4268 Zendesk Jobs - Page 49

Description Job Description Onboarding is one of the most critical moments in the Customers life-cycle. This is where all that we’ve assured them through the sales process is put to the test. A great, good or bad experience will have a huge impact on the success of our customers and the joy we can bring to their customer services. Working as part of our Professional Services function, our Service Consultants clarify the customers objectives, define the project scope and guide them through an onboarding experience that translates business needs and processes into product/technical solutions with defined outcomes. The Service Consultant is a high impact role directly on the frontline assisting...

Shopify Store Assistant: Help Fast-Growing Brands Streamline Their E-commerce Operations Are you an experienced online professional with a knack for e-commerce and a keen eye for detail? TalentPop App is looking for a talented and highly organized Shopify Store Assistant to join our 100% remote team. We empower fast-growing brands by providing world-class administrative and operational support. This role is a fantastic opportunity for someone who thrives in a remote environment and wants to make a real impact by helping businesses scale smarter. What You'll Be Doing Responsibilities This isn't just a data entry job—you'll be the backbone of our clients' Shopify operations. Your key responsib...

WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE) About Us At TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment. What You’ll Do Respond to customers via chat, email, or phone in a professional and friendly manner Handle inquiries related to product information, order tracking, returns, and account concerns Use Gorgias and Shopify to manage tickets and provide fast, accurate support Stay informed on product updates and support practices to ensure a ...

Customer Retention Specialist. Pune, India | Full-Time | Client Site. Are you someone who is obsessed with taking Ownership and providing end-to-end Customer satisfaction for escalated issues? Analyzing and maintaining the committed TATs and SLAs for Customers? If so, this is an opportunity for you to join a high-functioning team and make your mark on our organization! The Impact you will create in the Job: Maintain relationships with clients, resolve customer issues/queries and create Customer Advocacy to get a higher NPS/ CSAT score. Retain existing business, prevent customer churn and look out for increasing Netcore wallet share and create new opportunities. To convert an escalation or ch...

Shopify Store Assistant: Help Fast-Growing Brands Streamline Their E-commerce Operations Are you an experienced online professional with a knack for e-commerce and a keen eye for detail? TalentPop App is looking for a talented and highly organized Shopify Store Assistant to join our 100% remote team. We empower fast-growing brands by providing world-class administrative and operational support. This role is a fantastic opportunity for someone who thrives in a remote environment and wants to make a real impact by helping businesses scale smarter. What You'll Be Doing Responsibilities This isn't just a data entry job—you'll be the backbone of our clients' Shopify operations. Your key responsib...

WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE) About Us At TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment. What You’ll Do Respond to customers via chat, email, or phone in a professional and friendly manner Handle inquiries related to product information, order tracking, returns, and account concerns Use Gorgias and Shopify to manage tickets and provide fast, accurate support Stay informed on product updates and support practices to ensure a ...

We’re looking for a strong individual contributor to join our team as a Customer Success Associate — an ideal role for someone with a background in tech who’s serious about building a career in Product Management. At our company, you’ll get hands-on experience working closely with customers and product teams, gaining valuable insights into how products are built, improved, and delivered. If you’re motivated, curious, and ready to dive in, this is the role for you! What You’ll Do Be the first point of contact for our customers via chat, email, and phone. Troubleshoot product queries with patience, empathy, and accuracy. Document and escalate technical issues to the product/tech team when need...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Role Overview: As a Claims Executive at unifyCX, you will be responsible for processing and reviewing submissions received via USPS, email, and fax. Your role will require attention to detail, accuracy, and the ability to escalate issues to leadership when necessary. Key Responsibilities: - Process diverse documents and written correspondence within internal software, following company guidelines and protocols. - Ensure all correspondence is handled with accuracy and efficiency. - Support assigned projects and other duties as directed by leadership. - Proactively identify and escalate issues related to cases or class members. - Track and follow up to ensure escalations are resolved in a time...

Company Description The Ikigai platform unlocks the power of generative AI for tabular data. We enable business users to connect disparate data, leverage no-code AI/ML, and build enterprise-wide AI apps in just a few clicks. Ikigai is built on top of its three proprietary foundation blocks developed from years of MIT research - aiMatch, for data reconciliation, aiCast, for prediction, and aiPlan, for scenario planning and optimization. Our platform enables eXpert-in-The-Loop (XiTL) for model reinforcement learning and refinement, at scale. Rooted in academia, Ikigai also offers unmatched educational support that upskills workforces and transforms organizations into AI-driven ones. Ikigai Aca...

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customer...

This role is for one of the Weekday's clients Salary range: Rs 3000000 - Rs 7000000 (ie INR 30-70 LPA) Min Experience: 5 years Location: Gurugram, NCR JobType: full-time We are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head . This role is pivotal in shaping, managing, and elevating the customer experience journey across all touchpoints, ensuring exceptional support and service delivery. The ideal candidate will bring strong expertise in technical support, application support, SaaS platforms, and customer service management , combined with a proven track record of leading customer-facing teams in fast-paced environments. Re...

About The Company Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies. Responsibilities  Provision MySQL instances, both in clustered and non-clustered configurations  Ensure performance, security, and availability of databases  Prepare documentations and specifications  Handle common database procedures, such as upgrade, backup, recovery, migration, etc.  Profile server resource usage, optimize and tw...

Only apply if you have customer support experience in eCommerce companies (not MNC/BPO) handling US-based processes. Job Type: Full Time, On-site Location: Remote (WFH) Working: Monday - Fri (US Shift) Position Overview: The Customer Support Agent is responsible for delivering exceptional service across multiple sales and social channels, including Shopify, TikTok Shop, Amazon, Walmart, Target, and various social media platforms. This role focuses on timely resolution of customer inquiries, accurate order management, proactive community engagement, and contributing to data driven insights. The agent will collaborate closely with the Customer Support Manager to improve processes, implement au...

Dear Candidate, I am writing this Job Post to brief about the job opportunity with IRIS KPO Resourcing for Customer Success - Triage specialist Walk-in Details Candidates with International Voice Process are only eligible. Salary Best in the industry + Benefits Shift Timings : 2 PM to 11 PM One Way cab (Drop) Facility will be provided for female candidates only We are currently recruiting only candidates with 4 to 8 Years of experienced candidate. No of vacancies : 3 Assessing and Prioritizing : Evaluate incoming tasks or cases from the CS team to determine their urgency and importance, ensuring that critical issues are addressed promptly Ensuring Compliance with Acknowledgment SLA: Ensure t...

Job Title: AI Engineer – Internal Tooling & Automation Location: Kerala (Preference will be given to candidates based in Kerala) Role Summary We are looking for a forward-thinking and passionate AI Engineer to join our Internal Tooling and Automation team. This role is a unique blend of software engineering, automation, and applied artificial intelligence. As an AI Engineer, you will play a key part in designing and building tools that empower operations teams, streamline business processes, and deliver seamless customer support experiences. Unlike conventional engineering roles, this position focuses not only on building scalable systems but also on embedding AI and ML intelligence into tho...

Requisition ID: 96336 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Servi...

Requisition ID: 96339 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Servi...

Requisition ID: 96338 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Servi...

Requisition ID: 96338 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services...

Requisition ID: 96339 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services...