Presales Engineer Experience & Technical Skills: • 2–6 years of presales and/or solutioning experience in the IT industry • Strong understanding of IT infrastructure (Server, Storage, Networking) and related services • Experience in virtualization, disaster recovery, and Active Directory • Hands-on experience in server and storage design, planning, and consulting • Technical expertise in HP and Dell enterprise products Responsibilities: • Develop tailored server and storage solutions for customers and prospects • Assist sales representatives in proposal preparation • Respond to detailed technical queries from sales teams and potential clients • Participate in account mining and cross-selling activities • Translate customer pain points into winning solution propositions • Create collaterals and case studies based on delivered solutions • Engage strategically with OEMs and partners • Analyze customer requirements and design cost-effective solutions • Build solution documents, effort estimates, and pricing models • Collaborate with sales, delivery, and partner managers to deliver complete solutions • Present technical briefings to executives and stakeholders • Support customer acquisition, conversion, and retention initiatives • Interface with internal teams to ensure holistic solution delivery • Provide enablement training to sales teams as needed • Maintain certifications and attend ongoing training sessions • Assist with RFQs, RFPs, bids, proposals, and statements of work • Demonstrate strong written and verbal communication skills • Financial acumen is preferred Additional Requirements: • Ability to work under pressure with tight deadlines • Understanding of opportunity management lifecycle and IT development methodologies
Job Title: Service Desk Engineer Location: Pune, India Job Type: Full-time Key Responsibilities: Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing systems. Provide basic troubleshooting for hardware, software, network, and application issues. Accurately log all service requests, incidents, and resolutions into the ticketing system. Escalate complex issues to L2/L3 teams as per escalation matrix. Follow up with users to ensure issues are resolved in a timely manner. Maintain and update documentation, FAQs, and knowledge base articles. Ensure adherence to SLAs and provide high-quality customer service. Support user account management, password resets, and system access issues. Assist in the setup and maintenance of desktop systems and peripherals (printers, scanners, etc.). Required Skills & Qualifications: Bachelor’s degree in IT, Computer Science, or a related field (or pursuing relevant certifications like CompTIA A+, ITIL, MCSA). 0–2 years of experience in an IT support or service desk role. Basic understanding of Windows/Mac OS, Microsoft Office 365, and common enterprise applications. Knowledge of ITSM tools like ServiceNow, Freshdesk, or Zendesk (preferred). Strong communication and interpersonal skills.