1644 Zendesk Jobs - Page 35

Duties/Responsibilities: Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned. Required Skills/Abilities: Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Strong problem-solving skills to address and resolve customer issues efficiently. Proven track record of reliability. Willingness to work in 24 * 7 work environment. Willingness to work on weekends with scheduled week offs as per business requirement.

Job Description We are hiring a Help Desk Associate IWMS Implementation to join our dynamic workplace technology team. You’ll be part of a growing team delivering Integrated Workplace Management System (IWMS) solutions to enterprise clients across geographies. Key Responsibilities Provide L1 support for IWMS users across channels (calls, emails, ticketing tools). Troubleshoot basic system issues and escalate unresolved problems. Support onboarding/offboarding tasks, system configuration, and data updates. Track, manage, and report user issues with accurate documentation. Work closely with implementation and product teams to assist during go-lives. Monitor system tasks and generate basic reports as needed. Preferred Skills (Good to Have) Excellent communication and interpersonal skills. Good documentation and time management skills. Ability to work in night and rotational shifts (mandatory). Prior exposure to IWMS platforms such as Archibus, Planon, or TRIRIGA. Familiarity with tools like Jira, Zendesk, ServiceNow, etc. Understanding of ITIL practices and service desk workflows.

About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Roles and Responsibilities: Certifications : ACP-620/ACP-420/ACP-610/ACP-600/ACP-300/ACP-400/ACP-500 – Candidates with any two certifications preferred. We are looking for an Atlassian Administrator to join the Development operations team! As a member of the Development operations team, you will play a critical role in managing and developing the Atlassian ecosystem. You will collaborate with a wide range of business stakeholders to create solutions within the Atlassian toolset and be the strategic end-to-end owner of all Atlassian services. Atlassian applications that we use includes Jira DC, Jira Cloud, Confluence and Jira Service management. Skills: Candidates with experience in migrating Jira and Confluence from Server/DC to cloud are preferred. Administration of Atlassian Jira Data Centre [including Jira Service Management(JSM)] and Atlassian Confluence. Experience in creating Jira projects, Issue type, Issue type schemes, screens, screen schemes, Issue type screen schemes, workflows, issue type workflow schemes, field configuration schemes, permission schemes, Notification schemes, Priorities, adding users to roles. Customisation of Issue security Schemes for different projects for different levels. Custom fields creation and adding the context to the projects for reflecting the fields for respective issue types or screens. How you will add new context to new custom fields or existing custom fields. Perform the duties of JIRA maintenance, administration, upgrades, migrations and enhancements. Support the development, production, and disaster recovery environments. Provide day to day admin support including performance tuning, verifying backups, and re-indexing applications. Ability to meet with business leads to gather requirements and deploy new projects on Jira and JSM. Perform periodic data refreshes against the development environments. Support and troubleshoot integrations between Jira and development tools such as Git, BitBucket, Salesforce, Freshdesk, Bamboo and Gitlab etc. Ensure Atlassian platforms are highly secure by implementing best-practice hardening standards. Design custom JIRA workflow(Advanced workflows) for different issue types to assist in automation of build and continuous integration workflow. Manage the changes to workflows and fields, JQL scripting and reporting. Implement Atlassian tooling to support portfolio management (Roadmaps) Investigate, diagnose, & remediate Jira & Confluence performance & stability issues. Develop metrics, dashboards, and advanced filters in Jira to provide end users and business leadership with meaningful operational / performance metrics and status reports. Strong understanding for Atlassian products, plug-ins, and roadmap features for future enhancements to support business objectives. Strong Atlassian cloud configuration experience, including workflows, fields, screens, permissions, and notifications. Knowledge of Jira REST API or other REST based web services. Knowledge of third-party customisation add-ons (JEMH, Time to SLA, ScriptRunner, Automation for JIRA, JMWE, Portfolio for Jira(Advanced Road maps), Custom Charts for Jira, SAML, Test rail for Jira Test management, Gantt chart, pivot reports, Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytical purposes. Experience in working with indexable datastores. Experience in working with CI/CD tools (e.g., Jenkins) Understanding in Linux server command line trouble shooting utilities Experience in working with relational databases (MySQL). Strong understanding of Software development methodologies (e.g., SAFe, Agile, Scrum) from an I.T perspective and a business perspective. Migration and Upgradation experience. Should be able to explain the steps and work in the migration and Upgradation process. External integrations like SAML, Service Desk, Service Now, Confluence, Opsgenie, Jenkins, GitHub, Slack, Zendesk, Trello, Jenkins. Email integration with Jira, Confluence etc. Knowledge of Webhooks and API’s Qualifications & Experience: Bachelor's degree in computer science, information technology, or related field (Equivalent work experience will be accepted in place of the education requirement) 5+ years of experience with deep hands-on expertise with Atlassian product suite (Jira Data centre (on-prem) and Cloud, Confluence Data centre (on-prem) and Cloud, Service Management, and supporting 3rd party add-ons (Tempo, Script Runner, Service Rocket, Zephyr, etc.) Candidates with experience in migrating Jira and Confluence from Server/DC to cloud are preferred. Candidates with working knowledge of hosting and managing Jira/Confluence DC on MS Azure are preferred. Experience with configuring and supporting integration using development tools on Jira Demonstrate good interpersonal skills and communication, both written and spoken. Atlassian Jira & Confluence certifications a plus. Conceptual and practical understanding of SDLC, ITIL and Agile Frameworks is also a plus. Working knowledge of ITSM/ITIL methodologies (ITIL v4 desirable), Scrum master or similar experience with knowledge of SAFe. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

We are looking for a Customer Support Executive who will be the first point of contact for our customers. You will be responsible for resolving queries, ensuring customer satisfaction, and providing a seamless support experience through various communication channels. Responsibilities Respond to customer queries via chat, email, and calls in a timely and professional manner. Identify customer needs and assist them with accurate information. Escalate complex issues to the relevant team and follow up for timely resolution. Maintain records of customer interactions and transactions. Meet individual and team KPIs (e. g., response time, resolution rate). Stay updated with product knowledge to provide accurate solutions. Requirements Bachelor's degree in any discipline. Excellent verbal and written communication skills in English. Excellent computer and typing skills. Positive attitude, patience, and a customer-centric approach. Willingness to work in rotational shifts, including weekends if required. Preferred (Not Mandatory) Internship or any prior experience in a customer-facing role. Knowledge of CRM tools like Freshdesk, Zendesk, etc. This job was posted by Niranjana Bala from KoinBX.

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you! What You’ll Do Respond to customer inquiries via email, chat, and phone. Provide fast and effective solutions to resolve customer issues. Maintain detailed records of customer interactions in our CRM system. Collaborate with internal teams to ensure a seamless customer experience. Identify opportunities to improve processes and enhance customer satisfaction. What We’re Looking For Proven experience in customer service or a similar role. Strong verbal and written communication skills. Ability to multitask and stay organized in a fast-paced environment. Empathy and problem-solving skills to handle customer concerns effectively. Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus. What We Offer Competitive salary and performance bonuses. Opportunities for career growth and skill development. A supportive and collaborative team environment. Flexible working hours (remote options available).

Job Description The Payroll Analyst – APAC is responsible for end-to-end payroll processing and compliance across multiple countries in the Asia-Pacific region, specifically the Philippines, Singapore, Japan, and India. This role ensures accurate and timely payroll execution, statutory compliance, and payroll-related reporting, while supporting global payroll initiatives and continuous process improvements. The ideal candidate will have hands-on experience with payroll systems such as Workday , CloudPay , and ADP , and be well-versed in country-specific regulations and best practices. Key Responsibilities Payroll Processing & Compliance Process and validate monthly, bi-weekly, or semi-monthly payrolls for employees in the Philippines, Singapore, Japan, and India. Ensure payroll calculations comply with local labor laws, tax regulations, and company policies. Maintain accurate payroll records and audit trails. Reconcile payroll data and resolve discrepancies in a timely manner. Coordinate with local vendors, finance, and HR teams for payroll inputs and approvals. Statutory Compliance & Reporting Ensure compliance with tax, social security, and labor laws in all supported countries. Prepare and submit statutory filings, such as income tax returns, social insurance contributions, and annual reports, in partnership with local providers. Support internal and external audits by providing payroll data and documentation. Keep abreast of legislative updates in payroll and employment regulations across supported countries. Process Improvement & Stakeholder Support Identify opportunities for process automation, standardization, and efficiency. Develop and maintain payroll process documentation and SOPs. Provide payroll-related support and issue resolution for employees and internal stakeholders. Partner with HR, Finance, and Legal teams to ensure aligned processes and policy compliance. Key Qualifications Bachelor's degree in Accounting, Finance, Human Resources, or related field. 5+ years of experience in multi-country payroll processing, ideally covering APAC. Strong knowledge of local payroll legislation in the Philippines, Singapore, Japan, and India. Proficiency in Workday (HRIS), CloudPay, and ADP payroll systems. Experience working with third-party payroll vendors and managing SLAs. Strong analytical, problem-solving, and organizational skills. Excellent communication and stakeholder management skills. High level of integrity and confidentiality in handling sensitive data. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About the Company: Greytip Software is India’s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide. greytHR - India’s 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 20,000+ businesses, we touch the lives of 20,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee Onboarding & Offboarding and much more. Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in Dubai. About the Role: We are looking for passionate, professional and customer focused individuals who will be responsible for Onboarding New Customers, understanding their requirements and implementing greytHR application for ensuring successful project completion with expected results for our clients. Responsibilities: Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation, customer support. Proactively build strong customer relationships to understand client requirements, and Solutionize either through configurations or workarounds to address client specific requirements. Implementing the application in a time bound and professional manner. Address customer requirements, port client data, provide user training and support, thus enabling the customer to utilize the application for their day to day use and deriving maximum value from the application. Actively contribute to continuous improvement in the areas of the Implementation process, Product Enhancement and World Class customer experience. Qualifications: Must be a graduate in any discipline. Must not have a gap of more than 3 years. At least 6 months corporate exposure in any domain with customer interaction. Knowledge of Indian Payroll statutory compliances will be a big advantage. Experience in client engagement and query resolving through effective telephone and email communication. Customer Focused approach with the ability to partner with clients and help them achieve their goals. Required Skills: Excellent verbal and written English communication skills. Proficiency in Hindi / Telugu / Tamil / Malayalam will be an added advantage. Proficiency in MS Excel Office Suite. Strong eagerness towards learning. Flexible with working hours as per project needs. Preferred Skills: Microsoft Excel. MS Access & SQL (Optional). Customer support tools, such as Zendesk, Freshdesk etc will be a value add. Pay range and compensation package: Compensation as per Market Standards. Equal Opportunity Statement: Greytip Software is committed to diversity and inclusivity in the workplace. ```

Onboarding & Support Specialist Care Team Looking for a trailblazing Concierge Extraordinaire to join our team!! We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion If you have exceptional communication skills with a flair for understanding diverse client needs?especially from the USA, UK, and Canada?and are ready to make an impact, wed love to hear from you! Responsibilities: Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours, Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence Ensure students are excited to join and remain in the program, Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service, Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback, Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns, Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials, Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities, Qualifications: International Client Experience: Minimum of 2 yearsexperience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles, Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving, Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process, Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations, Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada, Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions, Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved, Technologically Savvy: Comfortable with modern technology and support tools (e-g , Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues, Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success, Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement, Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates, Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets, Career Growth Orientation: Eagerness for long-term professional growth and development within the company, Additional Requirements: Mid-Senior Level: We are specifically looking for individuals at the mid-senior level?please apply only if you are not a manager or team lead, Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions, Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care, Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients, Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes, Benefits: Competitive salary and benefits package, Opportunities for career advancement and professional growth, A supportive and dynamic team environment where innovation and creativity are encouraged, How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you,

Responsibilities: Providing day-to-day leadership to Brandmuscle (An ansira company) local marketing support team, helping to ensure that all support service level metrics are being achieved Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle (An ansira company).clients Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscles local marketing services Working with cross-functional team members to drive business targets and deliver on shared team goals Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement) Presenting a training program and defined career path Respond to customer inquiries, resolve problems, and provide a positive customer experience Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives Team management: Hire, train, and supervise customer service representatives Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management Quality assurance: Develop quality control processes, monitor interactions, and provide feedback to improve service delivery Training: Provide training and upskilling opportunities for team members Requirements Bachelors degree required Familiarity with a variety of approaches to provided customer service through email, chat, and inbound/outbound calls Superior communication skills, both verbal and written Detail- and client service-oriented Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook) Excellent organizational skills Ability to manage escalation path

We are seeking a dedicated and technically skilled IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance, support, and solutions to internal staff and maintaining the smooth operation of our computer systems, hardware, software, and networks Key Responsibilities: Respond to IT support requests via phone, email, or ticketing system in a timely manner. Troubleshoot hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Install, configure, and maintain software applications and operating systems. Set up new user accounts, email configurations, and workstations. Provide support for basic server and network maintenance (e.g., backups, updates). Ensure security and privacy of networks and computer systems. Maintain an inventory of all IT hardware and software assets. Assist in onboarding and offboarding employees from an IT perspective. Document technical issues and solutions for future reference. Work with external vendors when necessary for repairs or advanced troubleshooting. Experience minimum-0 to 2 years Education Qualification:-Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). Proven experience as an IT Support Technician or relevant role. Strong knowledge of Windows/Mac OS, Microsoft Office, and general desktop support Familiarity with networking concepts (TCP/IP, DNS, DHCP). Experience with Active Directory, Office 365, and remote support tools Preferred Qualifications: IT certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or equivalent./Knowledge of cybersecurity best practices./ Experience with help desk ticketing systems (e.g., Freshdesk, Zendesk, Jira). Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Shift: Day shift Work Location: In person Expected Start Date: 01/07/2025

Job Title: Nutrition Expert – Customer Support Location : Mahipalpur, Delhi Working Hours : Monday to Saturday – 10:00 – 7:00 PM About Us At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products are designed to support people on their journey to optimal health. As we continue to grow, we are looking for a Nutrition Expert to join our customer support team and provide expert guidance to our customers. Role Overview We are seeking an experienced Nutrition Expert with a strong knowledge of dietary supplements and nutrition to manage customer support interactions. In this role, you’ll be responsible for responding to customer inquiries , providing expert advice on supplements , and helping guide customers through their nutrition and wellness needs. The ideal candidate will have a passion for health, a strong understanding of nutritional science, and the ability to communicate effectively with customers. Key Responsibilities Customer Support Management Respond to customer inquiries across chats , emails , and social media platforms regarding supplements, nutrition, and product usage. Provide clear, accurate, and helpful guidance to customers on how our products can support their specific health goals. Troubleshoot customer concerns related to products, orders, and other service inquiries. Follow up with customers to ensure satisfaction and resolve any ongoing issues. Nutrition Expertise Use your nutrition knowledge to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.). Educate customers on the benefits, ingredients, and proper usage of various products. Stay updated on the latest research and trends in the nutrition and wellness space, particularly related to dietary supplements . Collaboration & Support Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately. Contribute to creating FAQs, blog posts, and educational materials for customers. Share insights from customer feedback to improve our product offerings and customer experience. Qualifications & Requirements Bachelor’s or Master’s degree in Nutrition , Dietetics , or a related field. 2+ years of experience in nutrition counseling , customer support , or a similar role. Strong understanding of dietary supplements , nutrition science , and wellness products . Excellent communication skills (both written and verbal) with a customer-centric approach. Ability to manage multiple customer inquiries while maintaining a high level of accuracy and care. Proficiency in using customer support software (e.g., Zendesk, Freshdesk, etc.) and basic office tools (email, chat). Preferred Skills Certifications in Nutrition , Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.) Previous experience with e-commerce platforms and handling online customer support. Ability to work in a fast-paced environment and manage customer expectations effectively. Passion for wellness , fitness, and maintaining a healthy lifestyle. What We Offer Opportunity to be part of a growing brand in the health and wellness industry. Collaborative, innovative, and dynamic team environment. Competitive salary and benefits package. Opportunities for professional growth and development in the field of nutrition. To Apply Please send your updated resume, along with a brief cover letter explaining your interest in the role and why you're a good fit, to hr@thescienceofgoodhealth.com . Subject : Application for Nutrition Expert – Customer Support Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Application Question(s): How many years of experience do you have in providing nutrition counseling or guidance? Have you previously worked in a customer support role where you answered questions related to nutrition or supplements? What is your current CTC? What is your ECTC? Are you an immediate joiner? (If not how many days) Work Location: In person

Step Into Your Next Role with Meon – Walk-In Drive! Job Title: Assistant Manager – Customer Support Location: 902,9th floor, B- Tower, Noida One, Sector-62, Noida (201301) Department: Customer Support / Client Services Reports to: Manager – Customer Support / Head of Support Time:- June, 19 & 20 Job Type: Full-time Job Summary: We are seeking a proactive and technically proficient Assistant Manager – Customer Support to lead and manage a team of 8–10 Business Analysts. This role requires a strategic thinker with a hands-on approach to customer issue resolution, team management, and process improvement. The ideal candidate will possess strong analytical skills, a good grasp of software solutions, and a passion for delivering exceptional client service. Key Responsibilities: Team Management: Lead, mentor, and manage a team of 8–10 Business Analysts ensuring high performance and professional development. Technical Oversight: Provide guidance on product functionality, troubleshoot client issues, and collaborate with internal teams (Product, Development, QA) to resolve complex technical concerns. Customer Engagement: Ensure timely and effective resolution of customer queries and support requests while maintaining high satisfaction levels. Process Improvement: Identify process gaps, propose solutions, and implement best practices to enhance support efficiency and customer experience. Reporting & Metrics: Monitor KPIs and SLAs, prepare regular reports on team performance, issue trends, and client feedback. Knowledge Management: Maintain and improve internal documentation, FAQs, and knowledge bases to enhance team productivity. Cross-Functional Collaboration: Act as a liaison between clients, technical teams, and leadership to ensure alignment on customer needs and business objectives. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree is a plus. 3+ years of experience in customer support or client services, preferably in a software/SaaS environment. Minimum 1 year in a leadership or supervisory role. Strong understanding of software systems, databases, APIs, and general troubleshooting methods. Proficiency in support tools such as Jira, Zendesk, Freshdesk, or similar platforms. Excellent communication, interpersonal, and analytical skills. Ability to manage priorities, meet deadlines, and drive team accountability. Preferred Skills: Experience working with Agile/Scrum methodologies. Knowledge of SQL or scripting languages is a plus. Familiarity with CRM platforms and ticketing systems. Experience in B2B SaaS or enterprise software solutions. Job Type: Full-time Pay: ₹400,000.00 - ₹500,000.00 per year Work Location: In person Application Deadline: 11/05/2025

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. Role Description: As a remote Support Specialist (Tier 1) at myKaarma , based in our Noida office, you will play a key role in the Product Department, helping to diagnose and resolve customer concerns efficiently and empathetically. This role supports our USA-based clients , night shift availability is required . You’ll collaborate closely with our product, engineering, and customer success teams to ensure exceptional customer satisfaction. This is a great opportunity to work with a talented global team and deepen your expertise in the automotive and SaaS space. Key Responsibilities: Customer Advocacy: Be the voice of the customer within myKaarma, providing actionable feedback to improve product and service quality. Client Support: Deliver timely, professional, and effective support to U.S. dealerships via phone, email, and chat — always with a customer-first mindset. Issue Diagnosis: Troubleshoot technical issues, identify root causes, and drive resolutions or escalate as needed. Documentation: Maintain accurate records of all customer interactions and solutions in our CRM system to build and sustain a valuable knowledge base. Collaboration: Partner with Product and Engineering teams to escalate bugs, recommend improvements, and track resolution progress. Knowledge Sharing: Educate customers on product features, best practices, and updates to help them maximize value. Process Improvement: Spot trends in support issues and contribute ideas for improving workflows, tools, and efficiency. Required Skills and Qualifications: Experience: 1+ years in a technical support, helpdesk, or customer support role, ideally in a SaaS or B2B setting. Customer Service Excellence: Empathetic, patient, and solutions-oriented with a proven ability to deliver outstanding customer experiences. Technical Aptitude: Comfortable with SaaS platforms and basic troubleshooting; familiarity with APIs or integrations is a plus. English Proficiency: Strong verbal and written communication skills in English are essential for supporting U.S.-based customers. Problem-Solving: A proactive, analytical thinker who enjoys resolving complex challenges. Tool Proficiency: Experience with CRM/ticketing tools such as Zendesk, Salesforce, or similar platforms. Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities. Shift Flexibility: Willingness and availability to work night shifts to align with U.S. business hours. ( Shifts 6:30 pm- 2:30 am ) We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. Health and telework stipends Time Off: Generous vacation time to recharge and balance life outside work. The starting salary depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. myKaarma participates in the E-Verify Program .

Sr. Support Engineer (Vault) About The Role HashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp’s fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Enterprise teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem solving. Reporting to the Senior Manager, Support Engineering, the Senior Support Engineer - Vault Backline will be a key member of the Support Engineering organization and will directly impact customer satisfaction and success. The Support engineer will troubleshoot complex issues related to Vault and Vault Enterprise and independently work to find viable solutions. They will contribute to product growth and development via weekly meetings with engineering. The Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. You MUST be located in the NCR region, and be able to come into the BPTP Capital City, Noida office minimum 2 days per week. In This Role You Can Expect To Reproduce and debug customer issues by using or building test environments and tools. This is what you do the majority of your time in this role Triage and solve incoming support requests via Zendesk within SLA, including high-severity urgent cases Document and record all activity and communication with customers in accordance to both internal and external security standards Attend weekly/bi-weekly product engineering meetings to discuss issues pertinent to support Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic on-call rotation for Secure Backline Tickets/Escalations/On-call Support for Sev1/Sev0s : The Backline team is not necessarily an escalation team but will help out with technical escalations as needed instead of handling all commercial escalations like most of the traditional escalation teams. Backline needs to help out with any complex tickets where the troubleshooting methods are exhausted OR Core TSEs needs a second set of eyes to work on complex issues Mentoring: All new hires will be initially onboarded by the Backline team and involve a team member from the Core team based on the new hire’s requirements. Weekly 1-1s will be scheduled with the new hire and will focus on making them comfortable, familiar with the workflows/processes, and providing technical assistance as needed. Milestones will be reviewed and guidance will be provided to help overcome any roadblocks in meeting them Training/Release readiness: Work on delivering one training per month as a team goal and also work with the team on “Bring Your Questions” sessions and drive them effectively. Also, assist on release readiness planning and deliverables. Knowledge Sharing: Work on SOP/Troubleshooting guides/Restoration procedures that would help reduce MTTR. Tooling: Reproductions/Adoption of Tool/Scripts needs to be built by Backline or work with the QTI team on it. Interface with Engineering: Able to represent Vault team with engineering on escalations, bug triage and development sync meetings etc. Process improvement: Improve processes for Vault team to reduce MTTR and also to enable team with reduction in blockers for efficiency. Communication: Able to deliver global communication on Known issue alerts and work closely with other regions on initiatives. Continuous self technical improvement that will enhance competency levels that also include certifications. 30 Days Provision and bootstrap a Vault cluster without assistance. Holistic understanding of Vault/Vault Enterprise and the interaction with other products within the Hashicorp Product Suite. Begin preparation for the Vault Certification Exam. Complete the Vault Certification Exam 60 Days Ride along on 1-2 live customer debugging calls Effectively triage and respond to all severity inquiries independently. Contribute to Support 1 Knowledge Base articles. Complete 10 Support Tickets with the guidance of more senior team members. Effectively triage customer support tickets and understand the difficulty of tickets being submitted. Begin working on Sev 2 tickets towards the end of the first 60 days. 90 Days Respond to Sev 1/production down issues with minimal assistance. Independently find points of error and identify root cause by examining log files. Create ongoing KB articles that will benefit all customers, 1 article per month. Meet performance goals set by management for ticket closure per month, SLA, and CSAT. Start preparing for Vault Professional Certification and try to acquire it within the probation period. You may be a good fit for our team if you have: 6+ years of DevOps Engineering, Software Engineering, or System Administration experience. 3+ years of experience in product support engineering. Strong customer management skills and enterprise-level support experience. Experience with scripting tools of choice to help automate the reproduction environments (E.g. Bash or Terraform) Ability to read complex code for troubleshooting and familiarity with Github. Experience with REST APIs and command line tools. (E.g. Postman, Shell etc.) Experience in troubleshooting and resolving urgent, high-visibility technical problems in alignment with internal processes. Proficient in working within Linux-based environments. Experience in authentication protocols such as OIDC , LDAP , AD and Kerberos etc. Experience with Cloud providers (AWS, Azure, GCP) & cloud native landscapes Basic understanding of RDB & no-SQL type databases Security inclined with an interest in identity, access & secrets management. Experience in basic network troubleshooting and commands. Strong understanding of Docker and Kubernetes. Good understanding of SSL/TLS and OpenSSH. Good understanding of Linux environment and commands for effective troubleshooting and log analysis. Experience with Vault Enterprise is a huge plus. Experience with GoLang is preferred. Certification in HashiCorp Vault Associate or equivalent knowledge would be a plus. Administrator level certification in Azure , Aws , GCP or Kubernetes would be a plus. Well organized, zeal to learn, excellent work ethic, attention to detail, self driven and motivated with the ability to deliver technical sessions whenever there is a need. Strong written and verbal communication skills. (Technical writing experience is a plus). Bachelor’s degree in Computer Science 'or' IT, Technical Writing, or equivalent professional experience. HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. “HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: link to IBM privacy statement .” Show more Show less

About Mitsogo | Hexnode: Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Job Brief: We are seeking a detail-oriented and proactive Process documentation Analyst to join our team. This will be a non-technical role, responsible for managing the lifecycle of incidents and service requests being made by Technical Support Team members, ensuring that they are appropriately prioritized, routed, tracked, and resolved in accordance with SLAs. The ideal candidate will be highly organized, familiar with ticketing tools such as Zendesk, Salesforce, Jira, ServiceNow, and proficient in using Microsoft Excel and Word for reporting and documentation Responsibilities: • Ticket Management: Monitor incoming incidents and service requests through ticketing tools like Zendesk or Jira. • Incident Routing: Ensure proper routing of tickets to the correct agents or teams based on the nature of the issue, urgency, and priority. • SLA & Prioritization: Classify and categorize tickets based on priority and urgency, ensuring adherence to Service Level Agreements (SLAs). • Ticket Lifecycle Management: Oversee the entire lifecycle of tickets, from creation to resolution, ensuring timely updates and closure of incidents. • Documentation: Create, maintain, and update detailed process and incident documentation, including issue resolution steps, workflows, and incident logs. • Cross-Functional Collaboration: Work closely with cross-functional teams (e.g., technical support, product, engineering) to address and resolve incidents efficiently. • Escalation Management: Identify when an issue needs to be escalated and promptly alert the appropriate team or individual, ensuring that critical incidents are handled with urgency. • Reporting: Utilize Microsoft Excel to track and report on ticketing metrics • Communication: Keep stakeholders informed of ticket status and any significant incidents or updates, ensuring clear and effective communication across teams. • Continuous Improvement: Identify opportunities for process improvements, helping to refine workflows and optimize the overall incident management process. • Ticketing Tools: Familiarity with Zendesk, Jira, or similar ticketing tools, with a clear understanding of ticket categorization, escalation paths, and reporting features. • SLA Knowledge: Strong understanding of Service Level Agreements (SLAs), including how to prioritize incidents based on urgency and impact Technical Proficiency: Proficient in using Microsoft Excel for tracking data, creating reports, and analyzing metrics. Ability to use Microsoft Word for creating documentation and procedural guides. • Communication: Strong written and verbal communication skills, with the ability to clearly convey technical and process-related information to both technical and non-technical stakeholders. • Problem-Solving: Strong analytical and problem-solving skills, with the ability to quickly identify issues and determine appropriate next steps. • Attention to Detail: High attention to detail, ensuring tickets are classified and routed correctly to avoid delays and miscommunication. • Team Collaboration: Ability to work effectively with cross-functional teams, facilitating collaboration and problem resolution across departments. Job Title: Process documentation Specialist Location: Chennai,Tamilnadu Reports to: Manager – Product Consultant Job Type: Full-time Show more Show less

indē wild is seeking a dynamic and experienced customer-obsessed and process-driven Customer Experience & Community Care Lead to own and elevate our customer support and engagement across global markets. This role will be responsible for leading our multi-channel support function, manage a high-performing team, and ensure every customer interaction reflects our brand promise. You will be responsible for setting up processes, implementing the right tools, and driving continuous improvements through customer insights and feedback loops. As a key cross-functional collaborator, you will work closely with Operations, Product, and Marketing to create seamless and delightful customer journeys while strengthening loyalty and retention. Responsibilities Customer Support & Community Care Manage and lead our customer support function across Email, WhatsApp, social media DMs, and chat. Set and maintain SLAs to ensure fast, empathetic, and solutions-oriented responses. Resolve escalations across India, the US, UK, and Global D2C channels. Own customer feedback loops to identify trends, flag quality issues, and ensure product experience matches brand promise. Team & Process Management Own and optimize CE platforms (e.g., Freshdesk, Navidium etc) Lead and mentor a small team of CE associates; recruit and train as needed. Create and implement SOPs for tickets, returns, refunds, order issues, etc. Monitor monthly metrics to bring down issue percentages, and provide timely feedback to respective teams to drive changes in processes which can reduce the complaints Collaborate with Operations, Product, and Website to ensure smooth customer journeys across touchpoints. Monitor performance metrics (CSAT, NPS, first response time, resolution time) and report insights regularly. Use & Implementation of AI Tools to Enhance Team Productivity and Keep CE Lean Pilot AI-based solutions (e.g., auto-replies, smart tagging, tone checkers) to increase customer experience (CE) team productivity and reduce manual workload. Test and implement tools like ChatGPT for drafting responses, creating SOPs, summarizing reports, and ensuring brand-consistent tone and language. Leverage AI for ticket analysis — use machine learning to identify negative sentiment trends, extract product feedback keywords (e.g., “oily,” “effective,” “allergic”), and uncover operational bottlenecks quickly. Proficient in CRM tools such as Kapture, Zendesk, Freshdesk etc. Automate internal workflows using AI for FAQ creation, refund/gifting policy drafting, ticket tagging, and weekly dashboard generation. Plan for future automation via 24/7 chatbots or WhatsApp AI assistants to handle Tier 1 queries (e.g., order status, returns, tracking), freeing up human resources for high-touch interactions. Proactive Engagement Collaborate with the marketing and community team to identify opportunities for delight moments (handwritten notes, personalized responses, recovery gifts). Support in building loyalty and retention strategies by tapping into customer insights. Qualifications · Excellent written and verbal communication skills with a strong sense of empathy. · Ability to de-escalate and resolve customer issues with a solution-first mindset. · Strong process creation, documentation, and SOP implementation experience. · Data-driven with the ability to analyze metrics like CSAT, NPS, resolution time, and issue rate to drive improvements. · Ability to manage, motivate, and grow a customer experience team. · Cross-functional collaboration skills to work with Operations, Product, Tech, and Marketing teams. · Proficiency with customer experience and CRM tools (Freshdesk, Navidium, Gorgias, etc.). · Comfort with automating workflows, reporting dashboards, and integrating customer feedback systems. · Strong understanding of community-building principles and customer delight strategies. · Creative mindset to co-create memorable experiences (e.g., recovery gifts, personalized notes). · Highly organized with an eye for detail. · Ownership-driven and comfortable in fast-paced environments. · Strong analytical, reporting, and decision-making abilities. · Culturally aware and sensitive to customer tone across geographies. Show more Show less

HCL Tech - Client Support Specialist – UK Client Services (Voice Process) -21st June 2025 ***HCL is hiring candidates who are passionate to work in an UK voice process for a renowned process*** Interview Location: HCL Technologies, Tower 4, No. 602/3, Elcot Special Economic Zone, Medavakkam High Road, Sholinganallur, Chennai - 600119 . Designation: Associate Process: Inbound and Outbound Voice Process Experience: Experience (1 - 3 Years) Shift: UK Shift Mode of interview: Walkin Date: 21 June 2025 Timing: 10:00 AM to 2:00 PM Contact HR: Deva Dharani Job Summary: We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have 1–3 years of experience in international calling, specifically supporting UK clients. Key Responsibilities: Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner. Address client issues related to services, transactions, or operational concerns. Maintain detailed and accurate records of all client interactions using CRM tools. Escalate unresolved issues to internal teams and ensure timely follow-up. Collaborate with internal departments to enhance client satisfaction and service delivery. Ensure compliance with UK data protection and service standards. Required Skills and Experience: 1–3 years of experience in international voice-based client support, preferably with UK clients. Excellent spoken English with a neutral or UK-accented tone. Strong interpersonal, communication, and problem-solving skills. Familiarity with CRM platforms such as Salesforce, Zendesk, or similar. Willingness to work full-time from the Navalur, Chennai office (no hybrid/remote option). Preferred Qualifications: Bachelor’s degree in any discipline. Certifications in client service or voice process operations are a plus. Understanding of UK business culture and client expectations. Show more Show less

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-class environment, learn business models and support development activities in the future. Ability to manage team Work experience * (Min. & Max.) 2+ years of experience working in Technical/Application customer support organizations for software and/or E-commerce/SaaS companies. - Experience working in a 24x7x365 support operation. - Experience supporting an enterprise B2B product set. - Strong domain knowledge of the latest tools and techniques for delivering world-class customer support. Having experience with at least one Ticket Management Tool (Freshdesk is preferred) Basic Code debugging/Basic SQL/ Basic of one script language. Aware of the full support cycle (SLAs/Response time etc.) Strong communication skills (English) Functional Area * IT/SaaS/e-Commerce Industry * IT/ITES/SAAS/E-commerce Keywords * (or key skills) Basics of any one programming language API (REST) Javascript SQL Location of Job * - Noida Sec-16, U.P. Regards Nikita- 8882801498

Hiring Alert: Director of Support Services (India) | Pro-Vigil Inc 📍 Location: Visakhapatnam 🕒 Shift: 6:00pm IST - 3:00am IST (9-hour shifts) 🗓️ Days: 5 days a week (Work From Office) Director of Support Services (India) POSITION DETAILS Team Management Breakdown: 65% Team Management/Development, 30% Reporting/Administration, & 5% Stakeholder management POSITION SUMMARY The Director of Support Services is responsible for supporting and empowering a team of Technical Support Agents across multiple groups to provide an excellent end-to-end customer experience by ensuring proper design, onboarding, and resolving customer issues. In this role, you are accountable for supervising your teams and ensuring quality customer experience and accurate and timely resolutions. You will be empowered to leverage Pro-Vigil’s ticketing platform and analytics platform to manage ticket assignment, resolution metrics, and will perform ticket audits to ensure efficient and effective customer resolution. You will guide your teams to work with internal stakeholders to improve delivery and quality. In addition to this role, will be expected to identify management and team member development and training opportunities through direct and daily mentoring. You will also serve as a key conduit of communication for other groups such as project management, customer Success, production, and engineering. ESSENTIAL FUNCTIONS Responsibilities: Oversee the day-to-day technical support operations, supervising the teams and management responsible for resolving daily tickets. Oversee the day-to-day Site Design and Enablement operations, supervising the teams and management responsible for resolving daily tickets and work queues. Demonstrate a consistent commitment to customer experience through effective ticket resolution. Orchestrate daily effective ticket assignment, delegation, and appropriate escalation. Predict and proactively anticipate customer needs. Work with internal teams to ensure complex and/or escalated issues are resolved. Proactively seek out customer feedback and insights, providing recommendations to the leadership team. Build productive relationships built on trust, patience, and results with internal staff & customers. Evaluate problems and provide applicable solutions to meet macro and micro-outcomes. Seek to overcome challenges and accept failure as an opportunity for improvement. Exercise strong analytical skills to collect, articulate, explain, and evaluate measurables. Coordinates and schedules large-scale software and hardware releases. Provide data and reporting of KPI’s and trends to Management in ad-hoc, weekly, monthly and as needed. Support Team Leadership Set a clear team schedule, goals, and expectations. Manage timesheets, time-off requests, and capacity of the team. Delegate tasks and set deadlines. Conduct One-On-Ones Utilize our ticketing platform to manage team performance and report on metrics. Perform regular ticket audits to recognize success and identify opportunities for improvement. Participate in the interview process to vet qualified team members. Identify and resolve problems promptly. Gather and analyze information and develop alternative solutions. Listen to team members’ feedback and resolve issues or conflicts in a timely manner. Ability to make critical decisions while following company procedures. Ability to accept responsibility and account for own actions. Display original thinking and creativity. Develop innovative approaches and ideas and generate suggestions for improving work. Review outcomes to promote successful behaviors and provide feedback opportunities for growth. Identify team member development needs and coach accordingly. Provide new hire training and participate in 90 Day Introductory Evaluations. Recognize high performance and reward accomplishments. Technical Prowess In order to effectively lead and coach your Support Team, the following technical skills and experiences are voluntary but will assist in your success. The technology across our platform vary but are concentrated on hardware, software, and networking topics including. For example: Remote desktop support Desktop applications Enterprise level network architecture Complex LAN/WAN environments VPN technologies (L2TP, IPsec, OpenVPN, etc.) Network security (Cisco, SonicWall, Cradlepoint, etc.) Virtualization technologies (VMWare, Hyper-V, etc.) Various operating systems (Linux, MacOS, Windows) Security protocols (HTTPS, TLS/SSL, AES, etc.) Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.) Networking and configurations (Switching, routing, firewalls, etc.) Web technologies (XML, HTML, CSS) Cloud Services (Amazon Web Services, Azure, Private Cloud, etc.) Ticketing Systems (ServiceNOW, Zendesk, Connectwise Manage, Remedy, etc.) SKILLS & ABILITIES Education & Experience: 15+ years’ experience in a technical support, helpdesk, or network support management. 5+ years’ working for a technology service provider, security vendor, or similar business. 5+ years’ experience managing staff of more than 50 people. Preferred certifications include CompTIA Linux+, Network+, CCNA but are not required. Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. About Pro-Vigil: With over 30 years of experience, Pro-Vigil is a leader in surveillance and vigilance solutions. Headquartered in San Antonio, Texas, we serve over 2000 clients globally, with a strong presence in India and US. Our innovative technology, combined with customer-centric solutions, empowers businesses with smarter decisions and enhanced visibility. Interested? Send your resume to: Prasannakumar.kagitha@pro-vigil.com Show more Show less

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Manager, Customer Technical Services Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Manager, Customer Technical Services Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. SessionM by Mastercard is embarking on the next phase of our Global Support team’s growth with the goal of becoming an exemplary provider of best-in-class customer support. As a result, we’re looking to bring on a Technical Support Team Manager that embodies our commitment to excellence. Role Overview Lead a group of Support Engineers in successfully managing frontline ticket queues, navigating escalations, and meeting KPIs by developing their technical knowledge, platform proficiency, and improving their prioritization skills Ensure that direct reports have the resources, enablement, and processes necessary to deliver effective technical resolution to our customers Support the senior management on org initiatives, growing/developing the team, improving KPIs, achieving continual improvement, and building a best-in-class Support department Efficiently identify and neutralize break/fix issues in tickets before they become escalations whenever possible, mentoring the team to do the same Oversee support case management to ensure the timely resolution or escalation of cases, consistently handled in alignment with our quality standards and processes Work closely with cross-functional partners (Engineering, TAMs, Success, Product) to ensure process alignment and collaboration in advocating for customer needs Facilitate the recruiting, onboarding, and continued development of new Support Engineers Key Skills:: 3+ years growing and managing a technical support team delivering omnichannel support in a fast-paced, highly complex B2B/SaaS environment—previous experience in frontline Support prior to developing into a manager is essential (Loyalty experience is a plus) Vendor management and coordination Strong customer-facing Support background with complex, hands-on troubleshooting—experience with AWS, APIs, reading/analyzing logs, and reporting will be required High EQ, demonstrated through customer, team, and cross-functional interactions Excellent prioritization, project management, and critical thinking skills Demonstrates high attention to detail coupled with the ability to troubleshoot and form a clear plan of action Excellent verbal and written communication skills with a consistent ability to communicate complex topics to mixed audiences. Collaborative by nature. Values forming and facilitating connections both within the immediate team and cross-functionally. Exhibits an ownership mentality and growth mindset Data-driven and familiar with trend identification Experience building and maintaining internal knowledge base documentation and resources Comfortable participating in compensated on-call weekend rotations for critical incident coverage Experience with some or all of the following (or comparable alternatives); Signalfx/Datadog Athena Cloudwatch, S3, RDS DynamoDB, SQL Jenkins/Gitlab Postman Cyberduck/Filezilla Jira Salesforce Service Cloud or Zendesk Teams/Slack Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. R-242116 Show more Show less

Job Title: Customer Support Executive Company: Stylish Wodrobe Location: Jaripatka, Nagpur Employment Type: Full-Time About Us: At Stylish Wodrobe, we’re more than just a fashion brand — we’re a lifestyle destination. Our mission is to deliver stylish, high-quality clothing with an exceptional shopping experience. We’re growing rapidly and are on the lookout for individuals to join our customer support team. Role Overview: As a Customer Support Executive , you will be the first point of contact for our customers through live chat. You will assist shoppers with their queries, help resolve issues, and provide a smooth and friendly customer experience from start to finish. Key Responsibilities: Respond to customer inquiries in real-time through live chat on our website and social media platforms. Assist customers with product information, order tracking, returns, refunds, and exchange processes. Resolve complaints efficiently while maintaining a polite and positive attitude. Document and escalate complex issues to the relevant teams when needed. Keep accurate records of conversations in our CRM system. Stay updated on product knowledge, new arrivals, and promotions to effectively assist customers. Maintain a consistent brand voice and high standard of service in every interaction. Requirements: Previous experience in a customer service or chat support role (e-commerce experience preferred). Excellent written communication skills with flawless grammar and spelling. Quick typing speed and ability to multitask efficiently. Strong problem-solving skills and customer-first attitude. Familiarity with live chat platforms, CRMs, and helpdesk tools (e.g., Freshchat, Zendesk, Limechat). Ability to remain calm and professional in high-pressure situations. Flexible to work in shifts, including weekends or holidays if required. Nice to Have: Interest in fashion and current trends. Knowledge of Shopify or similar e-commerce platforms. What We Offer: Competitive salary and bonus structure. Employee discounts on all Stylish Wodrobe collections. A collaborative and creative work environment. Opportunities to grow within a fast-paced, fashion-forward company. How to Apply: Please send your resume to ayush@stylishwodrobe.com with the subject: “Chat Support Executive Application – [Your Name]” . Show more Show less

Job Description: We are hiring for a TOP US based Health Care Corp. The "Tech Product Support Specialist" to be the first point of contact for users of our SaaS platform. You’ll troubleshoot issues, guide customers through features, and ensure a smooth product experience. The role involves close collaboration with Engineering, Product, and Customer Success teams. Key Responsibilities: Handle support via email, chat, and phone Troubleshoot SaaS platform issues Escalate and follow up on complex queries Maintain knowledge base and documentation Requirements: 4–5 years in SaaS or technical support Strong troubleshooting and communication skills Experience with tools like Zendesk, Freshdesk, or Salesforce Knowledge of APIs or integrations is a plus Preferred: Exposure to SQL, cloud platforms (AWS/Azure), or HIPAA compliance Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹800,000.00 per year Schedule: Rotational shift US shift Ability to commute/relocate: Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: Technical support: 3 years (Required) Location: Coimbatore, Tamil Nadu (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person

Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.