Job Overview: We are seeking a dynamic and learner-focused Sales Executive to drive enrolments for E&ICT Academy, IIT Kanpur’s educational offerings. The ideal candidate will proactively engage prospective students, guide them towards the right courses, and ensure a high standard of service throughout their journey. Key Responsibilities: Daily Engagement: Achieve daily communication targets by making outbound calls to assigned leads and ensuring consistent follow-ups. Course Guidance: Understand student requirements and assist them in choosing the most suitable IFACET courses/programs based on their goals and background. Upselling & Cross-Selling: Identify and act on opportunities to recommend additional or alternative programs that add value to the learner’s experience. Process Adherence & Reporting: Maintain strict adherence to internal sales processes and submit timely and accurate activity reports. Learner-Centric Approach: Provide exceptional service with a focus on understanding and fulfilling learners' expectations. Issue Resolution: Address and resolve escalations promptly to ensure high satisfaction and retention of students. Required Skills & Qualifications: Bachelor’s degree in any discipline 0.5–2 years of experience in edtech sales or consultative sales roles Strong communication and interpersonal skills Proven ability to meet or exceed targets Familiarity with CRM tools (Leadsquared preferred) and reporting systems Customer-first mindset with a problem-solving attitude If you’re interested, please email your resume to careers@eicta.iitk.ac.in along with your resume. Show more Show less
Job Overview: We are seeking a dynamic and learner-focused Sales Executive to drive enrolments for E&ICT Academy, IIT Kanpur’s educational offerings. The ideal candidate will proactively engage prospective students, guide them towards the right courses, and ensure a high standard of service throughout their journey. Key Responsibilities: Daily Engagement: Achieve daily communication targets by making outbound calls to assigned leads and ensuring consistent follow-ups. Course Guidance: Understand student requirements and assist them in choosing the most suitable IFACET courses/programs based on their goals and background. Upselling & Cross-Selling: Identify and act on opportunities to recommend additional or alternative programs that add value to the learner’s experience. Process Adherence & Reporting: Maintain strict adherence to internal sales processes and submit timely and accurate activity reports. Learner-Centric Approach: Provide exceptional service with a focus on understanding and fulfilling learners' expectations. Issue Resolution: Address and resolve escalations promptly to ensure high satisfaction and retention of students. Required Skills & Qualifications: Bachelor’s degree in any discipline 0.5–2 years of experience in edtech sales or consultative sales roles Strong communication and interpersonal skills Proven ability to meet or exceed targets Familiarity with CRM tools (Leadsquared preferred) and reporting systems Customer-first mindset with a problem-solving attitude If you’re interested, please email your resume to careers@eicta.iitk.ac.in along with your resume.
Position Title: Support Executive Location: Kanpur/Remote Employment Type: Full-time Role Overview We are seeking a Support Executive who will manage customer and learner queries while also implementing and maintaining a support tool (CRM/ticketing system). This role combines hands-on support delivery with process optimization to ensure a seamless service experience. Key Responsibilities Customer & Learner Support • Act as the first point of contact for queries via phone, email, or chat. • Provide accurate information, troubleshoot issues, and escalate where necessary. Support Tool Implementation & Management • Lead the rollout and configuration of the support/ticketing tool. • Maintain the system with updated workflows, FAQs, and automation rules. Ticket & Query Resolution • Track, resolve, and close tickets within defined SLAs. • Maintain logs of frequent issues and solutions and convert them into FAQs. Process Improvement & Reporting • Generate reports on query volumes, response times, and resolution rates. • Suggest process improvements to enhance customer experience. Desired Skills & Qualifications Skills Patience to deal with customer queries. Empathy towards Customer requirements and issues. Strong problem-solving and communication skills. Ability to handle multiple queries and streamline support workflows. Qualifications Bachelor’s degree in any discipline. 1–3 years of experience in customer/student support or operations. Hands-on experience with support/ticketing tools (Freshdesk, Zoho Desk, Zendesk, or similar) desirable.
Position: HR Executive Location: Kanpur Employment Type: Full-time Role Overview We are seeking an HR Executive to manage core HR operations including recruitment, attendance & leave tracking and HRMS (HROne) implementation. The ideal candidate will be detail-oriented, tech-savvy and capable of supporting a growing workforce with efficient HR processes. Key Responsibilities Recruitment & Onboarding • Manage end-to-end hiring process (sourcing, screening, scheduling, interviews and offers). • Coordinate onboarding and induction of new employees. Attendance & Leave Management • Track employee attendance and leaves regularly. • Ensure compliance with company leave policies and maintain accurate records. HROne Implementation & HR Operations • Oversee deployment and smooth functioning of HROne system. • Manage HR data and generate required reports from HRMS. Employee Engagement & Support • Address routine employee queries related to HR policies, attendance, and leave. • Contribute to fostering a positive and transparent work culture. Desired Skills & Qualifications Bachelor’s degree in HR, Business Administration, or related field. 1–3 years of HR operations experience (preferred in EdTech/IT/Services). Hands-on experience with HRMS platforms (HROne preferred) desirable.. Strong organizational and communication skills. Ability to manage multiple tasks with attention to detail. If you’re interested, please email your resume to careers@eicta.iitk.ac.in along with your resume.
Location: Remote/Kanpur Employment Type: Full-time Job Overview: We are seeking a dynamic and learner-focused Admission Counselor to drive enrolments for E&ICT Academy, IIT Kanpur’s educational offerings. The ideal candidate will proactively engage prospective learners, guide them towards the right courses, and ensure a high standard of service throughout their journey. Key Responsibilities: Daily Engagement: Achieve daily communication targets by making outbound calls to assigned leads and ensuring consistent follow-ups. Course Guidance: Understand student requirements and assist them in choosing the most suitable E&ICT Academy courses/programs based on their goals and background. Upselling & Cross-Selling: Identify and act on opportunities to recommend additional or alternative programs that add value to the learner’s experience. Process Adherence & Reporting: Maintain strict adherence to internal sales processes and submit timely and accurate activity reports. Learner-Centric Approach: Provide exceptional service with a focus on understanding and fulfilling learners' expectations. Issue Resolution: Address and resolve escalations promptly to ensure high satisfaction and retention of students. Required Skills & Qualifications: Customer-first mindset with a problem-solving attitude Bachelor’s degree in any discipline 1-3 years of experience in Edtech counselling or consultative sales roles Strong communication and interpersonal skills Proven ability to meet or exceed targets Familiarity with CRM tools (Leadsquared preferred) and reporting systems If you’re interested, please email your resume to careers@eicta.iitk.ac.in along with your resume.
Position: Inside Sales – Lead Location: Kanpur/Remote Employment Type: Full-time About the Role We are looking for an experienced Inside Sales Lead to strengthen our sales team’s effectiveness by developing compelling sales pitches, training agents, and ensuring consistent conversions from provided leads. The role requires a balance of hands-on sales expertise and team leadership to maximise enrolments and learner engagement. Key Responsibilities Sales Pitch & Conversion Develop, refine, and standardise sales scripts tailored to different learner profiles and program offerings. Ensure agents communicate program value, certification, and career benefits effectively. Handle escalated or high-value leads directly when required. Training & Team Development Train and mentor inside sales agents on objection handling, communication, and closing techniques. Conduct regular workshops, role-plays, and feedback sessions to improve performance. Monitor and evaluate agent performance, providing one-on-one coaching where needed. Process & Performance Management Ensure all leads shared with the team are followed up promptly and effectively. Track conversion rates and maintain accurate records using CRM tools. Identify recurring learner queries and prepare structured responses for the team. Reporting Provide regular reports on team performance, conversion metrics, and sales pipeline status to management. Share insights on common challenges faced by the sales team and suggest actionable solutions. Desired Skills & Competencies Excellent communication, persuasion, and objection-handling skills. Strong experience in creating and delivering impactful sales pitches. Familiarity with CRM tools (Leadsquared preferred) for pipeline and performance tracking. Qualifications 6–8 years of inside sales experience, with at least 2 years in a lead/team lead role (Edtech preferred) Proven track record of achieving high conversion rates in EdTech or related industries. Prior experience in training and managing sales teams. What We Offer Competitive salary with attractive performance incentives. Leadership role in scaling the inside sales function of a growing EdTech platform. Career growth opportunities into sales management and strategy roles.
Position Type: Contractual Location: Remote Number of positions: 10 About the Role We are looking for a research-focused Subject Matter Expert (SME) in [Domain] to support our academic content development initiatives. The SME will be responsible for conducting in-depth research on the latest industry trends, frameworks, and best practices and transforming insights into high-quality learning material and presentations. This is a non-delivery, research-oriented role focused on content accuracy, academic rigor, and engaging presentation development. Key Responsibilities Conduct comprehensive research on emerging trends, tools, and practices in various domains Develop and review academic content, case studies, and whitepapers with a strong research foundation. Create and design PowerPoint presentations (PPTs), learning material, and training decks for educational programs. Ensure all content is up-to-date, accurate, and aligned with current industry and academic standards. Collaborate with the content and design teams to simplify complex concepts into learner-friendly formats. Continuously monitor industry developments to keep content relevant and forward-looking. Validate and fact-check content to maintain credibility and academic integrity. Qualifications & Skills General Requirements (For all domains): 4-5 years of academic or industry experience in the chosen domain. Strong research and analytical skills with the ability to synthesize information. Proven ability to create well-structured content and engaging PPTs. Excellent written and verbal communication skills. Detail-oriented with a passion for continuous learning. Domain-Specific Expertise AI/ML Knowledge of AI/ML algorithms, data science, deep learning frameworks. Familiarity with latest trends like Generative AI, MLOps, Responsible AI. Cybersecurity Understanding of threat landscapes, cybersecurity frameworks, and compliance standards. Knowledge of cloud security, zero-trust models, and incident response trends. Digital Marketing Expertise in SEO, social media strategies, analytics, and campaign management tools. Awareness of evolving areas like AI in marketing, influencer marketing, and personalization. Product Management Strong knowledge of product lifecycle, Agile frameworks, and go-to-market strategies. Familiarity with latest practices in AI-driven product management and customer-centric design. Finance & Accounting Deep understanding of accounting standards, financial reporting, and compliance. Awareness of trends like fintech innovations, AI in finance, and digital accounting tools. FinTech Knowledge of digital finance, payments, blockchain, digital lending, wealth-tech, RegTech. Familiarity with trends like digital currencies, open banking, AI-driven finance, global regulations. If this seems like you, please email your resume to careers@eicta.iitk.ac.in