4268 Zendesk Jobs - Page 44

Job Description Monitor and log all incoming queries in CRM or ticketing systems (e.g., Salesforce, Certinia, ServiceNow, Zendesk). Categorize, prioritize, and assign queries based on urgency and business impact. Ensure consistent and complete documentation of each query for traceability and reporting. Act as a liaison between internal teams, clients, and vendors to gather information and resolve issues. Follow up with stakeholders to ensure timely closure of queries within defined SLAs. Escalate complex or unresolved cases to appropriate teams for action. Must-Have Skill Sets Hands-on experience with Salesforce or similar CRM/ticketing tools (Certinia, ServiceNow, Zendesk, etc.). Proficient...

Company Description Wedding Asia is a premier name in the wedding industry, offering an exquisite range of wedding indulgences since 2006. The collections at Wedding Asia showcase superb craftsmanship by blending modern with traditional and classical with contemporary designs. Our mission is to provide a unified platform for sellers and buyers in the Indian Wedding Industry, making it easier for them to connect without endless searching. Job Summary: We are looking for a friendly, empathetic, and solution-oriented Customer Care Representative to join our team. You will be the first point of contact for customers, responsible for resolving inquiries, handling complaints, and ensuring a smooth...

Job Description About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 1,00,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Who We’re Looking For Zendesk’s Employee Experience Applications team shapes how 6,000+ colleagues connect, build, and ship great products. We need an...

Job Title: AI Engineer – Internal Tooling & Automation Location: Kerala (Preference will be given to candidates based in Kerala) Role Summary We are looking for a forward-thinking and passionate AI Engineer to join our Internal Tooling and Automation team. This role is a unique blend of software engineering, automation, and applied artificial intelligence. As an AI Engineer, you will play a key part in designing and building tools that empower operations teams, streamline business processes, and deliver seamless customer support experiences. Unlike conventional engineering roles, this position focuses not only on building scalable systems but also on embedding AI and ML intelligence into tho...

Company: Trycon Technologies Private Limited Job Title: Sales Development Representative CTC: INR 5 - 8 LPA + (Uncapped) Sales Commissions Location: Noida (Hybrid) About Trycon At Trycon, we're helping India build into a Product Nation, creating globally competitive software products right from concept to scale. Our flagship product, Scanova, is a cutting-edge QR Code management platform trusted by top brands worldwide, Amazon, Intel, Cisco, McDonald's, and many more across 114 countries. Our innovative suite includes Ticket Generator, QR Mark, and QR Batch, providing seamless solutions for promotions, operations, event management, and document verification. We operate on agile, lean-startup...

Job Description About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 1,00,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Who we’re looking for Zendesk’s Employee Experience Applications team shapes how 6,000+ colleagues connect, build, and ship great products. We need an...

Job Information Date Opened 10/06/2025 Job Type Full time Industry Customer Service Work Experience 5-8 years City Mohali State/Province Punjab Country India Zip/Postal Code 140301 Job Description We are looking for a Manager - Live Operations to lead our front-line operations team and ensure our product Evermile delivers world-class service to our merchants and partners every day. You’ll manage a team of Operations Associates, oversee all aspects of live operations and customer support, and build the processes, training, and tools that enable our team to scale efficiently. This role is ideal for someone who thrives in fast-paced environments, loves solving problems in real time, and places ...

Role Overview: Join the team at CloudRock and take advantage of a generous Sign-On Bonus! You will benefit from an exceptional quick joiner bonus of 5 LPA, in addition to our general sign-on bonus of 2 LPA. As a Workday Support Analyst, your primary responsibility will involve analyzing and troubleshooting Workday configuration, business processes, security, and integration issues. Your role will entail collaborating with support teams, documenting activities, testing configuration changes, and ensuring that support delivery meets client expectations. Additionally, you will have the opportunity to participate in knowledge-sharing activities, continuous learning, and be part of an on-call rot...

Role Overview: As an Associate Director of Customer Support (US Market) at The Knot Worldwide, you will lead and scale the India-based Customer Operations team supporting the entire US customer base. Your role will involve driving operational success, shaping long-term strategy, and fostering a high-performance culture within TKWW's values. You will oversee a team of direct reports and collaborate with various departments to ensure alignment with broader business goals. This role is suited for a hands-on leader passionate about coaching, streamlining processes, and driving change. Key Responsibilities: - Lead day-to-day operations for Customer Support, Collections, and Billing/Policy teams s...

Location: Delhi, India Employment Type: Full-Time Company: Auto-Nex Insurance Services Ltd. Salary: To be discussed during the interview process Job Summary We're looking for a Customer Service Representative based in Delhi who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. If you're a strong communicator, problem-solver, and team player, we'd love to connect with you! What You'll Do Handle customer inquiries via phone, email, live chat, or social media Resolve product or service-related issues with professionalism and efficiency Log customer interactions and maintain accurate records in CRM tools Provide clear and helpful information...

Key roles and responsibilitiesThe day-to-day duties of a Customer Support Executive are varied and depend on the industry. Common responsibilities include: Customer interaction : Handling customer queries, complaints, and requests through various channels, such as phone, email, live chat, and social media. Problem-solving : Troubleshooting and resolving product or service issues by diagnosing the root cause and offering practical, step-by-step solutions. Information provision : Guiding customers and providing accurate information about products, services, and company policies. Record-keeping : Maintaining detailed and accurate records of customer interactions and resolutions using Customer R...

We are seeking a highly motivated and customer-oriented L1 Support Analyst to join our team. The ideal candidate will possess excellent communication skills and will be responsible for providing technical and application support through email, voice calls, and a ticketing system. This role requires a proactive attitude, problem-solving ability, and a strong commitment to delivering high-quality support to internal or external users. Key Responsibilities: Respond to support requests via email, voice call, and ticketing tool in a timely and professional manner. Log, Categorize, prioritize, and manage tickets using the organization's ticketing system (e.g. Zendesk). Troubleshoot and resolve tec...

UnifyCX, a fast-growing BPO and AI-driven CX solutions company, is looking for a Claims Executive to join our team in Mangalore. Key Responsibilities: * Process and review documents received via USPS, email, and fax. * Ensure accuracy and compliance with company protocols. * Identify and escalate case-related issues to leadership. * Support projects and additional tasks as assigned. Experience: 1- 3 years Prior work experience preferred. Technical Skills: * Zendesk (mandatory) * MS Office Suite & Adobe * Strong communication skills * Detail-oriented, organized, and problem-solving mindset. * Comfortable handling confidential information.

As a WordPress Support Specialist at Elicus, you will play a crucial role in providing top-notch technical support to clients utilizing DiviExtended and WPMozo products. Your expertise in WordPress, coupled with exceptional communication skills, will help customers navigate through any challenges they may face, ensuring a seamless experience. **Role Overview:** You will be responsible for: - Responding to customer inquiries through email, live chat, and support tickets promptly and professionally. - Diagnosing and resolving technical issues related to WordPress themes, plugins, and configurations, including DiviExtended and WPMozo products. - Guiding customers on product features, setup proc...

Spreetail?propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com . As a Principal Software Engineer, you'll lead a cross-functional team to build and scale Spreetail's Customer Experience offerings to improve customer retention, decrease various leakages in returns/refunds, and increase automation of very manual processes. You'll influence product, strategy, and tech direction, and collaborate with executive stakeholders in Merchandising, Supply Chain, Brand Management, and Customer Experience. How You Will Achieve Success Build and...

Responsibilities Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Support Tier 2 - Sr Professional I We are seeking a motivated and hands-on Team Leader / TeamManager to lead a small but high-performing team responsi...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickl...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickl...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickl...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickl...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickl...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickl...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickl...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickl...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickl...