Senior Software Engineer(Python + API + ML)

Job Description

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/ Cyara’s Values: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Cyara’s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. Roles & Responsibilities Position: We are currently hiring for a Back-End Developer to design, build and maintaina backend API that will that provides various functionality to end-users. The backend is built on Cockroach DB and Python Flask. The successful candidate will be responsible for designing and developing new API endpoints based on the input coming from different teams and projects. In addition, you will also work on integration, maintaining and training AI/ML modelsfocused on audio quality and telephony environment. Technical Requirements: Strong command of Python (preferably 3.x) with experience in writing clean, modular, and maintainable code. Familiarity with Python libraries commonly used in Flask projects (e.g., requests and other relevant to your stack). Proficiency with SQL Alchemy Experience designing and managing database schemas and relationships (e.g., one-to-many, many-to-many) and performing migrations using Alembic Strong understanding of relational databases (e.g., MySQL) and ability to write efficient SQL queries. Experience with Redis for caching, session management, or real-time data processing. Experience with machine learning workflows, including model training, evaluation, and deployment. Knowledge of database optimization, indexing, and transaction management. Understanding Flask concepts like routing and request handling. Solid grasp of HTTP protocols, RESTful API development, and web application architecture. Experience with API testing tools (e.g., Postman, curl) and debugging. Familiarity with version control using Git (GitHub). Familiarity with deployment tools and platforms (e.g., Docker, AWS). Knowledge of testing frameworks like pytestand unittestfor unit and integration testing. Experience required for this role: 5+ years of experience in backend development 3+ years of experience with Python Strong problem-solving skills and the ability to work collaboratively in a team environment Hands-on machine learning experience, with a focus on NLP and deep learning. Ability to work with AI/ML models and run them in a Docker environment. Understandingaudio quality parameters and audio measurements techniques Strong knowledge of databases, including performancetuning and optimization. Proficient with version control systems, particularly Git (GitHub). Solid understanding of docker Experience working in Unix/Linux environments. Excellent communication skills, both written and verbal in English Why you should join us: At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. Interested? Know someone who might be? Apply online now. Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid