1644 Zendesk Jobs - Page 42

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a highly motivated and experienced Sr. IT Engineer to be our first dedicated IT presence in India. This is a unique opportunity to build and shape our IT support infrastructure in a rapidly growing region. You will be responsible for providing comprehensive IT support to our India-based employees, as well as assisting with field US-based IT support requests. This role requires a proactive individual with strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service. This is a full-time, (5 days) onsite role based in Gurugram, India. Shift Time: 2 PM - 10:30 PM IST (Cabs will be provided) You Will Be the primary IT point of contact to provide on-site and remote IT support for employees in India and assist with off hour US-based support requests. Oversee the setup, maintenance, and troubleshooting of workstations, peripherals, network devices, and AV equipment. Manage employee onboarding and offboarding, including account creation, access provisioning, and equipment setup. Respond to and resolve IT support tickets via Zendesk and Jira, ensuring timely resolution and clear communication. Monitor and respond to Slack pings and emails, and collaborate with global IT teams. Maintain detailed IT documentation and provide regular reports on support activities and performance. You Have 5+ years of experience in IT support, with a focus on end-user support. Solid knowledge of Windows and macOS operating systems, hardware, software, and network troubleshooting (LAN, WAN, WLAN). Experience with Zendesk and Jira ticketing systems. Experience with AV conferencing tools such as Neat, Zoom and Google Meet Solid understanding of core applications such as: Okta, Slack, Zoom Solid understanding of Mobile Device Management for mobile devices and laptops/desktops. (e.g., Workspace ONE, Jamf, Google MDM). Knowledge and skills to investigate performance issues on macOS, Windows Desktop, ChromeOS and Linux Ability to communicate technical information clearly to both technical and non-technical users. You Are Able to work autonomously and take initiative in problem-solving. Passionate about delivering exceptional customer service and resolving IT issues efficiently. Able to work effectively as part of a global team and communicate clearly with colleagues. Able to manage multiple tasks, prioritize effectively, and maintain accurate documentation. Able to work flexible hours to support global teams and adapt to changing priorities. Possess strong analytical and problem-solving skills. Experienced with cloud platforms is a plus. Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process. Show more Show less

Responsibilities:  Provide top-notch technical support to customers through various channels, including email, chat, and phone  Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions  Collaborate with cross-functional teams to escalate and resolve complex technical problems  Document customer interactions and resolutions in our support system  Proactively identify and communicate recurring issues to the product and engineering teams for resolution  Stay up-to-date with product knowledge and updates to provide accurate and effective support  Assist in creating and updating support documentation and resources for customers  Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly  Must know – o Must know to created hotspots or know limitations on phone hotspot. o Must know to Setup any IOT drive or Alexa. o Must know to do MAC id in wifi troubleshooting 0067. o Must know what is mesh router or wifi extender. Requirements:  A bachelor degree in a relevant field or equivalent work experience  0-2 years of experience in technical support, preferably with IoT devices  Strong technical background with the ability to quickly grasp complex technical concepts  Excellent communication skills, both written and verbal  Proficiency in using support ticketing systems, with knowledge of Zendesk preferred  Ability to work effectively in a fast-paced startup environment  Ability to work remotely with limited supervision  Comfortable working night shifts as part of a rotational schedule  A proactive and problem-solving mindset with a dedication to customer satisfaction  Exceptional attention to detail and organizational skills  Flexible working in US Shift If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical challenges, we encourage you to apply for the Tech Support Executive position at Miko. Show more Show less

In today’s fast-paced world, many Americans are seeking flexible ways to boost their income without sacrificing their work-life balance. Part-time remote jobs have emerged as an excellent solution, offering the freedom to work from home, eliminate commutes, and tailor schedules to fit personal needs. Whether you’re a student, a stay-at-home parent, or a professional looking to supplement your income, remote part-time opportunities are abundant and varied. This comprehensive guide explores the best part-time remote jobs in the USA for 2025. Why Choose Part-Time Remote Jobs? Part-time Remote Jobs Are Increasingly Popular Due To Their Flexibility And Potential For Supplemental Income. Here’s Why They’re a Smart Choice For Earning Extra Cash Flexibility: Work around your existing schedule, whether it’s during evenings, weekends, or nap times. Most remote jobs allow you to choose hours that suit your lifestyle. No Commute: Save time and money by working from home, a coffee shop, or anywhere with an internet connection, reducing stress and expenses. Skill Development: Build a portfolio of experience in fields like writing, design, or digital marketing, enhancing your resume for future opportunities. Diverse Opportunities: From freelance gigs to contract roles, there’s a remote job for nearly every skill set, from entry-level to expert. With the rise of remote work, fueled by technological advancements and changing workplace norms, 2025 offers unprecedented opportunities to earn extra income from anywhere. Top 12 Part-Time Remote Jobs for Extra Income Below is a curated list of the best part-time remote jobs in the USA, offering competitive pay and flexibility. Each role includes details on responsibilities, skills required, and earning potential, based on recent data and trends. Freelance Content Writer Content writers create engaging blog posts, articles, website copy, and marketing materials. This role is ideal for those with strong writing skills and a knack for storytelling. Responsibilities: Research topics, write SEO-optimized content, edit and proofread, and meet client deadlines. Skills Needed: Excellent grammar, creativity, adaptability to different tones, and basic SEO knowledge. Earning Potential: $15–$50 per hour, with experienced writers charging $500–$2,000 per article. Where to Find Jobs: Platforms like Upwork, ProBlogger, and Fiverr, or pitch directly to blogs and businesses. Social Media Manager Social media managers craft and manage a brand’s online presence, creating content and engaging audiences on platforms like Instagram, TikTok, and LinkedIn. Responsibilities: Plan and schedule posts, write captions, run ad campaigns, and analyze engagement metrics. Skills Needed: Knowledge of social media platforms, strong writing skills, and creativity. Earning Potential: $25–$50 per hour or $50,000–$100,000 annually for part-time work. Where to Find Jobs: FlexJobs, LinkedIn, and direct outreach to small businesses. Also Read: How to Find the Best Indeed Remote Job (U.S. Tips & Listings) Virtual Assistant Virtual assistants provide administrative support, handling tasks like email management, scheduling, and social media posting. Responsibilities: Organize schedules, respond to emails, manage data, and assist with various administrative tasks. Skills Needed: Organization, communication, and familiarity with tools like Google Suite or Trello. Earning Potential: $15–$40 per hour, with potential to scale to full-time income. Where to Find Jobs: Upwork, Remote.co, and FlexJobs. Online Tutor or Coach Online tutoring involves teaching subjects like math, ESL, or coding via video platforms, offering flexibility and rewarding work. Responsibilities: Create lesson plans, teach via Zoom or similar platforms, and provide feedback to students. Skills Needed: Expertise in a subject, communication skills, and patience. Earning Potential: $15–$50 per hour, with specialized tutors earning more. Where to Find Jobs: VIPKid, Tutor.com, and Coursera. Graphic Designer Graphic designers create visuals like logos, social media posts, and advertisements, ideal for those with creative skills. Responsibilities: Design visuals using tools like Adobe Photoshop or Canva, collaborate with clients, and build a portfolio. Skills Needed: Proficiency in design software, creativity, and attention to detail. Earning Potential: $20–$50 per hour, with higher rates for specialized projects. Where to Find Jobs: Fiverr, Upwork, and 99designs. SEO Specialist SEO specialists optimize websites to rank higher on search engines, driving organic traffic. Responsibilities: Conduct keyword research, optimize on-page elements, and develop content strategies. Skills Needed: Knowledge of SEO tools (e.g., SEMrush, Ahrefs), analytical skills, and digital marketing experience. Earning Potential: $50,000–$85,000 annually for part-time work. Where to Find Jobs: We Work Remotely, LinkedIn, and freelance platforms. Data Entry Clerk Data entry involves inputting information into systems, a great entry-level option for those with basic computer skills. Responsibilities: Enter data accurately, manage databases, and ensure data integrity. Skills Needed: Typing speed, attention to detail, and basic computer proficiency. Earning Potential: $10–$20 per hour. Where to Find Jobs: Clickworker, Amazon Mechanical Turk, and FlexJobs. Customer Service Representative Remote customer service reps assist clients via phone, email, or chat, resolving issues and answering queries. Responsibilities: Handle customer inquiries, troubleshoot problems, and maintain a positive client experience. Skills Needed: Communication skills, empathy, and familiarity with CRM tools like Zendesk. Earning Potential: $15–$25 per hour. Where to Find Jobs: Remote.co, Indeed, and company career pages. Transcriptionist Transcriptionists convert audio into text, ideal for those with strong listening and typing skills. Responsibilities: Transcribe audio files, proofread transcripts, and meet deadlines. Skills Needed: Fast typing, accuracy, and good listening skills. Earning Potential: $10–$30 per hour, depending on speed and accuracy. Where to Find Jobs: Rev, TranscribeMe, and GoTranscript. Affiliate Marketer Affiliate marketers promote products and earn commissions for sales generated through their links. Responsibilities: Create content (blogs, videos, social media posts) with affiliate links, track performance, and build an audience. Skills Needed: Content creation, marketing, and basic analytics. Earning Potential: Varies widely, from $100–$1,000+ monthly with a strong audience. Where to Find Jobs: Amazon Associates, ShareASale, and Impact. Website Content Uploader Website content uploaders manage and upload content to websites, ensuring a polished online presence. Responsibilities: Upload text, images, and videos to content management systems like WordPress. Skills Needed: Familiarity with CMS platforms, attention to detail, and basic tech skills. Earning Potential: $15–$30 per hour. Where to Find Jobs: Upwork and company job boards. Online Survey Participant Participating in online surveys offers a low-effort way to earn supplemental income, though not a primary income source. Responsibilities: Complete surveys on various topics, providing honest feedback. Skills Needed: None, just a willingness to share opinions. Earning Potential: $1–$10 per survey, with higher payouts for specialized studies. Where to Find Jobs: User Interviews, Swagbucks, and Survey Junkie. Also Read: Top Remote Marketing Jobs Hiring Now (Fully Work From Home) How To Find Legitimate Part-Time Remote Jobs Finding legitimate remote jobs requires strategy and caution to avoid scams. Here are actionable tips to land your ideal gig: Use Trusted Job Boards: Platforms like FlexJobs, Remote.co, and We Work Remotely vet listings for legitimacy, ensuring you apply to real opportunities. Network and Seek Referrals: Connect with professionals on LinkedIn or through personal networks to uncover hidden job opportunities. Build a Portfolio: Create a portfolio showcasing your work (e.g., writing samples, design projects) to stand out to clients. Leverage Freelance Platforms: Sites like Upwork and Fiverr allow you to bid on projects and build a client base. Avoid Scams: Be wary of jobs requiring upfront payments or promising unrealistic earnings. Stick to verified platforms and research companies before applying. Tips for Success in Part-Time Remote Work To thrive in part-time remote jobs, follow these best practices: Set a Schedule: Dedicate specific hours to work to maintain consistency and meet deadlines. Invest in Skills: Take online courses on platforms like Coursera or Udemy to enhance your expertise in high-demand fields like SEO or graphic design. Communicate Effectively: Use tools like Slack or Zoom to stay in touch with clients or employers, ensuring clear and timely communication. Track Your Earnings: Use budgeting tools to monitor income and expenses, especially for freelance roles. Stay Organized: Tools like Trello or Asana can help manage tasks and deadlines efficiently. Benefits Of Part-Time Remote Jobs Part-time remote jobs offer more than just extra income. They provide: Work-Life Balance: Flexible hours allow you to prioritize family, hobbies, or other commitments. Cost Savings: Eliminating commuting costs saves money on gas, public transport, or work attire. Career Growth: Gain experience in new fields, making you more marketable for future roles. Location Independence: Work from anywhere with a stable internet connection, ideal for digital nomads or those in rural areas. Challenges to Consider While Rewarding, Part-time Remote Jobs Come With Challenges Isolation: Working from home can feel isolating; combat this by joining online communities or coworking spaces. Self-Discipline: Without a structured office environment, you’ll need to stay motivated and manage time effectively. Variable Income: Freelance roles may have inconsistent pay, so diversify your client base to ensure stability. Conclusion Part-time remote jobs are a fantastic way to earn extra income in the USA while enjoying flexibility and location independence. From freelance writing to social media management, the opportunities in 2025 are diverse and accessible, catering to various skill levels and interests. By leveraging trusted job boards, building a strong portfolio, and honing in-demand skills, you can secure a rewarding side hustle that fits your lifestyle. Start exploring these opportunities today to unlock a world of financial and personal freedom. Frequently Asked Questions (FAQs) What are the best platforms to find part-time remote jobs? Trusted platforms like FlexJobs, Remote.co, We Work Remotely, and Upwork offer verified job listings across various industries. Do I need a degree for part-time remote jobs? Many roles—like freelance writing, data entry, or virtual assisting—don’t require a degree, just relevant skills or experience. How much can I earn from part-time remote jobs? Earnings vary by role. For example, freelance writers can earn $15–50 per hour , while SEO specialists may earn $50,000–85,000 annually working part-time. Are online surveys a reliable way to earn extra income? Surveys offer supplemental income, typically $1–10 per survey, but aren’t a primary income source. Stick to reputable platforms like User Interviews. How can I avoid remote job scams? Use vetted job boards, avoid opportunities requiring upfront payments, and research companies thoroughly before applying. What skills are most in demand for remote jobs in 2025? Skills like content writing , SEO , graphic design , and digital marketing are highly sought after for remote roles. Can I turn a part-time remote job into a full-time career? Yes, many freelancers scale their side hustles into full-time businesses by building a client base and expanding services. What tools do I need for remote work? A reliable computer, stable internet, and tools like Zoom , Slack , or Trello are essential for most remote jobs. How many hours do part-time remote jobs typically require? Part-time roles usually require fewer than 35 hours per week , often with flexible scheduling. Are there part-time remote jobs for beginners? Yes. Roles like data entry , customer service , and content uploading are accessible with minimal experience. Related Posts Top 10 Part-Time Remote Jobs You Can Start Today How to Balance a Part-Time Remote Job with Your Personal Life How to Find Flexible and High-Paying Part-Time Remote Jobs Legit Work From Home Jobs for Stepmoms: Real Opportunities & Flexible Roles in 2025 Top RN Careers Work From Home Nursing Jobs in the U.S. Best Work From Home Jobs Houston You Can Start Today Remote Pathophysiology Teaching Jobs: Companies Hiring Now in the USA Higher Education Remote Jobs: Teaching, Admin & More (U.S.) Show more Show less

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. What Is Wrike? Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams. Role and Responsibilities Must be ready to support US working hours; 8:30pm IST to 5:30am IST Review, validate, and process customer contracts in CPQ/SFDC system. Make sure the customer is provisioned according to the signed contract and all the contractual obligations are fulfilled. Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements. Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams. Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules. Validate or escalate exceptions and customization requests. Work in SFDC, CPQ, Netsuite, Wrike, Zendesk. Help with system limitations and/or issues. Respond to customer queries and cancellation requests. Help with customer vendor forms. Provide coverage and support to the other members of the billing team when required. Other ad-hoc duties as assigned. Qualification Requirements Bachelor’s degree in Business, Finance, Accounting or related 1+ years of relevant experience Fluent in verbal and written English Excellent computational skills, including adding, subtracting, multiplication, division, calculating percentages, understanding of proration calculation, etc Strong organizational skills and self-motivation, ability to work both independently as well as part of a team. Great attention to detail and the ability to see the bigger picture at the same time Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines. Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams Good understanding of basic legal contract structure and revenue recognition concepts is a plus Note: This is a contract role which will last 6 months. Tools you will use NetSuite/Oracle Salesforce CPQ Microsoft Suites (Word & Excel) Wrike Management tool ZenDesk ticketing system RingDNA Perks of working at Wrike 10 days of National and Festival Holidays per year 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000 Personal Accident Insurance: Rs 50,00,000 Term Life Insurance: Rs 50,00,000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband/Internet Reimbursement: INR 1500 per month Night shift allowance This position is available remote Your recruitment buddy will be Tripti Sachan, Senior Recruiter. Who Is Wrike And Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together. Our persona 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike. Show more Show less

Location: Pune-Hybrid working Status: Permanent, Full Time Number of position: 3 Work mode and time: Rotational Shift Package: Competitive Salary (fixed), 5 Day Working Week, Flexible Working (with one-off allowance and 2 Days in the office), Development & Opportunity (Personal & Technical), Group Medical Policy, Group OPD Cover, Personal Accident Cover, Term Life Cover, 26 Days Leave + 9 Public Holidays + Buy & Sell Scheme, Referral Scheme. Who’s Instem? Well, we’re a global provider of bespoke industry leading software solutions and services, which enables our clients to ‘bring life enhancing products to market faster’. We boast over 700 pharmaceutical clients (including all the top 20!), ranging from small to enterprise-sized organizations. Over 50% of the global drug discovery process runs through our software at some point. Therefore, each Instem employee has a significant impact in helping to save/prolong people's lives all over the world. We want you to join our mission! What’s the culture/environment like? Although we’re a fast-growing organisation, we do have an incredibly supportive, communal, family-feel environment. We promote solution-based thinking, with full flexibility (minimal micromanagement) and empowerment - we want you to be accountable for your success! We’ll invest in you as a person and encourage you to take part in companywide sessions for wellbeing, mental health, critical conversations, and strengths. Why are we hiring a Client Support Specialist ? We’re on the hunt for a Client Support Specialist as part of our company’s growth. The mission of the Client Support Specialist is to provide advanced technical expertise to d-wise customers requesting technical support via the Instem support ticketing system. This role will include tasks such as analyzing problems, providing technical expertise, customer interaction, and troubleshooting/resolving complex technical issues. The Client Support Specialist is a critical role at Instem and requires in-depth technical system knowledge and customer interaction of the highest standard and professionalism. What to expect? Facilitate the support process by helping solve SAS technical issues Triage, troubleshoot, and resolve technical issues Respond to support requests from a range of Instem customers via the online support portal Play a key role in developing, deploying, supporting technology tools, solutions, and processes Document, track, and monitor support tickets to ensure timely resolution Follow the company’s Quality Management System process to ensure all work is handled securely, professionally and diligently. SAS Environment Management which includes installing, configuring, and maintaining SAS software, including patches and upgrades. Performance Optimization which includes monitoring SAS environment to ensure high availability and performance. Provide training and guidance to users on SAS tools and best practices. Collaborate with vendors for technical support and licensing management. Skills You’ll Need Bachelor’s degree or equivalent education and related training Experience with trouble ticketing systems (e.g., JIRA, ServiceNow, Zendesk, etc.) Strong proficiency with operating systems (e.g., Linux and Windows Administration) and tools (e.g., Microsoft Office, Excel, Powershell) Knowledge of SAS applications utilized by d-wise customers including SAS products such as Base SAS, SAS Enterprise Guide, SAS Grid, SAS Studio, SAS Management Console Strong knowledge of SAS architecture, configuration, and maintenance. Excellent communication skills Experience working with external clients Strong analytical and problem-solving skills We hire exceptional, enthusiastic people, and everyone is empowered to think solo, take the initiative and be innovative. We invite you to explore a world of opportunities with us, and to have influence in helping us achieve our goals, by being you! An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Instem stores and processes data using an Applicant Tracking System (ATS). Click below for more information regarding our privacy policy(https://www.instem.com/privacy/). Show more Show less

CSafe is looking for a Customer Support Specialist to join our world-class global customer service team. This role is responsible for global customer base, but will be performed remotely from Maharashtra, India! Standard Working schedule is Thursday through Tuesday from 06:30 pm to 03:30 am IST. You will be responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements. You will be reporting directly to the Regional Service Delivery Manager. CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission. Come join our growing industry and build your career with us! Key Responsibilities: Processing purchase orders and leases, across CSafe’s full product and service range. Answering any incoming customer inquiries, using your in-depth knowledge of products, and utilizing all relative internal channels. Liaising with all relevant internal departments regarding the management of inquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience. Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged. Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets. Completing trainings to ensure skills are in line with the job role requirements. Work with customer service manager to ensure a world class customer service is being delivered and overall customer satisfaction is achieved. Acknowledge and resolve customer complaints. Escalate to Customer Service Manager if necessary. Perform other duties that are assigned by management to provide a seamless customer experience. Knowledge, Skills & Abilities: Excellent communicator verbal and written in English. Proficient IT skills for system management and Office 365 based applications. Experience in using Zendesk is a plus. Excellent Time-Management Skills - Ability to consistently reprioritize workload as needed while meeting deadlines. Strong prioritization skills. Organizational skills: able to balance multiple priorities. Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment. Strong team player. Strong interpersonal skills. Must possess analytical thinking and reasoning skills. Must be thorough and exercise attention to detail. Must be able to set and maintain schedules. Education & Experience: Bachelor’s degree in any stream. Minimum 3 years of customer service experience preferably in a leasing / technical company. Work Schedule: Thursday to Tuesday 06:30 pm to 03:30 am IST Weekly off is on Wednesday only. The job requires working from home exclusively, with occasional visits to the local office in Panvel, Navi Mumbai, Maharashtra, as needed. Why Join Us: We offer an exciting and collaborative work environment with opportunities for growth and development. Here's what we provide: Competitive salary and benefits. Paid Time OFF (PTO) starting at 24 days & Paid Holidays All statutory compliances as mandated by the Government of India and the Maharashtra State Government. Employee Assistance Program Travel Assistance Program Tuition Reimbursement Referral Program Gym Membership Reimbursement Cashless Mediclaim Facility Ongoing training and professional development. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Show more Show less

Role Overview We are looking for a strategic and execution-focused Product Manager - Support Operations to build, own, and scale the systems, tools, and processes that power support across the entire organization. This role will not handle support tickets but will own the support infrastructure and workflows that make agents efficient, ensure compliance, enhance user satisfaction, and enable the company to scale. You will work closely with support agents, risk, compliance, finance, product, and tech to create a robust, intelligent, and tech-driven support backend Systems & Workflow Design Own the end-to-end support infrastructure, including ticketing platforms , scalation flows, SLAs, and resolution paths. Design and implement internal workflows for different types of queries (trading issues, KYC, bank transfers, security, etc.). Ensure every department (support, compliance, risk, finance, trading ops) is mapped into the resolution flow. Automation & Tooling Identify areas for automation — including ticket classification, response templates, help center surfacing, and chatbots. Build internal tools or dashboards (working with engineering/product) that reduce manual work and improve resolution time. Integrate key support systems with CRM, analytics, KYC tools, and internal admin panels. Analytics & Reporting Define and track key metrics: First Response Time, Resolution Time, SLA breach %, CSAT, Volume by Type, etc. Build dashboards and reporting cadences for leadership. Use insights to identify high-volume, high-friction areas and drive systemic fixes. Cross-Functional Leadership Be the voice of support operations in cross-functional meetings with product, tech, compliance, finance, and risk. Ensure support readiness for all new product/feature launches. Drive regular reviews on support escalations and systemic failures with relevant stakeholders. Documentation & SOP Management Maintain and enforce org-wide SOPs for issue handling and escalation. Own the internal knowledge base and agent training playbooks. Requirements 4-7 years of experience in support operations, product management, or business operations — preferably in fintech, broking, or crypto Experience owning or deeply working with tools like Zendesk, Freshdesk, or similar Strong analytical and problem-solving skills; experience with dashboards and SQL is a plus Ability to work with technical teams on integrations, APIs, and internal tools Exceptional stakeholder management — must be able to work with multiple teams and drive clarity Structured thinker with a process-first mindset Strong written communication and documentation skills Show more Show less

Job description Zendesk Functional Consultant Description - External Job Responsibilities: The Zendesk Functional consultant is the primary person in charge of configuring Zendesk Support or Zendesk Sell based on the customers needs. Responsible for ensuring the adoption and configuration of Customer Service best practices, recommendations, and configuration. Responsible for onboarding and introducing the Zendesk platform to new users Responsible for training the Customer how the configure Zendesk and recommend best practices Collaborate with the Zendesk Team Provide assistance with technical issues Revise existing configuration and suggest improvements Willingness to work in continuous night shift to support US customers. Job Skills: Knowledge of Zendesk CRM and Zendesk administration Preferably Zendesk Support Administrator Expert Certified Business Analyst skill set to understand and capture customer requirements. Ability to troubleshoot software-related issues Experience in project management is a plus An analytical mind with problem-solving abilities A team player with excellent communication and presentation skills Customer service orientation Interpersonal skills BSc/BA in computer science, IT, Business Administration or relevant field; MSc/MBA in business will be a plus Experience with remote desktop applications and help desk software is a plus Prior experience in tech support, desktop support, or a similar role is a plus Experience Required: 2 or more years of experience in using Support/Helpdesk systems

Job description Zendesk Functional Consultant Description - External Job Responsibilities: The Zendesk Functional consultant is the primary person in charge of configuring Zendesk Support or Zendesk Sell based on the customers needs. Responsible for ensuring the adoption and configuration of Customer Service best practices, recommendations, and configuration. Responsible for onboarding and introducing the Zendesk platform to new users Responsible for training the Customer how the configure Zendesk and recommend best practices Collaborate with the Zendesk Team Provide assistance with technical issues Revise existing configuration and suggest improvements Willingness to work in continuous night shift to support US customers. Job Skills: Knowledge of Zendesk CRM and Zendesk administration Preferably Zendesk Support Administrator Expert Certified Business Analyst skill set to understand and capture customer requirements. Ability to troubleshoot software-related issues Experience in project management is a plus An analytical mind with problem-solving abilities A team player with excellent communication and presentation skills Customer service orientation Interpersonal skills BSc/BA in computer science, IT, Business Administration or relevant field; MSc/MBA in business will be a plus Experience with remote desktop applications and help desk software is a plus Prior experience in tech support, desktop support, or a similar role is a plus Experience Required: 2 or more years of experience in using Support/Helpdesk systems

Role Responsibilities: Configure and customize Zendesk modules Develop Zendesk apps and workflows Manage SDLC documentation and deployments Support ticket automation and SSO setup Key Deliverables: UI development using JavaScript frameworks End-user and agent setup in Zendesk API integration and trigger configurations Process design and system optimization

The Customer Support Team Lead is responsible for supervising a team of customer support representatives, ensuring they deliver excellent service, meet KPIs, and follow company policies and procedures. This role acts as the bridge between frontline agents and support management, facilitating team performance, coaching, and day-to-day operations. What you’ll do Oversee daily operations of the customer support team Monitor agent performance, provide feedback, and conduct regular coaching sessions. Ensure SLAs (Service Level Agreements) and KPIs (e.g. CSAT, FRT, TAT) are met. Handle escalated customer issues with professionalism and resolution-focused communication. Collaborate with other departments (Product, Engineering, QA) to address recurring issues. Drive process improvements and standardize best practices across the team. Schedule and allocate shifts, manage time-offs, and ensure optimal coverage. Prepare reports on team performance, ticket trends, and customer feedback. Onboard and train new support agents. What we’re looking for 3–5 years of customer support experience; 2–years in a leadership role preferred. Strong communication, conflict resolution, and team management skills. Familiarity with helpdesk tools (e.g. Zendesk, Freshdesk, Intercom). Analytical mindset with ability to interpret performance metrics. Empathetic, organized, and customer-focused. Show more Show less

Our client is the global leader of the broadest enterprise guest experience and operations management platform for hotels, casinos, and luxury residences. They are on a mission to provide their customers with the most advanced connection to their guests while, at the same time, supporting back-of-house operations and business intelligence. Their platform is in use globally at some of the world's most prestigious properties. Built-in LA, Forbes Travel Guide, Hotel Tech Report, and Travel Weekly have recognized them as industry leaders. They have received accolades and numerous awards for their platform and leadership in the industry. They are #1 and growing fast. To support our client, Ohmak Consulting LLP is looking for a talented Technical Support Engineer to join our dedicated team and provide the exceptional customer service that is the foundation of our company. We value our team members and encourage each person to contribute ideas for improvement in daily procedures and long-term goals. Our ideal candidate will enjoy the satisfaction of using their particular skills to help people while working in a positive and encouraging environment. Job Responsibilities: Support and monitor the ticketing portal Zendesk/Jira/Hubspot for incoming tickets from customers Identify the customer, product, task type, severity, and priority of the problem Identify the issue in logs using ElasticSearch and Kibana, respond to customers on direct issues Handling client calls/critical issues, analyzing problems as reported for the product Connect with the onsite team for issue resolution Maintaining application-level monitoring using scripts and dashboards Job Requirements: Bachelor's degree, preferably in IT related field, from a reputed college Minimum 1-2 years of Technical Experience in IT support domain, supporting websites, phone apps (iOS and Android), backend configuration and logs, MDM, and hardware such as Phones (iOS and Android), Tablets (iOS and Android), and networking equipment (switches, routers, etc.) Excellent oral and written English skills (appearance in the prior English proficiency exam is a plus) In-depth knowledge of IT networking, Wireless router Setup, VPN setup, etc. Basic understanding of the Linux Operating system and basic networking using Linux Basic understanding of HTML code, JSON file format, Github operation, etc. Basic understanding of Microsoft Web Servers, IIS, Apache, IHS, Database operation, etc. Excellent client-facing and English communication skills (both written and verbal) Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment Ability to quickly grasp and explain technological and business concepts Excellent analytical skills and ability to work independently and as a team player Multilingual capabilities (Spanish, German, etc.) a strong plus Experience in the Hospitality Industry, Technical support is a plus Documentation Requirements: Signed copy of Contract Agreement and Statement of Work (SoW) Copy of Original Aadhar card and Copy of Original PAN card Proof of highest education completed Proof of Certification, exams completed (if any) Other supporting and relevant documents Ohmak Consulting LLP offers competitive pay for qualified candidates. We focus on creating and maintaining a fun, positive work environment where team members can grow and flourish. Show more Show less

Tesco India • Bengaluru, Karnataka, India • Hybrid • Full-Time • Permanent • Apply by 15-Jun-2025 About the role Job Summary: This role is central to the delivery of our annual compliance training programs for new joiners and existing colleagues, giving them the knowledge of the Code of Business Conduct, supporting policies and guidance, plus role specific topics with which to protect themselves, their teams and the business. In this job, I’m accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: 1. Ensure new joiners have a learning account, are assigned and complete mandatory eLearning within Tesco timelines. 1a. I am responsible for following up non-completes with the individuals and their line managers. 1b. Review and action of daily rejection reports 2. Work with Sponge and Tesco Technology to maintain the compliance learning management system (LMS) and New Starter App. 2a. Maintain organisation structure 2b. Maintain auto-assignment of modules matrix and the rules in the New Starter App 2c. Maintain new joiner ingest rules in New Starter App 2d. Carry out regular clean up activities of our LMS accounts to ensure the data we have is accurate and complete, for example quarterly review of contractor data, August review of long term absence (archive those on LTA or reactivate those returning from LTA) 3. Manage learner queries sent to the learning leap zendesk, including development of template responses 4. Project manage annual Learning Leap refresher training program: support Subject Matter Experts (SME) to deliver content, work with developer to build modules and complete testing. Partner with external provider, agree learner cohorts, set up rules and implement. 4a. Build reporting framework and manage follow ups during the program to ensure learners complete the program, including provision of data reports for WL4 and WL5 directors 5. Project manage build of modules for annual Code Declaration program; provide updated scripts to TBS content team, oversee review & testing of modules in test and live LMS environments. 5a. Build reporting framework and manage follow ups during the program to ensure learners complete their declarations, including provision of data reports for WL4 and WL5 directors Key people and teams I work with in and outside of Tesco: People, budgets and other resources I am accountable for in my job: 6. Support other teams using our LMS to deliver their learning programs, including guidance on LMS team structure to identify learning population, program notifications using LMS and other communication channels, reporting. 7. Build and maintain set of process guidelines Senior Business Integrity Manager Delivery per the project timelines and quality metrics 8. Identify automation opportunities. Regulatory, Ethics & Compliance team, Group Legal Compliance colleagues across the business External learning partner (Sponge) & production agencies What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for SME for learning content Tesco Technology TBS Learning Team Operational skills relevant for this job: Experience relevant for this job: Critical to the role are: Program management Experience in the eLearning arena, program delivery and/or Relationship building, proven ability to work with stakeholders content design across the business and our external learning partner Program or project management Ability to explain concepts and solutions verbally and in writing, Maintaining/operating an LMS using appropriate language for our stakeholders and colleagues Customer service/managing query help-desk Comfortable working with ambiguity and limited information, Analytical and data driven mind-set, with a proven track record of able to root cause issues and identify solutions creatively turning complex data into insights Detail oriented: maintain focus during content reviews & Experience in collating and analysing data with the ability to program set up to spot inconsistencies or errors summarise review findings accurately and concisely Resilience and self-care: maintain focus and calm when handling colleague queries CF Standard Role Code: Data analysis & reporting: advanced Excel, strong Word & TBS-PRC-WL11-20 You will need "refer to the responsibilities", About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

Job Description We are seeking a high-performing Enterprise Account Executive to join our India - South Region sales team, based in Bangalore, with a focus on key verticals of Technology, Retail, eCommerce, Fin Tech, Manufacturing, Travel & Hospitality and Transportation. As a key member of Zendesk's sales team, you will provide sales leadership and creative direction to our key customers. This is a chance to grow with our dynamic sales teams at Zendesk! As an Account Executive, you love hunting for new opportunities and are able to close new accounts while maintaining existing customer relationships. You have a passion for building and maintaining broad relationships, developing and managing opportunities, and leading a team of extended resources within Zendesk. You thrive by selling into large enterprises, construct complex deals, manage a complex buying committee and drive a shared vision for Zendesk across the organization. You are a creative, out of the box thinker, able to articulate Zendesk’s platform vision. You can sell at the most strategic level and form a broad strategy for winning customer buy-in and be a trusted advisor. You are also fun and love being part of a team that sells together! What you’ll be doing Lead and develop a subset of our top Enterprise accounts Build and Lead a high-volume sales pipeline Work across teams with solution consultants, channel partners, marketing teams and business development to improve territory coverage  Become an authority on Zendesk's products and conduct discovery calls, presentations, and demos Develop and manage relationships with prospects and accounts in your territory Demonstrate and sell value to key customers within the accounts during fast paced as well as sophisticated sales cycles Plan and execute on customer engagement and acquisition in the assigned territory Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce Identify and develop partner relationships to build a partner ecosystem working with Zendesk’s Channels and Alliances teams Who we’re looking for Have at least 10+ years of relevant SaaS software selling experience and a Bachelors degree or its equivalent Experience selling to C-Level executives Experience selling within large Enterprises in India. Proven track record of success against quota at the enterprise level Demonstrate high ethics, integrity and be self-motivated Exceptional verbal and written communication skills Proficiency using Google Suite, Clari A bility to travel within the country as well as South India 50% of the time. #LI-ESKD Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What you'll do: Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7 shifts to ensure consistent support coverage Provide prompt and courteous support, adding customization to macro-based replies across all support channels (email, chat, forums, social media, phone) Utilize internal documentation to handle basic billing, account access, and technical troubleshooting for Vimeo, Vimeo Live, and OTT Develop a comprehensive knowledge of Vimeo products to be able to resolve approximately 80%+ of the tickets received Transfer tickets when necessary to Support Specialists and Managers,following proper steps and procedures to ensure we provide a white-glove experience to Vimeo customers Proactively identify trends and surface to relevant teams. Report missing macros, knowledge articles, HelpCenter articles, or other required edits to Senior Specialists, Product Leads, or Delivery Managers Continuously update your knowledge with product developments, policy changes, known issues, and user feedback. Time Allocation: Ticket work: 90% Continued learning and product familiarization: 10% Support Channels: ○ Email ○ Phone ○ Chat ○ Social Skills and knowledge you should possess: 1-2 years of relevant work experience in Customer or Technical Support Excellent written and verbal communication in English Proficient in technical troubleshooting, especially with web and video-streaming technologies. Familiarity with the basics of web technology and video-streaming apps Understanding of livestreaming technology along knowledge of different encoding software and hardware A calm and patient demeanor, especially when faced with challenging customer interactions. Bachelors/Engineering Degree preferred Undergraduate degree in any discipline Bonus points: Experience working in Zendesk About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture. Show more Show less

About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who yo u are: Fluent in written and spoken Spanish, with excellent communication skills. Proficient in English to effectively communicate with internal teams. Prior experience in customer support or technical support roles preferred. Experience in handling client calls (added advantage) Key Responsibilities: Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers in Spanish via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyze requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be able to handle project individually Should be able to invest time by themselves to learn the product Experience and Skills: 2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Familiarity with Zendesk and Jira platforms is a plus. Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.* Skills verbal and written communication skills Microsoft Office Customer Support Detail-oriented Google Suite Show more Show less

Position Overview : We are seeking a skilled and motivated Support Engineer to join our support team. In this role, you will serve as a critical link between customers and engineering, providing high-quality technical assistance, troubleshooting complex issues, and ensuring timely resolution of problems. The ideal candidate has a strong technical background, excellent communication skills, and a customer-first mindset. Responsibilities: Provide first- and second-line technical support for our products and services. Diagnose, troubleshoot, and provide possible solutions for software, and network-related issues. Act as a liaison between customers and internal teams, including product and engineering. Document customer interactions and technical issues in the companys ticketing system. Document issue resolution steps and known issues in the knowledge base. Reproduce customer-reported issues and escalate bugs or feature requests when necessary. Prioritize tasks effectively to meet SLAs and deadlines. Work closely with team members to share insights and best practices. Escalate complex technical issues to the appropriate team and follow up to ensure resolution. Requirements: Bachelors degree in computer science, Information Technology, Engineering, or equivalent experience. 2+ years of experience in a technical support, IT, or systems engineering role. Strong understanding of operating systems (Windows, Linux, macOS) and networking concepts. Experience with ticketing systems (Zendesk, Jira). Excellent problem-solving and communication skills. Customer-focused attitude with the ability to handle high-pressure situations. Accommodate working hours to support American and European customer base. Desirable Skills: Experience supporting SaaS or cloud-based platforms (e.g. AWS). Familiarity with scripting languages (Javascript, Python). Experience supporting AI tools/systems that use LLMs via APIs with prompts and RAG. Knowledge of APIs, PostgreSQL databases, and log analysis tools. ITIL or other relevant certifications. Experience: 2+ Years Relevant and Focussed experience Education: Bachelors degree in computer science, Information Technology, Engineering, or equivalent experience. Location: Work from office (Koregaon Park, Pune) Work Timings: Rotational Shift Workdays/shifts can be modified at the Managers discretion

Responsibilities Serves as backup for the Technical Operations Manager and act as escalation point of contact for application support teams. Supervise and manage a team of support engineers to provide effective and timely day-to-day application support, advice, guidance and timely problem resolution to achieve operational outcomes. Manage day-to-day work activities of the team, including assigning, monitoring & prioritizing support tickets (JIRA) ensuring SLA/OLA has been met covering 24/7 shifts. Work closely and collaborate with developers, QA, Release and Implementation teams for timely resolution and to enhance customer experience. Implement cross function training and job shadowing / knowledge sharing among the team members. Maintaining and updating technical documents, knowledge base articles and procedures Innovation and analytical skills to generate viable option and develop solutions to diverse workspace issues and take responsibility for outcomes. Contribute to scrum sessions and the overall improvement in our technical support process and represent Technical Support Teams on global platforms within MCO. Providing pre and post technical support for major SaaS releases and occasional shift rotations. Provides technical direction, understands vision, goals and direction of the team. Communicates project plan information, objectives, and deliverables to the team. Identifies opportunities for continuous improvement. Experiences and Skills 6+ years of experience in Application Support for enterprise products (L3) Excellent written and verbal communication skills Working SQL and Linux/Unix knowledge Java, GIT, IntelliJ, JIRA/Zendesk/Bitbucket, Jenkins JBoss Application Server, Apache, and Oracle JSP, CSS, XML, HTML, AngularJS · Skills to provide FTP setup, support and troubleshooting for data transfer using protocols such as FTP, FTPS, SFTP and PGP encryption Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹4,500,000.00 per year Benefits: Life insurance Paid sick time Paid time off Provident Fund Work from home Location Type: In-person Schedule: Monday to Friday Ability to commute/relocate: Rangareddy, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: Full-stack development: 6 years (Required) Language: English (Required) Work Location: In person

We are looking for a dedicated and experienced Assistant Manager US Customer Support to lead and support our customer service operations focused on our US clientele. The ideal candidate should have a background in handling international customers, strong problem-solving skills, and experience in leading a team to deliver an exceptional customer experience. Key Responsibilities: Supervise day-to-day operations of the US customer support team. Ensure timely and effective resolution of customer inquiries via email, chat, and phone. Act as the point of escalation for critical or complex customer issues. Monitor team performance through KPIs and service metrics (AHT, CSAT, FCR, etc.). Coordinate with cross-functional teams (product, tech, QA, sales) to resolve customer queries and enhance satisfaction. Conduct regular team training, quality audits, and performance reviews. Ensure documentation, SOPs, and helpdesk resources are up to date. Provide daily/weekly/monthly reports on team performance and customer feedback. Collaborate with US-based stakeholders and internal leadership for strategic initiatives. Required Skills & Qualifications: Bachelors degree in any discipline (preferred: Business Administration, IT, or related field). 4-6 years of total experience, with at least 12 years in a supervisory/lead role in international (US) customer support. Excellent written and verbal English communication skills. Strong problem-solving ability and customer-first mindset. Hands-on experience with CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira, Salesforce). Ability to manage and mentor a team effectively. Comfortable working night shifts aligned with US time zones. Nice to Have: Experience in FinTech, SaaS, or enterprise software domain. Knowledge of escalation management, SLAs, and workflow automation. Exposure to tools like Confluence, Google Suite, MS Office.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Ariba Cloud Integration Gateway (CIG) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications align with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and best practices among team members.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Ariba Cloud Integration Gateway (CIG).- Strong understanding of application design and development methodologies.- Experience with integration processes and tools related to SAP Ariba.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with project management principles and practices. Additional Information:- The candidate should have minimum 5 years of experience in SAP Ariba Cloud Integration Gateway (CIG).- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

About The Role We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude. We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers. What Describes You Best Bachelor of Engineering (preferred IT - CE background) 0-2 Years of prior experience in Customer Support Service Skills Good written and oral communication skills Excellent customer handling skills Experience with ticketing tools like Freshdesk,Zendesk Corporate emailing and documentationknowledge Knowledge of Excel, Word, and PowerPoint Experience in creating FAQs and building a knowledge base What will you Own? As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups. Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score. Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket. Why Join Us Be a part of our growth story as we aim to take a leadership position in international markets. Opportunity to manage and lead global teams and channel partner networks. Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing. Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support. Skills:- Customer Support and Customer Relationship Management (CRM) Show more Show less

Customer Support Manager at Sprinto Sprinto is revolutionising information security compliance—empowering over 2000 customers+ in 75+ countries to scale securely and confidently. With robust backing from top investors Accel, Elevation, and Blume Ventures ($31.8M raised) , our growing global team (300+) is redefining what it means to deliver extraordinary support. Your Mission: Lead a world-class, remote-first customer support team to deliver unmatched experiences. You'll build smart, ISO-ready processes, harness automation and AI (Intercom, bots, macros), and shape the future of customer support at a rapidly scaling SaaS company. What You'll Own: Inspire and manage a high-performing global support team. Elevate customer experiences (CSAT, FCR, SLA) through strategic innovation. Scale processes through smart automation and AI integration. Leverage data-driven insights to streamline operations and efficiency. Ensure round-the-clock support readiness with meticulous planning. Drive collaboration with Product, Engineering, and Success teams. Continuously enhance quality via training, QA, and root-cause analysis. Your Profile: 8+ years in customer support; 2+ years leading teams. Proven track record scaling B2B SaaS support operations. Expert with tools like Intercom, Zendesk, Freshdesk, and AI automation. Strong analytical mindset, exceptional communicator, strategic problem-solver. Thrives in agile, dynamic environments. Ready to redefine what exceptional customer support looks like? Join Sprinto—where innovation meets impact. Show more Show less

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.To learn more about us click here. Job Title: Customer Support Executive Reports to: Head of Customer Support Location : Office Bangalore Work Allocation: Shifts across APAC, EU and US hours required. Key Relationships: Operations Team, Sales Team Job Purpose: To support all Easyship customers by responding to queries and questions in a timely and effective manner through channels including Email, Live Chat and Social Media. Achieve this by following our internal process whilst continuously identifying process and product optimization opportunities, supporting day to day issues and solving problems in a fast-paced, multichannel environment. What you’ll do: First point of contact for Easyship customers through Live Chat, Telephony, Email and Social Media Liaise with couriers and third parties to ensure customers get the best possible experience Collect customer feedback for service improvement and product development Engage with customers to build and maintain long-term relationships and address customer needs Collaborate with internal departments on sales, marketing, product and partner expansion Collect customer feedback for service improvement and product development Ensure we receive positive feedback on all of our review channels, and maintain our high feedback scores Make the customer as successful as possible Who you are: An empathetic approach and a passion to help people Attention to detail Ability to work well under pressure in a fast-paced environment 2+ years experience in a customer service role Excellent communication skills. CRM software knowledge eg Zendesk/Salesforce Strong problem-solving skills and creative thinking Good command of Google and Office Suites What you’ll get: Competitive Equity Package : Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows. Generous Vacation Policy: We think time off is essential… and we encourage it! Duvet Day: Perfect for those cold winter days, when you don’t want to escape the warmth of your bed! Mental Health Day: You deserve a day off! A chance to recharge and enjoy ‘Me Time’ 4 weeks of ‘Work from Anywhere’: Whether you’re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture! Professional Development: We’re here to help you hit your career goals to help get you where you want to be. Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Toronto, Bengaluru and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team! Show more Show less

Description Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences. Some occasional travel required. Key job responsibilities Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors. Set a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed. Responsible for managing Zendesk ques by responding and problem-solving customer inquiries Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge. Highlight Amazon's commitment to employee development, safety, and well-being. Educate visitors about Amazon's sustainability initiatives and the Climate Pledge. Ensure tour groups adhere to all safety protocols and facility regulations. Respond to questions from tour participants accurately and professionally. Lead and support high level/VIP tours that require additional planning and coordination Collaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders. Maintain and update tour content to reflect new technologies and company initiatives. Collect and report feedback from tour participants to improve the overall experience. A day in the life As a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment. During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts. Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations. About The Team You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's fulfillment operations. This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators! Basic Qualifications 1+ years of recent professional communications or PR experience Bachelor's degree in communications, PR, or a related field Speak, write, and read fluently in English and Kannada Strong written and oral communication skills Preferred Qualifications Proficient in Microsoft Office, including Word & Excel High level of professionalism An entrepreneurial spirit, including the ability to work independently and autonomously Experience in Fulfillment Operations Customer Service (Zendesk) Experience Procurement Experience Experience working with global teams Public Speaking or Media Experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Karnataka Job ID: A2930911 Show more Show less

Job Title: Customer Support Manager (3–6 Years Experience) Department: Customer Service Location: Noida Sector 6 Employment Type: Full-Time Reports To: Customer Support Manager Job Summary: We are seeking a highly experienced and dedicated Customer Support Manager with 3 to 6 years of proven expertise in delivering exceptional customer service. The ideal candidate will play a key role in managing customer interactions, resolving complex issues, improving service processes, and mentoring junior staff. This role requires strong communication skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities: Manage and resolve escalated customer queries and complaints via phone, email, chat, or in-person interactions. Provide expert support on products/services and ensure customer satisfaction with every interaction. Monitor service delivery KPIs and customer satisfaction metrics, and recommend improvements. Assist in developing and optimizing customer support procedures, policies, and standards. Train and mentor junior support staff, offering guidance and performance feedback. Collaborate with cross-functional teams (sales, technical, operations) to address customer needs. Handle service recovery cases and ensure timely follow-ups to build long-term customer loyalty. Maintain accurate records of customer interactions and follow-up actions in CRM systems. Identify trends in customer issues and suggest long-term solutions to reduce repeat problems. Stay up-to-date with product knowledge, service updates, and industry best practices. Qualifications & Experience: Bachelor’s degree in Business Administration, Communications, or a related field. 3 to 6 years of experience in a customer support or client-facing role, preferably in a corporate or high-volume service environment. Strong understanding of CRM platforms (e.g., Salesforce, Zendesk, Freshdesk). Proven ability to resolve complex customer issues with a calm, solution-oriented approach. Experience coaching or supervising junior team members is a strong advantage. Key Skills: Excellent verbal and written communication skills High emotional intelligence and conflict resolution capabilities Proficient in data analysis and report generation Strong time management and multitasking skills Customer-centric mindset with a passion for service excellence. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9220907892