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Cyara
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Lead Professional Services

Lead Professional Services

Cyara

8 - 13 years

25 - 35 Lacs

Hyderabad

Posted:2 weeks ago| Platform:

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Skills Required

Computer science Assurance Talent acquisition Project management Consulting professional services Continuous improvement Information technology Software implementation Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Professional Services Consultant will be responsible for guiding clients through the successful implementation and adoption of our platform. This role requires a combination of technical expertise, project management skills, and a strong customer-centric approach. The ideal candidate will work closely with clients to understand their business needs, configure and customize our software to meet those needs, and ensure a smooth transition to our platform.

Lets talk about your role and responsibilities:

Lead a team of implementation consultants and project managers that ensures projects are delivered with high quality and on-time on budget
Lead the implementation of SaaS solutions for clients, including requirements gathering, system configuration, customization, and deployment.
Manage ad mentor a team of professional services personnel that ensures projects are delivered with high customer satisfaction
Work closely with clients to understand their business processes and objectives. Provide expert advice on how our software can address their specific needs and challenges.
Manage timelines and deliverables to ensure successful implementation within the agreed-upon scope, time, and budget.
Collaborate with the product and engineering teams to provide feedback on product features, enhancements, and potential issues based on client interactions.
Develop and maintain strong relationships with clients, acting as a trusted advisor and point of contact throughout the project lifecycle.
Assist in the creation of project documentation, including functional specifications, user guides, and training materials.
Troubleshoot and resolve any issues that arise during the implementation process. Work closely with the support team to ensure prompt resolution of client concerns.
Identify opportunities for upselling or cross-selling additional services and products that could benefit the client s business.
Participate in post-implementation reviews to assess project success, gather client feedback, and identify areas for improvement.

Lets talk about your skills/expertise:

Bachelor s degree in Computer Science, Information Technology, Business, or a related field.
8+ years of experience in a professional services, consulting, or implementation role.
Strong technical skills, with experience in system configuration, software customization, and integration.
Project management experience, with the ability to manage multiple projects simultaneously and deliver results on time preferred.
Excellent communication and interpersonal skills, with the ability to explain complex concepts to both technical and non-technical audiences.
Experience with SaaS platforms, cloud technologies, and software implementation best practices.
Self-starter with high level of initiative and the ability to work independently and as part of a collaborative team in a fast-paced environment.
Strong problem-solving skills and a customer-centric mindset.
Willingness and ability to travel to client sites, as needed.

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Lead Professional Services