4193 Zendesk Jobs - Page 39

( ATLEAST 1 YEAR INTERNATIONAL CHAT EXPERIENCE MENDATORY) Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile Proven customer support...

Shopify Store Assistant: Help Fast-Growing Brands Streamline Their E-commerce Operations Are you an experienced online professional with a knack for e-commerce and a keen eye for detail? TalentPop App is looking for a talented and highly organized Shopify Store Assistant to join our 100% remote team. We empower fast-growing brands by providing world-class administrative and operational support. This role is a fantastic opportunity for someone who thrives in a remote environment and wants to make a real impact by helping businesses scale smarter. What You'll Be Doing Responsibilities This isn't just a data entry job—you'll be the backbone of our clients' Shopify operations. Your key responsib...

Job Summary: We are looking for a proactive and technically sound Application Support Engineer who can manage both L1 and L2 support activities for our CLM software. This role will involve interacting with end users, resolving technical and functional issues, providing training, performing configurations, and ensuring timely ticket resolution. The candidate must be comfortable working in a flexible shift to align with the client’s business hours Key Responsibilities: Level 1 Support (L1): In assigned shift, act as the first point of contact for customer support inquiries. Monitor, triage, and manage support tickets using the ticketing system. Document issues, steps to reproduce, and resoluti...

Role Overview: As the Customer Relationship Executive at Kimirica Hunter International, you will be responsible for overseeing all customer support operations, developing and implementing strategies to enhance the customer journey, and ensuring a seamless and delightful experience for every interaction. You will lead a team of customer service representatives, maintain a high level of customer satisfaction, and act as the voice of the customer within the organization. Key Responsibilities: 1. Customer Support Operations: - Manage and oversee day-to-day customer service operations across multiple channels (email, chat, social media, WhatsApp, and phone). - Develop and implement SOPs to stream...

Job Description: Customer Support Executive Location: Mohali, Punjab Customer Support Executive ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsibilies for providing assistance, resolving issues and addressing customers inquiries to ensure a seamless and satisfying customer experience. This profile needs to have excellent communication skills. Job Responsibilities: Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism. Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions...

Location: Ahmedabad (India) Department: Operations | Quality | Service Excellence Type: Full-Time Experience Level: 1–4 Years About the Role We’re seeking a detail-oriented and analytical Business Operations & Quality Analyst to support our global service delivery programs. This role combines operational excellence with quality evaluation, ensuring that digital service providers meet performance standards, clients receive top-quality deliverables, and workflows remain efficient and data-driven. You will be responsible for vetting, quality assurance, data insights, moderation, and process improvements across multiple categories such as Tech, Design, and Marketing. This position requires a ble...

Job Description What you will do: The Zendesk Core Services Packaging and Consumption team is looking for a Senior Software Engineer with a strong command of Ruby and past experience developing on the Rails framework to join them on their journey to make the Zendesk purchasing and usage reporting experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include: Collaborating with product management, and engineers to design beautifully simple solutions to complicated problems. You will be relied on from concept through development, QA, staging, and production deployment. Ensuring delivery on commitments. It is your respon...

About the Role We're hiring a detail-focused and process-oriented Document Submissions Associate to join our core operations team. In this role, you'll help ensure a seamless onboarding experience by reviewing and validating documents submitted by healthcare professionals who want to join our platform. As a key member of the Document Associate team, you'll review a variety of credentials and compliance documents. Your work directly influences the quality, speed, and safety of our onboarding processhelping professionals get to work quickly and allowing facilities to hire without delay. Key Responsibilities Review and validate essential onboarding documents submitted by professionals, ensuring...

Senior Process Specialist EMEA Wealth Location: Mumbai, India Reports to: EMEA Wealth Controller Shift : UK Background Morningstar's Finance team is responsible for planning, forecasting, and analysing the company's financial results, while ensuring strong financial controls and compliance with regulatory requirements. The Wealth Finance Operations team supports regulated entities by managing client money flows between Client Money Accounts (CMA) and corporate accounts in strict compliance with FCA and group policies. This function plays a critical role in safeguarding client assets and maintaining accurate operational finance records. The Role The Senior Process Specialist will act as the t...

Associate Process Specialist EMEA Wealth Location: Mumbai, India Reports to: Senior Process Specialist, EMEA Wealth Shift : UK Background Morningstar's Finance team is responsible for planning, forecasting, and analysing the company's financial results, while ensuring robust financial controls and compliance with regulatory requirements. The Wealth Finance Operations team plays a key role in supporting regulated entities by managing the flow of funds between Client Money Accounts (CMA) and corporate accounts. Operating in a regulated environment, the team ensures accuracy, compliance, and strong controls in line with FCA requirements and group policies. The Role The Associate Process Special...

As a Support Services Coordinator at Ahead Foundry, a leader in technology solutions, your role is crucial in ensuring efficient issue resolution and maintaining elevated levels of client satisfaction. Your responsibilities will include: - Customer Support Coordination: - Serve as the primary liaison between customers and the required teams - Manage incoming support requests via phone, email, and ticketing systems, ensuring timely and accurate responses - Assign tickets to the appropriate team members based on expertise and availability - Generate RMAs, replacement orders, and return labels - Coordinate with partners for on-site services - Service Monitoring and Escalations: - Monitor open c...

Job Description: As a Senior Customer Support Specialist in our dynamic SaaS environment, you will play a crucial role in providing exceptional customer service. Your main responsibilities will include addressing escalated support queries through email, chat, and phone channels, ensuring swift resolutions, and guaranteeing customer satisfaction. You will also mentor junior team members, collaborate with various departments for troubleshooting, and contribute to product enhancements. Key Responsibilities: - Handle escalated support queries through email, chat, and phone channels - Provide timely resolutions to customer issues and ensure their satisfaction - Mentor junior team members, share b...

Job Description What you will do: Responsibilities The Zendesk Core Services Packaging and Consumption team is looking for a Senior Software Engineer with a strong command of Ruby and past experience developing on the Rails framework to join them on their journey to make the Zendesk purchasing and usage reporting experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include: Collaborating with product management, and engineers to design beautifully simple solutions to complicated problems. You will be relied on from concept through development, QA, staging, and production deployment. Ensuring delivery on commitments. ...

Role Overview We are seeking a Tech Lead (57 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function. You Will Lead a small, high-impact engineering team. Own the support tooling roadmap. Implement solutions for ticket triage, data quality issues, automation, and integrations with our healthcare SaaS platform. This is a hands-on technical leadership role for someone who thrives on solving operational challenges, building frameworks from scratch, and enabling support teams to scale effectively. Key Responsibilities Build & Enhance Support Platform : Own engineering roadmap for support tooling (ticketing, triage, automation). Design scalable fr...

Experience: (2 to 4 Yrs) Proven experience in manual testing of web applications, including functional, system, integration, and user acceptance testing. Shift IST Night shift (US PST Day Time) Educational Background: Bachelor's degree in computer science, Information Technology, or a related field, or equivalent practical experience. JD: Test Planning & Design: Review and analyze web application requirements, specifications, and user stories to create comprehensive test plans, test cases, and test scenarios. Test Execution: Execute manual test cases across various functionalities, user flows, and browser/device combinations to identify defects, inconsistencies, and usability issues. Defect ...

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’...

Qualifications 3+ years of experience in a product company with hands-on customer support experience. Excellent verbal and written communication skills in English & German. Willing to work flexible shifts, including weekends if required.

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to per...

About Us At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home. What You’ll Do Connect with customers via chat, email, or phone to answer questions and resolve issues Assist with everything from product inquiries to order tracking and returns Deliver kind, clear, and helpful responses that leave a positive impression Stay up-to-date with product knowledge and support practices to consistently offer high-quality service What We Offer Competitive pay with annual perfor...

Job Description IT Business Systems Analyst - Record-to-Report Location : Pune, India Job Summary At Zendesk, our IT team, in partnership with business stakeholders, is dedicated to enhancing the integration of finance operations and technology. As we expand our team in Pune, we are looking for a skilled IT Business Systems Analyst with a strong focus on Record-to-Report processes . If you are passionate about leveraging technology to optimize these value streams and are keen on transforming business requirements into actionable solutions, we want to hear from you! Who We're Looking For We seek an IT Business Systems Analyst who excels in a collaborative environment and is committed to enhan...

Job Description IT Business Systems Analyst - Source-to-Pay Location : Pune, India Job Summary At Zendesk, our IT team, in partnership with business stakeholders, is dedicated to enhancing the integration of finance operations and technology. As we expand our team in Pune, we are looking for a skilled IT Business Systems Analyst with a strong focus on Source-to-Pay processes. If you are passionate about leveraging technology to optimize these value streams and are keen on transforming business requirements into actionable solutions, we want to hear from you! Who We're Looking For We seek an IT Business Systems Analyst who excels in a collaborative environment and is committed to enhancing fi...

Position Title: Support Executive Location: Kanpur/Remote Employment Type: Full-time Role Overview We are seeking a Support Executive who will manage customer and learner queries while also implementing and maintaining a support tool (CRM/ticketing system). This role combines hands-on support delivery with process optimization to ensure a seamless service experience. Key Responsibilities Customer & Learner Support • Act as the first point of contact for queries via phone, email, or chat. • Provide accurate information, troubleshoot issues, and escalate where necessary. Support Tool Implementation & Management • Lead the rollout and configuration of the support/ticketing tool. • Maintain the ...

Job Title: Customer Support Executive (Dutch-Speaking) Location: Gurgaon Department: Customer Experience / Support Job Type: Full-Time Company Overview Transcom is a brief, one-sentence description of your company, e.g., leading e-commerce platform, innovative SaaS provider, global leader in the travel industry. We are passionate about Transcom . We are looking for a dedicated and empathetic Dutch-Speaking Customer Support Executive to join our growing team and serve as the voice of our brand for our valued customers in the Netherlands and Belgium. Job Summary The Dutch-Speaking Customer Support Executive will be the primary point of contact for our Dutch-speaking customers. You will be resp...

Role Summary We are looking for seasoned functional experts to strengthen our Customer Service team at the L2 level. Unlike Team Leads, this role is non-managerial and focuses exclusively on advanced problem-solving, escalations, RCA, and domain-specific expertise. The L2 Associate will act as a subject matter expert (SME) for complex tickets and mentor L1 members, ensuring high-quality client support and reducing dependency on TLs. Key Responsibilities Handle L2 escalations from L1 agents for ERP/ POS/ Inventory/ Procurement/ Finance modules. Perform in-depth RCA and provide resolution within defined SLAs. Partner with TLs and Product teams to close functional gaps and suggest improvements....

Role Summary As a Functional Associate, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams.. Key Responsibilities Manage and resolve functional support tickets within defined SLAs. Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting). Gather and translate client requirements into functional specifications. Support customer with their issues, solution testing, and prepare related case summary. Document solutions, create SOPs, and maintain ...