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6 Freshdesk Jobs

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Solution Engineer

Uplers

7.0 years

45 - 50 Lacs

Nashik, Maharashtra, India

Remote

Experience : 7.00 + years Salary : INR 4500000-5000000 / year (based on experience) Expected Notice Period : 30 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: StackGen) (*Note: This is a requirement for one of Uplers' client - StackGen) What do you need for this opportunity? Must have skills required: Familiarity with CI/CD, FedRAMP, HIPAA), NIST, security and compliance frameworks (CIS, customer support engineering, DevOps/SRE support, Practical experience with Infrastructure as Code, Terraform, Cloud Server (Google / AWS) StackGen is Looking for: Solution Engineer About StackGen: S...

Posted 2 weeks ago

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Solution Engineer

Uplers

7.0 years

45 - 50 Lacs

Kanpur, Uttar pradesh, India

Remote

Posted 2 weeks ago

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Solution Engineer

Uplers

7.0 years

45 - 50 Lacs

Sadar, Uttar pradesh, India

Remote

Posted 2 weeks ago

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Channel Sales Manager - Mumbai

Freshworks

3.0 years

Mumbai metropolitan region

On-site

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation)...

Posted 3 weeks ago

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Customer Support Manager

Adrianaa services

0.0 - 10.0 years

0 - 1 Lacs

Gurugram, haryana

On-site

Job Title Suggestion: Customer Support Manager - Fintech Industry Location: Golf Course Extension Road, Sector 66, Gurugram — In-office role. Experience: 10–15 years Note: Minimum last 5 years in customer support Head roles within fintech or financial services. About Company: The company is a rapidly growing fintech firm based in Gurugram, dedicated to providing secure, scalable financial technology services. Our customer support team is a core pillar, ensuring customer satisfaction and fueling growth. Role Overview: We are looking for an experienced Customer Support Manager who will manage the day-to-day operations of our support team. The manager will handle escalations, drive team perform...

Posted 3 weeks ago

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Customer Support Head – Fintech Industry

Adrianaa services

0.0 - 10.0 years

1 Lacs

Gurugram, haryana

On-site

Job Title Suggestion: Head of Customer Support, Fintech Industry Location: Golf Course Extension Road, Sector 66, Gurugram — In-office role. Compensation: ₹1,20,000 – ₹1,50,000 per month Exp.: 10–15 years ( with at least last 5 years in the fintech or financial services industry) About company Limited: The Company is a dynamic fintech company based in Gurugram, focused on delivering innovative financial solutions. We are committed to providing exceptional customer experiences through scalable support operations, technological excellence, and customer-centric strategies. Role Overview: As the Head of Customer Support , you will be responsible for creating, leading, and scaling the customer su...

Posted 3 weeks ago

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Exploring Freshdesk Jobs in India

Freshdesk is a popular customer support software that is widely used by companies in India. As a result, there is a growing demand for professionals with Freshdesk skills in the job market. Job seekers looking to explore opportunities in Freshdesk roles in India can find a variety of positions across different industries.

Top Hiring Locations in India

Here are 5 major cities in India where companies are actively hiring for Freshdesk roles: - Bangalore - Chennai - Hyderabad - Mumbai - Pune

Average Salary Range

The salary range for Freshdesk professionals in India varies based on experience levels. Entry-level positions can expect to earn around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10 lakhs per annum.

Career Path

A typical career path in Freshdesk may include roles such as: - Junior Customer Support Executive - Customer Support Executive - Senior Customer Support Executive - Team Lead - Customer Support Manager

Related Skills

In addition to Freshdesk skills, professionals in this field are often expected to have knowledge in areas such as: - Customer service - CRM software - Communication skills - Problem-solving skills

Interview Questions

Here are 25 interview questions you may encounter when applying for Freshdesk roles:

What is Freshdesk and how does it work? (basic)
How would you handle a difficult customer on Freshdesk? (medium)
Can you explain how automation works in Freshdesk? (medium)
What are the different ticket statuses in Freshdesk? (basic)
How would you prioritize tickets in Freshdesk based on urgency? (medium)
How do you measure customer satisfaction using Freshdesk? (medium)
Can you customize the Freshdesk dashboard? (medium)
What are SLAs in Freshdesk and how do they work? (medium)
How do you integrate third-party apps with Freshdesk? (medium)
What reports can you generate in Freshdesk? (basic)
How do you ensure data security in Freshdesk? (medium)
Can you explain the difference between tickets and contacts in Freshdesk? (basic)
How would you troubleshoot common issues in Freshdesk? (medium)
How do you manage a team using Freshdesk? (medium)
How do you handle escalations in Freshdesk? (medium)
What are the advantages of using Freshdesk over other customer support tools? (medium)
Can you provide an example of a successful Freshdesk implementation you have worked on? (advanced)
How do you stay updated on the latest features and updates in Freshdesk? (basic)
How do you handle multiple tickets simultaneously in Freshdesk? (medium)
Can you explain the difference between Freshdesk and Freshservice? (basic)
How would you train new team members on using Freshdesk? (medium)
How do you ensure consistency in customer support using Freshdesk? (medium)
What are the best practices for setting up Freshdesk automations? (medium)
How do you handle a high volume of tickets in Freshdesk? (medium)
Can you provide an example of a challenging situation you faced while using Freshdesk and how you resolved it? (advanced)

Closing Remark

As you explore opportunities in Freshdesk roles in India, make sure to prepare thoroughly for interviews and showcase your skills and experience confidently. With the right preparation, you can land a rewarding career in the field of customer support using Freshdesk. Good luck!

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