2821 Zendesk Jobs - Page 46

We have an Excellent Opportunity for Male Candidates for Automobile Service Champion. About Client: Our Client is an Indian multinational ride-sharing company, It also operates in other business verticles including financial services and cloud kitchens. Role: Automobile Service Champion Roles and Responsibilities:- 1 Customer Handling Receiving customer with smile and greet him with Politeness, courteousness and professionalism Verify the service requests made by customers & Capture VOC of the customer and update in the system Conversational skill for telephonic as well as face to face discussion Customer communications about repair updates 2 Diagnosis Analyse and Diagnose the Scooter to ide...

We have an Excellent Opportunity for Male Candidates for Automobile Service Champion. About Client: Our Client is an Indian multinational ride-sharing company, It also operates in other business verticles including financial services and cloud kitchens. Role: Automobile Service Champion Roles and Responsibilities:- 1 Customer Handling Receiving customer with smile and greet him with Politeness, courteousness and professionalism Verify the service requests made by customers & Capture VOC of the customer and update in the system Conversational skill for telephonic as well as face to face discussion Customer communications about repair updates 2 Diagnosis Analyse and Diagnose the Scooter to ide...

We have an Excellent Opportunity for Male Candidates for Automobile Service Champion. About Client: Our Client is an Indian multinational ride-sharing company, It also operates in other business verticles including financial services and cloud kitchens. Role: Automobile Service Champion Roles and Responsibilities:- 1 Customer Handling Receiving customer with smile and greet him with Politeness, courteousness and professionalism Verify the service requests made by customers & Capture VOC of the customer and update in the system Conversational skill for telephonic as well as face to face discussion Customer communications about repair updates 2 Diagnosis Analyse and Diagnose the Scooter to ide...

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’...

About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven cultureone that enables you to Be Seen, Be Yourself, and Do Your Best Work. Firstbase (an AppDirect company) is building the future of IT infrastructure for distributed teams. As the way we work continues to evolveacross remote, hybrid, and in-office environmentsIT teams need smarter tools to manage physical equipment at scale. We provide an end-to-end platf...

Radancys success is built on the success of our customers, and were looking for dedicated, customer-focused Customer Support Specialists to join our Global Customer Support Team, with a focus on our Hiring Events platform. In this role, youll serve as a trusted partner to clients, helping them navigate and optimize their hiring event experiences within Radancys Talent Acquisition Cloud. Were looking for a strong communicator and problem-solver who excels at building relationships, resolving customer inquiries, and ensuring a seamless event experience. Our Customer Support Specialists take a proactive, consultative approachcollaborating with clients and internal teams to provide guidance, ans...

Want to join our Trimble Cloud Core Platform Support's DevOps Level 3 organization to support Trimble’s mission to transform the way the world works? What You Will Do Respond to customer inquiries via email, casework, and chats. Identify, troubleshoot, document, follow up and resolve internal customer inquiries in a timely manner. Advanced troubleshooting of supported services. Coordination with the Trimble Cloud Core Platform L1-L4 colleagues from around the world in a customer support 24/7 follow-the-sun model. Incident response management and escalation to Service teams (SRE & Software Engineering) when needed for reaching resolution. All while providing timely and accurate information to...

About us: The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, ...

About Secfix Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant. About our team We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels. We are a team of 24 (and growing!) with founders passiona...

5-8 years working with ITSM Tools like ServiceNow, BMC, BMC Remedy, BMC Helix, Zendesk, JSM etc Well versed with CMDB configurations and CSDM 4.0 Framework Experience in Generative AI and its application Experience working in Agile environment Developing Configuration item relationships for Business Capabilities, Information Objects, Business Applications, and Application Services Hands-on Experience in developing Service Catalogs, Service Portal , Flow designer Experience in integration with any 3rd party tool/application using web-services (REST/SOAP) or any other methodology like JDBC, etc. Working knowledge of integrating SPM/APM with other modules including ITSM and Major incident Manag...

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About The Role As a Backend Software Engineer you will be responsible for developing a state-of-the-art SaaS ...

Job Description Senior Data Engineer Our Enterprise Data & Analytics (EDA) is looking for an experienced Senior Data Engineer to join our growing data engineering team. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. You will craft and develop curated data products, applying standard architectural & data modeling practices to maintain the foundation data layer serving as a single source of truth across Zendesk . You will be primarily developing Data Warehouse Solutions in BigQuery/Snowflake using technologies such as dbt, Airflow, Terraform. What You Get To Do Every Single Day ...

We are seeking a skilled and proactive Customer Success Engineer to join our growing team. In this role, you will be responsible for deploying, configuring, and supporting our Max Maintenance SaaS Maintenance Management System for global clients. Your role will include user training, Level 1 support, and ensuring system adoption and operational success across customer environments. You will collaborate closely with client stakeholders, internal teams, and technical partners to ensure that Max Maintenance is implemented efficiently and supported consistently in alignment with industry best practices. Responsibilities: Gather and analyze client business requirements to configure Max Maintenanc...

Job Title: Debt Account Manager Location: Kochi Salary: ₹20,000 – ₹30,000/month Job Summary: Assist the Executive Relationship Manager in resolving debt issues and ensuring all client sites are under active contracts. Key Responsibilities: Manage debt and objection queries with suppliers Maintain accurate records and update tariff databases Communicate with clients on outstanding issues Generate reports on debt and objection status Use Zendesk for tracking and resolution Requirements: Experience in debt management or energy portfolio coordination Strong skills in Excel and communication Familiarity with Salesforce or Zendesk is a plus Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000...

Job Summary: We are looking for an experienced and motivated Customer Support Manager to lead and oversee the customer support team at our company. This role is key to ensuring our customers receive top-tier service and support. The Customer Support Manager will be responsible for managing day-to-day operations of the support team, driving customer satisfaction, developing team members, and improving support processes. You will work closely with cross-functional teams (Sales, IT, Product) to ensure that customer issues are resolved quickly and effectively. Key Responsibilities: Team Management and Leadership: Lead, motivate, and manage a team of customer support representatives, ensuring hig...

About Aeris: For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 80 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth. Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the br...

Multilingual Customer Support Representative (Urdu/Gujarati/Marathi) – Remote About The Opportunity A leading global provider of cloud-based communication and AI-driven customer engagement solutions, we empower businesses across industries to deliver outstanding customer experiences. We are seeking a Multilingual Customer Support Representative fluent in Urdu, Gujarati, and Marathi to join our fully remote team and drive customer satisfaction through exceptional support. Role & Responsibilities Handle inbound and outbound customer interactions via voice calls, chat, and email in Urdu, Gujarati, and Marathi Resolve product, billing, and technical inquiries efficiently while adhering to servic...

We are seeking a dedicated and empathetic Customer Support Executive to be the primary point of contact for our valued customers. You will be responsible for addressing customer queries, resolving issues, and ensuring a world-class customer experience. The ideal candidate has a knack for problem-solving and a passion for helping others. Key Responsibilities: Respond to customer inquiries promptly and professionally via multiple channels, including email, phone, and chat. Diagnose, troubleshoot, and resolve product or service issues by clarifying the customer's complaint and determining the cause of the problem. Maintain accurate and detailed records of customer interactions, transactions, co...

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business segments: Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with :5% market share of all new business incorporations Accounting & Bookkeeping: Redefining what it means to do Acco...

We’re looking for a Senior Technical Support Engineer who can troubleshoot with empathy, solve with precision, and handle complexity with calm. You'll be the go-to person for high-priority technical issues—owning customer interactions, collaborating with engineering, and closing the loop with clarity and speed. Key Responsibilities Advanced Technical Troubleshooting: Diagnose and resolve product or platform issues across systems, integrations, and user environments. Customer Interaction: Handle escalated tickets, ensure timely resolution, and maintain excellent customer satisfaction scores. Knowledge Building: Create detailed documentation, FAQs, and runbooks for recurring issues and edge-ca...

This position is posted by Jobgether on behalf of Udacity. We are currently looking for a Lead, Global Support in India . This role offers the opportunity to lead and enhance the global support operations of a fast-growing tech education organization. As a key driver of technical and operational excellence, you will manage support tools, optimize AI-driven workflows, and ensure exceptional service experiences for learners worldwide. You will collaborate with cross-functional teams, manage vendor relationships, and leverage data to continually improve support performance. This position is ideal for a proactive leader passionate about combining technology and customer care to deliver seamless ...

Position Overview: We are seeking a proactive and technically skilled Junior Solution Architect to join our dynamic team. The ideal candidate will design, demo, and implement tailored AI-driven and conversational workflows that align with customer support objectives. This role requires close collaboration with client IT teams, business stakeholders, and internal teams to integrate CRMs and APIs, manage project risks, guide user testing, and ensure successful go-live execution—all while delivering seamless, automated customer support experiences. Key Responsibilities: Solution Design & Customization: Design, demo and build tailored AI-driven and conversational workflows that align with custom...

Job Description Location: Bangalore Description: Our Managed Services team supports customers with subscription services on an ongoing basis, helping them to adopt, expand, optimize and maintain their use of Zendesk products as their own businesses grow and evolve. We function as an extension of their teams, consulting on design and configuration best practices, as well as offering the hands-on support they need to make their vision a reality. Configuration Specialists are responsible for configuring Zendesk solutions and consulting on configuration best practices for our global portfolio of managed services customers. You will analyze current state configurations to recommend optimization...

Where You'll Be Doing Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agentconversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build b...

About the Company Premiere Digital Services (PDS) is a trusted media services and software solutions partner for content owners, video distributers, digital retailers, broadcasters, subscription video and ad supported platforms. We simplify the complexities of content distribution, supply chain and digital storefront management and provide flexible B2B technical SaaS solutions and managed services for media assets. As a leader in cloud-based digital asset delivery and content optimization solutions for clients in the growing Media & Entertainment industry, Premiere brings to life the quality of film and television, transporting to the hands of millions around the globe. Through the magic of ...