390 Freshdesk Jobs

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description The Role As a Demo Engineer, you are the technical powerhouse and product storyteller of our sales team. You will be instrumental in achieving our revenue goals by providing exceptional technical and product expertise to our prospective customers. You will be responsible for understanding a prospect's business challenges and delivering compelling, customized product demonstrations that clearly articulate the value and ROI of our solution. This is a critical role that bridges the gap between our sales team and our product, requiring a unique blend of technical acumen, business sense, and outstanding communication skills. Key Responsibilities: Collaborate with Account Executives: Work alongside the sales team to strategize on account pursuits, understand customer needs, and prepare for prospect meetings. Lead Technical Discovery: Engage with prospects to uncover their technical and business requirements, identifying key pain points and opportunities where our platform can provide value. Deliver World-Class Demonstrations: Design and deliver engaging, value-driven product demonstrations to audiences ranging from technical staff to C-level executives. Build Custom Demo Environments: Configure and customize the demo environment with prospect-specific data and workflows to create a personalized and impactful experience. Act as the Product Expert: Serve as the primary technical point of contact for prospects, answering in-depth questions about product features, architecture, security, and integrations. Handle Technical Objections: Expertly address and overcome technical objections from prospects throughout the sales cycle. Support RFPs/RFIs: Provide detailed and accurate written responses for the technical components of RFPs (Request for Proposal) and RFIs (Request for Information). Be the Voice of the Customer: Act as a key liaison between the field and our Product/Engineering teams, channeling customer feedback to help shape the future of our product roadmap. Stay Ahead of the Curve: Continuously learn and maintain expert-level knowledge of our product, the competitive landscape, and industry trends. Qualifications What We're Looking For: Required Qualifications: 3-6 years of experience in a pre-sales, sales engineering, solutions consulting, or a similar customer-facing technical role, preferably within a B2B SaaS company. Proven ability to understand complex business problems and map them to technical solutions. Exceptional presentation and communication skills, with the ability to tell a compelling story and articulate technical concepts clearly to both technical and non-technical audiences. A natural curiosity and a passion for technology and problem-solving. Ability to manage multiple projects simultaneously in a fast-paced environment. Self-motivated, proactive, and able to work effectively in a collaborative team setting. Preferred Qualifications (Nice to Have): Experience with scripting languages (e.g., Python, JavaScript) for demo customization. Hands-on experience with REST APIs, webhooks, and common integration patterns. Familiarity with cloud platforms (AWS, Azure, GCP) and modern enterprise IT architecture. Experience working with global customers across different time zones and cultures. Knowledge of the [Your Industry Vertical] industry. Additional Information Skills Inventory: Demo Engineer I. Technical Acumen Product Knowledge: Demonstrates a deep understanding of the platform’s features, use cases, and limitations. Demo Environment Management: Shows the ability to set up, customize, and troubleshoot the standard demo environment. Scripting & Customization: Possesses the ability to write light scripts (e.g., using Python or JavaScript) to tailor demos or showcase integrations. API & Integrations: Can clearly explain and demonstrate how our APIs (e.g., REST) work and connect with other third-party systems. Cloud & Infrastructure Literacy: Understands basic concepts of cloud hosting (AWS/Azure/GCP), security principles, and data residency. Database Fundamentals: Has the ability to use basic queries (e.g., SQL) to manipulate data within the demo environment to make it relevant for prospects. II. Sales & Business Acumen Discovery & Qualification: Asks insightful questions to effectively uncover prospect pain points, budget, authority, and timelines. Value-Based Storytelling: Consistently connects product features back to a specific business value or ROI for the prospect. Objection Handling: Effectively addresses and reframes technical and business-related objections from prospective customers. Competitive Analysis: Understands key competitors in the market and can clearly articulate our unique differentiators. Needs Analysis: Demonstrates the ability to accurately map complex customer requirements to the platform's capabilities. III. Communication Skills Presentation & Demonstration Delivery: Presents with confidence, clarity, and energy, while effectively pacing the demo to engage the audience. Active Listening: Genuinely listens to the prospect's needs and challenges before formulating a response. Explaining Complex Concepts Simply: Can distill highly technical topics into simple, digestible terms for non-technical stakeholders. Written Communication: Writes clear, concise, and professional emails, RFP responses, and follow-up documentation. Internal Collaboration: Works effectively and builds strong relationships with Account Executives, Product, Marketing, and Engineering teams. IV. Personal Attributes Problem-Solving: Thinks on their feet to creatively solve unexpected issues or questions during live demonstrations. Curiosity: Shows a strong and genuine desire to learn about the customer's business, our product, and new technologies. Composure Under Pressure: Stays calm and professional when facing tough questions or technical difficulties. Proactiveness / Self-Starter: Manages their own schedule and workload effectively without needing constant supervision. Customer Empathy: Genuinely seeks to understand and is driven to solve the customer's core problems. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description The Role As a Demo Engineer, you are the technical powerhouse and product storyteller of our sales team. You will be instrumental in achieving our revenue goals by providing exceptional technical and product expertise to our prospective customers. You will be responsible for understanding a prospect's business challenges and delivering compelling, customized product demonstrations that clearly articulate the value and ROI of our solution. This is a critical role that bridges the gap between our sales team and our product, requiring a unique blend of technical acumen, business sense, and outstanding communication skills. Key Responsibilities: Collaborate with Account Executives: Work alongside the sales team to strategize on account pursuits, understand customer needs, and prepare for prospect meetings. Lead Technical Discovery: Engage with prospects to uncover their technical and business requirements, identifying key pain points and opportunities where our platform can provide value. Deliver World-Class Demonstrations: Design and deliver engaging, value-driven product demonstrations to audiences ranging from technical staff to C-level executives. Build Custom Demo Environments: Configure and customize the demo environment with prospect-specific data and workflows to create a personalized and impactful experience. Act as the Product Expert: Serve as the primary technical point of contact for prospects, answering in-depth questions about product features, architecture, security, and integrations. Handle Technical Objections: Expertly address and overcome technical objections from prospects throughout the sales cycle. Support RFPs/RFIs: Provide detailed and accurate written responses for the technical components of RFPs (Request for Proposal) and RFIs (Request for Information). Be the Voice of the Customer: Act as a key liaison between the field and our Product/Engineering teams, channeling customer feedback to help shape the future of our product roadmap. Stay Ahead of the Curve: Continuously learn and maintain expert-level knowledge of our product, the competitive landscape, and industry trends. Qualifications What We're Looking For: Required Qualifications: 3-6 years of experience in a pre-sales, sales engineering, solutions consulting, or a similar customer-facing technical role, preferably within a B2B SaaS company. Proven ability to understand complex business problems and map them to technical solutions. Exceptional presentation and communication skills, with the ability to tell a compelling story and articulate technical concepts clearly to both technical and non-technical audiences. A natural curiosity and a passion for technology and problem-solving. Ability to manage multiple projects simultaneously in a fast-paced environment. Self-motivated, proactive, and able to work effectively in a collaborative team setting. Preferred Qualifications (Nice to Have): Experience with scripting languages (e.g., Python, JavaScript) for demo customization. Hands-on experience with REST APIs, webhooks, and common integration patterns. Familiarity with cloud platforms (AWS, Azure, GCP) and modern enterprise IT architecture. Experience working with global customers across different time zones and cultures. Knowledge of the [Your Industry Vertical] industry. Additional Information Skills Inventory: Demo Engineer I. Technical Acumen Product Knowledge: Demonstrates a deep understanding of the platform’s features, use cases, and limitations. Demo Environment Management: Shows the ability to set up, customize, and troubleshoot the standard demo environment. Scripting & Customization: Possesses the ability to write light scripts (e.g., using Python or JavaScript) to tailor demos or showcase integrations. API & Integrations: Can clearly explain and demonstrate how our APIs (e.g., REST) work and connect with other third-party systems. Cloud & Infrastructure Literacy: Understands basic concepts of cloud hosting (AWS/Azure/GCP), security principles, and data residency. Database Fundamentals: Has the ability to use basic queries (e.g., SQL) to manipulate data within the demo environment to make it relevant for prospects. II. Sales & Business Acumen Discovery & Qualification: Asks insightful questions to effectively uncover prospect pain points, budget, authority, and timelines. Value-Based Storytelling: Consistently connects product features back to a specific business value or ROI for the prospect. Objection Handling: Effectively addresses and reframes technical and business-related objections from prospective customers. Competitive Analysis: Understands key competitors in the market and can clearly articulate our unique differentiators. Needs Analysis: Demonstrates the ability to accurately map complex customer requirements to the platform's capabilities. III. Communication Skills Presentation & Demonstration Delivery: Presents with confidence, clarity, and energy, while effectively pacing the demo to engage the audience. Active Listening: Genuinely listens to the prospect's needs and challenges before formulating a response. Explaining Complex Concepts Simply: Can distill highly technical topics into simple, digestible terms for non-technical stakeholders. Written Communication: Writes clear, concise, and professional emails, RFP responses, and follow-up documentation. Internal Collaboration: Works effectively and builds strong relationships with Account Executives, Product, Marketing, and Engineering teams. IV. Personal Attributes Problem-Solving: Thinks on their feet to creatively solve unexpected issues or questions during live demonstrations. Curiosity: Shows a strong and genuine desire to learn about the customer's business, our product, and new technologies. Composure Under Pressure: Stays calm and professional when facing tough questions or technical difficulties. Proactiveness / Self-Starter: Manages their own schedule and workload effectively without needing constant supervision. Customer Empathy: Genuinely seeks to understand and is driven to solve the customer's core problems. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Location: Mumbai About Us: Wellbeing Nutrition is revolutionising the nutraceutical industry by providing high-quality, science-backed supplements and wellness products directly to consumers. Our mission is to empower individuals to take control of their health and well-being through education, transparency, and access to premium nutritional products. Position Overview: As a Customer Support Representative in WBN, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience via various channels, while documenting interactions and escalating complex cases, along with upselling WBN’s products. Key Responsibilities: Customer Interaction: Answer customer inquiries via phone, email or chat. Provide accurate and timely information about products, services, and company policies. Listen actively to customer concerns and understand their needs. Escalate complex or sensitive issues to appropriate teams. Issue Resolution: Identify and resolve customer issues promptly and effectively. Provide troubleshooting and guidance to customers. Document customer interactions and resolutions in the CRM system. Follow up with customers to ensure satisfaction. Product/Service Knowledge: Maintain a strong understanding of products, services, and company policies. Stay updated on new products, features, and processes. Record Keeping: Accurately record customer interactions and issue resolutions in the CRM system. Maintain detailed and organized records of customer interactions. Upselling: Apart from resolving customer queries/ complaints effectively, upsell WBN’s products, in other words, promote relevant products/services to increase overall revenue. Collaboration: Collaborate with other teams to ensure seamless customer experiences. Share insights and feedback to improve customer service processes. Requirements: Excellent communication skills (written and verbal). Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Customer-centric mindset and a passion for providing excellent service with upselling skills. Experience with CRM systems (e.g. Kapture/Shopify/Freshdesk) is a plus. Show more Show less

1. Technical Expertise & Market Foresight: Maintain deep technical knowledge of E-Mobility technologies, including EV charging, battery management, power electronics, insulation monitoring, and vehicle electrification trends. Continuously analyse emerging technologies (solid-state batteries, bidirectional charging, wireless charging, megawatt charging, etc.) and assess their impact on Bender’s product portfolio. Identify gaps in Bender’s existing solutions and propose technical modifications or new product development to align with future market demands. Collaborate with the Technical Account Management Team in Germany, the R&D and product management to define product evolution strategies for APAC. 2. Sales & Business Growth Enablement: Support the sales team by acting as a key technical expert during customer meetings, product demonstrations, and business negotiations. Work with OEMs, Tier 1 suppliers, and charging infrastructure providers to understand their technical requirements and integrate Bender’s solutions effectively. Conduct technical training sessions for sales teams, partners, and customers to enhance product adoption. Assist in defining pricing models and go-to-market strategies for E-Mobility solutions. 3. Customer Engagement & Solution Development: Act as the primary technical interface for customers, addressing their queries via Freshdesk (the cross-location tool for customer support) and other channels. Conduct regular technical discussions with top customers to understand their future roadmap and position Bender as their preferred safety solutions provider. Provide insights on how Bender can integrate with advanced vehicle architectures and smart charging infrastructure. Assist customers in regulatory compliance by aligning Bender’s products with local and international EV safety standards (IEC, UL, GB, etc.). Support to improve the product information documentation. 4. Product & Technology Roadmap Contribution: Support the “Technical Sales & Product Manager – E-Mobility” in defining requirements and product roadmaps Support the local product approval and certification process for market entry. Provide detailed feedback on product improvements, firmware/software enhancements, and new feature requests. 5. Team Leadership & Internal Alignment: Lead the Technical Account Management team in India and ensure seamless knowledge sharing. Develop technical content, including whitepapers, case studies, and best practices, to position Bender as a thought leader in E-Mobility. Synchronize with global teams to align on technology trends and product strategies. Qualifications & Skills: Education: Bachelor’s or Master’s degree in Electrical Engineering, Power Electronics, Embedded Systems, or a related field. Experience: 5+ years in technical account management, product management, or sales engineering in the E-Mobility sector. Technical Knowledge: Expertise in power electronics, battery safety, high-voltage systems, EV charging, and electrical safety. Understanding of emerging E-Mobility technologies such as V2G (Vehicleto-Grid), energy storage integration, and AI-based predictive maintenance. Experience in working with OEMs, Tier 1 suppliers, and charging infrastructure providers. Soft Skills: Strong analytical mindset to assess market trends and translate them into business opportunities. Excellent communication and negotiation skills to bridge technical and commercial discussions. Understand cultural differences between Asia and Europe. Ability to collaborate with cross-functional teams and work in a global matrix organization. How to apply: Interested candidates are invited to submit their CV and a brief cover letter to abila.jose@bender-in.com Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Maintain contracts in contracts repository: updated with parent -child linkage, meta data, validate executed contracts. Identify and tracks issues, coordinate and track remediation action with global SS team, vendor, risk teams and business stake holders till closure. Support and execute efficient processes: I. To support locating and understanding how to upload manage and retrieve documentation across internal tools. II. Support ad-hoc projects on contract management and administration – transition to new tool etc. III. Exposure to ERP tools, preferably Coupa: including all modules of procure to pay cycle from vendor set-up to payment process. IV. Exposure to procure to pay cycle, purchase order/contract processing, data analysis and reporting catalogue management and vendor management. V. Deep understanding of contract review process, contract templates and contract clauses especially master agreement, NDA’s, amendments etc. Review basic contractual documents (PO, work orders, service orders) from a contractual and commercial perceptive to ensure compliance with company policies and practices. Experience working with globally distributed internal and external teams. Collaborates XFN teams to meet the objective, business controls and compliance requirements. Review of contracts from a commercial perspective, to ensure value for money and reduced risk for the organisation. Negotiate cost structure across multiple spend categories to drive savings and avoidance for the organisation. Contributing to the creation and maintenance of spend category strategies. Manage and support the vendor relationship, contract and high-level sourcing of top spend categories where the products, services or vendors are used across multiple sites or business units. Be process driven and project focused with ability to prioritise and get projects completed in set timeframe. Prioritize workload under direction of your line manager to meet the changing demands of the business and the market Qualifications BA/BS degree 5+ years of related experience Experience with Netsuite & Coupa (or other ERP systems) Experience working with contract documents such as Statements of Work, Master Service Agreements, Amendments etc Ability to take initiative, work flexibly, and collaborate with cross functional partners Goal oriented team player Ability to see the big picture and work with a team to prioritize requests Strong customer service focus, written and verbal communication skills, and attention to detail Ability to learn quickly in a dynamic environment Ability to provide support to global teams and collaborate across time zones Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

🌟 We’re Hiring: Customer Service Representatives & Support Managers 📍 Location : Remote 🕒 Employment Type : Contract-based / Freelance / Part-time – 1 Month 📅 Start Date : [Immediate] Are you passionate about delivering exceptional customer experiences and driving support excellence? Join our fast-paced, customer-obsessed team where you’ll play a critical role in shaping how we support users across multiple channels and platforms. 🔧 Key Responsibilities Respond to and resolve multichannel support tickets (email, chat, voice, social, etc.) Monitor and report key support KPIs and metrics (e.g., CSAT, FRT, ART, etc.) Update and maintain internal knowledge bases and help center documentation Handle customer escalations with professionalism and urgency Coach, mentor, and lead junior support agents to consistently meet quality standards Identify and implement process improvements to increase efficiency and customer satisfaction Collaborate with cross-functional teams (product, sales, QA) to relay customer insights 💻 Tools & Platforms You’ll Work With Commercial Support & CX Platforms: Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow HubSpot Service Hub, Intercom, Helpscout NICE IEX, Verint, Assembled RingCentral, Nextiva Tableau, Qualtrics, SurveyMonkey Slack, Microsoft Teams Open Source / Free Tools: Ticketing: osTicket, Zammad, Request Tracker, UVDesk, FreeScout Messaging: Rocket.Chat, Mattermost, Element, Jitsi Meet Documentation: DokuWiki, BookStack, MediaWiki, Outline Reporting & Analytics: Metabase, Apache Superset, Google Data Studio (free) Survey & Feedback: Google Forms, LimeSurvey ✅ What We’re Looking For 2+ years of experience in customer support or service delivery roles Strong verbal and written communication skills Proven ability to manage and resolve complex customer issues Familiarity with support automation, AI/chatbots, or workflow optimization is a plus Experience with both enterprise and open-source tools is an advantage Leadership or team coaching experience (for Support Manager applicants) Interested Please share your Profiles to Ganapathikumar@highbrowtechnology.com Show more Show less

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are looking for a Partner Support Executive who will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience. Key Responsibilities Partner Query Support Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strong First Response Time (FRT) and meet chat acceptance SLAs . Service Excellence Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute . Partner Onboarding & Integration Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions. Cross-Team Collaboration Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases. Must-Have 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups). Strong understanding of APIs, Webhooks , and third-party integration workflows. Proficiency with tools like Freshdesk, Zendesk, Intercom , or similar platforms. Excellent verbal and written communication skills. Good to Have Prior experience in SaaS customer success or technical support. Familiarity with CRMs and automation tools. Experience collaborating with internal tech and onboarding teams. Perks & Benefits Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem. Collaborate closely with cross-functional teams and leadership. Exposure to international partner operations and real-time WhatsApp integrations. Why Join AiSensy? Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact. Global Exposure : Collaborate with WhatsApp’s global teams and join exclusive partner events. Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement. Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding. Learn More About Us YouTube Demo – Watch Now Partnership Model Explore here Website: https://m.aisensy.com YouTube: AiSensy YouTube Channel LinkedIn: AiSensy LinkedIn Instagram: @aisensy_official Show more Show less

The Senior CRM Executive at Style feathers will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership. Key Responsibilities: Supervise CRM Executives and ensure high service quality and TAT adherence Handle escalated queries and resolve customer concerns effectively. Monitor ticket flow, assign priorities, and ensure timely closures. Train and support team members on SOPs and customer handling techniques. Collaborate with departments (Operations, Technical, QA) to resolve complex issues. Generate reports using CRM dashboards for performance reviews. Uphold a customer-first approach in all team functions. Required Skills & Competencies: Soft Skills Conflict Resolution Patience & Empathy Multitasking & Prioritization Team Mentoring Escalation Handling Communication Skills: Verbal, Written, Convincing Ability, Fluency – Most Preferable Technical Skills Advanced Excel CRM Software Knowledge (e.g., Zoho, Freshdesk) Dashboard Management Ticket Handling & Process Optimization Qualifications: Bachelor’s degree in any relevant discipline. 2–3 years of experience in customer service or CRM roles, with at least 1 year of team lead experience. Key Performance Indicators (KPIs): Customer Satisfaction (CSAT) First Response & Resolution Times Escalation Rate SLA Compliance Coaching & Feedback Implementation Company Perks Join a company that values growth, collaboration, and excellence. We offer opportunities for continuous learning and career growth in the dynamic field. Flexible schedule. Health insurance. Internet reimbursement. Leave encashment. Paid sick time and paid time off. Provident Fund. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Ability to commute/relocate: Mota Varachha, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Secondary(10th Pass) (Preferred) Experience: CRM software: 2 years (Preferred) Language: English (Preferred) Location: Mota Varachha, Surat, Gujarat (Preferred) Work Location: In person Speak with the employer +91 8154840234 Application Deadline: 19/06/2025 Expected Start Date: 17/06/2025

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity: Work with a dynamic and enthusiastic team passionate about delivering exceptional customer experiences. Learn the inner workings of a startup and grow alongside the company. Get hands-on experience building and optimizing systems, processes, and workflows. Collaborate directly with founders, sharing insights and receiving valuable feedback. Be part of a growth-stage brand with a clear path to becoming a future leader. Responsibilities: Customer Interaction: Handle customer inquiries across multiple channels, including phone, email, live chat, and social media. Product Assistance: Provide accurate information about products and services, handle complaints, process orders, and manage returns. Troubleshooting: Resolve product-related issues promptly and effectively, ensuring high customer satisfaction. Customer Records: Maintain and update customer records with detailed and accurate information based on interactions. Product Knowledge: Develop an in-depth understanding of the company’s offerings to deliver accurate and helpful support. Performance Goals: Collaborate with the support team to meet and exceed customer service performance metrics. Feedback Analysis: Gather and analyze customer feedback, coordinating with product and technical teams to improve the overall user experience. Process Improvement: Assist in creating and refining customer support tools and processes to enhance efficiency and satisfaction. Qualifications: A minimum of 3 years of experience in customer support or a related field.(preferably in a B2B SaaS environment). Strong communication skills and a customer-centric mindset. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools Customer-focused and empathetic, with a strong drive to deliver top-notch support experiences. Why Join Us? Work in a supportive and innovative environment that encourages personal and professional growth. Be part of a company that values customer satisfaction as its core priority. Enjoy the opportunity to lead and contribute to impactful projects in a growing organization. Ready to make a difference in the customer journey? Join us as a Senior Customer Support Executive and be the voice that represents our brand! Show more Show less

About PINQ Polka: At PINQ Polka, we’re redefining women’s wellness with problem-solving lifestyle and intimate care products. We’re not just a brand — we’re a movement that celebrates comfort, confidence, and conversations around topics often considered taboo. Role Overview: We are looking for a Customer Service Specialist who’s empathetic, proactive, and passionate about delivering exceptional service. You’ll be the voice of PINQ Polka for our 3L+ strong community of women, handling everything from product queries to post-purchase support with care and confidence. Key Responsibilities: Be the first point of contact for customer queries via WhatsApp, Instagram DMs, email, and calls Guide customers on product usage, fit, sizing, and care instructions Manage order-related concerns including returns, exchanges, and delivery issues Coordinate with the operations and logistics team to resolve escalations quickly Document conversations and feedback accurately in our CRM tools (Shopify, WhatsApp API, Freshdesk, etc.) Identify and share customer insights that can help improve our product and service offerings Assist in creating content for FAQs, how-to guides, and customer education campaigns What We’re Looking For: 1–3 years of experience in customer service (D2C or e-commerce background preferred) Excellent written and verbal communication in English (Hindi/other regional languages are a bonus) Empathy-led approach with a strong sense of ownership Familiarity with online tools like Shopify, WhatsApp Business, Google Sheets, and email support platforms Passion for women’s wellness and problem-solving products Show more Show less

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

Location: Chennai About The Role As a member of the Customer Support department and reporting to the Director, Technical Support, you will play a pivotal role as an internal support escalation subject matter expert. Our technical support services provide our customers with resolving technical challenges involving platform issues, data flows, networking, communication failures, and KPI calculations for the customer assets. This role is responsible for overseeing the technical support team to ensure efficient operations and exceptional customer service aligned with our 24/7 Global Support Team. Additionally, it involves managing support processes, enhancing team performance, documentation preparation and maintaining a high standard of technical issue resolution. Finally, it involves managing a small team of technical support specialists. What You Will Be Doing Lead and manage a team of Technical Support specialists. Provide guidance, training, and mentorship to ensure excellent customer service and technical expertise as well as cultivate a positive work environment, strengthen teamwork, and knowledge sharing to ensure their professional development and function. Collaborate with your team to troubleshoot and resolve complex technical issues related to CLIENT’s products and other services within. Analyze problems, identify root causes, and implement solutions and making sure to incorporate best practices that are aligned with the Product roadmap and technology considerations Interact with customers as well as the technical support team to understand their challenges and requirements. Provide clear and concise explanations of technical concepts in writing and verbally to our customers on the resolution of tickets via email, meetings or conference calls. Manage and escalate high-priority and critical customer issues to appropriate levels within the organization. Perform standard personnel management responsibilities to support team member development, goal setting, annual performance reviews as well as vacation and paid time off approvals. Coordinate the day-to-day work of a technical support team focused on successfully maintaining the customer assets on CLIENT’s products. Ensure accurate documentation of technical issues, solutions, and best practices. Maintain a knowledge base to aid in efficient issue resolution and to facilitate continuous learning. Continuously evaluate and improve technical support processes to enhance efficiency and customer satisfaction. Identify trends in support requests and work with relevant teams to address recurring issues. Co-operate with the rest Technical Support Managers and your Director to improve technical support processes and documentation Serve as a technical expert on CLIENT’s platform with our customers for data-related issues, such as data flow issues, KPI calculations, and software logic. What You Will Need To` Be Successful Bachelor's degree in engineering (Renewable /Communication/Data Engineering preferred). Minimum of 5 years of experience in a technical support role in the renewable industry or operations & maintenance (O&M). Extensive knowledge of Freshdesk as well as Technical Support ticketing workflows. Previous working experience in project management, schedule management, risk management, and issue resolution. Good understanding of renewable energy sources: Such as Wind, solar, and energy storage systems Knowledge of data acquisition systems, SCADA. Ability to interpret networking, data flows, and electrical diagrams. Knowledge of common industrial communications protocols like Modbus RTU/TCP, OPC DA/UA, and DNP3. Understanding of OSI Soft’s PI system and SQL Database. Preferred Experience Minimum of 2 years' experience as a lead or manager of a technically focus team Knowledge of SQL, Python, or other scripting tools to perform data analysis. Knowledge of Linux Competencies -Technical Skills Technical Knowledge and Expertise: A deep understanding of the products, services, or systems being supported is essential. Troubleshooting: This includes researching problems, following procedures, and using relevant tools. Software Proficiency: Support team members should be proficient in using relevant software and tools, such as CRM systems, ticketing systems, diagnostic tools, and communication platforms. Product Knowledge: Managing and updating knowledge bases is critical for providing consistent and accurate information to customers or colleagues. Innovation: Innovation is a valuable competency for support team members, enabling them to find creative solutions to customer issues and improve internal processes. Leadership Skills Communication: Effective communication fosters understanding, trust, and collaboration within a team. Emotional Intelligence: It's vital for building strong relationships, resolving conflicts, and making empathetic decisions. Decision-Making: Leaders need strong decision-making skills, including analyzing situations, weighing pros and cons, and making informed choices. Adaptability: Leaders should be open to new ideas, pivot when needed, and help their teams navigate change effectively. Inspiring and Motivating: Leaders set a compelling vision, set clear goals, and provide encouragement and recognition.

Location: Chennai About The Role As a member of the Global Customer Support department and reporting to the Manager of Technical Support, you will play a pivotal role as an internal support escalation subject matter expert. Our technical support services provide our customers with resolving technical challenges involving multiple platform issues, data flows, networking, communication failures, and KPI calculations for customer assets. The Technical Support Specialist is the 1st line of support for incoming issues, requests and phone calls, This position involves prioritizing incoming requests, assigning tasks to appropriate support teams, and ensuring timely and efficient responses to customer concerns while maintaining a high level of customer In this role, you will support our customers by resolving technical challenges involving platform issues, data flows, networking, communication failures and more.. This is part of the shifting 24x7 schedule that includes weekends. What You Will Be Doing Receive, triage, and prioritize incoming technical support calls from customers. Receive incoming support requests through various channels such as phone and ticketing systems. Assess and prioritize cases based on urgency, impact, and customer Service Level Agreements (SLA) Gather detailed information from customers to accurately identify and document issues, including relevant symptoms, error messages, and troubleshooting steps already taken. Update the client as support tickets progress and communicate issue resolution. Troubleshoot and diagnose data flow issues from remote sites into the Cloud. Perform diagnostic tests to resolve straight-forward issues or escalate complex cases to appropriate support tiers or subject matter experts. Identify and escalate priority issues or service disruptions to appropriate personnel, such as support managers or senior support specialists, for resolution. Ensure timely resolution of escalated issues to minimize the impact on customers. Maintain accurate and up-to-date records of support requests, including details of the issue, troubleshooting steps taken, resolution provided, and any follow-up actions required. Serve as the face of CLIENT with our Customers. Strive to meet or exceed customer satisfaction targets by providing professional, empathetic, and effective support experiences. Gather customer feedback and insights for continuous improvement. Provide expert technical support for SaaS Solutions used in renewable energy applications, particularly for solar, wind, storage and hybrid sites. Assist clients with troubleshooting, and resolving technical issues related to SCADA system operations, data collection, and control processes. Troubleshoot, diagnose, SaaS-related issues in real-time, ensuring minimal downtime for clients. Respond to customer inquiries through various channels (phone, ticketing system) with clear, concise, and actionable solutions. Create and maintain detailed documentation for the resolution provided in the support ticketing system. Create knowledge articles of recurring issues solutions, best practices and configuration guidelines in the knowledge base system. Collaborate with internal teams, including engineering, product development to escalate and resolve more complex issues. Own Customer issue resolution and communication from start to end including engaging cross-functional teams for assistance in the background. Participate in weekly on-call rotation. What You Will Need To Be Successful We believe you enjoy working in a purpose-driven organization and thrive in an environment where you need to find creative solutions to challenging problems in a fast-changing context. This also means that you effectively manage multiple tasks of varying complexities, work well in a fast-paced environment, and are driven by continuous learning and growth. Specifically, we are looking for someone with the following toolbox: Bachelor's degree in engineering (Renewable /Communication/Data Engineering preferred). Minimum of 3 years of experience in a technical support role. Renewable industry or operations & maintenance (O&M) preferred). Knowledge of CRM / Ticketing system as well as ticketing workflows. Competencies And Qualifications Software Proficiency. Proficient in using relevant software and support tools, CRM platforms like Freshdesk as well as Technical Support ticketing workflows. Familiarity with SaaS (Software as a Service) products and technologies is a plus. Database Knowledge. Familiar with SQL and relational databases. Cloud Computing. Good understanding of cloud computing platforms and databases such as Azure and AWS (Amazon Web Services). Computer Networking Expertise. Experience working with Linux and networking fundamentals. Good understanding of networked devices and communication protocols. The ability to diagnose and resolve technical issues efficiently is fundamental. This includes researching problems, following procedures, and using relevant tools. Soft Skills Communication Empathy and Customer Focus Time Management and Prioritization Adaptability Team Player

Position : Customer Support Executive Location : Remote/Rotational Shifts Experience : 1+ Years Salary : Up to ₹6,00,000 per annum (Negotiable) About the Company The co. fast-growing SaaS company focused on helping small and medium-sized businesses (SMBs) streamline their finance operations. Our integrated purchasing and invoicing platform empowers finance teams to take control of spending and manage cash flow more efficiently. Role Summary We are seeking a Customer Support Executive who is empathetic, solution-driven, and an excellent communicator. You’ll be part of a collaborative support team providing high-quality assistance to global customers, particularly in North America, the UK, and Australia. Key Responsibilities Take full ownership of customer queries and ensure timely resolution. Provide support via phone, email, and live chat. Troubleshoot both technical and non-technical issues. Escalate unresolved concerns to relevant internal teams. Collaborate with QA and Engineering to investigate bugs and keep users updated. Track and act upon customer feedback. Create and maintain a knowledge base of solution articles. Identify opportunities for product improvement and share insights with the product team. Required Qualifications Graduate in any discipline. 1+ years of customer support experience, preferably serving clients in international markets (North America, UK, Australia). Excellent verbal and written communication skills in English. Self-motivated, quick learner with strong problem-solving skills. Willingness to work night and early morning shifts (rotational). Good to Have Experience with SaaS-based platforms. Familiarity with support tools like Zendesk, Freshdesk, Intercom. Experience with Jira or similar ticketing/bug tracking systems. Ability to simplify complex technical issues for customers. Show more Show less

The rise of remote work has transformed the job market, offering professionals in the USA unprecedented flexibility to work from anywhere while maintaining full-time employment. With companies increasingly adopting “work-from-anywhere” policies, 2025 is a prime year to explore high-paying, fulfilling remote career opportunities. Whether you’re a seasoned professional or just starting out, this guide highlights the top full-time remote jobs hiring right now in the USA, along with actionable insights to help you land your dream role. From tech to healthcare to creative fields, we’ve curated a list of in-demand positions based on current trends and job board data. This SEO-optimized article is designed to help you navigate the remote job landscape, offering details on job roles, required skills, salary ranges, and tips for standing out in a competitive market. Let’s dive into the top full-time remote jobs hiring in the USA in 2025! Why Remote Work is Thriving in 2025 Benefits Remote work has become a cornerstone of the modern workplace, driven by advancements in technology, changing employee expectations, and the proven benefits of flexibility. According to Forbes, around 70% of workers are expected to work remotely at least five days a month by 2025. Companies are tapping into a global talent pool, prioritizing output over office attendance, and offering competitive salaries to attract skilled professionals. Here’s why remote work continues to thrive: Flexibility and Work-Life Balance: Remote jobs allow employees to manage their schedules, reduce commutes, and achieve a better balance between personal and professional lives. Cost Savings for Employers: Companies save on office space and operational costs, enabling them to invest in top talent regardless of location. Technological Advancements: Tools like Zoom, Slack, and advanced CRMs make remote collaboration seamless and efficient. Employee Demand: Surveys show that a significant percentage of workers prefer remote or hybrid roles, pushing employers to adapt. With this backdrop, let’s explore the top full-time remote jobs hiring right now in the USA, organized by industry and demand. Top Full-Time Remote Jobs in Technology Role The tech sector continues to lead the remote work revolution, offering a wide range of roles for developers, engineers, and IT professionals. Here are some of the most sought-after tech positions in 2025: Software Engineer Software engineers design, develop, and maintain applications, making them indispensable in the tech world. Remote software engineering roles are abundant, with companies like Google, Amazon, and startups posting openings daily. Key Responsibilities: Write clean, efficient code for web and mobile applications. Collaborate with cross-functional teams to design software solutions. Debug and optimize existing systems. Stay updated on emerging technologies. Skills Required: Proficiency in languages like Python, Java, JavaScript, or C++. Experience with frameworks like React, Angular, or Django. Knowledge of cloud platforms (AWS, Azure, Google Cloud). Strong problem-solving and communication skills. Salary Range: $100,000–$180,000/year Where to Find Jobs: We Work Remotely, Remote.co, LinkedIn (filter for “remote” jobs). Full Stack Developer Full stack developers handle both front-end and back-end development, making them versatile hires for companies building complex digital products. Key Responsibilities: Develop user-facing interfaces and server-side logic. Integrate APIs and third-party services. Ensure scalability and performance of applications. Work with designers and product managers to align on project goals. Skills Required: Expertise in HTML, CSS, JavaScript, and back-end languages like Node.js or Ruby. Familiarity with databases (SQL, NoSQL). Experience with version control (Git). Agile development experience. Salary Range: $95,000–$165,000/year Where to Find Jobs: FlexJobs, Jobspresso, Remote OK. Also Read: Best Part Time Remote Jobs to Earn Extra Income in the USA Cybersecurity Analyst With cyber threats on the rise, cybersecurity analysts are in high demand to protect company data and systems remotely. Key Responsibilities: Monitor networks for security breaches. Conduct vulnerability assessments and penetration testing. Develop and implement security protocols. Respond to and mitigate cyber incidents. Skills Required: Knowledge of firewalls, encryption, and security frameworks (NIST, ISO). Experience with tools like Splunk or Wireshark. Certifications like CISSP or CompTIA Security+. Analytical and detail-oriented mindset. Salary Range: $90,000–$150,000/year Where to Find Jobs: Nodesk, Remote4Me, LinkedIn. Top Full-Time Remote Jobs in Digital Marketing Digital marketing thrives on flexibility, making it a hotspot for remote opportunities. These roles focus on driving brand awareness and revenue through online channels. SEO Specialist SEO specialists optimize websites to rank higher on search engines, driving organic traffic and boosting visibility. Key Responsibilities: Conduct keyword research and competitor analysis. Optimize on-page elements like meta tags, headers, and content. Build high-quality backlinks to improve domain authority. Use analytics tools like Google Analytics to track performance. Skills Required: Proficiency in SEO tools (Ahrefs, SEMrush, Moz). Understanding of Google’s algorithm updates. Content creation and optimization skills. Data-driven decision-making abilities. Salary Range: $50,000–$85,000/year Where to Find Jobs: Remoters, Working Nomads, We Work Remotely. Content Marketing Manager Content marketing managers create and distribute engaging content to attract and retain audiences, often working closely with SEO and social media teams. Key Responsibilities: Develop content strategies aligned with business goals. Create blog posts, whitepapers, and social media content. Manage content calendars and coordinate with writers. Analyze content performance metrics. Skills Required: Strong writing and editing skills. Knowledge of CMS platforms (WordPress, HubSpot). Familiarity with SEO and social media trends. Project management experience. Salary Range: $70,000–$130,000/year Where to Find Jobs: Remote.co, ProBlogger, Jobgether. Social Media Manager Social media managers craft campaigns to engage audiences and build brand loyalty across platforms like Instagram, Twitter, and LinkedIn. Key Responsibilities: Develop and execute social media strategies. Create and schedule posts, including visuals and copy. Monitor engagement metrics and adjust campaigns. Collaborate with influencers and marketing teams. Skills Required: Expertise in social media platforms and tools (Hootsuite, Buffer). Creative content creation skills (Canva, Adobe Suite). Understanding of analytics and advertising platforms. Strong communication skills. Salary Range: $60,000–$110,000/year Where to Find Jobs: FlexJobs, Remote OK, LinkedIn. Top Full-Time Remote Jobs in Healthcare The healthcare sector is embracing remote work, particularly in telehealth and administrative roles, expanding access to care and expertise. Telehealth Nurse Telehealth nurses provide remote patient care through virtual platforms, addressing the growing demand for accessible healthcare. Key Responsibilities: Conduct virtual patient consultations and assessments. Provide medical advice and follow-up care. Document patient interactions in EHR systems. Collaborate with physicians and healthcare teams. Skills Required: Active RN license and clinical experience. Proficiency with telehealth platforms. Strong communication and empathy skills. Knowledge of HIPAA regulations. Salary Range: $75,000–$120,000/year Where to Find Jobs: Remote.co, USAJOBS, FlexJobs. Medical Coder Medical coders translate healthcare services into standardized codes for billing and insurance purposes, often working remotely. Key Responsibilities: Assign ICD-10, CPT, and HCPCS codes to patient records. Ensure compliance with coding guidelines. Review documentation for accuracy. Communicate with healthcare providers for clarification. Skills Required: Certification (CPC, CCS, or RHIA). Knowledge of medical terminology and coding systems. Attention to detail and organizational skills. Familiarity with EHR software. Salary Range: $50,000–$80,000/year Where to Find Jobs: We Work Remotely, Remote4Me, ZipRecruiter. Top Full-Time Remote Jobs in Education Remote education roles are booming as online learning platforms like Coursera and Khan Academy expand their reach. Online Instructor Online instructors teach courses across subjects, from coding to language skills, connecting with students globally. Key Responsibilities: Develop and deliver course content via virtual platforms. Engage students through interactive lessons and assignments. Provide feedback and assess student progress. Stay updated on educational trends and tools. Skills Required: Subject matter expertise in a specific field. Experience with LMS platforms (Moodle, Blackboard). Strong communication and presentation skills. Ability to adapt to diverse learning styles. Salary Range: $60,000–$100,000/year Where to Find Jobs: Remote.co, Jobspresso, LinkedIn. Instructional Designer Instructional designers create engaging online learning experiences, blending pedagogy with technology. Key Responsibilities: Design e-learning courses and materials. Collaborate with subject matter experts to develop content. Use authoring tools like Articulate or Adobe Captivate. Evaluate course effectiveness through learner feedback. Skills Required: Knowledge of instructional design models (ADDIE, SAM). Proficiency in e-learning software. Strong project management skills. Understanding of adult learning principles. Salary Range: $70,000–$120,000/year Where to Find Jobs: FlexJobs, We Work Remotely, Remote OK. Top Full-Time Remote Jobs in Customer Service Customer service roles are increasingly remote, offering opportunities to support clients from anywhere. Customer Success Manager Customer success managers ensure clients achieve their goals with a company’s products or services, often working remotely for SaaS companies. Key Responsibilities: Onboard and train new clients. Monitor client satisfaction and address concerns. Analyze usage data to improve customer outcomes. Collaborate with sales and product teams. Skills Required: Strong interpersonal and problem-solving skills. Experience with CRM tools (Salesforce, HubSpot). Ability to manage multiple client accounts. Knowledge of the SaaS industry. Salary Range: $80,000–$140,000/year Where to Find Jobs: Jobspresso, Remote.co, LinkedIn. Technical Support Specialist Technical support specialists assist customers with technical issues, often for software or hardware companies. Key Responsibilities: Troubleshoot and resolve technical issues via chat, email, or phone. Document support tickets and escalate complex issues. Provide user training and documentation. Collaborate with engineering teams to address bugs. Skills Required: Knowledge of technical support tools (Zendesk, Freshdesk). Strong troubleshooting and communication skills. Familiarity with software or hardware systems. Patience and a customer-focused mindset. Salary Range: $50,000–$90,000/year Where to Find Jobs: We Work Remotely, Nodesk, ZipRecruiter. Also Read: Remote Pharmacy Technician Jobs: Work From Home Roles You Can Apply For Tips for Landing a Full-Time Remote Job Securing a remote job requires a strategic approach, especially in a competitive market. Here are actionable tips to stand out: Tailor Your Resume and Cover Letter: Highlight remote work experience and digital communication skills. Use keywords from job descriptions to pass ATS filters. Build a Strong Online Presence: Optimize your LinkedIn profile with “remote” in your location and headline. Showcase a portfolio for creative or tech roles (e.g., GitHub for developers, Behance for designers). Leverage Remote Job Boards: Use platforms like FlexJobs, We Work Remotely, and Remote.co for curated listings. Set up job alerts for daily or weekly updates. Network Strategically: Join LinkedIn groups, Slack communities, or forums like Remote Work Hub. Reach out to hiring managers directly via email or LinkedIn. Prepare for Remote Interviews: Test your tech setup (camera, microphone, internet). Demonstrate familiarity with remote tools like Zoom or Trello. Avoid Scams: Research employers thoroughly, checking reviews on Glassdoor or social media. Avoid jobs requiring upfront payments or sharing sensitive information. Where to Find Full-Time Remote Jobs To Streamline Your Job Search, Focus On Platforms Dedicated To Remote Work. Here Are The Top Sites For Finding Full-time Remote Jobs In The USA We Work Remotely: The largest remote work community, featuring jobs from companies like Google and Amazon. FlexJobs: Curated listings for remote and flexible roles, with a focus on quality and legitimacy. Remote.co: Offers jobs in various categories, plus resources like Q&A forums. LinkedIn: Use the “remote” filter to find opportunities from top companies. Jobspresso: Features high-quality remote jobs in tech, marketing, and support. Nodesk: Ideal for digital nomads, with a focus on tech and marketing roles. Remote OK: Transparent listings with salary and location details. ZipRecruiter: Offers a wide range of remote jobs, including SEO and customer service. Conclusion – Full Time Remote Jobs The remote job market in the USA is thriving in 2025, offering diverse opportunities across tech, marketing, healthcare, education, and customer service. From high-paying software engineering roles to flexible customer success positions, there’s a remote job for nearly every skill set. By leveraging specialized job boards, tailoring your application materials, and building a strong online presence, you can land a fulfilling full-time remote role that aligns with your career goals. Start your search today on platforms like We Work Remotely, FlexJobs, or LinkedIn, and take the first step toward a flexible, rewarding career from anywhere in the USA. FAQs – Full-Time Remote Jobs What are the best platforms for finding full-time remote jobs in the USA? Top platforms include We Work Remotely , FlexJobs , and Remote.co , LinkedIn , Jobspresso , Nodesk , Remote OK , and ZipRecruiter . These sites specialize in remote listings and offer filters for full-time roles. What skills are most in demand for remote jobs in 2025? In-demand skills include programming (Python, JavaScript), SEO , content creation , cybersecurity , telehealth expertise , and proficiency with remote tools like Zoom , Slack , and CRM platforms . How can I avoid remote job scams? Research employers on Glassdoor or social media, avoid jobs requiring upfront payments , and verify recruiters through video calls . Never share bank details before being hired. Do remote jobs pay as well as in-office jobs? Many remote jobs offer competitive salaries , especially in tech and marketing . For example, software engineers can earn $100,000–$180,000/year , comparable to or higher than in-office roles. Can I work remotely from any state in the USA? Most remote jobs are location-agnostic , but some require specific time zones or state residency due to tax or legal reasons . Always check job listings for restrictions. What are the benefits of full-time remote work? Benefits include flexibility , no commute , cost savings , and access to global opportunities . Many companies also offer remote allowances or perks like parental leave . How do I stand out in a remote job application? Tailor your resume with relevant keywords , highlight remote work experience , and showcase digital skills . A strong LinkedIn profile and portfolio can also help. Are there remote jobs for entry-level candidates? Yes, roles like customer service , content writing , and data entry are accessible to beginners. Platforms like Pangian and Remote.co list entry-level opportunities. What tools should I learn for remote work? Familiarity with Zoom , Slack , Trello , Google Workspace , CRM tools (e.g., Salesforce, HubSpot), and industry-specific software (e.g., Ahrefs for SEO) is essential. How do I prepare for a remote job interview? Test your tech setup , research the company, and demonstrate familiarity with remote work tools . Highlight your ability to communicate effectively and manage time independently . Related Posts Top 10 Remote Customer Service Jobs You Can Start Today The Pros and Cons of Working Remote Data Entry Jobs How to Land Your First Remote Entry-Level Job: Tips and Tricks How to Thrive in Remote Customer Service Jobs: Tips for Success Best Remote Customer Success Jobs You Can Work From Anywhere Top Remote Front End Developer Jobs Hiring in 2025 Top 10 Work from Home Jobs in Delhi Hiring Now Legit Work From Home Jobs for Stepmoms: Real Opportunities & Flexible Roles in 2025 Show more Show less

We are looking for a technically proficient Implementation Engineer to lead the deployment, integration, and ongoing optimization of critical IT systems including the company website, databases, IVRS, and CRM tools. This role is responsible for end-to-end system implementation, vendor coordination, and ensuring seamless technical operations across platforms. The ideal candidate will combine technical expertise with strong project coordination and stakeholder management skills. Key Responsibilities: System Implementation & Integration Lead the technical implementation and integration of web platforms, CRM systems, IVRS, and databases across the organization. Collaborate with cross-functional teams to gather requirements, configure systems, and deploy new features. Ensure all systems are integrated efficiently with internal tools and workflows to enable automation and data flow. Vendor Coordination & Support Serve as the primary liaison between internal teams and third-party vendors for IT implementations. Manage vendor deliverables, ensuring SLAs, quality, and project timelines are consistently met. Coordinate troubleshooting and resolution of technical issues across external systems and services. Website Deployment & Optimization Oversee implementation and performance of the company’s website, including updates, feature rollouts, and integrations with backend systems. Coordinate with development teams and CMS administrators to ensure a secure, responsive, and user-friendly digital experience. Database Configuration & Maintenance Implement and maintain secure, high-performance databases to support business operations. Ensure regular backups, performance tuning, and data integrity across environments. Work with internal teams to deploy data-driven features and reporting capabilities. IVRS System Deployment & Support Manage implementation, upgrades, and configuration of the Interactive Voice Response System (IVRS). Collaborate with vendors and telecom teams to enhance call routing, reporting, and customer service automation. CRM Setup & Optimization Lead configuration, customization, and integration of CRM systems to support marketing, sales, and support teams. Ensure accurate data migration, workflow automation, and continuous performance optimization. Train users and provide ongoing technical support for CRM tools. Required Skills & Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: 3–5 years of experience in software/system implementation, IT integration, or a similar technical role. Demonstrated experience with full lifecycle implementation of web, CRM, or database systems. Technical Skills: Proficiency in web technologies (e.g., HTML, CSS, JavaScript, CMS platforms). Strong experience in database systems (SQL, MySQL, PostgreSQL). Familiarity with IVRS and CRM platforms (e.g., Salesforce, Zoho, Freshdesk). Understanding of IT security, data backup, and disaster recovery practices. Additional Skills: Strong analytical and problem-solving abilities for system troubleshooting and optimization. Excellent communication skills for coordinating with stakeholders and external vendors. High attention to detail and documentation practices, especially with customer-facing systems. Job Type: Full-time Pay: ₹8,437.82 - ₹47,495.46 per month Benefits: Cell phone reimbursement Health insurance Supplemental Pay: Performance bonus Experience: CRM software: 5 years (Required) Location: Chennai, Tamil Nadu (Required) Work Location: In person

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are looking for a Partner Support Executive who will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience. Key Responsibilities Partner Query Support Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strong First Response Time (FRT) and meet chat acceptance SLAs . Service Excellence Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute . Partner Onboarding & Integration Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions. Cross-Team Collaboration Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases. Must-Have 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups). Strong understanding of APIs, Webhooks , and third-party integration workflows. Proficiency with tools like Freshdesk, Zendesk, Intercom , or similar platforms. Excellent verbal and written communication skills. Good to Have Prior experience in SaaS customer success or technical support. Familiarity with CRMs and automation tools. Experience collaborating with internal tech and onboarding teams. Perks & Benefits Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem. Collaborate closely with cross-functional teams and leadership. Exposure to international partner operations and real-time WhatsApp integrations. Why Join AiSensy? Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact. Global Exposure : Collaborate with WhatsApp’s global teams and join exclusive partner events. Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement. Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding. Learn More About Us YouTube Demo – Watch Now Partnership Model Explore here Website: https://m.aisensy.com YouTube: AiSensy YouTube Channel LinkedIn: AiSensy LinkedIn Instagram: @aisensy_official Show more Show less

🌟 We’re Hiring: Service Desk Coordinators / Service Success Specialists (Mumbai) 🌟 Are you ready to take your Problem Solving & Customer Service skills to the next level? Join our growing team as a Service Success Specialist and be part of a fast-paced, supportive environment! Location: Mumbai (Work from Office primarily with some flexibility to work from home based on company policy) Shifts: Rotational About the Role: We’re looking for Proactive, Detail-oriented Professionals to manage Technician Dispatches, align resources to service tickets, manage & deliver on SLAs and ensure seamless communication between clients, technicians, and stakeholders. You’ll operate our in house developed ITSM tool along with client portals and play a key role in our IT operations. Comprehensive training will be provided! Key Responsibilities: Monitor and Manage incoming service tickets via internal & external portals. Align and Dispatch Field technicians as per ticket requirements, SLAs and resource availability. Maintain detailed logs and trackers for accurate reporting and follow-ups. Collaborate with cross-functional teams to ensure timely resolution. Communicate proactively with clients, technicians, and internal teams via email, chat, and calls. Flag delays, Exceptions, or Escalations as needed. Ensure compliance with SOPs and SLAs. Required Skills & Qualifications: 2–3 years in Service Desk, Dispatch, IT Coordination, or Customer Support. Strong verbal and written communication (fluent English is a must). Experience with ticketing systems or dispatch tools preferred. Proficient in Excel for tracker maintenance and reporting. Excellent attention to detail, multitasking, and time management. Ability to work independently in a remote/hybrid setting. Willingness to work in rotational shifts. Preferred: Experience in IT Staffing, MSP, or Field Services. Familiarity with ServiceNow, Freshdesk, or similar ITSM tools. ITIL Certification preferred. Prior remote/work-from-home experience. Why Join Us? Work with a collaborative and supportive IT Recruitment and Operations team. Flexibility to work from home and our Mumbai office based on your allocated shift. Opportunities to grow into leadership or advanced technical roles. Ready to make an impact? Apply now or tag someone who fits this role! 📧 Send your Resume ONLY to hr@ovationwps.com #Hiring #ServiceDesk #ITJobs #MumbaiJobs #HybridWork #RotationalShift #ITSupport Show more Show less

Position: Senior Manager / Lead – Customer Support Work Experience – 5 Years. Location – Delhi Salary – 14 LPA Industry – D2C, fintech, SaaS, or consumer internet companies. Key Responsibilities Customer Experience Strategy & Execution • Build and scale the end-to-end customer experience journey across all touchpoints (voice, chat, email, social, etc.). • Define KPIs and implement systems to track CSAT, NPS, FRT, TAT, and resolution rates. • Develop SOPs, training programs, and quality frameworks to ensure high-touch, consistent customer engagement. Customer Support Operations • Set up and manage support tools (CRMs, Helpdesks like Freshdesk, Zendesk). • Drive efficiency in ticket handling, escalation management, and root-cause analysis. • Establish internal feedback loops to continually improve the customer experience. Revenue Enablement • Design and implement processes for cross-selling and upselling during customer support interactions. • Train the CX team to identify revenue opportunities while maintaining a service-first mindset. • Collaborate with Sales & Marketing teams to align on customer lifecycle journeys and value offerings. Leadership & Team Development • Hire, mentor, and manage a high-performing support team aligned with business goals and customer values. • Foster a culture of empathy, ownership, and performance excellence within the CX function. Customer Advocacy & VOC • Act as the voice of the customer internally by synthesizing feedback into actionable insights. • Drive initiatives to reduce churn, increase loyalty, and boost referral engagement. Cross-Functional Collaboration • Work closely with Product, Tech, Operations, and Marketing to resolve systemic issues and influence roadmaps. • Support campaigns and launches with seamless CX planning and execution. Show more Show less

Key Responsibilities - Onboarding & Implementation• Run discovery calls, product demos, and kick‑off workshops.• Configure accounts, import menus, and set up integrations (e.g., Swiggy API).• Build project trackers and rollout dashboards in Excel, ensuring milestone adherence.Training & Adoption• Deliver remote and in‑person training sessions for owners, managers, and frontline staff.• Create quick‑reference guides, videos, and FAQ sheets.• Monitor usage data; trigger interventions where adoption lags.Customer Support & Advocacy• Provide Tier‑1/Tier‑2 functional support via phone, email, chat, and on‑site visits.• Log issues, coordinate with Product & Engineering, and manage escalation timelines.• Champion customer feedback internally to influence roadmap priorities.Data Analysis & Reporting• Build and automate Excel dashboards (PivotTables, Power Query, Power Pivot, macros/VBA) to track health scores, churn risk, and upsell opportunities.• Present insights in weekly business reviews.Field Engagement• Travel to customer sites for go‑lives, health checks, and relationship‑building (approx. 8–10 days/month).• Represent Digitory at partner events, roadshows, and industry forums. Must‑Have QualificationsBachelor’s degree in Business, Hospitality, Engineering, or related field. 2+ years in customer success, implementation, or account management within SaaS, hospitality tech, POS, or related domains. Advanced Microsoft Excel skills (PivotTables, Power Query, Power Pivot, complex formulas; VBA/macros a plus). Proven track record of delivering training and driving product adoption. Excellent verbal & written English; proficiency in Hindi and/or regional languages is advantageous. Willingness to travel nationally on short notice; valid driver’s licence & personal mobility preferred. Self‑starter with strong problem‑solving, time‑management, and stakeholder‑influence abilities. Nice‑to‑HaveExperience integrating third‑party delivery platforms (Swiggy, Zomato, Uber Eats, etc.). Familiarity with CRM tools (HubSpot, Zoho, Salesforce) and ticketing systems (Freshdesk, Zendesk). Knowledge of SQL or BI tools (Power BI, Tableau, Looker). Success Metrics (First 12 Months)Onboarded Accounts: ≥ 95 % of assigned prospects live within agreed timelines. Adoption & Health: ≥ 90 % weekly active usage across key modules. Customer Satisfaction: CSAT ≥ 4.5/5; Net Promoter Score ≥ 50. Renewal & Expansion: Drive ≥ 10 % upsell revenue from book of business. What We OfferCompetitive salary + performance bonus. Travel allowance and daily field expense coverage. Health insurance for you and your dependents. Quarterly learning stipend (Excel certifications, customer‑success courses, etc.). High‑ownership environment with direct access to leadership and a clear career path into Senior CSM or Implementation Lead roles.

Job Title: Customer Support Trainer Company: Job-Ready.ai Compensation: $100/hour (Freelance/Remote) Location: Remote | Global Applicants Welcome About the Role: We are hiring a Customer Support Trainer to prepare learners for customer-facing roles by teaching them to handle inquiries, complaints, and technical issues professionally and empathetically. Key Responsibilities: Teach support tools like Zendesk, Freshdesk, Intercom, and ticketing systems. Train learners in handling live chat, voice support, and email communication. Conduct sessions on call etiquette, de-escalation techniques, and empathy. Provide feedback on tone, accuracy, and professionalism during simulations. Coach learners on handling SLAs, documentation, and follow-ups. Required Qualifications: 2+ years in a customer support role (tech support, voice/chat/email). Experience in support operations and QA processes. Excellent command of English and soft communication. Prior teaching or team lead experience is a plus. Comfort working across time zones in a remote setup. Why Join Job-Ready.ai? 💰 $100/hour compensation 🌍 Remote & flexible work 🧠 Work with an AI-powered training ecosystem Show more Show less

Job Description: Provides support and ensures customer satisfaction for tech-based products or services. Responsibilities: Resolve user queries via chat, email, or phone. Onboard new customers and offer training. Monitor customer satisfaction and retention. Coordinate with technical teams for escalations. Key Skills: CRM Tools (Zendesk, Freshdesk), Communication, Product Knowledge, Troubleshooting Show more Show less

Come Join Our Team At Anteriad and innovate the way B2B marketers make data-driven business decisions. About Anteriad We are not just another B2B solution provider. We're problem solvers. We believe that data is the key to unlocking effective solutions that span a range of marketing challenges - from customer acquisition to demand generation to account-based marketing. Data is at the core of everything we do. Our team works tirelessly to create powerful solutions that drive real results for our clients. Whether it's through innovative technology or deep analysis, we're committed to finding the best path to growth for every one of our customers. Why Join Our Customer Success Team? Work with a collaborative team and provide top-rated solutions to Fortune 500 companies. This is an exciting opportunity for an intelligent, energetic, and self-motivated individual. As a part of the Customer Success team, you will get exposure to problem-solving for internal and external customers on the Anteriad line of products, providing first-level support related to customer inquiries on content syndication, data counts, supporting our SAAS-based platform and other client-facing responsibilities such as diagnosing, advising and resolving client issues. Anteriad means “always moving forward” and we apply that to our company culture by tirelessly promoting an environment that allows our employees to thrive: Training & Development with unlimited access to Cornerstone Learning System Steady, Full-Time Role Mix of Collaborative & Independent Work Community Outreach via Anteriad Cares encouraging taking time to volunteer Professional Mentoring Program. Career guidance from leadership Employee Resource Groups. Collaborate with others that share your passions! Great Benefits for you and your family Benefits We Bring To You: General Medial Coverage for employees and family Personal Accident insurance Employee Term Life Insurance What You’ll Do: Internal and external client facing resource available for Q and A on all details related to accounts during the US Pacific Time shift. You will be responsible for the quality of final data deliveries for assigned accounts including the identification and elimination of non-qualified lists based on targeting or specific job title and functional areas. Responsible for working in tandem with our India and US Operations team in order to ensure Anteriad can offer true customer support and customer insights 24 hours a day. Identifying and escalating situations requiring urgent attention. Responsible for tracking client issues and documenting resolutions in FreshDesk, Clarizen and Salesforce. Responsible for ActiveBase programs for our non-named customers championing the campaign through the process from beginning to end. Understanding and supporting our SAAS-based platform InsightBASE. Support will include implementation of the platform for customers as well as on-going training and support issues. Assist the Customer Success Managers, Sales Directors, Marketing, Operations and the True Influence Management teams in any support and projects as needed. What You’ll Bring: Required: 1+plus years of related experience in providing help desk support preferably in a demand generation and/or direct database marketing environment. Experience with database products and services are essential. The successful candidate must be an exceptional communicator with a strong team orientation and a skill for marketing integrated online and offline data-driven solutions to help drive market share and profitability. The following are personal qualities that will characterize the successful applicant: Independence: Must have the ability to work on his/her own without constant direction or supervision. Self-Starter: Must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort. Creativity: Must be able to generate imaginative, innovative solutions that meet the needs of marketers. He/she must be a strategic thinker/solution seller. We don’t typically sell products; we sell integrated solutions. He/she needs to be able to approach each unique customer situation in different ways using the same tools. Must have a thorough knowledge of the technology concepts including telecommunications, cloud computing, and infrastructure hardware. Must have strong oral and written communication and be able to articulate in a courteous manner. Adaptability: Must be able to learn quickly and adapt to changing landscapes. Must have strong problem analysis and problem-solving competencies. Must be able to interact act well with team members. Nice to have: Experience with SAAS platforms, Clarizen, Fresh Desk and Salesforce a plus. Our Values: Lead & Learn We lead with unrivaled vision, innovation and execution, always learning and embracing new ways of doing things to stay out in front Collaborate & Celebrate We build great things when we work together as one Anteriad team, celebrating our achievements – both great and small – along the way Innovate & Inspire We are always looking for bold new ways to exceed the expectations of our customers and to inspire each other to even greater success Do More & Do Good We go above and beyond in the service of our clients and colleagues, and the communities where we live Show more Show less

About Company : Brick&Bolt is a managed marketplace providing construction services. We are category creators and front-runners in this space. We are solving one of the most complex business problems and creating an ecosystem of trust for the stakeholders - Customers, Construction professionals, and Material vendors. Construction has been a highly unorganized and severely tech-deficit industry globally. We are not just trying to organize but disrupt the industry completely using technology and processes - creating the playbook for the industry. ● Indian real estate is earmarked to be a $650 billion market in 2025 and a $1 trillion worth sector in 2030. With 85%+ construction still unorganized in India, Brick&Bolt is on a path to capture this massive and fragmented market using our technology and processes. ● We have presence in more than 12 cities. In Jan 2023, we raised Series A2 funding of $10 million from Accel and Celesta Capital, taking our cumulative fund raise to $16 million. Earlier Sequoia Surge, Fundamental, HDFC Capital Advisors Limited and Stride Ventures have invested in Brick&Bolt. Designation: Associate / Senior Associate - Customer Escalations About the Role: We are looking for an experienced Customer Escalations Associate / Senior Associate to join our support team, ensuring effective resolution of tickets and feedback / VOC collection. The ideal candidate will have excellent communication skills, an obsession for customer satisfaction, and proven experience in resolving L3 / CEO escalations across Voice and Email. Responsibilities: ● Timely and effective resolution of customer queries, complaints, and escalations. ● Key performance indicators (KPIs) include customer satisfaction (C-SAT), first response time (FRT), resolution time (Q2R). ● Full ownership of the assigned cases and not rest until the issue has been resolved to customer’s satisfaction. ● Collaborate with dependency teams (both internal and external) and confidently interact with management / leadership. ● Write detailed reports (with executive summary) on escalations / customer feedback to leadership / management. ● Adhere to the SOPs and compliance requirements, exercising sound judgment to navigate obstacles independently. ● Act as a voice of the customer and provide insightful feedback to internal teams on improvements areas. Ideal Candidate: ● Champion of customer-centricity and empathy, demonstrating unwavering drive for resolving customer issues. ● 2+ years of experience in customer support at a leading B2C organization. ● 1+ years of experience in L3 / CEO / Social Media escalations role. ● Excellent communication skills with fluency in English, Hindi and Kannada (fluency in Tamil or Telugu is a bonus). ● Bachelor’s degree in any field. ● Working knowledge of MS Excel / Google Sheets preferred. ● Hands-on experience with ticketing tools (e.g., Freshdesk). ● Proven track record of containing and resolving highly complex escalations. Show more Show less