2821 Zendesk Jobs - Page 35

Helping people comes naturally to you—and you can do it seamlessly in both French and English . If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you. What You’ll Do As a French-English Customer Support Associate , you’ll assist customers from French-speaking regions through voice calls and live chat . You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue. This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued an...

Key Responsibilities: Respond to customer queries, complaints, and service requests via email within defined TAT & quality SLAs Investigate and resolve issues while adhering to regulatory and company guidelines Draft clear, professional, and empathetic responses aligned with brand tone Escalate unresolved or complex queries to relevant internal stakeholders Maintain detailed case logs, follow-up trackers, and closure documentation Identify recurring issues and flag them to supervisors for resolution Ensure full compliance with RBI, TRAI, or other relevant regulatory frameworks (as applicable) Support internal audit requests by providing email logs and response samples Participate in periodic...

Customer Support Executive (Fintech SaaS — Credit Risk) About the role We’re looking for a Customer Support Executive who has worked in a software product company (preferably fintech) and can support enterprise banking users—primarily Credit Risk teams. You’ll be the first line of ownership for customer issues, combining strong domain understanding in credit risk with hands-on troubleshooting to keep our users successful. What you’ll do Own L1/L2 support: Triage, reproduce, and resolve tickets via email/online conference/phone; escalate to Product/Engineering with crisp context and logs. Be the product & domain expert: Understand the product features and guide users on best practices. Invest...

About Us:Head Digital Works (HDW) is a pioneering force in Indian online skill gaming, evolving from a 2006 garage startup to a market leader with over 80 million users and powerhouse brands like A23 Rummy, A23 Poker, and Adda52. Over nearly two decades, we've helped shape India’s real money gaming landscape with innovation, responsible gaming practices, and exceptional user experiences. With a strong focus on sustainable growth and trust-driven relationships, we continue to invest in technology and talent to build immersive gaming ecosystems — and drive the future of digital entertainment in India. About the Role:We’re expanding our customer experience operations and looking for someone to ...

Technical Implementation Specialist / Solution Engineer Location : Gurgaon (Hybrid/On-site) Timings : 06 PM to 03 AM (US Shift) Experience : 2–5 years Department : Product Implementation & Support About Spyne: At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem. Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we’re scaling at breakneck speed: Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers Launching Gen AI ...

About Worksoft Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to Capture, Automate & Run end-to-end business processes in pre-production and production environments. Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the "gold standard" for SAP automated testing. Worksoft's automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. About The Role We are seeking a proactive and skilled Senior Technica...

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About The Role As a product manager, you have a job in shipping a great product. The Skyflow product has 3 ke...

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a dive...

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives cont...

Job Title: Customer Support Representative Location: [Indirapuram, Ghaziabad] Job Type: [Full-Time] Department: Customer Support Reports to: Customer Support Manager About Us: Rosier Foods Pvt Ltd. is a leading provider of high-quality, sustainably sourced food products. We’re passionate about delivering great taste and exceptional service to our customers. Join our team and help support a brand that brings wholesome food to homes across the country. Dedicated to delivering exceptional service and innovative solutions to our customers. We're looking for a Customer Support Representative to join our team and help us continue providing world-class support. Job Summary: As a Customer Support Re...

🚀 We’re Hiring: Gaming Operations Expert (Manager/Senior Manager) – Content Moderation and Trust & Safety 🎮 Join our client as Gaming Expert (Manager/Senior Manager) to lead, scale, and drive best-in-class content moderation and trust & safety operations. 🔑 What You’ll Do Subject Matter Expertise & Policy Act as the SME on gaming environments, player behavior, UGC, and in-game communications. Interpret and enforce trust & safety standards across diverse gaming titles. Provide insights on policy evolution, edge cases, and gray areas. Gaming Process Management Build expertise across moderation workflows (chat, images, videos, audio, in-game behavior). Drive proactive strategies to minimize tox...

Overseas IT Services is an offshore resource center and is on the lookout for new employees at our Hyderabad office we offer a wide range of rewarding and competitive work opportunities. You'll be a member of a talented team that develops a culture that is reflected in the communities and clients we serve in a fast-paced, digitally diverse, and inclusive environment. Our vibrant culture sets us different from our competitors, so don't hesitate to contact us. Accounts Executives get ready for the challenge. Job Summary: The Accounts Invoicing Specialist must provide high-class financial transactions, we're looking for someone who can take on challenges. We're searching for a Accounts Invoicin...

We are seeking a proactive and cooperative Help Desk Support Specialist to provide front-line support for users of the SkillsBuild.org website and IBM’s employee volunteering & giving program. This role is essential to ensuring a seamless experience for learners, educators, and IBM employees by resolving inquiries efficiently and professionally. Key Responsibilities SkillsBuild.org Support Respond to and resolve user inquiries related to: Registration issues (e.g., trouble signing up) Login issues (e.g., access problems for registered users) Learning activity completion tracking Access to learning content Digital credentialing and badge issues Translation corrections and feedback Other techn...

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio. Join the team as our ne...

We're Hiring: Bilingual Customer Service Specialist (French & English) Do you love helping people and speak both French and English fluently? Come join our team at TalentPop App as a Bilingual Customer Service Specialist! You'll be the friendly, helpful person our customers turn to for support, making a real difference with every call and chat. Why You'll Love This Role You’ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact. What You'll Do Assist Customers: Provide exceptional support via inbound calls, chat, and email. Solve Problems:...

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering ...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are l...

Job Title: Backend Engineer – Python & Microservices Location: Remote | Experience: 5–7+ Years | Type: Full-time We are seeking a highly skilled Backend Engineer with deep expertise in Python and microservices to join our dynamic team. The ideal candidate will have hands-on experience in designing scalable, production-grade systems and RESTful APIs using frameworks like Flask, FastAPI, or Django. Strong knowledge of containerized environments (Docker, Kubernetes), cloud platforms (AWS preferred), and event-driven systems (Kafka, SQS) is essential. Key responsibilities include building modular microservices, managing SQL/NoSQL databases (PostgreSQL, MongoDB, DynamoDB), and implementing CI/CD ...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform powering revenue growth for over 100,000+ businesses , including Adani, PhysicsWallah, Delhi Transport Corporation, Vivo, Wipro, Yakult, and India Today Group . We enable brands to drive 25–80% of their total revenue via WhatsApp by automating marketing, sales, and support workflows. With ₹400 Cr+ in WhatsApp-powered engagement annually , AiSensy is redefining how businesses connect with customers. We are a mission-driven, growth-stage startup backed by Marsshot.vc, Bluelotus.vc , and 50+ angel investors . Role Overview We're looking for a Senior Manager – Customer Support to lead, scale, and optimize AiSensy's support...

Job Description Zendesk is looking for a Software Engineer to join the Chat Platform team. The Chat Platform team focuses on delivering the best experience for our largest customers and experimenting opportunities for accelerated growth. You will be able to make meaningful contributions to a product that is used by thousands of people every day. The Chat Platform team works with a high degree of autonomy and achieves high velocity by combining designers, test engineers, product managers and software engineers collaborating. Software Engineers at Zendesk are expected to be hands-on technologists who can contribute to application development directly, implement projects, and be involved in tec...

About the Role We’re hiring a detail-focused and process-oriented Document Submissions Associate to join our core operations team. In this role, you’ll help ensure a seamless onboarding experience by reviewing and validating documents submitted by healthcare professionals who want to join our platform. As a key member of the Document Associate team, you’ll review a variety of credentials and compliance documents. Your work directly influences the quality, speed, and safety of our onboarding process—helping professionals get to work quickly and allowing facilities to hire without delay. Key Responsibilities Review and validate essential onboarding documents submitted by professionals, ensurin...

Helping people comes naturally to you—and you can do it seamlessly in both French and English . If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you. What You’ll Do As a French-English Customer Support Associate , you’ll assist customers from French-speaking regions through voice calls and live chat . You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue. This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued an...

Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you. What You’ll Be Doing As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful. Key Responsibilities Deliver outstanding support in both French and English through v...

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a dive...

Job Description Zendesk is looking for a Software Engineer to join the Chat Platform team. The Chat Platform team focuses on delivering the best experience for our largest customers and experimenting opportunities for accelerated growth. You will be able to make meaningful contributions to a product that is used by thousands of people every day. The Chat Platform team works with a high degree of autonomy and achieves high velocity by combining designers, test engineers, product managers and software engineers collaborating. Software Engineers at Zendesk are expected to be hands-on technologists who can contribute to application development directly, implement projects, and be involved in tec...