Business Operations & Quality Analyst

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About the Role

We’re seeking a detail-oriented and analytical Business Operations & Quality Analyst to support our global service delivery programs. This role combines operational excellence with quality evaluation, ensuring that digital service providers meet performance standards, clients receive top-quality deliverables, and workflows remain efficient and data-driven.

You will be responsible for vetting, quality assurance, data insights, moderation, and process improvements across multiple categories such as Tech, Design, and Marketing. This position requires a blend of analytical mindset, operational precision, and the ability to make objective quality-based decisions in fast-moving environments.

Key Responsibilities

Operations & Workflow Management

• Manage daily vetting, moderation, and onboarding processes for global digital service providers.
• Maintain SLAs, ensure backlog health, and monitor throughput across multiple projects.
• Coordinate with cross-functional teams (Product, Data, Business Development, Customer Success) to streamline workflows.
• Handle operational escalations and ensure timely resolution with documented audit trails.

Quality Evaluation & Compliance

• Evaluate applications, portfolios, and project outputs against defined rubrics and performance benchmarks.
• Perform quality audits, track approval consistency, and maintain category-specific standards.
• Identify performance trends, skills gaps, and opportunities for upskilling within the talent network.
• Support internal calibration and knowledge-sharing sessions to maintain decision quality.

What You’ll Bring

• Bachelor’s degree in Business, IT, Operations, or a related field.
• 1–4 years of experience in business operations, quality analysis, or moderation (preferably IT / digital services).
• Strong analytical skills and proficiency in Excel, Google Sheets, and reporting tools.
• Excellent communication skills (written and spoken English).
• High attention to detail, problem-solving ability, and a proactive mindset.
• Ability to work independently and adapt quickly to changing priorities.
• Bonus: Familiarity with CRM/ticketing tools (e.g., Salesforce, Zendesk) and marketplace platforms.

Why Join Us

• Be part of a global IT services environment operating at the intersection of operations, analytics, and quality excellence.
• Work with diverse teams, cutting-edge tools, and high-end clients worldwide.
• Opportunity to grow into senior roles such as Operations Lead, Program Manager, or Quality Specialist.
• 5 Days Working
• Flexible work culture that values learning, ownership, and innovation.