2821 Zendesk Jobs - Page 32

About Radian Generation Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. Who We Serve Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with critical insights into each aspect of their assets to make better-informed decisions. Radian Generation is committed to supporting greater diversity in the renewable energy industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression...

Key Responsibilities: Respond promptly to customer inquiries. Troubleshoot and resolve issues efficiently. Maintain records of interactions using CRM tools. Provide feedback to improve products/services. Requirements: Strong verbal and written communication. Familiarity with helpdesk tools like Freshdesk, Zendesk. Patience and empathy in handling customer concerns.

Role Description Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues. Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting. Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies. Analyse traffic logs, system health alerts, and security events using diagnostic tools. Guide users on best practices for perimeter defence, intrusion prevention, and remote access. Work with customers to resolve device performance, failover, and HA setup issues. Contribute internal knowledge base articles and suggest improvements to...

Role Description Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues. Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting. Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies. Analyse traffic logs, system health alerts, and security events using diagnostic tools. Guide users on best practices for perimeter defence, intrusion prevention, and remote access. Work with customers to resolve device performance, failover, and HA setup issues. Contribute internal knowledge base articles and suggest improvements to...

About Hero Vired: Would you like to be part of an exciting, innovative, and high-growth startup from one of the largest and most well-respected business houses in the country - the Hero Group? Hero Vired is a premium learning experience offering industry-relevant programs and world-class partnerships, to create the change-makers of tomorrow. At Hero Vired, we believe everyone is made of big things. With the experience, knowledge, and expertise of the Hero Group, Hero Vired is on a mission to change the way we learn. Hero Vired aims to give learners the knowledge, skills, and expertise through deeply engaged and holistic experiences, closely mapped with industry to empower them to transform t...

WHO ARE WE LOOKING FOR? We are looking for a Custody Operations Specialist! This role plays an integral part in supporting various processes that facilitate conversion plans that onboard to our client’s platform. In this role, you will collaborate cross-functionally with internal stakeholders to enhance the onboarding experience, and provide exceptional service to plan sponsors. WHAT WILL YOU BE DOING? Review and record cash and in-kind asset transfers in the trust accounting system Work with sub-custodians to settle trades from the point of booking, through settlement for mutual funds, stable value funds, and ETFs Perform reconciliations of invested assets and cash activity between the trus...

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. DisciplineBrand & Marketing Role TypeMarketing Automation The opportunity We are looking for Marketing Automation Senior Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using va...

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. DisciplineBrand & Marketing Role TypeMarketing Automation The opportunity We are looking for Marketing Automation Senior Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using va...

We are looking to hire a Technical Support Executive to help coordinate and execute technical interfaces between FieldAssist and its Partners. You will be responsible for managing a group of FieldAssist Support Analysts in order to assist the team and our clients in resolving technical and application-related inquiries regarding FieldAssist software products. In assessing and improving support processes and metrics, including team performance and customer satisfaction, you will work to ensure that our core team of Analysts continues to deliver world-class technical and application support to FieldAssist dynamic and growing customer base. About FieldAssist FieldAssist is a SaaS-based technolo...

The ideal candidate is an energetic self-starter. You will be the face of an upcoming fintech company – you will own the customer relationship from the very beginning. You will interact with customers who are emailing, calling, and texting about product questions and account/transaction inquiries. It's important that you can work during Pacific U.S. time zone hours. Come join a team of intelligent, fast-paced and mission-driven team!! About the Position: Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy...

The ideal candidate is an energetic self-starter. You will be the face of an upcoming fintech company – you will own the customer relationship from the very beginning. You will interact with customers who are expert in resolving queries. It's important that you can work during Pacific U.S. time zone hours. Come join a team of intelligent, fast-paced and mission-driven team!! About the Position: Our Customer Support team plays an integral role in our user and customer experience. The Fraud Support Specialist will handle issues related to discrepancies in payments and advances to users and resolve escalations. You'll have the opportunity to collaborate and continue building best practices for ...

HIRING FOR HELP DESK SUPPORT SPECILAIST Location -Kothanur Graduation mandatory 2- 3 yrs of exp package upto 45ctc contact - Gopika - 7411782490

Custody Operations Specialist WHO ARE WE LOOKING FOR? We are looking for a Custody Operations Specialist! This role plays an integral part in supporting various processes that facilitate conversion plans that onboard to our client's platform. In this role, you will collaborate cross-functionally with internal stakeholders to enhance the onboarding experience, and provide exceptional service to plan sponsors. WHAT WILL YOU BE DOING? Review and record cash and in-kind asset transfers in the trust accounting system Work with sub-custodians to settle trades from the point of booking, through settlement for mutual funds, stable value funds, and ETFs Perform reconciliations of invested assets and ...

We are a Conversational AI company serving enterprises and SMBs. You will own day-to-day support operations and the end-to-end customer experience, building a world-class roster, ensuring SLA-driven support, coordinating customer success handoffs, and instituting QA/testing and audits for running projects. This is a hands-on leadership role for a manager with strong technical depth who can coach a growing team and scale quality through training and knowledge systems. Typical work week looks like:- Support Operations - Own weekly/monthly rosters (shifts, backups, on-call), leave planning, and peak-hour coverage. Run L1/L2 workflows: intake, triage, escalation, incident management, root-cause ...

Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you. What You’ll Be Doing As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful. Key Responsibilities Deliver outstanding support in both French and English through v...

Job Description – Assistant Manager, Customer Support Location: Bangalore Department: Customer Support Reports To: Head of Customer Support Role Overview We are looking for a proactive and detail-oriented Assistant Manager – Customer Support to drive operational excellence within our customer service team. This role involves managing escalations, ensuring smooth data operations, mentoring team members, monitoring key support metrics, and working closely with leadership to improve customer satisfaction and efficiency. Key Responsibilities Escalation Management: Handle Level 2 and Level 3 customer escalations, ensuring timely resolution and clear client communication. Data Management: Oversee ...

Contact Centre Architect Job Description We are seeking a highly experienced Contact Center Architect with 18+ years of experience to join our team. As a Contact Center Architect, you will be responsible for designing and architecting Genesys Cloud CX/Amazon Connect/ Nice CXOne solutions based on business requirements and technical considerations. You will collaborate with stakeholders, lead the implementation and configuration of respective Contact center platforms/solutions, and oversee the integration with other systems and applications. Additionally, you will be the SPOC for the clients and also provide technical guidance and support to the contact center team to troubleshoot complex tec...

Company Overview: Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test. Job Description: We’re hiring a Customer Support Senior Associate [English-Speaking, Australia Time Zone] to manage inbound customer communications and ensure our users receive clear, timely, and professional support. This is a foundational role focused on delivering a robust customer experience to individuals navigating deeply personal health questions. You’ll be the first point of contact for patient queries—across email, phone, and live chat. You’ll field questions from customers in Australia, the US, UK, and Europe, and provide admi...

Key Responsibilities: Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies Analyse traffic logs, system health alerts, and security events using diagnostic tools Guide users on best practices for perimeter defence, intrusion prevention, and remote access Work with customers to resolve device performance, failover, and HA setup issues Contribute internal knowledge base articles and suggest improvements to ...

Key Responsibilities: Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies Analyse traffic logs, system health alerts, and security events using diagnostic tools Guide users on best practices for perimeter defence, intrusion prevention, and remote access Work with customers to resolve device performance, failover, and HA setup issues Contribute internal knowledge base articles and suggest improvements to ...

We're Hiring: Remote French Bilingual Customer Support Representative Are you the kind of person who enjoys making someone’s day a little easier? Do you speak French and English fluently and thrive in a fast-paced, digital-first environment? If you're ready to bring your empathy, communication skills, and problem-solving savvy to a growing global team—we want to hear from you. What You'll Be Doing As a Remote French Bilingual Customer Support Representative , you'll be supporting customers from French-speaking regions through voice calls and live chat . Whether someone needs help tracking an order, understanding a product, or resolving an issue—you’ll be the trusted voice that turns confusio...

Are you fluent in French and English ? Do you enjoy helping people and finding solutions? Join our remote team and make a real impact by providing friendly, helpful support from the comfort of your home. What You’ll Do As a Customer Support Representative , you’ll be assisting French-speaking customers via calls, chat, and email . You’ll answer questions, solve problems, and make sure each customer leaves the conversation feeling heard and helped. Your Main Tasks Provide support in French and English through voice and chat Help troubleshoot customer issues quickly and kindly Personalize each interaction to make customers feel valued Collaborate with your teammates for smooth, consistent serv...

Job Description The Technical Lead will own the architecture, development, and implementation of Zuora Billing and Revenue solutions integrated with Salesforce CPQ and other enterprise financial systems (ERP, accounting, payment gateways). You will lead cross-functional teams to deliver integrated, scalable, and robust subscription management and revenue recognition platforms, ensuring seamless end-to-end process automation.Key Responsibilities: Lead the design, implementation, and support of Zuora Billing, Revenue Recognition, and Salesforce CPQ solutions aligned with business strategy. Architect and develop integrations between Zuora, Salesforce CPQ, ERP systems (e.g., NetSuite, SAP, Oracl...

Job Description Radancy’s success is built on the success of our customers, and we’re looking for dedicated, customer-focused Customer Support Specialists to join our Global Customer Support Team, with a focus on our Hiring Events platform. In this role, you’ll serve as a trusted partner to clients, helping them navigate and optimize their hiring event experiences within Radancy’s Talent Acquisition Cloud. We’re looking for a strong communicator and problem-solver who excels at building relationships, resolving customer inquiries, and ensuring a seamless event experience. Our Customer Support Specialists take a proactive, consultative approach—collaborating with clients and internal teams to...

We're Hiring: Remote French Bilingual Customer Support Representative Are you the kind of person who enjoys making someone’s day a little easier? Do you speak French and English fluently and thrive in a fast-paced, digital-first environment? If you're ready to bring your empathy, communication skills, and problem-solving savvy to a growing global team—we want to hear from you. What You'll Be Doing As a Remote French Bilingual Customer Support Representative , you'll be supporting customers from French-speaking regions through voice calls and live chat . Whether someone needs help tracking an order, understanding a product, or resolving an issue—you’ll be the trusted voice that turns confusio...