Role & responsibilities RESPONSIBILITIES: • Systematically organize and manage digital content (images, videos, copy)for organic webpage as well for other marketplace stakeholders . Update existing product content on both brand and marketplace like(Amazon,Myntra) while adding new products where applicable. Coordinate with E-Commerce teams to ensure product content is accurate, correctly nested, and properly distributed. Portray a positive image of Koskii during interactions with all key eCommerce customer contacts, including marketplace stakeholders and merchandise team. Manage online merchandising, advertising, and marketing at Amazon/Myntra Manage the trade spending budget, pricing, and contracts for key eCommerce customers. Preferred candidate profile Graduate/Diploma holder from any discipline • Three (3) years successfully managing digital assets and online catalogues for e-commerce and/or three (3) years • Understanding of e-commerce best practices including product page optimisation, online advertising, and SEO. • Working knowledge of general trade spending, sales planning, forecasting, promotion management, and pricing execution. • Must be very organised with strong attention to detail. • History and track record of executional excellence; ideally in E-commerce organisations. • Ability to take ownership and self-starter. • Well versed in excel (MS Office) • Good in English language
Job Summary: We are seeking a highly motivated and customer-centric Customer Support Specialist with proven experience in the ecommerce industry. The ideal candidate will be responsible for providing exceptional support to our customers across various channels, resolving inquiries efficiently, and ensuring a positive customer experience. You will be a vital link between our customers and our company, contributing to customer satisfaction and loyalty. Responsibilities: Provide Excellent Customer Support: Respond promptly and accurately to customer inquiries via email, phone, chat, and social media. Resolve customer issues related to orders, shipping, returns, refunds, product information, and account management. Proactively identify and address potential customer concerns. Maintain a professional and empathetic tone in all customer interactions. Ecommerce Expertise: Demonstrate a strong understanding of ecommerce processes, including order fulfillment, payment processing, and shipping logistics. Troubleshoot and resolve technical issues related to the online store and customer accounts. Stay up-to-date on product information, promotions, and company policies. Order Management: Assist customers with order tracking, modifications, and cancellations. Process returns, exchanges, and refunds accurately and efficiently. Investigate and resolve order discrepancies. Customer Relationship Management (CRM): Maintain accurate and detailed records of customer interactions in the CRM system. Identify trends in customer feedback and report them to the relevant teams. Contribute to the development of customer support resources and FAQs. Collaboration and Communication: Collaborate with other departments (e.g., sales, marketing, logistics) to resolve customer issues. Provide clear and concise communication to customers and internal teams. Escalate complex issues to senior support staff or management as needed. Performance Metrics: Meet or exceed established performance metrics, such as response time, resolution time, and customer satisfaction scores. Contribute to the ongoing improvement of customer support processes. Qualifications: Minimum of 1 years of experience in customer support, preferably in the ecommerce industry. Proven ability to provide exceptional customer service in a fast-paced environment. Strong understanding of ecommerce platforms and processes. Excellent written and verbal communication skills. Proficiency in using CRM software and other customer support tools. Strong problem-solving and analytical skills. Ability to multitask and prioritize tasks effectively. Positive attitude and a customer-centric mindset. Ability to work independently as well as part of a team. Familiarity with common ecommerce platforms like Shopify, or similar is a plus. Preferred Qualifications: Experience with [Shopify, help desk software, or other relevant tools]. Experience with social media customer support. Multilingual abilities.Role & responsibilities Preferred candidate profile
Job Summary: We are seeking a highly motivated and customer-centric Customer Support Specialist with proven experience in the ecommerce industry. The ideal candidate will be responsible for providing exceptional support to our customers across various channels, resolving inquiries efficiently, and ensuring a positive customer experience. You will be a vital link between our customers and our company, contributing to customer satisfaction and loyalty. Responsibilities: Provide Excellent Customer Support: Respond promptly and accurately to customer inquiries via email, phone, chat, and social media. Resolve customer issues related to orders, shipping, returns, refunds, product information, and account management. Proactively identify and address potential customer concerns. Maintain a professional and empathetic tone in all customer interactions. Ecommerce Expertise: Demonstrate a strong understanding of ecommerce processes, including order fulfillment, payment processing, and shipping logistics. Troubleshoot and resolve technical issues related to the online store and customer accounts. Stay up-to-date on product information, promotions, and company policies. Order Management: Assist customers with order tracking, modifications, and cancellations. Process returns, exchanges, and refunds accurately and efficiently. Investigate and resolve order discrepancies. Customer Relationship Management (CRM): Maintain accurate and detailed records of customer interactions in the CRM system. Identify trends in customer feedback and report them to the relevant teams. Contribute to the development of customer support resources and FAQs. Collaboration and Communication: Collaborate with other departments (e.g., sales, marketing, logistics) to resolve customer issues. Provide clear and concise communication to customers and internal teams. Escalate complex issues to senior support staff or management as needed. Performance Metrics: Meet or exceed established performance metrics, such as response time, resolution time, and customer satisfaction scores. Contribute to the ongoing improvement of customer support processes. Qualifications: Minimum of 1 years of experience in customer support, preferably in the ecommerce industry. Proven ability to provide exceptional customer service in a fast-paced environment. Strong understanding of ecommerce platforms and processes. Excellent written and verbal communication skills. Proficiency in using CRM software and other customer support tools. Strong problem-solving and analytical skills. Ability to multitask and prioritize tasks effectively. Positive attitude and a customer-centric mindset. Ability to work independently as well as part of a team. Familiarity with common ecommerce platforms like Shopify, or similar is a plus. Preferred Qualifications: Experience with [Shopify, help desk software, or other relevant tools]. Experience with social media customer support. Multilingual abilities.Role & responsibilities Preferred candidate profile
As an Operations Associate , you will be responsible for managing the day-to-day operational flow of our e-commerce business across all platforms and stores (Omnichannel). This includes order management, returns and claims handling, inventory tracking, vendor and logistics coordination, and operational data analysis. Your work will directly contribute to timely deliveries, accurate reporting, and enhanced customer satisfaction. Role & responsibilities Order Management: Track and manage daily orders across all e-commerce platforms (website, marketplaces, warehouses, and Omni stores). Logistics & Vendor Coordination: Work closely with warehouses, vendors, marketplaces, and logistics partners to ensure timely and accurate order fulfillment and delivery. Returns & Reconciliation: Handle returns, replacements, and refunds efficiently. Manage return order reconciliation across multiple channels. Data Management & Reporting: Maintain accurate operational records, dashboards, and performance reports. Cross-functional Support: Collaborate with marketing, customer service, and finance teams to provide operational data, insights, and support. Process Improvement: Analyze operational data to identify trends, inefficiencies, and opportunities for process optimization. Dispute Resolution: Reconcile and close claims across all channels by addressing discrepancies and coordinating with marketplaces and logistics partners. Key Skills & Qualifications Bachelors degree in BE/BTech/BCom or related field. 1–2 years of experience in e-commerce operations or logistics (experience with startups preferred). Familiarity with e-commerce platforms such as Shopify, Myntra, Nykaa , and order management tools. Strong analytical, organizational, and problem-solving skills. High attention to detail and ability to multitask effectively. Excellent communication and coordination skills to engage with multiple stakeholders. Proficiency in MS Excel and Google Sheets .
Role & responsibilities As an E-commerce Associate, you will manage end-to-end invoice and payment reconciliation across multiple online channels, oversee pricing and purchase orders , and ensure smooth coordination with marketplace and quick commerce partners. This role is critical to maintaining accurate financial records, driving operational efficiency, and supporting overall business performance. Key Responsibilities Reconcile invoices across all sales channels including the website, marketplaces, and quick commerce platforms. Manage payment reconciliations and follow up on pending settlements or discrepancies. Conduct order and return reconciliations to ensure complete visibility into sales and returns data. Handle claims and dispute resolutions across marketplaces; ensure timely filing and closure for damages, short payments, and returns. Process and track Purchase Orders (POs) from marketplaces, ensuring timely dispatches across channels. Support quick commerce operations, including selection, inventory management, vendor coordination, and order tracking (STR). Monitor catalog listings to ensure accuracy, timely updates, and alignment with category and cataloging teams. Participate in marketplace reviews and discussions; support analysis of performance, claims, and operational issues. Identify process gaps and recommend improvements for financial and operational efficiency. Key Skills & Qualifications Bachelors degree in Commerce, Business Administration, Engineering, or a related field. 12 years of experience in e-commerce operations, finance reconciliation, or marketplace management. Hands-on experience with marketplace portals (e.g., Myntra, Nykaa, Instamart, Zepto) and D2C platforms (e.g., Shopify). Proficiency in Excel/Google Sheets (VLOOKUP, Pivot Tables, etc.); experience with ERP or reconciliation tools is a plus. Strong analytical mindset with high attention to detail and problem-solving skills. Excellent communication and coordination skills for cross-functional and external partner collaboration.
Key Responsibilities Campaign Management & Coordination Schedule and execute daily/weekly campaigns across WhatsApp, SMS, Email, and Push Notifications . Coordinate with the creative and content teams for timely delivery of assets. Plan and monitor email warm-up and campaign deliverability health. Planning & Calendar Management Maintain and execute the monthly brand and retention calendar across channels. Plan targeted campaigns for different customer segments new, lapsed, loyal, and high-value users. Support omnichannel campaign alignment between stores and online channels. Reporting & Analytics Prepare daily campaign performance reports , weekly retention spends & revenue summaries , and monthly ROAS reports . Track and report key metrics: 1-month and 6-month retention Returning customer rate (monthly & bi-yearly) CLTV and Omnichannel Retention Analyze campaign impact on event funnels and share insights for improvement. Automation & Journey Optimization Maintain automation hygiene across all journeys (welcome, cart abandonment, checkout, post-purchase, win-back). Identify drop-offs and optimize journey touchpoints to improve conversions and engagement. Performance & Growth Contribute to improving key retention KPIs repeat purchase rate, retention %, and CLTV. Collaborate with the team to test new retention strategies and identify what drives the most impact. Requirements 2-3 years of experience in Retention/ CRM marketing (fashion/eCommerce brands preferred). Hands-on experience with marketing automation tools (e.g., Contlo, CleverTap, Netcore, WebEngage, MoEngage, Klaviyo, etc.). Strong Excel and reporting skills; comfortable presenting weekly and monthly data. Detail-oriented with good planning, coordination, and communication skills. Analytical mindset with interest in customer behavior and lifecycle performance.
Job Title: Assistant Manager - Performance Marketing About the Role: Were looking for a data-driven marketer to assist in managing and optimising Meta, Google Ads campaigns. They will support campaign setup, daily monitoring, reporting, and performance analysis to drive ROI. Key Responsibilities: Launch and optimise campaigns on Meta and Google Ads Assist in managing affiliate partnerships and tracking performance Track and analyse key metrics (CTR, CPC, CPA, ROAS) Maintain and automate Excel/Google Sheets reports and dashboards Manage conversion tracking and reporting through GA4 Conduct A/B testing and share actionable insights Requirements: 2 - 4 years of experience in performance marketing Hands-on with Meta Ads Manager & Google Ads Strong Excel / Google Sheets skills (pivot tables, formulas) Working knowledge of GA4 and campaign tracking Detail-oriented, analytical, and eager to learn Preferred: Experience with apparel or fashion brands
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