2821 Zendesk Jobs - Page 44

Company Overview: Talent Systems, LLC is the leading technology solution provider for casting and auditioning to the entertainment industry. Casting directors and agents worldwide use Talent Systems’ portfolio of products to source and manage talent across film, television, commercials, theater, and digital projects, powering an unparalleled, global casting software ecosystem. We are headquartered in Los Angeles and operate in the US, Canada, Mexico, UK, Australia, and India. Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Staff Me Up, Tagmin, Casting Frontier, and Cast It Reach. Team Overview: The Talent Systems Support team delivers responsive, knowledgeable, and...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

At project44, we believe in challenging the status quo because we know a better supply chain isn't just possibleit's essential. Our Decision Intelligence Platform, Movement, is redefining how global supply chains operate by transforming fragmented logistics data into real-time, AI-powered insights. We empower companies to connect instantly, see clearly, act decisively, and automate intelligently with our Supply Chain AI, enhancing visibility and driving smarter execution. We are looking for a Sr. Enablement Manager to join our Product Design team. In this role, you will play a pivotal part in driving user adoption and engagement through clear, compelling, and educational content across the e...

About Us WeWork India is one of India’s leading flexible workspace operators – ‘Great Place To Work’ certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes. Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions. At WeWork India, we’re driven by collaboration, creativity, and a shared vision to redefine the future of work. If y...

As a project coordinator at Premiere Digital Services (PDS), you will play a crucial role in representing the company to clients, ensuring high-quality customer service through prompt responses to tickets and effective communication with developers. Your responsibilities will include addressing client questions and concerns, escalating software bugs to the appropriate teams, and documenting new software features for the help center database. Collaboration with internal departments and the ability to derive meaningful insights from ticketing data will be key aspects of the role. Your primary duties will involve responding to client tickets in a timely manner, providing personalized attention ...

As a Tech Support Lead at Level AI in Noida, India, you will play a crucial role in revolutionizing the contact center industry with cutting-edge AI technology. Your primary responsibility will be to take ownership of technical support and help scale the support function by resolving customer tickets and leading a team of support engineers. Initially, you will be hands-on in resolving customer tickets during Pacific Standard Time (PST) business hours while developing deep expertise in product implementation, usage, and documenting patterns and processes. You will also serve as the primary escalation point for urgent technical issues and work towards automating processes using AI. As Level AI...

As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiencyfrom cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission. Couchbase is l...

Key Responsibilities:- · Respond to customer queries via email, chat, or ticketing systems. · Assist in troubleshooting software-related issues and escalate technical bugs to the development team. · Guide users through product features and provide basic product training or documentation. · Maintain detailed logs of issues and resolutions using support tools like Freshdesk, Zendesk, or Zoho Desk. · Collaborate with internal teams (Product, QA, Tech) to resolve complex issues. · Identify recurring issues and suggest improvements to enhance customer satisfaction. · Help with onboarding new clients or users when required. Required Skills:- · Strong communication skills in English (verbal and wri...

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. In pursuit of this vision, we are seeking a dedicated Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape. You will play a vital role in growing our Commercial account base and closing deals of varying sizes and sales cycles.  Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing ...

Key Responsibilities: Own and manage Level 2/3 customer escalations received via email, social media, or call center Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution Maintain TAT and quality SLAs for escalated tickets Provide clear, empathetic, and professional communication to customers throughout the resolution process Identify recurring issues and work with internal teams to propose process or product improvements Log, track, and report escalation trends and performance metrics to stakeholders Support training and mentoring of junior support agents on handling sensitive cases Work closely with QA and Training teams to align ...

We are looking for a proactive and detail-oriented Customer Support Executive (MALE) for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to e...

We’re Hiring: Remote Customer Service Representative Location: Remote (Applicants based in Singapore or similar time zone preferred) Employment Type: Full-time / Part-time Level: Entry to Mid-Level Are you a people person with strong communication skills and a passion for solving problems? Join our team as a Remote Customer Service Representative, where you'll support customers across digital channels from the comfort of your home. Key Responsibilities: Provide prompt, professional support via email, live chat, and/or phone Resolve customer inquiries related to orders, products, returns, and technical issues Maintain accurate records of customer interactions Escalate complex issues to the re...

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits th...

We are looking for a proactive and detail-oriented Customer Support Executive (MALE) for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to e...

📢 Hiring Alert: Zendesk Administrator| Pro-Vigil Inc 📍 Location: Hyderabad 🕒 Shift: 12:00 PM to 9:00 PM 🗓️ Days: 5 Day's Work From Office 🕑 Notice Period: Immediate to 30 Days Experience Level: 3 + Years The Zendesk Administrator is responsible for the administrative management of Zendesk, including day-to-day configuration, support, and maintenance of our Zendesk instance. Additionally, you will focus on continuously improving the platform to support our growth. You will collaborate closely with Customer Success, Operations, and other key stakeholders to enhance efficiency and scalability. As part of the Revenue Operations team, you will have the opportunity to interact with highly skilled ...

Location: India Type: Full-Time Contractor | Primarily Internal (minimal client-facing responsibilities) Industry: Health Tech | SaaS About Projile Corporation Projile is a technology consulting and product development firm specializing in building and scaling cloud-based B2B SaaS solutions for the public sector, healthcare, and community-based organizations . Our mission is to deliver mission-driven digital platforms that empower organizations and improve outcomes across North America. As part of our rapid growth, we are expanding our delivery and support team to ensure our clients receive high-quality, responsive, and technically sound support . The Role We’re seeking a Technical Support M...

We are looking for a Customer Success Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers. The Customer Success Manager will deliver technical leadership coupled with a deep understanding of customer support methods to drive greater business value and satisfaction. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support. ...

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. In pursuit of this vision, we are seeking a dedicated Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape. You will play a vital role in growing our Commercial account base and closing deals of varying sizes and sales cycles. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partn...

Timelessly inspired, endlessly enhanced- RENÉE Cosmetics is an Indian makeup brand that's redefining beauty with its range of high quality, cruelty-free and FDA-approved innovative range of products. RENÉE believes in empowering women to own and enjoy their bold, ambitious persona and let their glam do the talking. The art of cosmetics is a true liberator and a beautiful form of expressing oneself in tones and shades. We seek inspiration from timeless beauty and transform it to meet the needs of the modern woman. Job Description: Team Lead – Customer Support is responsible for managing the day-to-day operations of the customer support team, ensuring timely and quality resolution of customer ...

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. In pursuit of this vision, we are seeking a dedicated Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape. You will play a vital role in growing our Commercial account base and closing deals of varying sizes and sales cycles.  Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing ...

Job Information Date Opened 08/04/2025 Job Type Permanent RSD NO 11271 Industry IT Services Min Experience 2 Max Experience 4 City Hyderabad State/Province Telangana Country India Zip/Postal Code 500001 Job Description Required Skills & Qualifications 2 to 4 years of experience in email support processes within a BPO or similar setup. Excellent written English with strong grammar, tone, and adaptability to different customer contexts. Proven experience in performance monitoring, reporting , and driving process improvements . Proficient in using email/ticketing platforms such as Zendesk, Freshdesk, Salesforce, and Outlook. Skilled in MS Excel, Google Sheets , and handling reporting dashboards...

We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: • Own and manage Level 2/3 customer escalations received via email, social media, or call center • Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution • Maintain TAT and quality SLAs for escalated tickets • Provide clear, empathetic, and professional communication to customers throughout the resolution process • Identify recurr...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Ent...

ZeroFox seeks an enthusiastic Data Analyst to join our growing Business Intelligence team. You will be responsible for analytics needs and quality assurance across the organization, working with teams and leadership to define and shape self-service analytics and a data driven organization. You&aposll also help drive a robust quality assurance and data accuracy practice, as well as grow the relationship between the Analytics team and the rest of the organization, empowering team members to reach out and request analytical support as they need it. If you are a self starter, excited about building a data driven culture, and motivated by making an impact, then you may be a good fit for this role...

Profile: Email support executive Male/Female Qualification: 10th pass/ Graduate Salary: upto 20 k Shift: Day/ Rotational Responsibilities: Respond to customer emails efficiently, addressing their concerns, queries, and requests in a professional and friendly manner. Provide product or service-related assistance through email, guiding customers with troubleshooting steps, solutions, or alternatives. Investigate and resolve customer issues, escalating to higher levels of support when necessary. Document and track customer interactions in the CRM system for future reference and follow-up. Ensure timely responses and follow-ups, adhering to company-defined response time targets and service level...