Job Description At Freshworks, we believe exceptional user experiences begin with exceptional engineering. As a Senior Frontend Engineer , you ll drive the development of fast, accessible, and elegant interfaces across our suite of global products. You ll translate complex business flows into delightful interactions, and champion performance and usability at every step. If you think in components, sweat over rendering speed, and love writing code that feels smooth you re in the right place. Responsibilities Build modular, high-performance UI components using JavaScript frameworks. Collaborate with design, product, and backend teams to deliver features that just work. Translate business and UX requirements into scalable frontend architecture. Lead accessibility, rendering, and UI performance optimization across browsers/devices. Review code, guide prototyping efforts, and implement frontend best practices. Apply deep understanding of HTML, CSS, JavaScript, and browser internals. Drive cross-browser compatibility, responsiveness, and seamless interaction. Set high standards for design consistency and code quality. Requirements 3 to 5 years of frontend development experience in product teams. Core Frontend Proficiency : Expertise in HTML, CSS, and JavaScript fundamentals, including UI prototyping, advanced CSS properties, and core JS concepts like closures. Modern Frameworks & Ecosystem : Strong grasp of JavaScript framework concepts (e.g., component architecture, state management). Frontend Quality & Performance : Ability to implement UI optimizations, ensure web accessibility, performance tuning, rendering strategies and address frontend security concerns. Problem-Solving & Optimization : Proven skill in solving and optimizing medium-level coding problems, with a strong understanding of time and space complexity. Proficiency in writing and reviewing semantic, maintainable, and testable frontend code. Software Design : Proficiency in Object-Oriented Programming (OOP) for building extensible, clean, and well-structured frontend code. Worked on frontend architecture and performance in apps with large user bases. End-to-End Component Ownership : Experience in designing, implementing, and delivering full-stack components, including backend integration and API interaction. Advanced Web Concepts : Familiarity with advanced web development topics (e.g., browser APIs, build tools). Experience debugging complex UI issues and managing cross-browser support.Qualifications Degree in Computer Science, Engineering, or a related field. Passionate about design systems, UX patterns, and microinteractions. Solid grasp of data structures and basic algorithms in frontend context. Experience with tools like Chrome DevTools, Lighthouse, Jest, Storybook. You take pride in clean interfaces, intuitive flows, and pixel-perfect execution

As the Lead - Revenue Enablement for the APMEA region, you will be the primary architect of growth for our Field Sales (AE/AM) and Business Development (BD) teams. Your mission is to bridge the gap between product innovation and revenue execution by developing world-class enablement programs. You will act as a strategic partner to sales leadership, delivering high-impact training and innovative content that empowers our teams to exceed their goals in a competitive SaaS landscape. Key Responsibilities Strategic Program Development: Design and deploy comprehensive sales training programs virtual and in-person that align directly with APMEA s regional sales strategy and overarching company goals. Field Advocacy Feedback Loops: Establish regular communication cadences with the field to gather real-time feedback, ensuring enablement remains agile and evolves with the sales team s needs. Cross-Functional Orchestration: Collaborate with Marketing, Product, and global Enablement partners to co-create high-quality sales collateral, playbooks, and value-based messaging that resonates with the APMEA market. Sales Leadership Alignment: Partner with sales leaders to diagnose skill gaps and develop customized training roadmaps for their specific pods. Managerial Excellence Coaching: Build and implement programs that equip Sales Managers with advanced coaching techniques, ensuring they can effectively lead and develop their own teams. Continuous Performance Support: Provide ongoing resources and reinforcement strategies to ensure best practices are institutionalized and team performance is consistently high. Impact Measurement Optimization: Rigorously assess the effectiveness of all enablement initiatives using data-driven insights to recommend and implement continuous improvementsQualifications Professional Qualifications Experience: 5+ years of combined experience in Sales Enablement and Direct Sales, preferably within a high-growth SaaS or technology environment. Track Record: Proven success in product, technical, and sales methodology enablement. Education: bachelors degree in Business, Marketing, or a related field. Additional certifications in Training Development (eg, CPTD, Instructional Design) are highly desirable. Regional Expertise: Experience working with or within the APMEA (Asia-Pacific, Middle East, and Africa) market is a significant plus. Technical Functional Skills Mastery of Delivery: Elite presentation and facilitation skills, with the ability to captivate audiences both in-person and in a virtual environment. Sales Acumen: Deep understanding of the sales lifecycle, from business development to account management and expansion. Content Architecture: Ability to translate complex product features into simple, compelling value propositions and sales playbooks. Analytical Problem-Solving: Proficiency in using data to identify performance bottlenecks and architecting innovative solutions to solve them. Behavioral Competencies Growth Mindset: A proactive and adaptable approach with a relentless commitment to learning and improvement. Strategic Influence: Ability to think long-term while executing daily tasks, influencing stakeholders at all levels of the organization. Organizational Rigor: Exceptional project management skills with the ability to lead multiple high-stakes initiatives simultaneously. Collaborative Spirit: A "One Team" mentality, excelling in fast-paced, cross-functional environments.

Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description The Senior Business Analyst is a strategic architect within our Sales Operations engine. You will sit at the intersection of data, strategy, and execution, serving as a critical liaison between Sales Leadership and GTM (Go-To-Market) teams. Your mission is to move beyond reportingsynthesizing complex datasets into actionable insights that optimize our Annual Operating Plans (AOP), quota distribution, and incentive structures. This role requires an analytical powerhouse who can automate legacy processes while driving high-impact strategic initiatives. Key Responsibilities Strategic Insight Generation: Partner with Sales teams to analyze performance trends, synthesize deep-dive insights, and generate KPI reports. Identify risks and growth drivers to influence executive-level decision-making. GTM Strategy & Execution: Lead the operationalization of key sales initiatives, including Annual Operating Plans (AOP), quota planning, and the design of high-impact incentive programs. Operational Architecture & Automation: Actively identify bottlenecks in the sales motion. Design and implement automated workflows and system enhancements to improve data accuracy and team velocity. Knowledge Engineering & SOPs: Develop and maintain a comprehensive Playbook of process workflows and engagement protocols, ensuring all operations adhere to internal policies and facilitate seamless knowledge sharing. Stakeholder Orchestration: Serve as the primary bridge between Sales Leadership, Sales Operations, and GTM Program Management, ensuring strategic alignment and clear communication across global teams. Qualifications Professional Qualifications Experience: 4+ years in Sales Analytics or Sales Operations, with a focused track record of at least 2 years in a Business Analyst capacity. Education: Bachelor's or Master's degree in Business, Analytics, Mathematics, or a related quantitative field. Environment: Proven success in managing multiple high-priority projects within a fast-paced, cross-functional global environment. Technical Toolbox Core Analytics: Mastery of Advanced Excel and SQL is mandatory. Data Visualization: Proficiency in creating compelling narratives using tools like Tableau, Power BI, or similar platforms. Systems Acumen: Strong experience with CRM platforms (e.g., Salesforce, Freshsales) and sales pipeline management tools. The Innovation Plus: Experience with Python , Machine Learning , or Predictive Analytics to move from descriptive to prescriptive reporting. Behavioral Competencies Strategic Influence: Ability to translate complex data into a story that stakeholders can act upon. Collaborative Mindset: A One Freshworks approach to solving problems across distributed, cross-functional teams. Proactive Problem Solving: A self-starter who doesn't wait for a brief but identifies operational gaps and proposes solutions. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role: This senior-level Individual Contributor role, requires a minimum of 12 years specific to Channel Sales and Channel Management in India [West]. Seeking candidates who have experience building channel sales through resell with GSI, Resellers, Distributors and Hyperscalers - having success in building multi-million sales revenues and ARRs through co-selling with Tier 1 partners in India. Candidates should have a strong understanding of the Enterprise sales methodology and a deep knowledge of Chanel Management through Partner Program and Profitability. The Candidate must have a current C-level network of Channel Partners, which can be leveraged for co-sell with a track record of delivering on sales targets successfully through the indirect channel. The ideal candidate will have a proven track record in nurturing executive-level partner relationships and demonstrating exceptional business planning skills. You will have made significant contributions to growth within high growth SaaS and Software industry, with a preference in ITSM, Cybersecurity, Customer Experience or Application sales. Responsibilities: Strategically manage and expand major channel partnerships in the India [West], driving substantial revenue growth. Develop and implement comprehensive strategies for partner engagement, focusing on high-value opportunities in the EX/CX space. Mentor and inspire a team, fostering a culture of innovation and excellence in partnership management. Collaborate with regional business heads and cross-functional teams to align partnership strategies with overall business objectives. Establish and maintain strong executive relationships with key partners, ensuring mutual growth and success. Key understanding of the India Distribution landscape with previous experience working in a tier 2 model. Drive partner program enhancements, including incentive models, enablement strategies, and performance metrics, to maximize partner engagement and revenue generation. Regularly review and adjust strategies to respond to market changes and partner feedback, ensuring alignment with company goals and partner needs. Location: The candidate should be operating out of Mumbai and manage the West territory Qualifications Qualifications: Minimum 12 years of experience in SaaS or channel sales, with a focus on strategic partnership management. Demonstrated success in developing and executing high-impact partner strategies. Strong ability to engage and influence C-level executives, with excellent presentation and communication skills. Proven track record of driving significant revenue growth through strategic partnerships. SaaS background is highly preferred, with a deep understanding of software and services alliances. Preferred industry experience in ITSM, DataCenter Solutions or Cybersecurity will be preferred Willingness to travel frequently to engage with partners and internal teams. Master’s degree in a Technology or Business Field is preferred. Additional Information We offer a range of benefits, including life and long-term disability insurance, a generous learning and reading budget, fitness allowance, free yoga classes, a cycle-to- work scheme, and a fully stocked pantry. Our inclusive workplace welcomes diverse backgrounds and perspectives, fostering a rich and vibrant environment. Join us at Freshworks, where your expertise in strategic partnership management will be pivotal in driving our growth in the crucial India market. Benefits Company-funded Life & Long-Term Disability insurance Generous Learning & Reading budget Fitness allowance Free yoga classes Cycle to Work Scheme Well-stocked pantry with healthy options Employee Assistance Program for you and your family 25 days annual Paid-Time-Off Discounted Tax Support Services A commitment to equality and diversity in the workplace At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Engage proactively with customers using the engagement model (based on customer segment) laid out Understand and document customer’s business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention) Use customer management tool (Natero) (Training will be provided to get familiar) Implement and support compliance to Freshworks compliance and information security processes Qualifications 1-3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio Proven track record of establishing themselves as a strategic trusted advisor to clients Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels Very Strong written and verbal presentation/communication skills (ESSENTIAL) Self-starter who can own ongoing customer success of both large and small clients Ability to report and share client’s status on a timely/pre-defined interval Bachelor's Degree in Computer Science + Business Education preferred Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Job Description The Staff Product Designer for AI Experiences will, as a hands-on individual contributor, design intelligent, human-centered experiences powered by the Freshworks AI platform. This role will help shape how users interact with AI across our product portfolio—including customer service, IT, sales, and marketing—ensuring that machine learning, automation, and generative AI are integrated seamlessly into everyday workflows. This role will contribute to the UX strategy for both AI infrastructure and product-specific AI use cases (chatbots, smart recommendations, generative assistance, predictive automation). Working closely with Product, Engineering, and cross-functional partners, the Staff Product Designer will ship high-quality solutions across the Freshdesk and Freshservice product suites. The ideal candidate brings strong expertise in designing for complex, data-driven systems and a genuine passion for making AI intuitive, trustworthy, and accessible. Roles & Responsibilities Strategic Execution: Contribute to a cohesive UX strategy for AI across Freshworks platforms and products. Partner with Product and Engineering to embed user-centered design into core AI capabilities (e.g., model configuration, feedback loops). Promote design consistency across AI use cases, and ensure experiences reflect responsible design principles around transparency, fairness, and usability. Design for the AI Platform: Deliver end-to-end user experiences for platform-level AI tools, helping internal teams and external customers adopt and configure AI capabilities with confidence. Translate complex AI concepts—like model feedback and prompt engineering—into clear, usable interfaces, in close collaboration with platform product teams. Advance Human-Centered AI Across Products: Design product-level AI features that simplify tasks, surface insights, and support better decision-making—whether in conversational interfaces, generative assistants, or predictive analytics. Champion user control, explainability, and inclusivity, and use rapid prototyping and testing to continuously refine how users perceive and interact with AI. Collaborate Across the Business: Build strong working relationships with Product, Engineering, Data Science, and fellow UX designers. Contribute design assets and thinking that support roadmap planning, capability prioritization, and cross-functional decision-making around AI investments. Deliver with Quality and Impact: Ship intelligent features and platform experiences that increase customer trust, adoption, and efficiency. Track UX success metrics specific to AI—such as perceived value, model comprehension, intervention rates, and satisfaction—and contribute to scalable patterns and guidelines that enable consistency across Freshworks AI experiences. Impact You Can Create For Users Make AI feel less like a black box and more like a trusted collaborator—by designing for transparency, explainability, and user control across Freshworks products. Reduce cognitive load for support agents, IT professionals, and sales teams by surfacing the right AI-driven insights and automations at the right moment in their workflows. Raise the bar for accessibility and inclusivity in AI experiences, ensuring users of all skill levels can confidently adopt and benefit from intelligent features. For Products Accelerate the adoption of AI capabilities across Freshdesk and Freshservice by delivering experiences that are intuitive from day one. Contribute to a library of reusable AI UX patterns and guidelines that improve design consistency and speed up delivery across product teams. Help define and track UX success metrics—such as intervention rates, model comprehension, and perceived value—that connect design decisions to measurable product outcomes. For the Business Strengthen customer trust in Freshworks AI by upholding responsible design principles that reflect fairness, transparency, and reliability. Support roadmap prioritization and cross-functional alignment by contributing design thinking that bridges user needs and business goals. Contribute to Freshworks' competitive positioning in the AI-powered SaaS space by helping ship innovative, high-quality experiences that set a new standard for human-AI interaction in enterprise software. Qualifications Experience: 7+ years of experience in product design, ideally in B2B SaaS or enterprise software environments. AI/ML Product Experience: Required. Your portfolio should demonstrate meaningful hands-on experience designing and shipping AI-powered products (e.g., leveraging LLMs, generative AI, conversational AI, or predictive modeling). Collaboration & Influence: Proven ability to work effectively across product, engineering, and design teams and communicate design decisions clearly to stakeholders. Technical Fluency: A solid understanding of AI/ML fundamentals—including possibilities and limitations—enabling effective partnership with engineering and data science teams. Education: Bachelor's or Master's degree in Design, HCI, Cognitive Science, Computer Science, or a related field. Skill Inventory AI/Design Leadership AI Design Strategy: Contributing to and executing on a clear vision and principles for how the company designs for AI. Ethical AI Frameworks: Applying guidelines for responsible and trustworthy AI in day-to-day design work. Innovation Management: Participating in and advancing a culture of rapid experimentation and learning in an uncertain domain. Core AI Design Skills Human-AI Interaction: Strong command of designing for non-deterministic systems, including error handling and explainability. Conversational Design (CUI): Proficiency in designing dialogue flows, persona, and interaction models for chatbots and assistants. Generative AI & Prompt Design: Experience designing interfaces that help users effectively co-create with generative models. Prototyping for AI: Ability to prototype and test experiences that simulate AI behavior and responsiveness. Foundational Skills Systems Thinking: Ability to understand the broader picture and design how AI integrates across a complex product ecosystem. User Research for AI: Skill in uncovering user mental models and needs related to intelligent systems. Soft Skills Ambiguity Tolerance: Comfort operating in a fast-evolving space where answers aren't always clear. Communication & Influence: Strong ability to articulate design decisions and build alignment with stakeholders across levels. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Overview of the Role At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Senior Staff Full Stack Engineer, you are a technical visionary and architectural leader for the broader engineering organization. You operate at the intersection of long-term business strategy and deep technical execution, driving the evolution of our most critical distributed systems and web architectures. If you thrive in solving extreme architectural complexity, possess exceptional product sense, and find your true north in defining tech strategy and driving org-wide engineering excellence—you belong here. The Impact You Will Create Organizational Architecture Visionary: You will define and execute the technical roadmap for highly complex, multi-domain systems, dictating how highly distributed microservices interact with next-generation enterprise frontend platforms. Strategic Business Alignment: You will not just build features; you will partner with senior product leadership to translate multi-year business objectives and market ambiguities into scalable, future-proof technical strategies. Org-Wide Force Multiplier: You will raise the talent bar across multiple domains by defining engineering standards, mentoring Staff and Lead engineers, and proactively designing out systemic bottlenecks before they materialize. Roles & Responsibilities Org-Wide System Design (HLD & LLD): Architect highly resilient, cross-domain systems. Drive the technical vision for API governance, advanced database modeling (sharding, partitioning), and asynchronous event-driven architectures designed for massive scale and multi-region high availability. Advanced Frontend Architecture: Set the North Star for UI architecture across the organization. Pioneer micro-frontend strategies, complex global state management, and advanced rendering paradigms (CSR/SSR/SSG) to achieve world-class Core Web Vitals at an enterprise scale. End-to-End Platform Engineering: Architect scalable full-stack platforms, ensuring highly optimized, secure, and low-latency data flow from complex backend topologies to the end-user interface. Observability & Reliability: Define org-wide SLIs and SLOs. Architect comprehensive telemetry and monitoring ecosystems, and lead incident response and post-mortems for critical, high-impact system outages. Executive Cross-Functional Leadership: Act as a technical authority who influences VP and C-level decisions. Collaborate deeply with Product, Design, and Engineering leadership to align technical investments with business ROI. Qualifications Qualifications Experience: 12+ years of software engineering experience, with a proven track record of operating successfully at a Senior Staff, Principal, or equivalent level within a high-growth, massive-scale SaaS or enterprise environment. Master Problem Solver: An expert-level foundation in Data Structures, Algorithms, and System Design, with the demonstrated ability to simplify extreme architectural complexity into elegant, maintainable solutions. Core Skills & Technical Mastery Global Web & UI Architecture: Deep, authoritative command of modern frontend ecosystems (React/Angular/Vue, TS/JS). Proven experience building design-system-aware development cultures, ensuring strict UI accessibility (WCAG), and enforcing robust frontend security protocols. Distributed Systems at Scale: Proven experience architecting asynchronous, distributed applications. Mastery of SOLID principles, advanced design patterns, and building for strict fault tolerance and data consistency. Backend & API Mastery: Deep expertise in designing robust API contracts, complex relational and NoSQL database modeling, and optimizing backend logic for latency, throughput, and extensibility. DevOps & Infrastructure: Strong hands-on experience guiding infrastructure-as-code, CI/CD pipeline optimization, and cloud-native deployment strategies (AWS/GCP/Azure). Executive Product Sense: The ability to look beyond the code to understand the underlying market mechanics, seamlessly translating highly ambiguous business requirements into concrete, extensible engineering architectures. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Role Overview The Staff Product Designer for AI Experiences will, as a hands-on individual contributor, lead design for intelligent, human-centered experiences powered by the Freshworks AI platform. This critical role will shape how users interact with AI across our entire product portfolio—including customer service, IT, sales, and marketing—ensuring that machine learning, automation, and generative AI are seamlessly integrated into everyday workflows. This role will contribute to and help define the UX strategy for both AI infrastructure (platform capabilities, APIs, tools) and product-specific AI use cases (chatbots, smart recommendations, generative assistance, predictive automation). It will work directly with stakeholders in Product, Engineering, and other cross-functional areas to ship world class solutions across the Freshdesk and Freshservice product suites. The ideal candidate brings deep expertise in designing for complex, data-driven systems and a passion for making AI intuitive, trustworthy, and accessible to users of all skill levels. Roles & Responsibilities Strategic Execution Adhere and contribute to a cohesive UX strategy for AI across the Freshworks platform and products. Partner with Product and Engineering to embed scalable, user-centered design into foundational AI capabilities (e.g., model management, AI configuration, feedback loops). Drive design quality and consistency across AI use cases in multiple products, from proactive suggestions in IT workflows to smart automations in customer support. Ensure AI user experiences reflect responsible design principles, supporting transparency, fairness, and usability. Design for the AI Platform Shape end-to-end user experiences for platform-level AI tools, empowering internal teams and external customers to adopt and configure AI capabilities with confidence. Translate complex AI concepts—like model training, feedback capture, and prompt engineering—into clear, usable interfaces. Collaborate with product teams to ensure the underlying infrastructure supports frictionless, human-centered AI interaction across use cases. Advance Human-Centered AI Across Products Lead the design of product-level AI features that simplify tasks, surface insights, and enhance decision-making—whether in conversational interfaces, generative assistants, or predictive analytics. Champion user control, explainability, and inclusivity across all AI-driven touchpoints. Use rapid prototyping, testing, and iteration to refine how users perceive and interact with AI. Collaborate Across the Business Build strong partnerships with Product, Engineering, Data Science, and fellow UX designers across the company. Align AI UX design with user needs across diverse product teams. Create design assets to assist in and accelerate roadmap planning, capability prioritization, and cross-functional decision-making for AI investments. Deliver with Quality and Impact Ship intelligent features and platform experiences that increase customer trust, adoption, and efficiency. Create scalable patterns, frameworks, and guidelines that enable consistency and speed in AI UX development across Freshworks Qualifications Experience: 8+ years of experience in product design, ideally in B2B SaaS or enterprise software environments. AI/ML Product Experience: A mandatory requirement. Your portfolio must showcase significant hands-on experience in designing, shipping, and iterating on AI-powered products (e.g., leveraging LLMs, generative AI, conversational AI, or predictive modeling). Technical Fluency: A strong understanding of the fundamentals of AI/ML, including its possibilities and limitations, enabling credible partnership with engineering and data science teams. Education: Bachelor’s or Master’s degree in Design, HCI, Cognitive Science, Computer Science, or a related field. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.