1615 Voip Jobs

DESCRIPTION Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for a Workforce Management (WFM) Program Manager to lead WFM related projects related to our back end/front end systems and tools. The WFM Program Manager will partner closely with matrix partners to deliver mission critical initiatives, and facilitate solutions and tools that will benefit SPS Operations. This role requires relationship building, stakeholder management, troubleshooting and problem-solving, attention to detail, and delivering high quality results on time. Key job responsibilities Build knowledge and understanding of the WFM tools and solutions provided to stakeholders Lead engagements with matrix partners on initiatives and create detailed work plans using accurate and aligned requirements. Create project artifacts such as project scope, communication matrix, risk register, escalation matrix, charter document, and detailed project plan Ensure that new projects are incorporated into planning cycles (OP1, OP2, etc.) including business documents Collaborate with Business Intelligence and Data Engineering as needed to develop sustainable reporting mechanisms for project success measures Create a mechanism to gather feedback during the project lifecycle Regularly communicate project status, issues, and risks, and gather updates from cross-functional teams Assist customer teams in change management strategies to ensure successful change management process implementation Provide on-call support which will require some nights and weekends. Occasional business travel and travel to other company facilities will be required BASIC QUALIFICATIONS 3+ years of program or project management experience 2+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Workforce Management experience (Forecasting, Scheduling, Real Time Management) required Ability to perform many concurrent assignments and determine the need for changing priorities Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience in requirement gathering and ability to write clear and detailed requirement document Exceptional organizational skills and influencing and leadership skills 3+ years experience in a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) Oral and written communication skills are required in order to provide appropriate customer support and interaction Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications. Speaking-listening-writing skills, attention to details, proactive self-starter Proven ability to work in a dynamic, ambiguous environment Experience with automatic contact routing, VoIP and any contact center case management tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and problem-solving, attention to detail, and delivering high quality results on time. Key job responsibilities Responsible for the ongoing support, user training and maintenance of our global Workforce Management systems and tools. Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner. Evaluate and Advise partners to develop Forecast Groups, Staff Groups and Routing Sets to improve utilization and business efficiency. Ensures the accuracy and timeliness of all data flowing to and from WFM systems. Respond to reported issues, requests & inquiries of a problematic technical or functional nature, and suggest or deploy fixes and enhancements. Setup user access to systems and/or services. Creates and updates profiles, permissions, and maintains user accounts. Drafts and maintains internal communications policies and procedures. Participate in cross-functional activities such as requirements gathering, review and user acceptance testing. Works with internal IT support teams and vendor technical support, as needed. Provide on-call which will require working on some nights and weekends. Occasional business travel and travel to other company facilities will be required. BASIC QUALIFICATIONS 2+ years of program or project management experience 2+ years of working cross functionally with tech and non-tech teams experience Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) 2+ years of defining and implementing process improvement initiatives using data and metrics experience 2+ years experience in a Workforce Management Administrator position, or 3+ years of relevant WFM user experience (Forecasting, Scheduling, Real Time Management) required Ability to perform many concurrent assignments and determine the need for changing priorities Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment Ability to learn and train technical information PREFERRED QUALIFICATIONS 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience in requirement gathering and ability to write clear and detailed requirement document Exceptional organizational skills and influencing and leadership skills 3+ years experience in a Workforce Management Administrator position, or 4+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) Oral and written communication skills are required in order to provide appropriate customer support and interaction Quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications. Speaking-listening-writing skills, attention to details, proactive self-starter Proven ability to work in a dynamic, ambiguous environment Experience with automatic contact routing, VoIP and any contact center case management tools. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job description: Project Overview: We are seeking an experienced Asterisk or developer to build and integrate voice and contact center features. Responsibilities: Design and implement voice integration using Asterisk. Configure and optimize WebRTC for seamless voice communication in agents' web interfaces and web applications. Develop and implement SIP trunk configurations and other VoIP infrastructure components. Build contact center features, including call routing, IVR , call recording, and call logs. Collaborate with stakeholders to define requirements and ensure smooth integration with existing systems. Conduct rigorous testing of voice features to ensure high-quality performance and reliability. Provide documentation and support during and after the integration phase. Requirements: Proven experience in Asterisk development, including configuration and integration. Minimum 2 years of Experience as Asterisk Developer is compulsory. Strong knowledge of WebRTC and its integration with VoIP systems and web applications. Proficiency in SIP protocols and VoIP infrastructure. Experience with integrating communication platforms using APIs and SDKs. Understanding of scalable and high-availability telephony architecture. Strong troubleshooting and problem-solving skills. Ability to deliver high-quality results within tight deadlines #Contact Person - HR Nidhi Thakur #Contact Number - 9999753291 / 8929340639 #Address - D-117 , Sector 63, 2nd Floor Noida Uttar Pradesh -201301 # Email Id - nidhi.thakur@spinonweb.biz #Notice Period - 15 Days or Immediate joiner #astersik #voip #develoepr #ivr #pbx #webrtc#api #kamlio #astersikdeveloper #immedaitejoiner Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Paid sick time Paid time off Education: Bachelor's (Preferred) Experience: Voip Developer : 2 years (Preferred) Location: Noida Sector 62, Noida, Uttar Pradesh (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person

Organisation name : VOIP Office Telecommunication Role : Billing Manager Working Timings : 3:00PM TO 12:00AM Location TRENDZ UTILITY, Plot No.25, Survey No.37- 41 3rd Floor, Vittal Rao Nagar Rd, Gafoornagar, Telangana 500081 We are seeking a highly skilled Billing Manager who will be responsible for the accurate generation, processing, and management of client invoices . A key initial focus will be reviewing and tallying all account extensions with their respective invoices, ensuring accurate tax charges and compliance with regulations. This role is ideal for candidates who thrive in fast-paced environments and are committed to ensuring flawless billing and streamlined financial operations. Key Responsibilities: Create, process, and issue invoices in a timely and precise manner using accounting tools. Validate and reconcile account extensions to ensure accuracy in billing across all active accounts. Ensure full compliance with tax regulations , applying correct GST/tax amounts to each invoice. Proactively follow up on pending and overdue payments , maintaining healthy cash flow. Maintain up-to-date and error-free billing, invoicing, and payment records. Collaborate with the finance and customer service teams to resolve client billing concerns. Generate periodic reports on invoicing status, collections, and outstanding balances for management review. Recommend and implement process improvements to enhance billing efficiency and minimize errors. Keep the accounting system updated with correct billing data, ensuring audit readiness. Qualifications & Skills: Minimum of 4 years of experience in billing, accounts, or finance roles. Proficient in Zoho Books or similar accounting software. Strong understanding of GST and other applicable tax laws . Exceptional attention to detail with the ability to spot discrepancies quickly. Strong verbal and written communication skills. Ability to prioritize tasks and meet strict deadlines with minimal supervision. Experience in VoIP or telecommunications industry is a plus. Why Join Us? At VoIP Office Telecommunication , we value innovation, accountability, and teamwork. You'll be working with passionate professionals in a supportive work environment where your expertise is recognized and your ideas matter. Company Profile VoIP Office, a leading provider of Cloud based communications, makes it affordable and easy to connect to anyone, anywhere in the world. Our communications solutions meet the needs of any type of business in any industry, from home offices to large enterprises. VOIP OFFICE is a new-generation cloud based communications provider that offers all the features of your traditional PBX along with the latest functionality enabled by the use of VoIP technology. Website https://www.voipoffice.com

Multilingual Customer Support Representative (Urdu/Gujarati/Marathi) – Remote About The Opportunity A leading global provider of cloud-based communication and AI-driven customer engagement solutions, we empower businesses across industries to deliver outstanding customer experiences. We are seeking a Multilingual Customer Support Representative fluent in Urdu, Gujarati, and Marathi to join our fully remote team and drive customer satisfaction through exceptional support. Role & Responsibilities Handle inbound and outbound customer interactions via voice calls, chat, and email in Urdu, Gujarati, and Marathi Resolve product, billing, and technical inquiries efficiently while adhering to service level agreements (SLAs) Accurately document customer interactions and updates in the CRM system to ensure data integrity Collaborate with cross-functional teams to escalate and follow up on complex customer issues Meet and exceed performance metrics, including average handle time (AHT), first call resolution (FCR), and customer satisfaction (CSAT) Participate in regular training sessions and contribute to knowledge-sharing initiatives to improve processes Skills & Qualifications Must-Have Native or fluent professional proficiency in Urdu, Gujarati, and Marathi (written and verbal) 1+ years of experience in customer service, BPO, or call center environment Strong computer literacy and ability to multitask across multiple applications Excellent problem-solving skills with a customer-centric mindset Reliable high-speed internet connection and dedicated home office setup Flexibility to work rotational shifts, including weekends and holidays Preferred Experience with CRM platforms such as Salesforce, Zendesk, or Freshdesk Prior remote work experience in a distributed team environment Familiarity with VoIP tools and cloud-based contact center solutions Benefits & Culture Highlights Competitive salary with performance-based incentives and recognition programs Fully remote work model offering flexibility and work-life balance Inclusive and supportive culture with ongoing training and clear career progression paths Skills: gujarati,customer,urdu,marathi,computer literacy,voip tools,multilingual,customer service,crm platforms,problem-solving,customer support

Job Description Identifies prioritizes and coordinates solving of demanding and/or business critical problems and communicates them to key stakeholders. Initiates and manages product, care and process improvement projects. Drivers need changes in own technology area. Support areas by participating in emergencies and 24/7 duty. Is responsible for sharing knowledge in own technology area. Influences relevant functions (e.g. L3 Technical Support, product management and R&D). How You Will Contribute And What You Will Learn Ready to work in NAM Business Hours (8 PM IST to 4:30 AM IST) Fast learner, long term player, Positive attitude with 5-10 Year of relevant experience HP/ATCA Hardware hands-on and troubleshooting / software Upgrade/Update with Testing of Software releases, change deliveries Network and Solution troubleshooting, excellent support in Core Related Parameters, features and their impacts Network element upgrade and Method of Procedure (MOP) validation and test Technical end to end support into customer networks Participate in 24/7 emergency on-call support Provide proactive maintenance service, support and delivery Support change management service delivery Organize and participate in pilot and roll-out upgrades and patch installations New technology support and Service deployment with excellent IP and Unix support Ensure quality & customer Service Level Agreements (SLA) are met Consult with customers regarding optimization, planning, feature activations, and other improvements Knowledge on Sales Force tool/NetAct will be an added advantage Support required on customer specific time zones and maintenance hours Key Skills And Experience You have: Deep knowledge of VoIP/IMS networks and functionality of associated products such as NTAS, oTAS, OMSS, oMGW, NEF, ZTS etc. Familiar with Core network interfaces and signaling Familiar with HP, ATCA, Sun Solaris hardware and with Operating system of LINUX, Sun Solaris IP networks knowledge Should be familiar with all troubleshooting tools Provide follow-up & proper co-ordination with L3 Technical support teams Willingness to travel and experience customer networks Shell & pearl Script with Linux and Unix Certification It would be nice if you also had: Good in-depth knowledge in the basic call flows of 2G/3G/4G Good Communication and Presentation Skills to handle global customers About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for an experienced Principal Genesys Cloud Consultant to lead the design, implementation, and support of cloud contact center solutions for our clients. This role involves working directly with stakeholders to deliver scalable, integrated solutions tailored to client needs. The ideal candidate combines deep Genesys platform expertise with strong communication and problem-solving skills. Responsibilities: Lead the design, configuration, and deployment of cloud-based contact center solutions Develop and maintain Architect flows, IVRs, call routing, and system integrations Conduct discovery sessions and translate business needs into technical designs Oversee migrations from legacy platforms to Genesys Cloud Troubleshoot complex technical issues and optimize system performance Deliver technical documentation and knowledge transfer sessions Collaborate with stakeholders and lead project status communications Qualifications 5+ years of experience with Genesys Cloud, including WEM/WFM and digital channels Proficient in Architect flows, IVR scripting, call routing (DTMF/speech), and SIP/VoIP fundamentals Skilled in leveraging APIs for application development, including integration of high-level APIs into enterprise systems Hands-on experience with Amazon Web Services (AWS) Strong documentation skills: callflows, API specs, deployment plans Excellent stakeholder communication and technical leadership abilities Bachelor's degree in Computer Engineering, Telecom, or related field Fluent in English (written and spoken) Able to work independently in a client-facing role Nice to have: Genesys Cloud certifications (Partner/Professional/Developer) Experience with Azure, GCP, or other cloud platforms We offer: The Chance to Make an Impact: grow alongside some of the tech industry’s premier talent, with a 99% project success rate delivering for some of the world’s biggest brands. Collaborate on projects that really matter, shaping the future of global industries for some of the biggest names in business. A Work From Anywhere Culture: make the most of the flexibility that comes with fully remote work, within a close-knit, values-driven community. Diversity and Empowerment: thrive in an inclusive and supportive multicultural environment, where differences are celebrated as a key driver of creativity and innovation. Our international culture of diversity gives everyone the chance to make a real difference – in their own way. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. A Better Way of Working: join a company that puts sustainability at the heart of everything it does. Our community is active on a range of sustainability issues, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality and inclusion. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

System Engineer – Job Description Location: Chennai Experience: 7–14 year s Domain : Aerospace Technical Skills Required: Linux : Deployment, scripting, configuration Networking : Integration, VoIP, traffic & data management Data Packet Inspection TCP/IP Stack Optimization and related protocols Monitoring & Logging Tools : ELK Stack (Elasticsearch, Logstash, Kibana) Grafana Kafka Production Debugging & Performance Analytics Version Control : GIT Databases : MySQL/PostgreSQL setup and tuning Scripting : Python (preferred) Engineering Lifecycle Experience: Requirements gathering Architecture & design Development Testing Soft Skills: Strong communication & documentation Problem-solving abilities Independent and cross-functional team collaboration Customer-facing experience for issue resolution

Company Description AppitSimple Infotek Pvt. Ltd. is a pioneering IT company known for its innovative products – SoftwareSuggest and CallHippo. SoftwareSuggest is an online platform that helps organizations discover top business software and service partners, offering genuine customer reviews, in-depth software analysis, and free consultations. CallHippo provides on-demand VoIP services, enabling businesses to set up call centers quickly with local support numbers from over 50 countries. With a focus on revolutionizing business operations, AppitSimple continues to simplify processes for various industries. Role Description This is a full-time on-site role for a Sales Development Representative, located in Ahmedabad. The Sales Development Representative will be responsible for generating and qualifying leads, conducting market research, and identifying potential clients. Daily tasks include reaching out to prospects through calls and emails, building relationships, and maintaining a robust pipeline. The role also involves collaborating with the sales team to develop strategies and achieve sales targets. Qualifications Inside Sales and Lead Generation skills Strong Communication and Sales skills Business Development experience Ability to build relationships and maintain a robust pipeline Excellent written and verbal communication skills Bachelor's degree in Business, Marketing, or related field preferred Experience in the IT or SaaS industry is a plus

Job description: Project Overview: We are seeking an experienced Asterisk or developer to build and integrate voice and contact center features. Responsibilities: Design and implement voice integration using Asterisk. Configure and optimize WebRTC for seamless voice communication in agents' web interfaces and web applications. Develop and implement SIP trunk configurations and other VoIP infrastructure components. Build contact center features, including call routing, IVR , call recording, and call logs. Collaborate with stakeholders to define requirements and ensure smooth integration with existing systems. Conduct rigorous testing of voice features to ensure high-quality performance and reliability. Provide documentation and support during and after the integration phase. Requirements: Proven experience in Asterisk development, including configuration and integration. Minimum 2 years of Experience as Asterisk Developer is compulsory. Strong knowledge of WebRTC and its integration with VoIP systems and web applications. Proficiency in SIP protocols and VoIP infrastructure. Experience with integrating communication platforms using APIs and SDKs. Understanding of scalable and high-availability telephony architecture. Strong troubleshooting and problem-solving skills. Ability to deliver high-quality results within tight deadlines #Contact Person - HR Nidhi Thakur #Contact Number - 9999753291 / 8929340639 #Address - D-117 , Sector 63, 2nd Floor Noida Uttar Pradesh -201301 # Email Id - nidhi.thakur@spinonweb.biz #Notice Period - 15 Days or Immediate joiner #astersik #voip #develoepr #ivr #pbx #webrtc#api #kamlio #astersikdeveloper #immedaitejoiner Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Paid sick time Paid time off Education: Bachelor's (Preferred) Experience: Voip Developer : 2 years (Preferred) Location: Noida Sector 62, Noida, Uttar Pradesh (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person

Key Responsibilities: Designed and executed comprehensive audio quality test plans for VoIP features on wearable devices. Validate microphone and speaker audio paths, codecs, echo cancellation, noise suppression, and voice clarity. Conduct MOS (Mean Opinion Score) testing and other subjective and objective audio quality assessments. Test audio performance in various real-world and lab conditions (e.g., network types, ambient noise environments, device orientations). Use test tools and frameworks to capture, analyze, and log audio signals (e.g., latency, jitter, packet loss, dropouts). Conduct wakeword testing for voice assistant features and assess responsiveness and false trigger rates. Perform product benchmarking and ensure compliance with audio standards (e.g., TIA-920B). Collaborate with software, firmware, hardware, and UX teams to troubleshoot and isolate audio defects. Document test cases, test results, defects, and contribute to product release sign-off. Contribute to the automation of audio tests wherever applicable. Required Skills & Qualifications: Bachelor s degree in Electronics and Communications, DSP, Electrical, Computer Engineering, Acoustics, or a related field. 8+ years of experience in audio QA testing, preferably for VoIP, telephony, or wearable products. Prior experience with audio performance measurement tools such as: Audio Precision (APx) Listen SoundCheck ACQUA HATS (Head and Torso Simulator) Hands-on experience with tools like: Wireshark (for packet capture and VoIP call analysis) Adobe Audition, sox,Audacity , or similar for waveform analysis Experience with MOS testing (POLQA, PESQ), subjective audio quality testing, and scripting. Experience with product compliance testing for standards like TIA-920 B . Familiarity with mobile and embedded platforms (Android, iOS, RTOS) is a plus. Excellent troubleshooting skills, attention to detail, and communication skills. Nice to Have: Experience with noise-canceling algorithms (ANC, ENC, beamforming) testing. Experience testing Bluetooth and wireless audio (BLE, Classic BT, Wi-Fi). Experience with wake word testing and voice UI systems (e.g., Alexa, Google Assistant, Siri). Prior work with wearable audio devices such as smart headsets, earbuds, or AR/VR headsets. Solid understanding of VoIP protocols (SIP, RTP, RTCP), audio codecs (e.g., Opus, G.711, G.722), and related networking concepts. Exposure to Agile development and CI/CD pipelines for automated testing.

Job Title: Engineering Manager Location: Gurugram, Haryana Experience Required: 12–15 years About the Role: We are seeking an experienced Engineering Manager to lead a talented team of FreeSWITCH engineers, Python developers, and UI/UX designers in building and scaling our click-to-call marketing SaaS analytics platform for advertisers. You will drive the development of a robust, scalable, and secure platform that empowers advertisers with real-time call tracking, analytics, and campaign optimization tools. Key Responsibilities Lead and mentor a cross-functional team of FreeSWITCH engineers, Python developers, and UI/UX designers to deliver high-quality, scalable features for our SaaS platform. Oversee the end-to-end development lifecycle, from planning and architecture to deployment and maintenance, using Agile/Scrum methodologies. Ensure seamless integration of telephony systems (e.g., FreeSWITCH, VoIP) with analytics pipelines and advertiser-facing dashboards. Collaborate with product managers and stakeholders to translate advertiser needs (e.g., call attribution, ROI tracking) into technical solutions. Implement and maintain CI/CD pipelines, containerized environments, and API-driven integrations to support rapid iteration and scalability. - Uphold SaaS security best practices (e.g., SOC2, GDPR) to protect sensitive call and advertiser data. Foster a collaborative, inclusive team culture, motivating engineers to achieve technical and professional excellence. Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred). 12–15 years of software engineering experience, with expertise in both front-end (e.g., React, Angular) and back-end development (e.g., Python, Node.js). Proven experience building and scaling B2B SaaS platforms, ideally in adtech, martech, or analytics. Hands-on experience with VoIP and telephony systems (e.g., FreeSWITCH, Asterisk) and real-time communication protocols (e.g., SIP, WebRTC). Strong understanding of data analytics pipelines for processing and visualizing marketing metrics (e.g., call attribution, conversion tracking). Demonstrated leadership in managing cross-functional engineering teams, with a track record of delivering complex projects on time. Proficiency in containerization (e.g., Docker, Kubernetes), microservices, and API-first architectures. Experience with CI/CD tools (e.g., Jenkins, GitLab CI) and cloud platforms (e.g., AWS, GCP, Azure). Knowledge of SaaS security, including access control, data privacy, and compliance (SOC2, GDPR). Excellent problem-solving and decision-making skills in fast-paced environments. Strong communication skills to convey technical concepts to non-technical stakeholders, such as advertisers or marketing teams. (Optional) Experience working in dynamic markets like Dubai or the Middle East, with an understanding of regional business practices. Preferred Skills Familiarity with adtech/martech ecosystems (e.g., CRM integrations, Google Ads, or call tracking platforms). Experience mentoring remote or distributed teams to maintain productivity and collaboration. Passion for building user-centric analytics platforms with intuitive UI/UX. Why Join Us? Be part of a fast-growing SaaS company revolutionizing click-to-call marketing analytics. Lead a talented team, work on cutting-edge telephony and analytics solutions, and make a direct impact on advertisers’ success.

Job Description Job Location- Gurgaon, Sector-53 Golf Course road Experience Range- 7-10 Years Major Areas of Responsibility: Interacting with internal customers and working collaboratively with them Implement the Global IT policies and procedures. Perform IT service desk operations for all support issues relating to internal systems infrastructure, hardware, and software, investigating these issues and seeing them through to resolution with interfacing to Global IT 2nd level support teams Responsibility for maintaining the availability, security, integrity, performance & enhancements of internal IT systems infrastructure, which includes Windows servers, LAN network, VoIP phone systems Install and configure desktop pc’s, laptops, smart phones, and mobile devices with appropriate software applications according to Global IT standards and IT guidelines Phase-in /phase-out of HW and SW and Inventory Management Maintain appropriate records of warranties & license information, ensuring that licenses are kept up to date and are being used according to agreements in place Collaborate with Global IT staff and contractors to resolve IT incidents Provide user training for basic applications Bachelor’s/master’s degree in computer engineering, Technology, or a related field. Experience working with MS Windows services, registry, Active Directory, O365 and remote access technologies. Works closely with Global IT and has a attention to details Experience with system administration in a client-server environment and LAN technology Experience with Microsoft 365 / Azure services

Company Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Description Circuit Provisioner is responsible for managing the order process which encompasses validating technical specs, documenting and processing orders including change orders and disconnection and order tracking. Provisioner’s job is to provision orders to provide high-end Telecom services to customers. Which includes placing orders via multiple Carrier systems, coordinating new service delivery and turn up with Carriers, tracking delivery milestone dates, manage, analyze and resolve order issues. Provisioner takes the overall responsibility for the resolution of all problems and changes with an order in accordance with the standard policies of the company. Updating the Project Coordinators on a daily basis. Coordination with Carriers to obtain DLR and FOC for orders. Weekly conference calls with Carriers. Issuing orders for different bandwidth type of circuits to various Carriers (Broadband, T1, EOC, FastE & GigE). Follow up to get confirmation and completion of orders. Dealing with Carriers for escalation to meet the SLA. Working with Carrier Project Managers if there is a construction job or escalation required to provide the facilities and deliver the circuits on time. Coordinating service installations and activations, and working with Carriers ad Project Coordinators to ensure successful service installations. Function as the first point of contact for provisioning issues with Carriers. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/ or Experience: Working understanding of telecommunications services and concepts (including: POTS, T1, PRI, VoIP, SIP). Solid hands-on skills in business applications software (including but not limited to: Microsoft Office, Internet browsers, document scanning). Able to be flexible to work off hours if required. Ability to work in a collaborative team-oriented environment. Good written and oral communication skills. Must communicate clearly and effectively with peers, customers, and management in a team environment. Satisfactory skills with documentation, reporting and knowledge transfer. Ability to research and effective organizational skills. Physical Demands: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting, standing, and walking. Overhead lifting of over 20 pounds. Bending, stooping, climbing ladders and crawling. Keyboarding/typing. Ability to read effectively from a computer screen, sampling device and/or a paper copy. Working Conditions: Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others. Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment. Ability to work flexible hours including evenings, holidays, and weekends. Additional Information All your information will be kept confidential according to EEO guidelines. We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion. Our experienced leadership team supports a vibrant and entrepreneurial corporate culture, giving you the chance to use your talents to make a real difference. At AireSpring, you’ll work alongside other smart and dedicated people to solve business and technology challenges while delivering excellent service to all of our customers.

As an A2P-Voice SMS Sales professional at Dialtec Communication, you will be responsible for developing and maintaining a customer portfolio, establishing and nurturing business relationships, and negotiating with overseas clients for A to Z terminations. Your primary goal will be to ensure revenue growth from assigned accounts in the VOIP and SMS A2P market. You will proactively identify new opportunities, close deals to increase SMS A2P traffic and VOIP traffic, and ensure timely notifications of rate changes to customers. To excel in this role, you should hold a university degree in Marketing, Business, or Finance, although other relevant fields will be considered. You must have at least 1 year of experience in the SMS wholesale A2P market or telecom industry, with a proven track record of successful sales. Excellent communication skills, both written and verbal, are essential, along with the ability to work both independently and as a collaborative team player. This is a full-time position based in Noida or Mumbai, where you will have the opportunity to engage in face-to-face interactions with clients. If you are passionate about sales and have a keen interest in the Voice and SMS field, we encourage you to apply by submitting your updated resume to hr@dialteccommunication.com or contacting +91 9634079920. Additionally, we welcome referrals, so please feel free to share this opportunity with your network.,

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs. Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customer’s networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance. If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you! Your Future at Kyndryl At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers – including new wireless and 5G technologies – not yet adopted by most companies. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise CCNA network or security or equivalent Firewall Certification certified. Hands on experience Fortigate/Checkpoint/paloalto/cisco Experience on firewalls and Network Experience on Routing protocol : customer end router BGP, EIGRP, OSPF. Experience on Load Balancers products will be preferred. Work from client location in Mumbai 24*7 shift operations Plan and Implementing change request w.r.t network and security technology. Install and troubleshoot network/firewall device. 0-3 years of experience Implement and troubleshoot network and security protocols Understanding of ITIL concepts. Experience in ticket handling through service now. Able to performer Network monitoring Able to perform ISP coordination and Escalations. Able to perform OEM coordination and Escalation. Preferred Technical And Professional Experience Understanding of Microsoft office Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Do you want to be at the forefront of designing and implementing cutting-edge network solutions? Within our Network Services team at Kyndryl, you will be the go-to expert for providing top-of-the-line technical solutions throughout the entire solution lifecycle. You will be responsible for creating local and wide-area network solutions that utilize multiple platforms and protocols, ensuring that our customers have the best possible network infrastructure to support their business needs. Your skills in routers, networking controllers, bridges, and networking software will be essential as you troubleshoot network issues and coordinate with vendors to install the latest hardware and software, such as routers and switches. Not only will you help keep our customer’s networks running smoothly, but you will also work on project implementation, conduct project planning and cost analysis, and build proof-of-concept solutions with networking system technology. In this role, you will have the opportunity to review project requirements, communicate them accurately to the team, and ensure they are appropriately fulfilled. You will use your expertise to design and implement local and wide-area network solutions, including IP and VOIP, that address customer requirements. You will also provide high-quality technical solutions to our customers to prepare them for implementation, go-live, and maintenance. If you are excited about using your technical expertise to create innovative network solutions and provide outstanding customer service, then this is the role for you! Your Future at Kyndryl At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers – including new wireless and 5G technologies – not yet adopted by most companies. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise CCNA network or security or equavalent Firewall Certification certified. Hands on experience Fortigate/Checkpoint/paloalto/cisco Experience on firewalls and Network Experience on Routing protocol : customer end router BGP, EIGRP, OSPF. Experience on Load Balancers products will be preffered. Work from client location in mumbai 24*7 shift operations Plan and Implementing change request w.r.t network and security technology. Install and troubleshoot network/firewall device. 0-3 years of experience Implement and troubleshoot network and security protocols Understanding of ITIL concepts. Experience in ticket handeling through service now. Able to perfomre Network monitoring Able to perorm ISP coordination and Escalations. Able to perform OEM coordination aand Escalation. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Role Overview: Role We are an international telecommunications/commtech company and provides various services including, international and domestic voice services, MPLS, Internet transit, VoIP, IoT, Mobility, CPaaS, CaaS, managed security, cloud, subsea cable capacity and/or other cutting-edge commtech services. We are seeking a dynamic regulatory professional to join our Legal & Regulatory Affairs team. The role is designed to provide end-to-end support across two key focus areas: Dedicated regulatory advisory and support to the Product Office Operational regulatory responsibilities including litigation and compliance tracking Key Responsibilities: I. Regulatory Product Support Act as the primary regulatory liaison to the Product Office, working closely with Product, Network, Legal, and Technology teams. Provide regulatory risk assessments and compliance inputs during product conceptualization, design, and go-to-market stages. Advise on applicable licensing requirements, statutory obligations, and service rollout norms. Maintain a product-wise regulatory tracker and risk matrix. Provide guidance on OSP (Other Service Provider) regulations and DoT guidelines, and support product and operations teams in adhering to them. Liaison with Regulator for approvals and clarifications, if required. II. Regulatory Operations Assist in handling regulatory and legal proceedings before TRAI, DoT, TDSAT and other bodies. Support vetting of commercial documentation from a regulatory standpoint, including LOUs, LOAs, MSAs, customer agreements, etc. Track changes to regulatory frameworks and draft internal briefing notes or impact memos. Contribute to regulatory submissions, consultation responses, and DoT/TRAI filings. Maintain internal documentation for OSP compliance, UL license requirements, and support any audits or inspections. Provide support for RFPs, customer queries, or onboarding reviews from a regulatory perspective. Skills & Competencies Required Strong understanding of Indian telecom regulations, licensing frameworks, and digital sector compliance requirements Proven ability to interpret legal requirements and apply them to business scenarios, especially in product or technology contexts Excellent drafting, documentation, and stakeholder coordination skills Familiarity with regulatory bodies and procedures (e.g., TRAI, DoT, TDSAT) Proactive mindset, attention to detail, and ability to balance long-term strategy with day-to-day execution

Job Description NOV is seeking a skilled and motivated engineer to join our global family in the highly skilled network support team. Our network is worldwide, across more than 60 countries in all the continents. Are you the person we are looking for? You are highly motivated, passionate about technology, and you think it is fun to work on new technology in an ever evolving environment. Our environment includes LAN, WAN, Wireless as well as Load Balancers, Firewalls, VPNs, VOIP, Security and more. Are you the person people seek advise from? We need you to evaluate, recommend and support our policies. Responsibilities Per project plans, service level agreements, and corporate standards - researches, proposes, designs, implements, maintains, monitors, reports on and consults regarding the following technical areas of focus: Service and Maintenance WAN and LAN, Wireless and Remote Access Converged network services, e.g. VoIP, Video, etc. Routing and VLAN, Firewall, Networked Application maintenance. Zero Trust least-privilege branch access. Network cloud services security. Networked systems monitoring, auditing and reporting. Researches, assesses, recommends and implements improvements to the corporate network and systems environments. Manages vendor relationship and cost tracking for related products and services. Maintains, administers and solves network challenges operations on a day-to-day basis. Supports the IT department in the design and implementation of network components, including support of development systems and assistance with testing. Architects, maintains and consults regarding all network components, functions, naming conventions and IP service implementations (ip schemes, VLANs, routing, dns, wins, dhcp, IPSec, telephony integration, etc.). Provides and maintains comprehensive documentation of network systems. This is to include all LAN/WAN/MAN/Wireless infrastructure and disaster recovery planning. Supports secured remote access inter connectivity for network resources to Users. Requirements Bachelor’s Degree in Computer Science or related field. 5+ years of technical experience in networking technologies 3+ years in Enterprise Networking Management Working knowledge or experience with PC based server platforms. Competent at converged voice and networking technologies. Strong knowledge of Aruba switching, routing, wireless, and QoS, networked applications interoperability and IT industry standards. Knowledge about SD-WAN technology using Versa Networks or similar. Knowledge about hybrid cloud networks and security services using Zscaler or Cloudflare. Experience administering, and maintaining LAN/WAN hardware and systems, i.e. switches, routers, firewalls, wireless networking systems, remote access systems and vendors/providers. About Us Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

Working Days - Fixed 5 Days (Rotational shift) Timings: - 10:00 am to 07:00 pm PST (US Night Shift). Experience: Minimum 8+ years About the Role: We are hiring an experienced L3 Technical Support Engineer to join our global IT support team. This role involves supporting complex infrastructure issues, cloud platforms, virtualization, backups, and advanced troubleshooting. The ideal candidate will have hands-on experience working in an MSP environment and possess deep technical expertise across multiple domains. Key Responsibilities: Provide Level 3 support for Windows Servers, Active Directory, DNS, DHCP, and Group Policies. Manage and troubleshoot VMware ESXi/vSphere and Azure Virtual Desktop environments. Support cloud platforms such as Azure, O365, AWS , and implement Intune, Exchange Online , SharePoint, and OneDrive. Handle DNS crashes, lookup zones, NSG rules, firewalls (e.g., FortiGate), VPNs, and VoIP systems. Use MSP tools (e.g., ConnectWise, Datto RMM, Atera ) for remote monitoring and automation. Perform data recovery, backup management (Veeam, Acronis, Backup Exec), and patch management (SCCM/MECM). Work closely with SOC/NOC teams on incidents, root cause analysis, and EDR response. Automate routine tasks using PowerShell and scripting to improve operational efficiency. Required Skills: Windows Server 2008–2022, AD, DNS, DHCP, GPO, WSUS, FSRM VMware vSphere, Hyper-V, Azure Virtual Desktop (AVD) Microsoft 365: Exchange Online, SharePoint, Teams, Intune Cloud: Azure, AWS, Azure AD, Conditional Access Firewall/VPN: FortiGate, Cisco ASA, Windows Firewall, NSG Backup & Recovery: Veeam, Acronis, Backup Exec MSP Tools: ConnectWise, Datto RMM, Kaseya (any) PowerShell scripting, automation, and monitoring Network troubleshooting: TCP/IP, LAN/WAN, Routing, DNS Zones VOIP: Teams, RingCentral, Switchbox, Avaya (any) Preferred Qualifications: 8+ years of IT infrastructure and technical support experience Experience in an MSP or multi-client environment Microsoft / VMware / Azure certifications (Preferred) Excellent troubleshooting and communication skills Hands-on with incident management, escalation, and RCA processes. Company Benefits : 5 days working – Rotational week off. Salary credited on the 3rd of every month. Health Insurance. Accidental Insurance. Life Insurance. Gratuity. ESIC and Provident Fund (eligible employees). An initial one-month free accommodation for outstation employees. Night Cab Drop-off facility (on request- subsidized cost). Work training programs. Rewards C Recognition vouchers. Team outings. Annual get-togethers and many more.

DESCRIPTION As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. Industry analysts have said, “Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.” and “Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community.” We are seeking a Senior Systems Engineer who is an expert in SIP/VoIP to help us lead our Hyderabad team to help us support and expand the Amazon Connect telecom infrastructure. Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way — and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS 3+ years of network and operating system support experience Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience 3+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services Experience as a senior technical leader PREFERRED QUALIFICATIONS Experience troubleshooting telephony systems in a carrier environment. Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER Operational experience in a 24/7 production environment Experience working as part of a global team Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, TS, Hyderabad Systems, Quality, & Security Engineering

Detail-oriented and technically adept Tech Support professional with hands-on experience in VoIP systems (3CX), SBC configuration, server setups, and security camera installations. With a foundation in B.Com General and a strong passion for technology, I’ve grown from a Support Engineer to a reliable Tech Support Specialist known for quick issue resolution and clear communication. Currently expanding my skills into cybersecurity and data engineering, actively learning how data and security intersect to shape modern IT environments. I enjoy solving technical problems, configuring secure networks, and helping users make the most out of their tools. Let’s connect if you’re in the tech world or looking to collaborate on infrastructure, support, or learning opportunities in the security/data space. Tech Support Specialist Cal4Care | – Present Provide end-to-end technical support for 3CX VoIP systems across multiple clients. Configure and troubleshoot SBCs, IP phones, and user extensions. Monitor system performance and escalate complex issues where necessary. Assist in server installation and camera surveillance system setup. Offer user training and documentation support for clients and internal teams. Support Engineer Assisted users with software/hardware issues, ensuring timely resolution. Participated in on-site device setup and remote troubleshooting. Developed initial technical documentation for repeat issue mitigation. Education: Bachelor of Commerce (General) PRIST University Skills VoIP Troubleshooting Server Installation Surveillance & IP Camera Setup Basic Networking Windows & Linux Environments Customer Support & Communication Cybersecurity (Learning) Data Engineering (Learning Python, SQL, Cloud) Certifications 3CX Basic Certification Interests Cybersecurity Tools & Threat Analysis SQL and Data Pipelines Network Security Cloud Infrastructure

DESCRIPTION As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. Industry analysts have said, “Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.” and “Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community.” We are seeking Systems Engineers who are experts in SIP/VoIP to join our Hyderabad team to help us support and expand the Amazon Connect telecom infrastructure. Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way — and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS 3+ years of network and operating system support experience Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience 3+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services PREFERRED QUALIFICATIONS Experience troubleshooting telephony systems in a carrier environment. Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER Operational experience in a 24/7 production environment Experience working as part of a global team Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, TS, Hyderabad Systems, Quality, & Security Engineering

DESCRIPTION As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. Industry analysts have said, “Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.” and “Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community.” We are seeking Systems Engineers who are experts in SIP/VoIP to join our Hyderabad team to help us support and expand the Amazon Connect telecom infrastructure. Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way — and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS 2+ years of network and operating system support experience Bachelor's degree in computer science or equivalent, or 2+ years of technical support experience 2+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services PREFERRED QUALIFICATIONS Experience troubleshooting telephony systems Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER Operational experience in a 24/7 production environment Experience working as part of a global team Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, TS, Hyderabad Systems, Quality, & Security Engineering

Key Responsibilities:Hardware & Networking Support Install and configure desktops, laptops, printers, scanners, and biometric systems. Set up and maintain LAN/WAN/Wi-Fi networks, switches, routers, and firewall appliances. Monitor and troubleshoot network performance and connectivity issues. Software & System Support Install, update, and troubleshoot operating systems and essential software applications. Manage antivirus, firewall, backups, and ensure compliance with security protocols. Support integration of medical equipment with HIS and network systems. Troubleshooting & Help Desk Respond promptly to IT service requests from clinical and non-clinical staff. Troubleshoot issues related to hardware, software, email, internet, and other IT systems. Log, escalate, and resolve incidents within the defined SLA. HIS Training & Support Train new users on the Hospital Information System including registration, billing, pharmacy, lab, and reports. Resolve day-to-day HIS issues and coordinate with HIS vendors for escalated support. Maintain user access, permissions, and data integrity within the HIS. IP Telephony (VoIP) Install, configure, and support IP phone systems. Troubleshoot voice quality issues and liaise with telecom providers when needed. Maintain extensions, call routing, and device provisioning. Documentation & Compliance Maintain IT inventory, license documentation, and asset registers. Prepare incident reports, maintenance logs, and user manuals. Ensure compliance with Qatar's local data protection and cyber security laws. Minimum Qualifications: Education: Diploma or Bachelor's degree in Computer Science, Information Technology, or related field. Experience: 1–3 years in IT support, preferably in a healthcare or clinic environment. Preferred Skills: Proficiency in troubleshooting Windows OS, basic networking, printers, and routers. Experience with HIS systems and electronic medical records (EMR). Familiarity with IP phone (VoIP) setup and support. Basic knowledge of Tally or ERP systems (optional). Strong communication and user support skills. Fluency in English Job Type: Full-time Shift: Day shift Application Question(s): Willing to relocate to Qatar Experience: Networking: 1 year (Preferred) Work Location: In person