Job Description Role : Customer Success Executive(CSE) Join us as a Customer Success Executive in our EMG team in our corporate headquarters Gurgaon to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. Company Overview: EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill automation. Responsibilities: Serve as the primary point of contact for assigned key customers, establishing strong relationships and acting as their trusted advisor within EMG. Do Upsell , cross sell & new sales for EMG product & services. Understand customers' business goals, challenges, and requirements to develop tailored strategies for driving their success with our solutions. Conduct regular check-ins with customers to assess satisfaction levels, address any concerns, and identify opportunities for upselling or cross-selling additional Ginesys solutions. Proactively identify and resolve any issues or obstacles that may impact customer success, working closely with internal teams to ensure prompt resolution. Provide training, guidance, and best practices to customers to help them maximize the value of EMG software.. Stay up-to-date on industry trends, GST Updates & News emerging technologies, and recommendations to customers. Requirements: Bachelor's degree in business, marketing, or a related field. Proven experience in a customer-facing role within the software or technology industry, preferably in customer success, account management, or sales. Knowledge of the GST Compliance and familiarity with GST software solutions. Excellent interpersonal and communication skills, with the ability to build rapport, influence stakeholders, and deliver impactful presentations. Exceptional problem-solving and analytical abilities, with a keen attention to detail and a customer-centric mindset. Experience using customer relationship management (CRM) software and other relevant tools to track customer interactions and drive customer success. Ability to multitask, prioritize, and manage multiple customer accounts simultaneously. Self-motivated and proactive, with the ability to work independently and thrive in a fast-paced, dynamic environment. Collaborative team player with strong cross-functional coordination skills. Passion for delivering outstanding customer experiences and driving customer satisfaction. Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO and more! Here’s our story; now tell us yours “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

Job Description Role : Customer Success Executive(CSE) Join us as a Customer Success Executive in our EMG team in our corporate headquarters Gurgaon to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. Company Overview: EaseMyGST, GST filing software and e-document generation software in India, is specifically designed to integrate with ERP like Ginesys , SAP , Microsoft. This integration allows businesses to leverage the capabilities of EaseMyGST for GST compliance, e-invoicing, and e-way bill automation. Responsibilities: Serve as the primary point of contact for assigned key customers, establishing strong relationships and acting as their trusted advisor within EMG. Do Upsell , cross sell & new sales for EMG product & services. Understand customers' business goals, challenges, and requirements to develop tailored strategies for driving their success with our solutions. Conduct regular check-ins with customers to assess satisfaction levels, address any concerns, and identify opportunities for upselling or cross-selling additional Ginesys solutions. Proactively identify and resolve any issues or obstacles that may impact customer success, working closely with internal teams to ensure prompt resolution. Provide training, guidance, and best practices to customers to help them maximize the value of EMG software.. Stay up-to-date on industry trends, GST Updates & News emerging technologies, and recommendations to customers. Requirements: Bachelor's degree in business, marketing, or a related field. Proven experience in a customer-facing role within the software or technology industry, preferably in customer success, account management, or sales. Knowledge of the GST Compliance and familiarity with GST software solutions. Excellent interpersonal and communication skills, with the ability to build rapport, influence stakeholders, and deliver impactful presentations. Exceptional problem-solving and analytical abilities, with a keen attention to detail and a customer-centric mindset. Experience using customer relationship management (CRM) software and other relevant tools to track customer interactions and drive customer success. Ability to multitask, prioritize, and manage multiple customer accounts simultaneously. Self-motivated and proactive, with the ability to work independently and thrive in a fast-paced, dynamic environment. Collaborative team player with strong cross-functional coordination skills. Passion for delivering outstanding customer experiences and driving customer satisfaction. Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO and more! Here’s our story; now tell us yours “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

Customer Relationship Manager About the Role: We are looking for a highly motivated Operations Manager to lead and manage the day-to-day operations of our EMG division, including the GST Support Team, E-Doc (e-Invoicing, e-Way Bill, e-Ledger), and implementation function. This is a key leadership role that ensures smooth delivery of support, training, and implementation activities while maintaining high customer satisfaction. Key Responsibilities: Manage day-to-day operations of the EMG (EaseMyGST) team across GST Support, E-Doc, and implementation. Oversee team performance, allocate tasks, and ensure SLAs are met across all functions. Drive operational efficiency through process improvements and team coordination. Plan and conduct regular training sessions for team members on GST updates, product enhancements, and customer service skills. Ensure timely resolution of client issues and high-quality support delivery. Collaborate with the product and tech teams for continuous improvement based on client feedback. Monitor implementation timelines and support go-live processes. Prepare performance reports, highlight key operational metrics, and report to senior management. Requirements: Must-Haves: 7-10 years of experience, with at least 5 years in a team lead or managerial role. Proven track record of handling customer support operations or software implementation. Excellent communication, team management, and problem-solving skills. Ability to plan and deliver structured training programs. Should have knowledge of Customer handling. Should have knowledge of commercial. Good to Have: Experience working with ASP/GSP platforms or GST Suvidha Providers. Graduate (Commerce background preferred). Strong understanding of GST laws, filing processes, and compliance. Exposure to retail domain or ERP implementation will be an added advantage. Hands-on experience with tools like Excel, Jira, or other ticketing systems. Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO Here’s our story; now tell us yours “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

SDET Join us as a SDET in our Zwing Tech team at our Gurgaon office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. What You’ll Achieve: We are seeking a meticulous and results-oriented Quality Analyst to join our team. You will play a crucial role in ensuring the quality and reliability of our Ginesys One. Your responsibilities will include designing and executing test cases, identifying and reporting defects, and collaborating with the development team to deliver high-quality software. You will: 1. Quality Assurance Leadership: Develop, implement, and maintain comprehensive QA strategies and processes to ensure the highest quality standards. Lead the QA efforts across various projects, ensuring consistent application of QA methodologies. 2.Test Automation: Design, develop, and maintain automated test scripts using Python and the Robot Framework. Identify and implement opportunities for test automation within different software projects. Integrate automated tests into the CI/CD pipeline to streamline the release process. 3. Team Management: Supervise, mentor, and manage a team of 4-5 junior Quality Analysts. Conduct regular performance evaluations, provide constructive feedback, and support the professional growth of team members. Foster a collaborative and high-performance team environment. 4. Manual Testing: Oversee and participate in manual testing activities, ensuring comprehensive coverage of application features and functionalities. Validate that software meets business requirements and user expectations through thorough testing. 5. Defect Management: Identify, document, and track software defects and issues. Collaborate closely with development teams to ensure timely resolution of defects and issues. 6. Reporting and Documentation: Generate detailed test reports, quality metrics, and test coverage analysis. Maintain clear and comprehensive documentation of QA processes, test plans, test cases, and test results. 7. Stakeholder Communication: Serve as the primary QA point of contact for project stakeholders. Communicate effectively with developers, product managers, and clients to understand requirements and provide QA insights and updates. 8. Continuous Improvement: Stay current with industry trends and best practices in quality assurance and testing. Proactively implement continuous improvement initiatives to enhance QA processes and methodologies. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role. Essential Requirements: Minimum of 5 years of experience in quality assurance, with at least 1 year in a senior or lead QA role. Proficiency in Python and experience with the Robot Framework. Strong understanding of various testing methodologies, including automated and manual testing. Experience with test automation tools and frameworks. Proven experience managing and mentoring a team of junior QA analysts. Ability to lead by example and inspire team members to achieve high standards of quality. Strong analytical skills with the ability to identify and solve complex software issues. High attention to detail and commitment to delivering high-quality results. Excellent verbal and written communication skills. Ability to clearly articulate QA processes, issues, and recommendations to various stakeholders. Demonstrated experience in developing and implementing test automation frameworks. Desirable Requirements: Familiarity with CI/CD tools and processes (e.g., Jenkins, GitLab CI). Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO. Here’s our story; now tell us yours: “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in

SDET Join us as a SDET in our Zwing Tech team at our Gurgaon office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. What You’ll Achieve: We are seeking a meticulous and results-oriented Quality Analyst to join our team. You will play a crucial role in ensuring the quality and reliability of our Ginesys One. Your responsibilities will include designing and executing test cases, identifying and reporting defects, and collaborating with the development team to deliver high-quality software. You will: 1. Quality Assurance Leadership: Develop, implement, and maintain comprehensive QA strategies and processes to ensure the highest quality standards. Lead the QA efforts across various projects, ensuring consistent application of QA methodologies. 2.Test Automation: Design, develop, and maintain automated test scripts using Python and the Robot Framework. Identify and implement opportunities for test automation within different software projects. Integrate automated tests into the CI/CD pipeline to streamline the release process. 3. Team Management: Supervise, mentor, and manage a team of 4-5 junior Quality Analysts. Conduct regular performance evaluations, provide constructive feedback, and support the professional growth of team members. Foster a collaborative and high-performance team environment. 4. Manual Testing: Oversee and participate in manual testing activities, ensuring comprehensive coverage of application features and functionalities. Validate that software meets business requirements and user expectations through thorough testing. 5. Defect Management: Identify, document, and track software defects and issues. Collaborate closely with development teams to ensure timely resolution of defects and issues. 6. Reporting and Documentation: Generate detailed test reports, quality metrics, and test coverage analysis. Maintain clear and comprehensive documentation of QA processes, test plans, test cases, and test results. 7. Stakeholder Communication: Serve as the primary QA point of contact for project stakeholders. Communicate effectively with developers, product managers, and clients to understand requirements and provide QA insights and updates. 8. Continuous Improvement: Stay current with industry trends and best practices in quality assurance and testing. Proactively implement continuous improvement initiatives to enhance QA processes and methodologies. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role. Essential Requirements: Minimum of 5 years of experience in quality assurance, with at least 1 year in a senior or lead QA role. Proficiency in Python and experience with the Robot Framework. Strong understanding of various testing methodologies, including automated and manual testing. Experience with test automation tools and frameworks. Proven experience managing and mentoring a team of junior QA analysts. Ability to lead by example and inspire team members to achieve high standards of quality. Strong analytical skills with the ability to identify and solve complex software issues. High attention to detail and commitment to delivering high-quality results. Excellent verbal and written communication skills. Ability to clearly articulate QA processes, issues, and recommendations to various stakeholders. Demonstrated experience in developing and implementing test automation frameworks. Desirable Requirements: Familiarity with CI/CD tools and processes (e.g., Jenkins, GitLab CI). Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO. Here’s our story; now tell us yours: “Ginesys One” is India’s best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in