1628 Zendesk Jobs - Page 32

Job Description Our Enterprise Data & Analytics (EDA) is looking for an experienced Senior Data Engineer with Adobe experience to join our growing curation engineering team. This role will be supporting the Zendesk Marketing organization to more effectively use data and marketing tools to engage with our customers. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. You will craft and develop curated data products, applying standard architectural & data modeling practices to maintain the foundation data layer serving as a single source of truth across Zendesk . You will be primarily developing Data Solutions in Adobe AEP Real-Time CDP. What You Get To Do Every Single Day Collaborate with team members and business partners to collect business requirements, define successful analytics outcomes and design data models Serve as Data Model subject matter expert and data model spokesperson, demonstrated by the ability to address questions quickly and accurately Serve as a platform expert in Adobe Experience Platform Real-Time CDP. Provide deep domain expertise in digital marketing, Adobe technology stack, and data infrastructure, with a broad knowledge base in digital marketing Strategize, architect, and document a scalable RTCDP (Real time CDP) implementation, tailored to business needs Lead technical delivery; provide guidance to Data Engineers Support the implementation of proper data governance Optimize CDP processes by refining naming conventions, enhancing data modeling, and implementing best practices for data quality testing. Build and Promote best engineering practices in areas of version control system, CI/CD, code review, pair programming Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery Work with data and analytics experts to strive for greater functionality in our data systems Basic Qualifications What you bring to the role: Overall 5+ years of experience in software development and high-volume enterprise systems. Hands-on experience configuring Adobe Experience. Platform RTCDP, including creating schemas, ingesting data from a variety of sources, configuring identity resolution, and connecting destinations for activation Experience with Adobe Tags (formerly called "Launch ) and AEP WebSDK implementation Strong understanding of customer data platforms and the modern data infrastructure Experience with Adobe Target and Data Distiller a plus 7+ years of data engineering experience building, working & maintaining data pipelines & ETL processes on big data environments 5+ years of experience in Data Modeling and Data Architecture in a production environment 5+ years in writing complex SQL queries 5+ years of experience engineering and building data pipelines. Integration with 3rd party API SaaS applications Ensure data integrity and accuracy by conducting regular data audits, identifying and resolving data quality issues, and implementing data governance best practices. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Ability to work closely with marketing stakeholders, analysts, and other data engineers to translate business requirements into technical solutions. Strong documentation skills for pipeline design and data flow diagrams Preferred Qualifications Extensive experience with Adobe AEP RTCDP Experience with marketing automation tools a plus Integration with 3rd party API SaaS applications Good Knowledge in modern as well as classic Data Modeling - Kimball, Innmon, etc Demonstrated experience in one or many business domains What Does Our Data Stack Looks Like ELT (Bigquery, Snowflake, Fivetran, dbt, Airflow, Kafka, Adobe) BI (Tableau, Looker) Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Zendesk is looking for an experienced Senior Staff Engineer to join our Accessibility team. We are looking for someone with strong frontend engineering skills with expertise and a passion for accessibility. This role will work closely with our engineering teams globally to ensure all our products are accessible. What you’ll be doing Successful candidates will use their extensive knowledge in software engineering to bring leadership, innovation, and technical acuity to their role. They are expected to lead by example, demonstrate strong problem-solving skills, communicate effectively, and contribute positively to the team culture. Drive innovation and technical excellence within the team by leading product discussions that are accessibility focused and decision-making processes. Communicate complex technical concepts clearly to both technical and non-technical stakeholders, ensuring accessibility is prioritized. Prioritize tasks effectively to maximize impact and deliver high value to users and the organization. Mentor and guide teams to strengthen their technical accessibility skills and foster a culture of continuous learning. Required Qualifications Expertise in frontend engineering, particularly with React, enabling the design and implementation of accessible user interfaces that meet enterprise-level standards. Proven leadership capabilities, mentoring software engineers and fostering collaboration across Design, Product, and Engineering teams to ensure successful project execution and effective problem-solving. In-depth knowledge of accessibility standards and best practices, with a strong ability to assess and enhance web applications for compliance with guidelines such as WCAG, ensuring an inclusive experience for all users. Demonstrated ability to lead and mentor a team of software engineers, collaborating effectively with Design, Product, and Engineering counterparts to ensure smooth team operations and execution. Exceptional ability to operate effectively and deliver value with minimal oversight. Strong problem-solving, critical thinking, and collaboration skills. Excellent verbal, written, and interpersonal communication skills in English. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description What you will bring As the Salesforce QA Automation staff engineer for this critical function, you will play a key role in driving quality and efficiency in our Salesforce ecosystem Lead and manage a team of technical professionals responsible for Salesforce Automated Testing Develop and implement strategies to improve the quality and efficiency of software development processes Collaborate with cross-functional teams to understand business requirements and translate them into effective testing solutions Design, develop, and maintain automated test scripts using industry standard tools and techniques Oversee the execution of automated tests and analyze results to identify areas for improvement Provide technical guidance and support to team members, ensuring their continuous growth and development Stay updated with the latest industry trends and advancements in Salesforce Automated Testing Identify and proactively address any potential risks or issues in the testing process Continuously identify and implement opportunities for process improvement and optimization Collaborate with other teams to ensure seamless integration and compatibility of automated tests with other systems Serve as a subject matter expert and provide guidance to other teams on Salesforce Automated Testing best practices Adapting to a fast paced work environment with changing priorities. Minimum Qualifications Candidates must have a minimum of 8 years of overall Salesforce testing experience with automation and manual testing. They should be proficient in Salesforce automated testing using Selenium or similar automation tools and strong hands-on experience in Python, Java, or similar languages. Experience in manual and automated testing techniques and tools is essential, with substantial experience in CPQ, Lightning UI, API Testing and RestAssured Familiarity with using test case management tool is crucial for candidates to effectively document and manage their testing projects Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description We are seeking a highly experienced Senior Engineer to join our Apps & Extensibility team. About You You have at least 5 years of experience in software development, demonstrate proactive problem-solving, technical expertise, with a strong background working with Ruby On Rails, and JavaScript/TypeScript and React. You will also have experience with Cloud computing and event driven asynchronous systems. You have been producing high quality code, tests and documentation, contributing to solution designs and maintaining operational excellence. You have contributed and adhered to the best Engineering practices and coding standards, and you have mentored junior team members to ensure the collective success of the team. You are reliable and resilient, obsessed with customer satisfaction with a can-do attitude. About The Team The Apps & Extensibility team is part of the External Developer Platform group, responsible for development and operations of the App Marketplace, Marketplace Payment, App Runtime, and App Development Tools. This team works closely with the Sandbox and Integrations and Automations group, collectively supporting the company’s platform and AI automation strategies. What You Get To Do Every Day Produce high quality reusable code, tests and documentation Contribute to solution designs and technical decisions Collaborate with EM and PM to contribute to the technical roadmap Adhere to the best Engineering practices and coding standards Continuously improve your own and your teammates’ technical ability via mentoring, pairing, PR reviews and feedback Actively seek to improve our infrastructure, code, processes and practices Work closely with Product Managers, Designers, Security and Operations across all phases of the software lifecycle Mentor junior engineers within the team Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Zendesk is looking for a Senior Software Engineer (Backend or Full Stack) to join our Tasks and Automations team. We are a part of the Custom Data & Logic group responsible for building net new functionality in support of the new Employee Service initiative within Support. The ideal candidate for this position is an established engineer responsible for the development of consistent, usable, reliable, and performant user experiences used by enterprise customers. Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. What You’ll Be Doing Successful candidates will use their extensive knowledge in software engineering to bring innovation, and technical acuity to their role. They are expected to lead by example, demonstrate strong problem-solving skills, communicate effectively, and contribute positively to the team culture. Independently and proactively contribute to the design, development, testing, and deployment of high-quality, efficient software solutions. Work collaboratively across multiple teams to architect reliable, secure, performant, extensible, and scalable solutions. Communicate technical decisions effectively and clearly. Proactively identify and mitigate potential issues in development, testing, or delivery stages. Prioritize tasks to deliver high impact and value to users, the team, and the company. Participate in application improvement discussions, project initiatives, and feature design. Build reusable code and components for future use. Review and provide constructive feedback on pull requests. Maintain up-to-date and accurate technical documentation. Participate in on-call rotations after an initial training period. Mentor, pair with, and train team members to enhance collective knowledge. Participate in common agile development ceremonies. What You Bring To The Role We are interested in finding the best candidate for this position, but we value diverse backgrounds and experiences. We encourage you to apply even if you do not match everything in the job description. Required Qualifications 6+ years of professional experience designing, developing, testing, and shipping features to production in a stable and reliable manner. 4+ years working in Ruby on Rails and relational data stores such as MySQL/Aurora. Experience working with GraphQL and REST APIs. Experience with version control tools, continuous integration and continuous delivery pipelines. Experience mentoring software engineers, working with Design, Product, and Engineering counterparts. Excellent problem-solving, critical thinking, and collaboration skills. Excellent verbal, written, and interpersonal communication skills (English). Preferred Qualifications Strong understanding of JavaScript and TypeScript fundamentals, JavaScript frameworks (React, Redux), and testing libraries (Cypress, Jest, React Testing Library) Experience independently architecting and delivering solutions on projects at enterprise scale. Understanding designing GraphQL and REST APIs. Understanding of micro frontends and federation architectures. Previous experience with Zendesk. Tech stack Our code is written in Ruby on Rails, JavaScript/TypeScript. Our frontend uses frameworks including React, Redux, React Testing Library, Cypress, Jest. Our servers live in AWS. Our applications/services are deployed via Spinnaker to Kubernetes. Our data is stored in Aurora/MySQL and S3. About Zendesk’s Product Development Center of Excellence in Pune Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed through a BOT (Build-Operate-Transfer) model, allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees (FTEs). Our vision is to create a vibrant, innovative hub where all team members will eventually transition into FTE roles. As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You’ll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home. We are currently looking for a Senior Software Engineer based in Pune with a proven experience in implementing high scale data-processing applications to work on building the Real-time Reporting & Analytics pipeline at Zendesk. As a Senior Software Engineer, you would contribute to designing, implementing, refactoring and optimising systems with ownership on major project components. The ideal candidate has experience in building large-scale cloud applications preferably in a SaaS environment and has previously contributed to real-time data processing, while partnering with team stakeholders. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. What you'll be doing Solve complex problems and make decisions about technical tradeoffs that optimise for prioritised qualities through analyzing using multiple perspectives and information. Take ownership, estimate and prioritise groups of work based on previous experience and trade offs. Own the definition, communication, performance, cost, quality, security and compliance effects of groups of work. Contribute to software development by designing systems, refactoring in balance with feature delivery, optimising system performance and more. Mentor junior team members and other developers, fostering a culture of continuous learning and technical excellence. What you bring to the role 4+ years experience working on high scale applications and data processing pipelines. Have proven experience in Software Engineering with a focus on delivering large-scale distributed and high quality applications. Hands-on experience with real-time data processing technologies (eg. Kafka, Kinesis, ElasticSearch, Flink Spark, ClickHouse, Snowflake, etc…). Demonstrated ability to take ownership on designing and implementing technical components. Ability to explain and implement reliability patterns while solving problems in production. Ability to improve the observability, performance and security of the system. Strong communication skills, both written and verbal and the ability to collaborate with teams across multiple time zones globally. Proficiency in Java and hands-on experience with technologies like AWS, Kafka, Docker and Kubernetes are preferred. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Zendesk is seeking a Staff Software Engineer to join our Engineering Productivity team in Pune . In this role, you will tackle highly scalable technical challenges and contribute to enhancing our engineering processes. About The Team We are a newly formed Engineering Productivity Team based in Pune, dedicated to enhancing the efficiency and effectiveness of engineering teams across Zendesk. Our focus is on developing and implementing advanced engineering development tools and processes that drive productivity improvements, optimize performance, and reduce costs. By introducing innovative solutions and seamless workflows, we empower engineering teams to deliver high-quality products faster and with greater impact. Join us to be a part of building the future of engineering excellence at Zendesk! Note**: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. What You Get To Do Every Day Technically lead a team of engineers maintaining the CI tools at Zendesk (Github, Github Actions, Artifactory) Build robust configuration driven repository, team provisioning in Github through integrations with our Identity Provider. Continuously seek to improve the reliability and cost of the CI platforms by understanding usage patterns and preventing abuse Author RFCs to propose enhancements to the systems or process and get alignment with Security, Engineering and relevant stakeholders. Design proactive and extensive monitoring and reporting systems which improve observability of the systems and help reduce MTTR Mentor and guide engineers, fostering a culture of continuous learning and technical excellence. In order to promote a culture of accountability and transparency in project deliverables and timelines. Lead by example - conduct and participate in thorough design and code reviews to maintain high development standards, ensuring the code is clean, efficient, and maintainable. Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements, working collaboratively with cross-functional teams to ensure continuous delivery of value to our customers. Actively participate in strategic planning and roadmapping sessions, providing technical insights and aligning technical goals with business objectives. Stay informed about emerging technologies and trends, sharing insights and recommending improvements to enhance team capabilities. What You Bring To The Role 12+ years of industry experience with at least 8+ years of relevant experience in building deployment pipelines (Jenkins, CircleCI, Github Actions, Travis) Experience with working with one or more public clouds (AWS, GCP, Azure) Experience with infrastructure automation tools like Terraform, Crossplane, CloudFormation A deep understanding of containers and experience with Kubernetes & Docker. Experience in leading architectural decision-making processes and mentoring teams Strong understanding of DevOps practices and methodologies. Proficient with any of the following programming languages - Go, Python, Ruby. Excellent problem-solving skills and the ability to work under pressure. A demonstrated willingness to learn and adapt to new technologies and tools. Strong communication skills, both written and verbal - you’ll be collaborating closely with people in multiple time zones. Ability to work independently and in a team, with a proactive approach to improving processes and outcomes. About Zendesk Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description What you will do: Responsibilities The Zendesk Core Services Packaging and Consumption team is looking for a Senior Software Engineer with a strong command of Ruby and past experience developing on the Rails framework to join them on their journey to make the Zendesk purchasing and usage reporting experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include: Collaborating with product management, and engineers to design beautifully simple solutions to complicated problems. You will be relied on from concept through development, QA, staging, and production deployment. Ensuring delivery on commitments. It is your responsibility to ensure code quality, debug code, and seek guidance to unblock tasks pending. Following best practices in all our frameworks and tools. Championing best practices and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised. Actively participate in code reviews and design discussions Partner across all areas of the SDLC, including requirements gathering, and building services and solutions. Work across teams and organization boundaries to standardize and integrate services, new libraries, tools, and workflows What You Bring To The Role 4+ years of relevant experience in Ruby 3+ years of experience with JavaScript, React Experience with JavaScript build infrastructure/tooling (Webpack, Node.js) Experience with databases like MySQL and/or DynamoDB Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins) Knowledge of API design and distributed systems Experience using Datadog or other log aggregation tools Customer-first mentality when dealing with service incident management, data analysis, and root-cause analysis A hunger for learning new technologies and an eagerness to grow your knowledge and capabilities A team-first collaborative attitude that thrives in a fast-moving agile development environment Excellent written and verbal communication skills Bonus Skills Experience working on SaaS-based products Experience with AWS stack (ie. Aurora RDS) Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Summary Would you like to be a part of a fun, sophisticated, and growing Security team for a best-in-class SaaS company? Zendesk is looking for a passionate Senior Threat Monitoring and Response Engineer with solid communication and analytical skills to contribute to our Threat Hunting and Incident Response programs. We are seeking someone with a mixture of technical ability, attention to detail, ability to connect disparate pieces of data and someone who can function well on an impactful and closely-knit distributed team. Zendesk’s Threat Monitoring & Response Team develops and implements processes and tools that allow us to react swiftly and decisively to identified threats to Zendesk and its customers. We partner with our Security Engineering teams to ensure we have the right tools and techniques in place to successfully monitor and detect threats to the Zendesk platform! What You’ll Be Doing Assist with the development of Threat Hunting processes, playbooks, and frameworks Participate in threat hunting exercises, with a focus on deficiencies requiring additional attention. Stay ahead of and remain knowledgeable about new threats and tactics. Analyze attacker tactics, techniques, and procedures (TTPs) from security events across a large network of devices and end-user systems. Manage technical cyber security investigations, triage, and containment. Contribute to the development and operation of automation and orchestration tools to reduce manual tasks. Partner with the security engineering team to mature monitoring and response capabilities. Will take part in a compensated on-call rotation. Actively participate in the cyber security community forming relationships and knowledge sharing Help Zendesk teams and partners understand global cyber events and mitigate threats as they relate to Zendesk. Assist with the design of Threat Monitoring & Response operations Develop and mentor junior staff through open communication, training and development opportunities and celebrate success. Easily adapt to change, seek new responsibilities, accept challenges and thrive in ambiguity. Required What you bring to the role: 3+ years of information security response and investigation experience 2+ years experience working in a global cloud based environment 2+ or more years experience in a scripting language 1+ or more years experience briefing customers throughout the business on current cyber threats and events. Preferred Security certifications such as CISSP or SANS Experience in information sharing organizations such as ISAC Involvement in local or regional security user groups or conferences Experience automating tasks with Python 3 Experience with system engineering Tech Stack Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. EEO Statement Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Who we're looking for We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What you'll be doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce.com platform and Salesforce CPQ, as well as other related SaaS systems. Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization. Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company. Use a combination of standard functionality and custom development to solve business problems. Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications. Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners. In addition to Salesforce.com, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work in integration between Salesforce and Zuora using Workato middleware. Work with the Renewals Team to continuously improve the renewals processes. Work with the GTM team to implement approval processes in the system. Work on implementation of overall quoting strategy and Conga generated documentation. What you bring to the role Basic Qualifications Bachelor’s degree or equivalent work experience and 5+ years Salesforce.com systems analyst experience. Salesforce Administrator Certification (ADM 201); Consistent track record of having implemented and supported enterprise class solutions on the Salesforce.com platform - including requirements gathering, system design, experience in hands-on configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation. Proven hands-on experience with Salesforce CPQ or a similar CPQ system; Knowledge of Conga, or any document generating tool Preferred Qualifications Salesforce Advanced Administrator, Platform Builder, Salesforce CPQ (or similar), Sales Cloud Consultant certifications; Experience with Software-as-a-Service (SaaS) based selling models a plus; Experience with Zuora Billing; Jira / Confluence experience a plus; Knowledge of Copado; Knowledge of Workato (or equivalent); Experience with Advanced Approvals growth : work in pods- Product owners, BSA, QA's and developers - pro active , show how a team can improve , move to a lead position - can be a solution architect , solution design - retention rate is good in the team . Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Our Enterprise Data & Analytics (EDA) is looking for an experienced Senior Data Engineer to join our growing data engineering team. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. You will craft and develop curated data products, applying standard architectural & data modeling practices to maintain the foundation data layer serving as a single source of truth across Zendesk . You will be primarily developing Data Warehouse Solutions in BigQuery/Snowflake using technologies such as dbt, Airflow, Terraform. What You Get To Do Every Single Day Collaborate with team members and business partners to collect business requirements, define successful analytics outcomes and design data models Serve as Data Model subject matter expert and data model spokesperson, demonstrated by the ability to address questions quickly and accurately Implement Enterprise Data Warehouse by transforming raw data into schemas and data models for various business domains using SQL & dbt Design, build, and maintain ELT pipelines in Enterprise Data Warehouse to ensure reliable business reporting using Airflow, Fivetran & dbt Optimize data warehousing processes by refining naming conventions, enhancing data modeling, and implementing best practices for data quali ty testing Build analytics solutions that provide practical insights into customer 360, finance, product, sales and other key business domains Build and Promote best engineering practices in areas of version control system, CI/CD, code review, pair programming Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery Work with data and analytics experts to strive for greater functionality in our data systems Basic Qualifications What you bring to the role: 5+ years of data engineering experience building, working & maintaining data pipelines & ETL processes on big data environments 5+ years of experience in Data Modeling and Data Architecture in a production environment 5+ years in writing complex SQL queries 5+ years of experience with Cloud columnar databases (Snowflake, Google BigQuery, Amazon Redshift) 2+ years of production experience working with dbt and designing and implementing Data Warehouse solutions Ability to work closely with data scientists, analysts, and other stakeholders to translate business requirements into technical solutions. Strong documentation skills for pipeline design and data flow diagrams. Intermediate experience with any of the programming language: Python, Go, Java, Scala, we primarily use Python Integration with 3rd party API SaaS applications like Salesforce, Zuora, etc Ensure data integrity and accuracy by conducting regular data audits, identifying and resolving data quality issues, and implementing data governance best practices. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Preferred Qualifications Hands-on experience with Snowflake data platform, including administration, SQL scripting, and query performance tuning Good Knowledge in modern as well as classic Data Modeling - Kimball, Innmon, etc Demonstrated experience in one or many business domains (Finance, Sales, Marketing) 3+ completed projects with dbt Expert knowledge in python Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Our Enterprise Data & Analytics (EDA) is seeking an experienced Senior Data Engineer to join our growing data engineering team. You’ll work in a collaborative Agile environment using the latest engineering best practices and be involved in all aspects of the software development lifecycle. You will craft and develop curated data products, applying standard architectural & data modeling practices to maintain the foundation data layer serving as a single source of truth across Zendesk. You will be primarily developing Data Warehouse Solutions in BigQuery/Snowflake using technologies such as dbt, Airflow, and Terraform. What You Get To Do Every Single Day Collaborate with team members and business partners to collect business requirements, define successful analytics outcomes and design data models Serve as Data Model subject matter expert and data model spokesperson, demonstrated by the ability to address questions quickly and accurately Implement Enterprise Data Warehouse by transforming raw data into schemas and data models for various business domains using SQL & dbt Design, build, and maintain ELT pipelines in Enterprise Data Warehouse to ensure reliable business reporting using Airflow, Fivetran & dbt Optimize data warehousing processes by refining naming conventions, enhancing data modeling, and implementing best practices for data quality testing Build analytics solutions that provide practical insights into customer 360, finance, product, sales and other key business domains Build and Promote best engineering practices in areas of version control system, CI/CD, code review, pair programming Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery Work with data and analytics experts to strive for greater functionality in our data systems Basic Qualifications What you bring to the role: 5+ years of data engineering experience building, working & maintaining data pipelines & ETL processes on big data environments 5+ years of experience in Data Modeling and Data Architecture in a production environment 5+ years in writing complex SQL queries 5+ years of experience with Cloud columnar databases (Snowflake, Google BigQuery, Amazon Redshift) 2+ years of production experience working with dbt and designing and implementing Data Warehouse solutions Ability to work closely with data scientists, analysts, and other stakeholders to translate business requirements into technical solutions. Strong documentation skills for pipeline design and data flow diagrams. Intermediate experience with any of the programming language: Python, Go, Java, Scala, we primarily use Python Integration with 3rd party API SaaS applications like Salesforce, Zuora, etc Ensure data integrity and accuracy by conducting regular data audits, identifying and resolving data quality issues, and implementing data governance best practices. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Preferred Qualifications Hands-on experience with Snowflake data platform, including administration, SQL scripting, and query performance tuning Good Knowledge in modern as well as classic Data Modeling - Kimball, Innmon, etc Demonstrated experience in one or many business domains (Finance, Sales, Marketing) 3+ completed projects with dbt Expert knowledge in python Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description We are looking for an individual that can help us continually improve and enhance our Salesforce platform, guided by experienced Salesforce Developers in our IT team. Our Salesforce instance is of great importance to us, therefore you should keep the wider organization’s best interests in mind when composing and deploying any code. We are looking for someone who is a self-starter and open to learning best practice development from the team. This role comes with the opportunity to absorb knowledge and grow as a developer Responsibilities Develop Apex (classes and triggers), Lightning Components, and Aura Components to extend Salesforce in order to support business requirements, Working closely with other developers, architects and product owners using Agile and SCRUM to create solutions and shape them into workable stories and plans. Application development, including basic Lightning pages, Lightning Web Components, Aura Components Extensive knowledge of advanced Apex Development like Batch Classes, Asynchronous apex, platform events etc. Assist with each release cycle to implement and deploy new/updates to existing applications and code, Working with integrated applications such as Conga, Zuora, Netsuite, Workato etc. Testing(unit and systems), and debugging, Striving towards coding best practices and data quality, Contributing to technical documentation Supporting the Salesforce Administrator on occasion. Basic Qualifications Minimum 7+ years Salesforce development experience Deep experience in the Salesforce ecosystem, and experience integrating the platform with outside applications web-services. Strong knowledge of Salesforce development technologies, such as Apex, Aura, Lightning, and event-based integration architecture Demonstrable experience building new innovative features on the Salesforce platform. Experience working in a hybrid environment of off the shelf enterprise software applications and proprietary/custom applications Preferred Qualifications Experience with tools like Dell Boomi, Workato, Tray.io, AWS is plus. Experience supporting and working with cross-functional teams in a dynamic environment. Excellent verbal and written communication skills ability to translate business requirements into accurately scoped timelines. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a seasoned software engineer (Test) to join the team that owns building Agent experience in support products. Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful. As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency! What You Get To Do Every Day Design, implement, and maintain automated testing frameworks and scripts using tools such as Cypress.io for end-to-end testing. Manage and optimize continuous integration and continuous deployment (CI/CD) pipelines using GitHub Actions and Jenkins, ensuring smooth and efficient build and release processes. Manage and optimize performance regression audit pipelines to ensure our application meets high standards of performance, accessibility, and SEO. Work closely with developers, product managers, and other stakeholders to understand requirements, identify potential issues, and ensure quality throughout the software development lifecycle. Develop and execute comprehensive test plans, test cases, and test scripts for both manual and automated testing, covering functional, regression, and performance testing. Identify, document, and track defects, working with the development team to prioritize and resolve issues effectively. Advocate for and implement best practices in testing and quality assurance, contributing to a culture of continuous improvement within the team. What You Bring To The Role At least 4 to 6 years of experience in software QA and testing, preferably in a SaaS environment. Proficiency in various languages such as Javascript/Typescript or Ruby. Experience with testing large scale React applications with tools like, React Testing Library, Cypress.io and Selenium. Experience with performance testing tools like Lighthouse CI would be nice to have. Sound understanding of web application development and agile development practices. Strong problem-solving and analytical skills, with a keen eye for detail. Great verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams. Strong verifiable contributions to open-source software would be nice to have. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Understand and resolve user issues related to our HRTech platform (e.g., payroll, attendance, onboarding, performance management modules). Serve as the primary contact for customer queries via email, chat, and phone. Guide clients through system functionalities and ensure seamless adoption Troubleshoot and escalate complex issues to the product or tech teams as required. Maintain accurate records of interactions in the CRM and ticketing system. Identify recurring issues and work with internal teams to improve product performance and user satisfaction. Educate users about product updates, new features, and best practices. Qualifications Bachelor's degree in any discipline. Minimum 2 years of experience in a customer support role, preferably in a SaaS or HRTech company. Strong communication and interpersonal skills. Solid understanding of HRTech systems (payroll, employee lifecycle, or attendance platforms is a plus). Familiarity with support tools like Zendesk or Freshdesk Ability to manage multiple conversations and prioritize effectively. Experience supporting B2B SaaS products or HRMS/HRIS platforms. Basic knowledge of HR processes such as onboarding, leave management and payroll. Additional Information Market competitive salary , One of the best ESOP programs, Group health insurance and other financial benefits, Meritocratic culture with the promise of rapid career progression. Experience of a growing company with a focus on personal growth. Opportunity to work with the Founding Team 5 days working from Office (Mon-Fri)

WHY XOGENE? At Xogene, we’re revolutionizing the future of clinical trial transparency through AI-powered solutions. Join our team of experts who are transforming how leading pharmaceutical and life sciences companies navigate regulatory compliance. If you're driven by solving complex problems in a professional environment focused on meaningful and rewarding work, we want to hear from you. POSITION OVERVIEW Xogene combines regulatory expertise with advanced technology to automate complex processes in clinical trials disclosure. Our software streamlines workflows through AI and agentic networking capabilities, improving data transformation and regulatory compliance for leading pharmaceutical and life sciences companies. We're committed to advancing technological solutions in clinical trial transparency. We are seeking an experienced Product Support Analyst to join our dynamic team and contribute to our ongoing growth and success. As a Product Support Analyst, you will support Xogene’s software solutions by fielding tier 2 technical issues. You will monitor a support request queue consisting of issues escalated from customers or internal product and services teams. The support analyst will keep the team informed of user impact during software incidents. KEY TASKS AND RESPONSIBILITIES Monitor ticket queue and manage tickets according to Support SLA. Investigate and resolve tickets submitted to the Support Team. Work with product and development teams to understand severity and impact of reported customer issues. Triage tickets and escalate as appropriate to team members. Respond to customer tickets informatively and with professionalism. Participate in daily, weekly, and monthly reporting requirements. Maintain Support knowledgebase articles, and add additional articles as required. Provide timely updates to the Support Lead on the progress of tickets. Collaborate on the creation and maintenance of training guides, FAQs and other user documentation REQUIREMENTS Bachelor’s degree or 4 years of commensurate experience. Minimum of 2+ years in a customer service or software support position. Outstanding customer service skills. Excellent analytical and problem-solving skills. Desire to learn software solutions and quickly onboard utilizing training documentation. Ability to multitask and prioritize is a must. Good organizational skills and detail-oriented mindset. Ability to adapt quickly and shift priorities in fast paced environment. Proficiency with knowledge management and bug reporting tools. Excellent English verbal and written communication skills. Ability to work cross-functionally as a team player with strong interpersonal skills. Comfort with flexible hours to overlap hours with US and/or UK work days Desired Knowledge, Skills and Characteristics Preference for small, agile teams Passion for continual learning and delivering excellent customer experience Experience with JIRA/Zendesk is a nice to have WHAT WE OFFER Opportunities for growth and a clear career progression path with increasing responsibility as skills develop Mentorship from industry experts working at the intersection of AI technology and business strategy Exposure to cutting-edge AI technologies including LLMs and conversational systems Competitive compensation package including comprehensive benefits A results-oriented culture that values innovation, responsibility, and professional excellence

Job Title: Customer Service Lead Location: Pune, Maharashtra, in-person Job Type: Full-Time Experience Level: Mid-Senior Level Industry: Logistics and Supply chain Job Description: We are seeking a highly motivated and experienced Customer Service Lead to join our team. In this role, you will be responsible for supervising a team of customer service representatives, ensuring exceptional customer support, resolving complex issues, and driving performance improvements. You will be a key player in enhancing customer satisfaction and streamlining service operations. Key Responsibilities: Lead, mentor, and coach a team of customer service representatives to deliver high-quality support. Handle escalated customer issues and ensure timely resolution. Monitor daily team performance, set KPIs, and generate reports on customer service metrics. Collaborate with other departments (sales, operations, product) to resolve customer concerns effectively. Create and implement strategies to improve customer satisfaction and reduce response times. Conduct regular team meetings, training sessions, and performance evaluations. Maintain a deep understanding of products/services to support team knowledge and customer engagement. Identify process inefficiencies and suggest improvements to optimize the customer service workflow. Requirements: Proven experience in a customer service supervisory or lead role (minimum 2–4 years). Strong leadership and people management skills. Excellent problem-solving, communication, and conflict-resolution abilities. Proficiency in CRM software (e.g., Zendesk, Salesforce, Freshdesk). Ability to work in a fast-paced environment and handle multiple priorities. Flexibility to work shifts, weekends, or holidays as needed. Preferred Qualifications: Bachelor’s degree in Business Administration, Communications, or a related field. Experience in [specific industry, e.g., e-commerce, logistics, SaaS] preferred. Familiarity with performance metrics like CSAT, NPS, FCR is an asset. Multilingual skills are a plus. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Monday to Friday Location: Viman Nagar, Pune, Maharashtra (Required) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 01/07/2025

Tesco India • Bengaluru, Karnataka, India • Hybrid • Full-Time • Apply by 07-Jul-2025 About the role Plays an instrumental role in improving the resolution to supplier/stakeholder queries within agreed SLA by identifying pattern in the queries and performing RCA to provide permanent solution for issues & enhance customer experience What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Resolving supplier payment and invoicing queries in a timely manner & have attention to detail to identify issues. Ensure that the query / issue is understood correctly “the first time” round and therefore, resolution should be accurate and address the query / issue adequately To do a quality check on tickets resolved and the responses given to queries by team members Accountable to identify high risk suppliers based on number of queries raised with help-desk; understand process gaps and provide solutions with better controls. Confirm balance with suppliers periodically to ensure both Tesco and Supplier accounts are reconciled. Identify opportunities for improving controls, recognising financial benefits. Support Lead to manage volume of queries & workload distribution within the team. Highlight areas where there are control gaps & work through to build strong controls while documenting the same. Look at ways to improve supplier satisfaction scores Should be pro- active and resilient in order to work with all the various teams involved in resolving the queries. To be able to create various management reports through various data bases to summarize the problem Responsible for completing tasks and transactions within agreed KPI's Following our Business Code of Conduct and always acting with integrity and due diligence You will need Preferred experience in P2P/ C2C/ R2R processes. Preferred knowledge of P2P/ C2C/ R2R processes. Preferred Hands-on experience on ticketing tools, preferably Zendesk or Talisma. Ability to highlight any issues or areas of improvement in the process. Experience working on any ERP, preferably Oracle. Interpersonal and presentation skills. About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

Job Description What you will do: The Zendesk Core Services Packaging and Consumption team is looking for a Senior Software Engineer with a strong command of Ruby and past experience developing on the Rails framework to join them on their journey to make the Zendesk purchasing and usage reporting experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include: Collaborating with product management, and engineers to design beautifully simple solutions to complicated problems. You will be relied on from concept through development, QA, staging, and production deployment. Ensuring delivery on commitments. It is your responsibility to ensure code quality, debug code, and seek guidance to unblock tasks pending. Following best practices in all our frameworks and tools. Championing best practices and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised. Actively participate in code reviews and design discussions Partner across all areas of the SDLC, including requirements gathering, and building services and solutions. Work across teams and organization boundaries to standardize and integrate services, new libraries, tools, and workflows What you bring to the role: 4+ years of relevant experience in Ruby Experience with databases like MySQL and/or DynamoDB Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins) Knowledge of API design and distributed systems Experience using Datadog or other log aggregation tools Customer-first mentality when dealing with service incident management, data analysis, and root-cause analysis A hunger for learning new technologies and an eagerness to grow your knowledge and capabilities A team-first collaborative attitude that thrives in a fast-moving agile development environment Excellent written and verbal communication skills Bonus Skills: Experience with JavaScript, React Experience with JavaScript build infrastructure/tooling (Webpack, Node.js) Experience working on SaaS-based products Experience with AWS stack (ie. Aurora RDS) Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

We're Hiring: Proxy Product Owner : We're looking for a Proxy Product Owner to serve as a critical bridge between product and development teams. If you’re passionate about delivering real value through software and thrive in agile environments — we want to talk to you! What You’ll Do: Own and manage the product backlog Collaborate with remote Agile teams (Scrum & Kanban) to estimate, refine, and prioritize features Participate in daily stand-ups, retrospectives, and backlog grooming Support client validation and ensure feature alignment with user needs Document requirements, release notes, and project updates Train internal stakeholders on new and upcoming product features Help uphold the overall product vision and strategy What We’re Looking For: 6+ years of relevant experience and a Bachelor’s degree Strong problem-solving skills and ability to work independently Comfortable working in a fast-paced, decentralized environment Excellent communicator with both technical and non-technical teams Knowledge of software and systems development practices Experience with Zendesk or ServiceNow is a plus Bonus: HCM domain experience

ZeroFox seeks an enthusiastic Data Analyst to join our growing Business Intelligence team. You will be responsible for analytics needs and quality assurance across the organization, working with teams and leadership to define and shape self-service analytics and a data driven organization. You’ll also help drive a robust quality assurance and data accuracy practice, as well as grow the relationship between the Analytics team and the rest of the organization, empowering team members to reach out and request analytical support as they need it. If you are a self starter, excited about building a data driven culture, and motivated by making an impact, then you may be a good fit for this role. You will work with leads across the company to define analytics requirements You will develop dashboards for teams across the org to support key business decisions You will define business metrics (KPIs) and maintain a data dictionary You will work with Business Intelligence Analysts and Engineers to model data in a scalable way You will triage and prioritize analytics requests from across the organization You should have Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. You have an interest in developing your data storytelling abilities, as well as the ability to articulate technical information to a non-technical audience You have inherent curiosity, skepticism, and analytical follow-through - you can’t help but ask “why?” and love using data and logic to explore potential solutions You are a self starter with the ability to prioritize, meet deadlines, and identify opportunities with limited oversight You have high proficiency in SQL and prior experience in tools such as: Postgres, BigQuery, and Excel. You have experience in statistics (e.g. hypothesis testing, regressions, experimentation logic and biases, data normalization techniques) You have experience developing and documenting data models You should train end-users on new reports and dashboards. You are a team player with excellent collaboration and communication skills 2+ years of analytics experience obtained from at least 1 full time job Background and foundational knowledge in databases and ETL process Requirements You have had more than 3+yrs work experience on full time data analysis teams You have experience with designing self service analytics You have experience managing a modern BI tool like apache Superset, Data Studio, Tableau or Good Data Experience in Using Salesforce and Zendesk to build reports and dashboards You have experience managing small teams and/or projects Python knowledge Benefits Competitive compensation Community-driven culture with employee events Generous time off Best-in-class benefits Fun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Desktop Support Engineer Responsibilities: Provide first-level support for desktops, laptops, printers, and mobile devices. Respond to support tickets, calls, and emails promptly and professionally. Install, configure, and maintain hardware and software applications. Troubleshoot system and network problems, diagnosing and resolving hardware/software faults. Set up new user accounts, email, and other IT services. Support video conferencing tools and audio-visual equipment. Perform routine maintenance on systems, including OS updates and antivirus checks. Escalate unresolved issues to higher-level IT support or vendors as needed. Maintain asset inventory and documentation for hardware and software. Provide IT onboarding support for new employees. Assist with backup and restore procedures as required. Key Technical Skills:Hardware & Peripherals: Troubleshooting desktops, laptops, printers, and scanners RAM upgrades, hard drive replacements, motherboard diagnostics Operating Systems: Windows 10/11, Windows Server basics macOS and Linux (basic understanding is a plus) Installation and troubleshooting of OS and software updates Software Applications: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Email client configuration (Outlook, Thunderbird) Web browsers, PDF readers, and remote support tools Networking Basics: TCP/IP, DHCP, DNS, LAN/WAN IP configuration and troubleshooting network connectivity Wireless network setup and support Active Directory & User Management: User account creation, password resets Group policies and access control Remote Support & Tools: TeamViewer, AnyDesk, Remote Desktop Protocol (RDP) Ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk) Security & Backup: Antivirus software installation and update Basic data backup and recovery practices Qualifications: Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field. 1–3 years of experience in desktop/helpdesk support roles. Certifications preferred: CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (basic understanding) Soft Skills: Strong problem-solving and troubleshooting ability Clear and effective communication with users Patience and empathy when dealing with non-technical users Good organizational and time-management skills Ability to work independently and as part of a team Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person

Wrisk is reinventing insurance for today’s digital consumer and helping an outdated industry become relevant again in the process. In the same way that fintech companies have disrupted the traditional banking sector, reimagining financial platforms for a new generation, Wrisk’s founders share a vision for how insurance ought to be: simple, transparent and personal. Bringing together two disparate industries (technology and insurance), they have created an insurance experience like no other, centred squarely around the customer. The result is Wrisk: flexible insurance that adapts to fit your life. Our mobile-first, frictionless platform lets people interact with their insurance provider with the same ease, speed and transparency they’re already used to having with providers in other sectors. Customers can pay monthly, instantly make changes to their cover and bring all their disclosure, payment and claim information together in a single place. Now, with some big brand partners, we are bringing our unique customer experience and platform to market to change how insurance is bought, sold and managed. What we are looking for… We are seeking a diligent and proactive Support Engineer to join our growing team. Your primary responsibility will be to provide third-level support through our Service Desk ticketing system. You will triage incoming requests, ensuring they are properly categorised and prioritised, and either resolve issues directly or escalate them to the appropriate teams. The ideal candidate has experience in customer support, a strong technical background, and a passion for problem-solving. You should be comfortable working in a fast-paced environment, managing multiple requests simultaneously, and providing timely and accurate support to ensure a seamless customer experience. What you’ll do… Service Desk Management: Monitor and manage the Service Desk ticketing system, ensuring all incoming requests are logged, categorised, and prioritised appropriately. First-Level Support: Provide initial support to resolve technical issues, including troubleshooting and guiding users through solutions. Request Triage: Assess the urgency and impact of each request, escalating complex issues to senior engineers or relevant teams as necessary. Customer Communication: Maintain clear and professional communication with users, keeping them informed of the status of their requests and ensuring their issues are resolved promptly. Documentation: Document solutions and workarounds for common issues, contributing to a knowledge base for both users and support staff. Collaboration: Work closely with senior engineers, developers, and other cross-functional teams to ensure that all issues are resolved effectively and efficiently. Continuous Improvement: Identify recurring issues and suggest improvements to reduce the number of support requests and enhance the overall user experience. Requirements Experience Minimum of 4 years of experience in a technical support role, with a focus on providing first-level support. Strong understanding of Service Desk operations and experience using ticketing systems to manage and triage support requests. Technical proficiency in troubleshooting software and database issues, with the ability to quickly diagnose and resolve problems. Excellent communication skills, with the ability to explain technical concepts clearly and concisely to non-technical users. Experience working in a fast-paced environment, managing multiple tasks simultaneously, and prioritising effectively under pressure. Strong customer service orientation, with a focus on delivering high-quality support and ensuring user satisfaction. Ability to work independently, as well as collaboratively with senior engineers and other teams to resolve complex issues. Familiarity with remote support tools and techniques is highly desirable. Skills Required SQL: Strong knowledge of SQL for querying databases to retrieve and analyse data as part of troubleshooting and resolving support requests. Service Desk Tools: Experience with Service Desk ticketing systems, such as JIRA Service Desk, Zendesk, Freshdesk, or similar platforms, for managing support requests and triaging issues. Database Management: Familiarity with database management systems and the ability to perform basic database administration tasks to support troubleshooting efforts. Scripting & Automation: Basic scripting skills (e.g., Python, Bash) to automate routine tasks and streamline support processes, along with proficiency in using API client tooling from scripts or tools like Postman. Remote Support Tools: Proficient in using remote support tools and techniques to assist users in diagnosing and resolving issues. Technical Documentation: Skilled in creating clear and concise technical documentation, including user guides, FAQs, and troubleshooting procedures. Kotlin: Experienced in Kotlin or other JVM based language (with keen attitude to learn Kotlin). Additional Considerations: Experience in driving growth within a scale-up is advantageous. Prior experience in the financial/insurance services sector within secure environments, such as PCI, SOC2, or ISO27001 will be a plus

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. Job Title : Support Analyst Tier 1 & Tier 2 Job Type : Full-Time, Salaried Job Location : Remote Shifts: US Business coverage Evening/ Night (6:30 PM – 2:30 AM IST) (9:00 PM – 5:00 AM IST) Role Description: As a Technical Support Specialist at myKaarma , you'll provide front-line support for our U.S.-based customers, handling Tier 1 and Tier 2 issues . You’ll work directly with clients via phone, chat, and email, combining strong communication skills with a technical mindset to diagnose and solve issues efficiently. This is a unique opportunity for someone who wants to work across both support levels: keeping resolution times low while deepening their technical skills in a SaaS environment. Key Responsibilities: Customer-Facing Support: Deliver fast, clear, and empathetic support to U.S. automotive clients using phone, email, and chat. Tier 1 & Tier 2 Support: Triage, troubleshoot, and resolve common product issues and inquiries. Identify root causes of more complex technical problems using tools such as logs, SQL queries, and basic code review. Escalate when necessary, but aim to resolve where possible. Technical Collaboration: Work closely with Engineering and Product teams to investigate and resolve high-priority issues and bugs. Process Contribution: Flag common issues and recommend documentation, workflow, or product improvements. Documentation: Maintain detailed case notes and help expand internal and external knowledge bases. Required Skills and Qualifications: Experience: 2+ years in a technical support, helpdesk, or customer support role, ideally in a SaaS or B2B setting. Customer Service Excellence: Empathetic, patient, and solutions-oriented with a proven ability to deliver outstanding customer experiences. Technical Aptitude: Comfortable with SaaS platforms and basic troubleshooting; familiarity with APIs or integrations is a plus. Basic understanding of SQL and experience using debugging tools or support platforms (e.g., Zendesk, Salesforce, Postman) English Proficiency: Strong verbal and written communication skills in English are essential for supporting U.S.-based customers. Problem-Solving: A proactive, analytical thinker who enjoys resolving complex challenges. Tool Proficiency: Experience with CRM/ticketing tools such as Zendesk, Salesforce, or similar platforms. Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities. Shift Flexibility: Willingness and availability to work night shifts to align with U.S. business hours. ( Shifts 6:30 pm- 2:30 am ) Nice-to-Have: Ability to read and interpret code (Java preferred, but not required) Familiarity with REST APIs, microservices, or Spring Boot environments Prior experience in a Tier 2 or technical escalation role Experience with debugging tools, Postman, and tools like Jira for ticket tracking. We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. Health and telework stipends Time Off: Generous vacation time to recharge and balance life outside work. The starting salary depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. myKaarma participates in the E-Verify Program .

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for? Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. Roles and Responsibilities: Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. ________________________________________ Skills and Qualifications: Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt