E Commerce Operations Associate

Akya Retail

1 - 2 years

0 - 3 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

order management ecommerce operations dispute resolution data management returns & reconciliation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operations Associate

Role & responsibilities

Order Management:
Track and manage daily orders across all e-commerce platforms (website, marketplaces, warehouses, and Omni stores).
Logistics & Vendor Coordination:
Work closely with warehouses, vendors, marketplaces, and logistics partners to ensure timely and accurate order fulfillment and delivery.
Returns & Reconciliation:
Handle returns, replacements, and refunds efficiently. Manage return order reconciliation across multiple channels.
Data Management & Reporting:
Maintain accurate operational records, dashboards, and performance reports.
Cross-functional Support:
Collaborate with marketing, customer service, and finance teams to provide operational data, insights, and support.
Process Improvement:
Analyze operational data to identify trends, inefficiencies, and opportunities for process optimization.
Dispute Resolution:
Reconcile and close claims across all channels by addressing discrepancies and coordinating with marketplaces and logistics partners.

Key Skills & Qualifications

Bachelors degree in
BE/BTech/BCom
or related field.
1–2 years
of experience in e-commerce operations or logistics (experience with startups preferred).
Familiarity with e-commerce platforms such as
Shopify, Myntra, Nykaa
, and order management tools.
Strong analytical, organizational, and problem-solving skills.
High attention to detail and ability to multitask effectively.
Excellent communication and coordination skills to engage with multiple stakeholders.
Proficiency in
MS Excel
and
Google Sheets
.

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