Customer Success (CPAAS) Gurgaon | Mumbai About the Role:We are seeking a highly motivated and experienced Client Service Manager to manage and grow our WhatsApp Business client relationships. The ideal candidate will act as a strategic partner, ensuring seamless service delivery, optimizing performance, and driving customer satisfaction.Key Responsibilities:Serve as the primary point of contact for clients using WhatsApp Business solutions.Develop strong relationships with clients, understanding their business needs and ensuring they maximize the value of WhatsApp Business offerings.Manage onboarding, implementation, and ongoing support for clients.Collaborate with internal teams (sales, technical, product) to ensure smooth service delivery.Monitor performance metrics and provide insights to improve client engagement and campaign effectiveness.Address client queries, troubleshoot issues, and escalate when necessary.Keep up with industry trends and updates to provide proactive solutions and recommendations.Identify opportunities to upsell or expand services based on client needs.Ensure compliance with WhatsApp Business policies and best practices.Requirements:Bachelor's degree in Business, Marketing, Communications, or a related field.2+ years of experience in client service management, account management, or a related role, preferably in SaaS, digital marketing, or messaging solutions.Strong understanding of WhatsApp Business API and messaging platforms.Excellent communication, interpersonal, and problem-solving skills.Ability to manage multiple client relationships and projects simultaneously.Data-driven mindset with the ability to analyze performance metrics and derive insights.Proficiency in CRM tools, project management software, and Microsoft Office Suite.Experience working with cross-functional teams in a fast-paced environment.Preferred Qualifications:Experience in conversational marketing, CPaaS (Communication Platform as a Service), or enterprise messaging solutions.Knowledge of automation, chatbots, and customer engagement strategies.Familiarity with WhatsApp Business policies and compliance requirements. Why Netcore?Being first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.Our CEE platform includes 6 products Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman our AI engine.Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcores principle of being a people-centric company – where you will not be just an employee but a family member of the organization.A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.What’s in it for you?Immense growth, continuous learning and consult the top-notch brandsWork with some of the most innovative brainsOpportunity to explore your entrepreneurial mindsetOpen culture where your creative bug gets activated.If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success!So let’s converse! Our inquisitive nature is all keen to know more about you.

Customer Retention SpecialistMumbai, India | Customer Amazement | Full-TimeAre you someone who is obsessed with taking Ownership and providing end-to-end Customer satisfaction for escalated issuesAnalyzing and maintaining the committed TATs and SLAs for CustomersIf so, this is an opportunity for you to join a high-functioning team and make your mark on our organization! The Impact you will create in the Job: Maintain relationships with existing Customers and create Customer Advocacy Eye to Detail on the Wallet sharing and create opportunities to pull in maximum volume from Customers across channels Review the implemented processes against the objectives to meet the set expectations To convert an escalation or challenge into a future business opportunity Meet top clients periodically to learn about their experience and create positive experiences for customers to create advocates. Periodic reviews with managers and second-level executives to identify challenges and solutions Ensure good intrateam coordination and empathy between different departments Be available at all times What we look forGraduation from a recognized university in any stream, IT stream will have priority Technology and current market expectations Background: IT preferred Ownership and proactive mindset skill is a must Ability to ask the right questions Have a good sense of business Clear and concise written and spoken communication skills. Good observer and listener Stress management under critical scenarios 2-5 years of experience in Customer Success/ Account Management roleWhy NetcoreBeing first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.Our CEE platform includes 6 products - Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) Raman - our AI engine.Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement experience platform.Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore s principle of being a people-centric company - where you will not be just an employee but a family member of the organization.A career at Netcore is more than just a job it s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn .What s in it for youImmense growth, continuous learning and connecting with the top-notch brands Work with some of the most innovative brains Medium to adopt to latest SaaS tools. Opportunity to explore your entrepreneurial mindset Open culture where your creative bug gets activated. Gateway to build your own network amongst CMO s, CPO s Founders across globe.If this sounds like a company you would like to be a part of, and a role you would thrive in, please don t hold back from applying! We need your unique perspective for our continued innovation and success!So let s converse! Our inquisitive nature is all keen to know more about you.

Presales Solutions Consultant - LATAM (Offshore)Mumbai,Bangalore | Presales | Full time Mandatory experience of LATAM Market needed and shift timings will be as per the LATAM region 3-5 Years of experience in Presales (SaaS+MarTech) Immediate to Early Joiners preferredAre you someone who can take up the challenge of solving problems of clients, which others think cant be solvedAre you creative in pitching for every new saleDo unpredictable situations excite you to find more opportunitiesIf so, this opportunity may excite you!The Impact you will create: Focus centered on emerging markets, specifically Southeast Asia and the Middle East African regions. Lead technical and solution pre-sales activities for large prospective Netcore customers, including: In-depth exploration of current and potential customer tech stacks. Identification of business and technical challenges and opportunities. Response to Requests for Proposal/Information (RFP/RFI) as required. Deliver polished and insightful product demonstrations. Collaborate with product marketing, product development, consulting, growth, onboarding, and customer success teams to address existing gaps, future strategies, and product roadmaps to ensure customer success. Contribute to and refine the Sales Engineer playbook. Represent the company at industry events, conferences, and meetupsWhat we look for: Strong sense of ownership, discipline, focus, and commitment. Exceptional attention to detail and adept objection-handling skills. Ability to create impactful demonstrations that inspire and innovate, with support from the content team and various tools. Minimum of 3-5 years of sales engineering or pre-sales experience in the MarTech industry. Outstanding written, verbal, and presentation skills (both technical and business). The role is based in Mumbai, with the flexibility to travel to different countries for in-person meetings with large accounts, as required. A passion for learning new tools and staying updated on market trends. Preference for candidates with experience in the same or a similar SaaS space. Proven ability to support clients with complex MarTech needs. Capacity to support multiple Sales Leaders located across Emerging Markets, including Southeast Asia, the Middle East, and Africa.Why NetcoreNetcore Cloud is a leading AI/ML-powered personalization full stack MarTech platform that helps B2C brands increase engagement, conversions, revenue and retention across the entire customer lifecycle.We currently work with 6500+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated personalization marketing platforms.Headquartered in India, we have our global footprint across 10 countries worldwide. Netcore has been certified as a Great Place to Work for five consecutive years; further reinforcing our family and people first culture driven by our values of honesty, humanity, openness and commitment for customer and employee success.A career at Netcore is more than just a job its an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.Your Success Growth through experimentation on product market fit; working with all functions as your first team to drive success on customer segments and verticals. Opportunity to explore your entrepreneurial mindset.

] Are you creative to adapt to the changing landscape of modern selling? Is connecting and generating leads in the market, excites to you? Do you have the grit to keep going and still be creative? Then this is the role for you! The Impact you will create in the Job: Identify prospects in the defined customer profile through multiple sources and research Connect with C-level and senior leadership in identified organizations through remote selling methods Achieve monthly/quarterly goals and quotas assigned. Provide clear reporting to the management on activities and pipeline. Provide operational support, handle partner and customer escalations. What we look for? Transformational talent who shows attributes of Team spirit, Efficiency, Passion and Self direction. Entrepreneurial mind-set with an ability to create playbooks from scratch. Fluency in English and excellent written and verbal communication skills Strong interpersonal communication skills and relationship building skills Displaying passion when conversing Why Netcore? Being first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. Our CEE platform includes 6 products Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman our AI engine. Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform. Headquartered in Mumbai, we have 10 offices globally and serve customers in 25+ countries including United States and European markets. Being certified as a Great Place to Work for three consecutive years only reinforces Netcores principle of being a people-centric company where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job its an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.

Job Title: Senior Manager - Finance & Compliance.Location: MumbaiJob Description:We are looking for a highly skilled and experienced Qualified or Semi-Qualified Chartered Accountant (CA)with 5 to 7 years of experience in the NBFC (Non-Banking Financial Company) industry. The ideal candidate will possess strong expertise in handling a wide range of financial and regulatory responsibilities, with a special focus on RBI filings, family-run business structures and a variety of other key compliance and investment activities.Key Responsibilities: RBI Filings & Compliance:Manage and ensure timely filings with the Reserve Bank of India (RBI), ensuring full regulatory compliance with all NBFC-related laws and regulations. Annual Compliance:Oversee all necessary annual financial compliances, audits, and reporting, ensuring adherence to all statutory and regulatory requirements. Investment Managemen: Assist in managing investments, including evaluating equity investments and other financial instruments. Provide insights and recommendations based on thorough market analysis. Market Research & Analysis: Conduct in-depth market research to analyze trends, competitor strategies, and financial performance. Use these insights to help shape business decisions and investments. Relationship Building & Consulting: Develop and maintain strong relationships with stakeholders, clients, and investors. Act as a trusted financial consultant, offering strategic insights and recommendations. Family Business Operations: Support and provide strategic guidance to family-run businesses in managing their financial operations and ensuring sustainable growth. Qualifications & Skills: Chartered Accountant (CA)(qualified or semi-qualified) 5 to 7 years of relevant experience in the NBFC sector Strong expertise in RBI regulations, annual compliance* frameworks, and *equity investments Proven experience in market research, analysis, and investment strategies Excellent relationship-building skills and ability to work closely with senior stakeholders and clients Strong analytical, communication, and problem-solving abilitiesDesired Competencies: Self-motivated, result-driven professional with an entrepreneurial mindset Ability to adapt in a fast-paced, dynamic environment Proficiency in relevant financial tools and softwareWhy Join Us? *Growth Opportunities*: The chance to work with a leading firm in the NBFC space and contribute to high-impact projects. *Dynamic Environment*: A collaborative work culture that encourages continuous learning and innovation. *Competitive Compensation*: Attractive salary and benefits package, commensurate with experience.If you have the experience and qualifications to excel in this role and are looking for an exciting opportunity to grow your career in the NBFC industry, we encourage you to apply!

CUSTOMER SUCCESS MANAGER NIGERIALagos | Customer Success Team | Full-time Do you love to own customers KPIs?Are you an evangelist who would like to help the marquee International enterprise brands?Then this is the role for you!The Impact you will create:You will drive client retention, customer satisfaction, up-selling and cross selling.Own overall relationship with assigned clients and provide strategic consulting to clients in achieving their objectives.Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them.You will be the voice of the customer when engaging with internal teams.Be the point of contact for Accounts and be responsible for the growth of the customerMaintaining and expanding on excellent executive client relationships as well as building strong internal relationships across the departments to deliver superior performance.Investigate the core of the problem and suggest a long-term solution to it.Focus on Growth + Engagement + IntegrationWork with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption.Consult brands on how to leverage direct marketing channels such as – Email, SMS, App/Web Notifications, WhatsApp, IVR and personalize engagement at scaleMonitoring and managing the accounts to ensure higher ROI for the clients and extending end-to-end support throughout the customer lifecycle.What we look for? Transformational talent who shows leading attributes of Problem solving, Efficiency, Passion and Self direction. Ensuring the retention of the clients on a year-to-year basis and strategizing a growth path by influencing clients with potential up-selling and cross-selling across various departments and subsidiaries. Continuous learning about the emerging digital industry (Communication Channels & Marketing Automation) to service and consult top notch clients from several sectors - E-com, BFSI, Classifieds, Travel, Retail etc.Detail-oriented and analytical mindset. Measuring and analysing performance of the accounts for challenges and opportunities to improve overall client experience.Self-motivated, Self-starter and strategic mind-set, quick learner, a true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.3+ years’ experience in a Customer Success/Digital Marketing role.Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.Why Netcore? Being first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine.Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore’s principle of being a people-centric company – where you will not be just an employee but a family member of the organization.A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.What’s in it for you?Immense growth, continuous learning and consult the top-notch international brandsWork with some of the most innovative brainsOpportunity to explore your entrepreneurial mindsetOpen culture where your creative bug gets activated.Explore Nigeria. If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success! So let’s converse! Our inquisitive nature is all keen to know more about you.

Are you passionate about understanding and providing top-notch services to your prospects and customersDo you excel at finding new opportunities within targeted accountsIf so, this is an opportunity for you to join a high-functioning team and make your mark on our organisation!The Impact you will create in the Job: Establish healthy relationships with CXOs. Retain grow existing Accounts revenue through upselling cross selling. Mapping of all existing accounts with all key stakeholders. Have complete ownership of the sales cycle. Ensure 100% customer satisfaction and maximize retention. Develop a strategic business expansion plan along with team leads. Identify and develop cross-selling opportunities by strengthening customer relationships and establishing trust, to grow the company business. Build and maintain strong, long-lasting client relationships. Negotiate contracts and close agreements to maximize profits.What do we look forProven 6 to 10 years of experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role. Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level. Solid experience with CRM software (e.g. Salesforce, Zoho CRM, or HubSpot) and MS Office (particularly MS Excel). Experience delivering client-focused solutions to customer needs. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. Excellent listening, negotiation, and presentation abilities. Strong verbal and written communication skills. BA/BS degree in Business Administration, Sales, or a relevant field.Why NetcoreBeing first is in our nature. Netcore Cloud is the first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue, and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for businesses of all sizes.Our CEE platform includes 6 products - Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) Raman - our AI engine.Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% of Unicorns in India, making us among the top-rated customer engagement and experience platforms.Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including the United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore s principle of being a people-centric company - where you will not be just an employee but a family member of the organization.A career at Netcore is more than just a job it s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.What s in it for youImmense growth, continuous learning, and connecting with top-notch brands Work with some of the most innovative brains Opportunity to explore your entrepreneurial mindset An open culture where your creative bug gets activatedIf this sounds like a company you would like to be a part of and a role you would thrive in, please don t hold back from applying! We need your unique perspective for our continued innovation and success!

Data Scientist About us: We are a Martech platform helping businesses design, execute, and optimize campaigns across multiple channels. With a strong focus on leveraging data, machine learning, and AI, we empower our clients to make smarter marketing decisions and deliver exceptional customer experiences. Our team is passionate about innovation and collaboration, and we are looking for a talented Lead Data Scientist to guide and grow our data science team. Role Summary: As the Lead Data Scientist, you will head our existing data science team, driving the development of advanced machine learning models and AI solutions. You will play a pivotal role in shaping our ML/AI strategy, leading projects across NLP, deep learning, predictive analytics, and recommendation systems, while ensuring alignment with business goals. This role combines hands-on technical leadership with strategic decision-making to build impactful solutions for our customers. Key Responsibilities: Leadership and Team Management: Lead and mentor the existing data science engineers, fostering skill development and collaboration. Provide technical guidance, code reviews, and ensure best practices in model development and deployment. Model Development and Innovation: Design and build machine learning models for tasks like NLP, recommendation systems, customer segmentation, and predictive analytics. Research and implement state-of-the-art ML/AI techniques to solve real-world problems. Ensure models are scalable, reliable, and optimized for performance in production environments. We operate in AWS and GCP, so its mandatory that you have previous experience in setting up the MLOps workflow in either of the cloud service provider. Business Alignment: Collaborate with cross-functional teams (engineering, product, marketing, etc.) to identify opportunities where AI/ML can drive value. Translate business problems into data science solutions and communicate findings to stakeholders effectively. Drive data-driven decision-making to improve user engagement, conversions, and campaign outcomes.Technology and Tools: Work with large-scale datasets, ensuring data quality and scalability of solutions. Leverage cloud platforms like AWS, GCP for model training and deployment. Utilize tools and libraries such as Python, TensorFlow, PyTorch, Scikit-learn, and Spark for development. With so much innovation happening around Gen AI and LLMs, we prefer folks who have already exposed themselves to this exciting opportunity via AWS Bedrock or Google Vertex. Qualifications: Education: Masters or PhD in Computer Science, Data Science, Mathematics, or a related field. Experience: With an industry experience of more than 6 years with 5+ years of experience in data science. Proven expertise in machine learning, deep learning, NLP, and recommendation systems. Hands-on experience deploying ML models in production at scale. Experience in Martech or working on customer-facing AI solutions is a plus. Technical Skills: Proficiency in Python, SQL, and ML frameworks like TensorFlow or PyTorch. Strong understanding of statistical methods, predictive modeling, and algorithm design. Familiarity with cloud-based solutions (AWS Sagemaker, GCP AI Platform, or similar). Soft Skills: Excellent communication skills to present complex ideas to both technical and nontechnical stakeholders. Strong problem-solving mindset and the ability to think strategically. A passion for innovation and staying up-to-date with the latest trends in AI/ML. Why Join Us: Opportunity to work on cutting-edge AI/ML projects impacting millions of users. Be part of a collaborative, innovation-driven team in a fast-growing Martech company. Competitive salary, benefits, and a culture that values learning and growth.

Senior Presales Solutions - India SouthBangalore | Presales | Full time 3-5 Years of experience in Presales (SaaS+MarTech) Immediate to Early Joiners preferredAre you someone who can take up the challenge of solving problems of clients, which others think cant be solvedAre you creative in pitching for every new saleDo unpredictable situations excite you to find more opportunitiesIf so, this opportunity may excite you!The Impact you will create: Focus centered on emerging markets, specifically Southeast Asia and the Middle East African regions. Lead technical and solution pre-sales activities for large prospective Netcore customers, including: In-depth exploration of current and potential customer tech stacks. Identification of business and technical challenges and opportunities. Response to Requests for Proposal/Information (RFP/RFI) as required. Deliver polished and insightful product demonstrations. Collaborate with product marketing, product development, consulting, growth, onboarding, and customer success teams to address existing gaps, future strategies, and product roadmaps to ensure customer success. Contribute to and refine the Sales Engineer playbook. Represent the company at industry events, conferences, and meetupsWhat we look for: Strong sense of ownership, discipline, focus, and commitment. Exceptional attention to detail and adept objection-handling skills. Ability to create impactful demonstrations that inspire and innovate, with support from the content team and various tools. Minimum of 3-5 years of sales engineering or pre-sales experience in the MarTech industry. Outstanding written, verbal, and presentation skills (both technical and business). The role is based in Mumbai, with the flexibility to travel to different countries for in-person meetings with large accounts, as required. A passion for learning new tools and staying updated on market trends. Preference for candidates with experience in the same or a similar SaaS space. Proven ability to support clients with complex MarTech needs. Capacity to support multiple Sales Leaders located across India South Markets.Why NetcoreNetcore Cloud is a leading AI/ML-powered personalization full stack MarTech platform that helps B2C brands increase engagement, conversions, revenue and retention across the entire customer lifecycle.We currently work with 6500+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated personalization marketing platforms.Headquartered in India, we have our global footprint across 10 countries worldwide. Netcore has been certified as a Great Place to Work for five consecutive years; further reinforcing our family and people first culture driven by our values of honesty, humanity, openness and commitment for customer and employee success.A career at Netcore is more than just a job its an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.Your Success Growth through experimentation on product market fit; working with all functions as your first team to drive success on customer segments and verticals. Opportunity to explore your entrepreneurial mindset.

Job purpose Responsible for successful execution of E-mail campaigns and delivery infra Duties and responsibilities The primary responsibilities will involve, Executing the email campaigns on behalf of our customers in the expected timelines. Doing primary level HTML modifications as per customer request. Analyze and monitor customers email campaigns delivery Sharing campaign delivery reports with customer Understanding responding to primary level customer queries / issues over phone or email / ticketing system Analyze and identify process changes or product enhancements required suggest if any. Emailrelated technologies, including MTAs, SMTP, DNS, FBLs, whitelisting, authentication (SPF, DKIM, DMARC) Assist in executing and evangelizing email marketing program strategies Reporting/Analysis, track and analyze key performance metrics. List Health, monitor maintain email deliverability best practices and data cleanup (unsubs, inactives, etc.) Managing overall process to drive and achieve incremental sales and customer acquisition and retention. Build strong relationships with Postmaster Teams, industry experts. Develop, produce, and leverage reporting to determine the effectiveness of email strategies. Communicate critical performance metrics including weekly, monthly and quarterly program performance. Recommend new ideas and innovations to grow and improve site/store traffic and revenue while optimizing contact strategies for overall database health. Keep current with digital marketing industry trends and best practices. Partner and coordinate work with outside agencies as required. Identify opportunities to optimize our email campaigns Attend customer daily/weekly/monthly calls. Resolve blocks, blacklist listings and direct abuse complaints through work with customers, ISPs and antispam organizations Built tools to collect and report email system metrics and KPIs Work with Operation team with IP/ domain DNS set up Proactive monitoring of deliverability stats, reports, bounce and complaint rate to identify email delivery problems and resolve them through work with customers, ISPs and antispam organizations Participate in deliverability and antispam industry groups and forums to keep informed of industry trends and help resolve issues that may arise Work with product management and engineering to optimize product features for deliverability and compliance Work closely with our Technical Account Management team to support the onboarding and ongoing support and proactive monitoring of our customers. Contribute to deliverability best practices documentation and blog posts Analyze raw bounce logs and create custom deliverability reports Represent the company at industry and company events. Hands on PMTA functionality, configurations and commands Spam filtering techniques and products Email bounce types

Executive - Email Deliverability Thane | Email Deliverability Team | Full-time Do you like solving difficult challenges and finding creative solutionsAre you someone who takes ownership of the time you spent and truly make a differenceIf so, this is an opportunity for you to join a high-functioning team and make your mark on our organisation! The impact you will create on the Job: Run a quality check on entire infra and ensure if everything is smooth. Build strong industry relationships through Online and offline forums that will enable Netcore to develop a leadership position in our industry. Work with marketing to generate blogs and webinars to drive thought leadership within the email industry. Monitor inbox placement for customers. Enforce Email standards like SPF, DKIM and DMARC for all new clients. Analyze performance and advice clients on best practices of email sending and enforce them. Be up to date with global email trends, and implement them within the system. Tracking and correcting DNSBL listings and other ISP blocks. Designing and running tests on Email Deliverability. Applying, Testing and verifying Feedback Loops. Maintaining DNS and MTAs. What we look for2-5 years experience in email deliverability and/or antispam, Linux, DNS Management, Database knowledge and client consulting. Scripting proficiency is an added advantage. Problem-solving approach, detail-oriented and a quick-learner. Strong proficiency in communication skills - both verbal and written. Why NetcoreBeing first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.Our CEE platform includes 6 products - Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) Raman - our AI engine. Netcore has a perfect combo of experience as well as an agile mind. We currently work with 6500+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement experience platform.Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for Seven consecutive years only reinforces Netcore s principle of being a people-centric company - where you will not be just an employee but a family member of the organization.A career at Netcore is more than just a job it s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn. What s in it for youImmense growth, continuous learning and connecting with the top-notch brands Work with some of the most innovative brains Opportunity to explore your entrepreneurial mindset Open culture where your creative bug gets activated If this sounds like a company you would like to be a part of, and a role you would thrive in, please don t hold back from applying! We need your unique perspective for our continued innovation and success!So let s converse! Our inquisitive nature is all keen to know more about you.

Email Deliverability LeadMumbai | DE | Full - TimeAbout Netcore:Netcore Cloud (wwwDot Netcorecloudcom ) is a global leader in customer engagement and retention, providing AI-powered marketing automation, email delivery, and personalization solutions to businesses worldwide Founded in 1997, the company has consistently evolved to help brands create seamless, data-driven customer experiences With a strong emphasis on innovation, Netcore Cloud leverages AI and machine learning to optimize marketing strategies, enhance customer engagement, and drive business growth The company s robust platform integrates omnichannel marketing, product experience, and customer data, empowering businesses to boost conversions and customer loyaltyRecognized for its excellence, Netcore Cloud has earned numerous accolades, including being named a Great Place to Work for seven consecutive times The company serves over 6,500 brands across 40+ countries, delivering over 20 billion emails per month and enabling businesses to achieve higher engagement and retention rates It has been featured in the Gartner Magic Quadrant for Multichannel Marketing Hubs and acknowledged by G2 as a Leader in Email Marketing and Customer Engagement Platforms Its AI-driven innovations, including Smart Push and Raman AI, have set industry benchmarks, making it a preferred choice for global enterprisesDot Netcore Cloud has a strong global presence with offices in key locations such as India, the USA, the UK, Singapore, Indonesia, UAE, Nigeria, and Germany The company serves some of the world s leading brands, including Flipkart, Myntra, ICICI Bank, Airtel, Vodafone, MakeMyTrip, and Domino s, helping them deliver superior customer experiences With a vision to redefine customer engagement, Netcore Cloud continues to invest in cutting-edge technologies and expand its global footprint, reinforcing its position as a market leader in MarTech and SaaS solutionsTechnical Skills: Basic understanding of email technologies, including MTAs, SMTP, DNS, FBLs, and authentication protocols (SPF, DKIM, DMARC) Exposure to IP/domain DNS setup in collaboration with the Operations team Familiarity with tracking and analyzing key performance metrics in email deliverability Basic knowledge of developing and using reports to evaluate the effectiveness of email strategies Introduction to monitoring and maintaining email deliverability best practices Involvement in data cleanup activities (unsubs, inactives, etc) Assistance in resolving blocks, blacklist listings, and addressing abuse complaints through collaboration with customers, ISPs, and antispam organizations Basic awareness of proactively identifying and resolving email delivery problemsSoft Skills: Team lead with Experience into EMail Deliverability for 5+ Years Strong verbal and written communication skills (English) Support in executing and promoting email marketing program strategies Communication of critical performance metrics on a weekly, monthly, and quarterly basis Collaboration with internal and external teams as needed Ability to stay calm under pressure and persist until a solution is found Emphasis on doing things accurately every single time Ability to maintain focus to ensure nothing falls through the cracks Quick learner with the ability to adapt to changes seamlessly Comfortable explaining basic concepts both in writing and verbally Interest in participating in deliverability and anti-spam industry groups and forumsExperience Desired: Familiarity with Linux, DNS Management, Database knowledge, and client consulting is a plus Exposure to MTA knowledge or scripting is an added advantageThis job might be for you if: Youre excited about solving problems and taking on challenges Helping others and guiding them to understand excites you Attention to detail and doing things right is a priority for you Adaptability and quick learning are your strengths You are motivated, driven, and eager to take ownership of your work

Gurugram | Customer Success Team | Full-timeDo you love to own customer s KPIsAre you an evangelist who would like to help the marquee Enterprise brandsThen this is the role for you!Role Responsibilities Develop an intimate understanding of your customers businesses Develop a network of champions within each account through education, coaching and strong influencing skills Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy user lifecycle journey Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals Be an expert on trends and best practices for digital marketing and analytics Enlighten our customers with insights garnered from their own data and industry trends Ensure customers get maximum value from customer engagement by leveraging full platform functionality Handle customer concerns with confidence, putting them at ease Generate Case Studies, Testimonials PR from customers opportunities Learn best of the marketing technologies and concepts Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts Represent on behalf of customers/company at different forums/webinarsQualifications MBA in Marketing is a plus 2 to 12 years of experience in digital marketing, CRM or Customer Success (Ideal) Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired Ability to work with cross-functional teams Strong project management and time management skills Ability to identify and implement process improvements Strong problem-solving skills - diagnosis, root-cause assessment, option evaluation and resolution Ability to communicate clearly and strategically with clients, team members, and the marketplace Ability to respond quickly to critical issues and roadblock Good communication skills (Written/Oral) Excellent presentation skillsWhy NetcoreBeing first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.Our CEE platform includes 6 products - Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) Raman - our AI engine.Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement experience platform. Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore s principle of being a people-centric company - where you will not be just an employee but a family member of the organization.A career at Netcore is more than just a job it s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn. What s in it for youImmense growth, continuous learning and consult the top-notch international brandsWork with some of the most innovative brainsOpportunity to explore your entrepreneurial mindsetOpen culture where your creative bug gets activated.If this sounds like a company you would like to be a part of, and a role you would thrive in, please don t hold back from applying! We need your unique perspective for our continued innovation and success!So let s converse! Our inquisitive nature is all keen to know more about you.

Who we areAt Unbxd, were building the worlds largest search intelligence products. We are a bunch of close-knit, highly driven, and highly skilled engineers Support Function teams who think big and execute beyond what is expected. The challenges cut across algorithmic problem solving, systems engineering, machine learning and infrastructure at a massive scale.Working with usAn opportunity for innovators, problem solvers learners. Working with us is Innovative, empowering, rewarding fun. Amazing Office, competitive pay along with excellent benefits package.What do you contributeYou will lead the implementation of Unbxd products for various Ecommerce clients located across the globe. You will oversee the entire project lifecycle including setup, test, launch, and post-launch activities. This includes managing project schedules, identifying risks and communicating them to all project stakeholders. This role also involves cultivating deep strategic relationships with Unbxd clients.Responsibilities Main point of contact and relationship manager for the client s e-commerce optimization, product discovery and Unbxd offerings. You must manage and drive the technical implementation to a successful conclusion requiring strong program and project management skills coupled with a technical background. Success in the role will be measured by on time, error free delivery, with high customer satisfaction and brand representation. Coordinate relevant resources for integration and custom development projects, account optimization Transform client feedback into working ideas and test them with clients. Coordination of Monthly / Quarterly Technical Reviews. Work with customers on scaling Unbxd solution offerings with the use of the right Data Analytics. Help clients in their day to day challenges by delivering innovative and scalable solutions to their problems and troubleshooting their issues. Perform implementation reviews, evangelize new product features and ensure the prompt and proper resolution of technical challenges. Guarantee the technical aspects of your customer deployments by providing necessary documentation and technical guidance. Improve product offerings by providing customer feedback on features to Product Management and Engineering.Experience BE/BTech degree in software engineering or related field Experience managing customers both large and small and knowing how and why to manage them differently. Demonstrate a true passion for customers and Customer Success. Solid experience in problem analysis and resolution of software problems. Demonstrate experience in account management and customer success, preferably for SaaS products. Strong listening and coordination skills to appreciate customers concerns and work with the tech team to resolve them successfully. Should have exemplary written and verbal communication skills to work along with international customers (US, Europe, etc). 3-6 years experience in a customer-facing role preferably at a SaaS company. Data analysis and good data-driven decision-making skills. Strong project management skills. Thrive in a multi-tasking environment with a strong ability to adjust priorities on-the-fly. Knowledge of technologies - deep in one, conversant in many.

Job Summary:We are looking for an experienced Senior Linux Administrator to manage and optimize our hybrid cloud and on-premises infrastructure. The ideal candidate should have deep expertise in Linux administration, strong networking skills, and a solid understanding of security best practices. You will be responsible for maintaining system reliability, performance tuning, automation, and ensuring a secure infrastructure across both cloud and on-premises environments.Key Responsibilities: Linux Administration: Deploy, configure, manage, and troubleshoot Linux servers in both on-premises and cloud environments. Hybrid Cloud Management: Manage and optimize workloads across cloud platforms (AWS, Azure, or GCP) and on-premises data centers. Networking: Configure and troubleshoot network components, including firewalls, VPNs, load balancers, and routing in a hybrid environment. Security Compliance: Implement security best practices, harden Linux systems, conduct audits, and ensure compliance with organizational policies. Automation Scripting: Use automation tools (Ansible, Terraform, Puppet, or Chef) and scripting (Bash, Python) to improve efficiency and reduce manual work. Monitoring Performance Tuning: Set up monitoring tools, analyze logs, and optimize system performance. Backup Disaster Recovery: Implement backup strategies and disaster recovery plans for business continuity. Collaboration Documentation: Work with cross-functional teams, document system changes, and provide training to junior engineers.Required Qualifications: Experience: 10+ years in Linux system administration in hybrid cloud and on-premises environments. Linux Expertise: Strong hands-on experience with RHEL, CentOS, Rocky 8/9, Ubuntu, or other Linux distributions. Cloud Platforms: Proficiency in AWS and GCP for hybrid infrastructure management. Networking: Deep knowledge of TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs, and load balancers. Security: Experience with firewalls, IDS/IPS, access control policies, and system hardening. Automation Scripting: Expertise in Bash, Python, and automation tools like Ansible, Terraform, Puppet, or Chef. Monitoring Tools: Experience with Prometheus, Grafana, Nagios, Zabbix, or similar. Storage Backup: Experience with RAID, NFS, SAN, NAS, and backup tools. Certifications (Preferred): RHCE, AWS Certified SysOps Administrator, CCNA/CCNP, or CISSP.Soft Skills: Strong problem-solving and troubleshooting abilities. Excellent communication and documentation skills. Ability to work independently and collaboratively in a team. Strong attention to detail and security awareness.

Mumbai | Engineering Team | Full-time Are you passionate to work on a highly dynamic customer engagement experienceplatformAre you prepared to get along with the trending technologyIf so, then we know exactly where you fit in. The Impact you will create in the Job: Design and build beautiful UI s using the Angular framework As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions. You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience. You will get an opportunity to work with some of the best talent while learning from various highly-functional teams in the company. Explore and design dynamic and compelling consumer experiences. Work closely with the front-end team to implement versatile front-end solutions while embracing emerging technologies and pushing the limits of what a browser can do. Suggest and implement improvements to existing product interfaces. Ensure that all the assigned systems are performing to scale. Command an impressive portfolio of the latest UI technologies You will also collaborate with cross-functional teams to meet deliverables throughout the software development lifecycle and continuously identify areas of improvement. What we look forBachelor s/Master s degree in Computer Science/IT. 4-6 years of experience in designing and implementing high-performance web applications.Proven expertise in front-end development and Angular. Strong Knowledge in Angular 6/8 (Latest Version preferred). Solid understanding of HTML/HTML5, CSS/CSS3, JQuery/JavaScript. Proficiency working with REST API and JSON API. Experience working on Reactive based forms. Knowledge of NgRx. Must be a self-starter and keen to explore new solutions. Excellent team working and collaboration skills. Solution oriented approach. Good Hands-on in Linux OS, Git versioning. Comfortable with tackling ambiguous problems and unblocking yourself. Why NetcoreBeing first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalizedengagement across the entire customer journey and build amazing digital experiences for business of all sizes. Netcore s Engineering team focus on adoption, scalability, complex challenges, and fastest processing. We use versatile tech stacks like streaming technologies and queue management systems like Kafka, Storm, Rabbitmq, Celery, RedisQ.Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement experience platform. Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore s principle of being a people-centric company - where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job it s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn. What s in it for youFor starters, you ll get to work on cutting-edge mobile technology An opportunity to become a full-stack mobile developer Immense growth, continuous learning and delivering the best to top-notch brands Work with some of the most innovative brains Open culture where your creative bug gets activated Besides work, there are knowledge sharing sessions and Fun Fridays If this sounds like a company you would like to be a part of, and a role you would thrive in, please don t hold back from applying! We need your unique perspective for our continued innovation and success! So let s converse! Our inquisitive nature is all keen to know more about you

Email Campaign Execution SpecialistThane | Email Deliverability | Full-time Do you thrive on ensuring customer successAre you passionate about optimizing technology for maximum impactIf youre a customer-focused individual with a knack for email marketing, this is your chance to shine!Were seeking a driven Email Campaign Execution Specialist to empower our clients by expertly managing their email campaigns within the Netcore platform.Youll be their trusted advisor, ensuring seamless execution and maximizing their ROI. What Youll Do: Campaign Management: From build and testing to deployment and scheduling, youll handle all aspects of email campaign execution within Netcore. This includes segmentation, dynamic content, A/B testing, and more. Netcore Mastery: Leverage Netcores full suite of features (email editors, automation workflows, reporting dashboards, etc.) to optimize campaign performance and efficiency. Quality Assurance Champion: Guarantee flawless campaigns by meticulously testing content, links, rendering across devices and email clients, and deliverability. Targeted Campaigns: Implement segmentation strategies to reach the right audience with the right message, driving en gagement and conversions. List Management Pro: Maintain clean and compliant email lists, adhering to data privacy regulations (GDPR, CAN-SPAM). Data-Driven Insights: Monitor key metrics (open rates, click-through rates, conversions) within Netcore and other analytics platforms. Analyze data, generate reports, and identify opportunities for optimization. Collaborative Spirit: Partner with marketing teams (content, design) to ensure smooth campaign development and execution. Industry Expert: Stay ahead of the curve with email marketing best practices, trends, and Netcore platform updates. Problem Solver: Proactively identify and resolve technical issues related to campaign execution. Customer Advocate: Address customer queries and issues via phone, email, and ticketing systems, providing top-notch support. Proactive Support: Anticipate customer needs and offer proactive assistance. Relationship Builder: Cultivate strong client relationships and collaborate effectively with internal teams. Process Improvement: Identify opportunities for process changes and product enhancements. Alert Monitoring: Monitor internal alerts and escalate critical issues. Campaign Analysis: Analyze and monitor campaign delivery, providing reports to clients. HTML Proficiency: Perform basic HTML modifications as needed. Campaign Execution Across Channels: Facilitate campaigns across various channels (email, SMS, voice, automation). Account Management: Monitor and manage client accounts to maximize ROI.What Youll Bring: Bachelors degree in Arts, Commerce, or a related field preferred. Solid understanding of email marketing principles (deliverability, segmentation, personalization, A/B testing). HTML/CSS proficiency a plus. Experience with other email marketing platforms a plus. Meticulous attention to detail and commitment to quality. Strong analytical and problem-solving skills. Ability to work independently and collaboratively. Excellent communication (written and verbal) and interpersonal skills. Exp 1-2 years of customer support experience preferred; freshers with strong communication skills and a willingness to learn are also encouraged to apply. Proficiency in Microsoft Excel/OpenOffice Calc and PowerPoint. Self-motivation, a proactive mindset, and a passion for learning. Team-player attitude with patience and discipline. Knowledge of Linux, DNS, and mail systems a plus. Ability to work flexible shifts. 6 Day Working

Job Role: Senior Customer Support Engineer.Department: CEE - CATJob Location: Chennai | Full-Time.Work Mode: WFO (Work from Office) About the Role:You will be responsible for delivering exceptional technical support to our customers by troubleshooting, resolving issues, and providing guidance on Netcore Clouds suite of products. You will collaborate closely with internal teams to ensure customer satisfaction and a seamless user experience.Key Responsibilities:Provide efficient and accurate technical support to ensure customer satisfaction.Provide escalated technical and triage support for internal teams.Respond to customer queries via emails, chats, and calls, ensuring high-quality resolutions.Educate customers on product functionalities to enhance their experience and ensure optimal usage.Conduct product training and demonstrations for customers.Work closely with Engineering, Product, and Customer Success teams to resolve issues and improve processes.Analyze and identify potential product enhancements or process improvements.Monitor internal alerts and escalate critical issues as needed.Maintain and contribute to online support documentation.Ensure adherence to support SLAs and customer experience metrics.What We Are Looking For:Must-Have:Bachelors degree in Engineering (Computer Science or IT preferred).2-4 years of experience in a Global Product Support or Customer Success role.Specialized knowledge of Linux and troubleshooting.Experience with DNS, HTML, CSS, JIRA, and REST APIs.Familiarity with support platforms like Zendesk and Freshdesk.Strong analytical and problem-solving skills.Excellent communication skills with a strong customer-centric approach.Willingness to work in flexible shifts to cater to global customers.Good to Have:Programming knowledge (API/Web/Mobile development)Experience with Microsoft Excel, OpenOffice Calc, and PowerPoint for reporting.Ability to work independently and deliver outcomes efficiently.Strong interpersonal skills with a structured thought process.Ability to remain calm and composed in challenging customer interactions.Success Metrics:Customer Satisfaction (CSAT) Score and periodic feedback.First-Time Resolution Rate.Adherence to support SLAs.Quality and accuracy of responses.Join us at Netcore Cloud to be part of a dynamic team that empowers businesses worldwide with cutting-edge technology solutions!About Netcore Cloud:Netcore Cloud is a global leader in customer engagement, offering AI-powered marketing automation and product experience solutions. We help brands create personalized, data-driven customer journeys across multiple channels. A leading AI/ML-powered personalization full-stack platform that helps B2C brands increase engagement, conversions, revenue, and retention across the entire customer lifecycle. We currently work with 6500+ enterprise brands across 40+ countries and serve more than 70% of Unicorns in India, making us one of the top-rated personalization marketing platforms.Headquartered in India, we have a global footprint across 10 countries. Netcore has been certified as a Great Place to Work for Seven consecutive years, reinforcing our people-first culture driven by values of honesty, humanity, openness, and commitment to customer and employee success.A career at Netcore is more than just a job its an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.

Mumbai/ Bangalore | Engineering Team | Full-time Are you passionate enough to be a crucial part of a highly analytical and scalable user engagement platform? Are you ready learn new technologies and willing to step out of your comfort zone to explore and learn new skills? If so, this is an opportunity for you to join a high-functioning team and make your mark on our organisation! The Impact you will create: • Build campaign generation services which can send app notifications at a speed of 10 million a minute • Dashboards to show Real time key performance indicators to clients • Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds • Building highly available & horizontally scalable platform services for ever growing data • Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability • Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed • You will build backend services and APIs to create scalable engineering systems. • As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions. • You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience. • Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle. • Identify and improvise areas of improvement through data insights and research. What we look for? • 6-12 years of experience in backend development and must have worked on Java/shell/Perl/python scripting. • Solid understanding of engineering best practices, continuous integration, and incremental delivery. • Strong analytical skills, debugging and troubleshooting skills, product line analysis. • Follower of agile methodology (Sprint planning, working on JIRA, retrospective etc). • Proficiency in usage of tools like Docker, Maven, Jenkins and knowledge on frameworks in Java like spring, spring boot, hibernate, JPA. • Ability to design application modules using various concepts like object oriented, multithreading, synchronization, caching, fault tolerance, sockets, various IPCs, database interfaces etc. • Hands on experience on Redis, MySQL and streaming technologies like Kafka producer consumers and NoSQL databases like mongo dB/Cassandra. • Knowledge about versioning like Git and deployment processes like CICD.Why Netcore? Being first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. Netcores Engineering team focus on adoption, scalability, complex challenges, and fastest processing. We use versatile tech stacks like Streaming technologies and queue management systems like Kafka, Storm, Rabbitmq, Celery, RedisQ Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform. Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcores principle of being a people-centric company – where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn. What’s in it for you? • Immense growth, continuous learning and deliver the best to the top-notch brands • Work with some of the most innovative brains • Opportunity to explore your entrepreneurial mind-set • Open culture where your creative bug gets activated. If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success! So let’s converse! Our inquisitive nature is all keen to know more about you.

Job Opening for Graduate Freshers @Netcore Cloud, Bangalore! Job Title: Executive - Email DeliverabilityQualification: Bachelors degree in Computer Science, IT, Marketing, or a related field. Experience: FreshersWork Model: WFO (Work from office)Work Location: IndiQube Infinia, 56, 100 Feet Rd, Sidharata Colony, Madiwala, 1st Stage, BTM 1st Stage, Bengaluru - 560034 Job Overview:We are looking for a fresher to join our Email Deliverability team at Netcore Cloud. This role is ideal for someone eager to learn about email infrastructure, sender reputation management, and inbox optimization. You will work closely with experienced deliverability experts, analyzing campaign performance, troubleshooting email issues, and ensuring best practices for high deliverability rates.Key Responsibilities:Monitor and analyze email deliverability metrics (open rates, bounce rates, spam complaints, inbox placement).Assist in troubleshooting email deliverability issues and maintaining sender reputation.Learn and implement email authentication protocols such as SPF, DKIM, DMARC, and BIMI.Work with ISPs, anti-spam organizations, and blacklist providers to resolve deliverability concerns.Stay updated with email industry trends, compliance regulations (GDPR, CAN-SPAM, CASL), and best practices.Assist in configuring and optimizing email-sending infrastructure (IP warm-up, email headers, SMTP logs).Support clients and internal teams in optimizing email campaigns for better inbox placement.Required Skills & Qualifications:Strong verbal and written communication skills and eagerness to learn.Strong analytical and problem-solving skills.Basic understanding of email marketing concepts and SMTP protocols.Familiarity with DNS, IPs, and networking is a plus.Preferred Skills (Good to Have, but Not Mandatory):Knowledge of email authentication (SPF, DKIM, DMARC, BIMI).Familiarity with email marketing tools (Mailchimp, SendGrid, Netcores SmartSend).Understanding of email compliance laws (GDPR, CAN-SPAM, CASL).Basic HTML/CSS knowledge for email templates.Why Netcore? Being first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. Our CEE platform includes 6 products Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman our AI engine. Netcore has a perfect combo of experience as well as an agile mind. We currently work with 6500+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform. Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for Seven consecutive years only reinforces Netcores principle of being a people-centric company where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job its an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn. Whats in it for you? Immense growth, continuous learning and connecting with the top-notch brands Work with some of the most innovative brains Opportunity to explore your entrepreneurial mindset Open culture where your creative bug gets activated If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success! So let’s converse! Our inquisitive nature is all keen to know more about you.

Job Opening for Graduate Freshers @Netcore Cloud, Mumbai! Job Title: Executive - Email Deliverability Qualification: Bachelors degree in Computer Science, IT, Marketing, or a related field. Experience: Freshers Work Model: WFO (Work from office)Work Location: Netcore Cloud Pvt. Ltd. ,8th Floor, A Wing, Lodha Supremus II, Road No.22, Wagle Industrial Estate,Thane West, Maharashtra - 400604. Job Overview: We are looking for a fresher to join our Email Deliverability team at Netcore Cloud. This role is ideal for someone eager to learn about email infrastructure, sender reputation management, and inbox optimization. You will work closely with experienced deliverability experts, analyzing campaign performance, troubleshooting email issues, and ensuring best practices for high deliverability rates.Key Responsibilities:Monitor and analyze email deliverability metrics (open rates, bounce rates, spam complaints, inbox placement).Assist in troubleshooting email deliverability issues and maintaining sender reputation.Learn and implement email authentication protocols such as SPF, DKIM, DMARC, and BIMI.Work with ISPs, anti-spam organizations, and blacklist providers to resolve deliverability concerns.Stay updated with email industry trends, compliance regulations (GDPR, CAN-SPAM, CASL), and best practices.Assist in configuring and optimizing email-sending infrastructure (IP warm-up, email headers, SMTP logs).Support clients and internal teams in optimizing email campaigns for better inbox placement.Required Skills & Qualifications:Strong verbal and written communication skills and eagerness to learn.Strong analytical and problem-solving skills.Basic understanding of email marketing concepts and SMTP protocols.Familiarity with DNS, IPs, and networking is a plus.Preferred Skills (Good to Have, but Not Mandatory):Knowledge of email authentication (SPF, DKIM, DMARC, BIMI).Familiarity with email marketing tools (Mailchimp, SendGrid, Netcores SmartSend).Understanding of email compliance laws (GDPR, CAN-SPAM, CASL).Basic HTML/CSS knowledge for email templates.Why Netcore? Being first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. Our CEE platform includes 6 products Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman our AI engine. Netcore has a perfect combo of experience as well as an agile mind. We currently work with 6500+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform. Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for Seven consecutive years only reinforces Netcores principle of being a people-centric company where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job its an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn. Whats in it for you? Immense growth, continuous learning and connecting with the top-notch brands Work with some of the most innovative brains Opportunity to explore your entrepreneurial mindset Open culture where your creative bug gets activated If this sounds like a company you would like to be a part of, and a role you would thrive in, please dont hold back from applying! We need your unique perspective for our continued innovation and success! So lets converse! Our inquisitive nature is all keen to know more about you.

Talent Acquisition Specialist (Sales Recruiter)Thane / Mumbai | Talent Acquisition Team | Full-timeAre you craving to learn more and ready to shape the future for millions of people?Do you thrive on challenges and can adapt to a fast - changing environment of hiring Sales teams?If so, this is an opportunity for you to join a high-functioning team and make your mark in our organisation!The Impact you will create in the Job:You will be responsible to develop candidates interest for available openings into GTM Sales.Perform end-to-end recruitment activities right from requirement creation till the candidate joins the organization on the assigned positions.Uses basic hiring techniques and also tries new age ways of hiring.Uses networking opportunities such as local community groups or professional associations to identify referrals for top candidates into GTM Sales.Handles projects including; mapping professional and alumni associations, social media, cold calling, and social hiring activitiesAssessing job requirement, organizing, and running information career webinars and campaigns.Sources, screens, and submits candidates to the Hiring Manager as assigned.Responsible in maintaining data & reports timely.Works on the complete offer process from getting the expectations of candidate to preparing the offer to getting approvals and releasing the same to the selected individual.What we look for?2-5 years of technical recruiting experience with proven success in delivering results in a demanding fast-growing environment with cold-calling and headhunting skills.Excellent interpersonal skills and ability to juggle multiple demands without missing deadlines.Ability to build deep domain expertise, understanding of business strategy and drive innovation.Good written and verbal interpersonal skills with the ability to communicate effectively in meetings, emails and in formal discussions.Why Netcore?Being first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.Our CEE platform includes 6 products Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman our AI engine.Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for Seven consecutive years only reinforces Netcores principle of being a people-centric company where you will not be just an employee but a family member of the organization.A career at Netcore is more than just a job its an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.Whats in it for you?Immense growth and continuous learning,If this sounds like a company you would like to be a part of, and a role you would thrive in, please dont hold back from applying! We need your unique perspective for our continued innovation and success!So lets converse! Our inquisitive nature is all keen to know more about you.

Backend Lead (Java)Mumbai, India | Engineering Team | Full-timeAre you passionate enough to be a crucial part of a highly analytical and scalable user engagement platformAre you ready learn new technologies and willing to step out of your comfort zone to explore and learn new skillsIf so, this is an opportunity for you to join a high-functioning team and make your mark on our organisation!The Impact you will create: Build campaign generation services which can send app notifications at a speed of10 million a minute Dashboards to show Real time key performance indicators to clients Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds Building highly available & horizontally scalable platform services for ever growing data Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed. You will build backend services and APIs to create scalable engineering systems. As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamlesscollaboration with all functions. You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience. Collaborating various highly-functional teams in the company to meet deliverablesthroughout the software development lifecycle. Identify and improvise areas of improvement through data insights and research.What we look for8-10 years of experience in backend development and must have worked on Java. Solid understanding of engineering best practices, continuous integration, and incremental delivery. Strong analytical skills, debugging and troubleshooting skills, product line analysis. Follower of agile methodology (Sprint planning, working on JIRA, retrospective etc). Proficiency in usage of tools like Docker, Maven, Jenkins and knowledge on frameworks in Java like spring, spring boot, hibernate, JPA. Ability to design application modules using various concepts like object oriented, multi-threading, synchronization, caching, fault tolerance, sockets, various IPCs, databaseinterfaces etc. Hands on experience on Redis, MySQL and streaming technologies like Kafka producerconsumers and NoSQL databases like mongo dB/Cassandra. Knowledge about versioning like Git and deployment processes like CICD. Team leading experience.Why NetcoreBeing first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.Netcore s Engineering team focus on adoption, scalability, complex challenges, and fastestprocessing. We use versatile tech stacks like Streaming technologies and queue management systems like Kafka, Storm, Rabbitmq, Celery, RedisQNetcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore s principle of being a people-centric company - where you will not be just an employee but a family member of the organization.A career at Netcore is more than just a job it s an opportunity to shape the future. For more information, please visitnetcorecloud.com or follow us on LinkedIn.What s in it for youImmense growth, continuous learning and deliver the best to the top-notch brands Work with some of the most innovative brains Opportunity to explore your entrepreneurial mind-set Open culture where your creative bug gets activated.If this sounds like a company you would like to be a part of, and a role you would thrive in, please don t hold back from applying! We need your unique perspective for our continued innovation and success!So let s converse! Our inquisitive nature is all keen to know more about you.

Email Campaign Execution SpecialistThane | Email Deliverability | Full-timeDo you thrive on ensuring customer success? Are you passionate about optimizing technology for maximum impact?If you're a customer-focused individual with a knack for email marketing, this is your chance to shine!We're seeking a driven Email Campaign Execution Specialist to empower our clients by expertly managing their email campaigns within the Netcore platform. You'll be their trusted advisor, ensuring seamless execution and maximizing their ROI.What You'll Do:Campaign Management: From build and testing to deployment and scheduling, you'll handle all aspects of email campaign execution within Netcore. This includes segmentation, dynamic content, A/B testing, and more.Netcore Mastery: Leverage Netcore's full suite of features (email editors, automation workflows, reporting dashboards, etc.) to optimize campaign performance and efficiency. Quality Assurance Champion: Guarantee flawless campaigns by meticulously testing content, links, rendering across devices and email clients, and deliverability.Targeted Campaigns: Implement segmentation strategies to reach the right audience with the right message, driving engagement and conversions.List Management Pro: Maintain clean and compliant email lists, adhering to data privacy regulations (GDPR, CAN-SPAM).Data-Driven Insights: Monitor key metrics (open rates, click-through rates, conversions) within Netcore and other analytics platforms. Analyze data, generate reports, and identify opportunities for optimization.Collaborative Spirit: Partner with marketing teams (content, design) to ensure smooth campaign development and execution.Industry Expert: Stay ahead of the curve with email marketing best practices, trends, and Netcore platform updates.Problem Solver: Proactively identify and resolve technical issues related to campaign execution.Customer Advocate: Address customer queries and issues via phone, email, and ticketing systems, providing top-notch support.Proactive Support: Anticipate customer needs and offer proactive assistance.Relationship Builder: Cultivate strong client relationships and collaborate effectively with internal teams.Process Improvement: Identify opportunities for process changes and product enhancements.Alert Monitoring: Monitor internal alerts and escalate critical issues.Campaign Analysis: Analyze and monitor campaign delivery, providing reports to clients.HTML Proficiency: Perform basic HTML modifications as needed.Campaign Execution Across Channels: Facilitate campaigns across various channels (email, SMS, voice, automation).Account Management: Monitor and manage client accounts to maximize ROI.What You'll Bring:Bachelor's degree in Arts, Commerce, or a related field preferred.Solid understanding of email marketing principles (deliverability, segmentation, personalization, A/B testing).HTML/CSS proficiency a plus.Experience with other email marketing platforms a plus.Meticulous attention to detail and commitment to quality.Strong analytical and problem-solving skills.Ability to work independently and collaboratively.Excellent communication (written and verbal) and interpersonal skills.Exp 2-5 years of customer support experience preferred; freshers with strong communication skills and a willingness to learn are also encouraged to apply.Proficiency in Microsoft Excel/OpenOffice Calc and PowerPoint.Self-motivation, a proactive mindset, and a passion for learning.Team-player attitude with patience and discipline.Knowledge of Linux, DNS, and mail systems a plus.Ability to work flexible shifts.6 Day Working

Job Title: Talent Acquisition Specialist - Technology Location: Bangalore AND Thane, Mumbai [ 2 positions] Department: Talent Acquisition Team | Full-timeAre you passionate about tech recruitment and eager to shape the future of hiring?Do you thrive in a fast-paced environment and enjoy the challenge of finding top-tier tech talent? If so, we have the perfect opportunity for you!Your Impact in This Role:As a Tech Talent Acquisition Specialist, you will play a crucial role in identifying and hiring top tech talent for our Engineering and other technology-driven roles. You will be responsible for end-to-end recruitment, leveraging modern hiring techniques and innovative sourcing strategies to attract the best candidates.Key Responsibilities:Talent Sourcing & Recruitment: Lead the full-cycle recruitment process, from requirement gathering to onboarding, for tech and sales roles.Innovative Hiring Strategies: Utilize traditional hiring methods along with social media, networking, professional communities, and AI-powered sourcing tools to attract top talent.Candidate Engagement: Develop strong relationships with potential candidates, ensuring an exceptional candidate experience.Data-Driven Approach: Maintain accurate recruitment data and reports to drive hiring efficiency.Stakeholder Collaboration: Work closely with hiring managers to understand business needs and align hiring strategies accordingly.Offer Management: Handle the entire offer process, from expectation setting, negotiation to approvals and final offer release, and Post-offer engagement. What We're Looking For:2-5 years of experience in tech recruitment, with a proven track record of hiring for IT roles.Strong ability to identify, engage, and hire top talent in a competitive market.Excellent sourcing, headhunting & negotiation skills, with experience in cold calling, networking, and social hiring.Ability to work efficiently in a fast-paced, high-growth environment while managing multiple hiring demands and stakeholders.Strong interpersonal and communication skills, both written and verbal.Familiarity with Applicant Tracking Systems (ATS). Why Join Netcore?Netcore Cloud is a pioneer in AI/ML-powered Customer Engagement & Experience (CEE) platforms, empowering businesses to drive engagement, conversions, and revenue. Our cutting-edge SaaS products enable personalized customer experiences across their journey.We work with 5,000+ enterprise brands across 18 countries and serve over 70% of Indias unicorns. With a global presence across 10+ countries, including the US and Germany, we are shaping the future of digital experiences.At Netcore, we prioritize peoplebeing certified as a Great Place to Work for seven consecutive years is a testament to our employee-centric culture.Whats In It for You?Immense career growth and continuous learning opportunities.A dynamic and collaborative work environment.Exposure to cutting-edge HR tech tools and hiring strategies.The opportunity to impact the future of hiring at a leading B2B SAAS global tech company. If you’re excited to be part of an innovative, fast-growing organization where your work will directly contribute to our success, we’d love to hear from you!Let’s connect and explore the possibilities together. Apply now!