Freshworks

Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description As an enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships and ensure they get the most value from our suite of products. Key Responsibilities: Customer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding through the entire customer lifecycle. Retention Excellence: Focus on ensuring high customer retention rates and meeting retention goals. Stakeholder Engagement: Develop and maintain trusted working relationships with key decision-makers and power users within client organizations. Client Understanding: Gain a deep understanding of your assigned clients needs, objectives, and processes to facilitate successful adoption of Freshworks products. Value Maximization: Collaborate closely with the sales team to identify opportunities for upselling additional services, integrations, and features that enhance client success. Proactive Risk Mitigation: Identify and proactively address risks to client success, engaging clients whenever retention issues are identified. Retention Planning: Develop and execute retention plans for clients at risk of churn, ensuring their continued satisfaction. Issue Resolution: Drive the resolution of escalated account issues, working closely with Billing, Support, and other departments. Product Expertise: Maintain an expert level of knowledge regarding Freshworks products and services. Client Advocacy: Represent client interests internally, communicating product concerns, shortcomings, and missing features that may pose retention risks to senior leadership. Contract Management: Manage inquiries, questions, and issues related to contracts from clients and other departments. Qualifications Proven success in a Customer Success role for a SaaS/product company, with 7-11 years of overall work experience. Expertise in account portfolio planning, management and prioritization. Strong attention to detail and a proactive approach to problem-solving. In-depth knowledge of customer success best practices. Experience driving client adoption of technology or software products. Exceptional communication and relationship management skills. If you are passionate about customer success, thrive in a fast-paced environment, and are ready to make a significant impact as an Individual Contributor in our team, we encourage you to apply for this exciting opportunity. Note: This is an individual contributor role. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Role Overview The Specialist - Data Analytics is a high-impact technical role focused on the core engineering and optimization of our data environment. You will serve as the subject matter expert (SME) for data warehousing, responsible for building the robust infrastructure that enables data-driven decision-making across the organization. This role requires a "Growth Mindset" to constantly improve legacy systems and a deep technical mastery of SQL, Python, and AWS. Key Responsibilities Data Warehouse Engineering: Design and implement scalable data warehouse solutions that serve as the foundation for enterprise analytics. Advanced Query Optimization: Develop and refine complex SQL scripts for data extraction and transformation, ensuring maximum performance and minimal latency. ETL & Automation: Build and maintain automated data pipelines using Python to streamline the movement and processing of large datasets. AWS Infrastructure Management: Effectively utilize AWS cloud services to optimize data storage, compute resources, and overall analytics performance. Cross-Functional Technical Partnership: Collaborate with teams to understand business requirements and translate them into efficient data models and technical workflows. Data Security & Integrity: Implement and monitor rigorous data security protocols and performance tuning to ensure the reliability of our data assets. Qualifications Professional Qualifications Experience: 5–7 years of intensive experience in Data Warehousing and Analytics, with a track record of delivering high-performance data solutions. Education: Degree in Computer Science, Information Technology, Data Science, or a related field. Cloud Expertise: Practical, hands-on experience deploying data solutions within the AWS ecosystem (Redshift, S3, Glue). Execution Focus: Proven ability to manage complex technical projects independently while maintaining alignment with global stakeholders. Technical Skill Inventory SQL Mastery: Expert-level proficiency in SQL, including advanced stored procedures, indexing strategies, and query performance tuning. Python for Data: Strong experience using Python for ETL automation, data cleaning, and processing. Data Architecture: In-depth knowledge of data modeling (Star/Snowflake schemas) and warehouse design principles. ITSM Awareness: Understanding of how data performance impacts end-user experience and business SLAs. BI & Reporting (Good to Have): Hands-on experience with Power BI or Tableau to visualize complex data trends. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Lead Backend Engineer, you’ll build the scalable systems that drive our global products—and do it with clarity, ownership, and a sharp eye for design. You’ll lead backend modules end-to-end, influence architecture across teams, and raise the bar on performance, stability, and code quality. If you obsess over time and space complexity, love breaking down tough problems, and take pride in helping others level up—you’ll feel right at home. Responsibilities Architect and build scalable backend services that handle millions of transactions reliably. Own the full development lifecycle: from high-level design to deployment and debugging. Write clean, modular, and testable code—optimized for both readability and performance. Apply deep OOPS concepts and design patterns to solve real-world engineering problems. Ensure systems are tuned for high availability, fault tolerance, and observability. Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast. Lead code reviews, mentor 2–3 engineers, and drive engineering best practices across the team. Elevate overall code quality. Troubleshoot performance bottlenecks in production and drive long-term stability improvements. Influence platform direction through architectural reviews and roadmap planning. Requirements 6 to 8 years of experience building and scaling backend systems in fast-paced product teams. Data Structures & Algorithms (DSA) : Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs. Problem Solving & Logical Analysis : Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions. Object-Oriented Design (OOD) : Strong command of OOP principles, designing extensible code, and applying SOLID principles. System Design (High-Level Design - HLD & LLD) : Proven ability to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models. Exposure to RDBMS, caching strategies, distributed queues, and microservices. Exposure and experience with AI tools and technologies to improve efficiency Leadership & Collaboration : Demonstrates strong ownership, collaborates effectively, and shows potential for mentoring. Qualifications Degree in Computer Science, Engineering, or a related technical field. You’re skilled at balancing fast delivery with long-term scalability. You think clearly in code and architecture diagrams. You’ve shipped features at scale and supported them in production. You love working in collaborative, agile teams—and mentoring others along the way. Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, we believe exceptional user experiences begin with exceptional engineering. As a Senior Frontend Engineer , you’ll drive the development of fast, accessible, and elegant interfaces across our suite of global products. You’ll translate complex business flows into delightful interactions, and champion performance and usability at every step. If you think in components, sweat over rendering speed, and love writing code that feels smooth—you’re in the right place. Responsibilities Build modular, high-performance UI components using JavaScript frameworks. Collaborate with design, product, and backend teams to deliver features that just work. Translate business and UX requirements into scalable frontend architecture. Lead accessibility, rendering, and UI performance optimization across browsers/devices. Review code, guide prototyping efforts, and implement frontend best practices. Apply deep understanding of HTML, CSS, JavaScript, and browser internals. Drive cross-browser compatibility, responsiveness, and seamless interaction. Set high standards for design consistency and code quality. Requirements 3 to 5 years of frontend development experience in product teams. Core Frontend Proficiency : Expertise in HTML, CSS, and JavaScript fundamentals, including UI prototyping, advanced CSS properties, and core JS concepts like closures. Modern Frameworks & Ecosystem : Strong grasp of JavaScript framework concepts (e.g., component architecture, state management). Frontend Quality & Performance : Ability to implement UI optimizations, ensure web accessibility, performance tuning, rendering strategies and address frontend security concerns. Problem-Solving & Optimization : Proven skill in solving and optimizing medium-level coding problems, with a strong understanding of time and space complexity. Proficiency in writing and reviewing semantic, maintainable, and testable frontend code. Software Design : Proficiency in Object-Oriented Programming (OOP) for building extensible, clean, and well-structured frontend code. Worked on frontend architecture and performance in apps with large user bases. End-to-End Component Ownership : Experience in designing, implementing, and delivering full-stack components, including backend integration and API interaction. Advanced Web Concepts : Familiarity with advanced web development topics (e.g., browser APIs, build tools). Experience debugging complex UI issues and managing cross-browser support. Qualifications Degree in Computer Science, Engineering, or a related field. Passionate about design systems, UX patterns, and microinteractions. Solid grasp of data structures and basic algorithms in frontend context. Experience with tools like Chrome DevTools, Lighthouse, Jest, Storybook. You take pride in clean interfaces, intuitive flows, and pixel-perfect execution Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Senior Backend Engineer , you’ll build the scalable systems that drive our global products—and do it with clarity, ownership, and a sharp eye for design. You’ll raise the bar on performance, stability, and code quality. If you obsess over time and space complexity, love breaking down tough problems, and contribute to overall design—you’ll feel right at home. Responsibilities Build scalable backend services that handle millions of transactions reliably. Own the full development lifecycle: from high-level design to deployment and debugging. Write clean, modular, and testable code—optimized for both readability and performance. Apply deep OOPS concepts and design patterns to solve real-world engineering problems. Ensure systems are tuned for high availability, fault tolerance, and observability. Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast. Follow engineering best practices and elevate overall code quality. Troubleshoot performance bottlenecks in production and drive long-term stability improvements. Requirements 3 to 5 years of experience building and scaling backend systems in fast-paced product teams. Data Structures & Algorithms (DSA) : Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs. Problem Solving & Logical Analysis : Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions. Object-Oriented Design (OOD) : Strong command of OOP principles, designing extensible code, and applying SOLID principles. System Design (High-Level Design - HLD & LLD) : Proven ability to contribute to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models. Exposure to RDBMS, caching strategies, distributed queues, and microservices. Exposure and experience with AI tools and technologies to improve efficiency Ownership & Collaboration : Demonstrates strong ownership, collaborates effectively. Qualifications Degree in Computer Science, Engineering, or a related technical field. You’re skilled at balancing fast delivery with long-term scalability. You think clearly in code and architecture diagrams. You’ve shipped features at scale and supported them in production. You love working in collaborative, agile teams. Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, we believe exceptional user experiences begin with exceptional engineering. As a Senior Frontend Engineer , you’ll drive the development of fast, accessible, and elegant interfaces across our suite of global products. You’ll translate complex business flows into delightful interactions, and champion performance and usability at every step. If you think in components, sweat over rendering speed, and love writing code that feels smooth—you’re in the right place. Responsibilities Build modular, high-performance UI components using JavaScript frameworks. Collaborate with design, product, and backend teams to deliver features that just work. Translate business and UX requirements into scalable frontend architecture. Lead accessibility, rendering, and UI performance optimization across browsers/devices. Review code, guide prototyping efforts, and implement frontend best practices. Apply deep understanding of HTML, CSS, JavaScript, and browser internals. Drive cross-browser compatibility, responsiveness, and seamless interaction. Set high standards for design consistency and code quality. Requirements 3 to 5 years of frontend development experience in product teams. Core Frontend Proficiency : Expertise in HTML, CSS, and JavaScript fundamentals, including UI prototyping, advanced CSS properties, and core JS concepts like closures. Modern Frameworks & Ecosystem : Strong grasp of JavaScript framework concepts (e.g., component architecture, state management). Frontend Quality & Performance : Ability to implement UI optimizations, ensure web accessibility, performance tuning, rendering strategies and address frontend security concerns. Problem-Solving & Optimization : Proven skill in solving and optimizing medium-level coding problems, with a strong understanding of time and space complexity. Proficiency in writing and reviewing semantic, maintainable, and testable frontend code. Software Design : Proficiency in Object-Oriented Programming (OOP) for building extensible, clean, and well-structured frontend code. Worked on frontend architecture and performance in apps with large user bases. End-to-End Component Ownership : Experience in designing, implementing, and delivering full-stack components, including backend integration and API interaction. Advanced Web Concepts : Familiarity with advanced web development topics (e.g., browser APIs, build tools). Experience debugging complex UI issues and managing cross-browser support. Qualifications Degree in Computer Science, Engineering, or a related field. Passionate about design systems, UX patterns, and microinteractions. Solid grasp of data structures and basic algorithms in frontend context. Experience with tools like Chrome DevTools, Lighthouse, Jest, Storybook. You take pride in clean interfaces, intuitive flows, and pixel-perfect execution Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Senior Backend Engineer , you’ll build the scalable systems that drive our global products—and do it with clarity, ownership, and a sharp eye for design. You’ll raise the bar on performance, stability, and code quality. If you obsess over time and space complexity, love breaking down tough problems, and contribute to overall design—you’ll feel right at home. Responsibilities Build scalable backend services that handle millions of transactions reliably. Own the full development lifecycle: from high-level design to deployment and debugging. Write clean, modular, and testable code—optimized for both readability and performance. Apply deep OOPS concepts and design patterns to solve real-world engineering problems. Ensure systems are tuned for high availability, fault tolerance, and observability. Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast. Follow engineering best practices and elevate overall code quality. Troubleshoot performance bottlenecks in production and drive long-term stability improvements. Requirements 3 to 5 years of experience building and scaling backend systems in fast-paced product teams. Data Structures & Algorithms (DSA) : Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs. Problem Solving & Logical Analysis : Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions. Object-Oriented Design (OOD) : Strong command of OOP principles, designing extensible code, and applying SOLID principles. System Design (High-Level Design - HLD & LLD) : Proven ability to contribute to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models. Exposure to RDBMS, caching strategies, distributed queues, and microservices. Exposure and experience with AI tools and technologies to improve efficiency Ownership & Collaboration : Demonstrates strong ownership, collaborates effectively. Qualifications Degree in Computer Science, Engineering, or a related technical field. You’re skilled at balancing fast delivery with long-term scalability. You think clearly in code and architecture diagrams. You’ve shipped features at scale and supported them in production. You love working in collaborative, agile teams. Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Lead Backend Engineer, you’ll build the scalable systems that drive our global products—and do it with clarity, ownership, and a sharp eye for design. You’ll lead backend modules end-to-end, influence architecture across teams, and raise the bar on performance, stability, and code quality. If you obsess over time and space complexity, love breaking down tough problems, and take pride in helping others level up—you’ll feel right at home. Responsibilities Architect and build scalable backend services that handle millions of transactions reliably. Own the full development lifecycle: from high-level design to deployment and debugging. Write clean, modular, and testable code—optimized for both readability and performance. Apply deep OOPS concepts and design patterns to solve real-world engineering problems. Ensure systems are tuned for high availability, fault tolerance, and observability. Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast. Lead code reviews, mentor 2–3 engineers, and drive engineering best practices across the team. Elevate overall code quality. Troubleshoot performance bottlenecks in production and drive long-term stability improvements. Influence platform direction through architectural reviews and roadmap planning. Requirements 6 to 8 years of experience building and scaling backend systems in fast-paced product teams. Data Structures & Algorithms (DSA) : Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs. Problem Solving & Logical Analysis : Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions. Object-Oriented Design (OOD) : Strong command of OOP principles, designing extensible code, and applying SOLID principles. System Design (High-Level Design - HLD & LLD) : Proven ability to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models. Exposure to RDBMS, caching strategies, distributed queues, and microservices. Exposure and experience with AI tools and technologies to improve efficiency Leadership & Collaboration : Demonstrates strong ownership, collaborates effectively, and shows potential for mentoring. Qualifications Degree in Computer Science, Engineering, or a related technical field. You’re skilled at balancing fast delivery with long-term scalability. You think clearly in code and architecture diagrams. You’ve shipped features at scale and supported them in production. You love working in collaborative, agile teams—and mentoring others along the way. Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Lead Backend Engineer, you’ll build the scalable systems that drive our global products—and do it with clarity, ownership, and a sharp eye for design. You’ll lead backend modules end-to-end, influence architecture across teams, and raise the bar on performance, stability, and code quality. If you obsess over time and space complexity, love breaking down tough problems, and take pride in helping others level up—you’ll feel right at home. Responsibilities Architect and build scalable backend services that handle millions of transactions reliably. Own the full development lifecycle: from high-level design to deployment and debugging. Write clean, modular, and testable code—optimized for both readability and performance. Apply deep OOPS concepts and design patterns to solve real-world engineering problems. Ensure systems are tuned for high availability, fault tolerance, and observability. Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast. Lead code reviews, mentor 2–3 engineers, and drive engineering best practices across the team. Elevate overall code quality. Troubleshoot performance bottlenecks in production and drive long-term stability improvements. Influence platform direction through architectural reviews and roadmap planning. Requirements 6 to 8 years of experience building and scaling backend systems in fast-paced product teams. Data Structures & Algorithms (DSA) : Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs. Problem Solving & Logical Analysis : Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions. Object-Oriented Design (OOD) : Strong command of OOP principles, designing extensible code, and applying SOLID principles. System Design (High-Level Design - HLD & LLD) : Proven ability to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models. Exposure to RDBMS, caching strategies, distributed queues, and microservices. Exposure and experience with AI tools and technologies to improve efficiency Leadership & Collaboration : Demonstrates strong ownership, collaborates effectively, and shows potential for mentoring. Qualifications Degree in Computer Science, Engineering, or a related technical field. You’re skilled at balancing fast delivery with long-term scalability. You think clearly in code and architecture diagrams. You’ve shipped features at scale and supported them in production. You love working in collaborative, agile teams—and mentoring others along the way. Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description As the Lead - Revenue Enablement for the APMEA region, you will be the primary architect of growth for our Field Sales (AE/AM) and Business Development (BD) teams. Your mission is to bridge the gap between product innovation and revenue execution by developing world-class enablement programs. You will act as a strategic partner to sales leadership, delivering high-impact training and innovative content that empowers our teams to exceed their goals in a competitive SaaS landscape. Key Responsibilities Strategic Program Development: Design and deploy comprehensive sales training programs—virtual and in-person—that align directly with APMEA’s regional sales strategy and overarching company goals. Field Advocacy & Feedback Loops: Establish regular communication cadences with the field to gather real-time feedback, ensuring enablement remains agile and evolves with the sales team’s needs. Cross-Functional Orchestration: Collaborate with Marketing, Product, and global Enablement partners to co-create high-quality sales collateral, playbooks, and value-based messaging that resonates with the APMEA market. Sales Leadership Alignment: Partner with sales leaders to diagnose skill gaps and develop customized training roadmaps for their specific pods. Managerial Excellence & Coaching: Build and implement programs that equip Sales Managers with advanced coaching techniques, ensuring they can effectively lead and develop their own teams. Continuous Performance Support: Provide ongoing resources and reinforcement strategies to ensure best practices are institutionalized and team performance is consistently high. Impact Measurement & Optimization: Rigorously assess the effectiveness of all enablement initiatives using data-driven insights to recommend and implement continuous improvements Qualifications Qualifications & Skills Professional Qualifications Experience: 5+ years of combined experience in Sales Enablement and Direct Sales, preferably within a high-growth SaaS or technology environment. Track Record: Proven success in product, technical, and sales methodology enablement. Education: Bachelor’s degree in Business, Marketing, or a related field. Additional certifications in Training & Development (e.g., CPTD, Instructional Design) are highly desirable. Regional Expertise: Experience working with or within the APMEA (Asia-Pacific, Middle East, and Africa) market is a significant plus. Technical & Functional Skills Mastery of Delivery: Elite presentation and facilitation skills, with the ability to captivate audiences both in-person and in a virtual environment. Sales Acumen: Deep understanding of the sales lifecycle, from business development to account management and expansion. Content Architecture: Ability to translate complex product features into simple, compelling value propositions and sales playbooks. Analytical Problem-Solving: Proficiency in using data to identify performance bottlenecks and architecting innovative solutions to solve them. Behavioral Competencies Growth Mindset: A proactive and adaptable approach with a relentless commitment to learning and improvement. Strategic Influence: Ability to think long-term while executing daily tasks, influencing stakeholders at all levels of the organization. Organizational Rigor: Exceptional project management skills with the ability to lead multiple high-stakes initiatives simultaneously. Collaborative Spirit: A "One Team" mentality, excelling in fast-paced, cross-functional environments. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description As the Lead - Revenue Enablement for the APMEA region, you will be the primary architect of growth for our Field Sales (AE/AM) and Business Development (BD) teams. Your mission is to bridge the gap between product innovation and revenue execution by developing world-class enablement programs. You will act as a strategic partner to sales leadership, delivering high-impact training and innovative content that empowers our teams to exceed their goals in a competitive SaaS landscape. Key Responsibilities Strategic Program Development: Design and deploy comprehensive sales training programs—virtual and in-person—that align directly with APMEA’s regional sales strategy and overarching company goals. Field Advocacy & Feedback Loops: Establish regular communication cadences with the field to gather real-time feedback, ensuring enablement remains agile and evolves with the sales team’s needs. Cross-Functional Orchestration: Collaborate with Marketing, Product, and global Enablement partners to co-create high-quality sales collateral, playbooks, and value-based messaging that resonates with the APMEA market. Sales Leadership Alignment: Partner with sales leaders to diagnose skill gaps and develop customized training roadmaps for their specific pods. Managerial Excellence & Coaching: Build and implement programs that equip Sales Managers with advanced coaching techniques, ensuring they can effectively lead and develop their own teams. Continuous Performance Support: Provide ongoing resources and reinforcement strategies to ensure best practices are institutionalized and team performance is consistently high. Impact Measurement & Optimization: Rigorously assess the effectiveness of all enablement initiatives using data-driven insights to recommend and implement continuous improvements Qualifications Qualifications & Skills Professional Qualifications Experience: 5+ years of combined experience in Sales Enablement and Direct Sales, preferably within a high-growth SaaS or technology environment. Track Record: Proven success in product, technical, and sales methodology enablement. Education: Bachelor’s degree in Business, Marketing, or a related field. Additional certifications in Training & Development (e.g., CPTD, Instructional Design) are highly desirable. Regional Expertise: Experience working with or within the APMEA (Asia-Pacific, Middle East, and Africa) market is a significant plus. Technical & Functional Skills Mastery of Delivery: Elite presentation and facilitation skills, with the ability to captivate audiences both in-person and in a virtual environment. Sales Acumen: Deep understanding of the sales lifecycle, from business development to account management and expansion. Content Architecture: Ability to translate complex product features into simple, compelling value propositions and sales playbooks. Analytical Problem-Solving: Proficiency in using data to identify performance bottlenecks and architecting innovative solutions to solve them. Behavioral Competencies Growth Mindset: A proactive and adaptable approach with a relentless commitment to learning and improvement. Strategic Influence: Ability to think long-term while executing daily tasks, influencing stakeholders at all levels of the organization. Organizational Rigor: Exceptional project management skills with the ability to lead multiple high-stakes initiatives simultaneously. Collaborative Spirit: A "One Team" mentality, excelling in fast-paced, cross-functional environments. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description The Senior Business Analyst is a strategic architect within our Sales Operations engine. You will sit at the intersection of data, strategy, and execution, serving as a critical liaison between Sales Leadership and GTM (Go-To-Market) teams. Your mission is to move beyond reporting—synthesizing complex datasets into actionable insights that optimize our Annual Operating Plans (AOP), quota distribution, and incentive structures. This role requires an analytical powerhouse who can automate legacy processes while driving high-impact strategic initiatives. Key Responsibilities Strategic Insight Generation: Partner with Sales teams to analyze performance trends, synthesize deep-dive insights, and generate KPI reports. Identify risks and growth drivers to influence executive-level decision-making. GTM Strategy & Execution: Lead the operationalization of key sales initiatives, including Annual Operating Plans (AOP), quota planning, and the design of high-impact incentive programs. Operational Architecture & Automation: Actively identify bottlenecks in the sales motion. Design and implement automated workflows and system enhancements to improve data accuracy and team velocity. Knowledge Engineering & SOPs: Develop and maintain a comprehensive "Playbook" of process workflows and engagement protocols, ensuring all operations adhere to internal policies and facilitate seamless knowledge sharing. Stakeholder Orchestration: Serve as the primary bridge between Sales Leadership, Sales Operations, and GTM Program Management, ensuring strategic alignment and clear communication across global teams. Qualifications Professional Qualifications Experience: 4+ years in Sales Analytics or Sales Operations, with a focused track record of at least 2 years in a Business Analyst capacity. Education: Bachelor’s or Master’s degree in Business, Analytics, Mathematics, or a related quantitative field. Environment: Proven success in managing multiple high-priority projects within a fast-paced, cross-functional global environment. Technical Toolbox Core Analytics: Mastery of Advanced Excel and SQL is mandatory. Data Visualization: Proficiency in creating compelling narratives using tools like Tableau, Power BI, or similar platforms. Systems Acumen: Strong experience with CRM platforms (e.g., Salesforce, Freshsales) and sales pipeline management tools. The Innovation Plus: Experience with Python , Machine Learning , or Predictive Analytics to move from descriptive to prescriptive reporting. Behavioral Competencies Strategic Influence: Ability to translate complex data into a "story" that stakeholders can act upon. Collaborative Mindset: A "One Freshworks" approach to solving problems across distributed, cross-functional teams. Proactive Problem Solving: A self-starter who doesn't wait for a brief but identifies operational gaps and proposes solutions. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Role Overview The Specialist - Data Analytics is a high-impact technical role focused on the core engineering and optimization of our data environment. You will serve as the subject matter expert (SME) for data warehousing, responsible for building the robust infrastructure that enables data-driven decision-making across the organization. This role requires a "Growth Mindset" to constantly improve legacy systems and a deep technical mastery of SQL, Python, and AWS. Key Responsibilities Data Warehouse Engineering: Design and implement scalable data warehouse solutions that serve as the foundation for enterprise analytics. Advanced Query Optimization: Develop and refine complex SQL scripts for data extraction and transformation, ensuring maximum performance and minimal latency. ETL & Automation: Build and maintain automated data pipelines using Python to streamline the movement and processing of large datasets. AWS Infrastructure Management: Effectively utilize AWS cloud services to optimize data storage, compute resources, and overall analytics performance. Cross-Functional Technical Partnership: Collaborate with teams to understand business requirements and translate them into efficient data models and technical workflows. Data Security & Integrity: Implement and monitor rigorous data security protocols and performance tuning to ensure the reliability of our data assets. Qualifications Professional Qualifications Experience: 5–7 years of intensive experience in Data Warehousing and Analytics, with a track record of delivering high-performance data solutions. Education: Degree in Computer Science, Information Technology, Data Science, or a related field. Cloud Expertise: Practical, hands-on experience deploying data solutions within the AWS ecosystem (Redshift, S3, Glue). Execution Focus: Proven ability to manage complex technical projects independently while maintaining alignment with global stakeholders. Technical Skill Inventory SQL Mastery: Expert-level proficiency in SQL, including advanced stored procedures, indexing strategies, and query performance tuning. Python for Data: Strong experience using Python for ETL automation, data cleaning, and processing. Data Architecture: In-depth knowledge of data modeling (Star/Snowflake schemas) and warehouse design principles. ITSM Awareness: Understanding of how data performance impacts end-user experience and business SLAs. BI & Reporting (Good to Have): Hands-on experience with Power BI or Tableau to visualize complex data trends. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description The Senior Business Analyst is a strategic architect within our Sales Operations engine. You will sit at the intersection of data, strategy, and execution, serving as a critical liaison between Sales Leadership and GTM (Go-To-Market) teams. Your mission is to move beyond reporting—synthesizing complex datasets into actionable insights that optimize our Annual Operating Plans (AOP), quota distribution, and incentive structures. This role requires an analytical powerhouse who can automate legacy processes while driving high-impact strategic initiatives. Key Responsibilities Strategic Insight Generation: Partner with Sales teams to analyze performance trends, synthesize deep-dive insights, and generate KPI reports. Identify risks and growth drivers to influence executive-level decision-making. GTM Strategy & Execution: Lead the operationalization of key sales initiatives, including Annual Operating Plans (AOP), quota planning, and the design of high-impact incentive programs. Operational Architecture & Automation: Actively identify bottlenecks in the sales motion. Design and implement automated workflows and system enhancements to improve data accuracy and team velocity. Knowledge Engineering & SOPs: Develop and maintain a comprehensive "Playbook" of process workflows and engagement protocols, ensuring all operations adhere to internal policies and facilitate seamless knowledge sharing. Stakeholder Orchestration: Serve as the primary bridge between Sales Leadership, Sales Operations, and GTM Program Management, ensuring strategic alignment and clear communication across global teams. Qualifications Professional Qualifications Experience: 4+ years in Sales Analytics or Sales Operations, with a focused track record of at least 2 years in a Business Analyst capacity. Education: Bachelor’s or Master’s degree in Business, Analytics, Mathematics, or a related quantitative field. Environment: Proven success in managing multiple high-priority projects within a fast-paced, cross-functional global environment. Technical Toolbox Core Analytics: Mastery of Advanced Excel and SQL is mandatory. Data Visualization: Proficiency in creating compelling narratives using tools like Tableau, Power BI, or similar platforms. Systems Acumen: Strong experience with CRM platforms (e.g., Salesforce, Freshsales) and sales pipeline management tools. The Innovation Plus: Experience with Python , Machine Learning , or Predictive Analytics to move from descriptive to prescriptive reporting. Behavioral Competencies Strategic Influence: Ability to translate complex data into a "story" that stakeholders can act upon. Collaborative Mindset: A "One Freshworks" approach to solving problems across distributed, cross-functional teams. Proactive Problem Solving: A self-starter who doesn't wait for a brief but identifies operational gaps and proposes solutions. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Inbound RoW We are seeking a highly motivated and customer-centric Account Executive Level 2 to join our growing inbound sales team focused on the Middle East market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value proposition to prospects in North America. You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers. Key Responsibilities Inbound Lead Management & Qualification: Engage with a high volume of inbound leads from various marketing channels with speed and efficiency. Conduct thorough discovery calls to qualify leads, uncover prospect needs, pain points, and business objectives, effectively positioning our SaaS solution as the optimal answer. Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas. Full Sales Cycle Management: Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration, proposal generation, negotiation, and deal closure. Deliver compelling and tailored product demonstrations (often virtually) that highlight the unique value and ROI of our platform for the North American audience. Revenue Generation & Quota Attainment: Consistently meet or exceed individual sales targets and contribute significantly to the team's overall revenue goals. Forecast sales accurately and maintain a healthy pipeline coverage. Identify upsell and cross-sell opportunities within newly acquired accounts post-initial sale. Strategic Account Engagement: Develop and nurture strong, long-term relationships with prospects and key stakeholders, acting as a trusted advisor throughout the sales process. Navigate complex organizational structures and identify all relevant decision-makers and influencers. Understand the competitive landscape and articulate our differentiating factors effectively. Collaboration & Communication: Collaborate closely with the Marketing team to provide a tight feedback loop on lead quality and campaign effectiveness. Work with Sales Development, Product, and Customer Success teams to ensure a seamless prospect and customer experience. Maintain accurate and up-to-date records of all sales activities, pipeline, and customer information in the CRM system (e.g., Salesforce, HubSpot). Continuous Learning & Improvement: Stay abreast of industry trends, market developments, and competitor activities, particularly within the North American market. Continuously refine sales methodologies, product knowledge, and objection handling techniques. Actively participate in sales training, workshops, and coaching sessions. Qualifications Proven Inbound Sales Success (3-7 years): Demonstrated track record of consistently meeting or exceeding sales quotas in a B2B SaaS inbound sales environment, with significant experience selling to North American clients. Inbound Lead Conversion Expertise: Skill in rapidly engaging, qualifying, and converting a high volume of marketing-qualified leads. Consultative Selling & Discovery: Strong ability to conduct deep discovery, actively listen, understand complex business challenges, and articulate value-based solutions rather than just features. Compelling Presentation & Demonstration: Exceptional ability to deliver engaging and tailored virtual product demonstrations and presentations that resonate with diverse North American audiences, including C-level executives. Objection Handling & Negotiation: Proven skill in anticipating, addressing, and overcoming objections effectively, leading to successful negotiations and deal closures. Pipeline Management & Forecasting: Strong proficiency in managing a sales pipeline, accurately forecasting revenue, and utilizing CRM tools (e.g., Salesforce, HubSpot) to track progress and report on performance. Communication Excellence: Outstanding verbal and written communication skills in English, with a strong understanding of North American business etiquette and cultural nuances. Resilience & Persistence: High level of tenacity and a positive attitude, with a strong drive to succeed in a target-driven environment. Self-Motivation & Autonomy: Ability to work independently, manage time effectively, and take initiative to drive results without constant supervision, often during hours that align with the North American market. Adaptability & Learning Agility: Quick learner, capable of adapting to new technologies, market changes, and evolving sales strategies. Tech Savvy: Comfortable with SaaS platforms and proficient in using sales engagement tools (e.g., SalesLoft, Outreach.io), and CRM systems. Desired Skills: Experience selling within specific industries relevant to the Indian market and Europe Market (e.g., FinTech, HR Tech, Healthcare). Familiarity with specific sales methodologies (e.g., MEDDIC, Challenger Sale, SPIN Selling, Sandler). Strong analytical skills to identify trends and opportunities from sales data. Educational Background: Bachelor's degree Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Inbound supporting RoW We are seeking a highly motivated and customer-centric Account Executive Level 2 to join our growing inbound sales team focused on the Middle East market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value proposition to prospects in Europe and UK. You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers. Key Responsibilities Inbound Lead Management & Qualification: Engage with a high volume of inbound leads from various marketing channels with speed and efficiency. Conduct thorough discovery calls to qualify leads, uncover prospect needs, pain points, and business objectives, effectively positioning our SaaS solution as the optimal answer. Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas. Full Sales Cycle Management: Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration, proposal generation, negotiation, and deal closure. Deliver compelling and tailored product demonstrations (often virtually) that highlight the unique value and ROI of our platform for the UK and Europe audience. Revenue Generation & Quota Attainment: Consistently meet or exceed individual sales targets and contribute significantly to the team's overall revenue goals. Forecast sales accurately and maintain a healthy pipeline coverage. Identify upsell and cross-sell opportunities within newly acquired accounts post-initial sale. Strategic Account Engagement: Develop and nurture strong, long-term relationships with prospects and key stakeholders, acting as a trusted advisor throughout the sales process. Navigate complex organizational structures and identify all relevant decision-makers and influencers. Understand the competitive landscape and articulate our differentiating factors effectively. Collaboration & Communication: Collaborate closely with the Marketing team to provide a tight feedback loop on lead quality and campaign effectiveness. Work with Sales Development, Product, and Customer Success teams to ensure a seamless prospect and customer experience. Maintain accurate and up-to-date records of all sales activities, pipeline, and customer information in the CRM system (e.g., Salesforce, HubSpot). Continuous Learning & Improvement: Stay abreast of industry trends, market developments, and competitor activities, particularly within the Europe/UK market. Continuously refine sales methodologies, product knowledge, and objection handling techniques. Actively participate in sales training, workshops, and coaching sessions. Qualifications Proven Inbound Sales Success (3-7 years): Demonstrated track record of consistently meeting or exceeding sales quotas in a B2B SaaS inbound sales environment, with significant experience selling to Europe/UK clients. Inbound Lead Conversion Expertise: Skill in rapidly engaging, qualifying, and converting a high volume of marketing-qualified leads. Consultative Selling & Discovery: Strong ability to conduct deep discovery, actively listen, understand complex business challenges, and articulate value-based solutions rather than just features. Compelling Presentation & Demonstration: Exceptional ability to deliver engaging and tailored virtual product demonstrations and presentations that resonate with diverse Europe/UK audiences, including C-level executives. Objection Handling & Negotiation: Proven skill in anticipating, addressing, and overcoming objections effectively, leading to successful negotiations and deal closures. Pipeline Management & Forecasting: Strong proficiency in managing a sales pipeline, accurately forecasting revenue, and utilizing CRM tools (e.g., Salesforce, HubSpot) to track progress and report on performance. Communication Excellence: Outstanding verbal and written communication skills in English, with a strong understanding of Europe/UK business etiquette and cultural nuances. Resilience & Persistence: High level of tenacity and a positive attitude, with a strong drive to succeed in a target-driven environment. Self-Motivation & Autonomy: Ability to work independently, manage time effectively, and take initiative to drive results without constant supervision, often during hours that align with the Europe/UK market. Adaptability & Learning Agility: Quick learner, capable of adapting to new technologies, market changes, and evolving sales strategies. Tech Savvy: Comfortable with SaaS platforms and proficient in using sales engagement tools (e.g., SalesLoft, Outreach.io), and CRM systems. Desired Skills: Experience selling within specific industries relevant to the Indian market and Europe Market (e.g., FinTech, HR Tech, Healthcare). Familiarity with specific sales methodologies (e.g., MEDDIC, Challenger Sale, SPIN Selling, Sandler). Strong analytical skills to identify trends and opportunities from sales data. Educational Background: Bachelor's degree Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Inbound RoW We are seeking a highly motivated and customer-centric Account Executive Level 2 to join our growing inbound sales team focused on the Middle East market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value proposition to prospects in North America. You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers. Key Responsibilities Inbound Lead Management & Qualification: Engage with a high volume of inbound leads from various marketing channels with speed and efficiency. Conduct thorough discovery calls to qualify leads, uncover prospect needs, pain points, and business objectives, effectively positioning our SaaS solution as the optimal answer. Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas. Full Sales Cycle Management: Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration, proposal generation, negotiation, and deal closure. Deliver compelling and tailored product demonstrations (often virtually) that highlight the unique value and ROI of our platform for the North American audience. Revenue Generation & Quota Attainment: Consistently meet or exceed individual sales targets and contribute significantly to the team's overall revenue goals. Forecast sales accurately and maintain a healthy pipeline coverage. Identify upsell and cross-sell opportunities within newly acquired accounts post-initial sale. Strategic Account Engagement: Develop and nurture strong, long-term relationships with prospects and key stakeholders, acting as a trusted advisor throughout the sales process. Navigate complex organizational structures and identify all relevant decision-makers and influencers. Understand the competitive landscape and articulate our differentiating factors effectively. Collaboration & Communication: Collaborate closely with the Marketing team to provide a tight feedback loop on lead quality and campaign effectiveness. Work with Sales Development, Product, and Customer Success teams to ensure a seamless prospect and customer experience. Maintain accurate and up-to-date records of all sales activities, pipeline, and customer information in the CRM system (e.g., Salesforce, HubSpot). Continuous Learning & Improvement: Stay abreast of industry trends, market developments, and competitor activities, particularly within the North American market. Continuously refine sales methodologies, product knowledge, and objection handling techniques. Actively participate in sales training, workshops, and coaching sessions. Qualifications Proven Inbound Sales Success (3-7 years): Demonstrated track record of consistently meeting or exceeding sales quotas in a B2B SaaS inbound sales environment, with significant experience selling to North American clients. Inbound Lead Conversion Expertise: Skill in rapidly engaging, qualifying, and converting a high volume of marketing-qualified leads. Consultative Selling & Discovery: Strong ability to conduct deep discovery, actively listen, understand complex business challenges, and articulate value-based solutions rather than just features. Compelling Presentation & Demonstration: Exceptional ability to deliver engaging and tailored virtual product demonstrations and presentations that resonate with diverse North American audiences, including C-level executives. Objection Handling & Negotiation: Proven skill in anticipating, addressing, and overcoming objections effectively, leading to successful negotiations and deal closures. Pipeline Management & Forecasting: Strong proficiency in managing a sales pipeline, accurately forecasting revenue, and utilizing CRM tools (e.g., Salesforce, HubSpot) to track progress and report on performance. Communication Excellence: Outstanding verbal and written communication skills in English, with a strong understanding of North American business etiquette and cultural nuances. Resilience & Persistence: High level of tenacity and a positive attitude, with a strong drive to succeed in a target-driven environment. Self-Motivation & Autonomy: Ability to work independently, manage time effectively, and take initiative to drive results without constant supervision, often during hours that align with the North American market. Adaptability & Learning Agility: Quick learner, capable of adapting to new technologies, market changes, and evolving sales strategies. Tech Savvy: Comfortable with SaaS platforms and proficient in using sales engagement tools (e.g., SalesLoft, Outreach.io), and CRM systems. Desired Skills: Experience selling within specific industries relevant to the Indian market and Europe Market (e.g., FinTech, HR Tech, Healthcare). Familiarity with specific sales methodologies (e.g., MEDDIC, Challenger Sale, SPIN Selling, Sandler). Strong analytical skills to identify trends and opportunities from sales data. Educational Background: Bachelor's degree Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Role Overview The Specialist - Data Analytics is a high-impact technical role focused on the core engineering and optimization of our data environment. You will serve as the subject matter expert (SME) for data warehousing, responsible for building the robust infrastructure that enables data-driven decision-making across the organization. This role requires a "Growth Mindset" to constantly improve legacy systems and a deep technical mastery of SQL, Python, and AWS. Key Responsibilities Data Warehouse Engineering: Design and implement scalable data warehouse solutions that serve as the foundation for enterprise analytics. Advanced Query Optimization: Develop and refine complex SQL scripts for data extraction and transformation, ensuring maximum performance and minimal latency. ETL & Automation: Build and maintain automated data pipelines using Python to streamline the movement and processing of large datasets. AWS Infrastructure Management: Effectively utilize AWS cloud services to optimize data storage, compute resources, and overall analytics performance. Cross-Functional Technical Partnership: Collaborate with teams to understand business requirements and translate them into efficient data models and technical workflows. Data Security & Integrity: Implement and monitor rigorous data security protocols and performance tuning to ensure the reliability of our data assets. Qualifications Professional Qualifications Experience: 5–7 years of intensive experience in Data Warehousing and Analytics, with a track record of delivering high-performance data solutions. Education: Degree in Computer Science, Information Technology, Data Science, or a related field. Cloud Expertise: Practical, hands-on experience deploying data solutions within the AWS ecosystem (Redshift, S3, Glue). Execution Focus: Proven ability to manage complex technical projects independently while maintaining alignment with global stakeholders. Technical Skill Inventory SQL Mastery: Expert-level proficiency in SQL, including advanced stored procedures, indexing strategies, and query performance tuning. Python for Data: Strong experience using Python for ETL automation, data cleaning, and processing. Data Architecture: In-depth knowledge of data modeling (Star/Snowflake schemas) and warehouse design principles. ITSM Awareness: Understanding of how data performance impacts end-user experience and business SLAs. BI & Reporting (Good to Have): Hands-on experience with Power BI or Tableau to visualize complex data trends. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Inbound supporting RoW We are seeking a highly motivated and customer-centric Account Executive Level 2 to join our growing inbound sales team focused on the Middle East market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value proposition to prospects in North America. You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers. Key Responsibilities Inbound Lead Management & Qualification: Engage with a high volume of inbound leads from various marketing channels with speed and efficiency. Conduct thorough discovery calls to qualify leads, uncover prospect needs, pain points, and business objectives, effectively positioning our SaaS solution as the optimal answer. Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas. Full Sales Cycle Management: Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration, proposal generation, negotiation, and deal closure. Deliver compelling and tailored product demonstrations (often virtually) that highlight the unique value and ROI of our platform for the North American audience. Revenue Generation & Quota Attainment: Consistently meet or exceed individual sales targets and contribute significantly to the team's overall revenue goals. Forecast sales accurately and maintain a healthy pipeline coverage. Identify upsell and cross-sell opportunities within newly acquired accounts post-initial sale. Strategic Account Engagement: Develop and nurture strong, long-term relationships with prospects and key stakeholders, acting as a trusted advisor throughout the sales process. Navigate complex organizational structures and identify all relevant decision-makers and influencers. Understand the competitive landscape and articulate our differentiating factors effectively. Collaboration & Communication: Collaborate closely with the Marketing team to provide a tight feedback loop on lead quality and campaign effectiveness. Work with Sales Development, Product, and Customer Success teams to ensure a seamless prospect and customer experience. Maintain accurate and up-to-date records of all sales activities, pipeline, and customer information in the CRM system (e.g., Salesforce, HubSpot). Continuous Learning & Improvement: Stay abreast of industry trends, market developments, and competitor activities, particularly within the North American market. Continuously refine sales methodologies, product knowledge, and objection handling techniques. Actively participate in sales training, workshops, and coaching sessions. Qualifications Proven Inbound Sales Success (3-7 years): Demonstrated track record of consistently meeting or exceeding sales quotas in a B2B SaaS inbound sales environment, with significant experience selling to North American clients. Inbound Lead Conversion Expertise: Skill in rapidly engaging, qualifying, and converting a high volume of marketing-qualified leads. Consultative Selling & Discovery: Strong ability to conduct deep discovery, actively listen, understand complex business challenges, and articulate value-based solutions rather than just features. Compelling Presentation & Demonstration: Exceptional ability to deliver engaging and tailored virtual product demonstrations and presentations that resonate with diverse North American audiences, including C-level executives. Objection Handling & Negotiation: Proven skill in anticipating, addressing, and overcoming objections effectively, leading to successful negotiations and deal closures. Pipeline Management & Forecasting: Strong proficiency in managing a sales pipeline, accurately forecasting revenue, and utilizing CRM tools (e.g., Salesforce, HubSpot) to track progress and report on performance. Communication Excellence: Outstanding verbal and written communication skills in English, with a strong understanding of North American business etiquette and cultural nuances. Resilience & Persistence: High level of tenacity and a positive attitude, with a strong drive to succeed in a target-driven environment. Self-Motivation & Autonomy: Ability to work independently, manage time effectively, and take initiative to drive results without constant supervision, often during hours that align with the North American market. Adaptability & Learning Agility: Quick learner, capable of adapting to new technologies, market changes, and evolving sales strategies. Tech Savvy: Comfortable with SaaS platforms and proficient in using sales engagement tools (e.g., SalesLoft, Outreach.io), and CRM systems. Desired Skills: Experience selling within specific industries relevant to the Indian market and Europe Market (e.g., FinTech, HR Tech, Healthcare). Familiarity with specific sales methodologies (e.g., MEDDIC, Challenger Sale, SPIN Selling, Sandler). Strong analytical skills to identify trends and opportunities from sales data. Educational Background: Bachelor's degree Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Job Description As a Senior Business Development Manager, you are the frontline architect of Freshworks market expansion. You will be responsible for orchestrating high-impact outreach strategies to penetrate assigned regions and secure high-value opportunities. This is not just a prospecting role; it is a strategic consultancy position where you will research complex organizations, map high-profile personas, and initiate the conversations that fuel our global revenue engine. You will be the face of Freshworks, translating our product vision into compelling business value for some of the world s most reputed brands. Key Responsibilities Strategic Market Prospecting: Conduct rigorous research to identify and qualify high-potential opportunities within assigned territories, ensuring a high-density, quality pipeline. Account-Based Intelligence: Execute deep-dive research into target accounts to understand business drivers, organizational structures, and competitive landscapes. Executive Engagement: Master the art of the "Cold Start" initiating and nurturing conversations with C-suite and high-profile stakeholders through sophisticated, multi-channel outreach. Brand Evangelism: Act as the primary ambassador for Freshworks, delivering high-impact pitches and product demonstrations that resonate with prospect pain points. Creative Campaign Orchestration: Design and deploy bespoke, creative email and social campaigns that cut through market noise to capture executive attention. Collaborative Synergy: Partner closely with Sales, Marketing, and Pre-sales teams to ensure a seamless handoff of qualified opportunities and alignment on regional GTM strategies. Operational Excellence: Maintain meticulous CRM hygiene (Salesforce), ensuring all meeting intelligence, stakeholder maps, and sales metrics are captured with precision.Qualifications Professional Qualifications Experience: 2 to 7 years of high-performance experience in a customer-facing Sales or Business Development role, preferably in SaaS. Operational Commitment: Willingness to work in-office 5 days a week to foster a high-energy, collaborative "OneIndia" team environment. Education: Strong academic background with a proven ability to grasp complex technical ecosystems. Technical & Functional Skills Strategic Qualification: Mastery of discovery techniques asking the "right" open-ended questions to uncover deep-seated customer pain points. Regional Intelligence: Deep understanding of the regional nuances and cultural drivers of your designated market. Sales Analytics: Proficient in interpreting sales metrics and numbers to pivot strategies and optimize outreach velocity. Communication Mastery: Elite verbal and written communication skills with the ability to articulate complex concepts with clarity and empathy. Presentation Prowess: Ability to build and deliver compelling PowerPoint presentations that visualize the Freshworks value proposition. Behavioral & Mindset Competencies Growth Mindset: A resilient, performance-driven attitude with the ability to view rejections as data points for future optimization. Cognitive Curiosity: A natural interest in emerging technologies and a relentless drive to learn new product lines. Collaborative Influence: Ability to manage multiple projects and stakeholders simultaneously in a fast-paced environment. Empathy-Led Selling: A genuine commitment to understanding customer needs and leading with solutions rather than features.