Project Manager - Implementation Join us as a Project Manager on our Implementation team in our Mumbai office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. What You’ll Achieve A Project Manager is responsible for helping clients better understand company software that the customer has purchased and how to use it efficiently. You Will Learn ERP application as per the training provided.Team Handling.Train end-users on specific modules of Software as per project requirements.Participate in all ERP implementation steps as assigned.Coordination with Client team in order to execute the Project.Report on project performance/project risks, issue logs, and their resolution to management.Provide post-go-live support as needed until stabilization is achieved. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements Must be a self-starter, comfortable working in a structured but dynamic environment.Must have experience in Team handling.Understanding the functional requirements from clients.Analytical skill set, strong presentation skills, ability to interact with any level within an organization.Graduate in the commerce stream is a MUST.Open to traveling for project-related work.Strong interpersonal skills and communication in both the forms. and delivery of reports.Knowing regional languages other than English is an added advantage. Desirable Requirements Good knowledge of Financial AccountingKnowledge of Retail ERP. Benefits We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and developmentComprehensive health insurance coverageExcellent rewards and recognition policyTransparent compensation policy with no unnecessary deduction in CTCAnnual company off-site and a variety of events, celebrations throughout the yearTravelling opportunities between our offices across the country.Annual Ginesys walkathon & related sporting eventsQuarterly Coffee with CEO Here’s our story; now tell us yours “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

Tech Support Engineer- Tech Success Join us as a Tech support Engineer in our Tech Success team in our Kolkata office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. What You'll Achieve We are looking for a proactive and detail-oriented Support & Maintenance Engineer with experience in ASP.NET, SQL,Web API, and basic JavaScript. The ideal candidate will be responsible for handling L3 technical support tickets, troubleshooting application issues, performing bug fixes, supporting deployments, and ensuring stability of production systems. You Will Application Support & MaintenanceTroubleshoot and resolve issues in ASP.NET web applications and RESTful APIs.Respond to support tickets, analyze logs, debug code, and provide timely resolutions.Perform root cause analysis and preventive actions to reduce recurring issues.Provide L3 technical support in coordination with the ticket coordinator and infrastructure teams.Bug Fixing & EnhancementsIdentify and fix code defects in ASP.NET application and Web API layers.Modify and enhance existing functionalities based on support tickets and business requirements.Work on small change requests or enhancements and support feature validation in staging environmentsSystem Monitoring & DeploymentMonitor application health, performance, and logs.Support production deployments and rollbacks.Coordinate with QA and DevOps teams to ensure smooth deployments and patch releases.Documentation & CommunicationMaintain support documentation, issue logs, and resolution steps.Clearly communicate technical issues and resolutions to stakeholders.Assist in knowledge sharing within the tech team. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements Proficiency in ASP.NET (C#).Hands-on experience with ASP.NET Web API.Understanding of basic JavaScript and DOM manipulation.Strong debugging and troubleshooting skills.Experience with SQL writing and debugging.Excellent problem-solving and analytical skills.Good verbal and written communication.Ability to work independently and in a team.Willingness to work in shifts if required. Desirable Requirements Certification in Microsoft technologies.Experience with front-end technologies such as HTML, CSS, and JavaScript.Knowledge of web services and RESTful APIs. Benefits We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:  Ginesys Academy for holistic training and development  Comprehensive health insurance coverage  Excellent rewards and recognition policy  Transparent compensation policy with no unnecessary deduction in CTC  Annual company off-site and a variety of events, celebrations throughout the year  Travelling opportunities between our offices across the country.  Annual Ginesys walkathon & related sporting events  Quarterly Coffee with CEO and more! Here’s our story; now tell us yours: “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

Join us as a Developer on our Tech cloud team in our Kolkata office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. What Youll Achieve We are looking for a Software Developer to build and implement functional programs. You will work with other Developers and Product Managers throughout the software development life cycle. In this role, you should be a team player with a keen eye for detail and problem-solving skills. If you also have experience in Agile frameworks and popular coding languages (e.g..Net), wed like to meet you. Your goal will be to build efficient programs and systems that serve user needs. You Will: Execute full software development life cycle (SDLC) Develop flowcharts, layouts and documentation to identify requirements and solutions. Write well-designed, testable code. Integrate software components into a fully functional software system. Document and maintain software functionality. Document and maintain software functionality. Troubleshoot, debug and upgrade existing systems. Deploy programs. Ensure software is updated with latest features. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Heres what we are looking for with this role: Essential Requirements: 2-6 Years experience required. Sound knowledge on .NET and .NET Core Fundamentals. Exposer with C#, API Fundamentals. Knowledge on Basic SQL. Desirable Requirements: Excellent problem-solving skills. Good verbal and written communication skills and Curious about new technologies. Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO and more!

Job Title: Chief Revenue Officer Location: Gurgaon | Reports to: Chief Executive Officer (CEO) Function: Revenue & Customer Relationship Leadership | Type: Full-time | Level: Executive Leadership About the Role Ginesys is undergoing a strategic shift-from legacy systems to a cloud-first SaaS model. As we prepare for scale and a potential IPO journey, we are seeking a relationship-focused Chief Revenue Officer (CRO) to lead this transformation with emphasis on customer retention and expansion. The CRO will drive revenue optimization through deepening customer relationships, maximizing customer lifetime value, and ensuring seamless retention and expansion strategies. This leader will collaborate with Marketing and Sales leadership to create a cohesive revenue approach while directly owning the customer success function that drives recurring revenue growth, customer health, and long-term partnerships. This is a mission-critical role for a leader who understands that in SaaS, sustainable growth comes primarily from nurturing existing customer relationships while maintaining the path to new opportunities. What Youll Drive 1. Customer Relationship & Revenue Optimization Own the existing customer revenue lifecycle-renewals, expansions, upgrades, and cross-selling opportunities 1 2 Develop and implement strategies to maximize customer lifetime value, focusing on per-customer profitability metrics 3 4 Drive cloud migration journeys for existing customers, ensuring value realization and expanded footprint Collaborate with Sales and Marketing leadership to ensure seamless customer handoffs and unified revenue approach 2. Customer Success & Retention Strategy Build and lead a world-class Customer Success organization focused on adoption, retention, and expansion 1 2 Develop comprehensive account health scoring and early warning systems to proactively address churn risks 3 Establish tiered customer success frameworks based on account value, complexity, and growth potential Design innovative customer engagement programs that drive product adoption and business outcomes 3. Revenue Metrics & Analytics Leadership Implement sophisticated customer profitability analysis across the entire customer base 6 Own critical SaaS metrics including Net Dollar Retention (NDR), Customer Lifetime Value (CLTV), expansion revenue rate, and churn metrics 3 4 Create segment-specific expansion playbooks based on usage patterns, industry verticals, and growth potential Establish predictive analytics capabilities to identify expansion opportunities and churn risks 4. Customer Revenue Operations Build a data-driven revenue operations function focused on customer segmentation, health monitoring, and revenue forecasting 4 Design and implement customer journey analytics to identify expansion triggers and intervention points Establish rigorous quarterly business reviews (QBRs) with key accounts to strengthen relationships and uncover growth opportunities Create scalable processes for monitoring customer satisfaction, product adoption, and success metrics 3 5. Customer-Centric Culture & Team Development Foster a customer-obsessed culture focused on long-term relationship building and mutual success Build high-performing customer success and account management teams through strategic hiring and development Design incentive structures that balance retention, expansion, and customer satisfaction goals Lead cross-functional collaboration with Product, Implementation, and Support teams to ensure exceptional customer experiences 6. Strategic Revenue Growth & IPO Readiness Partner with the CEO, CFO, and Founders on customer-centric growth strategies and expansion opportunities Develop board-ready reporting on customer health, retention economics, and expansion performance Contribute to product roadmap discussions representing the voice of existing customers Align customer retention and expansion strategies with investor expectations and IPO milestones What You Bring 15+ years of experience in enterprise/tech customer success and revenue leadership, with at least 5 years in customer retention and expansion roles Proven track record of maximizing recurring revenue through customer retention, expansion, and relationship management 2 4 Deep expertise in customer success methodologies, health scoring, and expansion strategies in SaaS environments Experience implementing customer analytics, profitability metrics, and predictive retention models 3 6 Strong understanding of Indian mid-large enterprise customers (Retail, Distribution, FMCG preferred) Experience scaling customer success organizations in PE-backed or IPO-prep environments Data-driven approach with hands-on experience implementing customer health monitoring and revenue optimization tools Exceptional relationship-building skills with C-level stakeholders and strategic accounts Collaborative leadership style and ability to influence across departments without direct authority Why Join Us? Lead the revenue optimization strategy for Indias leading cloud retail suite, trusted by 1200+ brands Build meaningful relationships with industry leaders and shape the future of retail technology in India Create innovative customer success models that become industry benchmarks Drive measurable impact on customer outcomes and company valuation through retention excellence Play a pivotal role in our IPO preparation journey, focusing on the metrics that matter most to investors Collaborate directly with founders and CXOs on customer-centric growth and product innovation Be part of a purpose-driven mission to digitize Indian retail and unlock a $1T+ opportunity Lets transform customer relationships into sustainable revenue growth-together

Job Description Role : Customer Success Executive(CSE) Join us as a Customer Success Executive in our EMG team in our corporate headquarters Gurgaon to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. Company Overview EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill automation. Responsibilities Serve as the primary point of contact for assigned key customers, establishing strong relationships and acting as their trusted advisor within EMG. Do Upsell , cross sell & new sales for EMG product & services. Understand customers' business goals, challenges, and requirements to develop tailored strategies for driving their success with our solutions. Conduct regular check-ins with customers to assess satisfaction levels, address any concerns, and identify opportunities for upselling or cross-selling additional Ginesys solutions. Proactively identify and resolve any issues or obstacles that may impact customer success, working closely with internal teams to ensure prompt resolution. Provide training, guidance, and best practices to customers to help them maximize the value of EMG software.. Stay up-to-date on industry trends, GST Updates & News emerging technologies, and recommendations to customers. Requirements Bachelor's degree in business, marketing, or a related field. Proven experience in a customer-facing role within the software or technology industry, preferably in customer success, account management, or sales. Knowledge of the GST Compliance and familiarity with GST software solutions. Excellent interpersonal and communication skills, with the ability to build rapport, influence stakeholders, and deliver impactful presentations. Exceptional problem-solving and analytical abilities, with a keen attention to detail and a customer-centric mindset. Experience using customer relationship management (CRM) software and other relevant tools to track customer interactions and drive customer success. Ability to multitask, prioritize, and manage multiple customer accounts simultaneously. Self-motivated and proactive, with the ability to work independently and thrive in a fast-paced, dynamic environment. Collaborative team player with strong cross-functional coordination skills. Passion for delivering outstanding customer experiences and driving customer satisfaction. Benefits We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO and more! Here’s our story; now tell us yours “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in Show more Show less

About The Role We are looking for a highly motivated Operations Manager to lead and manage the day-to-day operations of our EMG division, including the GST Support Team, E-Doc (e-Invoicing, e-Way Bill, e-Ledger), and implementation function. This is a key leadership role that ensures smooth delivery of support, training, and implementation activities while maintaining high customer satisfaction. Key Responsibilities Manage day-to-day operations of the EMG (EaseMyGST) team across GST Support, E-Doc, and implementation. Oversee team performance, allocate tasks, and ensure SLAs are met across all functions. Drive operational efficiency through process improvements and team coordination. Plan and conduct regular training sessions for team members on GST updates, product enhancements, and customer service skills. Ensure timely resolution of client issues and high-quality support delivery. Collaborate with the product and tech teams for continuous improvement based on client feedback. Monitor implementation timelines and support go-live processes. Prepare performance reports, highlight key operational metrics, and report to senior management. Requirements Must-Haves: 7-10 years of experience, with at least 5 years in a team lead or managerial role. Proven track record of handling customer support operations or software implementation. Excellent communication, team management, and problem-solving skills. Ability to plan and deliver structured training programs. Should have knowledge of Customer handling. Should have knowledge of commercial. Good To Have Experience working with ASP/GSP platforms or GST Suvidha Providers. Graduate (Commerce background preferred). Strong understanding of GST laws, filing processes, and compliance. Exposure to retail domain or ERP implementation will be an added advantage. Hands-on experience with tools like Excel, Jira, or other ticketing systems. Benefits We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO Here’s our story; now tell us yours “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in Show more Show less

EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill automation. Responsibilities: Serve as the primary point of contact for assigned key customers, establishing strong relationships and acting as their trusted advisor within EMG. Do Upsell , cross sell & new sales for EMG product & services. Understand customers business goals, challenges, and requirements to develop tailored strategies for driving their success with our solutions. Conduct regular check-ins with customers to assess satisfaction levels, address any concerns, and identify opportunities for upselling or cross-selling additional Ginesys solutions. Proactively identify and resolve any issues or obstacles that may impact customer success, working closely with internal teams to ensure prompt resolution. Provide training, guidance, and best practices to customers to help them maximize the value of EMG software.. Stay up-to-date on industry trends, GST Updates & News emerging technologies, and recommendations to customers. Requirements: Bachelors degree in business, marketing, or a related field. Proven experience in a customer-facing role within the software or technology industry, preferably in customer success, account management, or sales. Knowledge of the GST Compliance and familiarity with GST software solutions. Excellent interpersonal and communication skills, with the ability to build rapport, influence stakeholders, and deliver impactful presentations. Exceptional problem-solving and analytical abilities, with a keen attention to detail and a customer-centric mindset. Experience using customer relationship management (CRM) software and other relevant tools to track customer interactions and drive customer success. Ability to multitask, prioritize, and manage multiple customer accounts simultaneously. Self-motivated and proactive, with the ability to work independently and thrive in a fast-paced, dynamic environment. Collaborative team player with strong cross-functional coordination skills. Passion for delivering outstanding customer experiences and driving customer satisfaction.

We are looking for a highly motivated Operations Manager to lead and manage the day-to-day operations of our EMG division, including the GST Support Team, E-Doc (e-Invoicing, e-Way Bill, e-Ledger), and implementation function. This is a key leadership role that ensures smooth delivery of support, training, and implementation activities while maintaining high customer satisfaction. Key Responsibilities: Manage day-to-day operations of the EMG (EaseMyGST) team across GST Support, E-Doc, and implementation. Oversee team performance, allocate tasks, and ensure SLAs are met across all functions. Drive operational efficiency through process improvements and team coordination. Plan and conduct regular training sessions for team members on GST updates, product enhancements, and customer service skills. Ensure timely resolution of client issues and high-quality support delivery. Collaborate with the product and tech teams for continuous improvement based on client feedback. Monitor implementation timelines and support go-live processes. Prepare performance reports, highlight key operational metrics, and report to senior management. Must-Haves: 7-10 years of experience, with at least 5 years in a team lead or managerial role. Proven track record of handling customer support operations or software implementation. Excellent communication, team management, and problem-solving skills. Ability to plan and deliver structured training programs. Should have knowledge of Customer handling. Should have knowledge of commercial. Good to Have: Experience working with ASP/GSP platforms or GST Suvidha Providers. Graduate (Commerce background preferred). Strong understanding of GST laws, filing processes, and compliance. Exposure to retail domain or ERP implementation will be an added advantage. Hands-on experience with tools like Excel, Jira, or other ticketing systems. Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO

Designation - AVP/SVP/VP Join us as an AVP/SVP/VP in our team at our corporate headquarters Gurgaon to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. What You’ll Achieve Ginesys seeks a seasoned finance professional who can drive financial discipline and accountability at the company and business unit level. You Will Financial operations Oversee all financial operations, including accounting, budgeting, tax, and compliance. Bring in industry best practices for routine tasks Ensure accurate and timely financial reporting. Manage cash flow, treasury, and banking relationships. Analytics - Board and Function level MIS and Dashboards Publish monthly MIS for the CEO and the Board - providing company and business unit financial KPIs. Design and set up business dashboards such as customer-level profitability, business unit-level profitability, etc Assess the ROI of new and ongoing investments and give inputs to the CEO/ Business Unit heads for future investment planning and any course corrections needed. Annual budgeting and forecasting Lead the annual budgeting process and produce high-quality financial forecasts, by business unit to guide planning and investment decisions. Track budget vs actual performance and regularly report variances regularly to the CEO with suggested measures to improve metrics. Design systems to project financials and cash flows with a high degree of accuracy. Pricing strategy Review the existing pricing model and change prices or the entire structure in line with changing cost structures and competitive situations, in collaboration with sales, marketing and product teams. Incorporate inputs from the pricing meeting in the annual forecast and budgets and ensure healthy profitability across business units. Risk Management and Compliance Ensure compliance with financial regulations, and accounting standards, and establish internal controls. Statutory compliances and payments including but not limited to - TDS, GST, Income tax. Handling audits and other secretarial processes. Team Leadership Build and lead a high-performing finance team. Foster a culture of accountability, collaboration, and continuous improvement. Provide mentorship and development opportunities for finance team members. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role. Essential Requirements Chartered Accountant / MBA – Finance 10+ years of experience in finance function Must have - At least ~3 years of leadership role in the finance function Desirable Requirement Prior experience in an IPO process or a listed company as CFO/ Finance Head. Prior experience in software. Benefits We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO and more! Here’s our story; now tell us yours “Ginesys One” is India’s best omni retail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionize retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in Show more Show less

Join us as a SDET in our Zwing Tech team at our Gurgaon office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. What You’ll Achieve We are seeking a meticulous and results-oriented Quality Analyst to join our team. You will play a crucial role in ensuring the quality and reliability of our Ginesys One. Your responsibilities will include designing and executing test cases, identifying and reporting defects, and collaborating with the development team to deliver high-quality software. You Will Quality Assurance Leadership: Develop, implement, and maintain comprehensive QA strategies and processes to ensure the highest quality standards. Lead the QA efforts across various projects, ensuring consistent application of QA methodologies. Test Automation: Design, develop, and maintain automated test scripts using Python and the Robot Framework. Identify and implement opportunities for test automation within different software projects. Integrate automated tests into the CI/CD pipeline to streamline the release process. Team Management: Supervise, mentor, and manage a team of 4-5 junior Quality Analysts. Conduct regular performance evaluations, provide constructive feedback, and support the professional growth of team members. Foster a collaborative and high-performance team environment. Manual Testing: Oversee and participate in manual testing activities, ensuring comprehensive coverage of application features and functionalities. Validate that software meets business requirements and user expectations through thorough testing. Defect Management: Identify, document, and track software defects and issues. Collaborate closely with development teams to ensure timely resolution of defects and issues. Reporting and Documentation: Generate detailed test reports, quality metrics, and test coverage analysis. Maintain clear and comprehensive documentation of QA processes, test plans, test cases, and test results. Stakeholder Communication: Serve as the primary QA point of contact for project stakeholders. Communicate effectively with developers, product managers, and clients to understand requirements and provide QA insights and updates. Continuous Improvement: Stay current with industry trends and best practices in quality assurance and testing. Proactively implement continuous improvement initiatives to enhance QA processes and methodologies. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role. Essential Requirements Minimum of 5 years of experience in quality assurance, with at least 1 year in a senior or lead QA role. Proficiency in Python and experience with the Robot Framework. Strong understanding of various testing methodologies, including automated and manual testing. Experience with test automation tools and frameworks. Proven experience managing and mentoring a team of junior QA analysts. Ability to lead by example and inspire team members to achieve high standards of quality. Strong analytical skills with the ability to identify and solve complex software issues. High attention to detail and commitment to delivering high-quality results. Excellent verbal and written communication skills. Ability to clearly articulate QA processes, issues, and recommendations to various stakeholders. Demonstrated experience in developing and implementing test automation frameworks. Desirable Requirements Familiarity with CI/CD tools and processes (e.g., Jenkins, GitLab CI). Benefits We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO. Here’s our story; now tell us yours: “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in Show more Show less

SDET Join us as a SDET in our Zwing Tech team at our Gurgaon office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. What You ll Achieve: We are seeking a meticulous and results-oriented Quality Analyst to join our team. You will play a crucial role in ensuring the quality and reliability of our Ginesys One. Your responsibilities will include designing and executing test cases, identifying and reporting defects, and collaborating with the development team to deliver high-quality software. You will: 1. Quality Assurance Leadership: - Develop, implement, and maintain comprehensive QA strategies and processes to ensure the highest quality standards. - Lead the QA efforts across various projects, ensuring consistent application of QA methodologies. 2.Test Automation: - Design, develop, and maintain automated test scripts using Python and the Robot Framework. - Identify and implement opportunities for test automation within different software projects. - Integrate automated tests into the CI/CD pipeline to streamline the release process. 3. Team Management: - Supervise, mentor, and manage a team of 4-5 junior Quality Analysts. - Conduct regular performance evaluations, provide constructive feedback, and support the professional growth of team members. - Foster a collaborative and high-performance team environment. 4. Manual Testing: - Oversee and participate in manual testing activities, ensuring comprehensive coverage of application features and functionalities. - Validate that software meets business requirements and user expectations through thorough testing. 5. Defect Management: - Identify, document, and track software defects and issues. - Collaborate closely with development teams to ensure timely resolution of defects and issues. 6. Reporting and Documentation: - Generate detailed test reports, quality metrics, and test coverage analysis. - Maintain clear and comprehensive documentation of QA processes, test plans, test cases, and test results. 7. Stakeholder Communication: - Serve as the primary QA point of contact for project stakeholders. - Communicate effectively with developers, product managers, and clients to understand requirements and provide QA insights and updates. 8. Continuous Improvement: - Stay current with industry trends and best practices in quality assurance and testing. - Proactively implement continuous improvement initiatives to enhance QA processes and methodologies. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here s what we are looking for with this role. Essential Requirements: Minimum of 5 years of experience in quality assurance, with at least 1 year in a senior or lead QA role. Proficiency in Python and experience with the Robot Framework. Strong understanding of various testing methodologies, including automated and manual testing. Experience with test automation tools and frameworks. Proven experience managing and mentoring a team of junior QA analysts. Ability to lead by example and inspire team members to achieve high standards of quality. Strong analytical skills with the ability to identify and solve complex software issues. High attention to detail and commitment to delivering high-quality results. Excellent verbal and written communication skills. Ability to clearly articulate QA processes, issues, and recommendations to various stakeholders. Demonstrated experience in developing and implementing test automation frameworks. Desirable Requirements: Familiarity with CI/CD tools and processes (e.g., Jenkins, GitLab CI). Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon related sporting events Quarterly Coffee with CEO. Here s our story; now tell us yours: Ginesys One is India s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

We’re seeking a PMO with 2–5 years of experience to work closely with the CTO. This role involves tracking and monitoring various projects, preparing reports , conducting cost analysis, coordination with Technology and other teams. An ideal candidate would have prior exposure to software testing or project management within technology teams and be eager to thrive in a fast-paced, highly demanding environment . What You’ll Achieve Opportunity to work directly with the CTO and gain visibility across multiple products and teams. A high-growth environment where you can drive meaningful impact to the Retail industry. Competitive compensation and benefits. A culture that fosters innovation, continuous learning, and experimentation. Planning You will: Collaborate with teams to create project plans, timelines, and resource allocation. Identify dependencies and potential risks during the planning phase. Execution Monitoring Track ongoing projects using tools like JIRA. Monitor sprint progress in Agile environments and ensure timely delivery of increments. Reporting Generate weekly and monthly reports for stakeholders on project status, risks, and financials. Maintain real-time dashboards for leadership visibility. Facilitation Conduct regular project reviews, stand-ups, and retrospective meetings. Organize workshops and training sessions on project management best practices. Problem-Solving Address issues like resource conflicts, scope creep, and timeline delays. Act as a mediator to resolve disputes between teams or stakeholders. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role. Essential Requirements Bachelor’s degree in Engineering, Computer Science, or a related field. 2–5 years in Project Management, PMO, or similar roles within a SaaS or technology-driven environment. Familiarity with Agile/Scrum methodologies, project management tools (e.g., Jira etc). Prior hands-on experience of working in Technology is must, any role QA/testing / software development / Project Management etc. Ability to simplify complex technical details for executive presentations and stakeholder updates. Proven track record in cost analysis, budgeting, and data-driven decision-making. Thorough, organized approach to project tracking and documentation. Comfort working in a fast-paced, evolving environment with shifting priorities. Excellent relationship-building skills; able to work seamlessly with cross-functional teams. Self-starter who anticipates project needs and issues, and takes initiative to address them. Desirable Requirements Certifications (Optional): CSM, equivalent certifications would be an advantage. Benefits We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO. Here’s our story; now tell us yours: “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in Show more Show less

Tech Support Engineer- Tech Success Join us as a Tech support Engineer in our Tech Success team in our Kolkata office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. What You'll Achieve We are looking for a proactive and detail-oriented Support & Maintenance Engineer with experience in ASP.NET, SQL,Web API, and basic JavaScript. The ideal candidate will be responsible for handling L3 technical support tickets, troubleshooting application issues, performing bug fixes, supporting deployments, and ensuring stability of production systems. You Will Application Support & Maintenance Troubleshoot and resolve issues in ASP.NET web applications and RESTful APIs. Respond to support tickets, analyze logs, debug code, and provide timely resolutions. Perform root cause analysis and preventive actions to reduce recurring issues. Provide L3 technical support in coordination with the ticket coordinator and infrastructure teams. Bug Fixing & Enhancements Identify and fix code defects in ASP.NET application and Web API layers. Modify and enhance existing functionalities based on support tickets and business requirements. Work on small change requests or enhancements and support feature validation in staging environments System Monitoring & Deployment Monitor application health, performance, and logs. Support production deployments and rollbacks. Coordinate with QA and DevOps teams to ensure smooth deployments and patch releases. Documentation & Communication Maintain support documentation, issue logs, and resolution steps. Clearly communicate technical issues and resolutions to stakeholders. Assist in knowledge sharing within the tech team. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements Proficiency in ASP.NET (C#). Hands-on experience with ASP.NET Web API. Understanding of basic JavaScript and DOM manipulation. Strong debugging and troubleshooting skills. Experience with SQL writing and debugging. Excellent problem-solving and analytical skills. Good verbal and written communication. Ability to work independently and in a team. Willingness to work in shifts if required. Desirable Requirements Certification in Microsoft technologies. Experience with front-end technologies such as HTML, CSS, and JavaScript. Knowledge of web services and RESTful APIs. Benefits We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:  Ginesys Academy for holistic training and development  Comprehensive health insurance coverage  Excellent rewards and recognition policy  Transparent compensation policy with no unnecessary deduction in CTC  Annual company off-site and a variety of events, celebrations throughout the year  Travelling opportunities between our offices across the country.  Annual Ginesys walkathon & related sporting events  Quarterly Coffee with CEO and more! Here’s our story; now tell us yours: “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

Project Manager - Implementation Join us as a Project Manager on our Implementation team in our Mumbai office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. What Youll Achieve: A Project Manager is responsible for helping clients better understand company software that the customer has purchased and how to use it efficiently. You will: Learn ERP application as per the training provided. Team Handling. Train end-users on specific modules of Software as per project requirements. Participate in all ERP implementation steps as assigned. Coordination with Client team in order to execute the Project. Report on project performance/project risks, issue logs, and their resolution to management. Provide post-go-live support as needed until stabilization is achieved. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements: Must be a self-starter, comfortable working in a structured but dynamic environment. Must have experience in Team handling. Understanding the functional requirements from clients. Analytical skill set, strong presentation skills, ability to interact with any level within an organization. Graduate in the commerce stream is a MUST. Open to traveling for project-related work. Strong interpersonal skills and communication in both the forms. and delivery of reports. Knowing regional languages other than English is an added advantage. Desirable Requirements: Good knowledge of Financial Accounting Knowledge of Retail ERP. Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO Here’s our story; now tell us yours “Ginesys ” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite.We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

Join us as an IT & Admin Executive in our Admin team at our Goa office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. What You’ll Achieve: IT & Admin Executive will manage the organization's IT infrastructure and provide efficient administrative support, ensuring seamless day-to-day operations. You will: • Manage and maintain all IT assets including desktops, laptops, printers, and network devices. • Provide technical support for hardware and software issues across the office. • Troubleshoot system/network problems and diagnose/solve hardware/software faults. • Install, configure, and maintain operating systems, applications, and network services. • Manage internet connectivity and liaise with service providers for any issues. • Ensure data backup, cybersecurity measures, and antivirus updates are in place. • Manage access controls, email accounts, and internal communication systems. • Support virtual meetings, video conferencing tools, and office technology. • Oversee day-to-day office administration, supplies, and facilities management. • Handle vendor management (IT equipment suppliers, office maintenance, etc.). • Manage office inventory, procurement of stationery, and office equipment. • Coordinate with housekeeping, security, and ensure a well-maintained office environment. • Support HR & Finance teams with administrative tasks (documentation, record keeping). • Organize travel, accommodation, and logistics for staff and visitors when required. • Ensure compliance with local statutory and regulatory requirements (health & safety, etc.). Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role. Essential Requirements: • Graduate in any discipline; IT certifications (like CCNA, MCSE, CompTIA) are a plus. • Minimum 2 years of experience in IT support and office administration. • Solid knowledge of IT systems (Windows/Mac OS), networking, and hardware troubleshooting. • Experience managing internet, LAN/WAN networks, and VPNs. • Strong organizational and multitasking abilities. • Proficiency in MS Office (Word, Excel, Outlook). Excellent communication and interpersonal skills. • Ability to work independently and take initiative. Desirable Requirements: • Certifications (like CCNA, MCSE, CompTIA) are a plus.

QA Engineer Join us as a QAE-1 in our Zwing Tech team at our Gurgaon office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. What You’ll Achieve As a QAE-1, you will be responsible for ensuring the high quality and reliability of our e-commerce technology solutions. You will collaborate closely with cross-functional teams, including developers, product analysts, product managers and tech support engineers, to develop and execute comprehensive test plans, conduct thorough testing, and identify and report software defects. You Will Develop and execute comprehensive test plans and test cases to validate software functionality and performance. Utilize database tools such as MongoDB and DBVeaver to conduct thorough testing of database interactions and operations. Leverage Postman for API testing to ensure the reliability and functionality of web services. Collaborate closely with cross-functional teams including developers, product managers, and designers to identify and address quality issues throughout the software development lifecycle. Utilize management tools like JIRA to track and manage testing activities and defects. Continuously enhance and optimize testing processes to improve efficiency and effectiveness. Document and communicate test results, defects, and other relevant information to stakeholders. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role. Essential Requirements 2 years of experience in QA engineering or a related field. Proficiency in database tools such as MongoDB and DBVeaver. Strong knowledge of API testing tools, particularly Postman. Experience in writing clear, concise, and comprehensive test plans and test cases. Familiarity with management tools like JIRA. Good to have: Knowledge of automation in Python. Desirable Requirements Automation Testing: Proficiency in automation testing frameworks and tools, such as Selenium, Appium, or Cucumber, can be advantageous. Knowledge of scripting languages like Python, Java, or JavaScript to develop automated test scripts can improve your effectiveness and efficiency as a QA Engineer. Benefits We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO. Here’s our story; now tell us yours: “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

We are looking for a technically proficient and customer-oriented Product Support Executive to join our team. You will be responsible for providing advanced technical support to our customers by resolving complex issues escalated from the L2 support team. This role requires a strong analytical mindset, quick problem-solving abilities, and excellent communication skills. Responsibilities Handle technical support tickets escalated from the L2 Customer Success Team, ensuring timely and effective resolution. Analyze and troubleshoot complex technical issues related to the OMS product Implement temporary fixes and run pre-written scripts to resolve immediate problems Collaborate with developers to obtain quick fixes for urgent issues Guide L2 support by referencing appropriate knowledge base articles for knowledge gaps Maintain accurate and up-to-date documentation of resolved issues and knowledge base articles. Raise and track issues with integrated third parties such as marketplaces, couriers, ERP, POS, and WMS systems to ensure seamless operation. Identify recurring issues and suggest improvements to the product team Contribute to the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction. Requirements 0-2 years of experience in technical support, preferably in e-commerce or retail technology Familiarity with APIs, databases (MySQL), and basic scripting Experience with ticket management systems and support tools Excellent problem-solving and troubleshooting skills. Ability to work under pressure and meet tight deadlines. Strong written and verbal communication skills. Ability to multitask and manage multiple support cases simultaneously. Good To Have Experience in the e-commerce field, particularly with inventory and order management systems. Familiarity with ticketing systems and support workflows. Knowledge of API integrations and third-party system integrations. Benefits We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO and more! Here’s our story; now tell us yours “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

Report Solution Associate - Ginesys Reports Tech We are actively seeking a dynamic and motivated individual to join our Report Solution Team as a Trainee/Executive, with a specific emphasis on experience with reporting tools, basic SQL knowledge, and PostgreSQL. SQL certification is considered a "Good to have" qualification. This position is suitable for candidates with up to 1 year of experience or fresh tech graduates who possess strong reasoning skills, have exposure to reporting technologies, and a basic understanding of SQL with various joins. As a Software Development Trainee/Executive, you will collaborate with our experienced developers and gain hands-on experience in various facets of the Report development life cycle, troubleshooting reporting tools, working with SQL databases, and utilizing PostgreSQL/Oracle/SQL Server. Responsibilities: Coding and Reporting : Utilize your coding skills to integrate and customize various reports and troubleshoot existing reports. Collaborate with team members to enhance reporting functionalities. Database : Apply basic SQL knowledge to interact with databases, write queries, and understand various joins for efficient data retrieval. Problem Solving : Demonstrate strong reasoning skills to analyze and troubleshoot issues related to report development, report functionality, reporting tool integration Learning and Development : Stay informed about industry trends, new reporting technologies, and development methodologies. Enhance your skills through training and self-directed learning, with a focus on SQL, reporting tools, and PostgreSQL. Team Collaboration : Work closely with cross-functional teams, including designers, product managers, and quality assurance, to deliver reports. Testing and Quality Assurance : Participate in testing activities related to report functionality, reporting tools, SQL database interactions, and PostgreSQL to ensure the overall quality and reliability of the applications. Documentation : Contribute to technical documentation, including specifications, design documents, and integration guides for reporting tools, SQL, and PostgreSQL. Adaptability : Embrace the opportunity to learn and apply new reporting technologies, SQL concepts, and PostgreSQL in a dynamic work environment. Required Skills: Education: Bachelor s degree in Computer Science, BCA, or a related technical field. Programming Skills: Basic understanding of programming languages. Reporting Tool Experience : Exposure to reporting tools such as Tableau, Power BI, or similar. Ability to develop customize reports within applications. SQL Knowledge : Basic understanding of SQL concepts, including the ability to write queries and knowledge of various joins. SQL certification is a plus. PostgreSQL (Good to have): Working knowledge of PostgreSQL, including queries, and basic administration tasks. Cloud Infra Knowledge : Knowledge of Cloud Infrastructure mainly Azure will be considered as plus Reasoning Skills : Strong analytical and problem-solving skills, with a logical and critical thinking approach. Communication Skills : Effective verbal and written communication skills. Team Player: Ability to work collaboratively in a team environment and contribute to team success. Initiative : Proactive attitude and a desire to contribute to the success of projects. This position provides an exciting opportunity for career growth and skill development in the realm of software development with a specific focus on reporting tool, SQL, and PostgreSQL. If you are passionate about this area and meet the qualifications, we encourage you to apply and become a valued member of our dynamic team. Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO and more! Here s our story; now tell us yours Ginesys One is India s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

Report Solution Associate - Ginesys Reports Tech We are actively seeking a dynamic and motivated individual to join our Report Solution Team as a Trainee/Executive, with a specific emphasis on experience with reporting tools, basic SQL knowledge, and PostgreSQL. SQL certification is considered a "Good to have" qualification. This position is suitable for candidates with up to 1 year of experience or fresh tech graduates who possess strong reasoning skills, have exposure to reporting technologies, and a basic understanding of SQL with various joins. As a Software Development Trainee/Executive, you will collaborate with our experienced developers and gain hands-on experience in various facets of the Report development life cycle, troubleshooting reporting tools, working with SQL databases, and utilizing PostgreSQL/Oracle/SQL Server. Responsibilities ü Coding and Reporting : Utilize your coding skills to integrate and customize various reports and troubleshoot existing reports. Collaborate with team members to enhance reporting functionalities. ü Database : Apply basic SQL knowledge to interact with databases, write queries, and understand various joins for efficient data retrieval. ü Problem Solving : Demonstrate strong reasoning skills to analyze and troubleshoot issues related to report development, report functionality, reporting tool integration ü Learning and Development : Stay informed about industry trends, new reporting technologies, and development methodologies. Enhance your skills through training and self-directed learning, with a focus on SQL, reporting tools, and PostgreSQL. ü Team Collaboration : Work closely with cross-functional teams, including designers, product managers, and quality assurance, to deliver reports. ü Testing and Quality Assurance : Participate in testing activities related to report functionality, reporting tools, SQL database interactions, and PostgreSQL to ensure the overall quality and reliability of the applications. ü Documentation : Contribute to technical documentation, including specifications, design documents, and integration guides for reporting tools, SQL, and PostgreSQL. ü Adaptability : Embrace the opportunity to learn and apply new reporting technologies, SQL concepts, and PostgreSQL in a dynamic work environment. Required Skills Education: Bachelor’s degree in Computer Science, BCA, or a related technical field. Programming Skills: Basic understanding of programming languages. Reporting Tool Experience : Exposure to reporting tools such as Tableau, Power BI, or similar. Ability to develop customize reports within applications. SQL Knowledge : Basic understanding of SQL concepts, including the ability to write queries and knowledge of various joins. SQL certification is a plus. PostgreSQL (Good to have): Working knowledge of PostgreSQL, including queries, and basic administration tasks. Cloud Infra Knowledge : Knowledge of Cloud Infrastructure mainly Azure will be considered as plus Reasoning Skills : Strong analytical and problem-solving skills, with a logical and critical thinking approach. Communication Skills : Effective verbal and written communication skills. Team Player: Ability to work collaboratively in a team environment and contribute to team success. Initiative : Proactive attitude and a desire to contribute to the success of projects. This position provides an exciting opportunity for career growth and skill development in the realm of software development with a specific focus on reporting tool, SQL, and PostgreSQL. If you are passionate about this area and meet the qualifications, we encourage you to apply and become a valued member of our dynamic team. Benefits We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO and more! Here’s our story; now tell us yours “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

Senior Customer Success Manager Join us as a Senior Customer Success Manager - in our Customer Success Team at Kolkata office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. What Youll Achieve: We are seeking a highly experienced and motivated Senior Customer Success Manager to join our dynamic team. The successful candidate will have a minimum of 10 years of experience in the Customer Success department, with a proven track record of managing and retaining high-value clients. As a Senior Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our most strategic customers, driving adoption and retention, and identifying opportunities for growth. You will: Build and maintain strong relationships with key stakeholders within assigned high ticket accounts. Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded. Develop and execute customer success plans, including onboarding, training, and ongoing support. Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success. Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience. Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities. Monitor customer health metrics and proactively address any red flags to prevent churn. Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements. Stay up-to-date with industry trends and best practices in customer success management. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements: Bachelor's degree in Business Administration, Accounts, or a related field. Minimum of 10 years of experience in a customer success role, preferably in a SaaS company. Proven track record of managing and retaining high-value customers. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers. Strong problem-solving and analytical skills, with the ability to identify and address customer challenges. Self-motivated and results-oriented, with the ability to work independently and as part of a team. Proficient in CRM software and other customer success tools. Ability to travel as needed to meet with customers. Language Proficiency : Hindi + Bengali Desirable Requirements: Experience with retail ERP. Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO and more!