Cyara is the world s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara s team, you ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about usCheck out: www.cyara.com Want to know what it s really like to join CyaraCheck out this link to meet some real Cyarans and read about their individual career journey with us: https: / / cyara.com / employee-profiles / Cyara s Values: At Cyara, our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Cyara s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. Cyara is looking for a Marketing Operations Manager who will be responsible for building, managing and executing marketing campaigns in Marketo. This role is expected to leverage AI and automation as well as modern developer and AI tools to maximize scale, scope and effectiveness of campaigns and activities. If you live at the leading edge of tech, are passionate about modern marketing operations tools, AI, automation, integrations and have a working understanding of lead lifecycles and practical sales and marketing processes, we want to hear from you. You will help us drive strong outbound campaigns and implement strategies to generate opportunities and revenue. Finally, your analytical skills will assist you as your monitor and report on the success of your marketing efforts and make data driven decisions. Roles and Responsibilities Let s talk about the role and responsibilities Responsible for building and managing Marketing Programs via Marketo, 6Sense and leveraging other Marketing tools. Leverage modern, developer-friendly tools such as data management and automation platforms to build a highly efficient, scalable, and customizable marketing and sales automation ecosystem. Segmentation strategies including data enrichment, content personalization and customization at scale. Email and campaign coordination as Single Point of Contact. Managing the Marketing Calendar of campaign activity. Leveraging AI and automation to shape and execute scalable solutions for ABX related use cases (ex. finding people in our target personas in a given account), lead generation use cases (ex. Executing personalization/customization at scale); Sales outreach use cases (ex. Look alike list building) and the like. Running experiments to optimize content, whitespace messaging, targeting and more. Leveraging intent data and driving lead nurturing and lead lifecycle programming leveraging AI and automation. Be a thought leader about applying AI and automation across other marketing teams including Growth Marketing, Product Marketing and creative. Working to help shape supports for SDR initiatives. Build and continuously approve agile processes, best practices, templates and checklists. Skills/Expertise 6+ years of experience in revenue operations, sales operations, or marketing operations, required. Deep knowledge of Marketo (Measure and Engage), 6Sense, and Salesforce required. Bachelors degree in business, marketing or related field. Account Based Marketing experience required. Passion for AI and automation and hands on experience with exploring GitHub for the latest open-source tools, integrations, and community-driven projects and their practical applications. (Clay, Nook, Airtable, N8N and similar.) A working knowledge of innovative promotional offerings, sales and marketing aligned plays as well as online and offline marketing campaigns is essential. Experience driving marketing operations / demand generation strategies in a B2B software company. Entrepreneurial spirit rooted in strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Experience working with private equity firms or in a private equity-backed company is a plus. Self-starter that takes initiative to do what is needed and can see the big picture/long term strategy. Ability to work effectively in a fast-paced, dynamic environment. Why you should join us: At Cyara you ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture thats results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you ll feel that on your first day - and youll get the chance to work for a global, growing company, and an all-inclusive team of innovators. InterestedKnow someone who might beApply online now. Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. Agencies: Thanks but we ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

Cyara is the world s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara s team, you ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Want to know what it s really like to join CyaraCheck out this link to meet some real Cyarans and read about their individual career journey with us: https: / / cyara.com / employee-profiles / Cyara s Values: At Cyara, our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Cyara s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. Lets talk about your role and responsibilities: Make our customers happy: Create great experiences for our customers when they need help. Build trust and strong relationships with customers. Managing support cases to enable fast resolution of inbound requests, while delivering quality work, meeting or exceeding our customers expectations. Contributing and maintaining both internal and customer-facing content in our Knowledge Center to drive knowledge sharing across the team and help our customers self-serve. Be a product expert: Learn Cyara products intimately and help customers (and other team members!) do the same. Maintaining up-to-date expertise and certifications in the Cyara suite of products and related technologies. Resolve issues: Investigate issues in the product and partner closely with engineering to fix issues. Using our ticket tracking system to work on customers requests; research, troubleshoot and identify solutions to product, software, network, and hardware issues. Documenting defects that are escalated to the Engineering team. Documenting production-impacting incidents. Represent the voice of the customer: Represent our customers needs to drive our product in a strong direction Managing internal and customer-facing communications in the event of outages or incidents, keeping all parties updated on progress. Improve how we operate: Whether its our tools, systems, or processes, well rely on you to help us scale our support. Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Customer Support team. Lets talk about your skills/expertise: BS in Computer Science or related field, or equivalent experience Minimum 4 years of experience supporting complex software products (VoIP, IVR, Genesys, Avaya, Cisco, Nortel PBXs) Strong knowledge of network fundamentals and protocols Expertise in SIP/H323 VoIP, WebRTC, and/or ISDN signaling systems Web debugging skills across multiple browsers using Developer Tools Scripting abilities (shell, Python, JavaScript) Understanding of web technologies and internet security standards Experience with call tracing using application logs, Wireshark, and carrier traces Knowledge of Windows Server 2016+ operating systems Web API experience, automation, and REST API troubleshooting Excellent analytical, troubleshooting, and communication skills Other skills you may have: Understanding of CTI Experience with AWS cloud services Familiarity with contact centers and agent software (Genesys Cloud, Cisco Finesse, NICE CXone, Amazon Connect) Experience with MS SQL Server 2016+ (running queries, using SQL Management Studio) Knowledge of QA methodologies Familiarity with Elasticsearch, Sumologic, Splunk, Grafana Experience with Zendesk, Salesforce, Jira. Knowledge of JQuery, HTML, CSS Why you should join us: At Cyara you ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture thats results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you ll feel that on your first day - and youll get the chance to work for a global, growing company, and an all-inclusive team of innovators. InterestedKnow someone who might beApply online now. Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. Agencies: Thanks but we ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

Cyara is the world s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara s team, you ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about usCheck out: www.cyara.com Want to know what it s really like to join CyaraCheck out this link to meet some real Cyarans and read about their individual career journey with us: https: / / cyara.com / employee-profiles / Cyara s Values: At Cyara, our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Cyara s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. As a VOIP Support Engineer/ Carrier Manager reporting to the Telecommunications Operations Manager, you will be at the forefront of Cyaras global telecommunications strategy, making high-stakes decisions that directly impact our operations, competitive standing, and customer relationships. This pivotal role demands deep industry knowledge, strategic thinking, and the ability to make critical judgments in real-time. Youll be instrumental in maintaining our competitive edge through innovative solutions, strategic vendor relationships, and direct customer engagements. Your expertise will be crucial in navigating complex telecommunications challenges, often under pressure, to ensure our services remain cutting-edge and reliable for our high-value clients. As a key customer-facing representative, youll leverage your technical acumen and interpersonal skills to influence and guide customers in their telecommunications strategies, aligning their needs with Cyaras solutions. Your ability to build trust, communicate complex concepts, and drive strategic decision-making will be essential in fostering long-term customer relationships and contributing to Cyaras market leadership. You will be responsible for: Making high-stakes decisions in real-time to resolve critical telecommunications issues Developing and maintaining strategic relationships with 100+ telecommunications vendors, including major global carriers, with decisions impacting multi-million-dollar contracts and service quality for Fortune 500 clients Leading time-sensitive troubleshooting efforts for high-priority enterprise clients Architecting bespoke telecommunications solutions in collaboration with Sales and Pre-sales teams to secure and retain top-tier clients Influencing customer decisions and strategies related to telecommunications solutions Serving as the telecommunications subject matter expert, collaborating closely with Infrastructure, DevOps, Engineering, and Product teams to drive platform improvements and feature development Continuously evaluating and implementing new technologies to maintain Cyara s competitive advantage Providing expert guidance on complex telecommunications architectures, including SBCs, troubleshooting critical issues in real-time, and collaborating with internal teams to develop cutting-edge solutions Ensuring compliance with evolving telecommunications regulations, particularly in the US and EU markets Collaborating with cross-functional teams to drive platform improvements based on telecommunications expertise Negotiating cost-effective solutions with carriers that directly impact profit margins Let s talk about your skills/expertise: Ability to make high-stakes decisions quickly and effectively in a complex, fast-paced environment Demonstrated ability to influence and guide customer decision-making processes Flexibility to work across multiple time zones, with a particular emphasis on aligning with US business hours Comprehensive mastery of telecommunications channels and Network Services, including Voice/PSTN, Mobile/SMS, WebRTC, MPLS, and AWS Exceptional problem-solving skills, particularly under pressure and with limited guidance Ability to work effectively with ambiguity, adapting to changing priorities and unclear situations Expertise in live troubleshooting of critical issues within a complex platform environment Comprehensive mastery of telecommunications channels, Network Services, and SBCs Strong leadership and communication skills to influence cross-functional teams and drive technological innovation Deep understanding of telecommunications regulatory frameworks in key global markets Proven track record in strategic vendor management and negotiation Strong business acumen to align telecommunications strategies with overall company objectives Ability to quickly learn and operate Cyara s complex CX Assurance platform Education Experience: 5+ years of extensive experience in Telecommunications or Contact Centre domains, with a focus on high-value enterprise solutions Demonstrated experience in managing relationships with major telecommunications carriers Proven track record of implementing innovative telecommunications solutions in a global enterprise environment Experience in collaborating with sales teams to secure high-value contracts Background in navigating complex regulatory environments in the telecommunications industry This role offers a unique opportunity to shape the future of Cyara s telecommunications infrastructure through high-impact decision-making and strategic thinking, directly contributing to our global expansion strategy and competitive advantage. Why you should join us: At Cyara you ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture thats results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you ll feel that on your first day - and youll get the chance to work for a global, growing company, and an all-inclusive team of innovators. InterestedKnow someone who might beApply online now. Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. Agencies: Thanks but we ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

Cyara is the world s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara s team, you ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about usCheck out: www.cyara.com Want to know what it s really like to join CyaraCheck out this link to meet some real Cyarans and read about their individual career journey with us: https: / / cyara.com / employee-profiles / Cyara s Values: At Cyara, our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Cyara s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. As a Database Engineer at Cyara, you will play a crucial role in extracting and organizing customer usage and value data , making it accessible and digestible for our Sales and Value Engineering teams . You will be responsible for optimizing database performance, ensuring data availability, and supporting critical business functions with accurate and structured data insights. Key Responsibilities Work with MS SQL and supporting technologies to manage, optimize, and extract valuable customer data. Troubleshoot complex distributed environments and database-related issues. Design, develop, and maintain database structures to ensure efficient data extraction and reporting. Optimize SQL performance, conduct system tuning, and implement best practices. Monitor and manage data technology platforms for uptime and efficiency. Experience Qualifications Minimum 4 years of experience in Information Services/Technology . Minimum 2 years of experience as a Database Administrator with Microsoft SQL . Strong SQL performance tuning and optimization skills. Experience in database design, development, and data extraction. Hands-on experience with scripting languages like PowerShell and Terraform . Experience with Data Technology Platform Monitoring . MS SQL Certifications . Prior involvement in project teams handling data-driven initiatives. Why you should join us: At Cyara you ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture thats results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you ll feel that on your first day - and youll get the chance to work for a global, growing company, and an all-inclusive team of innovators. InterestedKnow someone who might beApply online now. Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. Agencies: Thanks but we ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

Cyara is the world s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara s team, you ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about usCheck out: www.cyara.com Want to know what it s really like to join CyaraCheck out this link to meet some real Cyarans and read about their individual career journey with us: https: / / cyara.com / employee-profiles / Cyara s Values: At Cyara, our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Cyara s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. As the Sr. Manager of the Customer Data Analytics team at Cyara, you will play a crucial role in ensuring that our customer facing teams have access to data, information, and meaningful insights into customer usage and value. You will lead a team of Database Engineers and Data Analysts responsible for guiding data analysis projects and supporting the Sales, Customer Success, and Value Engineering teams. Key Responsibilities Team Leadership and Development Lead and coordinate the team of data engineers and analysts to provide both project delivery and real-time operational support for the Cyara Go-To-Market functions, focused on customer product-usage data. Hire, train, and develop team members to ensure high performance and fit for Cyara culture. Develop project plans and timelines to manage the work of the team and manage projects to mitigate risks and ensure timely delivery. Data Engineering and Analytics Delivery Provide technical design, guidance, and delivery oversight related to creating and maintaining database systems and structures to support the data extraction, integration, reporting, and analysis needed. Provide technical design, guidance, and delivery oversight related to data integration between product data sources (e.g. Snowflake), BI tools, and CRM databases Ensure systems stay reliable, stable, and efficient, troubleshooting and directing troubleshooting efforts where needed, within and across data and integrated systems. Collaborate with internal stakeholders across Sales, Customer Success, Value Engineering, and RD to define product metrics and analytics appropriate to drive data-driven decision making Support business decision making by providing guidance and meaningful trends-related insights both at a per-customer level and across the portfolio of customers Represent the Data Analytics team in meetings and presentations Experience Qualifications Minimum 12 years of experience in Information Services/Technology . Minimum 12 years of experience as a Database Administrator with Microsoft SQL . Minimum of 4 years of experience leading data engineering or analytics teams Solid understanding of business processes and commercial impacts and value models Strong analytical, critical thinking, and problem-solving skills Proven ability to simplify complex information and present complex information and findings in an understandable and concise manner Strong technical skills Strong SQL performance tuning and optimization skills. Experience in database design, development, and data extraction. Hands-on experience with scripting languages like PowerShell and Terraform . Experience with Data Technology Platform Monitoring . Why you should join us: At Cyara you ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture thats results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you ll feel that on your first day - and youll get the chance to work for a global, growing company, and an all-inclusive team of innovators. InterestedKnow someone who might beApply online now. Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. Agencies: Thanks but we ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

Cyara is the world s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara s team, you ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about usCheck out: www.cyara.com Want to know what it s really like to join CyaraCheck out this link to meet some real Cyarans and read about their individual career journey with us: https: / / cyara.com / employee-profiles / Cyara s Values: At Cyara, our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Cyara s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. We are looking for a Data Analyst to support our Sales and Value Engineering teams by extracting, analyzing, and interpreting data related to customer usage, value realization, and engagement trends. This role will translate complex datasets into clear, actionable insights, enabling sales and value engineers to better understand customer behaviour, identify opportunities, and optimize strategies for growth. The ideal candidate is highly analytical, detail-oriented, and comfortable working with large datasets, visualization tools, and cross-functional teams to deliver impactful business intelligence. Key Responsibilities Extract, clean, and analyze customer usage and engagement data to provide meaningful insights to sales and value engineering teams. Develop dashboards, reports, and data visualizations to track customer value trends and key performance indicators (KPIs). Collaborate with sales, customer success, and value engineers to identify patterns that drive customer adoption and revenue growth. Support predictive modeling and data-driven forecasting to optimize customer engagement strategies. Present findings in a clear and digestible manner, making data accessible for non-technical stakeholders. Assist in identifyingdata gaps and inconsistencies, working to improve data collection processes. Work closely with data engineering and business intelligence teams to ensure the accuracy and reliability of data sources. Provide recommendations for data-driven decision-making, helping sales teams tailor their approach to customer needs. Experience Qualifications 4+ years of experience in data analysis, business intelligence, or a related field. Experience in a SaaS organization with a strong understanding of subscription-based business models and customer lifecycle metrics. Strong proficiency in SQL for querying and data extraction, manipulation, and analysis . Experience with data visualization tools (e.g., Tableau, Power BI, Looker). Familiarity with Python, R, or other statistical programming languages is a plus. Understanding of CRM systems (Salesforce preferred) and customer analytics. Excellent problem-solving skills with the ability to translate data into actionable insights. Strong communication and storytelling skills, with experience presenting to non-technical stakeholders. Why you should join us: At Cyara you ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture thats results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you ll feel that on your first day - and youll get the chance to work for a global, growing company, and an all-inclusive team of innovators. InterestedKnow someone who might beApply online now. Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. Agencies: Thanks but we ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid