E-commerce Associate

Role & responsibilities

invoice and payment reconciliation

Key Responsibilities

• Reconcile invoices across all sales channels including the website, marketplaces, and quick commerce platforms.
  
• Manage payment reconciliations and follow up on pending settlements or discrepancies.
  
• Conduct order and return reconciliations to ensure complete visibility into sales and returns data.
  
• Handle claims and dispute resolutions across marketplaces; ensure timely filing and closure for damages, short payments, and returns.
  
• Process and track Purchase Orders (POs) from marketplaces, ensuring timely dispatches across channels.
  
• Support quick commerce operations, including selection, inventory management, vendor coordination, and order tracking (STR).
  
• Monitor catalog listings to ensure accuracy, timely updates, and alignment with category and cataloging teams.
  
• Participate in marketplace reviews and discussions; support analysis of performance, claims, and operational issues.
  
• Identify process gaps and recommend improvements for financial and operational efficiency.
  

Key Skills & Qualifications

• Bachelors degree in Commerce, Business Administration, Engineering, or a related field.
  
• 12 years of experience in e-commerce operations, finance reconciliation, or marketplace management.
  
• Hands-on experience with marketplace portals (e.g., Myntra, Nykaa, Instamart, Zepto) and D2C platforms (e.g., Shopify).
  
• Proficiency in Excel/Google Sheets (VLOOKUP, Pivot Tables, etc.); experience with ERP or reconciliation tools is a plus.
  
• Strong analytical mindset with high attention to detail and problem-solving skills.
  
• Excellent communication and coordination skills for cross-functional and external partner collaboration.