We are hiring a highly organized and proactive "Project Manager - Outsourced Operations" to oversee and coordinate workflows between our design studio and outsourced manufacturing partners. This role works closely with our "Project Manager - Studio Operations" to deliver accurate timelines and real-time status updates to the Account Management team. You'll serve as the bridge between our internal teams and external vendors, ensuring every project moves smoothly from CAD-ready to shipment-delivered, with complete transparency and minimal delays. Key Responsibilities End-to-end Workflow Oversight: Coordinate the outsourced side of the production pipeline, from order received to order delivery, ensuring alignment with internal operations and client timelines ClickUp & Communication Ownership: Maintain accurate and up-to-date task tracking in ClickUp. Ensure vendors and internal stakeholders are always aligned on current status Vendor Management: Build strong working relationships with our outsourced manufacturing partners. Ensure deliverables meet quality standards and timelines Issue Resolution & Escalation: Act as the first line of defense for troubleshooting production or timeline blockers, escalating only when needed Collaborative Status Reporting: Partner with the "Studio Operations Project Manager" to deliver unified, real-time updates to the Account Management team Process Optimization: Identify recurring delays or issues in outsourced workflows and recommend process improvements or automation opportunities Requirements Required Skills & Qualifications 4 to 7 years of project management experience, ideally in manufacturing, production, or supply chain contexts. Strong working knowledge of project management tools like ClickUp, Monday.com, or Asana. Excellent communication skills, especially with remote or offshore vendors. Highly detail-oriented with a knack for anticipating roadblocks before they occur. Proven experience managing cross-functional or geographically dispersed teams. Prior exposure to CAD workflows or jewellery production is a strong plus. Expedited Application Process: After applying, send a brief email (max. 150 words) to dhruv@madetruly.com , clearly outlining why you're an ideal fit for this role. Be sure to mention any experience working with external vendors, tech tools you've mastered, and your approach to solving operational bottlenecks. Benefits Why Join Us? This is a high-impact role where your project management skills will directly influence the speed and reliability of our global production pipeline. If you thrive on precision, communication, and accountability, you'll love the collaborative and ambitious culture at MadeTruly. Show more Show less
Location: Mumbai, India Type: Full-time | In-office Experience: 7-12 years Reporting to: VP, Business Strategy About MadeTruly MadeTruly is transforming the way jewellery is designed and manufactured. We act as the backend operations partner for independent jewellery designers across the US, providing end-to-end services from CAD and prototyping to sample production and drop-shipping. Think of us as Uber for Jewellery Manufacturing —tech-forward, responsive, and quality-obsessed. With growing demand and tighter turnaround expectations, we're now hiring a Head of Digital Operations to lead the next stage of our operational evolution. The Role You will be the operational brain of our India office—driving speed, quality, and efficiency across every function from CAD to delivery. Your core mission: decrease lead times for design requests and purchase orders to as close to zero as physically possible, without compromising quality. This is not a maintenance role. It's a build-and-scale role. We're looking for someone who is tech-savvy, operationally sharp, and deeply entrepreneurial —the kind of person who sees friction and fixes it, ideally before anyone else even notices. What You'll Do Own Operations End-to-End: Oversee daily workflows across CAD, rendering, production, QA, and shipping. Ensure every department delivers on time and communicates clearly with our account management team in the US. Drive Tech-Led Efficiency: Identify and implement tech tools and process automations (e.g. ClickUp, Slack, AI agents, etc.) to compress lead times and eliminate bottlenecks. Lead and Build Teams: Manage a growing cross-functional team (currently 35+), with a strong culture of ownership, responsiveness, and continuous improvement. Collaborate with Product & Tech: Work closely with our US-based tech team to prioritize and test internal tools that streamline workflows. Report What Matters: Build dashboards and reporting systems that track key metrics like TAT, throughput, and failure rates—so the right people are always in the know. Act Like a Founder: Take full accountability for the quality and pace of execution in our India office. This role is entrepreneurial in every sense. Requirements What We're Looking For 7-12 years of experience in operations, product, or startup leadership roles. Demonstrated success leading teams and delivering process improvements. High comfort with technology, automation tools, and system design. A clear, structured communicator who thrives in fast-moving environments. Background in high-performance cultures (e.g. reporting to founders, startup scaling roles, or top-tier institutions like IIT/IIM). A bias for action and zero patience for inefficiency Bonus Points If You Have Experience in a high-complexity services business (e.g. creative production, tech-enabled services, or supply chain) Exposure to global client expectations (especially US-based customers) Prior experience in B2B SaaS tools or workflow automation platforms Benefits Why Join Us A high-autonomy role with full visibility and accountability A direct line to global leadership and an opportunity to drive real change An ambitious, fast-growing firm where performance is celebrated—not politics If you're excited about building the systems that power a global jewellery supply chain—and you're the kind of person who solves problems before others spot them—we'd love to talk. To expedite your application , feel free to email me directly at dhruv@madetruly.com with 2-3 bullet points on the most impactful things you've built, led, or fixed in your career. That's what we really care about. Show more Show less
As an Operations Associate , you'll be working with the Project Manager - Vendor Operations as a vital bridge between internal stakeholders and external manufacturers/factories. You'll manage vendor-related processes—from purchase orders to issue resolution—so the KAM team can focus on client relationships. Key Responsibilities Vendor & Factory Coordination : Maintain daily communication with vendors and factories. Proactively address production bottlenecks or delays. Purchase Order Execution : Create, monitor, and reconcile POs; align delivery expectations with vendor capacity. Vendor Query Resolution : Serve as the first point of contact for vendor queries—respond quickly to minimize disruptions Support to KAM Team : Share real-time updates on vendor timelines, quality issues, and delivery changes supporting client expectations. Records & Documentation : Maintain detailed logs of POs, invoices, vendor communications, delivery schedules, and issue resolution Process & System Management : Manage tracking tools, and performance dashboards; recommend improvements in workflows. Requirements Operations/Vendor Experience: 2-3+ years in project management, production coordination, supply chain, procurement, vendor operations, or similar—preferably in manufacturing or jewelry. Excellent communication skills, especially in engaging with internal teams and vendors. Organizational Focus: Expert in prioritizing and managing multiple vendor-related tasks simultaneously. Highly detail-oriented with a knack for anticipating roadblocks before they occur. Tech Proficiency: Excel, Google Sheets; experience with ERP (e.g., Oracle, SAP, Odoo,Zoho) or working knowledge of project management tools like ClickUp, Monday.com, or Asana, Jira Problem-Solving Attitude: Independent self-starter, able to elevate and resolve vendor issues swiftly. Bonus Points If You are… Are tech-forward, always exploring creative solutions that scale with business growth Have production know-how, whether in jewelry or another manufacturing sector Understand custom/bespoke product cycles, regardless of industry Thrive in startup environments, embracing change and wearing multiple hats Expedited Application Process: After applying, send a brief email (max. 150 words) to [email protected] , with Subject Line: “Application for Operations Associate: {{Candidate Name}}clearly outlining why you’re an ideal fit for this role. Be sure to mention any experience working with external vendors, and your approach to solving operational bottlenecks. Benefits This is an impact‑focused role where your project‑management skills will hone and grow, directly boosting the speed and reliability of our global production pipeline. If you thrive on precision, clear communication, and accountability, you'll fit perfectly in MadeTruly’s collaborative and ambitious culture.
As an Operations Associate , you'll be working with the Project Manager - Vendor Operations as a vital bridge between internal stakeholders and external manufacturers/factories. You'll manage vendor-related processes—from purchase orders to issue resolution—so the KAM team can focus on client relationships. Key Responsibilities Vendor & Factory Coordination : Maintain daily communication with vendors and factories. Proactively address production bottlenecks or delays Purchase Order Execution : Create, monitor, and reconcile POs; align delivery expectations with vendor capacity Vendor Query Resolution : Serve as the first point of contact for vendor queries—respond quickly to minimize disruptions Support to KAM Team : Share real-time updates on vendor timelines, quality issues, and delivery changes supporting client expectations Records & Documentation : Maintain detailed logs of POs, invoices, vendor communications, delivery schedules, and issue resolution Process & System Management : Manage tracking tools, and performance dashboards; recommend improvements in workflows Requirements Operations/Vendor Experience: 2-3+ years in project management, production coordination, supply chain, procurement, vendor operations, or similar—preferably in manufacturing or jewelry Excellent communication skills, especially in engaging with internal teams and vendors. Organizational Focus: Expert in prioritizing and managing multiple vendor-related tasks simultaneously Highly detail-oriented with a knack for anticipating roadblocks before they occur Tech Proficiency: Excel, Google Sheets; experience with ERP (e.g., Oracle, SAP, Odoo,Zoho) or working knowledge of project management tools like ClickUp, Monday.com, or Asana, Jira Problem-Solving Attitude: Independent self-starter, able to elevate and resolve vendor issues swiftly Bonus Points If You are... Are tech-forward, always exploring creative solutions that scale with business growth Have production know-how, whether in jewelry or another manufacturing sector Understand custom/bespoke product cycles, regardless of industry Thrive in startup environments, embracing change and wearing multiple hats Expedited Application Process: After applying, send a brief email (max. 150 words) to digant.n@madetruly.com, with Subject Line: "Application for Operations Associate: {{Candidate Name}}clearly outlining why you're an ideal fit for this role. Be sure to mention any experience working with external vendors, and your approach to solving operational bottlenecks .Benefit sThis is an impact‑focused role where your project‑management skills will hone and grow, directly boosting the speed and reliability of our global production pipeline. If you thrive on precision, clear communication, and accountability, you'll fit perfectly in MadeTruly's collaborative and ambitious culture.
As a Supply Chain & Vendor Champion , you'll be working with the Project Manager - Vendor Operations as a vital bridge between internal stakeholders and external manufacturers/factories. You'll manage vendor-related processes—from purchase orders to issue resolution—so the KAM team can focus on client relationships. Key Responsibilities Vendor & Factory Coordination : Maintain daily communication with vendors and factories. Proactively address production bottlenecks or delays. Purchase Order Execution : Create, monitor, and reconcile POs; align delivery expectations with vendor capacity. Vendor Query Resolution : Serve as the first point of contact for vendor queries—respond quickly to minimize disruptions Support to KAM Team : Share real-time updates on vendor timelines, quality issues, and delivery changes supporting client expectations. Records & Documentation : Maintain detailed logs of POs, invoices, vendor communications, delivery schedules, and issue resolution Process & System Management : Manage tracking tools, and performance dashboards; recommend improvements in workflows. Requirements Operations/Vendor Experience: 2-3+ years in project management, production coordination, supply chain, procurement, vendor operations, or similar—preferably in manufacturing or jewelry. Excellent communication skills, especially in engaging with internal teams and vendors. Organizational Focus: Expert in prioritizing and managing multiple vendor-related tasks simultaneously. Highly detail-oriented with a knack for anticipating roadblocks before they occur. Tech Proficiency: Excel, Google Sheets; experience with ERP (e.g., Oracle, SAP, Odoo,Zoho) or working knowledge of project management tools like ClickUp, Monday.com, or Asana, Jira Problem-Solving Attitude: Independent self-starter, able to elevate and resolve vendor issues swiftly. Bonus Points If You are… Are tech-forward, always exploring creative solutions that scale with business growth Have production know-how, whether in jewelry or another manufacturing sector Understand custom/bespoke product cycles, regardless of industry Thrive in startup environments, embracing change and wearing multiple hats Expedited Application Process: After applying, send a brief email (max. 150 words) to [email protected] , with Subject Line: “Application for Operations Associate: {{Candidate Name}}clearly outlining why you’re an ideal fit for this role. Be sure to mention any experience working with external vendors, and your approach to solving operational bottlenecks. Benefits This is an impact‑focused role where your project‑management skills will hone and grow, directly boosting the speed and reliability of our global production pipeline. If you thrive on precision, clear communication, and accountability, you'll fit perfectly in MadeTruly’s collaborative and ambitious culture.
Location: Malad, Mumbai, India Type: Full-time | In-office Experience: 7-12 years Reporting to: VP, Business Strategy About MadeTruly MadeTruly is transforming the way jewellery is designed and manufactured. We act as the backend operations partner for independent jewellery designers across the US, providing end-to-end services from CAD and prototyping to sample production and drop-shipping. Think of us as Uber for Jewellery Manufacturing —tech-forward, responsive, and quality-obsessed. With growing demand and tighter turnaround expectations, we're now hiring a Head of Digital Operations to lead the next stage of our operational evolution. The Role You will be the operational brain of our India office—driving speed, quality, and efficiency across every function from CAD to delivery. Your core mission: decrease lead times for design requests and purchase orders to as close to zero as physically possible, without compromising quality. This is not a maintenance role. It's a build-and-scale role. We're looking for someone who is tech-savvy, operationally sharp, and deeply entrepreneurial —the kind of person who sees friction and fixes it, ideally before anyone else even notices. What You'll Do Own Operations End-to-End: Oversee daily workflows across CAD, rendering, production, QA, and shipping. Ensure every department delivers on time and communicates clearly with our account management team in the US. Drive Tech-Led Efficiency: Identify and implement tech tools and process automations (e.g. ClickUp, Slack, AI agents, etc.) to compress lead times and eliminate bottlenecks. Lead and Build Teams: Manage a growing cross-functional team (currently 35+), with a strong culture of ownership, responsiveness, and continuous improvement. Collaborate with Product & Tech: Work closely with our US-based tech team to prioritize and test internal tools that streamline workflows. Report What Matters: Build dashboards and reporting systems that track key metrics like TAT, throughput, and failure rates—so the right people are always in the know. Act Like a Founder: Take full accountability for the quality and pace of execution in our India office. This role is entrepreneurial in every sense. Requirements What We're Looking For 7-12 years of experience in operations, product, or startup leadership roles. Demonstrated success leading teams and delivering process improvements. High comfort with technology, automation tools, and system design. A clear, structured communicator who thrives in fast-moving environments. Background in high-performance cultures (e.g. reporting to founders, startup scaling roles, or top-tier institutions like IIT/IIM). A bias for action and zero patience for inefficiency Bonus Points If You Have Experience in a high-complexity services business (e.g. creative production, tech-enabled services, or supply chain) Exposure to global client expectations (especially US-based customers) Prior experience in B2B SaaS tools or workflow automation platforms Benefits Why Join Us A high-autonomy role with full visibility and accountability A direct line to global leadership and an opportunity to drive real change An ambitious, fast-growing firm where performance is celebrated—not politics If you're excited about building the systems that power a global jewellery supply chain—and you're the kind of person who solves problems before others spot them—we'd love to talk. To expedite your application , feel free to email ruchi@madetruly.com with 2-3 bullet points on the most impactful things you've built, led, or fixed in your career. That's what we really care about.
As a Vendor Operations & Execution Manager , you'll be working with the Project Manager - Vendor Operations as a vital bridge between internal stakeholders and external manufacturers/factories. You'll manage vendor-related processes—from purchase orders to issue resolution—so the KAM team can focus on client relationships. Key Responsibilities Vendor & Factory Coordination : Maintain daily communication with vendors and factories. Proactively address production bottlenecks or delays Purchase Order Execution : Create, monitor, and reconcile POs; align delivery expectations with vendor capacity Vendor Query Resolution : Serve as the first point of contact for vendor queries—respond quickly to minimize disruptions Support to KAM Team : Share real-time updates on vendor timelines, quality issues, and delivery changes supporting client expectations Records & Documentation : Maintain detailed logs of POs, invoices, vendor communications, delivery schedules, and issue resolution Process & System Management : Manage tracking tools, and performance dashboards; recommend improvements in workflows Requirements Operations/Vendor Experience: 4-5+ years in project management, production coordination, supply chain, procurement, vendor operations, or similar—preferably in manufacturing or jewelry Excellent communication skills, especially in engaging with internal teams and vendors. Organizational Focus: Expert in prioritizing and managing multiple vendor-related tasks simultaneously Highly detail-oriented with a knack for anticipating roadblocks before they occur Tech Proficiency: Excel, Google Sheets; experience with ERP (e.g., Oracle, SAP, Odoo,Zoho) or working knowledge of project management tools like ClickUp, Monday.com, or Asana, Jira Problem-Solving Attitude: Independent self-starter, able to elevate and resolve vendor issues swiftly Bonus Points If You are... Are tech-forward, always exploring creative solutions that scale with business growth Have production know-how, whether in jewelry or another manufacturing sector Understand custom/bespoke product cycles, regardless of industry Thrive in startup environments, embracing change and wearing multiple hats Expedited Application Process: After applying, send a brief email (max. 150 words) to digant.n@madetruly.com, with Subject Line: "Application for Vendor Operations & Execution Manager: {{Candidate Name}}clearly outlining why you're an ideal fit for this role. Be sure to mention any experience working with external vendors, and your approach to solving operational bottlenecks .Benefit sThis is an impact‑focused role where your project‑management skills will hone and grow, directly boosting the speed and reliability of our global production pipeline. If you thrive on precision, clear communication, and accountability, you'll fit perfectly in MadeTruly's collaborative and ambitious culture.
As a Vendor Success & Operations Specialist , you'll be working with the Project Manager - Vendor Operations as a vital bridge between internal stakeholders and external manufacturers/factories. You'll manage vendor-related processes—from purchase orders to issue resolution—so the KAM team can focus on client relationships. Key Responsibilities Vendor & Factory Coordination : Maintain daily communication with vendors and factories. Proactively address production bottlenecks or delays Purchase Order Execution : Create, monitor, and reconcile POs; align delivery expectations with vendor capacity Vendor Query Resolution : Serve as the first point of contact for vendor queries—respond quickly to minimize disruptions Support to KAM Team : Share real-time updates on vendor timelines, quality issues, and delivery changes supporting client expectations Records & Documentation : Maintain detailed logs of POs, invoices, vendor communications, delivery schedules, and issue resolution Process & System Management : Manage tracking tools, and performance dashboards; recommend improvements in workflows Requirements Operations/Vendor Experience: 2-3+ years in project management, production coordination, supply chain, procurement, vendor operations, or similar—preferably in manufacturing or jewelry Excellent communication skills, especially in engaging with internal teams and vendors. Organizational Focus: Expert in prioritizing and managing multiple vendor-related tasks simultaneously Highly detail-oriented with a knack for anticipating roadblocks before they occur Tech Proficiency: Excel, Google Sheets; experience with ERP (e.g., Oracle, SAP, Odoo,Zoho) or working knowledge of project management tools like ClickUp, Monday.com, or Asana, Jira Problem-Solving Attitude: Independent self-starter, able to elevate and resolve vendor issues swiftly Bonus Points If You are... Are tech-forward, always exploring creative solutions that scale with business growth Have production know-how, whether in jewelry or another manufacturing sector Understand custom/bespoke product cycles, regardless of industry Thrive in startup environments, embracing change and wearing multiple hats Expedited Application Process: After applying, send a brief email (max. 150 words) to digant.n@madetruly.com, with Subject Line: "Application for Vendor Success & Operations Specialist: {{Candidate Name}}clearly outlining why you're an ideal fit for this role. Be sure to mention any experience working with external vendors, and your approach to solving operational bottlenecks .Benefit sThis is an impact‑focused role where your project‑management skills will hone and grow, directly boosting the speed and reliability of our global production pipeline. If you thrive on precision, clear communication, and accountability, you'll fit perfectly in MadeTruly's collaborative and ambitious culture.
As a Supply Chain & Vendor Champion , you'll be working with the Project Manager - Vendor Operations as a vital bridge between internal stakeholders and external manufacturers/factories. You'll manage vendor-related processes—from purchase orders to issue resolution—so the KAM team can focus on client relationships. Key Responsibilities Vendor & Factory Coordination : Maintain daily communication with vendors and factories. Proactively address production bottlenecks or delays Purchase Order Execution : Create, monitor, and reconcile POs; align delivery expectations with vendor capacity Vendor Query Resolution : Serve as the first point of contact for vendor queries—respond quickly to minimize disruptions Support to KAM Team : Share real-time updates on vendor timelines, quality issues, and delivery changes supporting client expectations Records & Documentation : Maintain detailed logs of POs, invoices, vendor communications, delivery schedules, and issue resolution Process & System Management : Manage tracking tools, and performance dashboards; recommend improvements in workflows Requirements Operations/Vendor Experience: 2-3+ years in project management, production coordination, supply chain, procurement, vendor operations, or similar—preferably in manufacturing or jewelry Excellent communication skills, especially in engaging with internal teams and vendors. Organizational Focus: Expert in prioritizing and managing multiple vendor-related tasks simultaneously Highly detail-oriented with a knack for anticipating roadblocks before they occur Tech Proficiency: Excel, Google Sheets; experience with ERP (e.g., Oracle, SAP, Odoo,Zoho) or working knowledge of project management tools like ClickUp, Monday.com, or Asana, Jira Problem-Solving Attitude: Independent self-starter, able to elevate and resolve vendor issues swiftly Bonus Points If You are... Are tech-forward, always exploring creative solutions that scale with business growth Have production know-how, whether in jewelry or another manufacturing sector Understand custom/bespoke product cycles, regardless of industry Thrive in startup environments, embracing change and wearing multiple hats Expedited Application Process: After applying, send a brief email (max. 150 words) to digant.n@madetruly.com, with Subject Line: "Application for Operations Associate: {{Candidate Name}}clearly outlining why you're an ideal fit for this role. Be sure to mention any experience working with external vendors, and your approach to solving operational bottlenecks .Benefit sThis is an impact‑focused role where your project‑management skills will hone and grow, directly boosting the speed and reliability of our global production pipeline. If you thrive on precision, clear communication, and accountability, you'll fit perfectly in MadeTruly's collaborative and ambitious culture.
About MadeTruly MadeTruly is transforming the way jewellery is designed, manufactured, and delivered. We partner with US-based designers to bring their creations to life through CAD, rendering, and a just-in-time manufacturing model — think of us as Uber for Jewellery Production . Our team in India handles everything from design translation to production coordination, ensuring quality craftsmanship at speed and scale. We’re growing fast — and we’re always on the lookout for bold thinkers and builders who want to join us on this journey. Why This Role Exists We know that the best people don’t always fit into neatly labelled job descriptions. If you believe your skills, experience, or vision can create value for MadeTruly, we want to hear from you — even if there’s no current opening that fits you perfectly. This is your chance to pitch yourself. Who You Might Be You might be: A process thinker who can spot bottlenecks and build systems to scale operations. A creative technologist who can streamline workflows, improve tooling, or optimize our stack. A product-minded strategist who understands both the customer and the supply chain. A CAD Design & Rendering enthusiast with an eye for detail and a passion for making things that shine (literally). A generalist operator who loves figuring things out and wearing many hats. What You’ll Do (Examples) This depends on what you bring to the table, but possibilities include: Improve internal workflows (CAD assignment, revisions, approvals). Build dashboards to track turnaround time, revisions, and factory performance. Work directly with US-based designers to translate their needs into actionable briefs. Help with business development, content management, or digital strategy. Take ownership of a new initiative you propose. Requirements What We’re Looking For High agency. You take initiative and figure things out. Clear thinking. You write and communicate well. Execution mindset. You can take a rough idea and make it real. Understanding of how your work connects to outcomes — design, ops, product, or business. Bonus: experience in jewellery, manufacturing, CAD, design, or operations. We’ll read every application carefully. If we see a match, we’ll figure out how to build something together. Benefits Why You’ll Love Working Here Make an Actual Difference: No fluff work. You’ll be solving real problems and moving the needle from Day 1 — whether it’s fixing ops bottlenecks, delighting a designer, or improving factory output. Ownership, Not Oversight: You won’t just “assist” — you’ll own processes, experiments, and outcomes. We value initiative over instruction. Steep Learning Curve: We operate at the intersection of design, tech, and manufacturing. You’ll learn how physical products come to life, how global supply chains work, and what it takes to build a scalable backend for a creative industry. Close-Knit Team: Small team, big impact. You’ll work directly with decision-makers, not layers of management.
As an Account Support Associate, you'll work closely with the Operations Manager in India and Key Account Managers in US, Europe and act as a central point of coordination between internal teams, account managers, and systems. You’ll handle operational support tasks—from maintaining pricing data to tracking project progress—so the KAM team can focus on growing client relationships. Work Location : Hybrid; Office Lcoation: Andheri /Malad Key Responsibilities: Account Manager Support: Act as the main contact for Account Managers, providing timely updates and ensuring smooth flow of information. Pricing Management: Maintain and update pricing sheets, ensuring accuracy and easy accessibility for stakeholders. Purchase Order Execution: Create, monitor, and reconcile POs; coordinate with relevant teams to align timelines and deliverables. Cross-Team Coordination: Follow up with CAD, Pricing, and Factory teams to ensure tasks are on track, resolving bottlenecks proactively. System & Data Management: Keep ClickUp updated with job statuses, timelines, and notes; manage and respond to Zendesk requests in line with SLAs. Invoicing & Documentation: Prepare invoices, maintain records, and follow up on pending payments or clarifications. New Request Handling: Log and coordinate new project requests from Account Managers, ensuring timely kickoff. General Administration: Support day-to-day operational and administrative requirements to ensure smooth workflow. Requirements Customer Support / Operations Experience: 2–3+ years in operations, customer service, account coordination, or similar—preferably in manufacturing, design, or jewelry. Comfortable working in Evening shifts Excellent communication skills, especially in engaging with internal teams and account managers. Organizational Focus: Expert at prioritizing and managing multiple ongoing tasks without missing details. Highly detail-oriented, with the ability to spot and address process gaps early. Tech Proficiency: Excel, Google Sheets; familiarity with ClickUp, Zendesk, or other project/ticket management tools. Problem-Solving Attitude: Self-starter with the ability to independently resolve operational and support-related issues. Bonus Points If You… Are tech-savvy and explore ways to streamline workflows. Have experience in jewelry manufacturing, design, or similar creative industries. Understand custom/bespoke product cycles. Enjoy working in fast-paced, evolving environments where you wear multiple hats. Expedited Application Process: After applying, send a brief email (max. 150 words) to [email protected] , with Subject Line: “Application for Client Support Associate: {{Candidate Name}}” clearly outlining why you’re an ideal fit for this role. Be sure to mention any experience managing cross-team coordination, using softwares like Zendesk, Clickup, etc
As an experienced Customer Service Head, you will be responsible for leading our international customer service and key account management functions. Your focus will be on ensuring operational excellence, delivering high-quality customer experiences, and managing long-term client relationships. You will need to be a proactive leader who drives efficiency, enhances service standards, and ensures seamless order fulfillment while collaborating with cross-functional teams. You will ensure top-tier customer service standards for all existing international accounts and act as the primary escalation point for client concerns. Your role will involve overseeing the end-to-end customer journey, ensuring seamless execution of client projects, and timely order fulfillment. Developing strategies to enhance customer retention and satisfaction will also be a key responsibility. In terms of operations and process optimization, you will be required to implement and maintain efficient backend operations for order processing, invoicing, and account management. Forecasting customer needs and aligning with sourcing teams for stocking plans will be essential. You will also need to plan and monitor PD and production timelines, implementing corrective actions when necessary, and standardize customer service protocols to ensure compliance with company policies. Your role will also involve leading, mentoring, and developing the customer service and key account management teams. Providing training to enhance CRM capabilities and managerial skills within the team will be crucial. You will need to foster a culture of efficiency, accountability, and continuous improvement within your teams. Data-driven decision-making will be a key aspect of your role. You will need to analyze customer service metrics to drive efficiency and enhance service delivery. Leveraging data insights to optimize pricing models and identify areas for improvement will also be important. Aligning customer service strategies with business goals for sustained growth will be a critical responsibility. Collaboration with operations, logistics, and finance teams to ensure seamless execution of processes will be required. Working closely with product development and production teams to anticipate customer needs and supporting e-commerce and order management operations from an international perspective will also be part of your role. The ideal candidate for this position will have experience in International Jewellery Business, luxury, B2B, or tech-enabled businesses. Key qualities we look for include leadership and vision, customer orientation, operational excellence, strong communication and negotiation skills, quantitative and analytical ability, jewelry industry expertise, international experience, education in Business/Design/Jewelry, and technology proficiency. If you are a customer-focused leader with a passion for excellence and innovation, we invite you to apply for this dynamic role.,
As a Vendor Operations & Execution Manager at our company, you will play a crucial role in bridging the gap between internal stakeholders and external manufacturers/factories, working closely with the Project Manager - Vendor Operations. Your primary responsibility will be to manage vendor-related processes, from purchase orders to issue resolution, allowing the Key Account Management (KAM) team to concentrate on client relationships. You will be tasked with maintaining daily communication with vendors and factories, proactively addressing production bottlenecks or delays. Additionally, you will be responsible for creating, monitoring, and reconciling purchase orders, aligning delivery expectations with vendor capacity, and serving as the first point of contact for vendor queries to minimize disruptions. Providing real-time updates on vendor timelines, quality issues, and delivery changes to the KAM team will also be part of your role. In terms of documentation, you will be required to maintain detailed logs of purchase orders, invoices, vendor communications, delivery schedules, and issue resolutions. Moreover, you will oversee the management of tracking tools, performance dashboards, and recommend workflow improvements. To be successful in this role, you should have 4-5+ years of experience in project management, production coordination, supply chain, procurement, vendor operations, or a related field, preferably in manufacturing or jewelry. Excellent communication skills, organizational focus, attention to detail, and proficiency in tools such as Excel, Google Sheets, ERP systems, and project management platforms are essential. A problem-solving attitude and the ability to independently resolve vendor issues swiftly will be highly valued. If you are tech-forward, have production know-how, understand custom product cycles, and thrive in dynamic startup environments, you will be considered a strong candidate for this position. To expedite your application, after applying, please send a brief email (max. 150 words) to digant.n@madetruly.com with the subject line "Application for Vendor Operations & Execution Manager: {{Candidate Name}}" outlining why you are an ideal fit for this role, highlighting your experience with external vendors and your approach to solving operational bottlenecks. In this impactful role, your project management skills will be crucial in enhancing the speed and reliability of our global production pipeline. If you excel in precision, clear communication, and accountability, you will find a perfect fit in MadeTruly's collaborative and ambitious culture.,