{"company":" At myKaarma, we re not just leading the way in fixed ops solutions for the automotive industry we re redefining what s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. ","role":" Role Description: We are building a modern data lake architecture centered around BigQuery and Looker, and we re looking for a hands-on Looker Data Engineer/Architect to help us shape and scale our data platform. In this role, you ll own the design and implementation of Looker Views, Explores, and Dashboards, working closely with data stakeholders to ensure accurate, efficient, and business-relevant insights. You ll play a critical role in modelling our existing data architecture into LookML, and driving modelling and visualization best practices across the organization. This will also include reviewing our existing data lake models and identifying inefficiencies/areas of improvement. This role also offers the opportunity to integrate AI/ML in our data lake and provide intelligent insights and recommendations to our internal as well as external customers. Key Responsibilities: Design and develop LookML models, views, and explores based on our legacy data warehouse in MariaDB Create and maintain high-quality dashboards and visualizations in Looker that deliver actionable business insights Collaborate with engineers, product managers, and business stakeholders to gather requirements and translate them into scalable data models Guide other engineers and non-technical staff on how to build and maintain Looker dashboards and models. Ensure data accuracy, performance, and efficiency across our Looker and BigQuery resources Maintain strong ownership over the Looker platform, proactively improving structure, documentation, and data usability Monitor and troubleshoot data issues in Looker and BigQuery Required Skills and Qualifications : 5+ years of experience in data engineering and 2+ years of hands-on experience with Looker, including LookML modeling and dashboard development Strong experience with Google BigQuery, including writing and optimizing complex SQL queries, and managing BigQuery costs Experience with building and maintaining projects in Google Cloud Experience implementing row-level security, access controls, or data governance in Looker Proven ability to manage and own end-to-end Looker projects with minimal supervision Experience with source control systems, preferably git Excellent communication skills and a strong sense of ownership and accountability Comfortable working in a fast-paced, collaborative environment Nice to Have Skills & Qualifications Familiarity with batch processing, stream processing and real-time analytics Familiarity with MySQL queries and syntax Being able to understand and write java code We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our Highly Aligned, Loosely Coupled model empowers teams to innovate and continuously improve using data-driven insights. Health and Wellness : Comprehensive medical, life, and disability benefits. Time Off: Generous vacation time to recharge and balance life outside work. In-Office Perks: Work in an agile office space with perks like ping pong and foosball to unwind and connect and unlimited lunch, snacks or refreshments onsite. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out . myKaarma participates in the . "},"
{"company":" At myKaarma, we re not just leading the way in fixed ops solutions for the automotive industry we re redefining what s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. ","role":" Role Description: We are looking for an Operations Analyst to join our team to champion a Customer-First approach, ensuring high service uptime across Cloud, Server, Network, Storage, and Database domains. Guided by the Working Backwards philosophy, design and fine-tune monitoring tools, focusing on customer needs. Collaborating globally with a TPS mindset - Think Big, Start Small, and Scale Quickly. If you thrive in a dynamic, customer-centric environment. Interviewer: How do you manage a severity level 1 incident? Operations Analyst: As an operation analyst, managing a severity level 1 incident requires immediate attention and swift action. The first step is to identify the root cause of the issue and then escalate it to the relevant teams for resolution. It s also important to notify all stakeholders and follow the established incident management process. The Operations Analyst will be responsible for the following: Monitoring of L1 Resources for All domains to cover and IT Environment (Cloud, Server, Network, Storage, and Database) and taking corrective action to ensure high service uptime. Evening OR night shift. Create / Setup monitoring Alerts & Dashboard. Design and develop infrastructure monitoring, reporting tools, and configuration management tools. Fine-tuning configuration to maintain the performance and functionality of the monitoring solutions in place. Prepare and maintain Documentation and reports, and provide follow-up status on identified tasks. Handle outage processes and escalations based on the standard procedure and Follow up with the different engineering teams on pending high-priority tickets. This role requires the incumbent to work evening or night shifts . Skills and Qualifications: Graduate in Computer Science or related area. Good Communication Skills (Should be able to communicate with the US & Canada Team). 0-3 years of experience. Good knowledge of cloud providers like AWS, and GCP. Familiarity with the fundamentals of Linux scripting languages. Aware of configuration management tools like Ansible, Puppet, and Chef. Nice-to-haves Experience with monitoring systems like Prometheus and Grafana. Red Hat Certification. Knowledge of logging solutions such as Graylog. We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our Highly Aligned, Loosely Coupled model empowers teams to innovate and continuously improve using data-driven insights. Health and Wellness : Comprehensive medical, life, and disability benefits. Time Off: Generous vacation time to recharge and balance life outside work. In-Office Perks: Work in an agile office space with perks like ping pong and foosball to unwind and connect and unlimited lunch, snacks or refreshments onsite. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out . myKaarma participates in the . "},"
{"company":" At myKaarma, we re not just leading the way in fixed ops solutions for the automotive industry we re redefining what s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. ","role":" Role Description: As a remote Support Specialist (Tier 1) at myKaarma , based in our Noida office, you will play a key role in the Product Department, helping to diagnose and resolve customer concerns efficiently and empathetically. This role supports our USA-based clients , night shift availability is required . You ll collaborate closely with our product, engineering, and customer success teams to ensure exceptional customer satisfaction. This is a great opportunity to work with a talented global team and deepen your expertise in the automotive and SaaS space. Key Responsibilities: Customer Advocacy: Be the voice of the customer within myKaarma, providing actionable feedback to improve product and service quality. Client Support: Deliver timely, professional, and effective support to U.S. dealerships via phone, email, and chat always with a customer-first mindset. Issue Diagnosis: Troubleshoot technical issues, identify root causes, and drive resolutions or escalate as needed. Documentation: Maintain accurate records of all customer interactions and solutions in our CRM system to build and sustain a valuable knowledge base. Collaboration: Partner with Product and Engineering teams to escalate bugs, recommend improvements, and track resolution progress. Knowledge Sharing: Educate customers on product features, best practices, and updates to help them maximize value. Process Improvement: Spot trends in support issues and contribute ideas for improving workflows, tools, and efficiency. Required Skills and Qualifications: Experience: 1+ years in a technical support, helpdesk, or customer support role, ideally in a SaaS or B2B setting. Customer Service Excellence: Empathetic, patient, and solutions-oriented with a proven ability to deliver outstanding customer experiences. Technical Aptitude: Comfortable with SaaS platforms and basic troubleshooting; familiarity with APIs or integrations is a plus. English Proficiency: Strong verbal and written communication skills in English are essential for supporting U.S.-based customers. Problem-Solving: A proactive, analytical thinker who enjoys resolving complex challenges. Tool Proficiency: Experience with CRM/ticketing tools such as Zendesk, Salesforce, or similar platforms. Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities. Shift Flexibility: Willingness and availability to work night shifts to align with U.S. business hours. ( Shifts 6:30 pm- 2:30 am ) We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our Highly Aligned, Loosely Coupled model empowers teams to innovate and continuously improve using data-driven insights. Health and telework stipends Time Off: Generous vacation time to recharge and balance life outside work. The starting salary depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out . myKaarma participates in the . "},"
At myKaarma, were not just leading the way in fixed ops solutions for the automotive industry?were redefining whats possible for dealership service centers Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all Were looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use If youre ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service Role Description We are looking for an Operations Analyst to join our team to champion a Customer-First approach, ensuring high service uptime across Cloud, Server, Network, Storage, and Database domains Guided by the Working Backwards philosophy, design and fine-tune monitoring tools, focusing on customer needs Collaborating globally with a TPS mindset Think Big, Start Small, and Scale Quickly If you thrive in a dynamic, customer-centric environment Interviewer: How do you manage a severity level 1 incident Operations Analyst: As an operation analyst, managing a severity level 1 incident requires immediate attention and swift action The first step is to identify the root cause of the issue and then escalate it to the relevant teams for resolution Its also important to notify all stakeholders and follow the established incident management process The Operations Analyst Will Be Responsible For The Following Monitoring of L1 Resources for All domains to cover and IT Environment (Cloud, Server, Network, Storage, and Database) and taking corrective action to ensure high service uptime Evening OR night shift Create / Setup monitoring Alerts & Dashboard Design and develop infrastructure monitoring, reporting tools, and configuration management tools Fine-tuning configuration to maintain the performance and functionality of the monitoring solutions in place Prepare and maintain Documentation and reports, and provide follow-up status on identified tasks Handle outage processes and escalations based on the standard procedure and Follow up with the different engineering teams on pending high-priority tickets This role requires the incumbent to work evening or night shifts Skills And Qualifications Graduate in Computer Science or related area Good Communication Skills (Should be able to communicate with the US & Canada Team) 0-3 years of experience Good knowledge of cloud providers like AWS, and GCP Familiarity with the fundamentals of Linux scripting languages Aware of configuration management tools like Ansible, Puppet, and Chef Nice-to-haves Experience with monitoring systems like Prometheus and Grafana Red Hat Certification Knowledge of logging solutions such as Graylog We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications Total Rewards at myKaarma Benefits At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility Our ?Highly Aligned, Loosely Coupled? model empowers teams to innovate and continuously improve using data-driven insights Health and Wellness: Comprehensive medical, life, and disability benefits Time Off: Generous vacation time to recharge and balance life outside work In-Office Perks: Work in an agile office space with perks like ping pong and foosball to unwind and connect and unlimited lunch, snacks or refreshments onsite Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma Please let us know if you require reasonable accommodations during the application or interview process by filling out this form myKaarma participates in the E-Verify Program
Own the product vision, roadmap, and delivery for the dealer and partner self-serve portals Define and launch API documentation standards , client libraries, and implementation guidelines to enable faster integration Design and implement a developer certification experience including templates for API reviews, upfront configuration, and automated approval workflows Lead OAuth2-based credentialing efforts and application-level token management Automate onboarding workflows across Salesforce, Chargeover, and internal admin systems Launch usage-based monitoring, rate limiting, alerting infrastructure, and token lifecycle visibility Deliver dealer-initiated integration signup workflows with pricing tier support, dependency resolution, and notification controls Define scalable integration architectures, enforce API governance policies, and drive reusable design through RFC processes Partner cross-functionally with engineering, operations, support, and GTM teams to align on rollout strategy and platform adoption Define success metrics and track key KPIs such as developer NPS, time to first call, certification cycle time, and integration uptime Required Skills and Qualifications : 3+ years of product management experience in SaaS, platform, or developer-facing roles Proven experience launching or scaling APIs, SDKs, or developer portals Strong understanding of authentication and authorization protocols (especially OAuth2) Experience with integration design patterns, rate limiting, and platform reliability frameworks Track record of collaborating across systems teams (Salesforce, billing, internal ops) to drive automation Strong technical communication skills and the ability to write clear, actionable requirements Familiarity with modern API design, lifecycle management, and observability tools Experience defining and measuring OKRs and platform adoption metrics Nice to Have Skills Qualifications Familiarity with RFC processes, API governance, and product-led platform enablement Background working in ecosystems with both B2B and B2D (developer) audiences Exposure to Salesforce workflows, CPQ, and Chargeover (or similar billing platforms) Experience building partner marketplaces or managing public/private app listings
At myKaarma, were not just leading the way in fixed ops solutions for the automotive industry?were redefining whats possible for dealership service centers Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams, Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all Were looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use If youre ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service, Job Title: Support Analyst Tier 1 & Tier 2 Job Type: Full-Time, Salaried Job Location: Remote Shifts: US Business coverage Evening/ Night (6:30 PM 2:30 AM IST) (9:00 PM 5:00 AM IST) Role Description As a Technical Support Specialist at myKaarma, you'll provide front-line support for our U S -based customers, handling Tier 1 and Tier 2 issues Youll work directly with clients via phone, chat, and email, combining strong communication skills with a technical mindset to diagnose and solve issues efficiently, This is a unique opportunity for someone who wants to work across both support levels: keeping resolution times low while deepening their technical skills in a SaaS environment, Key Responsibilities Customer-Facing Support: Deliver fast, clear, and empathetic support to U S automotive clients using phone, email, and chat, Tier 1 & Tier 2 Support: Triage, troubleshoot, and resolve common product issues and inquiries, Identify root causes of more complex technical problems using tools such as logs, SQL queries, and basic code review Escalate when necessary, but aim to resolve where possible, Technical Collaboration: Work closely with Engineering and Product teams to investigate and resolve high-priority issues and bugs, Process Contribution: Flag common issues and recommend documentation, workflow, or product improvements, Documentation: Maintain detailed case notes and help expand internal and external knowledge bases, Required Skills And Qualifications Experience: 2+ years in a technical support, helpdesk, or customer support role, ideally in a SaaS or B2B setting, Customer Service Excellence: Empathetic, patient, and solutions-oriented with a proven ability to deliver outstanding customer experiences, Technical Aptitude: Comfortable with SaaS platforms and basic troubleshooting; familiarity with APIs or integrations is a plus Basic understanding of SQL and experience using debugging tools or support platforms (e g , Zendesk, Salesforce, Postman) English Proficiency: Strong verbal and written communication skills in English are essential for supporting U S -based customers, Problem-Solving: A proactive, analytical thinker who enjoys resolving complex challenges, Tool Proficiency: Experience with CRM/ticketing tools such as Zendesk, Salesforce, or similar platforms, Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities, Shift Flexibility: Willingness and availability to work night shifts to align with U S business hours ( Shifts 6:30 pm2:30 am ) Nice-to-Have Ability to read and interpret code (Java preferred, but not required) Familiarity with REST APIs, microservices, or Spring Boot environments Prior experience in a Tier 2 or technical escalation role Experience with debugging tools, Postman, and tools like Jira for ticket tracking, We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications, Total Rewards at myKaarma Benefits At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility Our ?Highly Aligned, Loosely Coupled? model empowers teams to innovate and continuously improve using data-driven insights, Health and telework stipends Time Off: Generous vacation time to recharge and balance life outside work, The starting salary depending on experience and qualifications, reflecting our dedication to competitive industry compensation Additional details about our Total Rewards package will be shared during recruitment, Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds, As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all, Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma Please let us know if you require reasonable accommodations during the application or interview process by filling out this form, myKaarma participates in the E-Verify Program,
At myKaarma, were not just leading the way in fixed ops solutions for the automotive industry?were redefining whats possible for dealership service centers Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams, Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all Were looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use If youre ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service, Role Description As a Product Manager Platform & Developer Experience, you will play a key role in the Platform & Ecosystem team at myKaarma, working to design and deliver a unified API platform and self-service integration experience for our dealers, partners, and internal teams You will be responsible for building developer tools and partner portals, automating key operational workflows, and enabling secure, scalable access to myKaarmas product ecosystem You will collaborate closely with engineering, design, customer experience, business systems, and external partners to achieve our goals of extensibility, automation, and rapid innovation across the dealership service journey This role offers the chance to work with a talented team and develop expertise in automotive SaaS, developer platforms, and integration infrastructure, How to Stand Out: Here's a scenario to illustrate the innovative approach we value: Q: Youve been asked to launch a partner-facing integration portal where third-party developers can discover, test, and certify new API-based apps However, internal systems like billing, Salesforce, and product provisioning are still manual How would you approach this challenge We'd love to hear something like this? A: ?Id begin with a discovery sprint across engineering, biz systems, and current integration partners to define friction points and automation opportunities From there, Id structure a phased roadmap?starting with high-impact automations like token provisioning and usage monitoring, while laying the groundwork for self-serve certification and OAuth2 enforcement Id also align our API governance structure early to prevent tech debt and ensure reuse across future integrations ? This approach reflects your dedication to delivering innovative, customer-focused solutions that drive engagement and build loyalty, Key Responsibilities Own the product vision, roadmap, and delivery for the dealer and partner self-serve portals Define and launch API documentation standards, client libraries, and implementation guidelines to enable faster integration Design and implement a developer certification experience including templates for API reviews, upfront configuration, and automated approval workflows Lead OAuth2-based credentialing efforts and application-level token management Automate onboarding workflows across Salesforce, Chargeover, and internal admin systems Launch usage-based monitoring, rate limiting, alerting infrastructure, and token lifecycle visibility Deliver dealer-initiated integration signup workflows with pricing tier support, dependency resolution, and notification controls Define scalable integration architectures, enforce API governance policies, and drive reusable design through RFC processes Partner cross-functionally with engineering, operations, support, and GTM teams to align on rollout strategy and platform adoption Define success metrics and track key KPIs such as developer NPS, time to first call, certification cycle time, and integration uptime Required Skills And Qualifications 3+ years of product management experience in SaaS, platform, or developer-facing roles Proven experience launching or scaling APIs, SDKs, or developer portals Strong understanding of authentication and authorization protocols (especially OAuth2) Experience with integration design patterns, rate limiting, and platform reliability frameworks Track record of collaborating across systems teams (Salesforce, billing, internal ops) to drive automation Strong technical communication skills and the ability to write clear, actionable requirements Familiarity with modern API design, lifecycle management, and observability tools Experience defining and measuring OKRs and platform adoption metrics Nice To Have Skills & Qualifications Familiarity with RFC processes, API governance, and product-led platform enablement Background working in ecosystems with both B2B and B2D (developer) audiences Exposure to Salesforce workflows, CPQ, and Chargeover (or similar billing platforms) Experience building partner marketplaces or managing public/private app listings We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications, Total Rewards at myKaarma Benefits At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility Our ?Highly Aligned, Loosely Coupled? model empowers teams to innovate and continuously improve using data-driven insights, Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends, Time Off: Generous vacation time to recharge and balance life outside work, In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite, The starting salary range for this role is starting at 30 Lakhs depending on experience and qualifications, reflecting our dedication to competitive industry compensation Additional details about our Total Rewards package will be shared during recruitment, Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds, As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all, Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma Please let us know if you require reasonable accommodations during the application or interview process by filling out this form, myKaarma participates in the E-Verify Program,
At myKaarma, were not just leading the way in fixed ops solutions for the automotive industry?were redefining whats possible for dealership service centers Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams, Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all Were looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use If youre ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service, Job Title: Support Analyst Tier 1 & Tier 2 Job Type: Full-Time, Salaried Job Location: Remote Shifts: US Business coverage Evening/ Night (6:30 PM 2:30 AM IST) (9:00 PM 5:00 AM IST) Role Description As a Technical Support Specialist at myKaarma, you'll provide front-line support for our U S -based customers, handling Tier 1 and Tier 2 issues Youll work directly with clients via phone, chat, and email, combining strong communication skills with a technical mindset to diagnose and solve issues efficiently, This is a unique opportunity for someone who wants to work across both support levels: keeping resolution times low while deepening their technical skills in a SaaS environment, Key Responsibilities Customer-Facing Support: Deliver fast, clear, and empathetic support to U S automotive clients using phone, email, and chat, Tier 1 & Tier 2 Support: Triage, troubleshoot, and resolve common product issues and inquiries, Identify root causes of more complex technical problems using tools such as logs, SQL queries, and basic code review Escalate when necessary, but aim to resolve where possible, Technical Collaboration: Work closely with Engineering and Product teams to investigate and resolve high-priority issues and bugs, Process Contribution: Flag common issues and recommend documentation, workflow, or product improvements, Documentation: Maintain detailed case notes and help expand internal and external knowledge bases, Required Skills And Qualifications Experience: 2+ years in a technical support, helpdesk, or customer support role, ideally in a SaaS or B2B setting, Customer Service Excellence: Empathetic, patient, and solutions-oriented with a proven ability to deliver outstanding customer experiences, Technical Aptitude: Comfortable with SaaS platforms and basic troubleshooting; familiarity with APIs or integrations is a plus Basic understanding of SQL and experience using debugging tools or support platforms (e g , Zendesk, Salesforce, Postman) English Proficiency: Strong verbal and written communication skills in English are essential for supporting U S -based customers, Problem-Solving: A proactive, analytical thinker who enjoys resolving complex challenges, Tool Proficiency: Experience with CRM/ticketing tools such as Zendesk, Salesforce, or similar platforms, Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities, Shift Flexibility: Willingness and availability to work night shifts to align with U S business hours ( Shifts 6:30 pm2:30 am ) Nice-to-Have Ability to read and interpret code (Java preferred, but not required) Familiarity with REST APIs, microservices, or Spring Boot environments Prior experience in a Tier 2 or technical escalation role Experience with debugging tools, Postman, and tools like Jira for ticket tracking, We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications, Total Rewards at myKaarma Benefits At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility Our ?Highly Aligned, Loosely Coupled? model empowers teams to innovate and continuously improve using data-driven insights, Health and telework stipends Time Off: Generous vacation time to recharge and balance life outside work, The starting salary depending on experience and qualifications, reflecting our dedication to competitive industry compensation Additional details about our Total Rewards package will be shared during recruitment, Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds, As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all, Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma Please let us know if you require reasonable accommodations during the application or interview process by filling out this form, myKaarma participates in the E-Verify Program,
Design, develop, and test software components that enable automotive dealerships to better engage with their customers. Build and integrate AI/ML solutions including developing and consuming LLM APIs, training and fine-tuning models, and deploying them into production environments. Collaborate with business stakeholders and customers to translate real-world needs into scalable technical solutions. Work across diverse tech stacks such as microservices, iOS/Android development, cloud infrastructure, and more. Communicate effectively with your team leader and product managers to set clear project goals, timelines, and deliverables. Drive technical excellence by speaking up, challenging tradeoffs (speed vs. reliability), and taking ownership of high-quality outcomes. Education & Experience 0 3 years of experience developing cloud-based software services with an understanding of scalability, performance, and reliability . Familiarity with AI/ML fundamentals including LLMs, embeddings, inference, and model integration. Strong computer science fundamentals; a degree in Computer Science/Engineering or equivalent is preferred (Tier 1/Tier 2 institutes like IIT, NIT, etc. are a plus, but not required). Excellent communication skills, both technical and non-technical. Technologies We Use You don t need to know them all, but you should be excited to learn! Languages: Java, Python, C# Frontend: Angular, React, GWT, Bootstrap Mobile: Android (Kotlin), iOS (Swift), Flutter Frameworks & Infrastructure: Spring, Microservices, Docker, Drools, Kong, Kubernetes, Docker Swarm Databases: MySQL, MongoDB, Redis, ElasticSearch, Vitess Messaging: RabbitMQ, Kafka AI/ML Tools: OpenAI API, Gemini API, self-fine-tuned open-source models, Codex, Cursor IDE Cloud: AWS, Google Cloud What we offer A small, global engineering team where your voice matters. Competitive salary and potential for equity . Flexible time off we don t track your leaves or vacations. A diverse, relaxed, results-oriented culture with smart, supportive colleagues. Perks: unlimited snacks, fun outings, ping-pong battles, and more.
Design, develop, and test software components used by automotive dealerships to interact with their customers. Lead the design, build, and integration of AI/ML solutions, including: Developing and consuming LLM APIs. Training, fine-tuning, and deploying models into production systems. Collaborate directly with business stakeholders including customers to understand requirements and deliver impactful solutions. Work across a variety of tech stacks (microservices, mobile development, cloud platforms, etc.) in a fast-moving, dynamic environment. Mentor and review the work of SDE I engineers, helping them grow in technical expertise. Take initiative to improve overall system architecture, scalability, and reliability. Exercise ownership by challenging trade-offs between speed and reliability when building solutions ( pulling the Andon cord ). Education & Experience 2 5 years of experience developing cloud-based software services with a strong understanding of design for scalability, performance, and reliability. 2+ years of hands-on experience deploying and optimizing AI/ML solutions in production environments. Solid Computer Science fundamentals (degree in Computer Engineering or equivalent required; Tier 1/Tier 2 institutes such as IIT/NIT are a plus but not required). Strong communication skills with both technical peers and non-technical stakeholders. Technologies We Use You don t need to know all of these from day one but familiarity with several is a big plus: Languages & Frameworks: Java, Python, C#, Angular, React, GWT, Bootstrap Mobile: Android (Kotlin), iOS (Swift), Flutter Backend & Architecture: Spring, Microservices, Drools, Kong Containers & Orchestration: Docker, Docker Swarm, Kubernetes Databases & Storage: MySQL, MongoDB, Redis, ElasticSearch, Vitess Messaging & Streaming: RabbitMQ, Kafka AI/ML & APIs: OpenAI API, Gemini API, AWS Bedrock, AWS SageMaker, Fine-tuned open-source models, Cursor IDE, Codex Cloud Platforms: AWS, Google Cloud What We re Offering A small, global engineering team with direct impact on business outcomes. Competitive salary and equity potential . Flexible leave policy we don t count your vacations. A diverse, relaxed, and results-oriented workplace. Fun perks: unlimited snacks, a ping-pong table, and regular outings.