1644 Zendesk Jobs - Page 50

About the Role We are looking for a technically strong and customer-obsessed Technical Customer Support Engineer to join our growing team. You will be the first line of defense for our customers — resolving technical issues, guiding them through best practices, and ensuring a smooth, reliable experience with our platform. This role is ideal for someone who enjoys diving deep into technical challenges and thrives in a fast-paced, collaborative environment. Key Responsibilities Technical Support: Provide timely and professional support to customers via chat, email, and video calls. Troubleshooting: Diagnose and resolve infrastructure, deployment (Docker, Kubernetes), networking, API, authentication, and integration-related issues. Product Expertise: Become a product expert by deeply understanding our deployment architecture and various customer use cases. Issue Triage: Partner with engineering teams to escalate complex bugs or product limitations, ensuring accurate prioritization and timely resolutions. Documentation: Create and maintain detailed support documents, technical FAQs, internal knowledge bases, and customer-facing playbooks. Customer Enablement: Assist customers with onboarding, implementation guidance, and architectural best practices to ensure long-term success. Feedback Loop: Gather and relay actionable feedback from customer interactions to Product and Engineering teams. Monitoring & Observability: Utilize observability tools like Grafana and Prometheus to monitor platform performance and preemptively identify customer-impacting issues. Qualifications 3–5 years of experience in technical support, DevOps, or a related customer-facing engineering role. Hands-on experience with Docker , Kubernetes , cloud infrastructure (AWS/GCP/Azure), and REST APIs. Strong troubleshooting skills across different layers of the stack — from network to application. Excellent written and verbal communication skills, with a customer-first attitude. Experience working with observability tools (Grafana, Prometheus, etc.). Ability to work flexible shifts aligned with US and European time zones. Bonus: Experience using support ticketing tools (e.g., Zendesk, Freshdesk) and familiarity with CI/CD pipelines. Why Join Us? Work with cutting-edge cloud and SaaS technology. Be part of a high-impact team shaping customer success. Opportunities for career growth into technical account management, product support, or engineering roles. Competitive salary

We are seeking a proactive and detail-oriented Technical Support Analyst with 1–3 years of experience to join our team. This role involves providing application support , troubleshooting technical issues, and working closely with internal teams to ensure system stability and performance. The ideal candidate should have experience with Python/Shell scripting, Linux CLI, and ticketing tools , along with a foundational understanding of cloud infrastructure . This is an excellent opportunity for individuals looking to expand their technical expertise and grow within a fast-paced, technology-driven environment. Key Responsibilities: Application Support: Provide technical support and troubleshooting assistance for enterprise applications. Incident Management: Handle support tickets using a ticketing tool, ensuring timely resolution and adherence to SLAs. Scripting & Automation: Utilize Python/Shell scripting to automate repetitive tasks and enhance system efficiency. Linux Administration: Work with Linux CLI to diagnose and resolve system-level issues. Monitoring & Alerts: Monitor application and infrastructure performance, escalating issues when necessary. Cloud Understanding: Assist in troubleshooting application issues within cloud-based environments (AWS, Azure, or GCP). Collaboration: Work with development and operations teams to resolve incidents and implement improvements. Documentation: Maintain accurate records of troubleshooting steps, resolutions, and standard operating procedures (SOPs). Key Skills and Qualifications: 1–3 years of experience in technical/application support or a related field. Proficiency in Python/Shell scripting for automation and troubleshooting. Hands-on experience with Linux CLI for system diagnostics and issue resolution. Prior experience working with ticketing tools (e.g., Jira, ServiceNow, Zendesk) is mandatory. Basic understanding of cloud infrastructure (AWS, Azure, GCP) and its impact on applications. Strong analytical and problem-solving skills with attention to detail. Ability to multitask, prioritize incidents, and work efficiently in a fast-paced environment. Excellent communication skills, with the ability to document and explain technical issues clearly. Preferred Skills (Nice-to-Have): Familiarity with CI/CD pipelines and DevOps practices. Experience with monitoring tools like Grafana, Prometheus, or Datadog. Exposure to SQL databases for querying and troubleshooting. Location(s): India Remote Show more Show less

Job Information Date Opened 04/06/2025 Province Uttar Pradesh Job Type Full time Industry Software Product Shift Timing Night shift/US Work Experience 0-3 years Weekly Off 5 Day working with Saturday and Sunday off City Noida Country India Postal Code 201303 Job Description Broad Function: We are seeking an experienced Customer Support with exceptional English proficiency, you will provide front-line assistance to customers via phone, email, and chat, addressing technical issues and product questions, your role involves in managing support tickets, follow up with customers, assist with U.S. Locker installations, and collaborate with internal teams to improve service. Strong communication, problem-solving skills, and a customer-focused mindset are key to success in this role. Roles and Responsibilities: Respond to customer inquiries via phone, email, or chat regarding basic technical issues and general product usage. Make outbound calls to customers for feedback, follow-up, and resolution confirmation. Log and track support requests in the ticketing system and escalate complex issues to the dedicated team. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to improve processes, documentation, and customer satisfaction. Handle the US Lockers installations Requirements Desired Candidate profile: 1–3 years of experience in customer support, technical helpdesk, or a related role. Strong communication and interpersonal skills, especially over the phone. Basic understanding of software or technical products and ability to learn quickly. Problem-solving mindset with patience and empathy for customer concerns. Experience with CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus. Ability to manage multiple tasks and prioritize effectively. Familiarity with common troubleshooting for software or web-based tools. Prior experience in a B2C or B2B customer service environment Benefits The company offers a range of employee benefits including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving

The Local Marketing Support Team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels. A Sr Manager, Local Marketing Support is responsible for the overall success of a company's customer service department. They will be comfortable working directly with corporate stakeholders and individual franchisees and dealers, and will have a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other departments within the company to effectively communicate and train program/product/policy updates to the support team members. Responsibilities Providing day-to-day leadership to Brandmuscle’s local marketing support team, helping to ensure that all support service level metrics are being achieved Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services Working with cross-functional team members to drive business targets and deliver on shared team goals Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement) Presenting a training program and defined career path Respond to customer inquiries, resolve problems, and provide a positive customer experience Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives Team management: Hire, train, and supervise customer service representatives Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management Quality assurance: Develop quality control processes, monitor interactions, and provide feedback to improve service delivery Training: Provide training and upskilling opportunities for team members Requirements Bachelor’s degree required Familiarity with a variety of approaches to provided customer service through email, chat, and inbound/outbound calls Superior communication skills, both verbal and written Detail- and client service-oriented Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook) Excellent organizational skills Ability to manage escalation path Experience Minimum of (5) years of management experience in a customer service environment Experience with Zendesk, Salesforce, Workforce Management recommended Show more Show less

Reporting to the Senior Operations Manager, the Operations Manager thrives in a high growth environment and easily adjusts to rapid changes in people, process, and product. You are very analytical, structured, and detail-oriented with a sharp focus on building scalable operations within complex cross-functional environments. In the Operations Manager role, you’ll work directly with Operations leadership and product partners on strategic identification and prioritization of opportunities that will ensure we achieve our aims of contact deflection, efficient processing and customer experience excellence. The Operations Team Works At The Intersection Of The Most Important Issues Facing The Global Operations & Service Team. The Operations Team Works Closely With Senior Leadership And Cross-functionally, Shaping And Driving Strategic, Operational, And Organizational Improvements Across The Team Such As Alignment to Global Service strategy and implementation of change, which embraces localisation Being the critical interface with R&D (product, engineering) to ensure tech approach to self-serve and post booking travel support experience Collaboration with front, mid, back office teams to drive the true TMC experience for customers Driving customer insights to deliver improvements in quality, learning and product roadmap Ownership of agent tooling to establish a world class consultant and customer experience Consultant and Agent advocate and champion What You’ll Do Being the critical interface for the support product feedback received by the operational and service teams, owning the process of triaging, impact assessment and prioritisation towards our R&D teams (product, engineering) Representing the Service team of consultants along with the Operational team of agents to support the product teams with regular Product improvement prioritization and working with the change management team to implement confirmed product roadmaps into operational success amongst our consultant population Using sound logic to select and prioritize service improvement opportunities based on issue volume, users impacted, revenue impact, and other relevant metrics Program as well as project management will form a key part of the role and this may include; supporting with the onboarding of acquisitions, managing new supply processes related to our inventory sources or working with third party support teams Acting as a trusted partner for the Service leadership team. Being successful in the role you manage, analyze, understand and deliver according to well defined objectives and executing according to a well defined plan. The role requires to be hyper focussed on delivering the key responsibilities, further developments are clearly planned and prioritized Build a long term process which includes project and task boards, monthly team meetings, quarterly prioritization with IT, Data, Security, Finance, CS, Product and Service Working with our Business Process Analysts you will manage processes, identifying measurable improvement opportunities as well as understanding the success of any new processes which have been operationalised Transforming our multi-system support tooling into a one view agent desktop (TX 2.0) and organizing high adoption and functionality of the tool What We’re Looking For 7+ Years in TMC/BT Operations Management role covering all supplier products i.e air, rail, car and hotel 5+ Years proven GDS experience to expert level IATA accreditation (WWAFT / VAII / BA2) Strong organizational skills to manage multiple concurrent projects with varied stakeholders Strong ability to clearly develop and document processes Ability to develop a strategy, communicate it clearly, and get buy-in and support to execute Excellent communication skills and strong emotional intelligence Ability to easily create and build relationships across varied teams, in varied locations and time zones, both internally and externally, whilst challenging the status quo Ability to strategize and execute on a global scale, whilst incorporating localised nuances Creative, solutions-driven person who acts independently whilst keeping your team(s) aligned Prioritization legend, understand when and how to say no, or later Knowledge of, and familiarity with, CRM applications (e.g. Salesforce, ZenDesk, etc) Customer-Centric: The customer is at the forefront of everything we do - you must live and breathe customer support and promote high customer engagement through all interactions Ability to work independently and effectively as part of a team Business analytics - Data driven with the ability to apply and use data analytics to gain deeper, real-time insights into performance and trends Results driven and proactive with ability to own and execute area of responsibility with excellence Technically proficient with travel systems and third party supplier platforms and tools Demonstrated ability to make effective use of available resources to complete tasks to agreed timelines Leading by example at all times Solid business acumen Show more Show less

Broad Function: We are seeking an experienced Customer Support with exceptional English proficiency, you will provide front-line assistance to customers via phone, email, and chat, addressing technical issues and product questions, your role involves in managing support tickets, follow up with customers, assist with U.S. Locker installations, and collaborate with internal teams to improve service. Strong communication, problem-solving skills, and a customer-focused mindset are key to success in this role. Roles and Responsibilities: Respond to customer inquiries via phone, email, or chat regarding basic technical issues and general product usage. Make outbound calls to customers for feedback, follow-up, and resolution confirmation. Log and track support requests in the ticketing system and escalate complex issues to the dedicated team. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to improve processes, documentation, and customer satisfaction. Handle the US Lockers installations Requirements Desired Candidate profile: 1–3 years of experience in customer support, technical helpdesk, or a related role. Strong communication and interpersonal skills, especially over the phone. Basic understanding of software or technical products and ability to learn quickly. Problem-solving mindset with patience and empathy for customer concerns. Experience with CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus. Ability to manage multiple tasks and prioritize effectively. Familiarity with common troubleshooting for software or web-based tools. Prior experience in a B2C or B2B customer service environment Benefits The company offers a range of employee benefits including: Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving Show more Show less

Job Summary:We are seeking a friendly, solution-oriented Customer Support Representative to join our team. You will serve as the first point of contact for our customers, helping to resolve inquiries, troubleshoot issues, and provide excellent service that reflects our brand values. Key Responsibilities:Respond to customer queries via email, chat, phone, or social media in a timely and professional manner. Troubleshoot product or service issues and guide customers through appropriate solutions. Maintain detailed records of customer interactions and feedback. Escalate complex issues to the appropriate departments when necessary. Follow up with customers to ensure their issues are resolved to their satisfaction. Stay updated on company products, services, and policies. Collaborate with other departments (e.g., sales, technical support) to improve customer experience. Requirements:High school diploma or equivalent (Bachelor’s degree preferred). Proven experience in a customer support or service role. Excellent communication and interpersonal skills. Ability to remain calm and empathetic when dealing with difficult customers. Strong problem-solving skills and attention to detail. Familiarity with CRM systems and support software (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and manage time effectively. Preferred Qualifications:Experience in [industry-specific detail, e.g., SaaS, e-commerce, healthcare]. Bilingual or multilingual abilities are a plus. Knowledge of basic troubleshooting for software or hardware products. What We Offer:Competitive salary and benefits package Opportunities for growth and advancement Supportive and inclusive work environment Training and development programs

Job Summary:We are seeking a friendly, solution-oriented Customer Support Representative to join our team. You will serve as the first point of contact for our customers, helping to resolve inquiries, troubleshoot issues, and provide excellent service that reflects our brand values. Key Responsibilities:Respond to customer queries via email, chat, phone, or social media in a timely and professional manner. Troubleshoot product or service issues and guide customers through appropriate solutions. Maintain detailed records of customer interactions and feedback. Escalate complex issues to the appropriate departments when necessary. Follow up with customers to ensure their issues are resolved to their satisfaction. Stay updated on company products, services, and policies. Collaborate with other departments (e.g., sales, technical support) to improve customer experience. Requirements:High school diploma or equivalent (Bachelor’s degree preferred). Proven experience in a customer support or service role. Excellent communication and interpersonal skills. Ability to remain calm and empathetic when dealing with difficult customers. Strong problem-solving skills and attention to detail. Familiarity with CRM systems and support software (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and manage time effectively. Preferred Qualifications:Experience in [industry-specific detail, e.g., SaaS, e-commerce, healthcare]. Bilingual or multilingual abilities are a plus. Knowledge of basic troubleshooting for software or hardware products. What We Offer:Competitive salary and benefits package Opportunities for growth and advancement Supportive and inclusive work environment Training and development programs

Role Description Job Title: Level 1 Technical Support Specialist / Product Support Analyst Experience Range 2 – 4 years (for L1 Support and early Product Support roles; adjust as needed) Hiring Location: [Specify Location – e.g., Bangalore / Chennai / Remote / Onsite with Client] Role Proficiency Ensure timely delivery and support to meet client requirements as per product/project specifications. Manage team activities and readiness of the support ecosystem to ensure smooth and seamless customer experience. Outcomes Understand and analyze business/technical requirements and their impact on applications and systems. Respond to user queries via phone, email, chat, etc., resolving issues or escalating appropriately. Ensure product documentation/knowledge base is up to date. Coordinate with engineering teams for bug fixes and enhancements. Lead associate-level staff and monitor quality/timeliness of their work. Drive technical/functional issues toward closure. Plan and implement evolving support processes. Measures Of Outcomes Reduction in number of escalated tickets to Operational Team. Zero major incidents (e.g., blocker bugs, data loss) reported. Customer satisfaction and positive feedback. Compliance with process standards and timelines. Achievement of quarterly/yearly OKRs (self and team). Timely and complete delivery of requirements and traceability matrix. Support process adherence and documentation completeness. Outputs Expected Implementation & Support: Follow product standards and QA norms. Conduct peer reviews and defect logging. Participate in deployments and mock testing. Analyze and resolve defects with senior support team. Product Delivery & Management Identify system improvement opportunities from recurring issues. Recommend enhancements to development/engineering teams. Manage end-to-end production support and transitions. Capability Building Create team checklists and training content. Deliver internal training on product knowledge. Knowledge Management Maintain knowledge assets; lead knowledge transfer sessions. People Management Mentor junior team members; contribute to team growth and cohesion. Build working relationships with internal and external stakeholders. Must-Have Skills Ticket creation, triaging, and workflow management. Customer coordination & internal escalation handling. Documentation & reporting skills. Excellent communication (written & verbal) in English. Basic troubleshooting across platforms and known issue handling. Familiarity with ticketing systems (e.g., Salesforce, Zendesk, Freshdesk). Strong problem-solving and time management skills. Good-to-Have Skills Experience with DevOps, CI/CD tools, and system deployment. Knowledge of SDLC (Agile, Waterfall) and support models. Familiarity with knowledge management systems (e.g., Wikis, Portals). Working knowledge of business domain/industry-specific processes. Exposure to cloud platforms (AWS, Azure, etc.). Ability to mentor and train new team members. Skill Examples Troubleshooting software product issues collaboratively. Using knowledge bases and past case data to resolve or escalate incidents. Documenting processes, FAQs, and resolution paths for repetitive issues. Communicating technical solutions to non-technical users. Knowledge Examples Support lifecycle understanding across different implementations (e.g., upgrade, migration). Product configuration, features, and standards. Basic understanding of review processes, metrics tracking, and reporting tools. Familiarity with technical documentation and industry compliance standards. Job Summary We are seeking a detail-oriented and reliable L1 Technical Support Specialist to manage daily support operations, including triaging tickets, answering common user queries, and escalating complex issues. This is a client-facing role requiring both technical understanding and excellent communication. Key Responsibilities Triage and categorize support tickets. Provide answers to standard queries and issues. Handle basic data exports, log pulls, and user requests. Escalate unresolved cases to the appropriate internal team. Skills ticketcreation&workflowmgmt.,Customercoordination&InternalEscalation,Documentation&Reporting Show more Show less

As part of the Professional Services team within Charles River Private Market, the Associate will be responsible for handling customer support queries. This includes resolving support tickets, completing assigned tasks, gaining a solid understanding of the product, and assisting customers—primarily through email communication. While this is an individual contributor role, it involves regular collaboration with internal teams and external clients, as well as daily coordination with fellow support team members. Accurate documentation of work hours is also a key responsibility. Key Responsibilities Task Execution: Complete daily assigned tasks efficiently and on time. Work Quality: Deliver high-quality work with attention to detail and accuracy. Aim for zero errors. Efficiency: Maintain a high level of productivity and time management. Accountability & Reliability: Take ownership of assignments, meet deadlines, and be flexible when needed. Ad-hoc Support: Assist with additional tasks as assigned by the manager or team. Preferred Skills Excellent verbal and written communication Basic to intermediate proficiency in Microsoft Excel Familiarity with CRM tools like Zendesk or Salesforce is a plus First-Year Goals Build product knowledge and understand support workflows Develop strong working relationships with stakeholders Contribute to team productivity and quality standards Job Requirements Willingness to work in 24x7 shifts, including weekends and holidays, if required Comfortable in a hybrid or office-based work environment Strong communication skills across all organizational levels Analytical mindset with problem-solving ability Detail-oriented and process-driven Experience with BI tools or data modelling is a plus Adaptability to thrive in a fast-paced, evolving environment Note: This role is also open to freshers who demonstrate strong communication skills, a willingness to learn, and a proactive attitude. Job ID: R-773439 Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for Marketing Automation Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in data management and analytics. Your Key Responsibilities Build and execute Marketing Automation campaigns with varying complexities and sizes. Coordinate and liaise with internal and external stakeholders to ensure all relevant content, assets and target audience parameters are received for campaign execution. Work with BMC Products support team to have new contacts added to Marketo system Regular reporting to key stakeholders on the performance of marketing automation campaigns Provide project support to team members throughout the various stages of the project, including testing Ensure that system updates and new governance are communicated, understood, and followed by key stakeholders Act as a brand champion, ensuring that all external campaigns and online content support the firm’s brand and business strategy and compliant to risk and quality safeguards set by EY. Must ensure adherence to EYs data privacy policies, processes, and regulatory and legislative requirements. S kills and attributes for success Experience with marketing automation platform preferably in Adobe Marketo Engage Effective problem solving Analytics and Insight tracking of automated marketing program performance Familiarity with Agile planning and Agile project management skills Proficient communication, verbally or writer and storytelling to conceptualize solutions and comfortably present to internal Basic knowledge on Microsoft Office suite, especially Excel and Microsoft SharePoint To qualify for the role, you must have A university degree or college diploma in Digital Marketing or a related field. Min. 1 year of experience with Marketo Experience in Marketing Automation campaign configuration Ability to review processes and make suggestions for automation. Ability to translate business needs into technical solutions in MA platform. Ideally, you’ll also have Strong interest in data management and analytics Analytics and basic consulting skill Attention to detail Having Adobe Marketo Engage Expert certification is plus Technologies and Tools Adobe Marketo Engage or related marketing automation tool experience Working knowledge of HTML, CSS, and scripting Microsoft Office suite, especially Excel and Microsoft SharePoint Workflow management tools e.g.: Jira/Azure boards/Wrike/Zendesk/Workfront What We Look For Stakeholder management Effective Communications Adaptability and learning acumen Marketing automation accumen What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. (Example) Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. The Role We are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE’s products and also guide clients through any technical issue they might encounter. If you are an energetic self-starter, problem solver with a basic technical background and excellent communication skills, we want to talk to you. The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis. Responsibilities Manage large amounts of incoming tickets. Handle customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Triage tickets to the correct Level 2 teams. Follow communication procedures, guidelines and policies. Provide accurate, valid and complete information by using the right methods/tools. Keep records of customer interactions, process customer accounts and file documents. Requirements: A Bachelor’s in Computer Science or relevant field. Excellent English communication skills. Solid understanding of web page construction (HTML, CSS, JavaScript). Know how to execute standard debugging for website issues. Basic understanding of frameworks such as Agile, ITIL, COBIT. Familiarity with XML and JSON is preferred. Ability to communicate with both technical and non-technical personnel in a clear and concise fashion. Strong attention to detail. Ability to accommodate flexible work schedules based on business needs to provide 24/7 support. Proficient with ticketing tools ( Zendesk, Jira, Salesforce). Moderate skills with Salesforce (ability to search records for details and occasional basic editing) Why JoVE? You will make a direct impact in accelerating science research and in improving student learning in science education. Opportunity to work with a diverse and international team. Our strong promotion from within culture draws a clear path to advance your career with us. Show more Show less

Purpose of the job HH Global is a global marketing execution partner that provides outsourced marketing solutions, including creative production, procurement, and supply chain management. They specialize in print, packaging, and promotional products, helping brands streamline their marketing operations and reduce costs. By leveraging data-driven insights and technology, HH Global supports businesses in optimizing their marketing spending while ensuring sustainability and efficiency in their supply chains. Their clients typically include large multinational corporations across various industries. The SAP B1 Financial Analyst will be responsible for maintaining, optimizing, and enhancing our SAP Business One system to support financial operations. This role involves working closely with finance teams, IT, and other stakeholders to ensure accurate reporting, system integrity, and process efficiency. A key aspect of this role will be managing master data, particularly handling business partner records, and ensuring data accuracy across financial systems. The analyst will also be responsible for handling support requests through Zendesk, ensuring all Service Level Agreements (SLAs) are met, and providing exceptional service to both internal and external stakeholders. Key Responsibilities Manage and maintain master data, including inputting, updating, and verifying business partner records to ensure accuracy and consistency. Act as the primary SAP B1 expert, providing support and troubleshooting financial system issues. Work with finance teams to improve and automate accounting and reporting processes. Ensure data integrity and accuracy within the system, conducting regular reconciliations. Support month-end and year-end closing processes through SAP B1. Collaborate with IT and external vendors for system improvements and integrations. Train end-users on SAP B1 functionalities and best practices. Handle support tickets through Zendesk (or other service management systems), ensuring timely resolution of user queries and system issues. Monitor, track, and ensure adherence to SLA commitments, prioritizing and escalating issues as necessary to maintain service quality. Establish and nurture strong relationships with internal teams and stakeholders to ensure their needs are met and provide proactive customer service. Focus on delivering a high level of service by being responsive, helpful, and communicative with users, ensuring that all issues are resolved efficiently and to the users satisfaction. Ensure compliance with internal controls and financial regulations. Assisting with system configuration, upgrades, and enhancements to meet business requirements. Knowledge, Skills + Experience Proven experience working with SAP Business One in a financial capacity. Strong understanding of financial processes, including accounts payable/receivable, budgeting, and financial reporting. Hands-on experience managing master data, particularly in setting up and maintaining business partner records in SAP B1. Experience in SQL queries, data extraction, and report generation within SAP B1. Knowledge of financial regulations and best practices. Ability to troubleshoot system issues and liaise with internal support teams. Strong analytical and problem-solving skills. Excellent communication skills, with the ability to build strong relationships and effectively manage customer expectations. Experience in Zendesk or other service management systems for handling user support requests. Proven ability to track and meet SLAs, ensuring efficient issue resolution and user satisfaction. Experience in process improvement and automation within SAP B1. Ability to provide excellent customer service, ensuring stakeholders receive timely, accurate, and thoughtful support. Preferred: Experience in an international or multi-entity environment. Knowledge of additional ERP systems or integrations with SAP B1. Please proceed to this link to apply for the role: https://globaleur251.dayforcehcm.com/CandidatePortal/en-US/hhglobal/Posting/View/13222

The Technical Support Tier 2 is a detective whose knowledge of relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other scripting and documentation projects as required. The Technical Support Tier 2 team partners with the Technical Support Tier 1 team in maintaining a “Customer Focused” environment, partnering with our stakeholders to achieve the highest customer lifetime value and satisfaction. #India You will love this job if you have: Minimum 2 years’ experience providing technical support for cloud-based software and services. Ability to convey complex technical issues to technical novices as well as other experts. Low-Medium knowledge of HTML, CSS, databases. You’ve used ticketing systems such as Zendesk, JIRA, Wrike, Salesforce or others. Strong client communication skills, exhibiting patience and grace in high stress situations. Highly autonomous, self-driven and curious with the ability to work independently or in a team environment. Hold a Technical degree in Computer Science Relational database experience (MSSQL & PostgreSQL preferred) Experience with administering servers and embedded systems Knowledge of SaaS or web-hosted software. The role requires the candidate to work in a 24/7 shift comprising 40 hours each week including possible public holidays and weekend working. A shift allowance is paid for actual working days upon successful completion of training and once the candidate is assigned to night shift. What your impact will look like here: Autonomously and confidently handle complex customer issues Proactively work directly with customers via email, chat, support tickets, phone calls and virtual face to face meetings to resolve their support query. This includes accurate record keeping in Salesforce across the customer account, support ticket, phone call or meeting and On - Call support. Become a subject matter expert on the Products you support Effectively collaborate with key internal teams spanning Technical Support, Engineering, Product and Service Delivery Work directly with clients to understand issues, document in a case, and work towards resolution. Adherence to our Service Level Agreements (SLAs), this includes customer response times, triaging of high severity issues, timely resolution of issues. Serve as an escalation point for key internal teams such as Customer Success, Sales, Product & Engineering and Management Complete ownership of technical issues as you collaborate with Product and Engineering teams to resolve more advanced issues Resolving escalated customer complaints, especially when technical in nature, without the need for team lead or managerial intervention. Adherence to rotational / fixed shifts and On - Call support. Ability to troubleshoot issues ranging from simple single failures to complex multi-factored problems. Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. ------------------------------------------------------------------------------------------------------------------------------------------------- The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centers - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. -------------------------------------------------------------------------------------------------------------------------------------- - Tips for writing a stellar job posting Remember it’s an advertisement! Pitch the opportunity and your team. The job posting is a marketing tool and should not be a re-hash or cut and paste of the full job description. Try to achieve a balance between too little and too much detail. Job postings light on detail can increase application volume but could increase the quantity of applicants that are not clear mismatch. Consequently, too much information could turn away job seekers too early in the process and may limit applicant pool. Include relevant information (job title, specific skills, conditions) and avoid jargon Be honest, don’t embellish. Apply for this job Show more Show less

The Technical Support Tier 2 is a detective whose knowledge of relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other scripting and documentation projects as required. The Technical Support Tier 2 team partners with the Technical Support Tier 1 team in maintaining a “Customer Focused” environment, partnering with our stakeholders to achieve the highest customer lifetime value and satisfaction. #India You will love this job if you have: Minimum 2 years’ experience in customer care or customer support role. You’ve used ticketing systems such as Zendesk, JIRA, Wrike, Salesforce or others. Strong client communication skills, exhibiting patience and grace in high stress situations. Highly autonomous, self-driven and curious with the ability to work independently or in a team environment Strong analytical and problem-solving abilities. Hold a Technical degree in Computer Science Relational database experience (MSSQL & PostgreSQL preferred) Experience with administering servers and embedded systems Knowledge of SaaS or web-hosted software. The role requires the candidate to work in a 24/7 shift comprising 40 hours each week including possible public holidays and weekend working. A shift allowance is paid for actual working days upon successful completion of training and once the candidate is assigned to night shift. What your impact will look like here: Autonomously and confidently handle customer issues Proactively work directly with customers via email, chat, support tickets, phone calls and virtual face to face meetings to resolve their on technical query. This includes accurate record keeping in Salesforce across the customer account, support ticket, phone call or meeting and On - Call support. Become a subject matter expert on the Products you support Effectively collaborate with key internal teams spanning Technical Support, Billing, Finance, Customer Success, Implementation, and Engineering. Work directly with clients to understand issues, document in a case, and work towards resolution. Adherence to our Service Level Agreements (SLAs), this includes customer response times, triaging of high severity issues, timely resolution of issues. Serve as an escalation point for key internal teams such as Customer Success, Sales, Product & Engineering and Management Adherence to rotational / fixed shifts and On - Call support. Ability to troubleshoot issues ranging from simple single failures to complex multi-factored problems. Take full ownership of non-technical issues, while coordinating with technical teams for advanced resolutions. Provide insights into recurring issues and recommend process improvements. Support team goals focused on customer satisfaction, quality, and service efficiency. The role requires the candidate to work in a 24/7 shift comprising 40 hours each week including possible public holidays and weekend working. A shift allowance is paid for actual working days upon successful completion of training and once the candidate is assigned to night shift. Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. ------------------------------------------------------------------------------------------------------------------------------------------------- The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centers - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. -------------------------------------------------------------------------------------------------------------------------------------- - Tips for writing a stellar job posting Remember it’s an advertisement! Pitch the opportunity and your team. The job posting is a marketing tool and should not be a re-hash or cut and paste of the full job description. Try to achieve a balance between too little and too much detail. Job postings light on detail can increase application volume but could increase the quantity of applicants that are not clear mismatch. Consequently, too much information could turn away job seekers too early in the process and may limit applicant pool. Include relevant information (job title, specific skills, conditions) and avoid jargon Be honest, don’t embellish. Apply for this job Show more Show less

The Technical Support Tier 2 is a detective whose knowledge of relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other scripting and documentation projects as required. The Technical Support Tier 2 team partners with the Technical Support Tier 1 team in maintaining a “Customer Focused” environment, partnering with our stakeholders to achieve the highest customer lifetime value and satisfaction. #India You will love this job if you have: Minimum 2 years’ experience providing technical support for cloud-based software and services. Ability to convey complex technical issues to technical novices as well as other experts. Medium knowledge of Networking Protocols. LAN and WAN infrastructure. Low-Medium knowledge of HTML, CSS, databases. You’ve used ticketing systems such as Zendesk, JIRA, Wrike, Salesforce or others. Knowledge of computer hardware and software, operating systems, and common software applications. Experience in building your own PCs. Experience with live streaming. Gaming, Twitch, YouTube or streaming to other channel content channels. Knowledge of video resolutions, frame rates, video formats and experience troubleshooting audiovisual systems including understanding wire diagrams, as-builts and signal flow. Knowledge of broadcast video hardware including cameras, switchers, signal scalers and converters. Strong client communication skills, exhibiting patience and grace in high stress situations. Hold a Technical degree in Computer Science Relational database experience (MSSQL & PostgreSQL preferred) Experience with administering servers and embedded systems Knowledge of SaaS or web-hosted software. The role requires the candidate to work in a 24/7 shift comprising 40 hours each week including possible public holidays and weekend working. A shift allowance is paid for actual working days upon successful completion of training and once the candidate is assigned to night shift. What your impact will look like here: Autonomously and confidently handle complex customer issues Proactively work directly with customers via email, chat, support tickets, phone calls and virtual face to face meetings to resolve their support query. This includes accurate record keeping in Salesforce across the customer account, support ticket, phone call or meeting and On - Call support. Become a subject matter expert on the Products you support Effectively collaborate with key internal teams spanning Technical Support, Engineering, Product and Service Delivery Work directly with clients to understand issues, document in a case, and work towards resolution. Adherence to our Service Level Agreements (SLAs), this includes customer response times, triaging of high severity issues, timely resolution of issues. Serve as an escalation point for key internal teams such as Customer Success, Sales, Product & Engineering and Management Complete ownership of technical issues as you collaborate with Product and Engineering teams to resolve more advanced issues Resolving escalated customer complaints, especially when technical in nature, without the need for team lead or managerial intervention. Adherence to rotational / fixed shifts and On - Call support. Ability to troubleshoot issues ranging from simple single failures to complex multi-factored problems. Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. ------------------------------------------------------------------------------------------------------------------------------------------------- The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centers - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. -------------------------------------------------------------------------------------------------------------------------------------- - Tips for writing a stellar job posting Remember it’s an advertisement! Pitch the opportunity and your team. The job posting is a marketing tool and should not be a re-hash or cut and paste of the full job description. Try to achieve a balance between too little and too much detail. Job postings light on detail can increase application volume but could increase the quantity of applicants that are not clear mismatch. Consequently, too much information could turn away job seekers too early in the process and may limit applicant pool. Include relevant information (job title, specific skills, conditions) and avoid jargon Be honest, don’t embellish. Apply for this job Show more Show less

Job Description Job Summary Zendesk is seeking to hire a versatile Frontend Senior Software Engineer to join our small but growing team owning our Zendesk built apps on our own App Marketplace. In this pivotal role, you will extend and develop applications that enhance the core product and deliver exceptional service to thousands of users daily. Our ideal candidate is someone who is adaptable in working efficiently and consistently across a variety of code bases, striving for best practices and passionate about creating impactful experiences. What You’ll Get To Do Each Day Leverage your extensive software engineering expertise to drive innovation and technical excellence within the team. Lead by example, showcasing strong problem-solving skills and effective communication while fostering a positive team culture. Independently and proactively contribute to the design, development, testing, and deployment of high-quality, efficient software solutions. Clearly communicate technical decisions and their implications to team members and stakeholders. Identify and mitigate potential issues during development, testing, and delivery stages proactively. Prioritize tasks to maximize impact and deliver value to users, the team, and the organization. Engage in application improvement discussions, project initiatives, and feature design processes. Develop reusable code and components for future use, ensuring maintainability and scalability. Review and provide constructive feedback on pull requests to enhance code quality. Maintain accurate and up-to-date technical documentation. Mentor and train team members to elevate collective knowledge and skills. Actively participate in agile development ceremonies, contributing to a collaborative work environment. What You Bring To The Role 6+ years of professional experience in designing, developing, testing, and deploying features to production in a stable and reliable manner. 4+ years of experience with JavaScript/TypeScript, with a strong emphasis on React. In-depth knowledge of JavaScript and TypeScript fundamentals, as well as frameworks like React and Redux, and testing libraries including Cypress, Jest, Mocha, and React Testing Library. Experience integrating with GraphQL and REST APIs. Proficiency with version control tools and continuous integration/continuous delivery (CI/CD) pipelines. Experience mentoring software engineers and collaborating with Design, Product, and Engineering teams. Exceptional problem-solving, critical thinking, and collaboration skills. Strong verbal, written, and interpersonal communication skills in English. About Zendesk's Product Development Center Of Excellence In Pune Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed through a BOT (Build-Operate-Transfer) model, allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees (FTEs). Our vision is to create a vibrant, innovative hub where all team members will eventually transition into FTE roles. As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You'll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk. Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. EEO Statement Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organisation planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Role Summary: We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Team Leader. Working with your three peers to the Service Desk Manager, to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate will be a hands-on leader and will manage a team of service desk analysts globally at both Level 1 and Level 2 skills, ensuring the delivery of high-quality IT support and excellent customer service to our organizations Customers. This role requires a strategic thinker with strong leadership, technical expertise, staff management and a customer-centric approach to managing IT support services. This role is highly suited to a person who has started from the ground up in a Service Desk environment. Key Responsibilities: Supervise, mentor, and develop a team of service desk analysts. Establish performance objectives and provide regular feedback through performance evaluations. Foster a positive and collaborative team environment. Oversee daily service desk activities, ensuring prompt resolution of incidents and service requests. Responsible for all major incidents, utilising your teams engagement. Monitor service desk performance metrics, such as first-call resolution rate, response time, and ticket backlog. Manage the digital handover to the next shift team leader for seamless service. Manage and prioritize workload, including escalations and major incident handling. Ability and willingness to be active in ticket handling and resolutions. Identifying continuous improvements, including for shift-left and automation. Ensure a high standard of customer service by monitoring end-user feedback and addressing any concerns. Support the development and implementation of strategies to enhance the end-user experience, including the use of digital contact channels and automated workflows. Act as a point of contact for key stakeholders regarding service desk performance, including complaints and plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across all IT operations. The creation and maintenance of knowledge base articles and guides to aid in L1/L2 technical resolutions. Provide technical guidance to the service desk team, assisting with complex issues as needed. Stay updated on emerging technologies and recommend tools to improve service desk functionality. Support the generation of regular reports on service desk performance and trends. Analyse data to identify areas for improvement and develop action plans accordingly. Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays. Qualifications Skills, Education & Qualifications: Minimum of 5 years of experience in IT support, with at least 3 years in a managerial or supervisory role. Proven track record of managing a service desk team in a fast-paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Proficiency in Microsoft Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support. Strong technical proficiency in Windows Server and Linux (preferable) operating systems. Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience. ITIL Version 4 Foundation Level certification. Relevant Technical Certifications.

About This Role Wells Fargo is seeking an Information Security Analyst In This Role, You Will Participate and identify security risks companywide and ensure that appropriate data security procedures and products are implemented Maintain an awareness of bank security policies and government regulations pertaining to information security Review the development, testing, and implementation of security plans, products, and control techniques Develop and implement security standards, procedures, and guidelines for multiple platforms and diverse systems environments Investigate and recommend appropriate corrective actions for data security incidents Identify regulatory changes that will affect information security policy, standards, procedures, and recommend appropriate changes Provide security consulting and project management services on highly complex information security projects and issues Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to make timely and independent decisions while working in a fast-paced and results-driven environment Must have leadership skills, to be resilient and drive changes. Any one Information Security certification (Security +, CISSP, CIAM) or IAM vendor-based certifications (Cyberark, Oracle, IBM) Knowledge and understanding of service delivery including SLAs/KPIs Exposure on escalation processes/matrix and ability to prioritize tasks Basic troubleshooting skills over UNIX / Database / Mainframe / Active Directory. Ability to collaborate effectively with different teams, accept challenging assignments and foster robust working relationships with teams. Knowledge sharing to help the team explore ideas and make them successful. Job Expectations: Bachelor of Engineering Degree, preferably of Computer science or Information Technology 2+ years of IAM, information security, Access Administration and provisioning Enterprise Applications Knowledge and experience with any IAM, Provisioning, role management and certification tool Knowledge and experience on Applications Infrastructure in a Large Enterprise environment. Strong knowledge and understanding of information security and IAM practices and policies Working knowledge of security issues, risks and solutions on security products or platforms Experience with Service Delivery and SLAs/KPIs monitoring. Proven ability for high volume/high quality results Ability to interact with integrity and a high level of professionalism with all levels of team members and management Strong verbal, written, and interpersonal communication skills. Excellent customer service skills. Ability to research and correspond with customers, responding to their questions and concerns with detailed information Strong analytical skills with high attention to detail and accuracy Ability to work effectively, as well as independently, in team environment. Exposure to ticketing tools like BMC Remedy/ Zendesk etc. Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift Ability to maintain composure under pressure and deadlines in a dynamic environment Posting End Date: 6 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-461692 Show more Show less

Job Description As a Zendesk Identity Access Management (IAM) Engineer you will be responsible for designing, configuration, testing, implementation, and maintaining systems and solutions that control access to the organization's resources, sensitive information, and data. The primary goal of this role is to ensure that only authorized individuals have access to these resources, while preventing unauthorized users from gaining entry. What you get to do every day as an IAM Engineer Day to day management and monitoring of Identity management tools and Public Cloud tooling (e.g., MFA, Security Token, OAUTH, AWS, Okta, Atlassian, and BigFix) and maintains appropriate configurations and access policies. Direct experience administering IAM related SaaS applications. Review and lead the gathering of business, functional and technical requirements for establishing an Okta Identity platform. Review updates and new features of Okta and make recommendations for implementation to the environment. Defines and enforces business process strategy, entitlement and access management Manages app integration requests including SSO and User Lifecycle Management Manages IDM environment including all related processes, Access Groups, Service accounts, Sandbox access, API configuration. Proactively identify & resolve IAM lifecycle management related issues Work with stakeholders and other team members to clarify business requirements, remove roadblocks and gain alignment while adhering to internal governance processes while. Works with business partners to gather information and requirements. Defines Scope, and works to identify potential issues / limitations capabilities, recommends solutions and drives work to completion Maintains and reviews existing processes. Works to continuously update and improve end to end processes. Maintains and reviews IAM documentation ensuring all documentation is kept up to date with current Zendesk IAM policies and procedures. Translates requests from Business partners into Jira Stories and Epics What You Bring To The Role 1-3 years experience in an IT Operations role or educational equivalent; ideally in CS/IS or holds Bachelor's degree. Strong understanding of day to day management of Okta for group and user management, app provisioning tasks, app intake and deprecation, etc. Working knowledge of all main areas of the Okta product including Identity Engine, Universal Directory, and Adaptive MFA. Working knowledge of Cloud Authentication and Access management Services. Possess a solid understanding of identity management and security policy concepts, protocols, and best practices Direct experience administering IAM related SaaS applications. Hands-on experience integrating applications with Okta SSO (SAML, OIDC, SWA, Etc.) Able to effectively present SSO concepts to stakeholders with various levels of technical understanding Working knowledge of Okta Workflows and high level programming concepts is a plus. Works well across geographies/timezones as a member of a global organization. Availability during normal business hours with flexibility based on business requirements, must be able to travel 10% of the time Value & Organizational Skills Excellent verbal and written communication skills Passion for continuous learning and professional growth. Able to make difficult and quick decisions daily with limited supervision and often with competing priorities and varying degrees of urgency. Possess a passion for continuous learning and professional growth. Recognizes and adjusts communication style to account for a diverse global workplace. Highly developed negotiation, facilitation and consensus building skills. Preferred Okta Certified Administrator or higher Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Scopely is looking for a Manager, Player Services to join the GSN Casino team in Bangalore on a hybrid basis! At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. The GSN Casino team is home to slots, bingo, cards, and more! Work on incredible games, including a top-10 grossing app, alongside the best in the business. What You’ll Do As an ideal candidate, you must have a strong passion for games and a deep understanding of customer service operations. You exemplify world-class service standards and demonstrate exceptional adaptability and judgment in every aspect of your work. You have a clear vision of what it takes to foster thriving player communities and are dedicated to becoming a product expert for the games you represent on behalf of Customer Support. You excel under pressure, managing competing priorities with focus and determination. Most importantly, you understand that player experience is paramount. You take ownership of this mission, ensuring each interaction—whether cross-functionally or directly with players—upholds and enhances their experience. Manage and develop a team of 5 Player Service representatives, providing direction, coordination, and performance evaluations Conduct interviews, training sessions, and employee motivation initiatives, ensuring adherence to company policies and effective conflict resolution Regularly assess support representatives' performance, offering constructive feedback to foster continuous improvement Design and implement departmental processes and procedures to enhance operational efficiency and productivity Act as the "Voice of the Player," guiding the customer support strategy for one or more Scopely games Serve as the primary contact for live player issues, ensuring prompt communication and resolution Provide actionable insights from customer service interactions to cross-functional teams, working closely with Quality Assurance and Product teams to identify and resolve game bugs, ensuring seamless gameplay Track customer service KPIs and SLAs to swiftly identify trends and implement necessary improvements Address blocking issues promptly to ensure effective and timely resolutions Review product specifications and roadmaps to anticipate and plan for future support needs, keeping support teams updated on game content and providing necessary training materials What We’re Looking For 8+ years in the customer care/service industry, with at least 3+ years managing or leading a team of 5 or more members In-depth knowledge of mobile games or micro-transaction apps, along with a solid understanding of CS operations, procedures. Hands-on experience with PS and CRM tools like Zendesk, Helpshift, and Appbot A genuine love for games, strong customer-centric focus, and excellent business acumen Demonstrated success in delivering exceptional service and sharing actionable feedback that drives measurable results Ability to investigate and analyze customer service ticket drivers, providing detailed reports and insights Experience in effective B2C communication and collaborating across functions within an organization Strong judgment, confidence, and the ability to make decisions quickly, even under pressure Comfortable working in a fast-paced, high-volume environment while maintaining focus and efficiency Strong written and verbal communication skills in English; fluency in additional languages is a plus At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure! About Us Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others. Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond. Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry. Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years. Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents. Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy. For more information on Scopely, visit: scopely.com Notice to candidates: Scopely, Inc and its affiliates will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment. All official Scopely, Inc. recruiters only use email domains that end with @scopely.com. Our official website is www.scopely.com. Please only apply to positions posted on our official website and ensure the recruiter only communicates via the official email domain. Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice. Show more Show less

Support Specialist II (Video) Location: India About the Role: Vimeo seeks a highly skilled Support Specialist II with a passion for technology and a dedication to client satisfaction. You'll be a key member of our Support Team, resolving complex technical challenges and providing expert guidance to our most valued clients in a fast paced environment. This role will report to the Senior Customer Support Manager and will contribute directly to Vimeo’s Sales Assisted Support efforts – focusing on the video product area. Vimeo Support operates in a 24/7/365 environment. This role requires availability to work in shifts during US business hours (9AM - 6PM, 7 days a week), with the understanding that internal coverage may extend beyond these hours. What you’ll do: Supporting Sales Assisted and Self Serve Customers: Provide high level support to our Sales Assisted customers, handling their inquiries via tickets, phone calls, and messaging platforms. Own the issue from first response through to resolution, ensuring timely and effective solutions. When Sales Assisted ticket volume allows, contribute to supporting our self-serve customers driving down overall volume. Subject Matter Expertise: Develop a deep understanding of Vimeo's Platform and Video product area and become a trusted advisor for our customers, driving product success and user satisfaction. Dedicated Enterprise Support Specialist (DESS): Become a trusted advisor for a portfolio of Platinum SA clients (approximately 8 per Specialist), building strong relationships and understanding their specific needs. Client assignments will be based on region and your area of expertise. Continuous Improvement: Proactively identify opportunities to improve our support processes and contribute to the development of knowledge resources for both customers and internal teams. Cross team collaboration: Work closely with various internal teams from Customer Success and Account Managers to Product and Engineering to drive customer issues to closure. Outage Management: Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments. Skills and knowledge you should possess: Must have familiarity with video technology and other technical concepts and processes Understanding of digital video/ audio compression codecs like H.264, ProRes, HEVC, and AAC Basic understanding of HTML and CSS Proven experience in a customer-facing technical support role, ideally within a SaaS environment. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and as part of a team in a fast-paced environment. Strong technical aptitude and the ability to quickly learn and adapt to new technologies. Experience in an omni-channel support organization, providing support via tickets, phone and chat. Experience with Zendesk or other ticketing systems About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture. Show more Show less

About Daamaira At Daamaira Home and Living Limited , we craft timeless elegance in every piece of home décor. Rooted in luxury, sophistication, and aesthetic harmony, our brand aims to elevate living spaces with thoughtfully designed products that embody art and functionality. Role Overview We are seeking a Customer Service Specialist who will be the voice of Daamaira — the first point of contact for our valued customers. You will handle inquiries with warmth, professionalism, and promptness, ensuring every customer interaction is smooth, helpful, and reflective of our luxury brand ethos. Key Responsibilities Respond to customer queries via email, social media, phone, and chat in a timely and professional manner. Provide detailed product information, support with orders, returns, exchanges, and delivery status. Handle complaints and resolve issues with empathy and efficiency, aiming to exceed customer expectations. Maintain and update customer records, order status, and CRM entries accurately. Collaborate with internal teams (Sales, Logistics, Marketing) to ensure seamless customer experiences. Track and report recurring customer feedback and suggest improvements to the customer service process. Assist in building customer loyalty through positive interactions and after-sales support. Requirements Proven experience in customer service, preferably in e-commerce, retail, or lifestyle/luxury sectors. Excellent verbal and written communication skills in English (additional languages are a plus). Strong interpersonal skills and a customer-centric mindset. Ability to multitask, stay organized, and work under pressure. Familiarity with customer service tools (e.g., Zendesk, Freshdesk, Shopify Inbox, or similar). Basic understanding of social media platforms and e-commerce operations. A passion for home décor and design is a strong advantage. What We Offer Opportunity to be part of a growing luxury home decor brand. Collaborative and creative work environment. Employee discounts on all Daamaira products. Career growth and learning opportunities. Show more Show less

About this role: Wells Fargo is seeking an Information Security Analyst In this role, you will: Participate and identify security risks companywide and ensure that appropriate data security procedures and products are implemented Maintain an awareness of bank security policies and government regulations pertaining to information security Review the development, testing, and implementation of security plans, products, and control techniques Develop and implement security standards, procedures, and guidelines for multiple platforms and diverse systems environments Investigate and recommend appropriate corrective actions for data security incidents Identify regulatory changes that will affect information security policy, standards, procedures, and recommend appropriate changes Provide security consulting and project management services on highly complex information security projects and issues Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to make timely and independent decisions while working in a fast-paced and results-driven environment Must have leadership skills, to be resilient and drive changes. Any one Information Security certification (Security +, CISSP, CIAM) or IAM vendor-based certifications (Cyberark, Oracle, IBM) Knowledge and understanding of service delivery including SLAs/KPIs Exposure on escalation processes/matrix and ability to prioritize tasks Basic troubleshooting skills over UNIX / Database / Mainframe / Active Directory. Ability to collaborate effectively with different teams, accept challenging assignments and foster robust working relationships with teams. Knowledge sharing to help the team explore ideas and make them successful. Job Expectations: Bachelor of Engineering Degree, preferably of Computer science or Information Technology 2+ years of IAM, information security, Access Administration and provisioning Enterprise Applications Knowledge and experience with any IAM, Provisioning, role management and certification tool Knowledge and experience on Applications Infrastructure in a Large Enterprise environment. Strong knowledge and understanding of information security and IAM practices and policies Working knowledge of security issues, risks and solutions on security products or platforms Experience with Service Delivery and SLAs/KPIs monitoring. Proven ability for high volume/high quality results Ability to interact with integrity and a high level of professionalism with all levels of team members and management Strong verbal, written, and interpersonal communication skills. Excellent customer service skills. Ability to research and correspond with customers, responding to their questions and concerns with detailed information Strong analytical skills with high attention to detail and accuracy Ability to work effectively, as well as independently, in team environment. Exposure to ticketing tools like BMC Remedy/ Zendesk etc. Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift Ability to maintain composure under pressure and deadlines in a dynamic environment Posting End Date: 6 Jun 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

We’re looking for a proactive, persuasive, and customer-focused Customer Support Executive to join our growing online fabric store. Your role will go beyond resolving queries—you’ll play a key part in converting inquiries into sales , guiding customers through their shopping journey, and ensuring they have a smooth and satisfying experience. If you're passionate about customer service and have a knack for convincing and selling, this role is for you!⸻ Key Responsibilities Respond to customer queries via chat, phone, email, and social media promptly. Assist with product selection , order placement, payments, and shipping issues. Convert incoming leads and queries into successful online sales by understanding customer needs and offering suitable solutions. Handle complaints with empathy and professionalism while maintaining a positive brand tone. Coordinate with logistics and warehouse teams to ensure timely deliveries and returns. Maintain strong knowledge of fabrics, designs, and current offerings. Update CRM tools with accurate customer data and interactions. Share customer feedback and suggest improvements for better service and sales. ⸻ Requirements: Strong communication skills in English (verbal and written); other languages are a plus. Prior experience in e-commerce, retail, or textile customer service is preferred. Familiarity with fabrics, textiles, or fashion terminology is an advantage. Basic knowledge of customer service tools like Zendesk, Freshdesk, or similar platforms. Ability to multitask and handle high-pressure situations with professionalism. A customer-first attitude and problem-solving mindset. Proficiency with basic computer operations, Microsoft Office, and order management systems. ⸻ Requirements Excellent communication skills in English ; other languages are a plus. Confidence in convincing customers and driving sales through support channels. Experience in e-commerce, retail, or textile customer support preferred. Familiarity with fabrics, prints, or fashion terminology is a bonus. Comfortable using tools like Zendesk, Freshdesk , or similar platforms. Ability to multitask, work under pressure, and handle objections smartly. Basic computer knowledge (MS Office, CRM, order systems). Preferred Qualifications Bachelor's degree (Textiles, Fashion, or Business preferred). Experience with platforms like Shopify, WooCommerce, Amazon , etc. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Supplemental Pay: Yearly bonus Application Question(s): what are years of experience you have? Work Location: In person Speak with the employer +91 8128377175