Customer Support Executive

Kalyan Business Solutions

0 years

0 Lacs

mohali punjab

Posted:1 month ago| Platform: Indeed logo

Apply

Skills Required

support service communication resolve zendesk crm metrics zones

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: Customer Support Executive

Location: Mohali, Punjab

Customer Support Executive ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsibilies for providing assistance, resolving issues and addressing customers inquiries to ensure a seamless and satisfying customer experience. This profile needs to have excellent communication skills.

Job Responsibilities:

Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism.
Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions.
Troubleshoot customer issues, offer solutions, and ensure effective follow-up on open inquiries or complaints.

Assist customers with different inquiries

Document customer feedback, common concerns, and provide insights to improve service processes.
Collaborate with internal teams to resolve complex customer issues or escalate as needed.
Maintain detailed records of customer interactions in Zendesk and CRM systems.
Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction.
Adhere to company policies, procedures, and quality standards during all customer interactions.
Work in a fast-paced environment, handling multiple tasks and customer requests simultaneously.
Be flexible with shift timings to accommodate time zones, including evenings shift.
Ensure a positive customer experience by maintaining a calm, professional demeanor under pressure.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Kalyan Business Solutions

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Support Executive