4268 Zendesk Jobs - Page 50

Requisition ID: 96336 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services...

We are seeking a highly motivated and experienced Customer Support Manager to lead our support team and ensure exceptional service delivery to our clients. The ideal candidate will have strong leadership skills, a customer-first mindset, and proven expertise in managing support operations. Key Responsibilities Lead and manage the customer support team to deliver outstanding service and timely resolution of client issues. Develop and implement support strategies, processes, and best practices to enhance customer satisfaction. Monitor and analyze support metrics (response time, resolution rate, CSAT, NPS, etc.) and drive continuous improvement. Handle escalated customer concerns with professio...

Position Overview: Role: Senior Customer Support Experience Required: 3+ years Work Model: Work from Office Location: Bhopal, Madhya Pradesh Industry Preference: Candidates with experience in the camera, photography, or video industry. About the Company: Company Name: IZI Mission: To offer premium gadget features at affordable prices. Website: izicart.com Key Responsibilities: Develop and implement customer support strategies. Oversee multi-channel support (chat, email, voice). Drive lead generation and conversion strategies. Lead and mentor a customer support team. Analyze performance metrics and improve customer experience. Collaborate with other departments to align messaging and engageme...

Role Overview: We are looking for a proactive Zendesk Consultant to join our Gurgaon-based team. The ideal candidate should have hands-on experience with Zendesk and the ability to understand business processes to deliver optimal CRM solutions. You may also be involved in other platforms like Vryno or Zoho, depending on project requirements. Key Responsibilities: Serve as the primary functional expert for Zendesk implementation, configuration, and day-to-day management. Understand business requirements and design Zendesk workflows, automation, and user roles accordingly. Ensure seamless ticket lifecycle management, reporting, and system optimization. Collaborate with internal teams and stake...

Job Category: Customer Experience & Support Technology Job Type: Full Time Job Location: Bangalore Delhi Hyderabad NCR Pune Vijayawada Job Title: NICE CXone Specialist Location: Bangalore, Hyderabad, Pune, Delhi NCR, Vijayawada (Hybrid) Experience: 3 to 8 Years Joining: Immediate to 15 Days Interview Mode: Face-to-Face About The Role We are seeking a highly skilled NICE CXone Specialist to join our team and lead the design, implementation, and optimization of cloud-based contact center solutions . The ideal candidate will have hands-on experience with NICE CXone Studio and Central , strong technical proficiency in VoIP/SIP systems , and the ability to integrate and automate using REST APIs a...

Job Title: Service Desk Engineer Location: Pune, India Job Type: Full-time Key Responsibilities: Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing systems. Provide basic troubleshooting for hardware, software, network, and application issues. Accurately log all service requests, incidents, and resolutions into the ticketing system. Escalate complex issues to L2/L3 teams as per escalation matrix. Follow up with users to ensure issues are resolved in a timely manner. Maintain and update documentation, FAQs, and knowledge base articles. Ensure adherence to SLAs and provide high-quality customer service. Support user account management,...

We’re Hiring: Senior Process Trainer – Email & Voice Support (GCC & AI Solutions) Location : Onsite – Hyderaba dShift & Week offs : Rotationa lExperience : 3–5 years in BPO Process Training (Voice & Email ) *Only Immediate Joiners are preferre d* Apply here - Click h ere We’re looking for a passionate and experien ced Senior Process Tra iner to join our team! In this role, you’ll design and deliver training programs, onboard and upskill employees, develop SOPs, and coach teams to achieve excellence in CSAT, AHT, and FCR. What You’l l Do:Conduct onboarding, refresher, and upskilling training for Voice & Email proce sses.Develop training content such as SOPs, scripts, and knowledge base arti c...

Position Overview: Role: Senior Customer Support Experience Required: 3+ years Work Model: Work from Office Location: Bhopal, Madhya Pradesh Industry Preference: Candidates with experience in the camera, photography, or video industry. About the Company: Company Name: IZI Mission: To offer premium gadget features at affordable prices. Website: izicart.com Key Responsibilities: Develop and implement customer support strategies. Oversee multi-channel support (chat, email, voice). Drive lead generation and conversion strategies. Lead and mentor a customer support team. Analyze performance metrics and improve customer experience. Collaborate with other departments to align messaging and engageme...

Role: Achieve strong product market fit with a simple-to-use, but high-quality solution for our end-user personas. Incorporated disciplined customer discovery techniques and user-centered approach to product design, aligned to our focused GTM strategy. Delivered a 3-4X increase in End-user adoption/usage. Effectively define product requirements by leveraging deep domain knowledge of End-user users, frequent customer validation throughout the PM life cycle (discovery, design, pre-sales, post-sales, adoption, usage, expansion, and renewal), Customer Advisory feedback, Product Council feedback and product usage data to solve end-user’s most pressing pains. Effectively communicate OKR-based requ...

Achieve strong product market fit with a simple-to-use, but high-quality solution for our end-user personas. Incorporated disciplined customer discovery techniques and user-centered approach to product design, aligned to our focused GTM strategy. Delivered a 3-4X increase in End-user adoption/usage. Effectively define product requirements by leveraging deep domain knowledge of End-user users, frequent customer validation throughout the PM life cycle (discovery, design, pre-sales, post-sales, adoption, usage, expansion, and renewal), Customer Advisory feedback, Product Council feedback and product usage data to solve end-user's most pressing pains. Effectively communicate OKR-based requiremen...

About Tide At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to e...

Job Description Job Title: IT Service Desk Specialist Location: Onsite – Zendesk Office Department: Global Service Desk Love helping people? Well, Zendesk is looking for an IT Service Desk Specialist who is a sharp go-getter! You should be customer-centric, a problem solver, caring, honest, observant, humble, rational and above all else self-aware. To be successful here you should not be shy and be ready to address any task big or small. We are looking for someone who is collaborative, has a good work ethic and enjoys being part of a diverse team across the globe. About Zendesk At Zendesk, we believe outstanding customer experiences come from exceptional service and collaborative teamwork. W...

Sr. Sales Operations Analyst Remote- Pune, India EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values: Invested Relationships Fiscal Prudence Candid Conversations ABOUT EGNYTE Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democ...

Company Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall detection, and welfare check solutions. Telelink is committed to delivering reliable and cost-effective solutions, backed by a team of experienced professionals dedicated to customer satisfaction. Role Description This is a full-time remote role for a Service Desk Manager. The Service Desk Manager will be responsible for overseeing technical s...

Position Overview: We are seeking a proactive and technically skilled Solution Architect to join our dynamic team. The ideal candidate will design, demo, and implement tailored AI-driven and conversational workflows that align with customer support objectives. This role requires close collaboration with client IT teams, business stakeholders, and internal teams to integrate CRMs and APIs, manage project risks, guide user testing, and ensure successful go-live execution—all while delivering seamless, automated customer support experiences. Key Responsibilities: Solution Design & Customization: Design, demo and build tailored AI-driven and conversational workflows that align with customer supp...

Requisition ID: 96511 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services...

Requisition ID: 96338 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services...

Requisition ID: 96337 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. Our advisory and consulting ex...

Requisition ID: 96336 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services...

Requisition ID: 96339 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services...

Job Description Who We're Looking For: Zendesk is seeking an innovative and motivated Senior Software Engineer to join our growing Engineering & Integration Shared Services team. This role is essential for driving productivity and efficiency across the organization by leveraging cutting-edge tools and processes to address technical business challenges. As part of this team, you will develop software solutions using best-in-class tools and platforms, integrate data across SaaS systems, and enhance the employee and customer experience with Zendesk products. Responsibilities: Development & Implementation : Design, develop, document, test, and deploy standardized solutions using integration, aut...

As an Account Support Associate, you'll work closely with the Operations Manager in India and Key Account Managers in US, Europe and act as a central point of coordination between internal teams, account managers, and systems. You'll handle operational support tasksfrom maintaining pricing data to tracking project progressso the KAM team can focus on growing client relationships. Work Location : Hybrid; Office Lcoation: Andheri /Malad Key Responsibilities: Account Manager Support: Act as the main contact for Account Managers, providing timely updates and ensuring smooth flow of information Pricing Management: Maintain and update pricing sheets, ensuring accuracy and easy accessibility for st...

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...