1644 Zendesk Jobs - Page 46

Skill required: Tech for Operations - Product Development Management Designation: App Automation Eng Senior Manager Qualifications: Any Graduation Years of Experience: 15 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model and drive exceptional results. Overall 15+ years of delivery and software implementation experience, good exposure in Customer Operations and Sales Operations domainSignificant and varied technology implementation experience in Customer Operations landscape for large clients enabling automation, digital adoption and customer successExperience in implementing in-house assets and third-party products such as AWS Connect, Genesys Cloud, Salesforce, Zendesk etc. and working closely with product vendors would be highly desirable Possesses strong analytical and problem-solving skills, with the ability to identify and resolve complex issues to closure in a timely mannerShould be assertive and have latitude in decision-making and determination of objectives and approaches to critical assignmentsCollaborate effectively with cross-functional teams and stakeholders across different levels of the organization (both internal and external)Excellent communication, executive presentation, and highly refined interpersonal skillsDriven to make customers successful, regardless of challenges or obstacles and be result-orientedUnderstand business processes and interactions with IT systems/ERPAbility to assess risks proactively and mitigate those in a timely manner What are we looking for Overall 15+ years of delivery and software implementation experience, good exposure in Customer Operations and Sales Operations domain Significant and varied technology implementation experience in Customer Operations landscape for large clients enabling automation, digital adoption and customer success Experience in implementing in-house assets and third-party products such as AWS Connect, Genesys Cloud, Salesforce, Zendesk etc. and working closely with product vendors would be highly desirable Possesses strong analytical and problem-solving skills, with the ability to identify and resolve complex issues to closure in a timely manner Should be assertive and have latitude in decision-making and determination of objectives and approaches to critical assignments Collaborate effectively with cross-functional teams and stakeholders across different levels of the organization Excellent communication, executive presentation, and highly refined interpersonal skills Driven to make customers successful, regardless of challenges or obstacles and be result-oriented Understand business processes and interactions with IT systems/ERP Ability to assess risks proactively and mitigate in a timely manner Roles and Responsibilities: In this role you are required to deliver technological solutions to our clients by working closely with Operations delivery and transformation teams to maximize intended operational and business benefits effectivelyRequires involvement in setting strategic directions to establish near-term goals for area(s) of responsibility and should drive asset adoption activelyInteraction with senior management levels at client and/or within Accenture, involving negotiating or influencing on design aspects, product roadmap definition and in realizing outcomesManages teams effectively and motivates through personal excellenceTakes full responsibility to resolve any issues in delivery in a timely manner by liaising with necessary stakeholders successfullyManages the Product Managers/Leads for each individual technology component of the solution.Participate in regular periodic status calls with account leadership and Steering CommitteeLocation :Role is based in Bangalore, but other locations considered for exceptional candidates. This role will require daily coordination among stakeholders in India, Europe, Philippines, and North America. Qualification Any Graduation

Skill required: Talent & HR - SAP Talent & HR Designation: Measurement & Report Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processUnderstanding of SAP Talent & HR which can be used across operations and business process e.g. change and skilling, delivery, PMO, etc. Implement SAP solutions on Talent & HR Platform for effectiveness of HR processes. What are we looking for "6-7+ years of Client / stakeholder engagement in outsourcing environment"Data Analysis:Ability to interpret and analyze HR data to identify trends, patterns, and insightsReport Customization:Tailoring reports to meet the specific needs of different stakeholders, such as senior management, department heads, and employeesProficiency with tools like Power BI, Power apps, Microsoft 365 , ERP, Zendesk or other visualization and case management software to present data in a clear and compelling manner.Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines Knowledge of HR domainChange Management:Skills for implementing changes in reporting processes and tools."Bachelors degree (Any discipline)" Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent & HR - SAP Talent & HR Designation: Measurement & Report Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processUnderstanding of SAP Talent & HR which can be used across operations and business process e.g. change and skilling, delivery, PMO, etc. Implement SAP solutions on Talent & HR Platform for effectiveness of HR processes. What are we looking for "8+ years of Client / stakeholder engagement in outsourcing environment"Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines Data Analysis:Ability to interpret and analyze HR data to identify trends, patterns, and insightsAdvanced Analytical Skills: Ability to interpret complex data sets and identify trends and patterns that can impact business decisions.Proficiency with tools like Power BI, Power apps, Microsoft 365 , ERP, Zendesk or other visualization and case management software to present data in a clear and compelling manner.Automation Skills: Knowledge of automating report generation processes to save time and reduce manual effort.Communication Skills: Ability to present data and insights clearly and concisely, both in written and verbal formats.Knowledge of HR domainChange Management:Skills for implementing changes in reporting processes and tools."Advanced SQL:For more efficient querying and data extraction." Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About You We are seeking a highly organized and proactive Supply Chain Associate (SCA) to oversee and manage various aspects of our inbound, outbound, and returns processes. The ideal candidate will play a pivotal role in ensuring smooth operations across multiple geographies and partners, ensuring effective communication, on time execution, and driving process improvements to enhance overall efficiency and performance. The role involves managing key daily metrics, troubleshooting and resolving exceptions, facilitating inventory and shipment tracking, and ensuring that all processes meet service level objectives (SLOs). Additionally, you will be responsible for managing key tools like Zendesk, JIRA, Slack, and Retool, as well as contributing to process improvement and becoming a subject matter expert (SME) in each category. What you’ll do and how you’ll have an impact Manage all aspects of daily orders/returns/inventory orders: this includes preparing and sending the information to our 3PL or VAR partners, troubleshooting issues, and updating internal systems. Reconciliation of exceptions: swiftly address any issues, working collaboratively with internal and external teams to resolve. Some examples include: monitoring in-transit exceptions and taking action to mitigate delivery delays; reporting inbound receiving discrepancies; updating SKUs on returns SLO/Metrics management: ensure that all operations adhere to our Service Level Objectives (SLOs). Proactively monitor for areas of risk and raise concerns appropriately. Tool management: Utilize Zendesk, JIRA, Slack, and Retool for daily operations. Process improvement & documentation: Identify areas for process improvement and ensure all changes are documented, and any new functionally or tool requests are surfaced to the broader team and submitted for prioritization. Subject Matter Expert (SME): Become the subject matter expert (SME) for your function. What We’re Looking For Bachelor’s degree in Supply Chain, Operations, Business, or related field (preferred). 2-4 years of experience in operations, supply chain management, or a related field. Strong experience in managing inbound, outbound, or returns processes. Proficiency in Zendesk, JIRA, Slack, and Retool. Experience working with 3PL or VAR partners. Strong communication skills and the ability to manage cross-functional communication clearly and with expediency. Detail-oriented with a focus on process efficiency and problem-solving. Ability to manage multiple tasks and meet deadlines. Strong analytical and troubleshooting skills. Ability to work in a fast-paced, evolving environment. At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice Show more Show less

Sr. Customer Support Associates || Technical Support (Blended Process) We are currently looking to hire dynamic and customer-focused professionals for the position of Sr. Customer Support Associates, Technical Support (Blended Process) at our Rabale MIDC, Navi Mumbai office. If you or someone you know fits the below profile, we would love to connect. · Location: Rabale MIDC, Rabale, Navi Mumbai · Work Mode: Work From Office (Please note: No pick-up/drop facility candidates will need to manage their own commute) Position Details: · Shift: Rotational Shifts & Rotational Week Offs · Working Days: 5 days a week · Joining: Immediate joiners preferred Candidate Requirements: · Minimum 2 years of experience in Technical Support / Customer Service (Voice & Chat) for International BPOs. · Prior knowledge or experience in US Healthcare processes and EMR systems is an added advantage. · Excellent verbal and written communication skills. · Neutral accent appropriate for US-based customer interactions. · Willing to work in rotational shifts and rotational week offs. · Must be comfortable with Work From Office (No transport provided). Preferred Skills & Competencies: · Strong problem-solving, troubleshooting, and analytical abilities. · Ability to thrive in a fast-paced, high-volume support environment. · Familiarity with EMR systems such as Epic, Cerner, Athenahealth , and DrChrono is a strong advantage. · Understanding of HIPAA regulations and healthcare industry compliance standards is preferred. · Experience using CRM/ticketing tools like Zendesk , Salesforce , or similar platforms. · Detail-oriented with excellent organizational and time-management skills. · Fast learner with adaptability to evolving business and technology landscapes. Roles & Responsibilities: · Deliver outstanding technical support and customer service via voice, email, and chat. · Troubleshoot and resolve customer issues with accuracy and professionalism, adhering to SLAs and operational guidelines. · Manage cases end-to-end with timely follow-ups and updates. · Collaborate with internal teams and escalate issues where necessary. · Handle multiple communication channels while maintaining service quality and professionalism. Job Type: Full-time Pay: Up to ₹650,000.00 per year Schedule: Rotational shift Ability to commute/relocate: Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you comfortable for Rotational Shift? If not, please don't apply. Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person Speak with the employer +91 7982875629

About Kore.AI Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. You can find full press coverage at https://kore.com/press/ POSITION SUMMARY: We are looking for a Customer Success Operations professional with experience supporting international customers and customer-facing teams. This is a strategic and hands-on role where you'll work closely with the CS team to streamline workflows, manage customer-impacting issues, and help scale operational excellence through tools, data, and process optimization. LOCATION: Hyderabad (we are working from office) RESPONSIBILITIES: Own and manage internal customer issue and escalation workflows across cross-functional teams Collaborate closely with CSMs and regional leaders supporting international enterprise accounts Collaborate closely with Professional Services, Product, and Support Teams to gain a 360-degree view of the customer operational challenges of our products and platform Actively review support tickets and proactively work with customers/CSM’s/CSD’s on critical/Priority support issues/blockers and understand the business impact Create and maintain SOPs, operational playbooks, and enablement documentation Track and analyze key customer success metrics (e.g., health scores, NRR, C-SAT) Administer and optimize CS tooling (e.g., Gainsight, Salesforce, Zendesk) Build reports, dashboards, and automation to increase operational efficiency Partner with Product, Engineering, and Support to ensure timely resolution of escalations Contribute to onboarding, training, and enablement of new CSMs and CS programs QUALIFICATIONS / SKILLS REQUIRED: 2–4 years of experience in Customer Success, Program management roles, Revenue/Business Ops, or related roles Strong process orientation and experience working with international enterprise customers Familiarity with CS tools (Gainsight, Salesforce, Zendesk, Smart Sheets etc.) Comfortable analyzing data and building reports to support CS insights Experience working in SaaS / B2B environments, especially in the CX/EX/AI domain Required to work in night shift timings (4PM to 1AM IST) Extremely well-organized and analytical with an ability to work well under pressure Strong team player as well as a proactive individual contributor Excellent written and verbal communication skills Ability to grasp technical concepts and communicate to customers in a simple manner Excellent interpersonal skills GOOD TO HAVE: Proficiency in documentation, stakeholder coordination, and internal systems like Confluence, Jira, or Asana WHAT YOU’LL GET: Competitive salary Fun-filled work culture Equal employment opportunities Opportunity to grow with a pre-IPO Global SaaS Company driving AI innovation

Department Hierarchy Lab Report Assistance Job posted on Jun 09, 2025 Employee Type Full Time Employee Experience range (Years) 7 years - 10 years Job Title : Senior Team Lead Job Role: Senior Team Lead Team: Diagnostics Supply Chain Location: Gurgaon About Tata 1mg Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities– And we’re just getting started. Leading the chart as one of the top consumer health platforms through e Pharmacy, e Diagnostics, e-consult and offline stores, TATA 1mg has delivered over 15M e Pharmacy orders, 2M e Diagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently. Know more about us: https://www.1mg.com/aboutUs Brief about the Team TATA 1mg's Pharmacy E-Consultation Team is vital to our e-pharmacy services. The team specialises in telemedicine, connecting patients with doctors for advice and prescriptions. The team prioritises excellent customer experiences and healthcare accessibility and also ensures accuracy and compliance with regulations. They maintain confidentiality, resolve prescription issues with doctors and pharmacists, and provide prompt customer service. Collaboration with other teams optimises efficiency, while staying updated with pharmaceutical guidelines ensures effectivepre-validation. What will you do 1. Customer Issue Resolution Achieve 95% first-contact resolution. Maintain First Response Time (FRT) under 1 hour. Ensure resolution of report challenges within 3–6 hours. Attain 80% Customer Satisfaction Score (CSAT) post-resolution. 2. Service Procedures and Standards Develop, implement, and update service procedures and standards. Ensure 100% compliance with regulatory requirements. Track and execute procedural updates efficiently. 3. Troubleshooting and Problem Resolution Diagnose and resolve 95% of issues within 2 hours. Implement continuous improvement initiatives to reduce recurrence rate to <5%. Proactively address and prevent repeat issues. 4. Metrics and Analysis Deliver accurate daily, weekly, and monthly performance reports. Provide actionable insights with 80% implementation rate. Track and improve key performance metrics over time. 5. Knowledge Management Create and update FAQs, guides, and troubleshooting tips monthly. Ensure timely knowledge dissemination across the team. Achieve 90% team satisfaction on knowledge resources. Reduce repetitive queries by 20% through effective content usage. 6. Team Process Monitoring and Management Ensure daily operations are monitored and issues resolved. Maintain response and resolution time within defined targets. Implement process improvements quarterly. Gather regular team feedback on process support and guidance. What are we looking for? Bachelor’s degree in MLT or Similar qualification Minimum of 8–10 years of experience in healthcare operations, diagnostics customer service, or a clinical coordination role, with at least 1–2 years in a leadership capacity. Proven experience in team handling and customer issue resolution. Excellent verbal and written communication skills with a strong sense of empathy and patient-centricity. Familiarity with laboratory workflows, diagnostic report interpretation basics, and healthcare compliance protocols. Strong organizational and project management skills. Ability to multitask, work under pressure, and manage shifting priorities. Proficient in data analysis and reporting using tools like Excel, CRM dashboards, or customer service platforms. Exposure to clinical customer service in a diagnostics or digital health company. Hands-on experience with CRM systems like Kapture, Zendesk etc. Demonstrated ability to drive process improvement and enhance customer satisfaction scores. Why Join Us? Tata 1mg provides one of the most exciting and high-growth environments to work in. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being an integral part of the Diagnostics Labs team will provide a great opportunity not only to scale up your personal goals & targets but also our organizational goals to great heights by leveraging the existing capabilities of Tata 1mg. Disclaimer : Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.

Company Overview P-TAL (Punjab Thathera Art Legacy) is the story of a brand which started as a college project under SRCC, to revive India's only UNESCO listed craftform of Thatheras from Amritsar, Punjab. P-TAL aims to revive the old traditions of India in a contemporary form and take them to the world! P-TAL runs on three fundamentals – developing an organised market to promote the craft legacy of Thatheras, creating designs for urban consumers and leveraging contemporary marketing to sell traditional art. In India, eating in brass and copper vessels has been practised for years. Considered beneficial for health, these vessels are expensive & harder to maintain and have lost the favour of the masses in modern times. P-TAL aims to change that and bring back people to the rich old traditions so that people make the ‘right’ choice, not the easy one. Key Responsibilities Handle inbound and outbound calls, emails, and chat support for US customers. Provide first-level support to resolve queries related to products, services, orders, billing, or technical issues. Maintain a high level of professionalism and empathy while handling customer interactions. Escalate unresolved issues to the appropriate internal teams and follow up for resolution. Document customer interactions accurately in CRM or support tools. Ensure adherence to quality standards and service level agreements (SLAs). Proactively identify opportunities to improve customer satisfaction. Stay updated on product knowledge, company policies, and US market trends. Work collaboratively with peers and managers to meet team targets. Desired Skills & Competencies Excellent verbal and written communication skills in English — neutral or US accent preferred. Strong listening and problem-solving skills. Ability to manage difficult customer conversations with patience and professionalism. Familiarity with CRM tools (e.g. Salesforce, Zendesk, Freshdesk) is an advantage. Ability to work independently in a night shift environment. Comfortable working with US-based customers, understanding cultural nuances. Strong organizational skills and attention to detail. Good typing speed and comfort with computer systems. Qualifications & Experience Graduate in any discipline (Bachelor’s degree preferred). 1-4 years of experience in international customer support (US market experience preferred). Freshers with excellent communication skills are also encouraged to apply. Experience in B2B/B2C support, e-commerce, or SaaS support is an advantage. Work Hours & Location Must be willing to work during US time zones (night shift in India). Work from Office / Work from Home / Hybrid (depending on company policy and role). Compensation & Benefits Salary: Competitive, based on experience. Medical insurance and other benefits. Why Join Us? Opportunity to work with US-based clients and gain global exposure. Supportive work culture with a focus on learning & growth. Stable, growing company with long-term career opportunities. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹27,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Work from home Schedule: Night shift Ability to commute/relocate: Panchkula, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Application Question(s): Last Drwan CTC Epected CTC Notice Period, If any Experience: Customer support: 1 year (Preferred) Work Location: In person

New Technical Account Manager Bangalore Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Technical Account Manager (TAM) Overview: As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products. Responsibilities: Customer Engagement: Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live. Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges. Technical Expertise: Demonstrate a comprehensive understanding of the Razorpay product stack. Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions. Advocacy and Business Alignment: Advocate and drive desired Merchant behavior, identifying opportunities where Razorpay products and technologies can optimally align with the merchant's monetary transaction needs. Act as a subject matter expert, driving best practices with the merchant, documenting technical information, gathering feedback, and contributing to product enhancements. Collaboration: Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals. Skills and Requirements: Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus) Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities. Project Management:Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork. Technical Proficiency:Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus). Customer Focus:Ability to discern evolving customer requirements and map them to platform features. Organizational Skills:Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines. Preferred Qualifications: 2+ years of experience in technical product and SaaS disciplines in a customer-facing role. B.Tech/M.Tech degree in Computer Science/Information Science. Technical certifications are a plus. Role Information: Role: Technical Account Manager Industry Type: Software Product Department: Business Engineering & Product Management Employment Type: Full Time, Permanent Role Category: Product Management - Technology Education: UG: Any Graduate PG: Any Postgraduate Join us in revolutionizing the digital payment landscape and play a crucial role in shaping the success of our Super Enterprise Merchants! Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Passionate about the world of tech? Now you have a chance to be a part of the world's leading SaaS, Software, or Hardware solutions. Join our team as an Account Service Coordinator today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes 💛 What you will do: Provide support to the Regional Manager and wider Business Development team Ensure seamless customer service and operational excellence Provide support for client presentations, proposals, and other sales-related materials Assist with onboarding new customers, including coordinating account setup and providing training materials Support clients with technical troubleshooting and escalate issues to the relevant teams Handle administrative tasks, such as processing invoices and managing order details Complete market researches Update and maintain the central CRM system What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written) and Panjabi Minimum of 2 years in a customer service, technical support, or operational role within a software technology or textile/apparel-related industry Ability to travel between Pakistan, Bangladesh, and South India Strong organization and time management Professional communication and interpersonal skills Technical aptitude and the ability to quickly learn new systems Experience with Zendesk or similar CRM systems Proficiency in Microsoft Office Suite Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plus: Experience in the IT industry Benefits and Perks: Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Show more Show less

Passionate about the world of tech? Now you have a chance to be a part of the world's leading SaaS, Software, or Hardware solutions. Join our team as an Account Service Coordinator today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes 💛 What you will do: Provide support to the Regional Manager and wider Business Development team Ensure seamless customer service and operational excellence Provide support for client presentations, proposals, and other sales-related materials Assist with onboarding new customers, including coordinating account setup and providing training materials Support clients with technical troubleshooting and escalate issues to the relevant teams Handle administrative tasks, such as processing invoices and managing order details Complete market researches Update and maintain the central CRM system What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written) and Panjabi Minimum of 2 years in a customer service, technical support, or operational role within a software technology or textile/apparel-related industry Ability to travel between Pakistan, Bangladesh, and South India Strong organization and time management Professional communication and interpersonal skills Technical aptitude and the ability to quickly learn new systems Experience with Zendesk or similar CRM systems Proficiency in Microsoft Office Suite Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plus: Experience in the IT industry Benefits and Perks: Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Show more Show less

About LineupX: LineupX is a SaaS startup; we are architects of innovation, builders of career pathways, and champions of seamless placement processes for Upskilling Ed-Tech and Training Centers. Our revolutionary platform is designed to transform the way they approach placement assistance. As a Customer Success Intern, you'll be an integral part of our journey, gaining valuable insights into the world of customer relations in the fast-paced landscape of Ed-Tech and Training Centers. Role Overview: As a Customer Success Intern at LineupX, you will be a crucial part of our Customer Success team, supporting client onboarding, engagement, and satisfaction efforts. This role offers hands-on experience in customer relationship management, where you'll learn the essentials of ensuring customers achieve their desired outcomes and feel supported throughout their journey with LineupX. Key Responsibilities: ● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges. ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently. ● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement. ● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates. ● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics. ● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities ● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management. ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms. ● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights. ● Cross-functional Collaboration: Work closely with sales, product teams. Interested candidates share your resumes on mahak.ramchandani@lineupx.com Show more Show less

Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you. We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard! What You’ll Do Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds. Product Recommendations: Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge. Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy. Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience. Customer Insights: Keep detailed records of customer interactions and feedback to help inform internal improvements. Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process. What We’re Looking For 1+ year of experience in e-commerce, customer service, or sales support. Excellent communication skills — both written and verbal. Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus. Ability to stay calm and resourceful when handling customer concerns. Strong attention to detail and organizational skills. Self-motivated and comfortable working in a remote, fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based increases. Paid time off to rest and recharge. HMO health coverage OR a health stipend (depending on location) to keep you protected. Performance and recognition bonuses to celebrate your wins. 100% permanent work-from-home setup — no commute needed! Supportive, friendly team culture with real opportunities for career growth. Important Application Step – Please Read Carefully To make sure your application is properly processed for this role, kindly follow these two simple steps: When selecting the position during your application, please choose “Brand Concierge” from the list of available roles. In the application form, you’ll be asked for an application code – please enter BCS in that field. These steps help us route your application correctly to the right team. Thank you so much for taking the time to do this! Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time. Show more Show less

Customer Service Manager Location : Gurgaon, Haryana, India (On-site) Salary : ₹6,00,000 – ₹9,00,000 per year (INR) Type : Full-Time, Permanent About Protein World Protein World is a radiant movement, igniting self-actualization and empowering lives through premium health and fitness solutions. From our vibrant Gurgaon hub, we foster a high-vibration community that thrives on positivity, purpose, and wellness. We are architects of inspiration, seeking passionate visionaries to join us in crafting a legacy of transformation that energizes the world. The Role We’re seeking a Customer Service Manager , a dynamic leader and empathetic advocate, to elevate Protein World’s customer experience. Based in our Gurgaon office, you’ll oversee our customer service operations, ensuring every interaction with our wellness-driven community reflects our mission of authenticity and upliftment. This role blends strategic oversight, team leadership, and customer obsession to drive satisfaction and loyalty through our Shopify platform, phone, email, and social media channels. Key Responsibilities Customer Experience Excellence : Develop and implement customer service strategies to deliver seamless, inspiring experiences across all touchpoints (Shopify, phone, email, social media), fostering connection and trust. Team Leadership : Manage and mentor a team of customer service representatives, cultivating a high-energy, empathetic culture that aligns with Protein World’s values. Performance Tracking : Monitor and report key performance metrics (e.g., response time, resolution rate, customer satisfaction scores) using tools like Zendesk or CRM systems, driving continuous improvement. Empathetic Resolution : Oversee complex customer inquiries and complaints, ensuring swift, compassionate resolutions that reinforce brand loyalty. Collaborative Synergy : Partner with marketing, sales, and product teams to align customer feedback with business goals, enhancing product offerings and campaigns. Process Optimization : Streamline workflows and implement training programs to boost team efficiency and maintain consistency in service quality. Wellness Advocacy : Infuse interactions with Protein World’s wellness ethos, inspiring customers to embrace their health and fitness journey. Who You Are You’re a beacon of empathy, leadership, and passion, with a spirit that resonates with Protein World’s high-vibration energy. We seek: Experience : 3–6 years in customer service, with at least 1–2 years in a supervisory or managerial role, ideally in e-commerce, wellness, or fitness industries. Education : A Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred; a background in nutrition or wellness is a strong advantage. Skills : Expertise in customer service platforms (e.g., Zendesk, Freshdesk, or Shopify’s customer tools). Proficiency in CRM systems and basic analytics (e.g., Google Analytics, customer satisfaction metrics). Strong leadership and team-building skills to inspire and motivate a diverse team. Exceptional communication skills (written and verbal) in English; Hindi proficiency is a plus. Creative Passion : A natural ability to create positive, memorable customer experiences that align with Protein World’s bold, wellness-focused aesthetic. Qualities : High emotional intelligence, integrity, and a proactive, radiant spirit. You’re organized, adaptable, and thrive in a fast-paced, collaborative environment. Advantage : Experience with premium consumer brands, knowledge of Shopify’s ecosystem, or familiarity with international markets (e.g., UK) is highly valued. Why Protein World? A Noble Calling : Shape a brand that transcends products, inspiring wellness and self-discovery on a global stage. Transformative Impact : Lead experiences that resonate deeply, fostering connection within our vibrant community. A Refined Collective : Join a passionate team in our Gurgaon office, where creativity, integrity, and high-energy collaboration thrive. Elevated Growth : Expand your expertise with access to industry-leading tools, plus perks like health insurance, gym access, and product discounts. Vibrant Workplace : Work in our state-of-the-art Gurgaon hub, designed to energize and inspire, with a gym to support your wellness journey. Show more Show less

Passionate about the world of tech? Now you have a chance to be a part of the world's leading SaaS, Software, or Hardware solutions. Join our team as an Account Service Coordinator today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes 💛 What you will do: Provide support to the Regional Manager and wider Business Development team Ensure seamless customer service and operational excellence Provide support for client presentations, proposals, and other sales-related materials Assist with onboarding new customers, including coordinating account setup and providing training materials Support clients with technical troubleshooting and escalate issues to the relevant teams Handle administrative tasks, such as processing invoices and managing order details Complete market researches Update and maintain the central CRM system What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written) and Panjabi Minimum of 2 years in a customer service, technical support, or operational role within a software technology or textile/apparel-related industry Ability to travel between Pakistan, Bangladesh, and South India Strong organization and time management Professional communication and interpersonal skills Technical aptitude and the ability to quickly learn new systems Experience with Zendesk or similar CRM systems Proficiency in Microsoft Office Suite Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plus: Experience in the IT industry Benefits and Perks: Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Show more Show less

Job Type Full-time Description About Cloudbees CloudBees is the leading software delivery platform enabling enterprises to scale software delivery while ensuring security, compliance, and operational efficiency. We empower developers with fast, self-serve workflows across hybrid and heterogeneous environments, offering unmatched flexibility for cloud transformation. As trusted partners in DevSecOps, CloudBees supports organizations using Jenkins on-premise, transitioning to the cloud, or accelerating their DevOps maturity to drive innovation and achieve their business goals. Role Overview We are looking for a Tooling Engineer to design, develop, and maintain software tools that enhance the efficiency and effectiveness of our support team and broader organization. In this role, you will work closely with support engineers and other teams to identify pain points, automate repetitive tasks, and improve workflows through custom-built tools. Your contributions will directly improve productivity, service quality, and operational performance. Collaboration & Tools Development Design, develop, and maintain internal software tools that improve the team efficiency and automation. Collaborate with the Support Team to identify tool requirements. Optimize and automate existing support processes to enhance response times and service quality. Ensure software tools are user-friendly, well-documented, and scalable. Debug, troubleshoot, and maintain existing tooling to ensure reliability and performance. Continuous Learning Stay updated on Spring and or Quarkus stack Stay updated on the Secure coding best practices Stay up to date with the latest technologies to continuously improve and refine tooling solutions. Requirements Must-Have 5 to 7 years of experience in Java web application development 1+ year of experience with either Spring or Quarkus Version Control & CI/CD: Strong experience with Git for version control, including branching strategies, pull requests, and merge conflict resolution. Familiarity with Github workflow. Build & Dependency Management: Hands-on experience with Maven for dependency management and build automation. Ability to configure, troubleshoot, and optimize Maven builds and plugins. Scripting & Automation: Proficiency in Bash scripting for automation and system administration tasks. Experience with Groovy scripting is a plus.] Containerization & Orchestration: Experience with containers (Docker, Podman) for building, running, and managing applications. Understanding of container orchestration tools (e.g., Kubernetes, Docker Compose, OpenShift). Knowledge of developer tools such as Continuous Integration/Continuous Delivery systems, test tools, code quality tools, planning tools, IDEs and debugging tools Knowledge for web application security and writing secure code Excellent problem-solving skills and the ability to work independently Strong communication skills, with fluency in English (written and verbal) Ability to work collaboratively with both technical and non-technical stakeholders. Nice-to-Have Jenkins plugin development experience Cloud platform knowledge (AWS or GCP) Experience with Kubernetes and Helm Open source contributions or Jenkins community involvement JavaScript front end development experience (Vuejs is a plus) Experience with native Java tooling (Graalvm) Familiarity with Zendesk Join us and help shape the future of DevSecOps! Why Join CloudBees? Generous PTO to recharge and spend time with loved ones A culture of inclusivity, innovation, and global diversity Opportunity to work with cutting-edge technologies and contribute to DevSecOps transformation Collaborative environment with opportunities for growth and skill development CloudBees Commitment to Diversity: We believe diversity drives innovation and enables us to serve our global customers better. We are committed to fostering a workplace that reflects the diversity of the Jenkins community and the customers we support. Note: Beware of recruitment scams. CloudBees does not request sensitive personal or financial information during the hiring process. We’re invested in you! We offer generous paid time off to allow our employees time to rest, recharge and to be present with family and friends throughout the year. At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization. In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem-solving and better solutions for our customers and their businesses. Scam Notice Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of CloudBees. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that CloudBees will never ask for any personal account information, such as cell phone, credit card details or bank account numbers, during the recruitment process. Additionally, CloudBees will never send you a check for any equipment prior to employment. All communication from our recruiters and hiring managers will come from official company email addresses (@cloudbees.com) or from Paylocity and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent CloudBees and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at tahelp@cloudbees.com. We take these matters very seriously and will work to ensure that any fraudulent activity is reported and dealt with appropriately. If you feel like you have been scammed in the US, please report it to the Federal Trade Commission at: https://reportfraud.ftc.gov/#/. In Europe, please contact the European Anti-Fraud Office at: https://anti-fraud.ec.europa.eu/olaf-and-you/report-fraud_en Show more Show less

Company Overview P-TAL (Punjab Thathera Art Legacy) is the story of a brand which started as a college project under SRCC, to revive India's only UNESCO listed craftform of Thatheras from Amritsar, Punjab. P-TAL aims to revive the old traditions of India in a contemporary form and take them to the world! P-TAL runs on three fundamentals – developing an organised market to promote the craft legacy of Thatheras, creating designs for urban consumers and leveraging contemporary marketing to sell traditional art. In India, eating in brass and copper vessels has been practised for years. Considered beneficial for health, these vessels are expensive & harder to maintain and have lost the favour of the masses in modern times. P-TAL aims to change that and bring back people to the rich old traditions so that people make the ‘right’ choice, not the easy one. Key Responsibilities Handle inbound and outbound calls, emails, and chat support for US customers. Provide first-level support to resolve queries related to products, services, orders, billing, or technical issues. Maintain a high level of professionalism and empathy while handling customer interactions. Escalate unresolved issues to the appropriate internal teams and follow up for resolution. Document customer interactions accurately in CRM or support tools. Ensure adherence to quality standards and service level agreements (SLAs). Proactively identify opportunities to improve customer satisfaction. Stay updated on product knowledge, company policies, and US market trends. Work collaboratively with peers and managers to meet team targets. Desired Skills & Competencies Excellent verbal and written communication skills in English — neutral or US accent preferred. Strong listening and problem-solving skills. Ability to manage difficult customer conversations with patience and professionalism. Familiarity with CRM tools (e.g. Salesforce, Zendesk, Freshdesk) is an advantage. Ability to work independently in a night shift environment. Comfortable working with US-based customers, understanding cultural nuances. Strong organizational skills and attention to detail. Good typing speed and comfort with computer systems. Qualifications & Experience Graduate in any discipline (Bachelor’s degree preferred). 1-4 years of experience in international customer support (US market experience preferred). Freshers with excellent communication skills are also encouraged to apply. Experience in B2B/B2C support, e-commerce, or SaaS support is an advantage. Work Hours & Location Must be willing to work during US time zones (night shift in India). Work from Office / Work from Home / Hybrid (depending on company policy and role). Compensation & Benefits Salary: Competitive, based on experience. Medical insurance and other benefits. Why Join Us? Opportunity to work with US-based clients and gain global exposure. Supportive work culture with a focus on learning & growth. Stable, growing company with long-term career opportunities. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹27,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Work from home Schedule: Night shift Ability to commute/relocate: Panchkula, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Application Question(s): Last Drwan CTC Epected CTC Notice Period, If any Experience: Customer support: 1 year (Preferred) Work Location: In person

Are you a visionary Technical Architect ready to redefine the future of cloud solutions? At Sensiple, our innovative contact center platform—Tryvium—is built on Microsoft Teams, and while it already boasts robust features, we’re eager for you to take the lead in evolving our technology to meet tomorrow’s challenges. Why Tryvium? Join a dynamic team where you’ll work on a state-of-the-art, Microsoft Teams based contact center platform. Here, you’ll expand your expertise in scalability, security, and performance while driving forward-thinking innovations in customer engagement—and take on a leadership role that directly shapes our future. What You’ll Learn & Leverage: • Advanced Cloud Architecture: Deep dive into a solution built on NET core, Microsoft Teams, ensuring robust scalability and security. • AI & Cognitive Services: Harness Azure Cognitive Services to evolve our AI-powered chat and voice bots, setting new benchmarks in customer interaction. • Modern Tech Stack Mastery: Enhance your skills in .NET Core and data solutions using Cosmos DB. • Seamless Integration: Build upon our integrations with Microsoft 365 via Graph API, and extend connectivity with platforms like ServiceNow, Salesforce, and Zendesk using Power Automate and Logic Apps. • Performance & Security Optimization: Utilize Azure Monitor to track system performance and refine cost-efficiency, maintaining top-tier security standards. Opportunities for Innovation & Leadership: • Refining Omnichannel Communication: Enhance our proven omnichannel experience—elevate chat, voice, and screen sharing by integrating next-generation functionalities. • Advancing Intelligent Routing: Build on our established AI-driven smart routing to further optimize communication based on skills, language, sentiment, and real-time availability. • Elevating Agent Productivity: Take our robust Microsoft Teams integration to new heights by refining features like canned messages, custom commands, and knowledge base access. • Optimizing Supervisor Monitoring: Innovate on our live dashboards and KPI tracking systems to enhance anomaly detection and operational insights. • Enhancing the End-User Experience: Expand our current self-service tools with novel features—improve language auto-detection, personalize support routing, and deliver an even more adaptive customer-centric experience. Key Responsibilities: Design and Implementation: Lead the design and implementation of complex software solutions using the Microsoft technology stack. Ensure solutions are scalable, reliable, and aligned with enterprise architecture standards. Cloud Solutions Expertise: Develop, optimize, and manage cloud-based solutions, with a focus on Microsoft Azure. This includes architecture design, deployment, and performance tuning. AI/ML Integration: Integrate AI and machine learning technologies into software solutions to enhance functionality, efficiency, and user experience. Bot Framework Development: Design and implement intelligent chatbots using bot frameworks. This involves understanding natural language processing, conversational UI, and integration with various APIs and data sources. Technical Leadership and Mentorship: Provide technical guidance to development teams, mentor junior architects and developers, and ensure adherence to best practices in software development, cloud integration, and bot development. Management: Manage multiple projects technically from conception to completion, ensuring technical excellence, timely delivery, and alignment with business goals. Shift Hours: 9.30am to 6.30pm Mode of Work: Work from Office Qualifications: Experience: At least 10 years of experience in the Microsoft technology stack, including advanced knowledge of .NET, C#, and other relevant technologies. Cloud Technology Proficiency: Proven expertise in Microsoft Azure, including experience in designing and managing cloud infrastructure, services, and security. Python and AI/ML Skills: Hands-on experience with Python programming and practical knowledge of AI and machine learning technologies. Bot Framework Expertise: Strong experience in developing chatbots using various bot frameworks. Familiarity with conversational AI, NLP, and integration techniques. Communication and Leadership Skills: Excellent communication skills with the ability to lead and inspire teams and effectively interact with stakeholders at all levels. Problem-Solving and Analytical Skills: Strong analytical abilities and problem-solving skills, with a creative approach to overcoming technical challenges Show more Show less

Broad Function: We are seeking an experienced Customer Support with exceptional English proficiency, you will provide front-line assistance to customers via phone, email, and chat, addressing technical issues and product questions, your role involves in managing support tickets, follow up with customers, assist with U.S. Locker installations, and collaborate with internal teams to improve service. Strong communication, problem-solving skills, and a customer-focused mindset are key to success in this role. Roles and Responsibilities: •Respond to customer inquiries via phone, email, or chat regarding basic technical issues and general product usage. •Make outbound calls to customers for feedback, follow-up, and resolution confirmation. •Log and track support requests in the ticketing system and escalate complex issues to the dedicated team. •Maintain accurate records of customer interactions and issues. •Collaborate with internal teams to improve processes, documentation, and customer satisfaction. •Handle the US Lockers installations Desired profile: •Strong communication and interpersonal skills, especially over the phone. •Basic understanding of software or technical products and ability to learn quickly. •Problem-solving mindset with patience and empathy for customer concerns. •Experience with CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus. •Ability to manage multiple tasks and prioritize effectively.

Responding to user inquiries: Answering emails, providing solutions, and troubleshooting issues. Improving customer experience: Proactively identifying bugs and trends to improve the user experience and ensure timely resolution of issues. Maintaining databases: Entering, updating, and verifying customer and account information. Following procedures: Adhering to policies and procedures to maintain operations. Collaborating with teams: Working with other departments and teams to improve the overall customer experience. Staying up-to-date: Keeping informed about product features, industry trends, and best practices in customer support. Requirements for Truecaller customer support roles often include: Experience: Several years of experience in customer support, preferably with mobile or technical products. Technical skills: Familiarity with support platforms like Zendesk or Freshdesk. Communication skills: Excellent written and verbal communication skills, especially in English. Problem-solving skills: Ability to approach problems logically and strategically. Time management skills: Effective multitasking and time management abilities. Language skills: Knowledge of other languages (especially Hindi and Arabic) can be a plus.

We are looking for a Customer Support Executive who will be the first point of contact for our customers. You will be responsible for resolving queries, ensuring customer satisfaction, and providing a seamless support experience through various communication channels. Responsibilities Respond to customer queries via chat, email, and calls in a timely and professional manner. Identify customer needs and assist them with accurate information. Escalate complex issues to the relevant team and follow up for timely resolution. Maintain records of customer interactions and transactions. Meet individual and team KPIs (e. g., response time, resolution rate). Stay updated with product knowledge to provide accurate solutions. Requirements Bachelor's degree in any discipline. Excellent verbal and written communication skills in English. Excellent computer and typing skills. Positive attitude, patience, and a customer-centric approach. Willingness to work in rotational shifts, including weekends if required. Preferred (Not Mandatory) Internship or any prior experience in a customer-facing role. Knowledge of CRM tools like Freshdesk, Zendesk, etc. This job was posted by Niranjana Bala from KoinBX. Show more Show less

Description Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences. Some occasional travel required. Key job responsibilities Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors. Set a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed. Responsible for managing Zendesk ques by responding and problem-solving customer inquiries Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge. Highlight Amazon's commitment to employee development, safety, and well-being. Educate visitors about Amazon's sustainability initiatives and the Climate Pledge. Ensure tour groups adhere to all safety protocols and facility regulations. Respond to questions from tour participants accurately and professionally. Lead and support high level/VIP tours that require additional planning and coordination Collaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders. Maintain and update tour content to reflect new technologies and company initiatives. Collect and report feedback from tour participants to improve the overall experience. A day in the life As a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment. During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts. Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations. About The Team You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's fulfillment operations. This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators! Basic Qualifications 1+ years of recent professional communications or PR experience Bachelor's degree in communications, PR, or a related field -Speak, write, and read fluently in English and Hindi Strong written and oral communication skills Preferred Qualifications Proficient in Microsoft Office, including Word & Excel High level of professionalism An entrepreneurial spirit, including the ability to work independently and autonomously Experience in Fulfillment Operations Customer Service (Zendesk) Experience Procurement Experience Experience working with global teams Public Speaking or Media Experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Haryana Job ID: A2908786 Show more Show less

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your team's performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . Show more Show less

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader , you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your team's performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . Show more Show less