Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurgaon
>
Ginni Systems Ltd.
>
Functional Associate

Functional Associate

Ginni Systems Ltd.

2 - 3 years

4 - 6 Lacs

gurgaon

Posted:12 hours ago| Platform: GlassDoor logo

Apply

Skills Required

analyze resolve configuration support engineering erp billing inventory procurement pricing testing data compliance crm sql excel pivot freshdesk salesforce service zendesk writing sap oracle netsuite dashboarding looker power automation scripting python powershell checks analysis documentation metrics communication empathy collaborative

Work Mode

On-site

Job Type

Part Time

Job Description

Role Summary

As a Functional Associate, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams..

Key Responsibilities

Manage and resolve functional support tickets within defined SLAs.
Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting).
Gather and translate client requirements into functional specifications.
Support customer with their issues, solution testing, and prepare related case summary.
Document solutions, create SOPs, and maintain knowledge base articles.
Provide data-driven insights on ticket trends, SLA compliance, and recurring issues.
Collaborate with cross-functional teams to improve processes and customer satisfaction.

Technical Skills: Mandatory

2–3 years of experience in ERP, CRM, or business application functional support.
SQL basics (ability to write/read simple queries: SELECT, JOIN, GROUP BY).
Advanced Excel (pivot tables, VLOOKUP/HLOOKUP, data validation).
Familiarity with ticketing tools (Freshdesk, Salesforce Service Cloud, Zendesk, or similar).
Exposure to solution testing and writing case study and solution articles.

Preferred

Retail ERP exposure (POS, Inventory, Billing, GST, Promotions).
Experience with other ERP/CRM platforms (SAP B1, Oracle NetSuite, Zoho Books, Tally, Salesforce, MS Dynamics).
Knowledge of BI/ dashboarding tools (Google Looker Studio, Power BI, Tableau).
Familiarity with automation workflows in ticketing systems.
Basic scripting (Python, PowerShell, Batch) for quick data checks or validation.

Professional Skills

Strong problem-solving and root-cause analysis ability.
Documentation and SOP creation.
Metrics-driven approach (SLA, CSAT, ticket ageing).
Ability to manage tasks in a fast-paced, cross-functional environment.

Interpersonal Skills

Clear and confident communication skills (verbal & written).
Empathy and customer-first approach.
Professional under pressure, with good stakeholder management.
Team player with collaborative mindset.

Qualifications & Experience

Graduate in Commerce, IT, Business Administration, or equivalent.
3–5 years in functional support/implementation for ERP, CRM, or business applications.
Retail ERP experience is a plus, not mandatory.

Success Metrics (KPIs)

SLA adherence 95%.
High CSAT ( 4.5/5).
Reduced repeat incidents per client quarter.
Timely UAT validations and RCA submissions.

More Jobs at Ginni Systems Ltd.

Customer Success Executive

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Customer Success Executive

Gurgaon

Experience: Not specified

INR 2 - 8 Lacs

Customer Relationship Manager

Gurgaon

7.0 - 7.0 yrs

Salary: Not disclosed

SDET

Gurugram, Haryana

5.0 - 5.0 yrs

Salary: Not disclosed

SDET

Gurgaon

5.0 - 5.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Python Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.