Experience collaborating with global and regional stakeholders Flexible to work in shifts (3:30 PM – 11:30 PM IST). Strong analytical and numerical skills and are at ease with financial data Good communication and interpersonal skills to collaborate effectively with global teams Agility and ability to multi-task and thrive in a fast-paced environment Ability to manage expectations and handle high-pressure situations Technical Skills: Microsoft Office Applications (especially Outlook for email, calendar and contacts), Excel, PowerPoint, internet and research tools. Invoice Processing tools, Virtual Video conferencing (Zoom, WebEx, etc). What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

We are looking to onboard a skilled Presales Specialist who brings deep expertise in solution design and customer engagement across modern CCaaS & UCaaS platforms. The ideal candidate should have experience with Genesys Cloud CX, Amazon Connect, NICE, Webex Contact Center (UCCE/PCCE/UCCX/Webex CC), MS Teams DR, OC, BYOC and a solid understanding of UCC & CC technologies. The role demands strong presales acumen, including RFP/RFI response writing, proposal creation, solution presentations, and customer workshops. As an SME, the candidate will collaborate with sales, engineering, and delivery teams to design compliant, scalable, and competitive solutions.

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Design & Architecture Design end-to-end UCC solutions (voice, video, messaging, presence, conferencing). Develop scalable and secure architectures that integrate with existing IT infrastructure. Conduct capacity planning and performance optimization. Implementation & Integration Deploy UCC platforms and related hardware (IP phones, conferencing systems, video endpoints). Integrate UCC with enterprise applications (email, CRM, ERP, intranet). Configure SIP trunks, VoIP gateways, and PBX systems. Migrate legacy systems to modern UCC platforms. Administration & Maintenance Manage day-to-day operations of UCC platforms. Monitor system performance and ensure high availability. Troubleshoot and resolve voice, video, and messaging issues. Apply software updates, patches, and upgrades. Manage user accounts, permissions, and policies. Security & Compliance Implement security controls for voice/video/messaging traffic. Ensure compliance with regulatory and corporate policies (GDPR, HIPAA, etc.). Conduct regular audits and vulnerability assessments. Support & Troubleshooting Provide Tier 3/4 support for complex UCC issues. Develop documentation and knowledge base articles for users and support staff. Train helpdesk and IT staff on UCC tools and troubleshooting. Collaboration & Stakeholder Engagement Work with network engineers to ensure optimal QoS for UCC traffic. Collaborate with security teams to safeguard UCC environments. Liaise with vendors and service providers for escalations and new implementations. Provide input for budgeting and cost optimization of UCC solutions. Common Technologies & Tools Microsoft Teams, Zoom, Cisco Webex, Google Meet Microsoft Exchange / Outlook integration Cisco Unified Communications Manager (CUCM) Skype for Business / Lync (legacy) SIP, VoIP, PSTN, PBX systems SBCs (Session Border Controllers) Audio/Video conferencing equipment (Polycom, Logitech, Crestron) QoS, MPLS, WAN optimization tools Monitoring tools (SolarWinds, PRTG, etc.) Skills & Qualifications In-depth understanding of networking concepts (TCP/IP, DNS, QoS, VLANs). Strong knowledge of SIP and VoIP technologies. Familiarity with cloud-based UCC platforms (UCaaS). Good understanding of security best practices in UCC environments. Project management and vendor management skills. Excellent problem-solving and analytical abilities. Strong documentation and communication skills.

Key Responsibilities: • Develop compelling and well-structured scripts for real estate-related videos, including explainers, vlogs, and project reviews. • Research industry trends and market insights to create impactful narratives. • Work closely with video editors, animators, and content strategists to align scripts with visual storytelling. • Adapt scripts for different formats such as YouTube videos, social media reels, webinars, and corporate presentations. • Ensure clarity, conciseness, and engagement in scripts while maintaining a professional tone. • Edit and refine scripts based on feedback from stakeholders. • Stay updated with business trends and storytelling techniques to enhance content quality. Requirements: • 1-4 years of experience in scriptwriting, preferably in business, finance, or corporate content. • Strong storytelling skills with the ability to simplify complex concepts for a broad audience. • Experience in writing for video content, including explainer videos and interviews. • Understanding of business domains such as finance, or real estate is a plus. • Excellent research skills and ability to translate data into compelling narratives. • Proficiency in English with exceptional writing and editing skills. • Ability to work collaboratively with video production teams and content strategists.