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Whizdm Innovations
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Customer Support Executive

Customer Support Executive

Whizdm Innovations

2 - 5 years

|

3 - 5 Lacs

Posted:3 hours ago| Platform:

Apply

Skills Required

voice process customer support international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Manage incoming emails and make outbound calls to resolve customer queries effectively
Identify and understand customer needs to ensure high satisfaction
Build and maintain trust with customers through professional communication
Provide accurate, complete, and timely information using appropriate tools and methods
Handle customer complaints, offering effective solutions and timely follow-ups
Maintain records of customer interactions and update customer accounts
Follow standard communication procedures, guidelines, and company policies
Go the extra mile to actively engage and retain customers

Preferred candidate profile

Languages
: Excellent Verbal communication in
English + Hindi
(average English will not be considered)
Experience
: Minimum
2 years of relevant experience
in Customer Support Voice process & Email process.
Industry experience
in Fintech, Banking, or BFSI, with exposure to products such as loans, credit cards, or insurance.

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Whizdm Innovations

Software & Automation

Bangalore

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