1644 Zendesk Jobs - Page 44

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented Virtual Administrative Support with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics - not required but nice to have Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance Health and dental insurance (or a health stipend based on location) Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition! Show more Show less

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented Virtual Administrative Support with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics - not required but nice to have Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance Health and dental insurance (or a health stipend based on location) Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition! Show more Show less

Support Specialist II (Platform) Location: India About the Role: Vimeo seeks a highly skilled Support Specialist II with a passion for technology and a dedication to client satisfaction. You'll be a key member of our Support Team, resolving complex technical challenges and providing expert guidance to our most valued clients in a fast paced environment. This role will report to the Senior Customer Support Manager and will contribute directly to Vimeo’s Sales Assisted Support efforts – focusing on the video product area. Vimeo Support operates in a 24/7/365 environment. This role requires availability to work in shifts during US business hours (9AM - 6PM, 7 days a week), with the understanding that internal coverage may extend beyond these hours. What you’ll do: Supporting Sales Assisted and Self Serve Customers: Provide high level support to our Sales Assisted customers, handling their inquiries via tickets, phone calls, and messaging platforms. Own the issue from first response through to resolution, ensuring timely and effective solutions. When Sales Assisted ticket volume allows, contribute to supporting our self-serve customers driving down overall volume. Subject Matter Expertise: Develop a deep understanding of Vimeo's Platform and Video product area and become a trusted advisor for our customers, driving product success and user satisfaction. Dedicated Enterprise Support Specialist (DESS): Become a trusted advisor for a portfolio of Platinum SA clients (approximately 8 per Specialist), building strong relationships and understanding their specific needs. Client assignments will be based on region and your area of expertise. Continuous Improvement: Proactively identify opportunities to improve our support processes and contribute to the development of knowledge resources for both customers and internal teams. Cross team collaboration: Work closely with various internal teams from Customer Success and Account Managers to Product and Engineering to drive customer issues to closure. Outage Management: Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments. Skills and knowledge you should possess: Must have familiarity with video technology and other technical concepts and processes Basic understanding of HTML and CSS Proven experience in a customer-facing technical support role, ideally within a SaaS environment. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and as part of a team in a fast-paced environment. Strong technical aptitude and the ability to quickly learn and adapt to new technologies. Experience in an omni-channel support organization, providing support via tickets, phone and chat. Experience with Zendesk or other ticketing systems About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture. Show more Show less

THE TEAM & THE JOB Our mission is to build the world’s best panel, made up of millions of members who experience the most enjoyable, engaging and rewarding data sharing experience of any data company in the world. As part of the department responsible for growing panel membership worldwide, our member support function plays a critical role in delivering world-class service to millions of members worldwide, handling tens of thousands of support requests from members each month. The Senior Member Support Manager will oversee and deliver the transformation of our support function into a high-performing, data-driven, and technology-enabled operation. This role will lead the execution of a new global member support strategy, embedding a first-time resolution mindset, scaling operations, and future-proofing service delivery through automation, self-serve solutions, and AI technologies. You will be accountable for the team performance and service delivery outcomes on a global scale. Your mission will be to elevate the member experience, deliver operational excellence, and champion service innovation. This is a high-impact management role requiring strong strategic mindset, operational expertise, leadership, process innovation, and a relentless focus on member advocacy. What You Will Be Doing Leading Support Digital Transformation Delivering on plans to meet our “Inbox Zero” objective, increase first-time resolution of requests and reduce overall resolution times through enhancement of our digital support offering. Leading the operational transition to omnichannel support and scaling future service delivery capabilities. Owning our support and reputation platforms (Zendesk & Trustpilot), ensuring maximum use of product features to meet our objective and key results. Implementing Robust Policy & Processes Developing and refining SOPs, escalation frameworks, and support policies to enable scale, compliance, and quality. Delivering initiatives to optimise digital support workflows, knowledge bases (for both members and employees), tools, and resources. Leveraging data and insights to design smarter, more efficient processes, using trend analysis to identify issues before they escalate. Continually refining support processes, to enhance member outcomes, and proactively address emerging service needs. Effective Workforce Management Managing a global support team of fifteen agents/supervisors, ensuring high standards of performance and accountability. Fostering a culture of excellence and care, to ensure every member interaction reflects the world’s best panel. Leading hiring, talent evaluation, training, skills development, and coaching initiatives to build a highly capable, future-ready team. Serving as escalation point for complex or sensitive member cases, ensuring swift, effective, and member-centric resolutions. Ensuring Operational Excellence Establishing and monitoring key operational KPIs and SLAs across markets, ensuring consistent delivery of exceptional service levels and customer/member satisfaction scores. Implementing robust quality assurance processes to uphold high service standards and identify opportunities for service enhancement. Delivering lean, efficient operations including effective ticket triaging, backlog management, and advanced workforce planning to meet evolving member and business needs. Cross-Functional Collaboration Acting as ambassador for our members, collaborating closely with Platform, Operations, Research, and Product teams to identify and resolve recurring issues. Proactively advocating for support needs in cross-functional forums, influencing product roadmaps, service design, and process innovation. Promoting the role and value of the Member Support team internally, show-casing service excellence. Key Responsibilities WHAT YOU NEED TO KNOW (TECHNICAL & BEHAVIOURAL SKILLS/COMPETENCIES) 10+ years of experience leading high-growth, high-volume, digitally focused customer/member support operations at scale. Proven experience of building and scaling global online support operations and omnichannel service ecosystems (email, live chat, self-service support). Demonstrated ability to meet SLAS, set KPIs and build standard-operating-procedures. Relentlessly customer/member-focused and passionate about delivering best experience for our members. Substantial hands-on experience of maximising value from support platforms (we use Zendesk) and managing digital transformation initiatives. Strong analytical capability and data-driven decision making, with advanced reporting and insight generation skills. Strong management and coaching skills, with a passion for developing and empowering diverse, inclusive teams. Proactive, solutions-oriented mindset with a strong bias for action and continuous improvement. Excellent stakeholder management, communication, and influencing skills across all levels of the organisation. Excellent collaborator, with a record of delivering cross-functional projects at pace. Enthusiastic about emerging technologies and their role in shaping next-generation digital service models. Company Description And Culture YouGov is a global online research company, offering insight into what the world thinks. We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world. Why join YouGov? Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities. Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do. Life at YouGov We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do. We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work. Equal Opportunity Employer As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need. Data Privacy To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy Show more Show less

Who We Are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: In Samsara’s Business Technology Core IT team, we work to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the team, you’ll be in charge of owning the technology and processes that enable our people to do their best work. We are responsible for identifying, designing, implementing, and supporting the applications to create a streamlined experience for Samsarians. As a Manager, IT Site Lead on the team, you will be leading the small, but growing, on-site India IT team. This team spans Tier 1, 2 and 3, and is ultimately responsible for ensuring the India office is well-served. From an engineering perspective, this role will understand technical architecture and technical delivery of a wide variety of solutions along with process engineering, & automation. From a Services perspective, this role will oversee all India IT specialist duties, and thereby directly contribute to the employee technology experience at Samsara. You will be executing on strategic & mission-critical initiatives, technology assessments, architecture decisions, and end-to-end solution delivery by partnering with your US IT leadership team. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Tier 1 duty: you will provide on-site managerial support to 1 on-site India office operations specialist, who tackles basic Helpdesk user queries and on-site office needs, eg. employee onboarding, inventory management and device recovery. Tier 2 duty: you will provide on-site managerial support to 2-3 on-site India-based IT specialists, who tackle escalated IT Helpdesk tickets (typically OKTA, Google, Atlassian, Slack, and other Saas tooling). Tier 3 duty: you will supervise a small, but growing engineering team in India, overseeing critical IT automation, AI and DevOps projects. Supervise the evaluation, innovation, development & implementation, of any variety of internal SaaS Engineering automation systems/AI projects geared to produce efficiency at scale Provide formal performance management support and review to all direct on-site India reports, but share dotted line day-to-day supervisory capacity with US leadership Develop metrics and dashboards to provide business leadership with meaningful operational/performance metrics and status reports Stay up-to-date with industry trends and emerging technologies, evaluating their potential impact on the organization's application landscape Manage technical requirements gathering, technical gap analysis, and contribute to backlog grooming Collaborate with other teams in designing, implementing and integrating business applications Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: A Bachelor's degree in Computer Science, Information Technology, engineering or related field 10+ years of experience in an IT Systems Engineering role, with at least some part of that managing small teams (preferably, across Tier) 3+ years experience working with identity management tooling, eg. OKTA, SSO, Google Workspaces, Slack 3+ years experience working with development and automation projects Related experience in architecture, design, development, and implementation of highly scalable, high-volume software systems, applications and major SaaS solutions Ability to spearhead and drive work without supervision across functions and collaborate with all levels of users and management, esp. In a remote environment Must be detail oriented, self-organized, be committed to quality and capable of tracking multiple work streams simultaneously Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic Candidate must have mentoring and guidance skills to provide oversight and direction to contractors and internal members of the engineering team Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations An ideal candidate also has: Exposure to scale in a SaaS-first IT environment (Slack, Zoom, Github, Zendesk, Atlassian suite, etc) Developed and managed applications in a team environment Expertise with AWS and Google Cloud Platform Expertise in corporate networking and email infrastructure, CCNP+ knowledge Exposure to GitHub, Terraform and CI/CD methodologies At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here. Show more Show less

The rise of remote work has revolutionized the job market, offering unprecedented flexibility for professionals across industries. Among the most accessible and in-demand opportunities are remote call center jobs, which allow individuals to provide customer service, sales, or technical support from the comfort of their homes. This comprehensive guide explores the top remote call center jobs hiring now, the skills required, the benefits of working from home, and tips to land your ideal role. Whether you’re a seasoned professional or new to the workforce, this guide will help you navigate the world of remote call center opportunities in 2025. Why Choose Remote Call Center Jobs? Education Remote call center jobs are an excellent fit for those seeking flexibility, work-life balance, and the ability to work from anywhere. These roles are particularly appealing due to their accessibility, as many require minimal formal education and offer robust training programs. Here’s why remote call center jobs are gaining popularity: Flexibility: Work from home, set your own schedule in some cases, and avoid long commutes. Accessibility: Many positions require only a high school diploma or equivalent, making them ideal for entry-level candidates. Variety: Roles range from customer service to technical support and sales, catering to diverse skill sets. Growth Opportunities: Companies often provide training and career advancement paths, allowing employees to move into supervisory or specialized roles. Cost Savings: Eliminate commuting costs, professional attire expenses, and workplace-related expenditures. With companies increasingly embracing remote work, the demand for remote call center professionals continues to grow. Below, we dive into the top remote call center jobs hiring now, complete with insights on what each role entails and how to succeed. Top Remote Call Center Jobs Hiring in 2025 The remote call center industry offers a variety of roles to suit different interests and skill levels. Below are some of the top positions currently in demand, based on recent job postings and industry trends. Customer Service Representative Customer service representatives (CSRs) are the backbone of call center operations, handling customer inquiries, resolving issues, and ensuring a positive experience. These roles are ideal for those with strong communication skills and a passion for helping others. Key Responsibilities: Answer customer calls and emails promptly. Resolve complaints and process orders or returns. Provide product or service information to enhance customer satisfaction. Document interactions in customer relationship management (CRM) systems. Skills Required: Excellent verbal and written communication. Problem-solving and conflict-resolution abilities. Familiarity with CRM software (e.g., Salesforce, Zendesk). Patience and empathy in handling customer concerns. Companies Hiring: UnitedHealth Group, ModSquad, Language Services Associates (LSA). Technical Support Specialist Technical support specialists assist customers with troubleshooting software, hardware, or service-related issues. These roles often require a basic understanding of technology and are perfect for tech-savvy individuals. Key Responsibilities: Diagnose and resolve technical issues via phone, email, or chat. Guide customers through step-by-step solutions. Escalate complex issues to higher-level support teams. Maintain detailed records of technical issues and resolutions. Skills Required: Knowledge of computer systems, software, or specific products. Strong analytical and problem-solving skills. Ability to explain technical concepts in simple terms. Familiarity with remote desktop tools and ticketing systems. Companies Hiring: Apple, Amazon, Dell Technologies. Sales Representative Remote sales representatives focus on generating leads, closing deals, and maintaining client relationships. These roles are ideal for persuasive communicators with a knack for sales. Key Responsibilities: Make outbound calls to prospective customers. Present products or services to meet client needs. Follow up on leads and maintain sales pipelines. Achieve sales targets and report performance metrics. Skills Required: Strong negotiation and persuasion skills. Ability to build rapport with clients. Knowledge of sales techniques and CRM tools. Self-motivation and goal-oriented mindset. Companies Hiring: Salesforce, PEAK6 Investments, ADP. Virtual Receptionist Virtual receptionists handle administrative tasks such as scheduling appointments, answering calls, and providing customer support. These roles are great for organized individuals with strong multitasking abilities. Key Responsibilities: Manage incoming calls and route them to appropriate departments. Schedule appointments and maintain calendars. Respond to customer inquiries via email or chat. Perform light data entry and administrative tasks. Skills Required: Excellent organizational and time-management skills. Professional phone etiquette. Proficiency in scheduling software and Microsoft Office. Ability to multitask in a fast-paced environment. Companies Hiring: Smith.ai, AnswerConnect, Ruby Receptionists. Bilingual Customer Service Agent Bilingual agents provide customer support in multiple languages, catering to diverse customer bases. These roles are in high demand as companies expand globally. Key Responsibilities: Communicate with customers in English and another language (e.g., Spanish, French). Handle inquiries, complaints, and orders in a multilingual setting. Translate customer feedback or documentation as needed. Ensure cultural sensitivity in customer interactions. Skills Required: Fluency in at least two languages. Strong communication and interpersonal skills. Cultural awareness and adaptability. Familiarity with translation tools (optional). Companies Hiring: Language Services Associates, Concentrix, Teleperformance. Skills And Qualifications For Remote Call Center Jobs While many remote call center jobs are entry-level, certain skills and qualifications can set you apart from other candidates. Here’s what employers typically look for: Communication Skills: Clear, professional, and empathetic communication is essential for customer-facing roles. Technical Proficiency: Familiarity with call center software, CRMs, and basic computer troubleshooting is often required. Problem-Solving Abilities: The ability to think on your feet and resolve issues efficiently is critical. Time Management: Remote work requires self-discipline and the ability to manage tasks independently. Customer Focus: A genuine desire to help customers and improve their experience is key. Home Office Setup: A quiet workspace, reliable internet, and a computer with a headset are typically required. Some roles may require specific qualifications, such as a high school diploma or relevant certifications (e.g., customer service or IT certifications). However, many companies offer comprehensive training to help new hires succeed. Benefits Of Working In a Remote Call Center Remote call center jobs offer numerous advantages that make them appealing to a wide range of professionals. Here are some key benefits: Work-Life Balance: Flexible schedules allow you to balance work with personal commitments. No Commute: Save time and money by working from home, reducing stress and expenses. Global Opportunities: Many companies hire remotely worldwide, expanding your job prospects. Career Growth: Opportunities for advancement into supervisory or specialized roles are common. Technology-Driven Environment: Gain experience with cutting-edge tools and software used in customer service and sales. Additionally, remote call center jobs often come with competitive salaries and benefits, including health insurance, paid time off, and performance bonuses, depending on the employer. How To Land a Remote Call Center Job Securing a remote call center job requires preparation and a strategic approach. Follow these steps to increase your chances of success: Update Your Resume Tailor your resume to highlight relevant skills, such as customer service experience, communication abilities, and technical proficiency. If you’re new to the field, emphasize transferable skills like problem-solving or multitasking. Ensure your resume is ATS-friendly by including keywords from the job description. Build a Professional Online Presence Create or update your LinkedIn profile to showcase your skills and experience. Join remote work communities on platforms like LinkedIn or Reddit to network with professionals and learn about job openings. Develop Relevant Skills Consider taking online courses in customer service, sales techniques, or CRM software through platforms like Coursera or Udemy. These can enhance your resume and demonstrate your commitment to professional growth. Prepare for Remote Interviews Remote interviews require the same preparation as in-person ones. Practice common interview questions, test your technology (e.g., webcam, microphone), and ensure a professional background for video calls. Search on Reputable Job Boards Use trusted job boards to find legitimate remote call center opportunities. Some of the best platforms include: FlexJobs: Specializes in remote and flexible jobs, with a focus on quality listings. Indeed: Offers thousands of remote call center jobs with filters for location and experience level. SimplyHired: Features a wide range of remote jobs with salary insights and reviews. NoDesk: Curates remote jobs from top companies, ideal for digital nomads. Avoid Scams Be cautious of job postings that promise high pay for minimal work or require upfront fees. Stick to reputable companies and verify job listings through official websites or trusted platforms. Top Companies Hiring for Remote Call Center Jobs Several Companies Are Known For Consistently Offering Remote Call Center Opportunities. Below Are Some Top Employers To Consider In 2025, Based On Recent Job Postings And Industry Reputation UnitedHealth Group: Offers remote customer service and sales roles with comprehensive benefits. ModSquad: Specializes in digital engagement, hiring for customer support and moderation roles. Language Services Associates (LSA): Focuses on bilingual customer service and translation roles. Apple: Hires remote technical support specialists (At Home Advisors) to assist with product troubleshooting. Amazon: Offers a variety of customer service roles, including seasonal and full-time positions. PEAK6 Investments: Provides opportunities in sales and customer support with a focus on technology-driven solutions. These companies often provide training, competitive pay, and opportunities for career advancement, making them excellent choices for remote call center professionals. Challenges of Remote Call Center Jobs and How to Overcome Them While remote call center jobs offer many benefits, they also come with challenges. Here’s how to address common obstacles: Isolation: Working from home can feel isolating. Combat this by joining virtual team meetings, engaging in online communities, or scheduling regular check-ins with colleagues. Distractions: A home environment may have distractions like family or pets. Set up a dedicated workspace and establish boundaries during work hours. Technical Issues: Ensure a reliable internet connection and have backup equipment (e.g., a spare headset) to avoid disruptions. Self-Discipline: Stay motivated by setting daily goals, using productivity tools like Trello or Asana, and maintaining a consistent schedule. By proactively addressing these challenges, you can thrive in a remote call center role and enjoy the benefits of working from home. Tips for Success in Remote Call Center Jobs To excel in a remote call center position, consider the following tips: Invest in a Quality Home Office Setup: A comfortable chair, a reliable headset, and high-speed internet are essential for productivity. Practice Active Listening: Pay close attention to customers’ needs to provide personalized solutions. Stay Updated on Industry Trends: Follow call center blogs, webinars, and training programs to enhance your skills. Leverage Technology: Familiarize yourself with tools like Zoom, Slack, and CRM platforms to streamline communication and task management. Seek Feedback: Regularly ask for feedback from supervisors to improve your performance and grow professionally. Conclusion – Remote Call Center Jobs Remote call center jobs offer a fantastic opportunity to work from home while building a rewarding career. With a variety of roles available—ranging from customer service to technical support and sales—there’s something for everyone, regardless of experience level. By honing your communication skills, leveraging reputable job boards, and preparing thoroughly for interviews, you can land a remote call center job that aligns with your goals. The flexibility, cost savings, and growth potential make these roles an excellent choice for anyone looking to thrive in the remote work landscape of 2025. Start your journey today by exploring the opportunities listed above and taking the first step toward a fulfilling remote career. Also Read: Remote Dental Billing Jobs You Can Do From Home (U.S. Guide) FAQs – Remote Call Center Jobs What qualifications do I need for a remote call center job? Most remote call center jobs require a high school diploma or equivalent, strong communication skills, and a reliable home office setup. Some roles may prefer experience or certifications in customer service or specific software. Do remote call center jobs provide training? Yes, many companies, such as UnitedHealth Group and ModSquad, offer comprehensive training programs to help new hires succeed, even with limited experience. What equipment do I need to work from home? You’ll typically need a computer, high-speed internet, a headset with a microphone, and a quiet workspace. Some employers may provide equipment or reimburse costs. Are remote call center jobs full-time or part-time? Both options are available. Companies like FlexJobs and SimplyHired list full-time, part-time, and freelance remote call center roles to suit different schedules. Can I work as a bilingual agent without prior experience? Yes, many companies hire bilingual agents with no prior experience, provided you’re fluent in the required languages and have strong communication skills. Training is often provided. How much can I earn in a remote call center job? Salaries vary by role and company. Customer service representatives typically earn $30,000–$50,000 per year, while technical support or sales roles may pay $40,000–$70,000 or more. Are there opportunities for career advancement? Yes, many companies offer paths to supervisory, managerial, or specialized roles. Continuous learning and strong performance can lead to promotions. How do I avoid scams when applying for remote jobs? Stick to reputable job boards like FlexJobs, Indeed, or NoDesk, and avoid listings that require upfront fees or promise unrealistic earnings. Verify opportunities through official company websites. What are the most in-demand skills for remote call center jobs? Communication, problem-solving, time management, and familiarity with CRM or call center software are highly valued. Bilingual skills are also in demand for global companies. Can I work remotely from anywhere in the world? Some companies hire globally, while others require employees to be based in specific countries or regions (e.g., the U.S. or Canada). Check job listings for location requirements. 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In today’s digital-first economy, work-from-home jobs have become a preferred choice for professionals, homemakers, students, and job seekers. Particularly in cities like Chandigarh , where education levels are high and internet connectivity is strong, the demand for genuine work-from-home jobs without investment is growing rapidly. Whether you’re a fresher, a college student, a homemaker, or someone who lost a job during a career break, there are plenty of legitimate remote jobs in Chandigarh that require no registration fee or upfront investment . This guide will help you explore verified opportunities that you can pursue right from your home. Why Choose Work from Home Jobs Without Investment? ✅ No risk of scams or fake promises ✅ Ideal for beginners or freshers ✅ Flexible work timings ✅ Requires only basic skills ✅ Great option for part-time income or full-time freelancing Top 12 Genuine Work from Home Jobs in Chandigarh Without Investment Here’s a list of legitimate and investment-free online jobs you can start today. Freelance Content Writing Suitability: Freshers, students, homemakers Skills Required: Good command over English, research ability Job Description: Writing blogs, articles, website content, or product descriptions SEO keyword integration Proofreading and editing Platforms: Freelancer.com ContentMart LinkedIn CareerCartz Earnings: ₹5,000 – ₹30,000/month Online Tutoring Jobs Suitability: College students, teachers, graduates Skills Required: Subject expertise and communication skills Subjects In Demand: Maths, Science, English, Coding, Economics Popular Platforms: Vedantu TutorMe Chegg Superprof Earnings: ₹200 – ₹800/hour Investment Needed: None Data Entry Jobs Suitability: Beginners, typists, housewives Skills Required: Fast and accurate typing, basic computer literacy Job Roles: Form filling Spreadsheet updates Document formatting Trusted Platforms: Clickworker CareerCartz Indeed (with “remote” filters) Earnings: ₹10,000 – ₹25,000/month Investment: 100% free Virtual Assistant Jobs Suitability: Multi-taskers, organized individuals Skills Required: Time management, email handling, scheduling Tasks Include: Managing calendars Answering emails Handling basic admin tasks Platforms To Explore: Belay Zirtual Upwork Earnings: ₹8,000 – ₹30,000/month Online Customer Support (Chat/Email) Suitability: Freshers, graduates, good communicators Skills Required: English fluency, typing, empathy Industries Hiring: E-commerce IT companies SaaS startups Tools Used: Zendesk, Freshdesk, Zoho CRM Earnings: ₹10,000 – ₹25,000/month Shifts Available: Day & night shifts Also Read: Top Work from Home Jobs in Chandigarh Hiring in 2025 Affiliate Marketing Suitability: Students, bloggers, influencers Skills Required: Digital marketing knowledge, social media How It Works: Promote products via links Earn commission on sales or leads Platforms To Join: Amazon Associates ClickBank ShareASale Earnings: ₹5,000 – ₹50,000/month (based on performance) Social Media Management Suitability: Social media savvy users Skills Required: Content creation, scheduling, analytics Responsibilities: Managing Instagram/Facebook pages Engaging with followers Running ad campaigns (optional) Platforms For Jobs: Fiverr Freelancer LinkedIn Earnings: ₹5,000 – ₹20,000/month Tools: Canva, Buffer, Hootsuite YouTube Video Captioning & Subtitling Suitability: Language experts, college students Skills Required: English listening, typing, grammar Job Role: Listen to audio or videos Convert speech to text accurately Tools: YouTube Studio Subtitle Edit Rev.com Earnings: ₹200 – ₹1000/hour or per project Transcription Work Suitability: Typists, good listeners Skills Required: Listening, grammar, fast typing Industries Hiring: Medical Legal Educational Legit Platforms: GoTranscript Rev TranscribeMe Earnings: ₹10,000 – ₹35,000/month Graphic Designing (Freelance Projects) Suitability: Creative individuals, students in design Skills Required: Creativity, knowledge of design tools Tools To Learn: Adobe Illustrator Photoshop Canva Figma Platforms To Start: 99Designs Upwork Freelancer Earnings: ₹5,000 – ₹50,000/month (based on clients) Blogging or Niche Website Writing Suitability: Writers, hobbyists, entrepreneurs Skills Required: SEO, writing, marketing basics How It Works: Start a blog or contribute to others Earn via Google AdSense or sponsored content Earnings: ₹3,000 – ₹50,000/month Investment: Optional for own blog, 100% free if freelancing Remote Internships (Stipend-Based) Suitability: Students & recent graduates Skills Required: Depends on internship domain (HR, Sales, Tech, etc.) Platforms Offering Internships: Internshala LetsIntern CareerCartz Internship Section Earnings: ₹2,000 – ₹15,000/month (stipend-based) Top Companies Offering Work from Home Jobs in Chandigarh (2025) Tata Consultancy Services (TCS) – Customer support and admin roles Wipro & Tech Mahindra – Data entry and process outsourcing Amazon – Chat support and virtual customer service Zoho Corporation – Remote sales and product support Vedantu & Byju’s – Online teaching and mentor roles Cactus Communications – Editing and writing roles Upwork & Freelancer.com – For freelancers across design, writing, and IT Local startups in Chandigarh – Such as Jugnoo, Pumpkart, and Trantor Tech Also Read: Work from Home Jobs in Ahmedabad for Freshers and Students How to Identify Genuine Work from Home Jobs (Avoiding Scams) Follow these tips to ensure you’re only applying to legitimate, no-investment jobs : ✅ Apply through trusted platforms like CareerCartz, LinkedIn, Internshala ❌ Never pay any registration fee or security deposit ✅ Check company reviews on Glassdoor or Google ✅ Ask for official offer letters and contracts ❌ Avoid jobs that promise “₹50,000 in a week” with no work Basic Requirements To Start Working From Home A laptop or desktop computer Stable internet connection Headphones (for teaching or support roles) Communication tools like Zoom, Google Meet Workspace with minimal distractions Skill Development Resources (Free & Paid) Google Digital Garage – Basics of Digital Marketing HubSpot Academy – CRM & Inbound Sales Canva Design School – Graphic Design Coursera & Udemy – Technical and creative skills YouTube – Free tutorials for anything! Best online courses How CareerCartz Helps You Find Work From Home Jobs 🏠 Daily updated remote job listings ✅ Verified employers only 🎓 Internships and fresher-friendly roles 📝 Resume building and career guidance articles 🔍 Filters for work-from-home, part-time, and student jobs Visit the CareerCartz Work from Home Jobs Section to explore opportunities today! Conclusion – Work from Home Jobs in Chandigarh Without Investment There’s no shortage of genuine work-from-home jobs in Chandigarh without investment . With the right skills and a bit of effort, you can easily start earning from home without spending a rupee on training or applications. From content writing to online teaching, virtual assistance to customer service—every job listed here is 100% legitimate and beginner-friendly. Stay away from scams, focus on building skills, and apply only through trusted portals like CareerCartz . Start your remote career today from the comfort of your home and open up a world of new possibilities. FAQs – Work from Home Jobs in Chandigarh Without Investment Can I find a real work-from-home job in Chandigarh without paying any money? Yes, there are many legitimate remote jobs that require no investment. Use trusted platforms like CareerCartz to find them. What are the best work-from-home jobs for beginners? Content writing, data entry, customer support, and virtual assistant roles are ideal for beginners. How much can I earn from work-from-home jobs in Chandigarh? Depending on the role and hours, you can earn anywhere from ₹5,000 to ₹50,000 per month. Are these jobs full-time or part-time? Both full-time and part-time roles are available, especially in freelance or internship formats. Is it safe to work remotely without signing any agreement? It’s always better to have a written contract or an official offer letter from the employer. How can I avoid job scams asking for registration fees? Avoid jobs that ask for upfront payments. Always verify the company and apply through trusted job portals. Do I need to be tech-savvy to get a remote job? Not necessarily. Many roles like writing, data entry, and customer service only require basic computer knowledge. Can I get work-from-home jobs as a student in Chandigarh? Yes, many companies offer internships and part-time jobs that are ideal for college students. Are there any government-approved platforms for remote work? While most platforms are private, portals like CareerCartz and the NCS (National Career Service) list verified job opportunities. Can homemakers restart their careers with work-from-home jobs? Absolutely. Flexible jobs like virtual assistance, content writing, and online tutoring are great options for homemakers. 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Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who We Are Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, we’ve digitized payments for more than 4,500+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started! With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Associate Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payer inquiries. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire. You will Handle customers' questions and concerns by phone, chat, and email with speed, professionalism and empathy Be a brand ambassador and make a positive first impression of Flywire Provide efficient and personalised solutions to Flywire users Carry out proactive payer outreach, as needed, to support the completion of a booking Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to Experience Specialists Solve complex payment problems utilising different software tools Conduct daily follow-up with previously unresolved requests Find ways to make our services more convenient for payers Be inspired to take initiative in new projects Have fun while working hard with a goal-oriented team Qualifications Here’s What We’re Looking For: Fluency in English and Hindi (required), Fluency in additional languages will be an advantage Experience in banking/Fx/cross border payments/student education background etc will be an advantage Excellent communication skills in both writing and speaking, great phone etiquette Customer oriented mindset, able to listen, understand, and find a solution to complex customer requests with professionalism and empathy Self motivated and self disciplined, take ownership & accountability (solving enquiries from start to finish) A team player, able to work with the team locally or remotely, supporting each other, collaborating for managing the payer inquiries and country specific projects Comfortable with multi-tasking (email, chat, call); ability to perform under pressure Ability to work on a flexible schedule (e.g. shift rotations, weekend, public holidays) Customer service experience (2-4 years) Experience in upsells and cold calling (preferred) Familiarity with CRM software (preferred) Technologies We Use Zendesk Google Suite Looker Additional Information What We Offer: Competitive compensation, including Restricted Stock Units Employee Stock Purchase Plan (ESPP) Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years!) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. Show more Show less

We're hiring and are looking to connect with you as we are on the lookout for a Reporting Analyst with TTEC in Hyderabad, India. About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. What You'll be Doing Produce a wide range of reports and analytics which would be shared with internal customers as well as clients As a Reporting Analyst, You'll Enjoy Fun, talented and witty teammates Knowledgeable, encouraging, and present leadership Family-friendly environment Free-spirited, theme-based employee events Diverse and community-minded organization Career-growth and lots of learning opportunities for aspiring minds And yes…all the competitive pay and benefits you'd expect On a typical day, you'll Collaborate & communicate effectively at all levels of the organization Respond to various requests from internal/external customers Generate, update and distribute daily, weekly, monthly, quarterly and yearly reports for operations, external clients & finance services Must ensure reporting accuracy & respect deadlines Creation of ad hoc reports and coordination with IT department for automation of reports Analyze data and define requirements of new reports Create data dashboards, graphs and visualizations Regular follow up with concerned stakeholders for data requirement Why You? What You Bring: Connections Are Everything Here At TTEC. That Means We Connect With Our Customers, Our Teammates And Most Importantly With You. And The Ability To Connect Yourself Is What You Bring To The Table… Along With The Following Computer savvy & excellent English communication skills Advanced excel skills Experience in Power BI, Reporting, Zendesk & Tableau High attention to detail and report, distribute and facilitate billable hours reporting Provide flexible coverage during EMEA & US Hours Minimum 2-4 years experience in Data Analysis & Reporting The passion and drive to make a difference TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all! For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. LI#_Onsite Primary Location India-Telangana-Hyderabad Show more Show less

Role Overview : This role as an Assistant Manager in Incident and Problem Management at GreyOrange requires a seasoned professional with a strong operational support background and extensive experience in customer service. The ideal candidate will be a strategic thinker, adept at managing teams and ensuring high-quality technical support for both internal and external clients. Responsibilities: Manage and coordinate incident and problem management processes. Act as a single point of contact for technical support for internal and/or external clients. Provide support to end-users on a variety of platforms and applications. Handle customer communication and ensure a high level of customer service. Participate in formal incident management processes with both internal and external teams. Identify patterns in technical issues and develop strategies to enhance customer support. Supervise and lead a team of support technicians to ensure effective support operations. Requirements: Bachelors degree or equivalent work experience in customer service or technical support. At least 7-12 years of experience in incident management, problem management, or related fields. Proficiency in ServiceNow, ITSM, JIRA and Zendesk is preferred. Strong background in customer support, with a proven track record of managing teams. Excellent communication skills for customer interaction and team management. Experience in handling Global customers. Familiarity with service management concepts such as ITIL, Incident and Problem Management, Change Management, Escalation Management, Process Improvement. Ability to manage service requests, incident management, problem management, and process management effectively. Equal Opportunity Employer: GreyOrange Inc. is an equal employment opportunity employer. The company s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, veteran status, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. GreyOrange also prohibits harassment of applicants or employees based on any of these protected categories.

Position Overview: As a part of our Customer Success team at MProfit, you will be a crucial part of our mission to ensure all our customers’ success and satisfaction. You will interact with our diverse customer base, assisting them with inquiries, resolving issues, and ensuring they have a positive experience using our wealth-tech solutions. You will independently manage the end-to-end ticket management process: ticket assignment, closure, responses, and issue resolution. Key Responsibilities: 1. End-to-End Ticket Management: ● Independently handle customer support tickets from initial contact through resolution, ensuring timely and effective communication and issue resolution. ● Prioritize and escalate tickets to meet customer expectations and service level agreements (SLAs). ● Continuously monitor ticket queues to identify trends, common issues, and opportunities for process improvement. 2. Cross-Functional Collaboration: ● Collaborate closely with other departments, to ensure alignment on customer needs, product updates, and service offerings. ● Serve as a subject matter expert on customer issues and feedback, providing insights and recommendations to inform product development and strategic decision-making. 3. Responding to Customer Inquiries: ● Monitor and manage the support email inbox. ● Respond promptly to customer inquiries, requests, and complaints via email. ● Provide accurate, clear, and helpful information to address customer concerns and resolve issues. 4. Handling Customer Feedback: ● Acknowledge and address customer feedback, suggestions, and complaints received via email. ● Document and categorize customer feedback for analysis and reporting purposes. ● Advocate for customer needs and contribute insights for product or service improvements based on feedback trends. 5. Maintaining Communication Standards: ● Adhere to company communication guidelines and standards for email correspondence. ● Ensure professional and courteous language in all interactions with customers. ● Manage email communication volume effectively to maintain response time targets and customer satisfaction. 6. Issue Resolution: ● Respond promptly to customer inquiries and complaints, demonstrating empathy, patience, and a commitment to finding solutions that exceed expectations. ● Escalate complex issues to appropriate stakeholders while maintaining ownership and accountability for timely resolution. ● Document all interactions and resolutions in our helpdesk ticketing systems to maintain accurate records and facilitate knowledge sharing within the organisation Qualifications: ● Bachelor's degree in a relevant field or equivalent work experience. ● 3+ years of experience in a non-voice (email preferred) customer support role. ● Strong understanding of financial technology and SaaS platforms. ● In-depth knowledge of financial products, services and industry regulations. Familiarity with various financial instruments such as stocks, bonds, mutual funds, derivatives, and other investment instruments. (Would be a plus) ● Exceptional written communication skills in English. ● Problem-solving skills with the ability to analyze and resolve complex issues along with a customer-centric mindset. ● Proficiency in setting up, using, and managing help-desk software and ticketing systems like Freshdesk, Zendesk, Zoho Desk etc. ● Strong organizational and time management skill Show more Show less

About the Role: We are looking for a seasoned L2 Technical Support Specialist to join the CargoMate team at Hapag-Lloyd. CargoMate is our innovative port call optimization solution, providing real-time cargo operation insights directly from container vessels. As part of the L2 Support team, you will be the key liaison between ship crew members and technical teams, helping ensure the smooth functioning of mobile and web applications onboard. Key Responsibilities: Respond to support messages and resolve issues raised by ship crew teams in a timely manner Utilize Mobile Device Management (MDM) tools to roll out policies, push updates, and manage devices remotely Handle SIM card provisioning and manage connectivity through global network providers; be aware of potential connectivity challenges at sea Communicate effectively with crew members to diagnose and resolve application issues onboard Identify and troubleshoot local network challenges or outages due to lack of partner coverage Troubleshoot hardware peripherals such as OTG cables, USB drives, and charging problems Collaborate with stakeholders and technical teams to ensure issue resolution and knowledge sharing Maintain and update Standard Operating Procedures (SOPs) for recurring issues Track and document known issues with service providers across geographies Perform root cause analysis using device logs, crew feedback, and error reports Prepare concise issue summaries for L3 escalations with supporting evidence Maintain accurate and timely updates in ticketing systems, including logs, user feedback, and issue resolution status Provide regular updates to internal teams and escalate unresolved issues as needed Required Skills: Ability to support application installation, updates, and configuration management on mobile devices (Android/iOS) Proficiency in MDM platforms such as Hexnode MDM, Microsoft Intune etc. Understanding of network configurations, particularly TCP/IP, Wi-Fi, VPN, APN Knowledge on operating systems like Windows, Linux and their scripts Knowledge of using remote support tools like TeamViewer, AnyDesk etc. Working knowledge of bug tracking tools like ServiceNow, Jira, Freshdesk, Zendesk Experience reproducing issues in emulated or physical test environments Troubleshooting issues based on server error logs Ability to synthesize data from multiple sources (logs, user feedback, error messages) to identify root causes Nice to Have: Previous experience in the maritime or logistics sector Crew Management systems Knowledge of BAPLIE Show more Show less

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Playvox Nice Product Summary: Nice’s Playvox offers a web-based Workforce and Quality management platform. The saas platform readily integrates with CRM systems like Salesforce, Zendesk and CcaaS platforms like Talkdesk, Dialpad allowing brands to monitor agent adherence, occupancy and grade their performance. So, what’s the role all about? We are seeking a Technical Support Engineer with a strong understanding of cloud applications and exceptional troubleshooting skills. The ideal candidate will have experience working with Application Support, Inspect network activity via browsers, and understanding of digital CRM/telephony platforms, along with DB function. You will be responsible for diagnosing and resolving technical issues, contributing to the knowledge base, and ensuring seamless customer experiences across multiple systems. The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the Playvox NICE Quality/Performance Management and WFM software solutions. How will you make an impact? Diagnose and resolve issues related to Playvox Nice cloud applications. Proactively identify and escalate unresolved issues to the appropriate teams to maintain system stability. Provide timely and accurate technical assistance through a ticketing system. Ensure customer satisfaction by maintaining high-quality responses and efficient resolution times. Maintain quality and on-going internal and external communication throughout your analysis. Prioritize daily tasks and manage critical issues and situations. Contribute to the Knowledge Base, document troubleshooting and problem resolution steps Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes. Assist customer support (Tier 2 teams) with troubleshooting product issues/questions. Have you got what it takes? Should have 2-4 years of experience in working with Application Production Support, preferably on SaaS hosted applications on AWS, Azure, or Google Cloud. Working knowledge of administrating UNIX, Linux or Windows servers. Should have working knowledge of DB, MongoDB/MSSQL. Familiarity with CRM platforms like Salesforce, Zendesk, Freshworks, Kustomer,. Good to have knowledge of SAML or other identity providers, SSO tools like Okta, One Login, etc. Good to know platform tools such as Postman to replicate, test, and debug API requests. Experience of supporting Web based applications In-depth, hands-on knowledge of and experience with enterprise and desktop applications. At least 1 year of technical experience within the industry and/or proven customer support experience Globally, preferably within contact center applications At least basic knowledge on Wireshark, Microsoft Office Telephony background would be an extra perk to have. Good IT skills in troubleshooting and ownership from begin to end. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7526 Reporting into: Tech Manager Role Type: Individual Contributor About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Show more Show less

Job Description Zendesk is looking for a Senior Software Engineer with strong frontend experience coupled with experience working with AEM to join the team. As a Senior Software Engineer, you will tackle complicated problems and confidently navigate tasks independently as well as through collaboration with our team. You will own and maintain the frameworks and tools that our team uses every day. Create, guide, and implement architectural and performance improvements, modernize the stack by employing new technologies, and develop standards & procedures. Note**: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. What you will get to do: Lead software engineering initiatives from the technical perspective to ensure product/business goals are met without compromising on the software architecture Mentor the team in its architecture and technical decisions; lead with experience and compassion, guide using modern performant solutions. Perform code reviews, code pairing, be a sounding board, and develop other engineers to improve their engineering skillset Plan, decompose, and develop scalable solutions to complex projects in collaboration with various stakeholders: Product Management, Design, Engineering leadership, and your team Keep track and adapt to rapidly changing requirements in a fast-paced, results driven team Ensure the team always delivers on their commitments. It is your responsibility to debug code, lend a hand, and be a voice of guidance to unblock others on the team. Document, evangelize, and communicate best practices in all our frameworks and tools. We ship code frequently and fast, but stability and reliability must never be compromised What you bring to the role: Strong experience with frontend software development Experience with Adobe AEM (implemented in a Headless way) Expertise in technical areas including but not limited to Session Management, Object relational mapping, Caching, JavaScript, CSS, HTML, CSS-in-JS, JSON, and REST APIs Experience with JavaScript build infrastructure/tooling (Webpack, Node.js) Advanced experience developing with React, or similar JavaScript MVC/MVP framework Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins) Expertise using Datadog or other log aggregation tools Excellent written and verbal communication skills Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Opportunity: IT Support Team Lead Location: Hyderabad, India Employment Type: Full-Time Experience: 6-7 years Company Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking a highly motivated and technically skilled IT Support Team Lead to oversee and support our IT operations. The ideal candidate will have solid hands-on experience in Desktop Support, AV/VC technologies, Server Administration, and Networking, and a strong background in managing and mentoring technical teams. This role demands a self-starter who is results-driven, detail-oriented, and thrives in dynamic environments. You will be the go-to person for technical escalations, while also leading a team to deliver consistent and high-quality IT services. Key Responsibilities Lead the IT support team, providing technical guidance and day-to-day direction to ensure service quality and efficiency. Deliver end-to-end support for desktop/laptop environments, including hardware setup, software installations, troubleshooting, and peripheral management. Oversee and support Audio/Visual and Video Conferencing systems for internal and external meetings. Handle server-related tasks including setup, configuration, routine maintenance, patching, and troubleshooting for Windows/Linux servers, Active Directory, and file/print servers. Provide Level 2/3 support for network infrastructure, including routers, switches, firewalls, and load balancers. Ensure smooth operation and security of networking protocols (TCP/IP, DNS, DHCP, VPN, OSPF, BGP). Perform physical and logical network layer support for LAN/WAN environments and wireless access points. Coordinate smart hands support for both network and server infrastructure across local and remote sites. Manage onboarding processes: preparing IT assets, provisioning user accounts, and configuring access to necessary tools and systems. Collaborate with other departments and vendors on system upgrades, migrations, and technical projects. Document all procedures, network diagrams, and incident reports for knowledge base and compliance Key Skills Desktop support (Windows, macOS, productivity apps) AV/VC platforms (Zoom, Teams, Webex) Server administration (Windows Server, AD, Group Policy, file/print services) Networking (TCP/IP, DNS, DHCP, VPNs, OSPF, BGP) Hands-on experience with L2/L3 networking devices (Cisco, Fortinet, Palo Alto, etc.) Strong understanding of firewalls, load balancers, and wireless networks. Excellent problem-solving skills and a strong customer service mindset. Experience with ITSM/ticketing platforms (e.g., ServiceNow, Jira, Zendesk). Why AVASO Technology? Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning. Competitive salary and benefits package. Work with cutting-edge technologies to shape the future of IT solutions. How to Apply: Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to gauri.kaushik@avasotech.com or Taleads@avasotech.com. AVASO Technology is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

This role will be based in our Indore office 5 days a week. The Revenue Operations function at Vena provides operational support and partnership to the Marketing, Sales, and Customer Experience departments. This role would be assisting the team in the day-to-day aspects of the revenue operations mandate across process, technology and reporting. What You Will Do Own ongoing administrative tasks and processes within different revenue functions, such as Sales, Marketing, Customer Experience and Training Optimize existing processes and help with the implementation of new processes Own and assist with ongoing activities of administration, configuration and support of our operations technology stack Respond to routine internal team requests and support the successful resolution of issues Support with regular and ad hoc reporting requirements to help the key business decision making process, including validation of data completeness and accuracy Support maintenance of customer and prospect database Other duties as assigned Does this sound like you? 2+ years of relevant experience in administration capacity within SaaS technology Desire to learn all aspects of revenue operations: data, systems and change management Solutions-oriented mindset and can-do attitude Capacity to get things done quickly with a strong sense of urgency while managing the priorities towards their deadlines Proficiency - or better yet passion - for data and tools (Salesforce, Excel, PowerBI) Experience with other tools such as Hubspot, Docebo, Mavenlink, Gong, Zendesk, Gainsight/Vitally would be an asset Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process. Show more Show less

About Radin Health Radin Health is a leading Healthcare SaaS company transforming the radiology landscape through innovative, AI-powered solutions. Our platform empowers imaging centers and teleradiology practices with integrated Radiology Information Systems (RIS), PACS, Voice Recognition (Dictation AI), Patient Engagement tools, and Revenue Cycle Management workflows. We are passionate about improving the speed, accuracy, and intelligence of diagnostic imaging operations. Join us in reshaping the future of healthcare technology. Position Summary We are seeking a dynamic and experienced Director of Customer Support to lead our customer-facing support team. This role is critical in ensuring a world-class service experience for our clients, who include radiology groups, imaging centers, and healthcare providers. You will oversee all aspects of our call center and support operations, ensuring timely resolution of technical and user issues, driving proactive support initiatives, and leading a team focused on continuous improvement, customer satisfaction, and operational excellence. Key Responsibilities Leadership & Strategy Define and execute the customer support vision aligned with company growth and product evolution. Build, mentor, and lead a high-performance team of support agents, leads, and managers. Champion a culture of accountability, empathy, and continuous learning. Establish, track, and improve key performance indicators (KPIs), including First Response Time, Time to Resolution, and Customer Satisfaction Score (CSAT). Customer Success & Engagement Serve as the final point of escalation for complex or high-impact client issues. Build trusted relationships with key B2B clients in the radiology sector. Partner with account management, onboarding, and sales to ensure client retention and satisfaction. Collect and synthesize customer feedback to inform product development and training needs. Operations & Technology Manage and optimize ticketing workflows, knowledge base content, self-service tools, and AI/chatbot implementations. Oversee the use and configuration of tools such as Jira Service Management, Intercom, Zendesk, or Freshdesk. Design and enforce escalation protocols, incident management plans, and SLA compliance. Implement automation strategies and process improvements to reduce support burden and improve responsiveness. Cross-Functional Collaboration Work closely with engineering, QA, and product teams to resolve bugs, guide prioritization, and represent the voice of the customer. Align with compliance and security officers to maintain HIPAA, SOC2, and data privacy adherence across all client interactions. Data-Driven Management Monitor and report on support center performance, client trends, and root-cause analysis of recurring issues. Present regular support insights and recommendations to the executive team. Use dashboards and analytics to proactively identify at-risk accounts and training gaps. Required Skills & Experience 8+ years in customer support or client services roles, with at least 3 years in a leadership capacity (preferably in SaaS or healthcare IT). Deep understanding of the radiology ecosystem, including PACS, RIS, HL7/FHIR workflows, and B2B healthcare partnerships. Proven success in managing a support center or technical support team in a SaaS environment. Strong command of cloud infrastructure (AWS/Azure/GCP), networking basics, database systems, and API integrations. Experience with ITIL practices, support operations frameworks, and automation tools. Outstanding communication, conflict resolution, and stakeholder management skills. Preferred Qualifications Bachelor’s or Master’s in Computer Science, Healthcare Informatics, Business, or related field. Experience supporting radiology groups, imaging centers, or teleradiology practices. Familiarity with HIPAA, SOC2, and data governance policies. Background in implementing or overseeing AI-enhanced customer support platforms. What Sets You Apart You’ve built or scaled a support operation from the ground up or through high-growth stages. You speak both “tech” and “customer” fluently—and know how to translate between them. You care deeply about quality, accountability, and customer empathy—and it shows in how your teams serve and lead. Why Join Radin Health? Be part of a mission-driven company that’s improving lives through smarter radiology. Collaborate with innovative, passionate, and driven professionals across healthcare and tech. Lead transformative change in a company that values transparency, agility, and excellence. Show more Show less

The world's top banks use Zafin's integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin's platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty. Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value. Job Summary Zafin, a global leader in financial technology solutions, is seeking a Cloud Site Reliability Engineer I (CSRE I) to join our dynamic team. Reporting directly to the VP of Cloud Services, this role is pivotal in ensuring the seamless operation, support, and maintenance of Zafin's cloud infrastructure and applications. As a CSRE I, you will leverage your expertise to enhance system reliability, scalability, and performance, collaborating with cross-functional teams to ensure exceptional service delivery to clients and stakeholders. The ideal candidate will have a strong foundation in cloud platforms, incident management, and proactive operational practices, with a continuous improvement mindset to adapt to advancing technologies. Key Responsibilities Act as a level-3 technical support expert for Zafin products and Azure cloud issues. Collaborate with Product, Platform Engineering, and DevOps teams to introduce operational enhancements and resiliency measures. Conduct Root Cause Analysis (RCA) for Severity 1 and 2 incidents, ensuring timely communication with stakeholders. Participate in external client escalation calls, providing technical insights and solutions. Optimize cloud infrastructure for scalability, performance, and cost-effectiveness. Manage container orchestration platforms such as Azure Kubernetes Service (AKS) or OpenShift to ensure optimal workload distribution. Enhance monitoring and tracking tools (e.g., Azure Monitor, ELK, Log Analytics) to proactively detect and resolve issues. Collaborate with internal teams to implement best practices for Azure cloud deployment and configuration. Develop automation scripts for routine operational tasks, incident responses, and cloud cost optimization. Maintain detailed documentation of processes, incidents, and cloud architecture. Participate in a rotating on-call schedule to ensure 24/7 availability for critical incidents. Qualifications Bachelor's degree in Computer Science, Engineering, or a related field. 8+ years of experience in cloud support, operations, or a related role. Hands-on experience with Microsoft Azure (preferred) or other cloud platforms. Proficiency in container orchestration platforms like AKS or OpenShift. Expertise in automated deployment pipelines, particularly Azure DevOps. Familiarity with enterprise monitoring platforms such as Azure Insights, Grafana, or Site24/7. Proficiency in scripting languages like PowerShell or Python. Proven experience in incident management and maintaining SLAs for critical production environments. Knowledge of Postgres databases. Preferred Qualifications Certifications in cloud platforms (e.g., Microsoft Azure Administrator). Familiarity with ITSM tools (e.g., Zendesk, ServiceNow). Knowledge of compliance and security best practices in cloud environments. Soft Skills Strong problem-solving and analytical abilities. Excellent communication and collaboration skills. Attention to detail and a proactive mindset. Innovative and forward-thinking approach to operational challenges. What's in it for you Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin's privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice. Show more Show less

Ultimate.ai IT Pune, Maharashtra, India Posted on Jun 10, 2025 Apply now Job Description Business Analyst, Collaboration Tools Zendesk is re-envisioning how we use our collaboration tools to provide an outstanding employee experience! We want to be innovators with how employees are served and provide a showcase example that our industry peers can follow. Successful candidates should be experienced with managing Google Workspace (formerly G Suite) as well as other collaboration tools, successful at working with internal partners, and proficient in implementing leading SaaS applications. The successful candidate will collaborate with various internal partners, including but not limited to, Product Development, People & Places, Go To Market, and Internal Communications. This role resides within the Enterprise-Wide Applications team and will have a variety of responsibilities, including assisting with strategic projects from start to finish, implementing governance within our collaboration applications, collaborating with leadership to develop and maintain our long-term roadmap to ensure scalable, secure, and innovative solutions to facilitate Zendesk’s growth. Partner with our Global Service Desk to train the team on standard methodologies and create and maintain both internal and employee-facing documentation for supporting Google Workspace and other collaboration applications to ensure best-in-class service for all of Zendesk! This position is in-office, but candidates only have to work 2-3 days onsite per week. We require fluency in written and spoken English. What you'll be doing Partner closely with various Zendesk organizations to turn short and long-term business needs into high quality, scalable, secure systems to enable Zendesk’s critical initiatives. Develop positive relationships with business partners. Understand their goals, workflows, and processes. Use your deep system knowledge to drive system strategy/vision, design, and implementation to mutually beneficial ends. Work in partnership with management and business partners to prioritize and shape our team’s roadmap and long-range planning. Assist with system improvement projects from design through implementation and support. The individual in this role will be working directly with users to collect requirements, implement, test and deploy new features on a periodic basis. Identify manual processes and problems for both the business and the employees who use Enterprise-Wide Applications and work to determine solutions. Support our Global Service Desk team in technical troubleshooting employee issues. What you bring to the role Basic Qualifications 2+ years of experience administering Google Workspace Proven track record of having implemented, improved and supported enterprise-class SaaS systems. This includes planning, analysis and design, configuration, development, data migrations, system testing, cutover plan, and production support. Demonstrable ability to work closely with a diverse and distributed team Solid grasp of IT fundamentals, including SDLC, agile methodologies, and change management. Bachelor's degree or equivalent work experience Preferred Qualifications 2+ years of consulting experience, preferably focused on process optimization, system implementations, and application integrations. Experience handling multiple SaaS collaboration applications Certified Google Workspace Admin or Developer Familiar with Google Workspace APIs, using GAM, and experienced using SDLC to build and maintain integrations with Integration Platform as a Service (iPaaS) technology. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. 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Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About The Role The Roblox Operating System (ROS) team is responsible for the foundational technology and services that power all experiences on Roblox. This critical team ensures a seamless, performant, and reliable platform for our global community of users and developers. You will be the first Product Manager hire for our India office, reporting to Theresa Johnson, the Head of Product for ROS. You will play a pivotal role in building and enhancing our data analytics capabilities within the Roblox operating system, collaborating closely with the India-based Data Engineering team, which includes an Engineering Manager, three engineers, and multiple data scientists. This is a full time onsite role based out of our Gurugram office. Shift Time: 2:00PM - 10:30PM IST (Cabs will be provided) You Will Collaborate with data engineering and product engineering teams in India to build integrated analytics tooling. Develop cross-functional data visualization and reporting capabilities. Implement advanced insights extraction methodologies. Develop self-service data exploration tools. Integrate data analytics capabilities into Roblox operating system. Ensure seamless data flow across organizational platforms. Implement cutting-edge data infrastructure solutions. Build a scalable data registry that will allow us to understand, register, classify and govern data across all of ROS. This will involve partnering with data engineers to build and maintain robust data pipelines integrating diverse sources like HR systems (Workday, Greenhouse), collaboration tools (Slack, Zoom), business applications (Pigment, Zendesk), and internal Roblox applications. Partner with Data Scientists to process and transform data into actionable insights, developing systems that generate builder development signals and promote positive behaviors. Contribute to achieving key outcomes such as reducing data access request resolution time by 60%, increasing self-service data exploration adoption by 75%, and achieving 99.9% data pipeline reliability. You Have A Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, or a similar technical field. 8+ years of product management experience, with a focus on data platforms, analytics, or developer tools. Strong understanding of data infrastructure, data warehousing, and ETL processes, including experience with data governance tools focusing on discovery, cataloging, metadata management, classification, and quality assurance. Proven ability to work autonomously and define product scope in ambiguous environments. Experience collaborating with engineering and data science teams to deliver impactful data products. Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences. You Are Someone with strong product intuition of what we should be doing rather than just following instructions. Highly organized with a strong sense of urgency. A collaborative team player who can navigate cross-functional partnerships effectively. Adaptable and comfortable working in a fast-paced, evolving environment. A strategic thinker with a bias for action and a focus on delivering measurable results. Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process. Show more Show less

Ultimate.ai Product Pune, Maharashtra, India Posted on Jun 10, 2025 Apply now Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Job Description Zendesk is a global leader in customer service and employee service software, renowned for its powerful yet user-friendly solutions. At Zendesk, we believe in building better customer relationships through our suite of products that are smart, flexible, and reliable. We have a rare opportunity for a seasoned Product Manager to help define the future of the global admin experience for all Zendesk products. This PM will define, execute, and iterate on building products that empower all Zendesk administrators with AI-driven insights on what capabilities they need to setup, configure, and tune, in order to optimize their customer experience outcomes. What You'll Do Zendesk is looking for an innovative and passionate product manager to drive product development for Zendesk’s Admin Center. This leader will be critical in defining the strategy, vision, and roadmap around the admin experience for all existing and future customers, while collaborating with cross-functional teams to drive growth and customer success. You will be responsible for working with our 130k+ customers to understand how they configure their Zendesk instance, craft a future world on how it could be better, and execute on it relentlessly. You’ll work cross-functionally with partners across product and engineering, design, go-to-market, data science, and program management to plan our growth and product development goals. This role requires deep technical expertise in SaaS Product Development, AI/ML products, and customer-centric delivery. The ideal candidate has led initiatives that significantly impacted adoption and productivity metrics across tens of thousands of customers. Key Responsibilities Provide specialised and inspiring product leadership to stakeholders, customers and counterparts as we bolster our offerings for this segment. Collaborate closely with engineering, product design, marketing, customer success, sales, data science, program management, documentation, and legal teams to enhance existing admin experience offerings, and build 0-1 functionality in this space Develop and articulate compelling roadmaps and strategies for the Zendesk Admin Center, informed by customer needs, key personas, market trends, and business objectives. Engage directly with our broad set of external customers, and internal stakeholders contributing into the admin experience, to gather requirements and feedback. Own and drive key performance indicators (KPIs) related to product delivery, customer satisfaction, and business impact. Cultivate a culture of product excellence, fostering innovation and customer-centricity within Product Management. Share your subject matter expertise and build knowledge and empathy across the business for the needs of this specific market. Qualifications Bachelor's degree in Computer Science, or a related field. 5+ years of experience in product management, ideally in a B2B landscape Proven track record of delivering successful products in a SaaS environment. Strong technical acumen with the ability to interface effectively with customers, engineering teams and design teams. Exceptional leadership skills with demonstrated experience in leading specialized, cross-functional teams. Excellent communication and presentation skills, both written and verbal, with the ability to articulate complex solutions clearly. Ability to think strategically about the challenges specific to the SaaS administrator persona and execute methodically. Strong analytical and problem-solving skills with a focus on key metrics and user behavior. This role is a rare opportunity to drive major customer and business outcomes in a high-growth environment. If you're passionate about building great products, we'd love to hear from you. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. 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About the Job & Shakudo At Shakudo, we are building the world’s first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo’s end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs. As we continue to scale, we are seeking a team of Technical Support Specialists to join Shakudo on a fully remote basis. In this role, you will be responsible for providing technical support for the Shakudo AI & Data Platform across multiple time zones, focusing on delivering high-quality service to our global customer base. You will play a key role in troubleshooting technical issues, providing platform support, and collaborating with engineering teams to ensure seamless customer experiences. What You’ll Do Customer Interaction & Troubleshooting : Respond promptly to customer queries related to Shakudo's AI & Data Platform, including platform setup, deployment, AI/ML workflows, data pipelines, integrations, and system performance. Documentation & Escalation : Maintain accurate records of customer issues and troubleshooting steps. Escalate issues to internal teams as necessary, ensuring smooth transitions and timely resolution. Communication & Collaboration : Provide clear, concise, and professional technical support via written communication platforms (e.g., Microsoft Teams, Slack, and Email). Collaborate with engineering and product teams to resolve recurring issues. Platform Areas & Technologies : Specialize in several areas of the Shakudo platform, such as platform deployment, Kubernetes, Docker, AI/ML workflows (MLflow, OpenAI, LLM tools), data pipelines, storage (Postgres, NoSQL, MinIO), integrations, and system performance monitoring (Prometheus, Grafana). What You’ll Bring 1-3 years of experience in technical support, IT HelpDesk, or related customer support roles, with a strong understanding of AI, DevOps, or cloud-native technologies. Proficiency in troubleshooting containerized environments using Kubernetes and Docker. Experience with AI/ML workflows, including familiarity with frameworks like TensorFlow, PyTorch, MLflow, and tools for API integrations. Experience in providing technical support in cloud environments (e.g., AWS, Azure). Excellent written communication skills in English, with the ability to explain complex technical concepts clearly. Proactive approach to problem-solving and customer support, with strong attention to detail. Familiarity with tools like Zendesk or ServiceNow for ticketing and customer issue tracking. Experience in maintaining and improving technical documentation. Schedule Shift 9am-5pm EST hours Shakudo is an equal opportunity employer and encourages candidates of all backgrounds to apply. We foster diversity and inclusivity and welcome applications from a broad range of backgrounds and experiences. Show more Show less

Designation : Customer Support Manager Venue: Enkel, 3rd Floor in AltF Coworking Spaces, Plot 21, Sector 142, Noida, UP, 201304. (Walking distance from Noida, Sector 142 Metro Station at Aqua Line) Map Location: Tap Here (Search for "Optimus Information" for the exact location on Google map) Directions: Take 1st Left after the Sec 142 Metro station, again take first left, then take 1st right for the 3rd building of AltF Coworking Space in front of a big park. Time: 10 AM to 4 PM Date: 13-June-2025 Kindly carry a copy of resume Role and Responsibilities: Lead and manage the customer support team, providing guidance, mentorship, and performance evaluations to maintain high service standards. Engage proactively with clients to understand their business goals, ensuring successful transition from onboarding, retention, and long-term satisfaction. Analyze customer support metrics and trends to assess team performance, address issues, and make data-driven improvements for resource allocation and service optimization. Build and maintain strong relationships with clients, acting as the primary point of contact for escalations and issue resolution, ensuring client expectations are met or exceeded. Collaborate closely with internal teams (Sales, Product, and Operations) to ensure alignment on client expectations, deliver seamless accounting solutions, and ensure continued value delivery. Conduct regular check-ins with clients to review their satisfaction, identify expansion opportunities, and o Perks and Benefits: Medical Insurance Organizational funded training and certificates

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are looking for a seasoned Techno-Functional Candidate with deep domain expertise in Customer Success / Customer Support. As a Lead – Business Systems Services, you will be responsible for bridging the gap between business needs and technical solutions. You will collaborate with cross-functional teams to design scalable solutions, ensure seamless tool adoption, and deliver high-impact outcomes in the CX domain. Key Responsibilities Partner with CX business stakeholders to gather, understand, and document functional and technical requirements. Translate business needs into clear, actionable solution designs for product, engineering, and QA teams. Query, analyse, and interpret data to derive insights and inform strategic decisions. Work closely with developers and QA to validate and deploy solutions that meet stakeholder expectations. Lead or participate in requirement walkthroughs, sprint planning, and user acceptance testing (UAT). Create process maps, functional specifications, and data flow diagrams to support solution design. Configure CX applications (such as Freshdesk, Salesforce, or ServiceNow), create custom workflows, set up automations, and manage settings based on business needs. Design and implement integrations using webhooks, API calls, or third-party automation tools. Use tools like Postman to test APIs, validate payloads, troubleshoot errors, and support integrations. Drive continuous improvement initiatives across tools, workflows, and data pipelines. Maintain thorough documentation of all solutioning activities, configurations, and business decisions. Provide mentorship to junior team members and contribute to building a high-performance CX systems function. Qualifications 7–10 years of experience in techno-functional roles supporting Customer Success / Support / CRM / ITSM domains. Strong business analysis and stakeholder engagement skills; proven ability to define and document functional specs. Proficiency in SQL for data querying, validation, and trend analysis. Hands-on experience with CX platforms such as Salesforce, Freshdesk, ServiceNow, Zendesk, etc. Ability to configure applications, build workflows, and manage custom automations to meet business requirements. Experience working with APIs and integrations, including the use of webhooks, custom scripts, or middleware tools. Proficiency in using Postman or similar tools for testing and validating REST APIs. Familiarity with Agile/Scrum methodologies and tools like JIRA, Confluence, or similar. Proven ability to create process flows, write BRDs/FRDs, and contribute to technical solution design. Excellent written and verbal communication; ability to influence stakeholders across business and IT. Preferred Qualifications Exposure to AI/ML-powered CX solutions or analytics tools (e.g., dashboards, reporting). Understanding of data integration platforms and automation tools (e.g., Workato, Zapier). Background in process optimization or managing support improvement programs is a plus. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team!We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc Familiarity with website architecture, aesthetics, and user experience principles Knowledge of web accessibility standards and best practices Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. Why Join Us? At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply Powered by JazzHR DIyuJB6Mob Show more Show less