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We are seeking a skilled and proactive Customer Success Engineer to join our growing team. In this role, you will be responsible for deploying, configuring, and supporting our Max Maintenance SaaS Maintenance Management System for global clients. Your role will include user training, Level 1 support, and ensuring system adoption and operational success across customer environments. You will collaborate closely with client stakeholders, internal teams, and technical partners to ensure that Max Maintenance is implemented efficiently and supported consistently in alignment with industry best practices. Responsibilities: Gather and analyze client business requirements to configure Max Maintenance to suit specific asset management workflows. Lead system configuration and testing to ensure deployment readiness. Support data migration efforts from legacy systems to Max Maintenance. Deliver hands-on user training sessions, create user guides, and support change management during system rollout. Travel for support or implementation may be required. Serve as the primary Level 1 support contact post-implementation to address day-to-day client queries and system usage issues. Troubleshoot front-end configuration issues, escalate bugs or integration problems to Level 2/engineering teams as necessary. Provide remote assistance, ticket resolution, and routine system health checks. Assist in user onboarding, land access control configuration Develop and maintain comprehensive documentation including training materials, FAQs, SOPs, and implementation logs. Requirements: Bachelor's degree in engineering, computer science, information systems, or a related field. 3+ years of experience in SaaS implementation and support, particularly in maintenance, CMMS, or asset-intensive environments. Proven ability to deliver end-user training and documentation to non-technical stakeholders. Hands-on experience configuring SaaS or CMMS systems and providing technical support. Basic understanding of REST APIs, SQL, or scripting (Python/JavaScript) is advantageous. Strong analytical, organizational, and communication skills. Maintenance and reliability experience in manufacturing, energy, oil & gas, or utilities is a plus. Experience with helpdesk tools (e.g., Zendesk, Freshdesk, Jira Service Desk). Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). About The Role We are looking for a highly driven and execution-focused Manager - Design Planning to drive operational strategy and cross-functional programs across Customer Success. The ideal candidate will have prior exposure to Payment Operations and a strong inclination toward getting into the details, chasing core issues to closure, and designing processes that scale. Roles And Responsibilities Strategic Planning: Partner with leadership to define priorities, contribute to annual operating plans, and lead the creation of business plans and OKRs. Program Ownership: Own and execute end-to-end delivery of high-impact, cross-functional programs with a strong focus on issue resolution and timely delivery. Process Improvement: Design and implement scalable, efficient operational processes and SOPs. Identify and drive opportunities for automation, compliance alignment, and service improvement. Problem Solving: Dive deep into operational problems, analyze root causes, and lead initiatives to address gaps and ensure timely closures. Cross-Functional Collaboration: Work closely with Product, Tech, and Business teams to streamline workflows and enhance both merchant and internal experiences. Performance Tracking: Track program performance using data, dashboards, and relevant success metrics to inform decisions and report on progress. Operational Management: Manage daily/weekly operational health reviews, handle escalations, and report findings to senior management for corrective action. Executive Communication: Prepare executive-level updates, facilitate leadership meetings, and effectively communicate program status and outcomes. Mandatory Qualifications 4-6 years of experience, including 3+ years in program/project management, strategy, or business operations. MBA or advanced degree preferred. Hands-on Experience: Proven ability in running operations and resolving issues quickly and effectively. Problem-Solving Skills: Strong logical and analytical thinking with an ability to break down complex problems. Execution Mindset: A bias for action and the ability to close loops fast, even in ambiguous situations. Process Orientation: A process-oriented mindset with the ability to create order from chaos. Analytical Acumen: Highly proficient in data analysis and comfortable with mathematical concepts. Collaboration: Excellent communication and interpersonal skills, comfortable working in a fast-paced, cross-functional environment. Strategic Aptitude: A strong strategic mindset paired with exceptional organizational skills and execution rigor. Exposure to regulatory ops in FinTech or payments domain. Experience with tools like Excel, SQL, Freshdesk, JIRA, or workflow automation tools. Understanding of merchant onboarding, transaction monitoring, compliance workflows, etc. Working knowledge of analytics and dashboarding would be an advantage. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter

Required Skills & Responsibilities: 1. Camera Handling (CCTV / IP / Surveillance) Installation and configuration of CCTV, IP cameras, NVR/DVR Video surveillance monitoring setup Remote access and port forwarding setup Understanding of camera brands like Hikvision, CP Plus, Dahua, etc. Integration with network and storage (NAS, cloud backup) Desktop and laptop setup and configuration 2. LAN Setup Laying and crimping Ethernet cables Configuration of routers, switches, and firewalls IP addressing (static/dynamic), subnetting Network troubleshooting (ping, traceroute, etc.) Wireless network setup (Access Points, range extenders) 3. Computer Setup & Maintenance Assembling desktop PCs, installing operating systems Software installation, antivirus, driver updates User account creation and management Backup & recovery systems Troubleshooting hardware issues (RAM, HDD, motherboard) 4. General IT Support Printer and scanner setup Email and network configuration IT asset management Ticketing systems like Freshdesk, Jira, etc. (optional) Recommended Qualifications: Diploma / Degree in Computer Science / IT / Electronics Certifications (not mandatory, but preferred): CompTIA A+ (for computer hardware) CompTIA Network+ (for networking) Cisco CCNA (for deeper LAN/WAN networking) Hikvision/CP Plus certification (for surveillance systems) Ideal Experience: 1–2 years of experience in field support, especially in small to mid-size enterprises or tech-enabled facilities troubleshooting and setup for offices, warehouses, or plants Job Type: Full-time Pay: Up to ₹240,000.00 per year Benefits: Health insurance Provident Fund Shift: Day shift Work Days: Weekend only Application Question(s): Current CTC? Notice Period? Work Location: In person

We are seeking a dedicated and empathetic Customer Support Executive to be the primary point of contact for our valued customers. You will be responsible for addressing customer queries, resolving issues, and ensuring a world-class customer experience. The ideal candidate has a knack for problem-solving and a passion for helping others. Key Responsibilities: Respond to customer inquiries promptly and professionally via multiple channels, including email, phone, and chat. Diagnose, troubleshoot, and resolve product or service issues by clarifying the customer's complaint and determining the cause of the problem. Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints in our CRM system. Escalate unresolved issues to the appropriate internal teams (e.g., technical, sales) and follow up to ensure resolution. Develop a deep understanding of our products and services to provide accurate information and support. Contribute to team efforts by achieving performance metrics such as response time, resolution time, and customer satisfaction scores (CSAT). Gather customer feedback and share it with our product and marketing teams to help improve our offerings. Required Skills and Qualifications: Minimum of 1 year of experience in a customer support, customer service, or client-facing role. Excellent verbal and written communication skills in English [and any other required language, e.g., Hindi, Kannada]. Strong active listening skills, patience, and empathy. Proven problem-solving abilities and a customer-focused mindset. Proficiency with CRM software (e.g., Zendesk, Salesforce, Freshdesk) and MS Office Suite. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. High school diploma or equivalent; a Bachelor's degree is a plus. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A positive, supportive, and collaborative work environment. Performance-based incentives.

Requirement: • Provide technical support for backend systems and applications, resolving issues efficiently and effectively. • Experience in SAP and any ERP • Experience of B2B and B2C system applications and support. • Familiarity with IckeIng systems (e.g., Freshdesk, JIRA) and remote support tools. • Develop and maintain technical documentation, including troubleshooting guides. • Document and track support requests, ensuring all issues are resolved in a timely manner. • Troubleshoot and diagnose technical problems reported by customers and internal teams. Qualifications: • Bachelor’s degree with 1-2 years of relevant experience • Experience in SAP Master Data domain. • Ability to work independently and as part of a team. • Excellent problem-solving skills and communication skills. • Customer-focused attiude with a passion for delivering excepIonal service. Benefits • OpportuniIes for professional growth and career advancement. • Dynamic and collaboraIve work environment with a focus on innovaIon and creaIvity. • Opportunity to work on mulIple SAP modules and other plaTorms as well.

We’re looking for a Senior Technical Support Engineer who can troubleshoot with empathy, solve with precision, and handle complexity with calm. You'll be the go-to person for high-priority technical issues—owning customer interactions, collaborating with engineering, and closing the loop with clarity and speed. Key Responsibilities Advanced Technical Troubleshooting: Diagnose and resolve product or platform issues across systems, integrations, and user environments. Customer Interaction: Handle escalated tickets, ensure timely resolution, and maintain excellent customer satisfaction scores. Knowledge Building: Create detailed documentation, FAQs, and runbooks for recurring issues and edge-case handling. Cross-Functional Collaboration: Work closely with Engineering, Product, QA, and Customer Success teams to escalate and resolve complex issues. Tool & Ticket Management: Use platforms like Zendesk, Jira, Salesforce, Freshdesk, or custom ticketing tools for case tracking and reporting. Process Improvement: Identify gaps in support operations and recommend optimizations for efficiency, quality, and scalability. Mentorship: Guide junior team members, review technical responses, and support onboarding of new support engineers. Must-Have Skills 4–8 years in technical support or customer-facing engineering roles Strong foundation in [choose relevant: Linux, Windows, networking, APIs, SaaS platforms, SQL, etc.] Solid problem-solving mindset—can break down vague or unfamiliar issues systematically Clear, concise communication—both written and verbal Comfortable working with logs, monitoring tools, and basic debugging Experience handling enterprise clients or high-priority escalations

Where You'll Be Doing Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agentconversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. Growth getter & upseller : Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline : scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvementyou treat go-live as Day 1, not done. Logistics Compensation : Competitive! Joining : ASAP! Location : Noida. Why should you consider us seriously ? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc. Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. (ref:hirist.tech)

Job Description We are seeking a skilled and proactive Customer Success Engineer to join our growing team. In this role, you will be responsible for deploying, configuring, and supporting our Max Maintenance SaaS Maintenance Management System for global clients. Your role will include user training, Level 1 support, and ensuring system adoption and operational success across customer environments. You will collaborate closely with client stakeholders, internal teams, and technical partners to ensure that Max Maintenance is implemented efficiently and supported consistently in alignment with industry best practices. Responsibilities Gather and analyze client business requirements to configure Max Maintenance to suit specific asset management workflows. Lead system configuration and testing to ensure deployment readiness. Support data migration efforts from legacy systems to Max Maintenance. Deliver hands-on user training sessions, create user guides, and support change management during system rollout. Travel for support or implementation may be required. Serve as the primary Level 1 support contact post-implementation to address day-to-day client queries and system usage issues. Troubleshoot front-end configuration issues, escalate bugs or integration problems to Level 2/engineering teams as necessary. Provide remote assistance, ticket resolution, and routine system health checks. Assist in user onboarding, land access control configuration Develop and maintain comprehensive documentation including training materials, FAQs, SOPs, and implementation logs. Requirements Bachelor's degree in engineering, computer science, information systems, or a related field. 3+ years of experience in SaaS implementation and support, particularly in maintenance, CMMS, or asset-intensive environments. Proven ability to deliver end-user training and documentation to non-technical stakeholders. Hands-on experience configuring SaaS or CMMS systems and providing technical support. Basic understanding of REST APIs, SQL, or scripting (Python/JavaScript) is advantageous. Strong analytical, organizational, and communication skills. Maintenance and reliability experience in manufacturing, energy, oil & gas, or utilities is a plus. Experience with helpdesk tools (e.g., Zendesk, Freshdesk, Jira Service Desk). About Us Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). About Role As the Assistant Manager of System Solutions & Design (SSD), you are the strategic lead driving transformative automation, CRM, and Gen AI initiatives. You’ll bridge product thinking, operational strategy, and tech implementation—owning projects end-to-end and reporting directly to Senior Management. Key Roles & Responsibilities Spearhead discovery, planning, and execution of key automation and CRM optimization projects. Build business cases, model ROI, and manage project timelines and deliverables. Lead enhancements in CRM and telephony frameworks—collaborating with engineering, product, and operations. Define system design requirements for custom telephony architecture, callback mechanisms, and dialer logic. Work closely with our strategic partners and build solutions at scale benefitting business Identify high -impact AI use cases to elevate agent productivity and merchant experience. Partner with AI/product teams to co -own pilot deployment, governance, and performance tracking. Proficient in designing and building workflows using Claud, N8N, and similar automation tools. Redesign support -operation workflows to minimize friction and error. Own change management across impacted teams to ensure seamless adoption. Maintain a strategic roadmap aligned with quarterly OKRs. Track metrics, gather stakeholder feedback, and iterate on initiatives. Mandatory Qualifications 5–7 years in systems design, automation, CRM implementation, or operational excellence. Proven experience in cross functional tech programs (CRM, telephony, bots, AI pilots). Strong analytical abilities—translating business needs into structured system solutions. Hands on familiarity with CRM tools (Salesforce, Zendesk, Freshdesk) and low code/no code platforms. Experience in building custom apps using google script , java script etc. Exceptional stakeholder management across CX, Tech, and Ops teams. Passion for AI/automation—always on the lookout for emerging technologies. Thrives in fast paced, execution oriented settings. Experience with LLM architectures, prompt engineering, or Gen AI integrations. Background in fintech or customer support environments. Basic SQL familiarity, dashboarding, or workflow rule engine skills. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter

What You'll Do We are looking for a strategic Senior Manager – Quality Operations to lead our quality assurance programs across customer-facing operations. You will be pivotal in driving Continuous Improvement (CI) , optimizing audit programs, and enhancing through data, insights and collaboration. You lead with insight, think in systems, and act on data—transforming complexity into clarity and action who excels at optimizing complex processes, building teams, and driving continuous improvement through evidence-based decision-making. You will report to the Director of Quality and Data What Your Responsibilities Will Be Quality Strategy: Design, manage quality frameworks across multiple departments (e.g., Notice Management, Case Management, Transactions). Lead the development of scorecards, sampling methodologies, and audit processes to improve process consistency and customer satisfaction. Continuous Improvement (CI) Champion CI culture by identifying causes, process inefficiencies, and improvement opportunities. Facilitate Lean/Six Sigma-inspired projects to lead measurable gains in quality and operational efficiency. Build capability across teams by promoting CI methodologies into daily operations. People Leadership Mentor a team of data-centric quality professionals, encouraging a culture of analytical rigor, learning, and new ideas through coaching, and strategic recognition. Build team accountability and engagement through clear goals, performance metrics, and regular feedback loops. Stakeholder Management & Collaboration Collaborate with Ops, Compliance, Automation, Data, and Support teams to align QA goals and guide shared outcomes. Provide guidance to leadership on process improvements, audit insights, and customer pain point resolution. Insights & Governance Deliver relevant insights from quality audits and customer feedback to inform process, product, and training strategies. Ensure adherence to compliance standards and risk mitigation through proactive QA practices. What You’ll Need To Be Successful 10+ years of experience in Quality, Operations, or Process Excellence roles Proven track record in driving data-informed quality improvements, with practical application of methodologies like Lean and Six Sigma to enhance operational processes. People management experience, including team building and cross-functional leadership Proficiency with QA tools and platforms (Salesforce, Freshdesk) and data tools (Excel, Tableau, Power BI) Required Skills Continuous Improvement & Problem Solving Leadership & Team Development Develop data-driven strategies that align quality projects with broader goals. Operational & Risk Awareness Partner Influence & Collaboration Data-Driven Decision-making How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. What are we looking for? o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Skills and Qualifications: Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt, Any Graduation

We are seeking a compassionate and resilient Remote Customer Service Agent to join our team. In this role, you will be the primary point of contact for our customers, providing top-tier support and building lasting relationships. You will handle a high volume of inquiries through various channels, including email, live chat, and phone calls. Your core responsibility will be to listen to customers, understand their needs, and provide effective and efficient solutions, all while maintaining a positive and professional demeanor. Key Responsibilities: Handle inbound customer inquiries and requests with professionalism and empathy, resolving issues in a timely and effective manner. Provide accurate and detailed information about Saaga Solve's products and services. Use and navigate a CRM system and other support software to document all customer interactions, feedback, and resolutions. Troubleshoot technical issues with customers, guiding them through step-by-step solutions with clarity and patience. Proactively identify customer pain points and provide feedback to product and engineering teams to help improve our offerings. Collaborate with team members and supervisors to ensure a consistent and high-quality customer experience. Meet or exceed individual and team performance metrics, including customer satisfaction scores and response times. Maintain a thorough understanding of all company policies, procedures, and product updates. Required Skills and Qualifications: High school diploma or equivalent; a bachelor's degree is a plus. Minimum of 1-2 years of experience in a customer-facing role, preferably in a remote or tech-support environment. Excellent verbal and written communication skills in English, with a professional and friendly tone. Demonstrated ability to listen actively, empathize with customer issues, and handle difficult situations with grace. Strong problem-solving skills and a knack for finding creative solutions. Proficiency in using help desk software (e.g., Zendesk, Freshdesk, Intercom) and CRM systems. Exceptional time management and organizational skills to thrive in a self-managed, remote setting. A reliable high-speed internet connection, a quiet and dedicated workspace, and a computer with a camera for team meetings. Flexibility to work in different shifts, which may include evenings or weekends, to support our customers effectively. What We Offer: A competitive hourly wage or salary, along with performance incentives. Comprehensive training and ongoing professional development to help you succeed. A supportive and positive team culture. The flexibility and convenience of working from home. Opportunities for career growth within the company.

Job Title: Customer Support Representative Department: Customer Service Reports To: Customer Support Manager Location: Meerut, Uttar Pradesh Employment Type: Full-Time / Part-Time / Shift-Based Job Summary: As a Customer Support Representative at Travelodesk, you will be the first point of contact for our customers, handling taxi inquiries, taxi bookings, complaints, and support requests through various communication channels including phone, email, WhatsApp chat, and social media. You will play a vital role in ensuring a smooth and satisfying customer experience across our taxi and travel services. Key Responsibilities: Respond promptly and professionally to customer inquiries via live chat, phone, email, and social media. Assist customers with taxi bookings, travel reservations, cancellations, and modifications. Provide accurate information about services, pricing, routes, driver arrival times, and travel policies. Resolve customer issues, complaints, or disputes in a courteous and efficient manner. Coordinate with drivers, dispatchers, and operations team to handle real-time travel or taxi issues. Escalate unresolved problems to the appropriate department or supervisor. Maintain detailed records of customer interactions and transactions in the CRM system. Follow communication scripts and service protocols when necessary. Collect customer feedback and share insights with the team to help improve services. Stay updated on company policies, new routes, pricing changes, and travel offerings. Requirements: Proven experience in a customer service or support role, preferably in travel, transportation, or e-commerce. Excellent verbal and written communication skills in English (additional languages are a plus). Proficient with support software tools (e.g., Zendesk, Freshdesk, Intercom) and CRM systems. Ability to multitask, work under pressure, and handle high-volume inquiries during peak hours. Strong problem-solving and conflict-resolution skills. Flexible with working hours, including weekends, holidays, and rotating shifts. Preferred Qualifications: Experience in the travel, ride-hailing, or logistics industry. Familiarity with GPS tracking systems or driver dispatch tools. Knowledge of local geography or travel regulations. What We Offer: Competitive salary and performance bonuses. Flexible working hours and remote work options. Opportunities for career advancement and training. Dynamic and inclusive work environment. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Language: English (Required) Work Location: In person Speak with the employer +91 7409146146 Application Deadline: 15/08/2025 Expected Start Date: 10/08/2025

Job Description: Support & Claims Executive Role Overview The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers, analyze claim trends, and collaborate across departments to enhance processes and deliver efficient, customer-centric solutions. Key Responsibilities Claims Operations: Drive end-to-end claims processes and ensure smooth operations. Liaise with insurers for process sign-offs and performance improvement. Analyze claims data to identify patterns and implement actionable insights. Customer Experience: Provide accurate product and claims information to customers via calls and emails. Resolve customer issues efficiently by coordinating with cross-functional teams and insurers. Ensure timely and effective communication to meet SLA targets. Service Support: Understand customer needs and close queries post-sales closures. Convert customer interest into solutions, focusing on satisfaction and retention. Requirements & Expectations Experience: Minimum 6 months in Customer Service Operations/Claims (Insurance experience preferred). Skills: Proficiency in using ticketing tools like Freshdesk or Zendesk. Strong interpersonal, negotiation, and listening skills. Ability to learn and explain products/services effectively. Team-oriented, quick learner, and results-driven. Performance Standards: Achieve productivity targets with speed and accuracy. Exceed SLA targets while maintaining high-quality output. Superpowers/Skills for Success Dynamic, confident, and passionate about delivering value. Customer-centric approach with a focus on satisfaction. Creative problem-solving and achievement-driven mindset. Strong team collaboration and adaptability. Why Join Us? Be part of a team where your efforts directly impact customer experiences and business outcomes. Your passion and creativity will thrive in a supportive, goal-driven environment.

We’re looking for a Technical Support Engineer who can serve as the first line of defense for diagnosing, solving, and escalating technical issues faced by our customers. You’ll bridge the gap between our product and users, providing high-quality support, debugging technical problems, and ensuring a seamless user experience. You should be technically curious, customer-obsessed, and capable of solving problems across a broad tech stack. Key Responsibilities - ● Provide timely and effective technical support via email, chat, and calls ● Troubleshoot issues related to APIs, integrations, performance, and access ● Reproduce customer issues and document bugs for escalation to engineering ● Write knowledge base articles, FAQs, and documentation to reduce incoming queries ● Collaborate with engineering and product teams to resolve recurring issues ● Monitor support dashboards and meet defined SLAs and CSAT goals ● Assist in onboarding and training users where required ● Identify patterns and provide feedback for continuous product improvement Must-Have Skills - ● 1– 4 years of experience in technical/customer support or engineering roles ● Strong problem-solving and troubleshooting abilities ● Experience with support tools (e.g., Zendesk, Freshdesk, Intercom) ● Understanding of web technologies (HTTP, REST APIs, browsers) ● Comfortable with logs, CLI tools, basic database queries (SQL) ● Excellent communication and documentation skills ● Ability to empathize with users and stay calm under pressure Bonus Skills - ● Familiarity with scripting (Python, Bash, or JavaScript) ● Experience supporting SaaS platforms or B2B tech products ● Exposure to DevOps or cloud platforms (AWS, GCP, Azure) ● Understanding of CI/CD or containerized apps (Docker, Kubernetes)

Role & Responsibilities: KRA Handling Inbound Support tickets and solving the queries to the User’s satisfaction Handling Inbound Support Chats and solving the queries to the User’s satisfaction Reporting bugs/issues flagged by the Users to the Product team Following defined SLAs for Customer Support KPI Average First Response time on support tickets Average resolution time Rating provided by the Users High Customer Satisfaction Score High NPS Score Key Skills Required: Good Communication skills Video creation skills, good to have Knowledge of Excel, Support tools like Freshdesk etc good to have Why GoComet? GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality. We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief. Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values. We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities. We are hiring for multiple positions. For any queries, feel free to write to careers@gocomet.com Know more about us: www.gocomet.com https://www.youtube.com/watch?v=YxGt9ZCkaA8 https://youtu.be/jv9cAsgenSE https://www.youtube.com/watch?v=Er0dHqxaaXc https://youtu.be/0ql1eCVhiWA Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹800,000.00 per year Benefits: Health insurance Schedule: Day shift Application Question(s): What is your current CTC? What is your expected CTC? Rate yourself in Aptitude out of 10 Are you willing to travel/relocate to Thane Mumbai? Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Chat support: 1 year (Required) Location: Thane, Maharashtra (Required) Work Location: In person

Job Description: Support & Claims Executive Role Overview The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers, analyze claim trends, and collaborate across departments to enhance processes and deliver efficient, customer-centric solutions. Key Responsibilities Claims Operations: -Drive end-to-end claims processes and ensure smooth operations. -Liaise with insurers for process sign-offs and performance improvement. -Analyze claims data to identify patterns and implement actionable insights. Customer Experience: -Provide accurate product and claims information to customers via calls and emails. -Resolve customer issues efficiently by coordinating with cross-functional teams and insurers. -Ensure timely and effective communication to meet SLA targets. Service Support: -Understand customer needs and close queries post-sales closures. -Convert customer interest into solutions, focusing on satisfaction and retention. Requirements & Expectations -Experience: Minimum 6 months in Customer Service Operations/Claims (Insurance experience preferred). Skills: -Proficiency in using ticketing tools like Freshdesk or Zendesk. -Strong interpersonal, negotiation, and listening skills. -Ability to learn and explain products/services effectively. -Team-oriented, quick learner, and results-driven. Performance Standards: -Achieve productivity targets with speed and accuracy. -Exceed SLA targets while maintaining high-quality output. -Superpowers/Skills for Success -Dynamic, confident, and passionate about delivering value. -Customer-centric approach with a focus on satisfaction. -Creative problem-solving and achievement-driven mindset. -Strong team collaboration and adaptability. Why Join Us? -Be part of a team where your efforts directly impact customer experiences and business outcomes. Your passion and creativity will thrive in a supportive, goal-driven environment.

***Remote Opportunity*** Please apply for One way Video Interview at the below Link https://extuent.net//Create_Profile?id=156 Job Summary We are seeking a detail-oriented and service-focused Sage Intacct Support Analyst to provide daily support to users of the Sage Intacct accounting platform. You will serve as the first line of defense in resolving user issues, assisting with troubleshooting, and ensuring smooth day-to-day operations of the ERP system. Job Description Responsibilities: Provide first-level support for Sage Intacct users (finance, accounting, operations). Troubleshoot system issues, user errors, and transactional problems. Log and manage support tickets using a helpdesk or ticketing tool. Work with internal teams or Sage support for escalation if needed. Assist with report generation, data imports/exports, and minor configurations. Train new users on best practices and system navigation. Maintain SOPs and documentation for repeat issues and common tasks. Qualifications: 2+ years of experience supporting Sage Intacct or other ERP systems. Strong understanding of accounting processes (GL, AR, AP, etc.). Excellent problem-solving and communication skills. Comfortable with Excel, CSV data handling, and basic system configuration. Experience with helpdesk systems (like Zendesk, Freshdesk, Jira, etc.) is a plus. Ideal Candidate: Has supported finance/accounting users previously. Knows how to troubleshoot system issues and escalate appropriately. Patient, thorough, and responsive in user communications. ***Remote Opportunity*** Please apply for One way Video Interview at the below Link https://extuent.net//Create_Profile?id=156 Salary: 12LPA to 18LPA

As a Product Support Engineer based in Chennai, Tamil Nadu, your primary responsibility will be to provide technical assistance and service desk support to customers, ensuring their issues are resolved in a courteous, timely, and effective manner. With at least 1 year of experience in a similar role, you are familiar with handling enterprise-level support, particularly in the US market. Your team-oriented mindset and exceptional interpersonal skills will enable you to build strong relationships with both customers and internal teams. Proficiency in customer support software like Freshdesk and defect tracking systems such as JIRA is expected. Your dedication to customer service, ability to multitask, and positive response to interruptions will be crucial in this role. You will be required to demonstrate a critical attention to detail, a commitment to customer service, and a passion for problem-solving, especially in mathematical contexts. Excellent written and verbal communication skills are essential for effectively addressing customer queries and concerns. In this role, you will play a key part in coordinating daily activities, guiding the team, and ensuring high-quality responses to customer issues. Additionally, you will lead continuous improvement projects, champion the product, and develop action plans based on customer feedback. Collaborating with internal teams, you will identify solutions, document knowledge, and handle high-value customers and renowned brands. This position demands your availability from 7:30 PM to 4:30 AM IST to provide 24x7 support to customers, with provisions for cabs and food during these hours. Your role will involve following standard procedures for issue escalation, promoting product documentations, and contributing to the creation of FAQs and knowledge base articles to enhance customer satisfaction and reduce costs.,

Company Description: Encardio Rite is a global leader in the Geotechnical and Infrastructure Health Monitoring industry for over five decades, supporting over a thousand global projects. From bridges and tunnels to dams and mines and from high-speed rail to construction sites, our Meta sensing philosophy has been instrumental in bringing safety to megastructures worldwide. Our promise to you does not stop at sensing—Meta, in Greek, means 'beyond.' We go beyond to provide you with data, expertise, and technology, ensuring unparalleled structural safety while keeping you in complete control, no matter where you are. About the Role: As a Technical Support Engineer at Encardio Rite, you will play a pivotal role in ensuring the seamless functioning of our technical support services. Your responsibilities include diagno ing and resolving software and hardware issues, delivering enterprise-level assistance to customers, and taking ownership of reported technical problems. In addition to providing front-end support to clients and colleagues, your role involves in-depth research, diagnosis, and identification of solutions for technical issues. With proven technical skills, a customer-oriented approach, and the ability to adapt in a fast-paced environment, you will be an integral part of our PROQIO Support Department, contributing to the success of the team and the overall satisfaction. Key Responsibilities: · Diagnose and troubleshoot software and hardware issues, providing enterprise-level assistance to customers for issue resolution. · Take ownership of reported customer issues, delivering timely and accurate solutions to resolve technical problems. · Provide front-end support to clients and colleagues in various departments, ensuring effective communication and problem-solving. · Research, diagnose, and identify solutions for technical issues, asking targeted questions to understand problem roots quickly. · Utilize email and chat applications for prompt responses to simple issues, and for complex problems, communicate via phone with clear, written instructions and technical manuals. · Follow standard procedures for escalating unresolved issues, referring to internal databases or external resources to provide accurate technical solutions. · Log and document all issues thoroughly, preparing accurate and timely reports, while documenting technical knowledge in the form of notes and manuals. Key Deliverables: · Provide remote support, ensuring customer queries are resolved within specified SLA timelines. · Collaborate with cross-functional teams for product development and bug fixing. · Track and report response time, first-call resolution time, customer satisfaction ratings, and customer retention. Qualifications: · B-Tech degree in Electronics and Communication. · Information Technology, Computer Science, or a relevant field. Technical Skills: · Proven work experience as a Technical Support Engineer, IT Help Desk, or in a similar role. · Familiarity with remote desktop applications and help desk software (e.g., Freshdesk, Fresh Chat). · Ability to provide step-by-step technical help, both written and verbal, and diagnose/troubleshoot basic technical issues. · Customer-oriented approach, excellent problem-solving, and communication skills. · Knowledge of international languages like French and Spanish is a plus. Soft Skills: · Quick learner with the ability to adapt/respond to different customer types. · Effective multitasking, prioritization, and time management skills. Flexible to work in shifts. · Ability to work under pressure and meet tight timelines. Benefits: · Competitive salary and benefits package in a globally operating company. · Opportunities for professional growth and involvement in diverse projects. · Dynamic and collaborative work environment Why You'll Love Working with Us: Encardio offers a thriving environment where innovation and collaboration are essential. You'll be part of a diverse team shaping the future of infrastructure globally. Your work will directly contribute to some of the world's most ambitious and groundbreaking engineering projects. Encardio is an equal-opportunity employer committed to diversity and inclusion. How to Apply: Please submit your CV and cover letter outlining your suitability for the role at humanresources@encardio.com

Job Overview: We are looking for a proactive and empathetic Customer Success Executive to build strong relationships with our clients, ensure satisfaction, and drive retention and growth. You’ll serve as the bridge between our clients and internal teams — ensuring successful onboarding, product adoption, and long-term engagement. Key Responsibilities: Client Relationship Management Act as the main point of contact for assigned clients Build and maintain strong, long-term relationships Understand client needs and ensure they are met Onboarding & Training Guide new clients through onboarding process Conduct training sessions or walkthroughs for products or platforms Assist in initial setup and customization Product Adoption & Engagement Monitor client usage patterns and identify areas for improvement Drive product usage through education and timely support Share best practices to help clients achieve their goals Feedback & Retention Gather regular client feedback and coordinate with product or tech teams Prevent churn by solving issues and showing product value Identify upsell or cross-sell opportunities Support & Communication Respond to client queries via email, chat, or calls Escalate technical issues and track resolution with support teams Maintain CRM tools with updated client notes, tickets, and history Required Skills & Qualifications: Bachelor’s degree in Business, Marketing, IT, or related field 1–3 years of customer success, support, or account management experience Excellent verbal and written English communication skills Strong interpersonal and problem-solving abilities Proficiency in tools like CRM software (e.g., Zoho, HubSpot, or Freshdesk), Google Workspace, or Slack Preferred Skills: Experience with SaaS, blockchain, or tech-based products Ability to explain technical products in simple terms Familiarity with customer engagement metrics and tools Basic understanding of project management Compensation & Benefits: Competitive salary (based on experience) Incentives/bonuses for client retention and upselling Fast-growth environment with career advancement opportunities Flexible working hours (if remote/hybrid) Exposure to international clients in tech and blockchain industries Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Food provided Paid sick time Paid time off Work Location: In person Application Deadline: 04/08/2025

Key Responsibilities: ● Serve as the first point of contact for all technical queries from internal teams. ● Resolve technical issues effectively and within defined SLA/TAT. ● Log, track, and manage issues via the company's ticket management system (e.g., Freshdesk, Zendesk, Jira, or similar). ● Provide timely status updates to users regarding open issues and resolutions. ● Collaborate with development, QA, and operations teams for complex issue resolution. ● Conduct basic root cause analysis and escalate issues to appropriate departments if required. ● Maintain documentation of common issues and resolutions for building a robust knowledge base. ● Suggest process improvements for ticket resolution efficiency and user satisfaction. ● Participate in regular team meetings and technical discussions to stay updated with system changes and new features. ● Provide basic testing support using tools like Selenium, Python scripts, or others if required. ● Train and guide users on minor technical troubleshooting when needed. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Provident Fund Shift: Day shift Work Days: Monday to Friday

About Smart Node Smart Node Automations Pvt. Ltd. is a pioneer in wireless home automation, helping transform homes, offices, and hotels into smart spaces. With 8+ years of innovation, we develop cutting-edge automation technology—designed and made in India. Be part of our passionate, fast-growing team and help shape the future of smart living. Role Summary We are hiring a Product Support Engineer who will handle escalated technical support cases and assist in testing our smart IoT devices. This role combines hands-on technical troubleshooting with product QA, requiring both sharp problem-solving and effective internal communication. Key Responsibilities Technical Support: Troubleshoot and resolve complex product issues (configuration, installation, connectivity). Handle high-priority cases escalated from junior support engineers. Coordinate with internal teams to report bugs and drive resolution. Manage complaints through the support ticketing system professionally and promptly. Document known issues and solutions to improve internal knowledge base. Product Testing: Perform testing of new smart home products for reliability and performance. Validate firmware and hardware updates before product release. Identify and report bugs, and verify fixes with QA and engineering teams. Requirements Minimum 2 years’ experience in technical support or product testing (IoT/electronics preferred). Strong troubleshooting and root cause analysis skills. Effective communication and coordination abilities. Experience with CRM/ticketing systems (Freshdesk, Zoho, etc.). Familiarity with IoT protocols like MQTT, HTTP, Web Socket is a plus. Ability to stay calm and professional under pressure. Education Diploma or Bachelor's in Electronics, Electrical, Instrumentation , or a related field. Equivalent technical experience will also be considered. Why Join Us? Work with cutting-edge smart home & IoT products. Collaborate with engineering and QA teams. Career growth in a high-tech, innovation-driven company. Be part of a mission to make India smarter. Apply now and join the Smart Node revolution! Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Shift: Day shift Work Location: In person

About Profcyma : At Profcyma, we believe that the most important thing a student needs early on in his/her journey is a clear direction. This is why we focus on providing you with complete assistance to choose the most suitable Education University, Professional Training, Distance Learning Courses and everything beginning from the form filling to placements and degrees. We’ve got a set of experienced career counselors and industry veterans to take you through the dynamic rigours of each & every industry, all with a practical & tangible approach. Job Summary: We are seeking a proactive and customer-focused Support Executive to join our dynamic EdTech team. The candidate will be responsible for handling student and parent queries, resolving issues, providing product assistance, and ensuring a smooth learning experience for users. Key Responsibilities: 1. Respond promptly and professionally to incoming customer inquiries via phone, email, chat, or ticketing systems. 2. Provide technical and non-technical support for platform users, including students, parents, and educators. 3. Assist users in navigating the learning platform, scheduling classes, accessing content, and resolving login or payment issues. 4. Maintain up-to-date knowledge of all products and services to offer accurate information. 5. Coordinate with internal departments (sales, academic, content, technical) to resolve complex issues. 6. Maintain records of customer interactions, feedback, and actions taken in CRM tools. 7. Follow up with users to ensure their concerns are resolved and they are satisfied. 8. Contribute to FAQs, knowledge bases, and help guides to enhance user self-service. 9. Escalate unresolved issues to the appropriate internal teams in a timely manner. Key Requirements: 1. Bachelor's degree in any field (preferred: Education, IT, Business, or Communication). 2. 06 month-1 years of experience in customer support or a similar role, preferably in EdTech or SaaS. 3. Strong verbal and written communication skills in English and at least one regional language. 4. Good problem-solving skills and the ability to think on your feet. 5. Experience with customer support tools (e.g., Freshdesk, Zendesk, Salesforce). 6. Ability to work in shifts or weekends if required. Preferred Qualities: 1. Empathetic and patient approach when dealing with students and parents. 2. Tech-savvy and quick to learn new platforms. 3. Collaborative mindset and ability to work in a fast-paced environment. 4. Prior experience in handling academic or tech product support is a plus. Qualification : Any Graduate Skills: Excellent Good Communication skills, Must have good negotiation skills,Must be detail oriented and an active listener,Researching market trends. Experience: Freshers & Experienced are welcome Language Known: English, Hindi, Marathi Location: Bavdhan, Pune (Maharashtra) Office Timing: 9:30 am to 6:30 pm Weekly off: Sunday Interview Day: Monday to Saturday Interview Time: 11:00 AM to 4:00 PM Venue: Address:- Profcyma Career Soluatuion LLP 2nd Floor, Office No.-3, M No.-734, Oppo High Class Society, Near Suryadutta College, Patil Nagar, Bavdha BK, Pune-411021. Thanks & Regards, Deepti Deshmukh 7756042383 hr@profcyma.com Profcyma Career Solution LLP www.profcyma.com Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Work Location: In person

Role And Responsibilities Provide technical assistance to the customers by performing the following duties : Take control of and resolve complex technical and escalated customer problems Should have excellent communication & troubleshooting skills. Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary. Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems. Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering). Perform routine maintenance of internal services as and when required. Ability to analyze, research, and solve technical and unique problems. Good in computer science fundamentals. Creative, independent, self-motivated, and willing to learn new technologies. Prepare accurate and timely reports. Skill And Requirements Good understanding of QA methodologies and processes. Good command of Linux CLI tools - including system administration, data analysis and munging. Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis. Proficiency in at least one scripting language python, node, etc. Have prior experience in testing back-end systems that involve interaction with multiple restful services. Must be able to think proactively; excellent follow-through and attention to detail. Knowledge of distributed applications/service-oriented applications is a plus. Good To Have Knowledge of Kibana/ElasticSearch Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc. Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc. Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk. Required Experience And Qualifications Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience. Ability to work independently and efficiently to meet deadlines and SLAs. Ability to promptly answer & support-related tickets, chats, emails and phone calls (ref:hirist.tech)