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Aaneel Technology Solutions
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Customer Support Executive

Customer Support Executive

Aaneel Technology Solutions

3 - 5 years

|

0 Lacs

Posted:2 hours ago| Platform:

Apply

Skills Required

customer support us healthcare customer handling

Work Mode

Remote

Job Type

Full Time

Job Description

Designation:

Job Summary:

Customer Support Executive

night shift position (6 PM to 3 AM IST)

Key Responsibilities:

Provide timely and professional support to customers via phone, email, or chat.
Assist customers in using and navigating our company’s Software products and services.
Resolve customer issues effectively, ensuring a high level of satisfaction.
Maintain accurate documentation of customer interactions using Jira tool.
Collaborate with internal teams to ensure prompt issue resolution.
Identify recurring problems and share feedback for product or process improvements.
Follow established procedures for escalation of unresolved issues.

Required Skills & Qualifications:

Bachelor’s degree or equivalent.
3–5 years of experience in customer support or a similar role in supporting Healthcare software product.
Excellent English communication skills – both verbal and written. Right etiquettes, professionalism and confidence to communicate with esteemed users like Doctors/Physicians.
Computer skills including Jira knowledge, Microsoft Office, and email platforms.
Ability to work independently and manage time efficiently during night shifts.
Customer-focused mindset with problem-solving ability.

Preferred Qualifications (Good to Have):

Prior experience or understanding of the
U.S. Healthcare system
(EHR, insurance, medical billing, etc.).
Experience supporting customers in international time zones.
Familiarity with SaaS platforms or Healthcare software product-based support.
Role & responsibilities

Preferred candidate profile

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