1644 Zendesk Jobs - Page 47

The demand for remote work has skyrocketed in recent years, with companies like United Parcel Service (UPS) adapting to this shift by offering flexible, work-from-home opportunities. As one of the world’s largest logistics and delivery companies, UPS provides a variety of remote jobs, particularly in customer support and administrative roles, catering to professionals seeking flexibility without sacrificing career growth. This comprehensive guide explores the landscape of UPS remote jobs, focusing on remote customer support and admin roles, their requirements, benefits, and how to secure them. Whether you’re a seasoned professional or a newcomer to the remote work scene, this article will help you navigate the opportunities available at UPS in 2025. Why Choose UPS for Remote Work? UPS Is a Globally Recognized Brand With a Reputation For Reliability, Innovation, And Employee-centric Policies. As Remote Work Continues To Redefine The Modern Workplace, UPS Has Embraced This Trend By Offering Roles That Allow Employees To Work From Home While Maintaining The Company’s High Standards Of Service. Here’s Why UPS Stands Out As An Employer For Remote Jobs: Global Leader in Logistics: With over a century of experience, UPS offers stability and opportunities for career advancement. Flexible Work Options: UPS provides fully remote and hybrid roles, catering to diverse lifestyles and preferences. Competitive Benefits: Employees enjoy comprehensive health insurance, retirement plans, and professional development opportunities. Commitment to Diversity: UPS fosters an inclusive workplace, making it an attractive choice for candidates from varied backgrounds. Technology-Driven Environment: Remote roles at UPS leverage advanced tools, ensuring seamless collaboration and productivity. As remote work becomes the norm, UPS’s investment in flexible roles demonstrates its commitment to employee satisfaction and operational excellence. The Rise of Remote Work in 2025 The remote work revolution has transformed how businesses operate, with 2025 marking a significant milestone in this shift. According to industry trends, companies are increasingly adopting remote and hybrid models to attract top talent, reduce overhead costs, and enhance employee satisfaction. UPS has responded to this trend by expanding its remote job offerings, particularly in customer support and administrative functions, which are well-suited for remote environments due to their reliance on digital communication and tools. Key Drivers of Remote Work at UPS Technological Advancements: Tools like Zoom, Slack, and proprietary UPS systems enable seamless remote collaboration. Employee Demand for Flexibility: Professionals prioritize work-life balance, and UPS accommodates this with remote roles. Global Talent Access: Remote work allows UPS to hire skilled professionals from diverse geographic locations. Cost Efficiency: Remote roles reduce the need for physical office spaces, benefiting both UPS and employees. By aligning with these trends, UPS ensures its remote jobs remain competitive and appealing to job seekers. Types of Remote Jobs at UPS UPS offers a range of remote roles, with customer support and administrative positions being among the most prominent. These roles cater to different skill sets and experience levels, making them accessible to a broad audience. Below is an overview of the primary remote job categories at UPS. Remote Customer Support Roles Remote customer support roles at UPS involve interacting with customers to resolve inquiries, provide shipment updates, and ensure a positive experience. These positions require strong communication skills and the ability to handle customer interactions professionally. Responsibilities Of Remote Customer Support Roles Responding to customer inquiries via phone, email, or chat. Tracking shipments and providing real-time updates. Resolving issues related to deliveries, billing, or service disruptions. Upselling services or products when appropriate. Documenting customer interactions in UPS’s CRM systems. Skills Required Excellent verbal and written communication. Problem-solving and conflict-resolution abilities. Familiarity with customer service software (e.g., Zendesk, Salesforce). Patience and empathy in handling customer concerns. Ability to work independently in a remote setting. Examples of Customer Support Roles Customer Service Representative: Handles general inquiries and supports customers with tracking and delivery issues. Technical Support Specialist: Assists with issues related to UPS’s online tools and platforms. Bilingual Customer Support Agent: Provides support in multiple languages to cater to diverse customer bases. Also Read: Higher Education Remote Jobs: Teaching, Admin & More (U.S.) Remote Administrative Roles Administrative roles at UPS focus on supporting operational and managerial functions remotely. These positions are ideal for organized individuals with strong multitasking abilities. Responsibilities Of Remote Administrative Roles Managing schedules, meetings, and travel arrangements for executives. Preparing reports, presentations, and data analyses. Coordinating with internal teams to ensure smooth operations. Handling data entry and maintaining accurate records. Supporting project management and process optimization. Skills Required Proficiency in Microsoft Office, Google Workspace, or similar tools. Strong organizational and time-management skills. Attention to detail and accuracy in documentation. Ability to prioritize tasks in a fast-paced environment. Basic knowledge of project management tools like Asana or Trello. Examples of Administrative Roles Administrative Assistant: Supports executives with scheduling and correspondence. Data Entry Specialist: Manages and organizes data for various departments. Project Coordinator: Assists in planning and executing projects remotely. Benefits Of Working Remotely At UPS UPS is known for its robust employee benefits, which extend to remote workers. These benefits make UPS an attractive employer for those seeking long-term career opportunities. Competitive Salaries: UPS offers salaries that align with industry standards, with customer support roles ranging from $30,000 to $60,000 annually, depending on experience and location. Health and Wellness: Comprehensive medical, dental, and vision insurance, including mental health support. Retirement Plans: 401(k) plans with company matching to secure your financial future. Paid Time Off: Generous vacation, sick leave, and holiday policies. Professional Development: Access to training programs, webinars, and certifications to enhance skills. Work-Life Balance: Flexible schedules allow employees to manage personal and professional responsibilities effectively. These benefits ensure that remote employees feel valued and supported, contributing to high job satisfaction. How To Find UPS Remote Jobs Finding remote jobs at UPS requires a strategic approach to stand out in a competitive job market. Here are actionable steps to help you secure a remote role with UPS. Visit the UPS Careers Website The official UPS Careers website (www.jobs-ups.com) is the primary source for job listings. Use the search filters to find remote customer support and administrative roles. Search Filters: Select “Remote” or “Work from Home” under location preferences. Job Categories: Focus on “Customer Service” and “Administrative” categories. Set Up Alerts: Sign up for job alerts to receive notifications about new postings. Leverage Job Boards Several job boards specialize in remote work and list UPS opportunities: FlexJobs: Offers curated remote job listings, including UPS roles. Remote.co: Features remote customer support and admin jobs from reputable companies. Working Nomads: Provides daily or weekly job alerts for remote roles. CareerCartz: Explore remote job opportunities and career tips tailored for 2025. Optimize Your Resume and Cover Letter Tailor your resume to highlight skills relevant to remote customer support or admin roles: Highlight Remote Work Skills: Emphasize time management, communication, and proficiency with remote tools (e.g., Zoom, Slack). Showcase Results: Use metrics to demonstrate past achievements (e.g., “Resolved 95% of customer inquiries within 24 hours”). Customize for UPS: Incorporate keywords from the job description, such as “customer service,” “logistics,” or “data entry.” Prepare for Remote Interviews UPS interviews for remote roles often take place via video conferencing. Here’s how to prepare: Set Up Your Environment: Choose a quiet, well-lit space with a professional background. Test Technology: Ensure your internet connection, camera, and microphone are reliable. Practice Common Questions: Be ready to discuss your experience with customer service tools, time management, and working independently. Use Tools: Platforms like Sensei AI can help you practice interview responses. Network and Upskill Networking And Continuous Learning Can Give You An Edge: LinkedIn: Connect with UPS recruiters and join remote work groups. Online Courses: Platforms like Coursera or LinkedIn Learning offer courses on customer service and administrative skills. Certifications: Obtain certifications in CRM software or project management to boost your resume. Also Read: Remote Dental Billing Jobs You Can Do From Home (U.S. Guide) Challenges of Remote Work at UPS and How to Overcome Them While remote work offers flexibility, it also comes with challenges. Here’s how to address common obstacles in UPS remote roles. Communication Barriers Remote work relies heavily on digital communication, which can lead to misunderstandings. Solution: Use clear, concise language in emails and chats. Schedule regular check-ins with your team via Zoom or Microsoft Teams. Tools: Leverage UPS’s internal communication platforms for seamless collaboration. Self-Motivation and Discipline Working from home requires self-discipline to stay productive. Solution: Create a dedicated workspace free from distractions. Set daily goals and use productivity tools like Trello or Notion to stay organized. Time Management: Follow a structured schedule to balance work and personal life. Technical Issues Reliable technology is critical for remote work. Solution: Ensure a stable internet connection and keep backup devices ready. Contact UPS IT support for assistance with proprietary systems. Upskilling: Familiarize yourself with UPS’s tech stack, including CRM and logistics software. Isolation Remote work can sometimes feel isolating without in-person interactions. Solution: Participate in virtual team-building activities and engage with colleagues through UPS’s internal networks. Community: Join online forums or CareerCartz communities for remote workers to share experiences and tips. Tips for Excelling in UPS Remote Roles To thrive in a remote customer support or admin role at UPS, consider the following tips: Master Remote Tools: Become proficient in UPS’s proprietary systems and common tools like Slack, Zoom, and Microsoft Office. Prioritize Customer Satisfaction: In customer support roles, focus on resolving issues quickly and empathetically to maintain UPS’s reputation. Stay Organized: Use project management tools to track tasks and deadlines, especially in administrative roles. Communicate Proactively: Provide regular updates to supervisors and team members to demonstrate accountability. Stay Updated: Keep abreast of industry trends and UPS’s policies to align your work with company goals. Conclusion – UPS Remote Jobs UPS remote jobs in customer support and administrative roles offer a unique opportunity to work for a global leader while enjoying the flexibility of remote work. With competitive salaries, robust benefits, and a supportive work environment, UPS is an excellent choice for professionals seeking career growth in 2025. By leveraging the UPS Careers website, job boards like CareerCartz, and tailored application materials, you can secure a rewarding remote role. Overcoming challenges like communication barriers and technical issues requires proactive strategies, but with the right approach, you can thrive in UPS’s dynamic remote workforce. Start your journey today by exploring UPS remote job opportunities and taking the first step toward a flexible, fulfilling career. Frequently Asked Questions (FAQs) – UPS Remote Jobs What types of remote jobs does UPS offer? UPS offers remote jobs in customer support (e.g., customer service representative, technical support specialist) and administrative roles (e.g., administrative assistant, data entry specialist). How can I find UPS remote job listings? Visit the UPS Careers website (www.jobs-ups.com) and filter for remote roles. You can also use job boards like FlexJobs, Remote.co, and CareerCartz for listings. What skills are required for UPS remote customer support roles? Key skills include excellent communication, problem-solving, familiarity with CRM software, and the ability to work independently. Do UPS remote jobs offer benefits? Yes. UPS provides competitive benefits, including health insurance, retirement plans, paid time off, and professional development opportunities. How do I prepare for a remote UPS interview? Set up a professional video call environment, test your technology, and practice responses to questions about customer service and remote work skills. Tools like Sensei AI can help. Are UPS remote jobs available internationally? Some UPS remote roles are available to international candidates, particularly in customer support. Check job descriptions for location requirements. What tools do UPS remote employees use? Common tools include Zoom, Slack, Microsoft Office, and UPS’s proprietary CRM and logistics systems. How can I stand out when applying for UPS remote jobs? Tailor your resume with relevant keywords, highlight remote work skills, and showcase measurable achievements from past roles. What are the challenges of working remotely at UPS? Challenges include communication barriers, self-motivation, technical issues, and isolation. These can be managed with proactive communication and productivity tools. How does CareerCartz help with finding remote jobs? CareerCartz offers curated remote job listings, career tips, and resources to help job seekers find opportunities like those at UPS. Visit CareerCartz.com for more. Related Posts: Step-by-Step: How to Start Your Remote Data Entry Career Today Top 1099 Work From Home Jobs in the U.S. for Independent Contractors Legit Work From Home Jobs for Stepmoms: Real Opportunities & Flexible Roles in 2025 Top RN Careers Work From Home Nursing Jobs in the U.S. RN Work From Home Jobs You Can Do From Your Comfort – U.S. Opportunities Best Work From Home Jobs Houston You Can Start Today Remote Pathophysiology Teaching Jobs: Companies Hiring Now in the USA Higher Education Remote Jobs: Teaching, Admin & More (U.S.) Show more Show less

Purpose of Role: The Content Specialist is responsible for developing, managing, and optimizing content for training, knowledge bases, customer interactions, and internal communications. Accountability & Responsibilities of Role: Content Development: Create engaging and effective training materials, such as manuals, e-learning modules, videos, scripts, FAQs, and knowledge base articles. Content Management: Organize and maintain a repository of training resources, ensuring they are up-to-date and easily accessible. Collaboration: Work closely with trainers and Quality and Operations Teams to identify training needs and develop content that addresses skill gaps. Quality Assurance: Review and edit training materials for accuracy, clarity, and consistency with the company's brand and standards. Data Analysis: Evaluate the effectiveness of training content by analyzing feedback, employee performance metrics, and other relevant data. Technology Integration: Utilize learning management systems (LMS) and other tools to deliver and track training programs. Continuous Improvement: Stay updated on industry trends and best practices to enhance the quality and relevance of training content. Position Requirement: Bachelor’s degree in communications, English, Journalism, Business, or related field. 2+ years of experience in content creation or technical writing, knowledge management, or instructional design, preferably in a BPO or customer service environment. Strong writing and editing skills. Analytical thinking and high attention to detail. Proficiency in Microsoft Office and content management tools (e.g., KnowMax, Zendesk, Confluence, SharePoint). Knowledge of contact center Operations processes is a plus. Why Join Us? Career Growth: Opportunities for professional development and career advancement. Collaborative Culture : Work with a diverse and talented team. Innovative Environment : Be part of a team that values innovation and excellence. Show more Show less

Location: Noida, India Employment Type: Full-time Work Hours: Must be available to work during Pacific Standard Time (PST) business hours About Level AI - Level AI is revolutionizing the contact center industry with cutting-edge AI technology. Our AI-native platform helps enterprises extract deep insights from customer interactions, turning every conversation into a strategic asset. Backed by top-tier investors and trusted by leading global brands, Level AI is the most adaptive and forward-thinking solution in the market. We’re growing fast and are looking for passionate individuals who want to shape the future of AI-driven customer experience. About The Role - We’re looking for a Tech Support Lead in our Noida office to take ownership of technical support and help scale our support function. This is a hybrid role —you will initially own and resolve customer tickets directly, while also building and leading a team of support engineers.As Level AI grows, your focus will shift from being a hands-on contributor to becoming a full-time manager responsible for growing and leading a high-performing technical support team. This is a unique opportunity for someone who thrives in a startup environment, wants to roll up their sleeves, and grow into a senior leadership role. Key Responsibilities: Hire AI to automate as many processes as possible Develop deep expertise in product implementation, usage, and troubleshooting Resolve complex customer support tickets during PST business hours while documenting patterns and processes Serve as the primary escalation point for urgent technical issues Build and scale a technical support team in Noida Lead hiring, onboarding, and training of support engineers Develop and implement operational processes, workflows, and playbooks Collaborate with Product, Engineering, and Customer Delivery teams to escalate and resolve product-related issues Own key support metrics (CSAT, CES, SLA adherence, FRT, TTR) and drive continuous improvement Create internal documentation and external knowledge base articles Foster a culture of accountability, ownership, and customer advocacy Transition out of ticket ownership over time as the team grows and matures Requirements : 5+ years in technical support roles, preferably in SaaS or enterprise software 2+ years in a team lead, supervisor, or player-coach role Strong troubleshooting skills in areas like APIs, cloud platforms, and log analysis Experience working with tools like Zendesk, Jira, Salesforce, or similar platforms Excellent written and verbal communication skills Ability to work independently and manage a globally distributed team Comfortable working PST hours Preferred Qualifications : Bachelor’s degree in Computer Science, Engineering, or a related field Experience supporting enterprise or B2B clients Familiarity with SQL, scripting (Python/Bash), or log management tools ITIL certification or formal training in support operations is a plus Show more Show less

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies and an interest in understanding back-end architecture for putting the holistic picture together. Ruby skills are a plus! Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful. As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency! What You Get To Do Every Day Modernize our largest monolithic application with frameworks such as React, Redux, TypeScript, and GraphQL. Develop and maintain continuous integration and continuous deployment (CI/CD) pipelines using tools like Jenkins, GitHub Actions, or Spinnaker, streamlining the deployment process. Document, evangelize, and communicate best practices in all our frameworks and tools. Work with fellow developers as your main customers, identifying and fixing issues in the development workflow, and guiding them through changes in frameworks and tooling. Triage, debug, and fix performance bottlenecks in both our React applications and CI/CD pipelines Influence good architectural decisions in product teams, with a view to sustainability, technical debt, and performance. What You Bring To The Role At least 4 to 6 years of experience in frontend software development, preferably in a SaaS environment. Excellent programming skills in Javascript & Typescript. Experience with React and its ecosystem, and Ember would be a bonus. Proficiency in cloud platforms such as AWS and Google Cloud and containerization technologies such as Docker and Kubernetes. Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues in the deployment pipeline. Sound understanding of web application development and agile development practices. Great communication skills, both written and verbal. Experience writing technical documentation and architecture diagrams for web applications. Strong verifiable contributions to open-source software would be nice to have. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. About Zendesk Zendesk builds AI powered, customizable and simple to use service software crafted to deliver delightful customer experiences. Many of the world’s favorite brands leverage our products to engage you as a customer. We lead the industry with beautifully simple software, and you’ve almost certainly interacted with it without knowing it! About The Role Zendesk is seeking a Senior Product Manager to work on the messaging product. In this role, you will work with a talented and driven team of engineers, designers, marketers, sales & success experts, customer advocates, and business managers, all collectively focused on delivering an awesome product experience to all of our customers. What do you get to do in this role? Drive the reporting product roadmap for messaging and omnichannel customers on Zendesk, with a key focus on agent productivity and delivering essential messaging product metrics for our customers. Integrate analytics capabilities with the agent experience, admin experience and Explore product. Build the product roadmap & product rollout for various messaging initiatives. To work closely with a variety of stakeholders and cross-functional teams to execute the roadmap by planning and prioritizing objectively Develop a deep understanding of messaging customer’s needs and advocate relentlessly for the best experience on their behalf through market research, experimentation, user testing, and data analysis Closely work with designers in identifying problem areas related to product experience and conduct research for identifying unmet needs of the customer Set your engineering team for success by collaborating closely with them in sprint activities, providing them with relevant user stories and guiding them in the estimation What do you bring to this role? 5+ years of experience in product management within high-paced environments Good problem-solving capabilities, past experience on building customer-facing products with a good understanding of the basic UI/UX design concepts Previous experience in building analytics product is a plus Excellent verbal and written communication skills. Willingness to present and defend your ideas to other key stakeholders Basic understanding of SQL or Big Query and should be able to run product usage or adoption analysis on his own Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Who We're Looking For Join our dynamic International People Partner team as we expand our presence in the APAC region! We are seeking a passionate Senior People Partner (India) to be based in Pune , where you will play a vital role in supporting all functions within our India team and in particular our Product Development team as they build out their team in India. Reporting directly to the Director of People Partners (APAC) in Singapore, you will be at the forefront of our growth journey. We are looking for someone who is not only authentic and attentive to customer needs but also possesses a strong commercial mindset. Your ability to build meaningful relationships, offer constructive challenges, and elevate those around you will be key to your success in this role. As an integral member of our global HR Business Partnering team, you will help shape our people strategy and drive impactful initiatives across the organization. What You'll Be Doing Drive the expansion of our new entity in Pune, while also serving as the regional lead for Bangalore. This role involves significantly scaling our presence in India and acting as the primary People & Partner (P&P) representative in the region, ensuring effective communication and collaboration to support local initiatives and provide insights into P&P operations. Collaborate with the Vice President, Software Engineering India and management across the region to offer guidance and recommendations, while closely coordinating with the wider P&P team on the implementation of projects and initiatives such as employee surveys and annual reward planning. Ensure compliance with local laws, regulatory requirements and compliance as needed Lead initiatives and create opportunities locally to foster a collaborative and ‘fun’ performance based culture. Act as a point of contact for employees and the business in providing guidance and support on employee relations matters (in close partnership with both APAC P&P and Employee Relations teams). Point of contact for regional center of excellence questions: talent and development, employee relations, total rewards etc. Develop and analyze HR Data and reports, recommend appropriate actions for continuous improvements locally e.g. employee engagement surveys. Deliver effective training sessions to the local team, ensuring that all members are equipped with the necessary skills and knowledge to excel in their roles. What you bring to the role An experienced HRBP and senior strategic HR Generalist with demonstrable experience developing, refining and implementing a positive employee experience. Prior experience in establishing and scaling operations in India is highly advantageous, as it will contribute to the successful development of our new entity in Pune and enhance our regional leadership in Bangalore. Strong mindset for continuous improvement and exceeding internal customer expectations. Demonstrated ability to work and collaborate effectively across global teams, navigating diverse cultures, time zones and business practices to drive results. Ability to influence and develop relationships. Sound understanding of Indian Labor Laws and HR best practices. Strong background in employee relations matters such as disciplinary processes and investigations. Ability to maintain, understand and respect confidentiality and handle sensitive situations with excellent judgment and discretion. What’s the team like? The team is distributed globally and works across multiple time zones and works with stakeholders across the business. Our day to day objectives are currently focused on working side by side with senior leaders to support them as leaders and create HR solutions at scale that support the business during this exciting time of growth and expansion. And finally, it's a team full of good humans who pride themselves on their work and their team ethos. Please note that Zendesk can only hire candidates who are physically located and plan to work from Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your team's performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . Show more Show less

Only Female Candidates Salary Offered : 15000-20000 Per Month About Daamaira At Daamaira Home and Living Limited, we craft timeless elegance in every piece of home décor. Rooted in luxury, sophistication, and aesthetic harmony, our brand aims to elevate living spaces with thoughtfully designed products that embody art and functionality. Role Overview We are seeking a Customer Service Specialist who will be the voice of Daamaira — the first point of contact for our valued customers. You will handle inquiries with warmth, professionalism, and promptness, ensuring every customer interaction is smooth, helpful, and reflective of our luxury brand ethos. Key Responsibilities Respond to customer queries via email, social media, phone, and chat in a timely and professional manner. Provide detailed product information, support with orders, returns, exchanges, and delivery status. Handle complaints and resolve issues with empathy and efficiency, aiming to exceed customer expectations. Maintain and update customer records, order status, and CRM entries accurately. Collaborate with internal teams (Sales, Logistics, Marketing) to ensure seamless customer experiences. Track and report recurring customer feedback and suggest improvements to the customer service process. Assist in building customer loyalty through positive interactions and after-sales support. Requirements Proven experience in customer service, preferably in e-commerce, retail, or lifestyle/luxury sectors. Excellent verbal and written communication skills in English (additional languages are a plus). Strong interpersonal skills and a customer-centric mindset. Ability to multitask, stay organized, and work under pressure. Familiarity with customer service tools (e.g., Zendesk, Freshdesk, Shopify Inbox, or similar). Basic understanding of social media platforms and e-commerce operations. A passion for home décor and design is a strong advantage. What We Offer Opportunity to be part of a growing luxury home decor brand. Collaborative and creative work environment. Employee discounts on all Daamaira products. Job Types: Full-time, Fresher Pay: ₹11,445.74 - ₹18,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Schedule: Day shift Fixed shift Morning shift Language: English (Preferred) Hindi (Preferred) Work Location: In person Application Deadline: 10/06/2025 Expected Start Date: 08/06/2025

Hybrid - Bangalore, India Full-time About You You’re an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you’ve developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement. You're energized by the evolving threat landscape in email and SaaS security, and you’re excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion—committed to delivering exceptional support and building customer trust at every step. What You Bring: 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms. Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom. Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams. Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence. A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes. Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus. In This Role, You Will: Act as a trusted L1 technical advisor for enterprise customers using Abnormal’s Cloud Email Security, AI Security Agents, and Saas Security. Own and resolve inbound support tickets—including configuration issues, API questions, behavioral false positives, and threat investigations. Provide customers with clear, timely updates, root cause insights, and solution recommendations that reinforce product confidence and trust. Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation. Support seamless customer onboarding and engagement by working alongside Customer Success Managers. Create and maintain internal and external knowledge base content to improve case deflection and empower customers. Identify patterns in support interactions to flag recurring pain points and drive product improvements. #LI-UC1 Export Compliance Notice: This position involves access to technology that is subject to the U.S. Export Administration Regulations (EAR). As a result, candidates offered employment must be eligible to access controlled technology under U.S. export control laws. Employment in this position is conditioned on the availability of government authorization. The Company may delay commencement of employment, rescind an offer of employment, terminate employment, as Company deems appropriate, in order to ensure compliance with applicable government access control restrictions. As part of Abnormal AI's secure hiring practices, we conduct video interviews and validate applicant identity at various stages through our recruitment process. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is committed to protecting your privacy. Please review our Abnormal AI Applicant Privacy Policy for full information about how Abnormal AI uses your personal information. By submitting an application you confirm that you have read and understand the Abnormal AI Applicant Privacy Policy . About Abnormal AI We're one of the world's fastest growing cybersecurity companies, on a mission to protect the modern workplace from the most pressing threats. Our AI-native technology was built from the ground up to tackle forward-looking security challenges, and our team works with bleeding-edge technology to keep our customers and their people safe as attacks grow ever more sophisticated. Our team is what makes us successful, which is why we're committed to a culture of learning, ownership, and high performance, where you'll have the opportunity to accelerate your growth and unlock excellence with the support of talented colleagues. Our Benefits Taking care of our team goes beyond the office. Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent: Competitive Compensation We pay competitively to attract, reward, and retain top talent in the market Equity is an important part of our total comp strategy When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly. Flexible PTO All regular salaried team members enjoy flexible PTO. We want team members to grow with us, and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 paid holidays every year. Generous Healthcare Coverage for You and Your Family Taking care of our team goes beyond the office. In the US, we cover 100% of employee health care premium costs, and up to 100% for dependents, depending on the plan. Internationally, we offer similarly generous coverage, customized to each country in which we operate. Fully Distributed Workforce Operating as a globally-distributed, majority remote company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events. As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know! Our Interview Process We value transparency at Abnormal, and our interview process is no exception. Inclusion Matters Abnormal is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. Privacy Policy Learn more about Abnormal's Privacy Policy Recruiting Imposter Alert We have been made aware that there are potential scammers posing as Abnormal AI recruiters. Please ensure that any communication you have with our recruitment team comes from an official Abnormal email domain. Your safety and privacy are important to us, and we will never request sensitive personal information outside of our secure application process. Thank you for helping us maintain a secure and trustworthy application experience. Should you encounter what you believe to be a scamming attempt at any time in your recruiting process, please let us know at security@abnormalsecurity.com

We are seeking a Technical Business Analyst with 2 years of experience in software integrations and plug-in development for SaaS products. The ideal candidate should be well-versed in gathering technical requirements and translating business needs into actionable solutions. Experience administering platforms like Freshworks, Zoho, Zendesk, or Shopify is highly desirable. Key Responsibilities: ● Collaborate with clients, developers, and cross-functional teams to collect and validate integration requirements. ● Analyze and document use cases, API structures, and data flows for software plug-ins. ● Conduct discovery sessions and gap analysis for proposed integrations. ● Coordinate with internal teams and external stakeholders to ensure alignment. ● Assist in testing, UAT coordination, and go-live support. ● Maintain documentation of integration workflows and configurations. Preferred Skills: ● Basic understanding of APIs, SaaS architecture, and admin configuration in CRMs or helpdesk platforms. ● Prior experience as admin or power user in Freshworks, Zoho, Zendesk, or Shopify. ● Strong communication, problem-solving, and stakeholder management skills. If you're detail-oriented with a passion for tech-driven business solutions, apply now to join our growing team. Job Type: Full-time Pay: From ₹250,000.00 per year Benefits: Provident Fund Schedule: Day shift Application Question(s): What is your Current CTC? What is your expected CTC? Work Location: In person

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your team's performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of international BPO experience as a Team Leader (sales experie) managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . Show more Show less

Key Responsibilities: Provide real-time, efficient, and effective support to customers via tickets, live chat, and screen-sharing sessions for issues related to the Datadog platform. Continuously monitor the Datadog platform to ensure optimal performance and identify any system anomalies, errors, or issues that may need customer attention. Address incoming support tickets and customer complaints, prioritize based on urgency and severity, and resolve basic issues or escalate to the L2 team when necessary using Datadog’s escalation mechanism. Document common technical issues, solutions, and troubleshooting steps for internal knowledge sharing and continuous improvement of the support team Effectively escalate unresolved or complex issues to the L2 support team, ensuring a smooth handover of ticket details for quicker resolution. Provide consistent and courteous support to ensure that customers are satisfied with their experience, follow up on open issues to ensure resolution, and keep customers informed throughout the process. Track and report on ticket statuses, common issues, and customer feedback to identify trends and areas of improvement. Requirements At least 1-2 years of experience in a technical support or customer service role, preferably with experience in using or supporting the Datadog platform or similar tools. Familiarity with cloud-based platforms, monitoring tools, and DevOps workflows. Basic understanding of Datadog’s features such as metrics, logs, dashboards, and alerts is a plus. Strong troubleshooting skills to investigate technical issues and find solutions quickly. Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical customers clearly and concisely. Strong analytical and problem-solving abilities to handle customer inquiries and troubleshoot platform issues. Demonstrated ability to prioritize customer satisfaction and maintain a professional demeanor under pressure. Ability to work collaboratively in a team environment, sharing knowledge and helping colleagues. Familiarity with ticketing systems (e.g., Zendesk, Jira) and other support tools. Basic understanding of Datadog’s platform and associated monitoring tools.

Job Summary: The ideal candidate will be responsible for troubleshooting hardware and software issues, ensuring smooth IT operations, and delivering excellent service to end-users. This is a hands-on role that requires strong communication skills and a passion for solving IT problems efficiently. Key Responsibilities: Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories. Diagnose and resolve hardware, software, and network issues on desktops, laptops, and mobile devices. Install, configure, and maintain operating systems, applications, and IT equipment. Escalate complex issues to higher-level support teams as needed. Answer user queries and guide them with respect to correct procedures as per ICSP/ existing instructions. Set up user accounts, permissions, and passwords for new employees. Perform regular maintenance tasks such as software updates, system backups, and patching. Maintain a record of queries/ complaints raised by users and actions taken by ITSG for future analysis and reference. Work cohesively with team members, management and escalation points to ensure timely implementation of right resources and solutions. Provide technical assistance and support related to end users, computer systems, hardware and software. Requirements: Relevant Graduate degree-BCA, B.Tech, B.Sc (CS/IT), or any Graduate with Diploma in Computers 3-6 years of experience in a technical support or helpdesk role. Basic understanding of Windows/Mac OS, Active Directory, networking, and common office applications. Familiarity with helpdesk ticketing systems (e.g., Freshdesk, Zendesk, Jira) is a plus. Strong communication and interpersonal skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Problem-solving mindset and willingness to learn. Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate are a plus. Work opportunity with Headquarters Integrated Defence Staff Job Types: Part-time, Contractual / Temporary Contract length: 12 months Pay: ₹35,000.00 - ₹40,000.00 per month Expected hours: No less than 54 per week Shift: Day shift Work Days: Monday to Friday Work Location: In person

We are looking for a proactive and detail-oriented Customer Support Executive for a non-voice process . The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to ensure timely follow-ups and closure. Maintain service level agreements (SLAs) for response and resolution times. Suggest process improvements based on recurring customer feedback. Collaborate with internal teams to ensure customer concerns are addressed efficiently. Requirements: Strong written communication skills in English. Ability to multitask and manage multiple conversations or tickets simultaneously. Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or similar platforms is an advantage. Basic computer knowledge and proficiency in typing. Strong problem-solving and interpersonal skills. Ability to work in a team and under minimal supervision. Educational Qualification: Graduate in any discipline (preferred but not mandatory). 0–2 years of experience in a similar non-voice support role. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹25,000.00 per month Schedule: Night shift Rotational shift Application Question(s): Are you from Indore, Madhya Pradesh? Language: Do you have fluency in English? (Required) Work Location: In person

In recent years, the work-from-home culture has gained massive momentum, especially in metropolitan cities like Mumbai . With rising commuting issues, competitive job markets, and the pursuit of work-life balance, many professionals are seeking genuine work-from-home jobs in Mumbai without any upfront investment . Whether you’re a student, homemaker, freelancer, or someone looking to switch to a remote career, there are multiple opportunities available. In This Guide, We Will Explore What makes a job “genuine” and “without investment” The top work-from-home opportunities in Mumbai Skills required How to avoid scams Trusted platforms to find work-from-home jobs 10 FAQs to guide your journey Why Work From Home Jobs Are Gaining Popularity in Mumbai Mumbai Is Known As The Financial Capital Of India, But With High Living Costs And Long Travel Hours, Professionals Are Increasingly Turning To Remote Work Options. Here’s Why Time-Saving: Say goodbye to 2-3 hours of daily commute. Flexible Schedules: Work on your own terms. Cost-Effective: Save on travel, food, and other daily expenses. Family Balance: More time with loved ones. Inclusive: Ideal for women returning to work, differently-abled individuals, and students. What Are Genuine Work From Home Jobs Without Investment? A Genuine Work-from-home Job Is One Where You receive timely payments There is a legitimate company or client involved No fees are required to start working Your personal information is secure No Investment Means You don’t pay registration or setup fees You don’t have to buy a product to work You only need basic resources like a computer and the internet Also Read: Top Companies in Hyderabad Offering Work from Home Jobs in 2025 Top 15 Genuine Work from Home Jobs in Mumbai Without Investment Content Writing If you have a flair for writing, content writing is a great way to earn. Types Of Content Writing Jobs Blog posts Website content Product descriptions SEO articles Expected Pay: ₹0.50 to ₹5 per word Skills Needed: Good grammar, SEO understanding Data Entry Jobs These jobs involve entering information into a computer system or spreadsheet. Popular Roles Typing scanned documents Captcha entry Form filling Expected Pay: ₹5,000 to ₹25,000/month Skills Needed: Typing speed, attention to detail Virtual Assistant A Virtual Assistant (VA) provides administrative support to businesses remotely. Tasks Involved Scheduling Email management Research Booking appointments Expected Pay: ₹10,000 to ₹40,000/month Skills Needed: Communication, organizational skills Online Tutoring With the boom in edtech platforms like BYJU’S, Vedantu, and Unacademy, tutoring has gone online. Subjects In Demand Maths Science English Coding Expected Pay: ₹300 to ₹1,000 per hour Skills Needed: Subject expertise, teaching skills Freelance Graphic Designing Designers can work on logos, brochures, social media posts, etc. Tools To Learn Canva Adobe Photoshop Illustrator Expected Pay: ₹500 to ₹3,000 per project Skills Needed: Creativity, design software proficiency Digital Marketing Many businesses in Mumbai are seeking digital marketers to boost their online presence. Roles Include Social media marketing SEO Email campaigns Expected Pay: ₹10,000 to ₹60,000/month Skills Needed: Analytical skills, marketing know-how Online Surveys & Reviews While not high-paying, surveys and product reviews are easy side gigs. Trusted Sites Toluna Swagbucks Google Opinion Rewards Expected Pay: ₹500 to ₹5,000/month Skills Needed: Basic English and internet knowledge YouTube Channel Creation If you’re passionate about a topic, share it on YouTube. Popular Niches Cooking Education Technology Vlogging Monetization Methods AdSense Sponsorships Affiliate links Skills Needed: Content creation, video editing Affiliate Marketing Promote products online and earn a commission for every sale. Popular Programs Amazon Associates Flipkart Affiliate ShareASale Expected Pay: Commission-based Skills Needed: Content promotion, basic SEO Transcription Jobs Listen to audio files and convert them into text. Trusted Platforms Rev GoTranscript TranscribeMe Expected Pay: ₹10,000 to ₹30,000/month Skills Needed: Listening skills, typing speed Voice Over Artist Mumbai’s media industry offers opportunities in voiceover work. Opportunities In Audiobooks YouTube videos Explainer videos Expected Pay: ₹1,000 to ₹5,000 per script Skills Needed: Good voice modulation, fluency Also Read: Genuine Work from Home Jobs in Hyderabad Without Investment Translation Jobs If you know multiple languages, this is a lucrative option. Popular Language Pairs English-Hindi English-Marathi English-Tamil Expected Pay: ₹500 to ₹2,000 per 1,000 words Skills Needed: Bilingual fluency, grammar Social Media Management Handle accounts for influencers, brands, and startups. Tasks Include Posting Comment replies Analytics Expected Pay: ₹10,000 to ₹50,000/month Skills Needed: Social media trends, marketing skills Dropshipping/Ecommerce (No Inventory Needed) Sell products without storing them yourself. Platforms To Use Shopify Meesho WooCommerce Skills Needed: Product research, digital marketing Online Customer Support Work as a remote representative for companies. Tools Used Zendesk Freshdesk Live chat Expected Pay: ₹8,000 to ₹35,000/month Skills Needed: Problem-solving, communication Skills That Help You Succeed In Remote Jobs Communication Skills – Written and verbal Time Management – Handling multiple tasks Self-Discipline – Working without supervision Technical Know-How – Email, Excel, internet basics Up-to-Date Knowledge – Industry trends and tools How To Identify And Avoid Work From Home Scams Unfortunately, many fraudulent schemes disguise themselves as “work-from-home” jobs. Here’s how to identify them: Warning Signs Asking for upfront money No verifiable company information Too-good-to-be-true promises Asking for bank details early Poorly written job postings How To Stay Safe Research the company Check online reviews Use trusted job portals (see next section) Never share OTPs or passwords Trust your instincts Trusted Platforms to Find Genuine Work from Home Jobs Naukri.com LinkedIn Jobs Indeed India Freelancer.in Upwork Guru Fiverr WorkIndia Shine.com Internshala (for freshers) Benefits Of Work From Home Jobs In Mumbai Reduced stress levels More personal time Freedom to work globally Access to wider job markets Earning in international currencies via freelancing Challenges You May Face And How To Overcome Challenge Solution Isolation Join online communities Lack of routine Create a fixed daily schedule Payment issues Use milestone payments, trusted platforms Distractions at home Set up a dedicated workspace Skill gaps Take online certification courses Conclusion – Work from Home Jobs in Mumbai Without Investment Work-from-home jobs in Mumbai without investment are no longer a myth. With the right approach, skills, and platforms, you can build a reliable and rewarding remote career. Whether you’re looking for full-time, part-time, or freelance work, there’s something for everyone. FAQs – Work from Home Jobs in Mumbai Without Investment Are work-from-home jobs in Mumbai legit? Yes, many reputed companies offer genuine remote opportunities. Use verified platforms and avoid paying upfront fees. How much can I earn working from home in Mumbai? Earnings range from ₹5,000 to ₹1,00,000+ per month, depending on your skills and experience. Do I need to invest any money to start? No. Genuine jobs never ask for investment. Only basic resources like a laptop and internet are needed. Which jobs are best for students? Online tutoring, data entry, freelance writing, and survey jobs work well for students. Can I work remotely for international companies? Yes. Platforms like Upwork, Fiverr, and Freelancer allow you to work with global clients. What skills are in demand for remote work? Skills like writing, digital marketing, programming, and graphic design are in high demand. Are there part-time work-from-home options available in Mumbai? Absolutely. Many jobs like customer service, tutoring, and freelancing offer flexible hours. How do I get paid for freelance work? You can get paid via UPI, PayPal, Payoneer, or direct bank transfers, depending on the client. What are the top websites to find remote jobs in India? Naukri, LinkedIn, Freelancer, Upwork, Fiverr, and Internshala are among the best. Can homemakers find work-from-home jobs? Yes. Virtual assistance, tutoring, content creation, and affiliate marketing are ideal options for homemakers. If you’re looking to start a work-from-home career in Mumbai , keep developing your skills, stay alert to scams, and leverage the platforms mentioned. With consistency and dedication, you can turn your remote job into a full-fledged career. 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About LineupX: LineupX is a SaaS startup; we are architects of innovation, builders of career pathways, and champions of seamless placement processes for Upskilling Ed-Tech and Training Centers. Our revolutionary platform is designed to transform the way they approach placement assistance. As a Customer Success Intern, you'll be an integral part of our journey, gaining valuable insights into the world of customer relations in the fast-paced landscape of Ed-Tech and Training Centers. Role Overview: As a Customer Success Intern at LineupX, you will be a crucial part of our Customer Success team, supporting client onboarding, engagement, and satisfaction efforts. This role offers hands-on experience in customer relationship management, where you'll learn the essentials of ensuring customers achieve their desired outcomes and feel supported throughout their journey with LineupX. Key Responsibilities: ● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges. ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently. ● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement. ● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates. ● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics. ● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities ● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management. ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms. ● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights. ● Cross-functional Collaboration: Work closely with sales, product teams. Interested candidates share your resumes on mahak.ramchandani@lineupx.com Show more Show less

The demand for remote work has skyrocketed in recent years, with many U.S. employers offering flexible, work-from-home opportunities that don’t require prior experience. Whether you’re a recent graduate, a career changer, or someone re-entering the workforce, entry-level remote jobs provide a fantastic way to gain professional experience while enjoying the benefits of working from home. This comprehensive guide explores the best no-experience remote jobs available in 2025, highlights top U.S. employers hiring now, and provides actionable tips to help you land these roles. With the right approach, you can start a rewarding career without setting foot in an office. Why Choose Remote Jobs with No Experience? Role Remote jobs that require no prior experience are ideal for individuals looking to break into the workforce or pivot to a new career path. These roles offer flexibility, opportunities for skill development, and a chance to build a professional portfolio from the comfort of your home. Here’s why these jobs are appealing: Flexibility and Work-Life Balance: Remote work allows you to set your schedule, making it easier to balance personal commitments. No Commute: Save time and money by eliminating the need to travel to an office. Skill Development: Entry-level roles often provide training, helping you acquire valuable skills like communication, time management, and technical expertise. Diverse Opportunities: From customer service to content creation, there’s a wide range of roles suitable for beginners. Growing Demand: Companies are increasingly hiring remote workers, with many offering entry-level positions to tap into a broader talent pool. Top No-Experience Remote Jobs In 2025 Below is a curated list of the best no-experience remote jobs available in the U.S., along with details on job responsibilities, required skills, and potential employers. These roles are accessible to beginners and offer growth potential. Customer Service Representative Customer service representatives (CSRs) handle inquiries, resolve issues, and assist customers via phone, email, or chat. Many companies provide training, making this an excellent entry-level remote job. Responsibilities: Respond to customer inquiries and complaints. Provide product or service information. Process orders, returns, or refunds. Document interactions in customer relationship management (CRM) systems. Skills Needed: Strong communication and interpersonal skills. Basic computer literacy and familiarity with CRM tools. Patience and problem-solving abilities. Average Salary: $35,000–$45,000 per year. Top Employers Hiring: Amazon: Offers remote CSR roles with comprehensive training. Concentrix: Hires for remote customer support positions with flexible schedules. TTEC: Provides work-from-home opportunities for entry-level CSRs. Data Entry Clerk Data entry clerks input, update, and maintain information in databases or spreadsheets. This role is ideal for those with strong attention to detail and typing skills. Responsibilities: Enter data accurately into databases or systems. Verify and correct data errors. Organize and maintain digital records. Skills Needed: Typing speed of at least 25–40 words per minute. Attention to detail and accuracy. Familiarity with tools like Microsoft Excel or Google Sheets. Average Salary: $30,000–$40,000 per year. Top Employers Hiring: NoGigiddy: Offers remote data entry roles for beginners. Kelly Services: Provides work-from-home data entry positions. Robert Half: Connects candidates with remote administrative roles. Virtual Assistant Virtual assistants (VAs) provide administrative support to businesses or entrepreneurs, handling tasks like scheduling, email management, and research. Responsibilities: Manage calendars and schedule appointments. Respond to emails and handle correspondence. Conduct research or prepare reports. Perform basic bookkeeping or social media tasks. Skills Needed: Organizational and time-management skills. Proficiency in tools like Google Workspace or Microsoft Office. Strong written and verbal communication. Average Salary: $32,000–$50,000 per year. Top Employers Hiring: Fancy Hands: Hires remote VAs for flexible, task-based work. Belay: Offers VA roles for U.S.-based clients. Time Etc: Connects VAs with businesses needing administrative support. Content Writer Content writers create blog posts, articles, or social media content for businesses. No formal degree is required, but a knack for writing and research is essential. Responsibilities: Write engaging, SEO-friendly content for websites or blogs. Research topics to ensure accuracy and relevance. Edit and proofread content before submission. Skills Needed: Strong writing, grammar, and editing skills. Basic understanding of SEO principles (training often provided). Ability to meet deadlines and follow guidelines. Average Salary: $40,000–$60,000 per year. Top Employers Hiring: Compose.ly: Hires remote writers for SEO-optimized content. Textbroker: Offers freelance writing opportunities for beginners. Upwork: A platform where new writers can find remote gigs. Also Read: 20+ Best Entry-Level Work From Home Jobs in USA (No Experience Needed) Social Media Coordinator Social media coordinators manage a company’s online presence by creating and scheduling posts, engaging with followers, and analyzing performance metrics. Responsibilities: Create and schedule social media posts. Respond to comments and messages. Monitor social media analytics to track engagement. Skills Needed: Familiarity with platforms like Instagram, Twitter, and LinkedIn. Basic content creation and graphic design skills (e.g., using Canva). Creativity and attention to detail. Average Salary: $38,000–$55,000 per year. Top Employers Hiring: SmileWide: Seeks remote social media executives for content creation. Hootsuite: Offers remote roles for social media management. Buffer: Hires entry-level social media coordinators. Online Tutor Online tutors teach students in various subjects or skills, often through video conferencing platforms. No teaching degree is required for many platforms. Responsibilities: Conduct one-on-one or group tutoring sessions. Prepare lesson plans or materials. Provide feedback to students or parents. Skills Needed: Knowledge in a specific subject (e.g., math, English, or coding). Patience and clear communication. Familiarity with video conferencing tools like Zoom. Average Salary: $30,000–$50,000 per year. Top Employers Hiring: VIPKid: Hires remote tutors to teach English to children. Chegg Tutors: Offers flexible tutoring opportunities. Tutor.com: Provides remote tutoring roles for various subjects. Transcriptionist Transcriptionists convert audio or video recordings into written text. This role is perfect for those with strong listening and typing skills. Responsibilities: Transcribe audio files accurately. Edit transcripts for clarity and grammar. Meet tight deadlines for transcription projects. Skills Needed: Fast and accurate typing skills. Excellent listening and comprehension abilities. Familiarity with transcription software (e.g., Express Scribe). Average Salary: $30,000–$45,000 per year. Top Employers Hiring: Rev: Offers remote transcription jobs for beginners. TranscribeMe: Hires entry-level transcriptionists. Scribie: Provides flexible transcription work. Chat Support Agent Chat support agents assist customers through live chat platforms, answering questions and resolving issues in real time. Responsibilities: Respond to customer inquiries via chat. Troubleshoot technical or service-related issues. Maintain a professional and friendly tone. Skills Needed: Strong typing and communication skills. Ability to multitask and manage multiple chats. Basic technical knowledge (training often provided). Average Salary: $32,000–$42,000 per year. Top Employers Hiring: NoGigiddy: Hires entry-level chat support agents. LiveChat: Offers remote chat support roles. Zendesk: Provides opportunities for chat-based customer support. Sales Representative Remote sales representatives promote products or services, generate leads, and close deals via phone or email. Responsibilities: Contact potential customers to pitch products. Follow up on leads and maintain client relationships. Meet sales quotas and report performance metrics. Skills Needed: Persuasive communication and negotiation skills. Confidence and resilience. Basic CRM software knowledge (e.g., Salesforce). Average Salary: $40,000–$60,000 per year (plus commissions). Top Employers Hiring: Salesforce: Offers remote sales roles with training. HubSpot: Hires entry-level sales reps for remote work. Zoho Corporation: Provides remote sales opportunities. SEO Assistant SEO assistants support search engine optimization efforts by conducting keyword research, optimizing content, and analyzing website performance. Responsibilities: Research keywords using tools like Google Keyword Planner. Assist in creating SEO-friendly content. Monitor website analytics and report on performance. Skills Needed: Basic understanding of SEO (training often provided). Analytical skills and attention to detail. Familiarity with tools like Google Analytics or SEMrush. Average Salary: $35,000–$50,000 per year. Top Employers Hiring: Skale: Hires remote SEO assistants for various tasks. Web India: Offers remote SEO roles for beginners. HigherUp Inc.: Seeks remote SEO executives. Also Read: Best Work From Home Jobs Houston You Can Start Today Tips For Landing a No-Experience Remote Job Securing a remote job without experience requires preparation and strategy. Here are actionable tips to help you stand out: Build a Strong Resume: Highlight transferable skills like communication, organization, or problem-solving. Include any volunteer work, internships, or personal projects. Tailor your resume to each job description, emphasizing relevant skills. Create a Portfolio: Showcase writing samples, social media posts, or mock projects for roles like content writing or social media coordination. Use free platforms like Google Sites or Wix to host your portfolio. Take Online Courses: Enroll in free or affordable courses on platforms like Coursera, Udemy, or LinkedIn Learning to learn skills like SEO, data entry, or customer service. Certifications can make your application more competitive. Leverage Job Platforms: Explore job boards like FlexJobs, Indeed, or Remote.co for remote opportunities. Create profiles on freelance platforms like Upwork or Fiverr to gain experience. Network and Apply Strategically: Reach out to your network to uncover unadvertised opportunities. Apply to multiple jobs and follow up politely after submitting applications. Prepare for Remote Interviews: Practice common interview questions and demonstrate enthusiasm. Ensure a professional setup with a reliable internet connection and minimal distractions. Show Willingness to Learn: Emphasize your adaptability and eagerness to grow in your cover letter. Highlight any self-study or projects that demonstrate initiative. Benefits Benefits and Challenges of No-Experience Remote Jobs Accessibility: No prior experience or degree required for many roles. Cost Savings: Eliminate commuting costs and work-related expenses. Career Growth: Gain skills that can lead to higher-paying roles. Global Opportunities: Work for U.S. companies from anywhere in the country. Challenges Self-Motivation: Remote work requires discipline and time management. Technical Issues: Reliable internet and equipment are essential. Isolation: Lack of in-person interaction can feel isolating for some. Competition: Entry-level roles attract many applicants, so standing out is key. How To Optimize Your Application For SEO-Friendly Job Searches To increase your chances of landing a remote job, optimize your application materials for applicant tracking systems (ATS) and job search platforms: Use Keywords: Incorporate terms like “remote,” “entry-level,” “no experience,” and specific job titles (e.g., “customer service representative”) in your resume and cover letter. Clear Formatting: Use simple fonts and bullet points to ensure ATS compatibility. Highlight Skills: Emphasize skills mentioned in the job description, even if gained outside formal work experience. Update Online Profiles: Optimize your LinkedIn or Indeed profile with relevant keywords to attract recruiters. Top U.S. Employers Hiring For No-Experience Remote Jobs The following companies are known for offering remote, entry-level opportunities in 2025. Check their career pages or job boards for the latest openings: Amazon: Remote customer service and data entry roles. Concentrix: Flexible customer support positions. TTEC: Entry-level customer service jobs. NoGigiddy: Data entry and chat support roles. Compose.ly: Content writing opportunities for beginners. Skale: SEO assistant roles with training. VIPKid: Online tutoring positions for non-teachers. Rev: Transcription jobs with flexible schedules. Fancy Hands: Virtual assistant roles for beginners. Upwork: Freelance platform for various entry-level gigs. Conclusion No-experience remote jobs offer an excellent entry point into the workforce, providing flexibility, skill-building opportunities, and the chance to work for top U.S. employers. From customer service to content writing, these roles cater to diverse interests and skill sets. By building a strong resume, gaining relevant skills, and applying strategically, you can secure a remote job that aligns with your career goals. Start exploring job boards, networking, and upskilling today to kickstart your remote career in 2025. Frequently Asked Questions (FAQs) What are the best no-experience remote jobs for beginners? The best no-experience remote jobs include customer service representative, data entry clerk, virtual assistant, content writer, and social media coordinator. These roles require minimal prior experience and often provide training. Do I need a degree for no-experience remote jobs? No, most no-experience remote jobs do not require a degree. Employers prioritize skills like communication, organization, and basic computer literacy. How can I find legitimate no-experience remote jobs? Use reputable job boards like FlexJobs, Indeed, or Remote.co. Check company career pages and avoid jobs that ask for payment or personal information upfront. What skills are most important for remote jobs? Key skills include communication, time management, attention to detail, and basic technical proficiency. Specific roles may require additional skills like writing or customer service. How much can I earn in a no-experience remote job? Salaries range from $30,000 to $60,000 per year, depending on the role. Sales positions may offer commissions, increasing earning potential. Are remote jobs with no experience flexible? Yes, many no-experience remote jobs offer flexible schedules, allowing you to work part-time or choose hours that suit your lifestyle. How do I prepare for a remote job interview? Practice common interview questions, ensure a stable internet connection, and set up a professional, distraction-free environment. Demonstrate enthusiasm and willingness to learn. Can I work remotely from anywhere in the U.S.? Most U.S.-based remote jobs allow you to work from any state, though some may have restrictions (e.g., excluding CA or NY). Check job descriptions for details. What tools do I need for a no-experience remote job? You’ll need a reliable computer, high-speed internet, and possibly software like Microsoft Office, Google Workspace, or specific tools for roles like transcription or SEO. How can I stand out when applying for no-experience jobs? Tailor your resume to the job, highlight transferable skills, create a portfolio if applicable, and take online courses to demonstrate initiative and relevant knowledge. Related Posts Step-by-Step: How to Start Your Remote Data Entry Career Today Top 1099 Work From Home Jobs in the U.S. for Independent Contractors Legit Work From Home Jobs for Stepmoms: Real Opportunities & Flexible Roles in 2025 Top RN Careers Work From Home Nursing Jobs in the U.S. RN Work From Home Jobs You Can Do From Your Comfort – U.S. Opportunities Best Work From Home Jobs Houston You Can Start Today Remote Pathophysiology Teaching Jobs: Companies Hiring Now in the USA Higher Education Remote Jobs: Teaching, Admin & More (U.S.) Show more Show less

Job Summary: We are seeking a proactive and relationship-driven Customer Success Manager to ensure our clients achieve maximum value from our products and services. The ideal candidate will act as a trusted advisor, helping clients reach their goals through onboarding, training, support, and long-term account growth. Key Responsibilities: Serve as the main point of contact for assigned clients post-sale Drive successful onboarding and product adoption Build strong, lasting relationships with key stakeholders Monitor account health and proactively address challenges Conduct regular check-ins, QBRs (Quarterly Business Reviews), and feedback sessions Collaborate with Sales, Support, and Product teams to deliver value and resolve issues Identify upsell, cross-sell, and renewal opportunities Track customer metrics (e.g., NPS, usage, churn) to measure satisfaction and retention Advocate for customers internally and ensure a customer-first mindset across the company Required Skills & Qualifications: Bachelor’s degree in Business, Marketing, Communication, or related fiel Strong communication, interpersonal, and problem-solving skills Experience with CRM and Customer Success tools (e.g., Salesforce, HubSpot, Gainsight, Zendesk) Proven ability to manage multiple accounts and prioritize effectively Comfortable presenting to and advising executive-level clients Preferred Qualifications: SaaS or B2B experience is a strong plus Familiarity with customer journey mapping and success planning Project management or customer onboarding experience Ability to work cross-functionally in a fast-paced environment Show more Show less

Since 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources. Job Description As a Technical Support Specialist, you will provide a great experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product, locate and diagnose problems, and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for Amplitude’s customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow. As a Technical Support Specialist, you will: Answer and/or escalate all support tickets via Zendesk ticketing system Drive resolution by digging in and escalating challenging tickets Ensure that all tickets meet our service level agreements Work closely with internal account team stakeholders to drive data trust in key accounts Provide customers a great experience using Amplitude and working with our team Create and update non-technical and technical documentation as the product evolves Report to the company any common themes or questions that arise and driving change Develop and improve support processes by partnering with global team members You'll be a great addition to the team if you have: Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate Experience with using SDKs and APIs The ability to present yourself with professionalism, friendliness, and a willingness to assist Ability to learn and explain a technical product or concept Natural curiosity and are a problem solver Passion about analytics and the problems they solve Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Jira Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today. Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES! Learn what it’s like to be a Red Oak Consultant! Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone Show more Show less

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Job Summary Zendesk is seeking to hire a versatile Software Engineer II (Front End) to join the team responsible for building flexible and contextual UI features within Zendesk’s agent workspace. In this pivotal role, you will extend and develop features that enhance the core product and deliver exceptional service to thousands of users daily. Our ideal candidate is someone who is adaptable in working efficiently and consistently across a variety of code bases, striving for best practices and passionate about creating impactful experiences. What you’ll get to do each day Leverage your extensive software engineering expertise to drive innovation and technical excellence within the team. Lead by example, showcasing strong problem-solving skills and effective communication while fostering a positive team culture. Independently and proactively contribute to the design, development, testing, and deployment of high-quality, efficient software solutions. Clearly communicate technical decisions and their implications to team members and stakeholders. Identify and mitigate potential issues during development, testing, and delivery stages proactively. Prioritize tasks to maximize impact and deliver value to users, the team, and the organization. Engage in application improvement discussions, project initiatives, and feature design processes. Develop reusable code and components for future use, ensuring maintainability and scalability. Review and provide constructive feedback on pull requests to enhance code quality. Maintain accurate and up-to-date technical documentation. Mentor and train team members to elevate collective knowledge and skills. Actively participate in agile development ceremonies, contributing to a collaborative work environment. What You Bring To The Role 3+ years of professional experience in designing, developing, testing, and deploying features to production in a stable and reliable manner. 2+ years of experience with JavaScript/TypeScript, with a strong emphasis on React. In-depth knowledge of JavaScript and TypeScript fundamentals, as well as frameworks like React and Redux, and testing libraries including Cypress, Jest, Mocha, and React Testing Library. Experience integrating with GraphQL and REST APIs. Proficiency with version control tools and continuous integration/continuous delivery (CI/CD) pipelines. Experience mentoring software engineers and collaborating with Design, Product, and Engineering teams. Exceptional problem-solving, critical thinking, and collaboration skills. Strong verbal, written, and interpersonal communication skills in English. About Zendesk's Product Development Center Of Excellence In Pune Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed through a BOT (Build-Operate-Transfer) model, allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees (FTEs). Our vision is to create a vibrant, innovative hub where all team members will eventually transition into FTE roles. As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You'll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk. Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. EEO Statement Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organisation planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

General Summary This Support Operations position is responsible for excellent customer service to both internal and external customers. This role encompasses support delivery, product education, process education, and career growth and development. This position is a lead position based in the Louisville office that is responsible for customer satisfaction and the development of direct reports. Support Operations seeks a motivated, detail-oriented professional who thrives in a fast paced and ever-changing work environment. This position oversees GHX Customer Support offerings and other products and services that fall under this classification. This position will report to the Manager, Operations Support. The Supervisor of Support Analyst executes various work requests and tasks for career development, corrective action, customer support satisfaction, and special projects as assigned. This position requires effective time management skills, a passion for excellent customer service, performance excellence, attention to detail, and a high level of integrity and work ethic Job Description Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate. Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction. Provide clear and actionable instructions to Analysts for daily tasks and project work. Demonstrate effective time management of projects and meetings while adhering to deadlines. Mentor team members, refine processes, and develop resource materials. Mentor direct reports for career development and leadership skills. Improve self and team work ethic through continuous coaching and education. High level oversight of customer activity and account health to increase adoption of GHX’s recommended practices. Critically think to resolve technical problems and work cross-functionally when needed. Coordinate launch schedules of assigned product offering base and raise staffing needs to management Assist with identification and development of new system enhancements to benefit department offerings. Independently identify and execute performance action plans to increase engagement of the customer. Create, learn, revise, and communicate established process to all team members including internal management. Maintain a high performing team and analyze process for areas of improvement and quality assurance. Travel may be required (up to 10%) Required Skills/Competencies Proficiency in Microsoft Office applications, with advanced knowledge of Excel Ability to monitor & evaluate performance using KPIs not limited to CSAT, Occupancy, Shrinkage, Attrition, Productivity, Quality etc. Bottom Quartile Management, Employee Satisfaction. Ability to work with little direction or guidance Create outlines of projects and process documentation of GHX Support procedures Determined, detail-oriented, and proactive individual Strong accountability and integrity Strong customer support and management skills Clear and effective verbal and written communication Salesforce knowledge or a relatable CRM tool (Zendesk) Webinar and other live training experience Ability to identify and solve internal and customer problems and increase customer efficiency and product value Proven ability to identify and solve problems and increase efficiency and product value Ability to locate areas of cost-saving enhancements or product improvements for a given product or service Ability to participate and provide constructive feedback in developmental meetings with customers and GHX executives Required Education, Certifications, And Experience Bachelor's degree OR a minimum of 2 years of direct experience within the healthcare and/or supply chain industries. Overall 4+ years of professional experience. Minimum of 2 years of experience in a team-oriented supervisory role or an equivalent leadership capacity. Strong organizational and project management skills 2+ years of experience in areas such as project management, customer success, training, and/or customer service. Proficiency in Microsoft Office Suite, with strong capabilities in Microsoft Excel, Word, and PowerPoint Strong organizational skills and demonstrated project management abilities. Prior experience within Supply Chain, MedTech – SaaS, Healthcare Revenue Cycle Management (RCM), Procurement, Material Management, or Customer Operations departments history preferred Product knowledge of GHX products or relatable supply chain experience preferred GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

General Summary : This Support Operations position is responsible for excellent customer service to both internal and external customers. This role encompasses support delivery, product education, process education, and career growth and development. This position is a lead position based in the Louisville office that is responsible for customer satisfaction and the development of direct reports. Support Operations seeks a motivated, detail-oriented professional who thrives in a fast paced and ever-changing work environment. This position oversees GHX Customer Support offerings and other products and services that fall under this classification. This position will report to the Manager, Operations Support. The Supervisor of Support Analyst executes various work requests and tasks for career development, corrective action, customer support satisfaction, and special projects as assigned. This position requires effective time management skills, a passion for excellent customer service, performance excellence, attention to detail, and a high level of integrity and work ethic Job Description Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate. Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction. Provide clear and actionable instructions to Analysts for daily tasks and project work. Demonstrate effective time management of projects and meetings while adhering to deadlines. Mentor team members, refine processes, and develop resource materials. Mentor direct reports for career development and leadership skills. Improve self and team work ethic through continuous coaching and education. High level oversight of customer activity and account health to increase adoption of GHX’s recommended practices. Critically think to resolve technical problems and work cross-functionally when needed. Coordinate launch schedules of assigned product offering base and raise staffing needs to management Assist with identification and development of new system enhancements to benefit department offerings. Independently identify and execute performance action plans to increase engagement of the customer. Create, learn, revise, and communicate established process to all team members including internal management. Maintain a high performing team and analyze process for areas of improvement and quality assurance. Travel may be required (up to 10%) Required Skills/Competencies Proficiency in Microsoft Office applications, with advanced knowledge of Excel Ability to monitor & evaluate performance using KPIs not limited to CSAT, Occupancy, Shrinkage, Attrition, Productivity, Quality etc. Bottom Quartile Management, Employee Satisfaction. Ability to work with little direction or guidance Create outlines of projects and process documentation of GHX Support procedures Determined, detail-oriented, and proactive individual Strong accountability and integrity Strong customer support and management skills Clear and effective verbal and written communication Salesforce knowledge or a relatable CRM tool (Zendesk) Webinar and other live training experience Ability to identify and solve internal and customer problems and increase customer efficiency and product value Proven ability to identify and solve problems and increase efficiency and product value Ability to locate areas of cost-saving enhancements or product improvements for a given product or service Ability to participate and provide constructive feedback in developmental meetings with customers and GHX executives Required Education, Certifications, And Experience Bachelor's degree OR a minimum of 2 years of direct experience within the healthcare and/or supply chain industries. Overall 4+ years of professional experience. Minimum of 2 years of experience in a team-oriented supervisory role or an equivalent leadership capacity. Strong organizational and project management skills 2+ years of experience in areas such as project management, customer success, training, and/or customer service. Proficiency in Microsoft Office Suite, with strong capabilities in Microsoft Excel, Word, and PowerPoint Strong organizational skills and demonstrated project management abilities. Prior experience within Supply Chain, MedTech – SaaS, Healthcare Revenue Cycle Management (RCM), Procurement, Material Management, or Customer Operations departments history preferred Product knowledge of GHX products or relatable supply chain experience preferred GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. Job Description We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base. In 2023 we are shaping and developing a new market and we’re looking for people who are excited by that opportunity. Responsibilities : Curiosity, Technical Aptitude, Relationship Building, Project Management Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio. Act as a trusted advisor, thought manager, and subject matter expert to customers. Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies. Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption. Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to communicate the value and expansion of these solutions to their team and executives. Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer. Engage with product & engineering teams to translate customer feedback into product requirements. Demo Product capabilities and features to customers post release cycle. Hands-on experience with complex product integrations to drive the usage and adoption of our product. Maintain accurate and up-to-date records of client interactions and account activities in our system of record. Qualifications More than 5+ years of experience in a technical customer success role within a B2B SaaS environment. Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs. Good sense of curiosity with a genuine desire to learn and think with agility and apply them in new and new situations. Stellar written and verbal communication tailored to the persona. Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio. Strong sense of technical Knowledge, working knowledge of APIs, managing integrations. Familiarity with Customer relationship management software, Support platforms (Zendesk, Salesforce). In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less

Track and triage customer support tickets Interact with customers for analysis and resolution Troubleshoot problems and identify solutions Collaborate with our software engineers to help resolve problems Maintain customer satisfaction while advocating quality in every aspect Help drive the future of the product by collaborating with our engineering and product teams Play a crucial role in incident management response Experience in Python and Bash Experience with querying using SQL Experience in supporting SaaS-based products Experience of working with Linux Experience in working with a ticket/case management system (eg: Jira, Zendesk) Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end Proficient at managing your own time and priorities and has a ?let?s get it done? attitude Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment Adept at working remotely It would be great if you also have: Experience of working with Microsoft Exchange, Active Directory, ADFS or Office365 Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols Bachelor?s Degree in Computer Science or a related field a plus Team player spirit! Believe in learning new things every day.

Product Support Analyst – Level 1, GroupM India Offshoring Team, India Position Overview We are seeking a Level 1 - Application Support Analyst, who will play a key role in ensuring our customers receive timely, accurate, and well-communicated resolutions to the issues they raise. You will provide a service-driven experience ensuring that speed, quality of resolution, and communication all play an equal part in providing our customers what they need. In this position you will focus on the customer experience and resolving issues, script basic troubleshooting, understanding user issues, and driving high-quality outcomes. You will be responsible for cataloging, triaging, and tracking issues logged by users across multiple products. This position must be clear on SLAs, processes, procedures, drive process improvements, but most importantly, direct issues to the appropriate team for resolution. This position requires strong teamwork and communication skills, and the ability to thrive in a fast-paced customer service-oriented environment. You will be expected to be naturally inquisitive, always striving to understand the root cause of problems, and ensure that issues are resolved within SLA. Your attention to detail, listening skills to understand customer use cases, and your technical ability to execute will be the keys to your success. A strong desire to develop both technical and customer service skills is a must. Key Responsibilities Provide 1st Line Technical & Application support Provide excellent customer service Present a calming and confident behavior when working with a client resource experiencing a problem Perform user password resets Provision access requests to approved applications Keep detailed notes related to each support ticket noting error messages, troubleshooting steps, and any other details specific to resolution. Follow established runbook procedures to resolve user issues Utilize established decision tree in escalating user issues to the appropriate team Monitor ticket aging to ensure resolution within established SLA Monitor product solutions to detect errors or incidents Recognize when an escalation to L2/L3 is required for an incident or request Identify opportunities to improve the process and/or customer experience Contribute to maintaining a Knowledge Base of information that can be used in expediting resolution of future issues Participate in internal meetings Assist client service team with client reports via ticketing system Perform routine technical assistance and maintenance duties Maintain and update support ticket tracking system Maintain user instructions Perform routine technological systems support by troubleshooting and resolving general system hardware, software, and network failures and conflicts Maintain currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems Perform miscellaneous job-related duties as assigned Desirable Experience Minimum 1-2 years of experience in software support or equivalent relevant experience Bachelor’s degree in Marketing, Advertising, Economics, Computer Science, Information Systems, Business Analytics, or related field OR equivalent professional work experience Excellent customer service skills Strong problem solving/analytical mindset Solid experience of customer issue management tools (e.g. JIRA, Zendesk) Minimum 1 years of experience working with reporting tools (ideally Tableau or Looker) Excellent written and spoken communication skills Sound understanding of ITIL best practices Desirable Skills Experience or background in technical support Experience or background in AdTech or Digital Advertising ecosystem Experience in building/implementing support processes Some Project Management experience Understanding of Advertising APIs ITIL Qualified Desirable Attributes Strong prioritization skills under pressure. Ability to explain complex technical issues to users in an open, unassuming, and non-technical way Ability to operate in a fast-paced environment Relish the opportunity to work with customers and technical teams alike. Self-organizing and self-motivated More About GroupM GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow. Discover more about GroupM at www.groupm.com Follow @GroupMAPAC on Twitter Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupm/ More About GroupM India Offshoring Team GroupM India Offshoring Team is the industry’s largest community of performance marketing experts designed to drive performance and innovation at scale for GroupM’s agencies and clients. With the most platform accreditations in the industry combined with proprietary technology, media, and solutions, culture of continuous innovation and scaled partnerships, GroupM Nexus consistently sets new benchmarks for effectiveness and efficiency across all forms of media to drive growth for the world’s leading advertisers. About India 2020 brought opportunities for brands to innovate because of which we saw an evolving media stack. The growth of digital is set to soar high because of changing consumer habits. With approximately 500 million smartphone users, low-priced data plans, 45 to 50 million e-commerce shoppers, approximately 60 OTT offerings and a young population, India is a mobile-first internet market. It is also one of the top 10 ad spend markets in the world and is set to climb the ranks. Global big tech corporations have made considerable investments in top e-commerce/retail ventures and Indian start-ups, blurring the lines between social media, e-commerce, and mobile payments, resulting in disruption on an unimaginable scale. At GroupM India, there’s never a dull moment between juggling client requests, managing vendor partners and having fun with your team. We believe in tackling challenges head-on and getting things done. GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with. requisitionid:42339 Show more Show less