About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CX) and employee experience (EX). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role: Involved in every phase of SDLC, Lead SETs at Freshworks, are in complete ownership of the testing component of the organization’s cutting-edge projects. Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and the successful deployment of programs and products. In the landscape of challenging and competitive product markets that demand high reliability, a Lead SET is responsible for writing and reviewing test cases, integrating test algorithms, automation scripts and uncovering potential bugs, before anyone else can. They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment. All of our Lead SETs are highly responsive, flexible, adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways. This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies. About the Team: The Team enforces manufacturability and testability, ensuring a successful and robust end-product. Freshworks relies on this team to drive better software architecture and design, promote proper development practices, bug prevention strategies, eliminate weak spots, among others. This is a team that knows what is right, learns from each other and is passionate about upholding Freshworks reputation in a world-class product market. Responsibilities ● Lead end to end Testing and Automation Process ● Design and implement efficient Testing practices ● Conduct Testcase and Code reviews to ensure the quality of Test Cases, Test coverage and Automation Code ● Participate in Planning meetings and ensure quality at all levels of SDLC ● Provide estimations for Manual and Automation ● Provide Testing and Automation Strategy for newly developed Features ● Identify the right tool and set up the automation framework for UI, API, and Microservices ● Increase Automation confidence by reducing random test failures ● Work closely with the Development team and ensures code is delivered with high code coverage ● Analyze Customer stats and implement the right tool for Cross-Browser / Platform Testing and Automation ● Responsible for QA metrics and Automation ROI and report them to management ● Identify Performance Application Performance bottlenecks and suggest the right tool and test strategy for Non-Functional Testing ● Guide and Mentor QA Team on the Testing and Automation Tools, Frameworks and Process ● Measure and Investigate Defect Leakage and provide preventive measures ● Identify CI / CD tools, define branching strategies, setup CI / CD pipeline ● Responsible for providing QA Tech debts and Automation Roadmaps ● Identify QA Risk and Mitigation Plans and ensure product delivery as per the release timeline Qualifications Qualifications ● 7-10 yrs of experience in automation testing ● Passionate about QA and breaking software systems ● Good knowledge on Software Testing concepts and methodology ● Good Understanding of Web fundamentals (MVC, HTML, JavaScript, CSS, Server-Side Programming and Database) ● Good programming skills (Java / Ruby / Python / node. js / JavaScript) ● Good knowledge on Object Oriented Programming concepts and Design Patterns ● Hands on Knowledge of Test Automation approaches, Frameworks and Tools ● Hands on experience in UI, API, Cross browser Testing Tools and Automation ● Hands on any of performance Testing and Tools (Jmeter / Loadrunner / Gatling) ● Hands on knowledge on Continuous Integration & Continuous Deployment and Continuous integration tools (Jenkins / Travis / Teamcity) ● Good Analytical and Problem-Solving Skills ● Good verbal and written communication skills Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Working as a part of the Revenue Operations team, the role requires you to work closely with senior leadership, sales, marketing, and customer success functions, for helping them take data-driven decisions. Roles and responsibilities Collaborate with cross-functional team members to come up with actionable, high- impact insights across product lines and functions. Semi-independently develop and implement regular reporting of key performance metrics including forecasting, funnel analysis, pipeline management etc., Communicating findings to stakeholders and taking initiatives for improving business performance. Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods. Utilize strong database skills to work with large, complex data sets to extract insights. Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analysed to extract insights and improve business processes Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives Qualifications Bachelor's or Master's degree in Business, Analytics or a related field from premier institutions, with work experience of 4 to 7 years. Work experience in e-commerce, internet, software, and SaaS industries is a plus. Key Skills/Requirement: A passion for helping organizations understand how to solve problems through advanced data analytics in a fast-paced, technology-oriented environment. Familiarity with database technologies and tools for data transformation and processing (SQL knowledge is mandatory). Prior experience in data modelling, advanced Excel is preferred Experience in building management dashboards and driving sales metrics with a visualization tool such as Tableau, Power BI, etc. Experience in transforming business requirements into analytical models, designing algorithms, developing reports from structured & unstructured data to provide actionable insights for the sales team, preferably using python. Hands on any CRM experience with basic understanding of sales processes and knowledge of key sales metrics Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Organizing an archiving system. Labeling, sorting, and categorizing documents for ease of use. Retrieving documents upon request. Outlining a long-term storage strategy. Adhering to regulatory requirements. Working with colleagues to ensure consistency of documentation practice across the company. Training employees on efficient documentation usage. Assisting with both internal and external audits. Ensuring documentation integrity. Controlling access to documents. Removing documents that are obsolete. Utilizing storage software and applications for electronic filing. Performing transcription and conversion work. Proofreading documents upon request. Job Types: Full-time, Permanent, Fresher Pay: ₹18,455.00 - ₹28,755.00 per month Benefits: Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In person

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Lead - Integrated Marketing (Virtual Events) Are you passionate about creating seamless, high-impact virtual events? Do you thrive in a fast-paced, dynamic environment? Freshworks is looking for a Virtual Events Lead to drive the logistics, execution, and innovation behind our virtual experiences. If you love orchestrating engaging virtual events that captivate audiences, this is the role for you! What you’ll do: Own the virtual event process: Manage the intake of event requests, keep the virtual event calendar current, and ensure seamless communication with stakeholders. Design impactful landing pages: Craft compelling, conversion-optimized event landing pages that grab attention and drive registrations. Set the stage for success: Create dynamic live and simulated virtual events that reflect our brand and enhance audience engagement. Master the tech and logistics: Ensure smooth operations by setting up webinar platforms, running tests, managing registrations, and troubleshooting in real time. Boost event visibility: Partner with our email center of excellence to promote our virtual events through targeted email campaigns and integrated marketing strategies. Deliver an engaging experience: Enable speakers on the platform, moderate Q&A, chat, and interact with attendees through polls and surveys to maximize engagement. Measure, learn & improve: Track performance metrics, analyze attendee engagement, and optimize future events for better results. Success Metrics (KPIs): Registration & attendance growth: Drive higher sign-ups and maximize participation. Audience engagement: Track interaction levels, live participation, and attendee feedback. Operational excellence: Continuously refine processes to enhance event execution efficiency. Qualifications What You Should Bring to the Table: Project management rockstar: You’re a pro at juggling multiple events, keeping stakeholders aligned, and ensuring deadlines are met. Collaboration champion: You thrive in a cross-functional environment, working with marketing, sales, and web teams to make events successful. Tech-savvy builder: Experience with webinar platforms (Zoom, Goldcast), website CMS tools (Contentful), and marketing automation platforms (Marketo, HubSpot, Salesforce). Detail-oriented and precise: You spot and fix issues before they happen, ensuring flawless execution across all event elements. Process innovator: You’re always looking for ways to improve workflows, automate processes, and enhance efficiency. Data-driven decision maker: You use analytics to optimize event performance, track success, and continuously improve audience engagement. Adaptable & agile: You thrive in a fast-moving environment and are comfortable evolving with changing priorities. Additional Information We provide enterprise-grade service software without the complexity, helping to deliver exceptional customer and employee experiences. Join our team to shape the future of virtual events and bring fresh, engaging experiences to life! Ready to make an impact? Apply now and help us revolutionize virtual experiences! At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Job Role: The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Role Requirement: ● Engage proactively with customers using the engagement model (based on customer segment) laid out ● Understand and document customer’s business flow (for large customers) and deep understanding of use-cases ● Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit ● Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) ● Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools) ● Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline) ● Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed ● Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and ● Own two key metrics (Increase Product-Adoption & Customer Retention) ● Use customer management tool (Natero) (Training will be provided to get familiar) ● Implement and support compliance to Freshworks compliance and information Qualifications Background: ● Proven track record of establishing themselves as a strategic trusted advisor to clients ● Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels ● Very Strong written and verbal presentation/communication skills (ESSENTIAL) ● Self-starter who can own ongoing customer success of both large and small clients ● Ability to report and share client’s status on a timely/pre-defined interval ● Bachelor's Degree in Computer Science + Business Education preferred Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Overview: Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you own the engineering vision and oversee the technical standards your team thrives on. As a manager of engineers, you coach and develop our promising, young talent and ensure their collective energy is applied effectively and efficiently to accomplish not only the organizational goals, but also their individual career goals. An accomplished record as an individual contributor and experience managing an engineering team is expected to fill these shoes. Responsibilities: ● Own the development practices and standards for your team ● Own the technical architecture, drive engineering design and shoulder critical decisions ● Understand, prioritize and deliver the feature roadmap while chipping away at the technical debt ● Work effectively with a cross-functional team of product managers, designers, developers and QA ● Own the communication of the team’s progress and perception of the team itself ● Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution ● Collaborate with Talent Acquisition to drive sourcing, screening, interviewing and recruitment of the right talent for your team ● Continuously improve the productivity of your team by identifying investments in technology, process and continuous delivery ● Own the morale of your team, unblock them at critical junctures, break ties in a timely manner ● Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers Qualifications ● Education: Bachelor's Degree in the technical field OR equivalent work experience ● A minimum of 10 years of relevant professional work experience ● A minimum of 3 years of experience in managing a high performing engineering team ● A minimum of 6 years of object-oriented software development experience as an individual contributor ● Experience developing software in a commercial software product development environment ● A polyglot in programming languages with the ability to learn new technologies as the need arises ● Experience building large-scale performance services ● Experience leading teams that built software products fo Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description As part of the People Analytics team, you will work with your manager to Influence business decisions by providing quantitative/qualitative data analysis, which will reveal insights and trends about business performance. Utilize strong database and BI visualization skills to work with large, complex data sets to extract insights.Works with customers to develop and analyse data support needs. Communicate findings to stakeholders and provide recommendations to the business for improving business performance.Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methodsDeveloping functional & technical specifications for Business Analytics and BI projects.Participates in the work stream planning process, including the inception, technical design, development, testing, and delivery of data solutions. Qualifications Minimum 8-12 years of experience in Business Intelligence systems, Data Warehousing and Data Analytics solution Implementation.Hands‐on experience in developing Power BI visualization with the utilization of DAX for data manipulationUnderstanding of data warehousing, data modelling concepts, and building new DW tables, SQL queries (Databricks knowledge preferred)Experience in scripting Python/R and Workday HR knowledge would be an added advantageExcellent communication (verbal and written) and interpersonal skills, and an ability to effectively communicate with both business and technical teams.Bachelor’s degree in business Analytics, Engineering, or a related field Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are seeking a visionary and experienced Lead Software Engineer - Systems to join our dynamic team in Hyderabad, India. In this pivotal role, you will lead the design, development, and optimization of large-scale distributed systems that form the backbone of our cutting-edge products. Architect and design scalable, reliable, and high-performance distributed systemsLead a team of talented software engineers, providing technical guidance and mentorshipCollaborate with cross-functional teams to define and implement system requirementsDrive the adoption of best practices in software development, including code reviews, testing, and documentationOptimize system performance, scalability, and reliabilityEvaluate and integrate new technologies to improve our systems architectureParticipate in the full software development lifecycle, from concept to deploymentContribute to the development of technical roadmaps and long-term strategiesEnsure adherence to quality standards and delivery timelinesStay current with industry trends and emerging technologies in systems engineering Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field8+ years of software engineering experience, with at least 2 years in a lead roleProven experience in designing and developing large-scale distributed systemsAdvanced programming skills in languages such as C++, Java, or PythonExpertise in system architecture and design principlesProficiency with cloud computing platforms (e.g., AWS, Azure, GCP)Strong knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes)Experience with performance optimization, scalability, and reliability engineeringFamiliarity with CI/CD pipelines and version control systems (e.g., Git)Excellent problem-solving and analytical skillsStrong leadership and communication abilitiesAbility to make decisive technical decisions and guide team members effectivelyRelevant certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plusDeep understanding of industry trends and emerging technologies in systems engineering Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Create COBOL, DB2, Informatica, Linux, Teradata and Oracle code artifacts Meet with various IT groups (other departments and computer operations' staff) to address issues/concerns Interact closely with Business Analysis team, ETL team and BI Reporting teams to ensure understanding of proper use of data architecture Analyze requirements to create technical designs, data models and migration strategies Design, build, and maintain physical databases, dimensional data models, OLAP cubes, ETL layer design and data integration strategies Evaluate and influence selection of data warehouse and business intelligence software Collaborate with technology stakeholders to define and implement actionable metrics, KPIs and data visualizations Lead technical design and implementation of dashboards and reporting capabilities Implement data quality, data integrity, and data standardization efforts across products and databases enabling key business processes and applications Recommend improvements to enhance existing ETL and data integration processes to enable performance and overall scalability Job Types: Full-time, Permanent, Fresher Pay: ₹18,455.00 - ₹28,755.00 per month Benefits: Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In person

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role If you’re stepping into the world of Learning & Development and love organizing, communicating, and working behind the scenes to make things run smoothly, this role is for you! As a Learning & Development specialist, you will play a key role in supporting the operations, logistics, and learner communications for our global learning programs. You'll help create seamless experiences for learners and build a strong foundation for your career in L&D. Key Responsibilities Facilitate early career and manager learning sessions (both virtual and in-person). Assist in developing presentation decks, feedback forms, and training reports. Support program logistics: scheduling sessions, managing invites, coordinating attendance, and collecting feedback. Maintain program trackers, attendance records, and ensure data accuracy. Respond to learner queries and ensure smooth session execution. Support LMS operations: content uploads, course assignments, and learner support. Partner with internal teams to coordinate nominations and promote learning opportunities. Qualifications 6–8 years of experience in HR, Learning Coordination, or Training roles; Should have facilitation skills. Basic understanding of Learning Management Systems (LMS). Comfortable working with Google Workspace/MS Office tools (Docs, Slides, Sheets, Calendar). Highly organized, detail-oriented, with strong communication skills. A proactive learner with a positive, can-do attitude. Able to manage time effectively and prioritize in a fast-paced environment. Additional Information Are excited about building your career in a high-growth tech environment. Enjoy working with people and enabling learning initiatives. Are curious, dependable, and open to feedback and growth. Are passionate about making an impact in Learning & Development. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description As the Director of Strategic Initiatives/Chief of staff for our Global SMB Commercial Sales organization, you will play a pivotal role in shaping the strategic direction and growth of this dynamic and customerfocused division. Reporting directly to the Senior Vice President of SMB Commercial Sales, you will be responsible for driving key initiatives, ensuring organizational alignment, and fostering a highperformance culture. Your role will encompass strategy development, transformation leadership, goal setting, operational excellence, and enhancing the overall employee experience within the organization. 1. Lead Strategic Initiatives and Transformation: - Collaborate with the SVP and other senior leaders to develop and implement transformative strategies that drive growth and operational excellence. - Adapt strategies based on feedback, evolving market dynamics, and business needs, maintaining a strong focus on achieving measurable outcomes. - Oversee and shepherd critical initiatives (both short-term and long-term) from concept to execution, ensuring alignment with organizational goals. 2. Drive Goal Setting, Monitoring, and Organizational Alignment: - Lead the goal-setting process for the SMB Commercial Sales organization, ensuring alignment with broader company strategies. - Cascade goals throughout the organization, creating a cohesive, focused, and results-oriented team. - Establish an effective operating rhythm that balances agility with a steadfast focus on strategic priorities, ensuring timely adjustments when market conditions shift. 3. Enhance Communication and Reporting: - Develop and deliver clear, concise, and impactful communications on behalf of the SVP. - Prepare reports, presentations, and updates that communicate key milestones, insights, and progress to internal and external stakeholders. 4. Problem-Solving and Crisis Management: - Proactively identify potential challenges and obstacles, offering strategic solutions and problemresolution approaches. - Demonstrate resilience and adaptability in a high-change environment, maintaining composure and clarity under pressure. 5. Deliver Operational Excellence: - Identify opportunities to streamline processes, drive operational efficiency, and implement industry best practices within the SMB Commercial Sales organization. - Foster a culture of continuous improvement, ensuring that the organization remains at the forefront of industry standards. 6. Excel in Stakeholder Management: - Act as a liaison between the SVP and other departments, ensuring alignment with overall business objectives and maintaining strong relationships across the organization. - Navigate complex organizational dynamics with high emotional intelligence, diplomacy, and integrity. 7. Foster a Thriving Work Environment: - Promote collaboration, innovation, and a positive work culture within the SMB Commercial Sales organization. - Implement strategies to enhance employee engagement, satisfaction, and overall well-being. 8. Demonstrate Business Acumen and a Data-Driven Approach: - Leverage strong business acumen and data-driven decision-making to guide the strategic direction of the organization. - Utilize financial acumen to manage budgets, forecast accurately, and ensure sound financial planning. Qualifications A minimum of 15+ years of experience in sales-related strategy roles or in Consulting within the technology sector, preferably in the software industry. Deep knowledge of the B2B SaaS industry, including market trends, competition, and emerging technologies. Proven ability to set and achieve ambitious goals, fostering a culture of results and accountability. Strong track record of applying strategic thinking and vision to drive significant impact within an organization. Experience in aligning organizational goals and driving successful transformation initiatives. Exceptional written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively. Strong financial acumen and experience in managing budgets, forecasting, and financial planning. Outstanding problem-solving skills, with the ability to analyze situations, identify solutions, and drive effective resolutions. High political acumen to navigate complex organizational dynamics and build consensus among diverse teams. Ability to thrive in a fast-paced, dynamic environment, adapting to changing circumstances with resilience and composure. Leadership qualities that inspire and motivate global and diverse teams to achieve their best performance. Experience in crisis management, with the ability to make sound decisions under pressure. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are looking for an experienced and strategic Account Executive who has a knack in generating new business (new logo acquisition) for Freshworks. They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of new business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers. Responsibilities: You’ll become the resident expert on the Freshworks platform and will sell new customers our cloud-based software Drive new logo acquisitions to meet or exceed revenue targets Demonstrating / selling value to key stakeholders within the accounts Build a plan to maximize revenue and customer satisfaction within your accounts Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely AE's, Customer Success, Implementations, Billing, Support, deals teams etc. Close large, complex deals involving multiple executive level stakeholders Collaborate with and lead a larger cross functional team to the closure of large complex deals Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling Exceeding activity, pipeline and revenue goals on a quarterly basis Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline Analyse sales/metrics data from your accounts to help evolve your strategy Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact Develop long-term strategic relationships with key accounts Ensuring satisfaction within your accounts Qualifications Experience selling to VP or C level executives in companies 7+ years of overall experience in sales. 4+ years of SAAS sales experience/solution based selling experience Experience in driving new logo acquisitions (hunting role) Track record of success selling into Mid Market and Enterprise companies with 2,000-5,000 employees Experience managing and closing complex sales-cycles using solution selling techniques Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills. Proven track record of consistent territory growth and quota achievement Thorough understanding/experience in related technology in the CRM/EX/CX space Willingness to travel to customer sites as directed by sales management Skilled in virtual presentations, online web demos, remote sales processes Strong interpersonal skills, ability to convey and relate ideas to others Vibrant and energetic attitude, willingness to perform and get things done Bachelor’s Degree/Master’s degree preferred Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are looking for a skilled and experienced Revenue Accounting Manager to join our team. In this role, you will play a critical role in ensuring the accuracy, integrity and the effectiveness of the Partner Commissions process in addition to the core revenue accounting function. Your primary responsibility will be to manage the Partner Commissions function along with supporting the revenue accounting team with monthly the book close process and driving projects. Key Responsibilities Accounting responsibilities: Develop and implement revenue accounting process improvements in the area of partner revenue accounting in alignment with US GAAP and revenue recognition principles. Manage the partner revenue accounting team and ensure accurate and timely financial reporting. Own the process of preparation and review of workpapers supporting accounting, reporting & disclosures related to partner revenue, costs and capitalized commissions. Ensure compliance with accounting standards and internal policies and procedures. Maintain internal controls and evaluate compliance with the company’s accounting process, conformance with controls and ASC 606. Operational responsibilities: Manage the partner commissions process as the operational lead for all related transactional activities including commission structure, partner contracting and commission payments. Ensure monthly commission payments occur accurately and timely. Collaborate with the Partner Sales organization on various initiatives and process improvements Identify and drive upstream process improvements to ensure a high level of data integrity within the Sales CRM tool. Prepare ad-hoc analysis requests and special projects as needed.. Collaborate with various cross-functional teams across the company on projects and process improvements. Qualifications Chartered Accountant, with Big 4 accounting experience CA post qualification experience of 7-10 years is mandatory, with a background in SOX/ICFR control frameworks and experience with People management. Strong working knowledge of US GAAP revenue recognition principles and related accounting standards (ASC 606) Ability to adapt to a fast-paced and dynamic work environment. Excellent analytical skills, with the ability to identify risks, analyze complex data, and provide practical recommendations. Detail-oriented problem solver who can think creatively to develop and drive process improvements Strong communication skills required, both written and verbal. Strong work ethic & are eager to learn within a fast paced environment Excellent organization skills and ability to manage multiple changing priorities along with day-to-day responsibilities Leader who can motivate and inspire a team. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role: We are looking for a Partner Marketing Manager to drive joint go-to-market initiatives with our strategic partners. In this role, you will collaborate closely with alliances, sales, and global marketing teams to plan and execute campaigns that generate pipeline, increase brand visibility, and accelerate partner-influenced revenue. You will be the strategic lead for marketing programs across key partner types—resellers, system integrators, technology alliances, and cloud platforms. Key Responsibilities: Partner Strategy & Planning Develop and execute integrated marketing plans with key partners aligned to revenue goals and business priorities Identify opportunities for co-branded campaigns, joint events, product launches, and content marketing Collaborate with partner managers to define KPIs and engagement goals Demand Generation & Campaign Execution Build and manage joint campaigns: digital ads, email nurtures, webinars, solution briefs, and in-person events Track and optimize campaign performance to improve ROI Work with content, design, and digital teams to support execution Co-Marketing & MDF Management Manage Market Development Funds (MDF): budgeting, partner enablement, approvals, and claims Provide partners with campaign-in-a-box materials and templates to simplify execution Track partner-sourced and influenced pipeline and report results Partner Enablement & Communications Liaison with product marketing & enablement to promote / propagate enablement assets for partners: battle cards, case studies, decks, etc. Drive regular communication via newsletters, portals, and webinars Support onboarding of new partners with go-to-market playbooks Analytics & Reporting Measure and report on partner marketing performance (pipeline, leads, ROI) Share insights and best practices across regions and internal stakeholders Qualifications 5–8 years of experience in B2B marketing, preferably with experience in partner or channel marketing Strong knowledge of co-marketing models and working with resellers, ISVs, or alliances Proficient in using tools like Salesforce, HubSpot/Marketo, Google Analytics, and Excel Exceptional project management, communication, and cross-functional collaboration skills Experience managing MDF programs is a plus Comfortable working in a fast-paced, metrics-driven environment Bachelor’s degree in Marketing, Business, or a related field (MBA is a plus) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description The Manager – IT Network and Security will lead the planning, deployment, and support of network infrastructure and security operations across the enterprise. This role requires hands-on technical knowledge as well as leadership capabilities to manage a team of network and security engineers. The individual will be responsible for maintaining secure, reliable, and high-performance connectivity across on-premise and cloud environments. Role & Responsibilities: ● Experience in Network Design, Implementation and support ● Responsible for creating High level Network design, Low level design, Implementation Plan, migration plan, testing plan for the new projects ● Validating the existing design and provide recommendations for optimization ● Responsible for troubleshooting and fixing Major Network issues (Priority Medium to Critical) ● Participate in Major/Minor Incident Management Calls and provide solution/update on a timely manner ● Supervise and mentor a team of network and security engineers and analysts. ● Technical co-ordination with the OEM support in the event of any Technology assistance · ● Update Training and Support documentation ● Manage end-to-end enterprise networking (LAN, WAN, Wireless & Firewall) ● Coordinate with cross-functional teams to support business and IT initiatives. ● Oversee performance monitoring, fault management, and capacity planning. ● Lead lifecycle management of network hardware and software. ● Understand and document the Current Mode of Operations (CMO) ● Security patches and updates to network devices and firewalls to address vulnerabilities ● Collecting and analysing logs from network devices and firewalls to identify potential security events ● Create and maintain detailed network diagrams, configuration standards, and SOPs ● Work with the Helpdesk Team to prioritize critical or high-impact network issues ● Act as the primary escalation point for complex network issues that are beyond the scope of the Helpdesk Team. ● Maintain clear and consistent communication with Helpdesk personnel during ticket investigations and updates. ● Provide advanced troubleshooting support and guidance to ensure timely resolution ● Share relevant documentation and standard operating procedures (SOPs) with the IT Helpdesk Team. ● Conduct periodic knowledge transfer sessions to enhance the Helpdesk Team’s capability in handling recurring or common network issues ● Participate in regular sync-ups or reviews to analyze ticket trends, root causes, and process improvements. ● Ensure that resolutions and network-related knowledge base articles are properly documented. ● Contribute to reports on ticket resolution times, recurring issues, and recommendations for network improvements. ● Act as the main liaison between IT operations and the GRC team to align on security posture, risk mitigation, and compliance. ● Contribute to internal risk assessments, control validations, and audit readiness while ensuring IT practices align with GRC-defined strategies Qualifications ● Strong knowledge of Wireless/Wired LAN, WAN & Network Security infrastructure ● 10 - 15 Years relevant experince,13+ years of experience in network and security, with 2+ years in a senior technical lead role ● Candidate will be responsible for, but not limited to, the following: (Must Have) ○ Configuration, deployment, monitoring, troubleshooting, and analysis of Wired & Wireless network, WAN and Firewall infrastructure services ○ Actively monitoring and reacting to real-time network conditions and leading improvement efforts in support of monitoring, performance, and reporting. ○ Well exposed to handle operation, deployment, and monitoring in the Wired & Wireless, WAN and Firewall also good knowledge on standards such as wireless security mechanisms, network design principles, firewall technology, and wireless network control systems, with a primary focus on Ruckus/Aruba/Cisco/Palo Alto platforms. ○ Hands-on experience implementing, upgrading/administering, and troubleshooting wireless controllers with an emphasis on Ruckus/Cisco/Palo Alto/Link Load Balancer devices. ○ Should have good Debugging and Troubleshooting and log analysis skills ○ Hands-on experience in defining, deploying/managing and troubleshooting the Authentication, Authorization, Accounting mechanism for user authentication ○ Hands-On experience in integration of analytics tools with WiFi / LAN/ Firewall infrastructure for greater visibility and monitoring the traction happening with networks ○ Excellent hands on knowledge of routing & switching technologies and troubleshooting. ○ Hand-on experience & concept understanding in Firewalls like Palo Alto & VPN Cloud/ PRISMA ○ Strong troubleshooting and problem-solving skills ○ Ability to design complex network architectures ○ Experience with centralized network monitoring and management systems Skills & Certifications ● Exceptional leadership and team management capabilities ● Strong communication skills ● Strategic thinking and forward-planning mindset ● Excellent project management skills ● Ability to manage complex & distributed network environments ● Certification Requirements : (if any) ○ CCDP Enterprise with Network / Security ○ Palo Alto Certification (PCNSE) ○ Wireless certification CWNA / CWNP ○ ITIL and PMP (for operational/process alignment) ● Educational qualifications: B.E. Degree, with any discipline. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description In Freshworks, as a Lead Cloud Security Engineer, you will play a role in ensuring the security and compliance of our cloud infrastructure. In this role, you’ll be at the forefront of securing our cutting-edge cloud infrastructure, implementing advanced security strategies, and driving proactive security measures. Responsibilities: Support cross-team security initiatives of internal teams and consult with teams on security in design Engineer and tune the cloud security solutions including but not limited to enrollments, monitoring, alerting and maintaining defined security posture. Designing a secure application-release automation process to make security an integral part of the CI/CD pipelines and Integrate security tools for issue tracking with Jira. Identifying security tools and leading operationalization of solutions from POC to Production. Implementing automation to investigation and response workflows for Automated Incident Response. Reduce time-to-detect and time-to-remediate by driving the automation of applied threat intelligence and sensor enrichment. Work with Architecture teams to Implement an identity management ecosystem holistically and create a secure infrastructure, Enforce compliance with IAM principals including least privilege access, password management, Audit logging, RBAC, deploy and maintain password management, user account lifecycle, certificate management and system authentication solutions Improve Web App Firewalls (WAF/DDoS), Ensure early Identification of intrusion & attacks and implement countermeasures Implement security measures that monitor and protect sensitive data and systems from infiltration and cyber-attacks. Develop innovative security controls to protect assets across a complex environment Implement security orchestration and automation in support of security operations. Act as a first-responder for security-related incidents. Qualifications At least 5-8 years of total experience in Cyber security including Incident response, Engineering, Cloud architectures, Tuning etc. At least 3+ years of experience and hands-on expertise in SIEM, WAF/DDOS, Cloud Security and/or Opensource development. Experience in Kubernetes and containerized environments. Must have proficiency with scripting languages (Batch scripting, Python and Ansible). Must have experience in Monitoring and improving DevSecOps tools and processes, automate routine tasks, improve system reliability and should be from a strong information security background. Must have hands- on experience with Linux/Unix systems. Experience in developing and reviewing hardening guidelines for various Linux Operating systems in line with the industry best practices. Understanding of security frameworks and standards like OWASP & NIST, Solid understanding of security protocols, cryptography, authentication, authorization Good understanding of Linux, TCP/IP protocol stack and networking fundamentals, security principles at all layers of the OSI stack Should have broad technical foundation and be able to understand network, operating system, database and application development design and support as necessary to be able to analyse issues and recommend solutions for the detection, remediation and prevention of security vulnerabilities. Experience in designing and reviewing security controls for Public cloud based deployments. Experience of implementing any cloud based SIEM Tools will be an advantage. Experience with PKI, SSL, SSH, HTTPS etc Hands on knowledge of Automation skills, Dev-Ops skills etc. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Job Description About Freddy AI Freddy AI powers the next generation of CX automation and agent augmentation across Freshworks products — from intelligent AI Agents & chatbots, Copilots and AI Insights. We’re building real-world AI products that blend the latest in LLMs, retrieval-augmented generation (RAG), and Agentic systems to create tangible business outcomes. The Role As a Senior Product Manager on the Freddy AI team, you will: Own and scale critical AI products — Freddy AI Agents and Freddy Copilot — driving vision, roadmap, and outcomes end-to-end. Deeply understand user needs and how modern AI (LLMs, RAG, Agentic systems) can solve real-world CX problems elegantly and responsibly. Drive hands-on product innovation, collaborating with Engineering, Data Science, and Design to ship high-impact features fast. Simplify complex AI capabilities into intuitive, user-friendly experiences without losing technical depth. Operate as a founder — setting goals, executing experiments, measuring success, and iterating to achieve business impact. Qualifications What We’re Looking For 6 - 8 years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in. 4+ years of core product management experience in building features for internet / software / SaaS products. 2+ years experience of managing AI / ML / NLP products. Past experience as a data scientist is highly valuable. Has knowledge and experience of managing AI features and models through their complete life-cycle - from conducting structured experimentation to deploying in production to maintaining their efficacy in production.Ability to break down ambiguous problems, prioritize with clear frameworks, and drive rapid, iterative execution. Data-driven decision-making with a bias for action and customer obsession. Exceptional communication skills — able to align Design, Engineering, GTM, and Leadership around a clear product strategy. Bonus Points Experience with CX, AI Agents, Chatbots, Knowledge management, or customer service automation domains. Hands-on understanding of LLMs, prompt engineering, and practical tradeoffs in real-world AI applications. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description In the SaaS world, integrations are the backbone of a seamless customer experience. They empower businesses to connect disparate systems, automate workflows, and unlock valuable insights. This role is all about building those bridges – driving a thriving app ecosystem that enhances our platform's value, boosts customer satisfaction, and drives business growth. The ideal candidate will possess strong experience in integrations including owning a strategic vision, building a product strategy around out of the box integrations plus partner integrations taking these from ideation to execution. They will have a proven ability to drive results in a fast-paced environment. They will be a passionate leader for the marketplace, with a deep understanding of customer needs and the ability to translate those needs into actionable solutions. Qualifications Roles and Responsibilities Develop, implement and communicate a scalable strategy to enhance the overall health and performance of the app ecosystem. Strategically collaborate with the platform and partnerships teams to drive initiatives that strengthen the partner ecosystem and build high-value integrations that enhance our joint customer value proposition. Lead the strategic direction for integrations related to our Customer Experience stack ensuring seamless data flow and optimized internal and external user experiences. Employ data-driven insights to continuously iterate and refine marketplace app offerings. Systematically gather and analyze customer feedback to enhance marketplace app features and overall user experience. Define the strategic goals for the CX integrations and partner ecosystem that drives a roadmap that aligns with the organisational objectives and customer needs. Translate business needs, partner requirements, and customer feedback into detailed product requirements, user stories, and acceptance criteria. Effectively communicate progress, challenges, and strategic decisions to senior leadership and other key stakeholders. Monitor key performance indicators (KPIs) for marketplace app success, analyzing post-launch metrics to assess impact on user engagement and churn Mentor other Product Management team members What we are looking for Product management experience of at least 8+ years, and over all 8 -12 years. Preference for candidates with prior integrations/marketplace apps experience SaaS experience (preferred, not a must have) Min qualification : Min bachelors degree in a Tier 1 college Location: Bengaluru/Chennai/Hyderabad (Work from office from Tue to Thurs) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description The Specialist – Marketing Operations will play a crucial role in supporting the Marketing and Sales teams by managing lead operations, routing, and assignment updates. This role will ensure seamless lead flow and operational efficiency through process support, ticket management, and reporting. The ideal candidate should have experience working with Salesforce and Marketo, strong attention to detail, and the ability to collaborate with cross-functional teams to optimize marketing and sales operations. Key Responsibilities: • Manage lead operations, including lead routing, assignment updates, and enrichment processes to ensure timely and accurate lead distribution. • Handle ticket management by addressing and resolving requests related to lead assignment, campaign execution, and system updates. • Assist in basic reporting and data analysis, helping teams track lead flow, funnel performance, and SLA adherence. • Ensure data integrity and hygiene in Salesforce and Marketo by conducting regular audits and updates. • Work closely with Sales and Marketing stakeholders to refine lead qualification criteria, segmentation, and campaign execution. • Support the implementation of automation workflows to enhance marketing and sales alignment. • Troubleshoot lead-related issues in Salesforce and Marketo, coordinating with IT and RevOps teams for resolution. Qualifications • 5-8 years of experience in Marketing Operations, Sales Operations, or related roles. • Proficiency in Salesforce and Marketo with experience in lead management, campaign execution, and reporting. • Strong analytical skills with the ability to interpret data and optimize lead flow processes. • Experience with ticketing systems and handling operational requests. • Excellent communication and collaboration skills to work effectively with crossfunctional teams. • Ability to troubleshoot issues, suggest process improvements, and support automation initiatives. • Strong attention to detail and ability to manage multiple tasks efficiently. Preferred Qualifications: • Experience with lead routing and enrichment tools like Openprise & Clay or similar. • Familiarity with marketing analytics tools and reporting dashboards. • Understanding of lead scoring, lifecycle stages, and attribution models Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Job Description About Freddy AI Freddy AI powers the next generation of CX automation and agent augmentation across Freshworks products — from intelligent AI Agents & chatbots, Copilots and AI Insights. We’re building real-world AI products that blend the latest in LLMs, retrieval-augmented generation (RAG), and Agentic systems to create tangible business outcomes. The Role As a Staff Product Manager on the Freddy AI team, you will: Own and scale critical AI products — Freddy AI Agents and Freddy Copilot — driving vision, roadmap, and outcomes end-to-end. Deeply understand user needs and how modern AI (LLMs, RAG, Agentic systems) can solve real-world CX problems elegantly and responsibly. Drive hands-on product innovation, collaborating with Engineering, Data Science, and Design to ship high-impact features fast. Simplify complex AI capabilities into intuitive, user-friendly experiences without losing technical depth. Operate as a founder — setting goals, executing experiments, measuring success, and iterating to achieve business impact. Qualifications What We’re Looking For 8 -12 years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in. 6+ years of core product management experience in building features for internet software products. 4+ years experience of managing AI / ML / NLP products. Past experience as a data scientist is highly valuable. Has knowledge and experience of managing AI features and models through their complete life-cycle - from conducting structured experimentation to deploying in production to maintaining their efficacy in production. Ability to break down ambiguous problems, prioritize with clear frameworks, and drive rapid, iterative execution. Data-driven decision-making with a bias for action and customer obsession. Exceptional communication skills — able to align Design, Engineering, GTM, and Leadership around a clear product strategy. Bonus Points Experience with CX, AI Agents, Chatbots, Knowledge management, or customer service automation domains. Hands-on understanding of LLMs, prompt engineering, and practical tradeoffs in real-world AI applications. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less