1644 Zendesk Jobs - Page 49

About The Role We are looking for a talented Manager/Senior Manager - Product Support to join our Engineering team and help us scale effectively. The ideal candidate will have a unique blend of technical expertise, insatiable curiosity, and analytical mindset. The individual will be responsible for setting up efficient support processes and systems to streamline operations, improve workflows, and ensure seamless integration across departments. This role focuses on identifying gaps, implementing best practices, and optimizing existing procedures to drive operational excellence and support overall business goals. Responsibilities Develop and implement support policies for L1, L2, and L3 levels tailored to our specific products and services. Lead, manage, and scale a team of support engineers located in both India and the US. Investigate internal and customer-facing software issues, including ETL and Spark job failures. Manage and prioritize the Zendesk queue of tickets while ensuring timely and clear updates on issue status, workarounds, and resolution. Work collaboratively with the development team to identify the root cause of issues and recommend paths to resolution. Communicate possible workarounds to reported issues and maintain related support tickets. Liaise with Product Management, Development, and QA teams to recommend changes to error handling and expand coverage of potential real-world use cases. Document recurring issues and maintain product user guides to enhance user support. Show more Show less

IT Full-Time Job ID: DGC00653 Chennai, Tamil Nadu 0-5 Yrs ₹02 - ₹06 Yearly Job description Technical Support Engineer Select Template We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction. Your responsibilities: Install, configure, monitor maintain computer applications networks Configure operating systems. Prioritize and manage the workflow along with resolving issues related to the network Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion Design computer systems to meet requirements of the organization or clients. Possess the ability to learn and work on changing and emerging technologies. First point of contact for clients for issues concerning their computer systems and equipment. Keep track of user s system issues until they are resolved by adhering to the agreed timelines. Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. Provide accurate feedback to customers promptly. Ensure proper logging of all issues. Follow up with clients to make sure their computer systems are functioning properly after troubleshooting. Document technical knowledge in the knowledge database. Train people on how to use different types of systems. Monitor daily performance of technical systems. Help organizations deploy new software or hardware systems. Skill sets/Experience we require: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or relevant field

Role Overview We are seeking an energetic and goal-driven Team Lead Operations to manage a team of associates and drive operational excellence. The candidate will be responsible for process supervision, team productivity, SLA adherence, and client satisfaction. This role involves close coordination with cross-functional teams, client stakeholders, and internal leadership to ensure seamless operations. Key Responsibilities Team & Performance Management Supervise and lead a team of 820 operations executives or associates. Monitor daily team performance and allocate resources based on priority and SLA. Conduct performance reviews, 1-on-1s, and coaching to drive team effectiveness. Train and mentor team members on processes, quality standards, and systems. Operations Oversight Ensure SLA, TAT, accuracy, and quality targets are consistently met or exceeded. Track KPIs such as productivity, quality, AHT (Average Handling Time), and FTR (First-Time Resolution). Review dashboards and MIS reports to identify and address performance gaps. Client & Stakeholder Communication Serve as the point of contact for client escalations and service-level discussions. Coordinate with cross-functional teams (QA, Training, Product, Tech, etc.) for smooth workflows. Participate in weekly/monthly client reviews and business updates. Process Improvement Identify gaps and suggest improvements in operational processes and tools. Drive automation or process standardization initiatives in collaboration with internal teams. Ensure process documentation is current and followed by all team members. Reporting & Documentation Maintain and publish daily, weekly, and monthly reports on team and process performance. Document SOPs, workflows, and RCA (Root Cause Analysis) for errors or escalations. Core Skills Required Skills & Qualifications: 48 years of experience in operations (at least 2 years in a supervisory/team lead role). Deep understanding of team metrics, SLA/KPI management, and quality assurance. Experience handling high-volume processes in fast-paced environments. Strong problem-solving and decision-making ability. Tools & Platforms CRM & Ticketing: Salesforce, Freshdesk, Zendesk, Zoho Desk Reporting Tools: Excel (advanced), Google Sheets, Power BI (optional) Communication: MS Teams, Slack, Zoom ERP/Process Tools: SAP, Oracle, or in-house platforms (as applicable) Soft Skills Strong leadership and team motivation skills Excellent verbal and written communication Process-oriented with attention to detail Conflict resolution and escalation management skills Customer- and results-oriented mindset Preferred Qualifications Bachelors degree in Business Administration, Operations, or related field. Six Sigma Yellow/Green Belt certification (optional but a plus). Experience in startup, tech-enabled services, or BPO environments is a plus (ref:iimjobs.com) Show more Show less

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team!We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc Familiarity with website architecture, aesthetics, and user experience principles Knowledge of web accessibility standards and best practices Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. Why Join Us? At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply Powered by JazzHR q2uOA6hzY8 Show more Show less

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale. As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development. More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains. A Day in the Job As a Senior IT Helpdesk Technician at Sonatype, no two days are exactly the same—but here’s what a typical day might look like: Fielding and responding to helpdesk requests submitted via email, Slack, and our ticketing system, ensuring timely triage, resolution, or escalation in line with SLAs. Supporting both remote and onsite employees, assisting with access issues, device setups, application support, and general troubleshooting across Windows, macOS, and SaaS platforms. Documenting resolutions and runbooks for recurring issues to strengthen our knowledge base and improve future response times. Updating project statuses and task progress within Jira or Zendesk, collaborating with cross-functional teams on ongoing IT initiatives. Participating in weekly team check-ins and async updates to stay aligned with IT priorities, project deadlines, and ticket trends. Providing coverage for teammates during absences, ensuring continuity of support across all time zones where our employees operate. Managing hardware inventory and software licensing, including shipping devices to remote users, tracking asset status, and coordinating with vendors when needed. Identifying patterns in support tickets to recommend and implement improvements or proactive solutions that reduce recurring issues. Collaborating with security and compliance stakeholders to uphold IT policies and support secure, scalable practices. This role requires strong ownership, attention to detail, and a service-first mindset—our team only succeeds when you do. Core Key Soft Skills Empathy & Patience - Understands user frustration, listens without judgment, and calmly guides them through issues — regardless of technical ability. Curiosity & Continuous Learning - Growth Mindset. Self-driven to explore, learn, and improve — whether it’s a new tool, an unfamiliar issue, or an opportunity to optimize a process. Strong Communication Skills - Explains complex technical problems clearly to non-technical users; adapts tone and approach depending on the audience. Accountability & Follow-Through - Takes ownership of issues from start to finish, keeps users informed, and doesn’t let things “fall through the cracks.” Emotional Intelligence Under Pressure - Maintains composure and professionalism during high-stress situations or when dealing with upset users. Team Collaboration & Mentoring - Actively supports colleagues, shares knowledge, and contributes to a culture of trust and mutual respect. Service-Oriented Mindset - Focuses on user experience, not just ticket closure — always aiming to resolve the root cause, not just the symptom. Communication - Fluency in the English language - spoken and written Required Technical Skills (macOS-Centric & Cross-Platform) macOS Diagnostic & Support Expertise Deep familiarity with macOS system architecture, Console logs, Activity Monitor, Disk Utility, and Terminal for troubleshooting. Experience with FileVault, system permissions, keychains, software updates, and MDM-enrolled devices. Troubleshooting common tools like Zoom, Slack, Microsoft Office365, Google Workspace, and printing/network issues. Device Management Experience Comfortable with tools like InTune for Windows and Jamf, Kandji, or Mosyle for macOS deployment, patching, and policy enforcement. Experience supporting iOS and other Apple ecosystem devices is a plus. Basic Cross-Platform Support Familiarity with supporting Windows devices as needed. Advanced Understanding of network basics: Ethernet and Wi-Fi troubleshooting, VPN usage, DNS/DHCP. IT Ticketing Systems & Support Processes Proficient in using and optimizing IT ticketing tools (e.g., Jira Service Desk, Zendesk, or ServiceNow). Skilled in prioritizing, categorizing, escalating, and documenting incidents with an SLA-aware mindset. Mastery of English reading and writing skills is required. Security Awareness & Best Practices Enforces secure end-user behavior (e.g., MFA, passkey, phishing recognition, secure password practices). Familiar with endpoint protection, encryption (FileVault), and basic compliance considerations. Certifications & Experience Experience: 4–6+ years in IT support, ideally in fast-paced software development and user-first environments with Windows and MacOS endpoints, Okta for IAM/SSO, and Google Workspace for productivity apps. Certifications (Nice to Have): Apple Certified Support Professional (ACSP) ITIL Foundation CompTIA A+ or Security+ LI-AL1 At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. Show more Show less

About Aspora Aspora is building a Financial Services platform for immigrants around the world. We are backed by influential venture capitalists like Sequoia Capital, Hummingbird Ventures, Y Combinator, Global Founders Capital, Soma Capital, and are on a mission to simplify global banking as easily as booking an Uber. We’re first taking on the Indian diaspora - the largest and wealthiest immigrant population. 15 million Non-Resident Indians hold over $1.5T in wealth of which $500B is back in India. They remit $125B back every year and account for 25% of all real estate purchases in India. Yet, the banking experiences of these NRIs are archaic. We’re building a new age platform to service these NRIs with cross border money movement. We are a team of 40 that works with the intensity and the agility of a sports team. With innovation, hustle, and collaboration at our core, we aim to build better banking for all immigrants around the world. Discover more about our work, our ethos, and our vision on our website, Aspora About The Role As a part of our Operations Team, you'll be a key part of our payments and operations engine—ensuring every transaction is seamless, every issue is resolved quickly, and every anomaly is caught before it becomes a problem. You’ll be working at the intersection of fintech infrastructure, user experience, and analytical operations. It’s a high-accountability role with real ownership from day one. What You’ll Own Oversee day-to-day movement of funds, reconciling across internal systems and partner dashboards. Manage user issues end-to-end. Liaise with banks, payment partners, and internal teams to ensure quick resolution. Keep a constant eye on real-time dashboards. Identify and flag anomalies across transaction flows and service uptimes. Use data to detect patterns, investigate incidents, and propose improvements in operations or product workflows. Create and iterate on SOPs for recurring ops processes. Streamline issue resolution and scale support systems with automation wherever possible. What We Need 3 – 4 years in a fintech or payments role is mandatory. You’ve worked on payment rails, handled bank integrations, or dealt with transaction disputes. Experience using platforms like Freshdesk, Zendesk, or similar to manage queries and escalations. Ability to work with spreadsheets, dashboards, and queries to monitor system health and detect outliers. You’ve interacted with banks or external partners and know how to follow through on issue resolution. You don’t wait for instructions—you investigate, escalate, and solve with speed and precision. Who You Are You're curious, detail-oriented, and can spot a needle in a haystack. You enjoy working behind the scenes to keep systems running smoothly. You’re resourceful and calm under pressure, especially during live incidents. You love creating order out of chaos and are obsessed with closing loops. You’re looking for a role where your execution speed and clarity of thought can directly impact the user experience. Why Join Aspora? Be part of the engine that powers Aspora’s global money movement. Operate at the intersection of banking, payments, and user experience across geographies. Work alongside a mission-driven team obsessed with building for scale. Competitive compensation and ESOPs at an early-stage company with real revenue. Interview Process Exploratory Call (30 mins) – Chat with our recruiter to understand your journey, expectations, and fit with Aspora. Resume + Core Competency Round (60 mins) – Deep dive into your previous experience, problem-solving style, and alignment with role requirements. Problem Solving Round (60 mins) – Case-based discussion simulating real scenarios from our payment ops and ticketing flows. Bar Raiser Round (45 mins) – Conversation with our founder to assess ownership mindset, cultural fit, and long-term alignment. Show more Show less

Scope Of Responsibilities & Position Expectations This requisition is for a Customer Care Executive in Bengaluru (Bangalore), India. We are seeking a dedicated and customer-focused individual to join our support team. As a Customer Care Executive, you will be the first point of contact for customers, providing timely, empathetic, and solutions-oriented assistance via phone, email, and chat. You’ll play a critical role in maintaining customer satisfaction and supporting ongoing process improvement. Your primary goal is to help customers achieve their desired outcomes, while also identifying opportunities to improve the customer experience and increase customer loyalty. Some of the key responsibilities of a Cambium Customer Care Executive include: Respond promptly and professionally to customer inquiries across phone, email, and live chat, while minimizing repeat contact Identify and resolve common customer issues independently, using available tools and knowledge bases Handle complaints with empathy and escalate more complex cases efficiently to ensure swift resolution Maintain up-to-date knowledge of company products, services, warranties, life cycles, and internal processes Accurately document customer interactions, transactions, and outcomes according to company standards Consistently meet or exceed performance metrics, including response times, resolution rates, and next action due dates Collaborate with peers to share insights and contribute to continuous team improvement Work rotating shifts to align with various regional support needs Knowledge/ Skill Requirement Proven experience in a customer service or support role Exceptional verbal and written communication skills Demonstrated ability to work independently in a fast-paced, dynamic environment Strong analytical and problem-solving skills with a proactive mindset Collaborative team player who actively contributes to group success Self-motivated with solid time management and task prioritization abilities Comfortable with feedback and committed to continuous personal and team development Familiarity with customer service platforms such as Zendesk, Jira, Salesforce, or NetSuite is preferred Proficient in Microsoft Office Suite include advanced power apps AI experience is a plus Education And Experience B.Com/M.Com/BBA/MBA/BCA (2 – 4 Years of experience) Customer service experience preferred Working Conditions Office-based, collaborative environment with options for hybrid or rotational shifts depending on business needs Must be able to work a flexible schedule, including evenings and weekends, to accommodate regional coverage Physical Requirements Ability to remain seated and use a computer or telephone for extended periods Capable of clearly and effectively communicating both verbally and in writing Show more Show less

Role & responsibilities - As a Patient Support & Onboarding Specialist , youll be on the front lines of our patient experience. Your primary focus will be welcoming patients into our program, guiding them through setup, resolving technical issues, and helping them feel confident using the tools provided. Youll also serve as a friendly and informed point of contact for any questions about their care journey, supporting patients with empathy and clarity at every step. You will also collaborate with healthcare provider teams to ensure smooth onboarding and high satisfaction for both patients and clinical partners. Key Responsibilities 1. Patient Support & Onboarding Guide new patients through onboarding, including app setup, device pairing (e.g., blood pressure cuffs, CGMs), and initial orientation. Deliver clear and compassionate explanations of how the program works and what to expect. Serve as a go-to resource for answering patient questions and easing concerns. 2. Troubleshooting & Technical Assistance Assist patients with resolving issues related to devices and mobile app connectivity. Use available tools and step-by-step support to troubleshoot and resolve common issues. Collaborate with internal technical teams to escalate and resolve more complex issues. Contact No- 6385880811 , 7719859148

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for Marketing Automation Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in data management and analytics. Your Key Responsibilities Build and execute Marketing Automation campaigns with varying complexities and sizes. Coordinate and liaise with internal and external stakeholders to ensure all relevant content, assets and target audience parameters are received for campaign execution. Work with BMC Products support team to have new contacts added to Marketo system Regular reporting to key stakeholders on the performance of marketing automation campaigns Provide project support to team members throughout the various stages of the project, including testing Ensure that system updates and new governance are communicated, understood, and followed by key stakeholders Act as a brand champion, ensuring that all external campaigns and online content support the firm’s brand and business strategy and compliant to risk and quality safeguards set by EY. Must ensure adherence to EYs data privacy policies, processes, and regulatory and legislative requirements. S kills and attributes for success Experience with marketing automation platform preferably in Adobe Marketo Engage Effective problem solving Analytics and Insight tracking of automated marketing program performance Familiarity with Agile planning and Agile project management skills Proficient communication, verbally or writer and storytelling to conceptualize solutions and comfortably present to internal Basic knowledge on Microsoft Office suite, especially Excel and Microsoft SharePoint To qualify for the role, you must have A university degree or college diploma in Digital Marketing or a related field. Min. 1 year of experience with Marketo Experience in Marketing Automation campaign configuration Ability to review processes and make suggestions for automation. Ability to translate business needs into technical solutions in MA platform. Ideally, you’ll also have Strong interest in data management and analytics Analytics and basic consulting skill Attention to detail Having Adobe Marketo Engage Expert certification is plus Technologies and Tools Adobe Marketo Engage or related marketing automation tool experience Working knowledge of HTML, CSS, and scripting Microsoft Office suite, especially Excel and Microsoft SharePoint Workflow management tools e.g.: Jira/Azure boards/Wrike/Zendesk/Workfront What We Look For Stakeholder management Effective Communications Adaptability and learning acumen Marketing automation accumen What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. (Example) Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong tech background, and a passion for providing outstanding customer support. As a Tech Support Executive, you will play a crucial role in ensuring our customers have a seamless experience with our Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues, and going the extra mile to exceed customer expectations. Responsibilities : Provide top-notch technical support to customers through various channels, including email, chat, and phone Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions Collaborate with cross-functional teams to escalate and resolve complex technical problems Document customer interactions and resolutions in our support system Proactively identify and communicate recurring issues to the product and engineering teams for resolution Stay up-to-date with product knowledge and updates to provide accurate and effective support Assist in creating and updating support documentation and resources for customers Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly Requirements: A bachelor's degree in a relevant field or equivalent work experience 4-5 years of experience in technical support, preferably with IoT devices Strong technical background with the ability to quickly grasp complex technical concepts Excellent communication skills, both written and verbal Proficiency in using support ticketing systems, with knowledge of Zendesk preferred Ability to work effectively in a fast-paced startup environment Ability to work remotely with limited supervision Comfortable working night shifts as part of a rotational schedule A proactive and problem-solving mindset with a dedication to customer satisfaction Exceptional attention to detail and organizational skills If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical challenges, we encourage you to apply for the Tech Support Executive position at Miko. Location - Bengaluru,Hyderabad,Kolkata,Mumbai,Palai,Pune

Min 2 Yr Exp Into Technical Support (International Voice) Must Have - Service Desk,Active Directory,Servicenow CTC - Up to 6 LPA 24*7 US Rotational Night Shift/5 Days Working 2 Days Rotational Off Location - Bangalore contact - Divyanshi(8905115503) Perks and benefits 2 Ways Cab Allowances and Incentives

💻 Job Type: Full-Time 📍Location : Remote ⏱️ Work Timings : 9AM to 5PM EST | Monday to Friday 🖥️ Experience Required : 3+ Years of relevant experience ⌛ Hiring Timeline : Immediate 🚀 Hiring Process : Resume review - Initial screen - Interviews (2) About the company: Incommon is hiring on behalf of Unific. Unific is a SaaS company empowering merchants to turn data into growth. Position Summary: We are seeking a highly motivated and experienced Customer Support Manager to join our team. They will be responsible for ensuring our customers are supported in using our SaaS products and will oversee the customer support team. The successful candidate will have experience and passion for customer support, technical acumen and a desire to provide exceptional customer service.. Key Responsibilities: 💼 Decrease customer support response time and maintain a high NPS score 💼 Proactive and helps our support team go above and beyond on service so that we can get strong reviews 💼 Manage customer support team and make sure they are achieving their KPIs 💼 Uses analytics and data analysis tools to know if Customer Service Department is improving or not improving 💼 Maintain and improve the existing knowledge base 💼 Identify opportunities for upsell/expansion 💼 Create and run existing playbooks and process for support requests 💼 Ensure customers are achieving their desired outcomes 💼 Manage and resolve customer issues and escalations in a timely manner 💼 Work closely with the product and customer support team team to identify customer needs and provide feedback on product improvements Requirements : 💪 Bachelor's degree or equivalent, but Unific values experience over education 💪 Strong attention to detail and organizational skills 💪 Worked as a technical support agent for 2+ years and has technical skills 💪 Understands databases, APIs and how data flows move between systems. Unific is a data heavy platform and these skills are a must. 💪 Management experience on a Software as a Service customer support team for 3+ years 💪 Experience with customer support tools such as Zendesk, Freshdesk or HubSpot ServiceHub 💪 Excellent communication and interpersonal skills 💪 Strong problem-solving and critical thinking skills 💪 Ability to work independently and as part of a team Show more Show less

Primary Skills He/She/They OR, the incumbent will have 18+ years experience with a large marketing shared services or marketing service provider with a strong project track record. Intelligent Customer Operations practice within Capgemini Business Services. Leading a large team of customer interaction operations, you will deploy your team across a variety of engagements supporting new clients with their CX vision and future Contact Centre channel technology. Roles & responsiblities include: Leading large team across the globe for interaction ops voice, chat, email and data Fully responsible for meeting business SLAs Support and drive the digital transformation agenda for clients Assess existing processes and technology to identify opportunities for the implementation of new CX methodologies with client stakeholders Creation of technical and resourcing business cases aligned to client objectives Present at SLT sessions on your existing and prospective new client engagements Design, plan and develop complex business solutions that include digital platform technologies and Intelligent Automation Manage a sales pipeline across the Customer Operations and CX offering Create digitally enabled solutions for prospective clients Collaborate across Capgemini practices to create industry leading solutions that provide clients with clear business outcome commitments Develop a team of CX Consultants, enabling them to spot opportunities for new business with existing and prospective clients Build strong internal and external networks to enable future CX opportunities Consult with internal stakeholders across sector verticals to drive existing and new client engagements Continuously engage with the latest Contact Centre technology and market insights to share across internal and external networks Attend networking events and CX conferences Utilise industry knowledge and Contact Centre/CX expertise to recommend ways of enhancing customer experience outcomes Develop and deliver solutions by responding to client RFI/RFPs where Digital Transformation opportunities are present Secondary Skills Skills /Experience required Business Consulting with Professional Service organization more than 15 years Large-scale BPO transformation and/or Professional Services experience Experience of solutions for Contact Centres and digital channels Ability to create a client proposal utilising various data points available Management of CX Consultants or Process Transformation/Improvement team Experience within commercial modelling and sizing Ability to create Contact Centre/CX solutions that support client objectives Understanding of the latest Technology trends in the Contact Centre and Digital Transformation markets Clear understanding of deflection and automation techniques within the Contact Centre and CX space Development of the relevant CX solutions for implementation e.g. chat bot, conversational AI Cross-sector experience, including Financial Services, Manufacturing, Media & Entertainment, Retail and Technology based companies Experience in handling different kinds of Contact Centre process like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk Experience in working on integrated Contact Centre environments consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality Process Improvement methodologies A passion and desire to improve CX and support clients on their journey Experience improving customer journeys to improve CX outcomes Knowledge of simple automation principles; call deflection, webchat, conversational AI, chat bot Working knowledge of contact centers solutions (examples, but not limited to; Zendesk/AWS/Genesys Cloud/Nice)

Zendesk is looking for a passionate Director to lead our Employee Experience Systems Teams. The role is available from two locations: Kraków, Poland or Pune, India. What you'll be doing Develop & execute a Digital Employee Experience Assessment, Strategy, and 3 year plan Recruit, onboard and develop talented IT Professionals and third party providers. Grow and mature the team so that they can undertake and support & deliver applications end-to-end.. Create mechanisms and processes for onboarding and offboarding of business systems for your services. Conduct monthly and quarterly business partner alignment forums, in conjunction with CIO leadership to further mature our business relationships and expand the scope of service. As ambassador for IT to our staff at Zendesk you will continue to build the brand of ‘Best in class IT at scale’ while delivering incredible customer service Help Manage the smooth running of all IT systems, including many cloud-based applications and local hardware policies Develop relevant metrics, dashboards and processes to become a data driven organization. Maintain currency, expertise and competency of relevant products, policies, and methods for support delivery Maintain a sense of humor while working in a fast-paced dynamic team What you bring to the role 10+ years in IT Application Management, 6+ years in management with at least 2+ years managing managers/sr manager. Experience in application support and delivery for Digital Employee Experience applications, including Legal, Content, Collaboration, and Office Productivity tools. Ideally, you and your teams have supported platforms such as Google Workspace, Slack, Zoom, Atlassian, or comparable alternatives. Proven experience managing software vendors, including contract negotiations, monitoring vendor performance against KPIs and SLAs, and collaborating with them to introduce new features within the organization. Experience driving feature adoption, eliminating redundant features, rationalizing applications, and integrating tools within the application stack. Manage the migration of new businesses acquired through M&A onto the application stack, including the deprecation of their legacy systems. Ability to travel 10-20% Ability to work flexible hours to connect with peers and partners around the globe 10% of the time. Able lead the team to meet deliverables and drive work to completion within specified timelines. Collaborative, upbeat work ethic where you can take ownership and have fun. Preferred Qualifications Passionate about the Digital Employee Experience - constantly looking for ways to minimize friction and maximize experience. Passionate about cloud tools and curious about continuously learning how to manage those in an enterprise environment Collaborate closely with peers in the IT Global Service Desk to support routine service requests for applications within the stack. Superior leadership skills with proven ability to effectively manage and develop a diverse team of people, and facilitate effective cross-cultural business interaction Experience supporting internal customers Natural problem solver who enjoys identifying ways to make your team and customers lives better Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frames Thoughtful decision making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives Work with colleagues & Senior leaders to deliver ideas and solutions to many audiences including your team and C-Staff Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Key Responsibilities: Develop and maintain automation scripts using Bash, Python, or Shell for provisioning, deployment, and monitoring tasks. Manage cloud infrastructure on AWS, Azure, or GCP, ensuring scalability, security, and performance. Implement and maintain orchestration tools like Kubernetes, Docker Swarm, or Ansible. Build and optimize CI/CD pipelines using Jenkins, GitLab CI, GitHub Actions, or equivalent. Monitor system performance and availability; troubleshoot infrastructure issues on Linux/UNIX servers. Work closely with Development and QA teams to streamline application deployment. Manage and respond to ticketing systems such as JIRA, ServiceNow, or Zendesk. Ensure system reliability, uptime, and recovery by implementing robust automation and backup strategies. Apply best practices in infrastructure security, secrets management, and access control. Qualifications & Experience: 1–3 years of hands-on experience in a DevOps role. Proficiency in scripting languages: Bash, Python, or Shell. Strong experience with Linux/UNIX system administration. Hands-on experience with at least one major cloud provider: AWS, Azure, or GCP. Proficiency in containerization and orchestration tools: Docker, Kubernetes, Helm. Experience building and maintaining CI/CD pipelines. Familiarity with configuration management tools such as Ansible, Puppet, or Chef. Exposure to ticketing platforms like JIRA or ServiceNow. Experience with infrastructure monitoring tools (e.g., Prometheus, Grafana, ELK stack, Datadog). If this sounds like you, please share your resume along with CTC details and notice period at pawan.shukla@dotpe.in to discuss further. Show more Show less

Requisition ID: 94043 Job Category: Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems. Looking to take the next step in your career? Hatch is currently seeking an experienced Services Desk Support to join our Team in Gurugram, Haryana. Responsibilities As the successful candidate, you will have: Provide technical support to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services; Respond to service requests and incidents from customers and users via telephone, email, chat, or web portal; Prioritize and manage service support requests in line with expected service levels targets; Escalate complex or unresolved problems to the appropriate level of support; Setup, oversee & teardown corporate events Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects; Must be able to deploy image and software to computers locally and remotely; Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required; Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead; Promote and adhere to departmental and organizational information security policies, standards and procedures; Perform other related duties incidental to the work described; Strive for excellence in customer service in line with the company values and expectations; Qualifications College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment. Ability to support HP laptop/desktop computers, peripherals, Ricoh, Canon, HP multi-function printers and other computer hardware. Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required; Familiarity with standard Service Desk software and a good knowledge of remote user support; Excellent understanding of Microsoft products, including MS Office 365, Teams, SharePoint, OneDrive is required; Application Support for Adobe Acrobat, Bluebeam, and other current and new applications that exist within the organization; In-depth knowledge of Windows Active Directory User and Computer Administration; MS Intune, SCCM, Microsoft Exchange and 365 Admin; Experienced in handling Events, Live Meetings, Webinars and corporate events using MS Teams, WebEx or Zoom Video or similar platforms; Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy; Jira; Strong analytical, problem solving and troubleshooting skills; Ability to function well in a team environment; work independently as needed; A+, Network +, Security + or MCP certifications are an asset Strong customer focus skills; Strong oral and writing proficiency in English is mandatory; Minimum two-year relevant experience working in a similar corporate service desk technical support role; All candidates must have legal authorization to work without employer sponsorship and ability to travel if necessary; Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation. Show more Show less

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Job Summary: We are seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage our Tier 1 help desk team. The ideal candidate will have a strong background in IT support, customer service, and team management. As the Tier 1 Manager, you will be responsible for overseeing the daily operations of the help desk team, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. You will also be responsible for developing and refining support processes, training staff, and collaborating with other IT teams to ensure seamless service delivery. Key Responsibilities: Team Leadership: Supervise, mentor, and develop a team of Tier 1 help desk agents. Provide ongoing coaching, performance feedback, and support to ensure team members meet or exceed service level agreements (SLAs) and key performance indicators (KPIs). Service Delivery: Ensure the timely and efficient resolution of support requests, including troubleshooting hardware, software, and network issues. Ensure that team members are adhering to best practices in customer service and technical support. Escalation Management: Act as the point of escalation for complex or high-priority issues that cannot be resolved at Tier 1. Work closely with Tier 2 and other technical teams to ensure seamless escalation and issue resolution. Process Improvement: Continuously evaluate and improve help desk workflows, processes, and systems to ensure optimal efficiency and customer satisfaction. Identify and implement strategies to improve the speed and quality of issue resolution. Training and Development: Develop and implement training programs for new help desk agents. Provide ongoing education and professional development opportunities to ensure the team stays up-to-date with evolving technologies, tools, and best practices. Performance Management: Monitor and assess the performance of Tier 1 help desk agents. Prepare regular performance reviews and set individual and team goals. Implement corrective actions when necessary to improve service delivery and team performance. Knowledge Base Management: Oversee the creation, maintenance, and optimization of the knowledge base, ensuring that documentation is accurate, up-to-date, and easily accessible for the team and end-users. Customer Experience: Foster a customer-centric culture within the team. Ensure the team provides exceptional customer service, handles inquiries professionally, and resolves issues in a timely manner. Reporting and Metrics: Analyze help desk data and trends to produce regular reports on team performance, ticket resolution times, user satisfaction, and other relevant metrics. Use this data to drive continuous improvement. Collaboration: Work with other departments, such as IT, HR, and project management, to identify recurring issues, implement solutions, and ensure alignment with company objectives. Tool and System Management: Ensure that help desk software and ticketing systems are functioning properly. Evaluate and recommend new tools or technologies to enhance the team’s efficiency and support capabilities. Required Skills and Qualifications: Experience: 3-5 years of experience in a help desk or IT support role, with at least 1-2 years of management or supervisory experience. Leadership: Proven ability to lead and motivate a team, including coaching, mentoring, and performance management. Customer Service Excellence: Strong background in customer service, with the ability to handle difficult situations and resolve conflicts effectively. Technical Knowledge: Solid understanding of IT support fundamentals, including troubleshooting hardware, software, networking, and operating systems. Problem Solving: Strong analytical skills, with the ability to diagnose and resolve technical issues efficiently. Communication Skills: Excellent verbal and written communication skills. Ability to interact with users at all technical levels and provide clear, concise explanations. Ticketing Systems: Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira) and knowledge management platforms. Process Improvement: Experience in process optimization and implementing best practices to improve service delivery and efficiency. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Preferred Qualifications: Certifications: ITIL certification or other relevant certifications in IT support or service management is a plus. Experience with ITSM Tools: Familiarity with IT Service Management (ITSM) frameworks and tools. Industry Knowledge: Experience in specific industries (e.g., healthcare, finance, technology) is a plus, especially with specialized software or applications. Education: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors. Show more Show less

Experience Level- 1-3 Years Responsibilities Service Desk Operations Manning the service desk daily, handling fixed-line and mobile queries. Managing and resolving service tickets for solutions products and services. Using remote management tools to diagnose and resolve customer issues. Prioritising workflow in alignment with customer SLA requirements via service boards. Customer Support Providing exceptional customer support through emails, telephone, and service tickets. Proactively communicating updates and resolutions to customers. Liaising with carriers and suppliers to escalate and resolve customer queries. Administrative Tasks Ensuring all customer data is accurately tracked and updated in the CRM system. Assisting with unbilled checks, usage reports, and client invoice queries. Dispatching monthly invoices to clients promptly. Collaboration and Knowledge Sharing Coordinating with internal teams to maintain effective relationships. Sharing technical knowledge and specialist skills with colleagues to ensure cross-functional support coverage. What We’re Looking For Skills and Experience Proven customer service experience with a focus on relationship building. Background in fault or incident management (desirable). Technical understanding of VoIP (desirable). Experience supporting customers in line with SLA requirements. Strong communication and organisational skills. Ability to provide clear, empathetic advice to non-technical customers. High attention to detail and accuracy. Adaptability and a proactive approach to challenges. Technical Expertise Basic Understanding of Operating Systems Windows (especially Windows 10/11) Basic troubleshooting: login issues, software installation, printer errors Basic Understanding of VoIP and mobile telecommunication solutions Familiarity with Microsoft Office Suite Basic Hardware Knowledge Understanding of desktops, laptops, printers, monitors Basic Networking Knowledge Understanding of Wi-Fi vs Ethernet Ticketing Systems Exposure to tools like ServiceNow , Jira , Zendesk , or others Show more Show less

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity Global Support Services (GSS ) Global Support Services (GSS) is a centralized shared services unit supporting multiple functional teams across Harvard Business Publishing’s three business verticals — Corporate Learning, Higher Education, and the HBR Group — in global locations.The GSS team delivers critical back-end support to HBP’s sales functions and provides essential administrative assistance to clients. This role shall be responsible for managing ongoing client requirements including setting up products, fulfillment and resolving billing/invoice issues, collating usage data and enablement of clients to use HBP’s products effectively. Responsibilities (specific key duties/responsibilities of position): Set up learners and faculty across various learning platforms and products. Develop a strong understanding of contract structures and pricing models to resolve client queries related to orders, invoices, and credit notes. Ensure accurate and timely usage and revenue reporting by collecting confirmations and sending periodic usage reminders. Conduct training and enablement sessions to help clients maximize the value of HBP’s offerings. Drive process improvement and automation efforts to enhance operational efficiency. Gather and analyze data on clients, course usage, revenue, and other performance metrics to identify trends and insights. Maintain up-to-date process documentation and ensure adherence to service level agreements (SLAs). Requirements: (education, experience, communication/organization skills, work environment, etc.) Master’s degree in Business Administration, Marketing, or a related field. Minimum of 3 years’ experience in a sales support or client operations role. Strong proficiency in Microsoft Office, with advanced skills in MS Excel. Excellent communication, interpersonal, and organizational abilities. High attention to detail with a focus on accuracy and efficiency. Ability to work independently as well as collaboratively within a team. Strong process orientation and customer service mindset. Familiarity with tools like Salesforce and Zendesk is an advantage. What We Offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. Show more Show less

This role is for one of Weekday's clients Min Experience: 5 years Location: Bangalore JobType: full-time Requirements About the role Plivo is a leading technology company transforming customer engagement for some of the world's largest B2C brands, including Uber, WhatsApp, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. About the Role : A unique hybrid role that leverages both customer empathy and technical creativity. We are looking for a dynamic and technically skilled Product Support Engineer + Developer to join our team. This hybrid role bridges technical support, product debugging, and development, with a strong focus on automating support workflows using AI and modern tools.The ideal candidate is not only customer-obsessed and detail-oriented but also passionate about automation, scripting, AI technologies, and continuously improving internal support systems to enhance customer experience. Key Responsibilities : Product Support : Serve as the third line of support for complex issues escalated from tier 1 customers. Investigate and troubleshoot technical issues across APIs, SDKs, dashboards, and customer integrations. Communicate with customers via tickets, calls, or Slack in a timely and professional manner. Collaborate with Engineering and Product teams to reproduce, debug, and escalate product bugs and edge cases. Create and maintain clear internal documentation and resolution workflows for recurring issues. Collaborate with support engineers or QA teams to identify manual workflows that can be automated AI & Automation Development : Design, build, and maintain AI-driven automation for internal support use cases (e.g., ticket classification, DSAT analysis, automate internal ticket workflows). Integrate tools like ChatGPT, Zapier, LangChain or custom LLMs with CRM platforms like Zendesk, Salesforce. Build lightweight internal apps, scripts, or dashboards using Python, Node.js, or low-code tools. Develop custom bots or AI agents to reduce manual work and improve resolution time and accuracy Required Skills & Experience : Experience in product support, technical support, or developer support roles Proficient in Python or JavaScript/Node.js for scripting and automation tasks Solid understanding of REST APIs, webhooks, and common integration patterns Experience with automation tools like Zapier, Make, or custom APIs Hands-on with platforms like OpenAI, LangChain, or Pinecone is a strong plus Strong debugging and problem-solving skills Excellent written and verbal communication for customer and internal documentation Show more Show less

Line of Service Advisory Industry/Sector FS X-Sector Specialism Data, Analytics & AI Management Level Senior Associate Job Description & Summary A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. Creating business intelligence from data requires an understanding of the business, the data, and the technology used to store and analyse that data. Using our Rapid Business Intelligence Solutions, data visualisation and integrated reporting dashboards, we can deliver agile, highly interactive reporting and analytics that help our clients to more effectively run their business and understand what business questions can be answered and how to unlock the answers. Job location: Bangalore Total experience: 6 to 8 years Job Description  Languages: Scala/Python 3.x  File System: HDFS  Frameworks: Spark 2.x/3.x (Batch/SQL API), Hadoop, Oozie/Airflow  Databases: HBase, Hive, SQL Server, Teradata  Version Control System: GitHub  Other Tools: Zendesk, JIRA Mandatory Skill Set-Scala/Python Preferred Skill Set-Scala/Python Year of experience required-5+ Qualifications-Btech Education (if blank, degree and/or field of study not specified) Degrees/Field Of Study Required Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Python (Programming Language) Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date Show more Show less

About the Role: We are looking for a dedicated and customer-oriented Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing timely and effective assistance to ensure a positive experience. You’ll resolve customer issues, answer questions, and provide product or service information with professionalism and empathy. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. Resolve customer complaints and issues efficiently, escalating when necessary. Guide customers through troubleshooting steps or product usage. Maintain accurate and detailed records of customer interactions in CRM tools. Collaborate with internal teams (Sales, Technical, Operations) to resolve complex issues. Provide feedback and suggestions to improve customer satisfaction and product experience. Stay updated on product knowledge, company policies, and customer service best practices. Qualifications: Proven experience in customer service or a similar role (1–3 years preferred). Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Comfortable working with CRM systems and support tools (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and work in a fast-paced environment. High school diploma or equivalent; college degree preferred. Preferred Skills: Experience supporting SaaS products or technical troubleshooting (if applicable). Fluency in additional languages is a plus. Empathy, patience, and a positive attitude toward helping others. What We Offer: Competitive salary and benefits. Opportunities for growth and career development. A collaborative and supportive team environment. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person Speak with the employer +91 8485052588

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Responsibilities: Analyze transactions in Accertify and investigate potentially suspicious accounts and activities using various sources. Exercise sound judgment in identifying fraudulent activities and account takeover attempts, even when explicit fraud indicators are absent. Conduct investigations to gather evidence and support decision-making. Mitigate financial risk by taking appropriate actions on potentially fraudulent activity, including canceling orders, banning accounts, and escalating complex cases. Respond to member inquiries in Zendesk regarding account security, including reports of suspected account takeover, with empathy and professionalism. Investigate and resolve member appeals in Zendesk for orders and accounts incorrectly flagged as fraudulent, ensuring fair and timely resolutions. Effectively differentiate between legitimate members and potential fraudsters attempting to gain access to accounts. Secure compromised accounts and restore legitimate access in account takeover (ATO) situations. Identify, act upon, and report trends in fraudulent behavior and account takeover attempts to team leads. Actively participate in team meetings across time zones. Independently complete daily assignments with high accuracy and efficiency, exceeding expectations while adhering to quality standards in all task-based work. Make sound decisions quickly, even in ambiguous situations, and provide feedback on workflow gaps to leadership. Communicate effectively with members, colleagues, and other internal partners. ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payment and Fraud( Trust & Safety). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Location : Kazhakkoottam, Trivandrum. Customer Interaction & Support: Handle incoming customer inquiries via phone, email, chat, and other communication channels in a professional, empathetic, and timely manner. Provide accurate and comprehensive information about company products, services, policies, and pricing. Efficiently resolve customer complaints and issues, escalating complex cases to the appropriate department when necessary and following up to ensure resolution. Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the CRM system. Ensure a positive customer experience in every interaction, reflecting the company's brand values. Maintain a deep and up-to-date understanding of all company products, services, and industry trends. Gather and analyze customer feedback to identify common issues and suggest improvements to products, services, and customer experience processes. Contribute to team quality goals by meeting first-response targets, CSAT (Customer Satisfaction) scores, and resolution rates. Participate in training and development programs to enhance communication, problem-solving, and sales skills. Qualifications: 10+2 or Graduation (preferred). Proven experience in a customer service or sales role (1-3 years preferred). Strong verbal and written communication skills with the ability to explain complex information clearly and concisely. Excellent interpersonal skills, demonstrating empathy, patience, and a positive attitude. Effective problem-solving and conflict resolution abilities, with a knack for thinking on your feet. Ability to actively listen and understand customer needs. Strong negotiation and persuasion skills. Proficiency in using CRM software (e.g., Salesforce, Zendesk) and other communication platforms (email, phone systems, live chat). Organizational and time management skills to handle a high volume of customer contacts and prioritize tasks effectively. Ability to work effectively in a team and collaborate with cross-functional departments. Goal-oriented with a strong drive to achieve sales targets. Preferred Skills (Bonus Points): Multilingual proficiency. Experience in Customer Handling. Preferred Male Candidates Job Type: Full-time Pay: ₹12,000.00 - ₹16,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 9778604269

Job Summary: We are looking for a skilled and customer-focused Technical Support Executive to join our team. The ideal candidate will be responsible for providing technical assistance and support to clients and internal teams. You will troubleshoot hardware and software issues, resolve network problems, and ensure client satisfaction through excellent service delivery. Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and professional manner Diagnose and troubleshoot software and hardware issues Guide customers through step-by-step solutions Document technical issues and solutions for future reference Collaborate with development and engineering teams to resolve complex issues Provide feedback on product usability and customer concerns Maintain service level agreements (SLAs) and ensure customer satisfaction Requirements: Bachelor’s degree in Computer Science, IT, or a related field (preferred) Proven experience in technical support or IT helpdesk Strong understanding of Windows/Mac OS, networking, and common software applications Excellent communication and problem-solving skills Ability to work under pressure and multitask effectively Customer-first attitude with a focus on timely resolution Preferred Skills: Knowledge of ticketing systems like Zendesk, Freshdesk, or similar Basic understanding of databases and cloud platforms Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Shift: Day shift Experience: IT support: 2 years (Preferred) Language: English (Preferred) Work Location: In person Application Deadline: 16/06/2025 Expected Start Date: 23/06/2025