NICE CXone Specialist

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Job Title: NICE CXone Specialist

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About The Role

NICE CXone Specialist

cloud-based contact center solutions

NICE CXone Studio and Central

VoIP/SIP systems

REST APIs

Python and C#

Key Responsibilities

• Design, implement, and manage IVR workflows using NICE CXone Studio and Central.
• Configure and maintain ACD (Automatic Call Distribution) systems and advanced call routing strategies.
• Administer and support VoIP and SIP-based telephony systems to ensure seamless communication flow.
• Integrate NICE CXone with CRMs like Salesforce, Zendesk, and other enterprise applications.
• Develop and leverage REST APIs using Python and C# to automate processes and improve efficiency.
• Diagnose and resolve system issues, ensuring high availability and reliability of contact center services.
• Collaborate with cross-functional teams to implement scalable contact center solutions.
• Conduct end-user training sessions and prepare technical documentation for support and operations teams.
  

Required Skills & Experience

• 3–8 years of experience working with NICE CXone (InContact).
• Strong knowledge of IVR design, call routing, and ACD configuration.
• Hands-on experience in managing VoIP/SIP infrastructure.
• Proficiency in API development and automation using Python and C#.
• Experience integrating CXone with CRM systems such as Salesforce and Zendesk.
• Excellent problem-solving, troubleshooting, and communication skills.
  

Preferred Traits

• NICE CXone certification (preferred).
• Experience working in agile project environments.
• Strong documentation and training delivery skills.
• Ability to manage multiple priorities across diverse geographic teams.
  

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