Job Title : Media Buyer / Performance Marketing Location : Remote/ Onsite Working Days : Monday to Friday Shift Timings : 12 PM to 9 PM IST Job Description: We are seeking a highly skilled Media Buyer / Performance Marketing Specialist with a strong background in the e-commerce industry, preferably with experience working on Shopify. The ideal candidate should have 5+ years of experience in managing and optimizing advertising campaigns across multiple platforms, particularly for cosmetics, beauty, personal care, or related product categories. Responsibilities: Plan, create, and manage high-performing advertising campaigns on Google Ads, Meta Ads, TikTok Ads, and other relevant platforms. Develop and implement data-driven strategies to optimize ad performance and achieve target KPIs. Conduct in-depth audience research and market analysis to refine targeting and maximize ROI. Monitor, analyze, and report on campaign performance, providing insights and actionable recommendations for continuous improvement. Collaborate closely with the marketing and e-commerce teams to align advertising efforts with overall business objectives. Stay up-to-date with industry trends, platform updates, and emerging advertising opportunities. Requirements: At least 5+ years of experience in media buying or performance marketing, specifically within the e-commerce industry (Shopify & Amazon experience preferred). Understanding of Google analytics 4, google merchant center, google tag manager and relevant tools. Proven experience in running successful ad campaigns for cosmetics, beauty, personal care, or similar product categories. Strong expertise in Google Ads, Meta Ads, TikTok Ads, and other digital advertising platforms. Experience with Google Analytics and data-driven decision-making to optimize campaigns. Strong analytical and problem-solving skills, with the ability to interpret data and adjust strategies accordingly. Excellent communication and collaboration skills. Experience with other digital marketing channels is a plus.
Job Description: Inventory Manager Working Location: Sector 63, Noida (onsite) Working Days: Monday to Friday Shift Timings: 12pm to 9pm IST Job Description: We are a private label company and we are seeking a highly skilled and experienced Amazon Inventory Manager to join our dynamic team. As an integral part of our operations, you will be responsible for overseeing and optimizing the inventory management process on our Amazon platform. The ideal candidate will have a minimum of 4 years of relevant experience, with expertise in shipping products in containers, comprehensive understanding of creating FBA (Fulfillment by Amazon) shipping labels, and worked with multiple 3PL Warehouses domestic and internationally. Key Responsibilities: 1. Inventory Management: Develop and implement effective inventory control strategies to optimize stock levels. Monitor and analyze inventory performance, ensuring accuracy and timely updates. Collaborate with cross-functional teams to forecast demand and prevent out-of-stock or overstock situations. Utilize Shopify platform to manage and streamline the inventory process. 2. E-commerce Platform Expertise: Manage inventory listings on e-commerce platforms like Shopify and Amazon. Ensure product listings are accurate and up-to-date, including managing SKUs, pricing, and descriptions. Coordinate with marketing and sales teams to align inventory levels with promotional activities and sales forecasts. 3. Shipping and Logistics: Oversee the entire shipping process, including coordinating sea freight from China to various international destinations. Ensure efficient and cost-effective transportation of goods, working closely with suppliers and shipping companies. Implement best practices for packaging, labeling, and shipping to ensure products are delivered safely and on time. 4. FBA Management: Demonstrate proficiency in creating FBA shipping labels and managing shipments through Amazon's Fulfillment by Amazon program. Ensure compliance with Amazon's FBA requirements and guidelines. Manage FBA inventory levels, optimizing for storage costs and order fulfillment efficiency. 5. Data Analysis: Use analytical tools to assess inventory trends and identify areas for improvement. Generate reports and provide insights to enhance decision-making processes. Monitor key performance indicators (KPIs) to track inventory health and performance. 6. Collaboration and Communication: Collaborate with internal teams to optimize inventory turnover and maintain high in-stock rates. Communicate effectively with manufacturers, suppliers, and logistics partners to facilitate smooth operations. Provide regular updates to management on inventory status and any potential issues. Qualifications: Minimum of 4+ years of experience in inventory management, preferably within an e-commerce industry. Candidates with less experience may be considered based on skills and relevant experience. Proven experience with Shopify and Amazon FBA, including creating and managing FBA shipping labels. Strong understanding of international shipping logistics, particularly from India/China to North America/UK/EU, and other regions. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Proficiency in relevant software and tools for inventory management. Can communicate in English.
The candidate should have 8 years of experience in the e-commerce, including managing platforms like Amazon, Shopify, Walmart. Have experience with Amazon USA/UK/CA/EU, with a strong attention to detail, growth strategies and team management skills. Provident fund
Job Position: Cosmetics Regulatory Affairs Specialist Working Days: Monday to Friday Shift Time- 12 PM IST- 9 PM IST On-Site Role We are looking for a detail-oriented and knowledgeable Cosmetics Regulatory Affairs Specialist to join our team. The ideal candidate will have a strong understanding of regulatory policies, documentation, and compliance requirements related to cosmetics. This role will be responsible for ensuring that all products meet local and international regulatory standards. Key Responsibilities: • Prepare and submit regulatory documentation for cosmetic product approvals and registrations. • Ensure compliance with all relevant regulations, guidelines, and standards related to cosmetics. • Maintain up-to-date knowledge of regulatory policies, rules, and procedures. • Liaise with regulatory agencies and authorities to facilitate product registrations and approvals. • Work closely with R&D, Quality, and Production teams to ensure regulatory compliance throughout the product lifecycle. • Review and approve product labeling, ingredient listings, and marketing materials for compliance. • Conduct regulatory risk assessments and provide guidance on compliance strategies. • Maintain regulatory databases and documentation for audits and inspections. • Stay updated on industry trends and regulatory changes that may impact the business. Qualifications & Requirements: • Bachelors degree in Pharmacy, Chemistry, Biology, or any related field. • At least 3 years experience in regulatory affairs within the cosmetics industry in Canada. • Strong knowledge of local and international cosmetic regulations and guidelines. • Experience in preparing and submitting regulatory applications and documentation. • Excellent attention to detail and organizational skills. • Strong communication and interpersonal skills. • Ability to work onsite and collaborate with cross-functional teams.
Job Title: Ecommerce Brand Manager Location: Sector 63, Noida (Onsite) Working Days: Monday to Friday Shift Timings: 12 PM to 9 PM IST Salary : up to 9 LPA (depends on skills and years of experience) ROLE The primary function of the Brand Manager is to ensure the overall success of the company's products on Amazon Canada and North America marketplaces. This includes ensuring the best products for the brand are sourced with defensibility in mind, launching those products effectively, and maintaining a minimum level of profitability per product. The Brand Manager will oversee every area of product success on Amazon Canada/North America, identify solutions or improvements, and coordinate with multiple team members to ensure goals are met. RESPONSIBILITIES Oversee Amazon Canada/North America account operations daily, checking in with each department for daily reports. Oversee and coordinate with the SKU Performance Specialist, PPC Manager, Research & Development Manager, and Product Sourcing Manager to ensure projects are run efficiently for the desired result. Ensure repeatable processes are being utilized in each area mentioned above so that new team members can be onboarded as needed. Check account performance against projections and then prepare and execute corrective or proactive actions. Make optimization adjustments to listings in the front end and back end. Coordinate with the CEO and Integrator on budget, new product concepts, and the future product pipeline of the brand. Stay up to date with all the most cutting-edge technologies and methods. Develop a growth strategy in collaboration with the Integrator and reverse engineer the tasks that will need execution to achieve monthly goals. Determine when products should be discontinued or when supplier negotiation/terms are necessary for the future success of a product.
Location: Sector 63, Noida (Onsite Only) Shift Timings: 12pm to 9pm IST Working Days: Monday to Friday Job Description: We are seeking a talented and experienced Social Media Manager to join our team and lead our social media efforts. The ideal candidate should have experience in the e-commerce industry , specifically with private label brands , and a strong understanding of various social media platforms. As a Social Media Manager, you will be responsible for developing and implementing our social media strategy, creating engaging content, managing social media accounts, and analyzing performance metrics to drive growth and brand awareness. Responsibilities: Develop and execute a comprehensive social media strategy to increase brand awareness, engagement, and online presence across various platforms. Create, curate, and manage all published content, including images, videos, and written copy. Monitor social media trends, tools, and applications and appropriately apply that knowledge to enhance our social media campaigns. Collaborate with cross-functional teams to align social media strategy with overall marketing initiatives. Manage and monitor social media accounts, responding to comments, messages, and mentions in a timely and engaging manner. Plan and execute paid social media advertising campaigns to drive traffic, conversions, and lead generation. Analyze and report on key performance metrics regularly, using data to optimize strategies and tactics. Stay updated with industry best practices and emerging trends in social media marketing. Engage with influencers and build partnerships to expand our brand reach. Stay current with social media algorithms and adjust strategies to maximize organic reach. Identify opportunities for user-generated content and encourage audience participation. Manage social media calendar and ensure timely posting of content. Qualifications: Minimum 3 years of experience as a Social Media Manager. Prior experience working in the e-commerce industry , preferably with private label brands . Proven success managing social media for businesses across Facebook, Instagram, TikTok, YouTube, LinkedIn , and other relevant platforms. Strong understanding of social media platforms, their respective audiences, and best practices. Proficiency in social media management tools and analytics platforms. Excellent written and verbal communication skills. Creative mindset with the ability to generate innovative content ideas. Ability to work collaboratively in a team environment. Experience with paid social media advertising campaigns is a plus.
Job Description Job Title: Influencer Marketing Manager Location: Sector 63, Noida (Onsite) Working Days: Monday to Friday Shift Timings: 12 PM to 9 PM IST Job Responsibilities: • Develop and execute influencer marketing campaigns to drive brand awareness, customer acquisition, and revenue growth. • Identify and collaborate with influencers and affiliate partners to promote our products and services. • Manage affiliate partnerships, including negotiating and maintaining contracts, creating and distributing affiliate communications, and tracking and reporting on affiliate performance. • Track and report on campaign performance, including analyzing data, preparing reports, and making recommendations for optimization. • Work closely with our marketing, sales, and creative teams to develop and execute integrated marketing campaigns that leverage influencer and affiliate partnerships. • Stay up-to-date on industry trends, best practices, and emerging technologies related to influencer marketing and affiliate programs. Job Requirements: • Minimum of 3-7 years of experience in influencer marketing, affiliate marketing, or a related field. • Proven track record of developing and executing successful influencer marketing and affiliate campaigns. • Strong communication and interpersonal skills, with the ability to build and maintain relationships with influencers and affiliate partners. • Excellent project management and organizational skills, with the ability to manage multiple campaigns and partnerships simultaneously. • Strong analytical skills, with the ability to analyze data, identify trends, and make data-driven decisions. • Knowledge of social media platforms, influencer marketing tools, and affiliate marketing platforms. • Experience with performance marketing and ROI-driven campaigns. • Ability to work independently and as part of a team in a fast-paced, deadline-driven environment. • Passion for marketing and a willingness to stay up-to-date on industry trends and best practices. • Experience with Shopify collaboration is a plus!
Job Title: Sr. Ecommerce Accountant Location: Noida, Sec-63 Shift Time: 12 PM IST 9 PM IST Job Type: Full-time About Us: CbayExpress is a fast-growing eCommerce company specializing in working with Amazon sellers and other eCommerce platforms. We are seeking a detail-oriented and experienced Senior Ecommerce Accountant to join our team. This role is ideal for someone with strong expertise in eCommerce accounting, GST compliance, payroll, and financial reporting , who thrives in a dynamic environment. Key Responsibilities: Manage end-to-end accounting operations for multiple eCommerce platforms including Amazon, Flipkart, Shopify, and Meesho . Reconcile sales, marketplace fees, returns, commissions, and inventory data using tools like A2X, Tally, and QuickBooks for accurate reporting. Handle GST filings (GSTR-1, GSTR-3B, GSTR-9) and ensure timely compliance with Indian tax regulations. Process monthly payroll , manage PF/ESI compliance , and ensure TDS deductions and filings . Manage vendor payments, petty cash, and employee expense reimbursements . Prepare monthly, quarterly, and annual financial statements in accordance with Indian accounting standards. Track and analyze GST liabilities, TDS obligations , and ensure compliance across states. Monitor cash flow, accounts receivable/payable , and oversee day-to-day accounting operations. Prepare profit & loss statements specific to eCommerce activities and provide financial insights. Support budgeting, forecasting, and financial planning for cost optimization and profitability. Liaise with auditors, tax consultants, and CA firms for audits and tax finalization. Requirements: Bachelors/Masters degree in Accounting, Finance, or Commerce (CA/Inter CA preferred). 5–8 years of experience in accounting, preferably in an eCommerce or retail environment. Strong knowledge of Indian taxation (GST, TDS, Income Tax, PF/ESI) and statutory compliance. Proficiency in Tally, QuickBooks, Excel, and eCommerce accounting integrations . Excellent analytical, organizational, and communication skills . Ability to work independently and manage multiple priorities in a fast-paced setup.
Job Position: Cosmetics Regulatory Affairs Specialist Working Days: Monday to Friday Shift Time- 12 PM IST- 9 PM IST On-Site Role We are looking for a detail-oriented and knowledgeable Cosmetics Regulatory Affairs Specialist to join our team. The ideal candidate will have a strong understanding of regulatory policies, documentation, and compliance requirements related to cosmetics. This role will be responsible for ensuring that all products meet local and international regulatory standards. Key Responsibilities: • Prepare and submit regulatory documentation for cosmetic product approvals and registrations. • Ensure compliance with all relevant regulations, guidelines, and standards related to cosmetics. • Maintain up-to-date knowledge of regulatory policies, rules, and procedures. • Liaise with regulatory agencies and authorities to facilitate product registrations and approvals. • Work closely with R&D, Quality, and Production teams to ensure regulatory compliance throughout the product lifecycle. • Review and approve product labeling, ingredient listings, and marketing materials for compliance. • Conduct regulatory risk assessments and provide guidance on compliance strategies. • Maintain regulatory databases and documentation for audits and inspections. • Stay updated on industry trends and regulatory changes that may impact the business. Qualifications & Requirements: • Bachelors degree in Pharmacy, Chemistry, Biology, or any related field. • At least 3 years experience in regulatory affairs within the cosmetics industry in Canada. • Strong knowledge of local and international cosmetic regulations and guidelines. • Experience in preparing and submitting regulatory applications and documentation. • Excellent attention to detail and organizational skills. • Strong communication and interpersonal skills. • Ability to work onsite and collaborate with cross-functional teams.
Position: Shopify CRO / D2C Growth Manager Department: Marketing & D2C Location: Noida, India Employment Type: Full-time Shift Time- 12 PM IST- 9 PM IST About CBAYEXPRESS / Herbishh CBAYEXPRESS CORPORATION is a Canadian-based e-commerce company with multi market presence across Amazon, Walmart, Shopify (Herbishh.com, BisonBody.com), eBay, and international marketplaces. Our flagship brand Herbishh specializes in hair care and personal care, scaling rapidly across global channels. We are now building a dedicated D2C team to grow Shopify into a major revenue channel. Role Overview The Shopify CRO / D2C Growth Manager will own the Shopify channel growth, focusing on conversion rate optimization (CRO), AOV growth, retention, and customer lifetime value. This person will act as the bridge between marketing, creative, and customer experience to maximize the performance of our D2C stores. Key Responsibilities Conversion Rate Optimization (CRO) Audit Herbishh.com and future brand sites. Run A/B tests across PDPs, landing pages, cart, and checkout. Optimize UX, speed, and mobile-first experience. Implement upsell, cross-sell, and bundle strategies. D2C Sales Growth Own the Shopify P&L (traffic conversion retention). Collaborate with Head of Marketing on paid media alignment. Ensure all ad-driven traffic lands on CRO-optimized pages. Customer Journey & Retention Work with Email/CRM Manager to improve flows (welcome, post-purchase, win back, subscription). Increase AOV (bundles, upsells) and LTV (subscriptions, loyalty programs). Collaborate with Marketing Manager for omnichannel integration. Data & Analytics Monitor KPIs: conversion rate, AOV, LTV, CAC. Use attribution & analytics tools (GA4, Triple Whale, Northbeam). Build weekly D2C performance dashboards for leadership. Collaboration & Execution Coordinate with creative team for CRO-focused assets (infographics, landing pages). Gather customer insights from Customer Success team for CRO experiments. Partner with inventory & product teams to align D2C launches with Amazon. Requirements 3-5 years in Shopify CRO / D2C growth role. Proven track record of increasing conversion rates & AOV. Hands-on experience with CRO tools (Hotjar, VWO, Google Optimize, Optimizely). Familiarity with Shopify apps (Rebuy, Bold Bundles, Zipify, Recharge). Strong analytical skills (GA4, Triple Whale, Looker, or similar). Excellent communication & project management skills. Nice-to-Have Knowledge of Meta, Google, TikTok Ads funnel optimization. Experience with beauty/personal care brands. Exposure to subscription/retention growth strategies. What We Offer Competitive salary (8 10L per year, depending on experience). Direct exposure to leadership & decision-making. Opportunity to shape analytics foundation of a global brand. Growth path into Head of Analytics / Business Intelligence Director role. Collaborative remote-first culture with global teams (India, PH, Canada, Mexico)
Position: COO / Integrator (Second-in-Command) Department: Executive Operations Reports to: CEO & Director Location: Noida, India Employment Type: Full-time Shift Time- 12 PM IST- 9 PM IST About CBAYEXPRESS / Herbishh CBAYEXPRESS CORPORATION is a Canadian-based e-commerce company with multi market presence across Amazon (US, CA, MX, UK, EU, AU, SG, IN, UAE), Walmart, Shopify (Herbishh.com, BisonBody.com), eBay, Etsy, and more. Our flagship brand Herbishh leads in hair care & personal care, with revenues exceeding CAD 15M annually, and we are scaling rapidly towards CAD 30M+ in global sales. With 40+ employees across Canada, India, and the Philippines, we are now hiring a COO/Integrator to streamline operations, enforce accountability, and scale the company to its next phase of growth. Role Overview The COO will act as the Integrator (EOS model) and second-in-command to the CEO, ensuring that vision translates into execution. They will oversee cross-functional teams (Amazon, Shopify/D2C, Inventory, Finance, HR, Regulatory, and Customer Success) and enforce SOPs, KPIs, and operational discipline. This is a hands-on leadership role, ideal for someone who has scaled an e-commerce business from $10M $30M+ and knows how to align global teams across multiple marketplaces. Key Responsibilities Leadership & Alignment Translate CEOs vision into executable quarterly/annual plans. Manage and mentor Department Heads (Amazon, D2C, Inventory, Finance, Marketing, HR). Run weekly leadership meetings with clear scorecards, KPIs, and accountability. Operational Excellence Build, enforce, and update SOPs across all departments (Amazon, Shopify, Finance, HR, Regulatory). Drive operational efficiency across Canada, India, PH, and Mexico teams. Ensure smooth coordination between product sourcing (India/China) and sales (Amazon, Shopify, Walmart). Financial & Performance Management Partner with CFO/CPA and Finance team to ensure P&L discipline. • Monitor gross margins, TACOS, working capital, and inventory health. Set quarterly KPIs for each department and ensure consistent reporting. Growth Enablement Support 3PL expansion in Ontario (logistics arm). Drive marketplace expansion (Mexico, UAE, AU). Ensure regulatory compliance (MOCRA, Health Canada, EU/UK SCPN, etc.) is built into launches. People Management Oversee HR Managers to ensure global alignment. Resolve cross-team conflicts, restructure roles where needed. Build leadership pipeline for scaling to 60+ employees. Requirements 710 years in e-commerce / D2C / Amazon-native operations. Proven track record of scaling business from $10M $30M+ revenue. Strong background in Amazon FBA ops, multi-country marketplaces, and supply chain. Experience managing 40+ person distributed teams. Hands-on with KPIs, dashboards, SOP creation, and process automation. Excellent communicator, able to align India, PH, Canada, and Mexico teams. Nice-to-Have Exposure to beauty/personal care categories. Experience in Shopify CRO / D2C growth. Familiarity with financial reporting, CAC/LTV metrics, and tax compliance. EOS/Traction framework experience (Integrator role). What We Offer Competitive salary (INR 2535 LPA / based on experience). Opportunity to be the #2 in a rapidly scaling global e-commerce brand. Direct mentorship from CEO. Career progression to Global COO / President role as business expands to retail & 3PL. Work with a multicultural team across 4 continents.
Position: Amazon Listing & Catalog Manager (Global) Department: Amazon / Marketplaces Location: Sec- 63, Noida India Employment Type: Full-time Shift Time- 12 PM IST- 9 PM IST About CBAYEXPRESS / Herbishh CBAYEXPRESS CORPORATION is a Canadian-based e-commerce company with multi market presence across Amazon (US, CA, MX, UK, EU, AU, SG, IN, UAE), Walmart, Shopify, and other marketplaces . Our flagship brand Herbishh specializes in hair care and personal care products, with rapid global growth. We are scaling towards 15+ annual revenue and are building a strong team of specialists to support our expansion. Role Overview The Amazon Listing & Catalog Manager will own the global catalog across all Amazon marketplaces. This role is responsible for creating, optimizing, maintaining, and troubleshooting product listings to ensure maximum visibility, compliance, and conversions. The person will work closely with Brand Managers, PPC Managers, Creative Designers, and Regulatory Affairs to ensure our listings are accurate, keyword-optimized, and fully compliant. Key Responsibilities Listing Optimization Create and optimize product titles, bullet points, descriptions, backend keywords. to Upload and maintain A+ Content, Brand Store, and Brand Story pages. Conduct competitor and keyword research for every marketplace. Catalog Management Handle flat file uploads, parent-child variations, category attributes. Resolve suppressed, inactive, or stranded listings quickly. Ensure DG, MOCRA, Health Canada, and other compliance rules are applied. Brand Registry & Protection Manage Brand Registry submissions and brand asset uploads. Open cases with Amazon for listing reinstatement, counterfeit/hijacker removal. Ensure trademarks, images, and product details are protected. Content Coordination Work with graphic design team for infographics, images, and A+ visuals. Collaborate with marketing for seasonal updates (Black Friday, Prime Day, Holidays). Support regional managers with localizing listings (EU languages, etc.). Catalog Database & Reporting Maintain a Master Catalog File of all SKUs across marketplaces. Weekly audits of broken links, suppressed ASINs, compliance risks. Share catalog health reports with Brand Managers and leadership. Requirements 3+ years experience managing Amazon Seller Central catalogs at scale (100+ SKUs). Strong knowledge of flat file uploads, category attributes, brand registry. Proven experience fixing suppressed / blocked / DG classified listings .• Familiar with keyword tools (Helium10, JungleScout, DataDive). Ability to coordinate across multiple marketplaces (US, CA, UK/EU, AU, MX, etc.). Excellent English communication skills (written and verbal). Detail-oriented, highly organized, proactive problem solver. Nice-to-Have Experience with Shopify, Walmart Seller Center . Familiarity with regulatory compliance for cosmetics (SDS, MOCRA, Health Canada). Prior work in mid-size e-commerce brand ($10M+ revenue) Role & responsibilities
Job Description- Ecommerce Graphic Designer (On-site). 5 days working Job location- Noida Exp.- 3-6yrs. Shift Time- 12 PM IST- 9 PM IST Job Responsibilities: Lead the design process from concept to execution, ensuring high-quality, visually compelling deliverables across various platforms. Collaborate with cross-functional teams to develop innovative marketing campaigns, product packaging, and branding materials. Create engaging video content for promotional purposes, including product demos, tutorials, and brand storytelling. Develop A+ content for online marketplaces to enhance product visibility and drive sales. Design and produce product labels that effectively communicate brand messaging and adhere to regulatory requirements. Stay updated on industry trends and best practices, continuously seeking opportunities to enhance design strategies and processes. Job Requirements: Bachelor's degree in Graphic Design, Fine Arts, or related field. 3+ years of experience in graphic design, with a focus on branding, marketing, and digital media. Proficiency in Adobe Creative Suites, including Photoshop, Illustrator, InDesign, and Premiere Pro. Strong portfolio demonstrating expertise in graphic design, video production, and content creation. Excellent communication and collaboration skills, with the ability to effectively articulate creative concepts and ideas. Attention to detail and a keen eye for aesthetics, typography, and composition. Experience working in a fast-paced environment with tight deadlines and multiple projects.
Job Title: Customer Support Executive eCommerce Location: India, Noida Sec-63 Department: Customer Experience / Operations Reports To: Customer Support Manager Shift Time- 12 PM IST- 9 PM IST About the Role We are looking for a Customer Support Executive to join our growing eCommerce team and deliver an outstanding customer experience across all touchpoints. The ideal candidate will manage inquiries from our website and global marketplaces such as Amazon, Flipkart, Walmart, eBay, Etsy , and others ensuring prompt, effective, and empathetic resolutions that reflect our brands service excellence. A background in the beauty industry or experience supporting international brands will be highly preferred. Key Responsibilities 1. Website & Marketplace Support Manage customer queries, order issues, and complaints received via the company website and global marketplaces (Amazon, Flipkart, Walmart, eBay, Etsy, etc.). Handle order-related assistance including shipping, returns, exchanges, and refunds. Collaborate with logistics, product, and marketing teams to ensure seamless resolutions. Maintain compliance with marketplace SLAs, response timelines, and policy standards. 2. Communication Management Respond to customers through Email, Live Chat, and WhatsApp with clarity, empathy, and professionalism. Provide accurate product details, usage guidance, and after-sales assistance. Maintain brand tone and quality across all written and verbal communication. 3. Complaint Handling & Escalation Log, track, and categorize all customer complaints systematically. Provide suitable resolutions and follow up to ensure closure and customer satisfaction. Escalate complex or unresolved cases to relevant departments as required. 4. Product Training & Knowledge Sharing Conduct product training sessions for internal teams to enhance product knowledge and customer handling confidence. Keep support staff updated on new product launches, formulations, or packaging updates. Create and maintain FAQs and knowledge documents for consistent information sharing. 5. Reporting & Process Improvement Maintain daily and weekly reports on customer interactions, issue categories, and resolution performance. Identify recurring challenges and suggest process improvements for efficiency. Share insights with management to improve customer satisfaction and retention. Key Skills & Requirements Experience: 3-5 years in customer support or eCommerce operations (experience with beauty or international brands preferred). Education: Bachelor’s degree in Business Administration, Communications, or a related field. Skills: Excellent written and verbal communication skills. Strong problem-solving and multitasking abilities. Familiarity with CRM tools, live chat platforms, and marketplace dashboards. Ability to work under pressure while maintaining a calm and positive attitude. Attributes: Customer-focused, empathetic, detail-oriented, and proactive. Performance Metrics (KPI Focus) Response and Resolution Time (Email / Live Chat / WhatsApp) First Contact Resolution Rate Customer Satisfaction (CSAT) Score Marketplace SLA Compliance Effectiveness of Product Training Sessions Why Join Us? Be part of a fast-growing beauty and wellness eCommerce brand with a global presence. Work across multiple international marketplaces and communication platforms. Grow in a supportive, collaborative environment with opportunities for learning and advancement.
Position: Senior Regulatory Affairs Manager Global Cosmetics Compliance Department: Regulatory Affairs / Operations Reports to: COO (Integrator) & CEO Location: India, Noida- Sec- 63 Employment Type: Full-time Shift Time- 12 PM IST- 9 PM IST About CBAYEXPRESS / Herbishh: CBAYEXPRESS CORPORATION is a Canadian-based e-commerce company selling across Amazon (US, CA, MX, UK, EU, AU, SG, IN, UAE), Walmart, Shopify (Herbishh.com, BisonBody.com), eBay, and other marketplaces. Our flagship brand Herbishh is a leader in haircare and beauty, with rapid global expansion. With $15M+ annual revenue, we are scaling towards $30M+ globally, and compliance is a key pillar of our success. Role Overview: We are seeking a Senior Regulatory Affairs Manager to lead our global compliance function. This role will oversee all cosmetic regulatory filings, manage internal staff, coordinate with external agencies, and ensure all products are registered and compliant in every market. This is a leadership role responsible for building a robust compliance system that enables faster launches, minimizes regulatory risks, and supports global scale. Key Responsibilities Leadership & Oversight Lead the global Regulatory Affairs team Supervise, mentor, and review their work to eliminate errors. Act as the final authority for all compliance decisions. Global Compliance Management Ensure product compliance with MOCRA (US FDA), Health Canada, EU,CPNP/SCPN, UK SCPN, COFEPRIS (Mexico), UAE ESMA, AU NICNAS, India BIS and other authorities. Develop and enforce compliance SOPs across departments. Maintain a master compliance tracker (per SKU, per market). Agency & Consultant Coordination Manage Angel Consulting (USA, UK, EU) and other regional agencies (UAE, AU). Provide agencies with accurate data and monitor their progress. Review filings before submission to ensure correctness. Documentation & Systems Oversee preparation and review of SDS, COA, HRIPT, ingredient lists, labeling, claims, packaging proofs. Maintain an organized digital compliance library for all SKUs. Conduct quarterly compliance audits. Cross-Functional Collaboration Work with Product Development to validate feasibility before new launches. Support Inventory & Logistics with customs compliance. Advise Marketing team on claim restrictions and labeling. Partner with Finance on import/export regulatory risks. Risk & Expansion Strategy Stay updated on upcoming regulatory changes (e.g., new MOCRA guidelines, EU ingredient bans). Proactively flag risks and recommend solutions for smooth market entry. Develop long-term plan to reduce agency dependency by strengthening in- house capability. KPIs / Success Metrics % of new product launches completed on-time without compliance delays. Reduction in compliance-related errors from internal team. Zero instances of customs holds or Amazon suspensions due to compliance issues. Accuracy and completeness of compliance documentation. Agency turnaround times consistently met. Requirements 7–10 years experience in cosmetics / personal care regulatory affairs. Deep knowledge of global cosmetic regulations (US, Canada, EU/UK, Mexico, UAE, AU, India). Proven track record in managing product registrations across multiple markets. Strong leadership skills — able to mentor junior staff and manage agencies. Highly detail-oriented, organized, and process-driven. Excellent communication skills (English mandatory). Nice-to-Have Prior experience in Amazon / D2C beauty brands. Background in chemistry, pharmacy, or cosmetic science. Familiarity with regulatory software & compliance trackers. Spanish language (for Mexico filings). What We Offer Competitive salary: INR 12-15 LPA Opportunity to lead compliance for a global beauty brand. Work directly with CEO & COO on strategy and expansion. Career path towards Head of Regulatory / Director-level role. Fast-paced, multicultural, remote-first team.