Cityfurnish

Job Overview We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Convert Leads to new orders. Contact potential customers to showcase company products or services Follow-up on Interested Leads Negotiate prices and terms with customers Get the documentations done for the converted leads Work with other team members to ensure customer satisfaction Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. In case you wish to apply, send your resume at hr@cityfurnish.com or whatsapp on 8826260848

We are looking for a finance executive who will be responsible for handling the financial and accounting functions of the organization. This includes managing bookkeeping, monitoring budgets, assisting with compliance, and supporting audits. The role requires accuracy, analytical thinking, and a strong understanding of financial principles. Role & responsibilities Track office and branch expenses and process expenses on a timely manner. Keep track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc. Complete payments and control expenses by receiving, processing, verifying, and reconciling invoices. Post expense/payment vouchers Prepare disbursthe ement/payment file. Daily CMS/NEFT/RTGS payments Vendor GL reconciliations Bank Reconciliation-Main & Other A/c (Monthly) Maintain vendor Agreement master file Prepare monthly recurring expense tracker Prepare monthly provision for expense. Reconcile accounts payable transactions, prepare analysis of accounts. Ensure Control Mechanism such as matching of invoices to Purchase orders. Ensure payment as per the defined Delegation of Authority (DOA). Match invoices with GST returns & related compliance. Prepare AP related MIS, month end schedules and provisions. Handle department related queries from time to time. Managing of GST, RCM and TDS related compliance. Audit Coordination. Timely deposition of TDS & GST. Fixed asset capitalization and accounting. Managing related internal controls. What are we looking? Knowledge of accounts payable, sound knowledge of general accounting procedures Proficient in excel and MS office tools. Experience with Tally/Zoho books/Odoo, Minimum 1 year of experience in an accounts payable or finance role. In case you wish to apply, send your CV at surabhi.kumar@cityfurnish.com or call/whatsapp on 8826260848.

Job Overview We are seeking a meticulous and detail-oriented Deputy Manager-Inventory Audit to oversee and execute physical inventory counts, reconcile variances, and ensure accurate inventory records. The ideal candidate will liaise with external auditors, internal teams, and warehouses to support inventory accuracy and compliance. Key Responsibilities Inventory Audit & Verification Conduct physical counts of inventory across all warehouses. Cross-verify physical inventory against system records (ERP/Inventory Management System). Identify and reconcile discrepancies between physical stock and system reports. Audit Coordination Liaise with internal and external auditors to facilitate smooth inventory audits. Prepare and provide required reports, data, and documentation for audits. Support the audit process by coordinating with operations, finance, and warehouse teams. Documentation & Reporting Maintain accurate and up-to-date records of inventory counts, discrepancies, and corrective actions. Generate reports on stock variances, slow-moving items, and non-conformities. Assist in preparing month-end and year-end inventory reports for financial closure. Process Improvement Suggest and implement process improvements to strengthen inventory accuracy and control. Assist in developing and maintaining inventory SOPs and guidelines. Compliance & Controls Ensure adherence to company policies, audit standards, and regulatory requirements in inventory management. Support periodic cycle counts and surprise checks as per the audit calendar. Key Skills & Competencies Strong understanding of inventory management principles and audit processes. Proficiency in Excel. Excellent attention to detail and problem-solving skills. Ability to work independently, manage timelines, and deliver accurate results under pressure. Qualifications Bachelors degree in Commerce. 2-4 years of experience in inventory management, stock audit, or internal audit roles (experience with physical inventory counts preferred). Knowledge of accounting and audit principles is an advantage. Experience manufacturing or warehouse operations is a plus. Work Environment & Travel Willingness to travel to various warehouse locations as required. In case you wish to apply to this position, please email your resume to surabhi.kumar@cityfurnish.com and jata.tiwari@cityfurnish.com or contact on 7303801950

Job Overview We are looking for a competitive Channel Sales Executive for our Inside Sales team, to help us build up our business activities. Your primary responsibilities will include discovering and pursuing new sales prospects, negotiating deals, and maintaining customer satisfaction. Ultimately, you'll help us meet and surpass business expectations and contribute to our company's rapid and sustainable growth. Responsibilities 1. Identify and on-board new channel partners within assigned territory. 2. Conduct meetings with brokers on day to day basis. 3. Actively seek out new channel partners through cold calling and conducting virtual meetings. 4. Prepare and deliver appropriate presentations on products and services. 5. Gather feedback from customers or prospects and share it with the internal teams. 6. Achieve monthly targets via the partners. Requirements 0-1 year of experience as an Inside Sales executive Excellent interpersonal and negotiation skills Hands-on experience with CRM software is a plus. Candidates with experience in real estate industry will be given preference. Should be comfortable in English Language (Spoken and Written) In case you wish to apply for send your resume at hr@cityfurnish.com or whatsapp on 8826260848

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strategies to optimize team efficiency and productivity, including resource allocation, workflow management, and process improvements. Foster a positive and collaborative team culture focused on delivering exceptional customer service and support. Handle escalated customer inquiries and issues, demonstrating effective problem-solving skills and a commitment to resolving customer concerns in a timely and satisfactory manner. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with cross-functional teams, including training, quality assurance, and product development, to address customer needs and improve the overall customer experience. Stay informed about industry trends, best practices, and emerging technologies in customer support to continuously enhance team performance and capabilities. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field preferred. Proven experience in a customer support or related role, with at least 2 years of experience in a supervisory or leadership position. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members. Proficiency in Microsoft Office Suite and customer support software platforms. Flexibility to work in a fast-paced and dynamic environment, with a strong commitment to delivering high-quality service to customers. In case you wish to apply to this position, please email your resume to surabhi.kumar@cityfurnish.com and ankush.kumar@cityfurnish.com and contact on 7303801950

We are looking for a Team Leader- Collections to oversee a team responsible for recovering outstanding payments, achieving monthly targets, ensuring regulatory compliance, and maintaining strong customer relations. This role blends leadership, strategy, and hands-on recovery operations. Key Responsibilities Target Achievement & Strategy Drive collections to meet/exceed monthly recovery goals; analyse performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions Develop effective collection strategies for different account segments. 2. Team Leadership & Coaching Lead and mentor collection agents; conduct 1:1s, team meetings, performance reviews and training sessions. Monitor attrition and shrinkage; implement retention and contingency plans. 3. Customer Accounts & Recovery Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements 4. Reporting & Analytics Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction. Deliver regular operational reports, root cause analyses, and improvement plans. 4. Compliance, Audit & Documentation Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards. 5. Process & Operational Excellence Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs. Share knowledge and best practices with cross-functional teams. Required Skills & Competencies Functional 3-4- years in collections; minimum 1-2 years in leadership. Strong negotiation, communication, and conflict-resolution abilities . DRA Certified. Resilience under pressure; manages ambiguity in complex/dynamic environments. Qualifications Bachelors degree in business, finance, or related field preferred; equivalent experience may qualify . Key Performance Metrics Monthly & cumulative collections vs targets. Reduction in delinquency aging (30+/60+/90+ bucket improvements). Team attrition and shrinkage control. Compliance and call-quality audit scores. Customer satisfaction and dispute resolution rates. In case you wish to apply, please share your resume to surabhi.kumar@cityfurnish.com or connect on 7303801950

J ob Overview We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Convert Leads to new orders. Contact potential customers to showcase company products or services Follow-up on Interested Leads Negotiate prices and terms with customers Get the documentations done for the converted leads Work with other team members to ensure customer satisfaction Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. In case you wish to apply, share your resume at hr@cityfurnish.com or whatsapp on 8826260848

Job description We are looking for a self-driven and competent Executive-Collections/ Sr. Executive-Collections to facilitate our collection process and trace and contact B2C clients for collection of outstanding payments. To be successful in this role, you must possess knowledge of the B2C collections process and should be able to strike a balance between maintaining trustful relationships and ensuring timely payments. Role & responsibilities Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments Negotiating suitable payment plans. Take actions to encourage timely debt payments Resolve billing and customer credit issues Update account status records and collection efforts Report on collection activity and accounts receivable status Assist in improving collection strategies to drive continuous improvement in the collections process. Research and resolve payment discrepancies. Verify clients and customers who appear to be potential defaulters. Aggressively work on hard recovery of bad debts, insolvent clients, defaulters and fraud cases. Find/trace and contact clients to ask about their overdue payments Manage field executive for recovery. Preferred candidate profile 1. Minimum 2.5 years of experience in a B2C collections/ recovery role. 2. Strong verbal and communication skills. 3. Ability to work in a deadline driven and target-based role. 4. Ability to speak persuasively and listen critically 5. Knowledge of MS-Office is a must. 6. DRA will be advantage

Cityfurnish is looking for a Warehouse Supervisor to oversee warehouse operations, set daily dispatch schedule, track inbound and outbound inventory and collaborate with different departments to maintain operational excellence. Role & responsibilities 1. Manage the inflow and outflow of stock. 2. Instruct, supervise and inspect the work of subordinates. 3. Carry out physical stock checks for stock accuracy 4. Supervise the unloading of vehicles, checking and movement to locations. 5. Make the GRN and quality check report as per the desired format 6. Coordinate with the finance team to prepare data and documents for compliance. 7. Prepare route planning for delivery and pickups 8. Monitor timely order processing, dispatches and collection entries in the system. 9. Ensure MIS reports are prepared and sent to respective in-charges. What are we looking for? 1. Minimum experience of 1 year+ in a warehouse operations role. 2. Ability to effectively prioritize and delegate work. 3. Strong leadership and management skills 4. Strong knowledge of MS- office and proficiency with MS- Excel. What do we offer? 1. A chance to work in one of the fast growing start-ups with great on the job learning 2. A collaborative work environment- One team, shared mission! We welcome feedback and understand the value of working together. 3. Performance based recognition and rewards. 4. Encouragement to be innovative and challenge status quo

We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Convert Leads to new orders. Contact potential customers to showcase company products or services Follow-up on Interested Leads Negotiate prices and terms with customers Get the documentations done for the converted leads Work with other team members to ensure customer satisfaction Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. In case you wish to apply, please share your resume at hr@cityfurnish.com or whatsapp on 8826260848

Job Overview We are looking for a Accounts Receivable Manager to oversee a team responsible for recovering outstanding payments, achieving monthly targets, ensuring regulatory compliance, and maintaining strong customer relations. This role blends leadership, strategy, and hands-on recovery operations. Key Responsibilities Target Achievement & Strategy Drive B2B and B2C collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions Develop effective collection strategies for different account segments. 2. Team Leadership & Coaching Lead and mentor collection agents; conduct 1:1s, team meetings, performance reviews and training sessions. Monitor attrition and shrinkage; implement retention and contingency plans. 3. Customer Accounts & Recovery Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements 4. Reporting & Analytics Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction. Deliver regular operational reports, root cause analyses, and improvement plans. 4. Compliance, Audit & Documentation Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards. 5. Process & Operational Excellence Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs. Share knowledge and best practices with cross-functional teams. Required Skills & Competencies Functional 3-5- years in an AR role, minimum 1-2 years in leadership. Strong negotiation, communication, and conflict-resolution abilities . DRA Certified. Resilience under pressure; manages ambiguity in complex/dynamic environments. Qualifications Bachelors degree in business, finance, or related field preferred; equivalent experience may qualify . Key Performance Metrics Monthly & cumulative collections vs targets. Reduction in delinquency aging Team attrition and shrinkage control. Compliance and call-quality audit scores. Customer satisfaction and dispute resolution rates. In case you wish to apply, please share your resume to surabhi.kumar@cityfurnish.com and jata.tiwari@cityfurnish.com or connect on 7303801950

We are seeking a dynamic and process-driven Inventory Deputy Manager to oversee inventory utilization and optimize refurb cycles for furniture, appliances, and sofas. The role involves supervising inventory supervisors, ensuring FIFO adherence for outward movement, managing refurbishment quality and timelines, claiming warranties from OEMs, and driving continuous improvements in inventory systems and processes. The Deputy Manager will also be responsible for scrap sales and maximizing recovery while minimizing shrinkage and damage. - Key Responsibilities Inventory Utilization & Accuracy Ensure optimal utilization of inventory stock through proper allocation and movement. Monitor and enforce FIFO (First In, First Out) process for all outward movement. Regularly track slow-moving and idle stock and recommend actions. Refurbishment Cycle Improvement Drive efficiency in the refurbishment cycle for furniture, appliances, and sofas. Work with vendors, technicians, and internal teams to reduce refurb TAT (turnaround time). Ensure refurb quality standards and readiness for customer delivery. Warranty & Claims Management Manage warranty claims with OEMs/vendors for faulty products. Maintain proper documentation and follow-up for claim settlements. Damage & Scrap Handling Oversee damage tracking and RCA for inventory losses. Manage scrap sale process ensuring maximum recovery and compliance. Process Improvement & Reporting Continuously review and improve existing systems and SOPs in inventory/refurb ops. Develop dashboards/reports on utilization, refurb TAT, warranty claims, and scrap sales. Team Coordination & Supervision Supervise Inventory Supervisors and ensure adherence to operational processes. Coordinate closely with warehouse, procurement, refurb, and operations teams. Required Skills and Qualification 2-5 years of experience in inventory, warehouse, or refurb management. Strong knowledge of inventory management systems (ERP/WMS/Excel/Google Sheets). Experience in furniture/appliances/sofa refurbishment cycles. Strong analytical, RCA, and pr.ocess-improvement skills. Good communication, vendor management, and team leadership skills. Ability to work in a fast-paced, high-volume warehouse environment Preferred Skills Experience in rental, logistics, or consumer durables sector. Knowledge of barcode/RFID systems and automation tools. Hands-on experience in managing warranty claims and refurb vendors. Exposure to lean inventory practices and process excellence initiatives. In case you wish to apply for this role, please email your resume to surabhi.kumar@cityfurnish.com and akash.goel@cityfurnish.com or contact on 7303801950

We are looking out for a Customer Support Team Leader to play a vital role in driving customer satisfaction, guiding support operations, and aligning team performance with organizational goals. This position ensures efficient handling of customer inquiries, fosters team growth, and bridges communication across departments. Youll monitor performance, resolve escalations, and drive improvements to exceed both customer expectations and business goals. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strategies to optimize team efficiency and productivity, including resource allocation, workflow management, and process improvements. Foster a positive and collaborative team culture focused on delivering exceptional customer service and support. Handle escalated customer inquiries and issues, demonstrating effective problem-solving skills and a commitment to resolving customer concerns in a timely and satisfactory manner. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with cross-functional teams, including training, quality assurance, and product development, to address customer needs and improve the overall customer experience. Stay informed about industry trends, best practices, and emerging technologies in customer support to continuously enhance team performance and capabilities. Qualifications: Bachelor's degree in any field. Proven experience in a customer support or related role, with at least 2 years of experience in a supervisory or leadership position. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members. Proficiency in Microsoft Office Suite and customer support software platforms. Flexibility to work in a fast-paced and dynamic environment, with a strong commitment to delivering high-quality service to customers. In case you wish to apply to this role, please email your resume to surabhi.kumar@cityfurnish.com and ankush.kumar@cityfurnish.com or call on 7303801950