1644 Zendesk Jobs - Page 41

The rise of remote work has transformed the job market, offering professionals in the USA unprecedented flexibility to work from anywhere while maintaining full-time employment. With companies increasingly adopting “work-from-anywhere” policies, 2025 is a prime year to explore high-paying, fulfilling remote career opportunities. Whether you’re a seasoned professional or just starting out, this guide highlights the top full-time remote jobs hiring right now in the USA, along with actionable insights to help you land your dream role. From tech to healthcare to creative fields, we’ve curated a list of in-demand positions based on current trends and job board data. This SEO-optimized article is designed to help you navigate the remote job landscape, offering details on job roles, required skills, salary ranges, and tips for standing out in a competitive market. Let’s dive into the top full-time remote jobs hiring in the USA in 2025! Why Remote Work is Thriving in 2025 Benefits Remote work has become a cornerstone of the modern workplace, driven by advancements in technology, changing employee expectations, and the proven benefits of flexibility. According to Forbes, around 70% of workers are expected to work remotely at least five days a month by 2025. Companies are tapping into a global talent pool, prioritizing output over office attendance, and offering competitive salaries to attract skilled professionals. Here’s why remote work continues to thrive: Flexibility and Work-Life Balance: Remote jobs allow employees to manage their schedules, reduce commutes, and achieve a better balance between personal and professional lives. Cost Savings for Employers: Companies save on office space and operational costs, enabling them to invest in top talent regardless of location. Technological Advancements: Tools like Zoom, Slack, and advanced CRMs make remote collaboration seamless and efficient. Employee Demand: Surveys show that a significant percentage of workers prefer remote or hybrid roles, pushing employers to adapt. With this backdrop, let’s explore the top full-time remote jobs hiring right now in the USA, organized by industry and demand. Top Full-Time Remote Jobs in Technology Role The tech sector continues to lead the remote work revolution, offering a wide range of roles for developers, engineers, and IT professionals. Here are some of the most sought-after tech positions in 2025: Software Engineer Software engineers design, develop, and maintain applications, making them indispensable in the tech world. Remote software engineering roles are abundant, with companies like Google, Amazon, and startups posting openings daily. Key Responsibilities: Write clean, efficient code for web and mobile applications. Collaborate with cross-functional teams to design software solutions. Debug and optimize existing systems. Stay updated on emerging technologies. Skills Required: Proficiency in languages like Python, Java, JavaScript, or C++. Experience with frameworks like React, Angular, or Django. Knowledge of cloud platforms (AWS, Azure, Google Cloud). Strong problem-solving and communication skills. Salary Range: $100,000–$180,000/year Where to Find Jobs: We Work Remotely, Remote.co, LinkedIn (filter for “remote” jobs). Full Stack Developer Full stack developers handle both front-end and back-end development, making them versatile hires for companies building complex digital products. Key Responsibilities: Develop user-facing interfaces and server-side logic. Integrate APIs and third-party services. Ensure scalability and performance of applications. Work with designers and product managers to align on project goals. Skills Required: Expertise in HTML, CSS, JavaScript, and back-end languages like Node.js or Ruby. Familiarity with databases (SQL, NoSQL). Experience with version control (Git). Agile development experience. Salary Range: $95,000–$165,000/year Where to Find Jobs: FlexJobs, Jobspresso, Remote OK. Also Read: Best Part Time Remote Jobs to Earn Extra Income in the USA Cybersecurity Analyst With cyber threats on the rise, cybersecurity analysts are in high demand to protect company data and systems remotely. Key Responsibilities: Monitor networks for security breaches. Conduct vulnerability assessments and penetration testing. Develop and implement security protocols. Respond to and mitigate cyber incidents. Skills Required: Knowledge of firewalls, encryption, and security frameworks (NIST, ISO). Experience with tools like Splunk or Wireshark. Certifications like CISSP or CompTIA Security+. Analytical and detail-oriented mindset. Salary Range: $90,000–$150,000/year Where to Find Jobs: Nodesk, Remote4Me, LinkedIn. Top Full-Time Remote Jobs in Digital Marketing Digital marketing thrives on flexibility, making it a hotspot for remote opportunities. These roles focus on driving brand awareness and revenue through online channels. SEO Specialist SEO specialists optimize websites to rank higher on search engines, driving organic traffic and boosting visibility. Key Responsibilities: Conduct keyword research and competitor analysis. Optimize on-page elements like meta tags, headers, and content. Build high-quality backlinks to improve domain authority. Use analytics tools like Google Analytics to track performance. Skills Required: Proficiency in SEO tools (Ahrefs, SEMrush, Moz). Understanding of Google’s algorithm updates. Content creation and optimization skills. Data-driven decision-making abilities. Salary Range: $50,000–$85,000/year Where to Find Jobs: Remoters, Working Nomads, We Work Remotely. Content Marketing Manager Content marketing managers create and distribute engaging content to attract and retain audiences, often working closely with SEO and social media teams. Key Responsibilities: Develop content strategies aligned with business goals. Create blog posts, whitepapers, and social media content. Manage content calendars and coordinate with writers. Analyze content performance metrics. Skills Required: Strong writing and editing skills. Knowledge of CMS platforms (WordPress, HubSpot). Familiarity with SEO and social media trends. Project management experience. Salary Range: $70,000–$130,000/year Where to Find Jobs: Remote.co, ProBlogger, Jobgether. Social Media Manager Social media managers craft campaigns to engage audiences and build brand loyalty across platforms like Instagram, Twitter, and LinkedIn. Key Responsibilities: Develop and execute social media strategies. Create and schedule posts, including visuals and copy. Monitor engagement metrics and adjust campaigns. Collaborate with influencers and marketing teams. Skills Required: Expertise in social media platforms and tools (Hootsuite, Buffer). Creative content creation skills (Canva, Adobe Suite). Understanding of analytics and advertising platforms. Strong communication skills. Salary Range: $60,000–$110,000/year Where to Find Jobs: FlexJobs, Remote OK, LinkedIn. Top Full-Time Remote Jobs in Healthcare The healthcare sector is embracing remote work, particularly in telehealth and administrative roles, expanding access to care and expertise. Telehealth Nurse Telehealth nurses provide remote patient care through virtual platforms, addressing the growing demand for accessible healthcare. Key Responsibilities: Conduct virtual patient consultations and assessments. Provide medical advice and follow-up care. Document patient interactions in EHR systems. Collaborate with physicians and healthcare teams. Skills Required: Active RN license and clinical experience. Proficiency with telehealth platforms. Strong communication and empathy skills. Knowledge of HIPAA regulations. Salary Range: $75,000–$120,000/year Where to Find Jobs: Remote.co, USAJOBS, FlexJobs. Medical Coder Medical coders translate healthcare services into standardized codes for billing and insurance purposes, often working remotely. Key Responsibilities: Assign ICD-10, CPT, and HCPCS codes to patient records. Ensure compliance with coding guidelines. Review documentation for accuracy. Communicate with healthcare providers for clarification. Skills Required: Certification (CPC, CCS, or RHIA). Knowledge of medical terminology and coding systems. Attention to detail and organizational skills. Familiarity with EHR software. Salary Range: $50,000–$80,000/year Where to Find Jobs: We Work Remotely, Remote4Me, ZipRecruiter. Top Full-Time Remote Jobs in Education Remote education roles are booming as online learning platforms like Coursera and Khan Academy expand their reach. Online Instructor Online instructors teach courses across subjects, from coding to language skills, connecting with students globally. Key Responsibilities: Develop and deliver course content via virtual platforms. Engage students through interactive lessons and assignments. Provide feedback and assess student progress. Stay updated on educational trends and tools. Skills Required: Subject matter expertise in a specific field. Experience with LMS platforms (Moodle, Blackboard). Strong communication and presentation skills. Ability to adapt to diverse learning styles. Salary Range: $60,000–$100,000/year Where to Find Jobs: Remote.co, Jobspresso, LinkedIn. Instructional Designer Instructional designers create engaging online learning experiences, blending pedagogy with technology. Key Responsibilities: Design e-learning courses and materials. Collaborate with subject matter experts to develop content. Use authoring tools like Articulate or Adobe Captivate. Evaluate course effectiveness through learner feedback. Skills Required: Knowledge of instructional design models (ADDIE, SAM). Proficiency in e-learning software. Strong project management skills. Understanding of adult learning principles. Salary Range: $70,000–$120,000/year Where to Find Jobs: FlexJobs, We Work Remotely, Remote OK. Top Full-Time Remote Jobs in Customer Service Customer service roles are increasingly remote, offering opportunities to support clients from anywhere. Customer Success Manager Customer success managers ensure clients achieve their goals with a company’s products or services, often working remotely for SaaS companies. Key Responsibilities: Onboard and train new clients. Monitor client satisfaction and address concerns. Analyze usage data to improve customer outcomes. Collaborate with sales and product teams. Skills Required: Strong interpersonal and problem-solving skills. Experience with CRM tools (Salesforce, HubSpot). Ability to manage multiple client accounts. Knowledge of the SaaS industry. Salary Range: $80,000–$140,000/year Where to Find Jobs: Jobspresso, Remote.co, LinkedIn. Technical Support Specialist Technical support specialists assist customers with technical issues, often for software or hardware companies. Key Responsibilities: Troubleshoot and resolve technical issues via chat, email, or phone. Document support tickets and escalate complex issues. Provide user training and documentation. Collaborate with engineering teams to address bugs. Skills Required: Knowledge of technical support tools (Zendesk, Freshdesk). Strong troubleshooting and communication skills. Familiarity with software or hardware systems. Patience and a customer-focused mindset. Salary Range: $50,000–$90,000/year Where to Find Jobs: We Work Remotely, Nodesk, ZipRecruiter. Also Read: Remote Pharmacy Technician Jobs: Work From Home Roles You Can Apply For Tips for Landing a Full-Time Remote Job Securing a remote job requires a strategic approach, especially in a competitive market. Here are actionable tips to stand out: Tailor Your Resume and Cover Letter: Highlight remote work experience and digital communication skills. Use keywords from job descriptions to pass ATS filters. Build a Strong Online Presence: Optimize your LinkedIn profile with “remote” in your location and headline. Showcase a portfolio for creative or tech roles (e.g., GitHub for developers, Behance for designers). Leverage Remote Job Boards: Use platforms like FlexJobs, We Work Remotely, and Remote.co for curated listings. Set up job alerts for daily or weekly updates. Network Strategically: Join LinkedIn groups, Slack communities, or forums like Remote Work Hub. Reach out to hiring managers directly via email or LinkedIn. Prepare for Remote Interviews: Test your tech setup (camera, microphone, internet). Demonstrate familiarity with remote tools like Zoom or Trello. Avoid Scams: Research employers thoroughly, checking reviews on Glassdoor or social media. Avoid jobs requiring upfront payments or sharing sensitive information. Where to Find Full-Time Remote Jobs To Streamline Your Job Search, Focus On Platforms Dedicated To Remote Work. Here Are The Top Sites For Finding Full-time Remote Jobs In The USA We Work Remotely: The largest remote work community, featuring jobs from companies like Google and Amazon. FlexJobs: Curated listings for remote and flexible roles, with a focus on quality and legitimacy. Remote.co: Offers jobs in various categories, plus resources like Q&A forums. LinkedIn: Use the “remote” filter to find opportunities from top companies. Jobspresso: Features high-quality remote jobs in tech, marketing, and support. Nodesk: Ideal for digital nomads, with a focus on tech and marketing roles. Remote OK: Transparent listings with salary and location details. ZipRecruiter: Offers a wide range of remote jobs, including SEO and customer service. Conclusion – Full Time Remote Jobs The remote job market in the USA is thriving in 2025, offering diverse opportunities across tech, marketing, healthcare, education, and customer service. From high-paying software engineering roles to flexible customer success positions, there’s a remote job for nearly every skill set. By leveraging specialized job boards, tailoring your application materials, and building a strong online presence, you can land a fulfilling full-time remote role that aligns with your career goals. Start your search today on platforms like We Work Remotely, FlexJobs, or LinkedIn, and take the first step toward a flexible, rewarding career from anywhere in the USA. FAQs – Full-Time Remote Jobs What are the best platforms for finding full-time remote jobs in the USA? Top platforms include We Work Remotely , FlexJobs , and Remote.co , LinkedIn , Jobspresso , Nodesk , Remote OK , and ZipRecruiter . These sites specialize in remote listings and offer filters for full-time roles. What skills are most in demand for remote jobs in 2025? In-demand skills include programming (Python, JavaScript), SEO , content creation , cybersecurity , telehealth expertise , and proficiency with remote tools like Zoom , Slack , and CRM platforms . How can I avoid remote job scams? Research employers on Glassdoor or social media, avoid jobs requiring upfront payments , and verify recruiters through video calls . Never share bank details before being hired. Do remote jobs pay as well as in-office jobs? Many remote jobs offer competitive salaries , especially in tech and marketing . For example, software engineers can earn $100,000–$180,000/year , comparable to or higher than in-office roles. Can I work remotely from any state in the USA? Most remote jobs are location-agnostic , but some require specific time zones or state residency due to tax or legal reasons . Always check job listings for restrictions. What are the benefits of full-time remote work? Benefits include flexibility , no commute , cost savings , and access to global opportunities . Many companies also offer remote allowances or perks like parental leave . How do I stand out in a remote job application? Tailor your resume with relevant keywords , highlight remote work experience , and showcase digital skills . A strong LinkedIn profile and portfolio can also help. Are there remote jobs for entry-level candidates? Yes, roles like customer service , content writing , and data entry are accessible to beginners. Platforms like Pangian and Remote.co list entry-level opportunities. What tools should I learn for remote work? Familiarity with Zoom , Slack , Trello , Google Workspace , CRM tools (e.g., Salesforce, HubSpot), and industry-specific software (e.g., Ahrefs for SEO) is essential. How do I prepare for a remote job interview? Test your tech setup , research the company, and demonstrate familiarity with remote work tools . Highlight your ability to communicate effectively and manage time independently . Related Posts Top 10 Remote Customer Service Jobs You Can Start Today The Pros and Cons of Working Remote Data Entry Jobs How to Land Your First Remote Entry-Level Job: Tips and Tricks How to Thrive in Remote Customer Service Jobs: Tips for Success Best Remote Customer Success Jobs You Can Work From Anywhere Top Remote Front End Developer Jobs Hiring in 2025 Top 10 Work from Home Jobs in Delhi Hiring Now Legit Work From Home Jobs for Stepmoms: Real Opportunities & Flexible Roles in 2025 Show more Show less

Job title: Head of Customer Service - D2C Fast Fashion (chat based process) Location: Gurugram Industry: E-commerce / Fast Fashion Apparel About us: We are a fast-growing D2C e-commerce brand in the Fast fashion Apparel space, committed to delivering high-quality products and an exceptional customer experience. Our website is hosted via Shopify and we use WhatsApp channel for Customer assistant. As we continue to scale, we're looking for a proactive and experienced leader to head our chat-based customer service operations. Key Responsibilities: Lead the Support Team: Supervise and guide the day-to-day operations of the customer support team and ensure proper responses to customer queries while managing response time Chat and CRM Tools: Have experience with platforms like Freshchat, Zendesk, Intercom, or Gorgias to manage workflows for WhatsApp chat, maintain records, and provide insight to improve Chat bot response and effectiveness Handle Escalated Queries and ensure quick redressal of complex issues. RR and Exchange Request : Handle and improve process related to RR and work towards how to reduce manual interference for these queries Collaborate with Cross-Functional Teams : Collaborate closely with operations, production, logistics, and tech teams to resolve customer issues efficiently. Monitor and Audit Team Performance Metrics: Monitor team performance and drive KPIs like response time, resolution rate, CSAT, and first-contact resolution. Analyze Customer Interactions: Analyze chat transcripts and customer feedback to identify trends and areas for improvement. Stay Updated with Industry Trends: Regularly track industry updates and competitor practices to keep the support function efficient and competitive. Additional Tasks: As Oyela is a fast growing startup, there are processes, tasks and surveys needed to be implemented and done by CX team to provide best experience to Customers and to improve our services and products Qualifications & Experience: Minimum 5 years of Total work experience and Minimum 3 years of experience in heading a chat-based customer support team for an e-commerce or D2C brand. Proven ability to manage team targets, escalations, and day-to-day performance metrics. Strong written & communication skills, empathy, and customer-first mindset. Comfortable with data tracking and reporting. Exposure to WhatsApp commerce or social commerce support. Show more Show less

Chennai, India The Opportunity Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visitwww.anthology.com. We’re looking for an experienced Amazon Connect Expert to join our team and help design, configuration, and integration of advanced contact center solutions using Amazon Connect. The ideal candidate has deep technical knowledge of Amazon Connect and its ecosystem, and is skilled in creating comprehensive documentation, including user-friendly step-by-step guides for end users and technical teams. You’ll play a key role in helping us build modern, scalable, and efficient customer service experiences that integrate seamlessly with internal systems and third-party platforms. Primary Responsibilities Will Include Amazon Connect Architecture & Configuration Designing, configuring, and maintaining Amazon Connect environments, including contact flows, routing profiles, hours of operation, and agent experience Building and optimizing Lex bots, Lambda functions, and Amazon Connect Tasks Integration & Automation Integrating Amazon Connect with CRMs (e.g., Salesforce, HubSpot), ticketing platforms (e.g., ServiceNow, Zendesk), and internal tools via APIs, AWS Lambda, EventBridge, S3, DynamoDB, etc Developing automation scripts and workflows to streamline operations and reduce manual work Documentation & Guides Creating step-by-step guides, user manuals, knowledge base articles, and training materials for various stakeholders (agents, supervisors, developers) Maintaining documentation for architecture diagrams, integration patterns, and deployment processes Project Leadership & Support Leading or collaborating on the implementation of new contact center features and migrations Troubleshooting issues, monitoring performance, and ensuring high availability and compliance with SLAs Collaboration & Enablement Working closely with business stakeholders, engineers, and IT teams to translate contact center needs into scalable Amazon Connect solutions Training and mentoring internal teams on best practices, configuration, and ongoing support The Candidate Required skills/qualifications: Experience with Amazon Connect, including complex setups and integrations (at least 3 year preferred) Deep understanding of AWS services commonly used with Connect (Lambda, S3, Lex, DynamoDB, CloudWatch, etc.) Hands-on experience integrating Amazon Connect with CRMs and third-party platforms Strong documentation skills — ability to write clear, concise, and visually helpful step-by-step instructions Familiarity with contact center metrics, KPIs, and customer experience best practices Experience with scripting or coding in Python, JavaScript, or Node.js is a plus AWS certification (especially in Connect or Solutions Architect) is a plus Fluency in written and spoken English at CEF C1 level or above Preferred Skills/qualifications Experience with Amazon Connect Cases, Wisdom, Tasks, and Contact Lens Understanding of TCPA compliance and secure call handling UI/UX understanding for agent and customer interfaces Experience working in regulated industries (e.g., healthcare, finance, Education) This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthologyis an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression,protected military/veteran status, or any other legally protected factor. Show more Show less

Position: Senior Manager / Lead – Customer Support Work Experience – 5 Years. Location – Delhi Salary – 14 LPA Industry – D2C, fintech, SaaS, or consumer internet companies. Key Responsibilities Customer Experience Strategy & Execution • Build and scale the end-to-end customer experience journey across all touchpoints (voice, chat, email, social, etc.). • Define KPIs and implement systems to track CSAT, NPS, FRT, TAT, and resolution rates. • Develop SOPs, training programs, and quality frameworks to ensure high-touch, consistent customer engagement. Customer Support Operations • Set up and manage support tools (CRMs, Helpdesks like Freshdesk, Zendesk). • Drive efficiency in ticket handling, escalation management, and root-cause analysis. • Establish internal feedback loops to continually improve the customer experience. Revenue Enablement • Design and implement processes for cross-selling and upselling during customer support interactions. • Train the CX team to identify revenue opportunities while maintaining a service-first mindset. • Collaborate with Sales & Marketing teams to align on customer lifecycle journeys and value offerings. Leadership & Team Development • Hire, mentor, and manage a high-performing support team aligned with business goals and customer values. • Foster a culture of empathy, ownership, and performance excellence within the CX function. Customer Advocacy & VOC • Act as the voice of the customer internally by synthesizing feedback into actionable insights. • Drive initiatives to reduce churn, increase loyalty, and boost referral engagement. Cross-Functional Collaboration • Work closely with Product, Tech, Operations, and Marketing to resolve systemic issues and influence roadmaps. • Support campaigns and launches with seamless CX planning and execution. Show more Show less

Job Description Zendesk is seeking a Staff Software Engineer to join our Engineering Productivity team in Pune . In this role, you will tackle highly scalable technical challenges and contribute to enhancing our engineering processes. About the team: We are a newly formed Engineering Productivity Team based in Pune, dedicated to enhancing the efficiency and effectiveness of engineering teams across Zendesk. Our focus is on developing and implementing advanced engineering development tools and processes that drive productivity improvements, optimize performance, and reduce costs. By introducing innovative solutions and seamless workflows, we empower engineering teams to deliver high-quality products faster and with greater impact. Join us to be a part of building the future of engineering excellence at Zendesk! Note**: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. What you get to do every day: Technically lead a team of engineers maintaining the CI tools at Zendesk (Github, Github Actions, Artifactory) Build robust configuration driven repository, team provisioning in Github through integrations with our Identity Provider.  Continuously seek to improve the reliability and cost of the CI platforms by understanding usage patterns and preventing abuse Author RFCs to propose enhancements to the systems or process and get alignment with Security, Engineering and relevant stakeholders. Design proactive and extensive monitoring and reporting systems which improve observability of the systems and help reduce MTTR Mentor and guide engineers, fostering a culture of continuous learning and technical excellence. In order to promote a culture of accountability and transparency in project deliverables and timelines. Lead by example - conduct and participate in thorough design and code reviews to maintain high development standards, ensuring the code is clean, efficient, and maintainable. Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements, working collaboratively with cross-functional teams to ensure continuous delivery of value to our customers. Actively participate in strategic planning and roadmapping sessions, providing technical insights and aligning technical goals with business objectives. Stay informed about emerging technologies and trends, sharing insights and recommending improvements to enhance team capabilities.  What you bring to the role: 12+ years of industry experience with at least 8+ years of relevant experience in building deployment pipelines (Jenkins, CircleCI, Github Actions, Travis) Experience with working with one or more public clouds (AWS, GCP, Azure) Experience with infrastructure automation tools like Terraform, Crossplane, CloudFormation A deep understanding of containers and experience with Kubernetes & Docker. Experience in leading architectural decision-making processes and mentoring teams Strong understanding of DevOps practices and methodologies. Proficient with any of the following programming languages - Go, Python, Ruby. Excellent problem-solving skills and the ability to work under pressure. A demonstrated willingness to learn and adapt to new technologies and tools. Strong communication skills, both written and verbal - you’ll be collaborating closely with people in multiple time zones. Ability to work independently and in a team, with a proactive approach to improving processes and outcomes. About Zendesk Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Role : Computer and Information Systems Managers For Workflow Annotation Specialist Project Type: Contract-based / Freelance / Part-time – 1 Month Job Overview: We are seeking domain experts to participate in a Workflow Annotation Project . The role involves documenting and annotating the step-by-step workflows of key tasks within the candidate’s area of expertise. The goal is to capture real-world processes in a structured format for AI training and process optimization purposes. Domain Expertise Required :  Plan and deliver IT projects on time and within scope  Supervise technical and project staff  Oversee IT infrastructure and operations  Enforce information security policies and protocols  Manage vendor contracts and service agreements  Align technology strategy with overall business objectives . Tools & Technologies You May have Worked: Project & task management: Jira, Microsoft Project, Smartsheet Monitoring & analytics: Datadog, Splunk Security tools: Nessus, Qualys Service management: ServiceNow, Zendesk Cloud platforms: AWS Console, Azure Portal, Google Cloud Console Enterprise systems: SAP, Oracle ERP Collaboration tools: Slack, Microsoft Teams Open Source / Free Software Experience Project management: OpenProject, Taiga, Kanboard Monitoring & visualization: Zabbix, Prometheus + Grafana Security tools: OpenVAS Version control & DevOps: GitLab Community Edition (CE) Collaboration & support: Rocket.Chat, osTicket ERP systems: Odoo Community Edition Show more Show less

Job Title: Senior Zendesk Administrator Location : Hyderabad Experience Required: Minimum 5 years Employment Type: Full-time, Onsite Role Overview As a Zendesk Administrator, you will be responsible for the day-to-day management, configuration, and improvement of our Zendesk platform. This position involves working closely with cross-functional teams to enhance system efficiency, support analytics, and ensure scalability as we grow. Technical Skills 5+ years of experience with Zendesk or similar platforms Familiarity with Zendesk Suite (Talk, Chat, Sell) is a plus Experience in multi-brand environments Strong problem-solving, analytical, and communication skills Show more Show less

Key Responsibilities - Onboarding & Implementation• Run discovery calls, product demos, and kick‑off workshops.• Configure accounts, import menus, and set up integrations (e.g., Swiggy API).• Build project trackers and rollout dashboards in Excel, ensuring milestone adherence.Training & Adoption• Deliver remote and in‑person training sessions for owners, managers, and frontline staff.• Create quick‑reference guides, videos, and FAQ sheets.• Monitor usage data; trigger interventions where adoption lags.Customer Support & Advocacy• Provide Tier‑1/Tier‑2 functional support via phone, email, chat, and on‑site visits.• Log issues, coordinate with Product & Engineering, and manage escalation timelines.• Champion customer feedback internally to influence roadmap priorities.Data Analysis & Reporting• Build and automate Excel dashboards (PivotTables, Power Query, Power Pivot, macros/VBA) to track health scores, churn risk, and upsell opportunities.• Present insights in weekly business reviews.Field Engagement• Travel to customer sites for go‑lives, health checks, and relationship‑building (approx. 8–10 days/month).• Represent Digitory at partner events, roadshows, and industry forums. Must‑Have QualificationsBachelor’s degree in Business, Hospitality, Engineering, or related field. 2+ years in customer success, implementation, or account management within SaaS, hospitality tech, POS, or related domains. Advanced Microsoft Excel skills (PivotTables, Power Query, Power Pivot, complex formulas; VBA/macros a plus). Proven track record of delivering training and driving product adoption. Excellent verbal & written English; proficiency in Hindi and/or regional languages is advantageous. Willingness to travel nationally on short notice; valid driver’s licence & personal mobility preferred. Self‑starter with strong problem‑solving, time‑management, and stakeholder‑influence abilities. Nice‑to‑HaveExperience integrating third‑party delivery platforms (Swiggy, Zomato, Uber Eats, etc.). Familiarity with CRM tools (HubSpot, Zoho, Salesforce) and ticketing systems (Freshdesk, Zendesk). Knowledge of SQL or BI tools (Power BI, Tableau, Looker). Success Metrics (First 12 Months)Onboarded Accounts: ≥ 95 % of assigned prospects live within agreed timelines. Adoption & Health: ≥ 90 % weekly active usage across key modules. Customer Satisfaction: CSAT ≥ 4.5/5; Net Promoter Score ≥ 50. Renewal & Expansion: Drive ≥ 10 % upsell revenue from book of business. What We OfferCompetitive salary + performance bonus. Travel allowance and daily field expense coverage. Health insurance for you and your dependents. Quarterly learning stipend (Excel certifications, customer‑success courses, etc.). High‑ownership environment with direct access to leadership and a clear career path into Senior CSM or Implementation Lead roles.

Job Title: Customer Support Trainer Company: Job-Ready.ai Compensation: $100/hour (Freelance/Remote) Location: Remote | Global Applicants Welcome About the Role: We are hiring a Customer Support Trainer to prepare learners for customer-facing roles by teaching them to handle inquiries, complaints, and technical issues professionally and empathetically. Key Responsibilities: Teach support tools like Zendesk, Freshdesk, Intercom, and ticketing systems. Train learners in handling live chat, voice support, and email communication. Conduct sessions on call etiquette, de-escalation techniques, and empathy. Provide feedback on tone, accuracy, and professionalism during simulations. Coach learners on handling SLAs, documentation, and follow-ups. Required Qualifications: 2+ years in a customer support role (tech support, voice/chat/email). Experience in support operations and QA processes. Excellent command of English and soft communication. Prior teaching or team lead experience is a plus. Comfort working across time zones in a remote setup. Why Join Job-Ready.ai? 💰 $100/hour compensation 🌍 Remote & flexible work 🧠 Work with an AI-powered training ecosystem Show more Show less

Job Description: Provides support and ensures customer satisfaction for tech-based products or services. Responsibilities: Resolve user queries via chat, email, or phone. Onboard new customers and offer training. Monitor customer satisfaction and retention. Coordinate with technical teams for escalations. Key Skills: CRM Tools (Zendesk, Freshdesk), Communication, Product Knowledge, Troubleshooting Show more Show less

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The HR Experience Specialist will be responsible for providing hands-on support throughout the entire employee lifecycle, ensuring that Deel's employees have a smooth, efficient, and positive experience across all HR processes. From onboarding to offboarding, you’ll work closely with global teams to address employee queries, assist with HR administration, and help implement HR initiatives that enhance employee satisfaction and engagement. Your role will ensure that employees feel supported, informed, and engaged as they navigate Deel's systems and processes in over 90 countries. Responsibilities Being our in house HR expert for the assigned region, and handling all complex people related matters as they may relate to the EOR employee lifecycle at Deel Owning and driving EOR employee lifecycle: onboarding/off-boarding, orientation, employee support, performance management, payroll, benefits Providing a high-level of support to our EOR employees, being the first point of contact for any HR related queries Admin support: generation of reports, employment verification letters, HRIS administration Providing a high touch local experience where required, and helping the product and operations team create systems that can scale with Deel Qualifications 3-5 years of International HR professional experience in a high-volume and fast paced environment with a focus on Indian Labor Law Strong analytical skills: identify, scope and resolve complex and sensitive HR issues Data driven: you challenge status quo and strive to improve response times and employee experience Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page . Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation. We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144 Show more Show less

What You'll Do The Director of Customer Excellence, reporting to the VP of Customer Excellence, will act as the strategic partner to the department head, leading a globally distributed team. This role drives resolution of complex customer issues, manages escalations, and builds a feedback loop to reduce case volume and improve satisfaction. You will lead transformation efforts across U.S. and India teams, promote continuous improvement, and apply data, automation, and AI to enhance customer experiences. In this foundational role, you'll shape the future of the Customer Excellence function, empowering cross-functional teams with insights to deliver best-in-class service. What Your Responsibilities Will Be Operational Excellence & Feedback Systems: Design and manage feedback systems, implement proactive issue resolution mechanisms, drive data-informed decision-making with dashboards and KPIs, and foster cultural alignment across U.S. and Pune teams. Strategic & Scalable Program Leadership: Anticipate operational challenges, build scalable growth structures, and help shape Customer Excellence strategy, customer journey insights, and CX measurement. Escalation & Experience Leadership: Serve as a key escalation point, manage a global escalation framework, resolve complex issues collaboratively, and drive systemic improvements through root cause analysis. Team Leadership & Development: Mentor a high-performing team, promote operational clarity, and champion a culture of continuous improvement with a \"solve once, solve forever\" mindset. What You'll Need to be Successful 10+ years in customer-facing operations, support, or experience roles, with 5+ years in senior leadership. Led global, cross-cultural teams of 25+, with a preference for experience managing 100+ across geographies. Strong escalation management skills with executive-level and high-value customers. Expertise in root cause analysis, customer experience improvement, and feedback systems. Highly organized, calm under pressure, and skilled in planning and prioritization. Data-driven, with experience building reporting systems and working with platforms like Salesforce, Zendesk, Gainsight, and Intercom. Proficient with customer metrics frameworks (NPS, CSAT) and tools like Chattermill and Qualtrics. Process-driven, detail-oriented, and experienced in operational transformation and new ideas. Experience with turning customer insights into relevant improvements. SaaS industry experience, with exposure to automation, AI tools, and customer journey mapping. This is a hybrid work-from-home role.

Job Description: Intellimind is seeking and PL/SQL Developer with 3-6 years of hands-on experience to join our expanding IT team. The ideal candidate will possess a robust technical knowledge of Oracle databases, be skilled in creating and configuring application pages using Oracle objects, and have actively contributed to both the design and development phases. This role involves collaborating with a team of skilled professionals to drive our database initiatives forward. Key Responsibilities: Participate in the full lifecycle of Oracle PL/SQL development. Develop, Test, and Implement Oracle PL/SQL packages, Table, View, Procedures, Functions and Triggers Create and configure application pages using Oracle or any database objects based on the product training provided by us. Assist in the analysis and gathering of business requirements. Improve query performance and optimize queries using both optimization tools and manual methods. Collaborate with other team members to integrate databases with other applications. Maintain data integrity and security using quality procedures and Oracle features. Follow assigned tasks and resolve issues using ticketing tools. Conduct root-cause analysis of technical and application issues. Create documentation for technical specifications, user manuals. Prepare development time estimates for requirements. Participate in regular team meetings to discuss ongoing projects and potential roadblocks with Project managers and Operations team. Stay updated with the latest Oracle features, technologies, and best practices. Work closely with the Business and Operations team - collaborate effectively to ensure alignment on project goals and priorities. Qualifications & Skills: Bachelors degree in computer science, Information Technology, or a related field. 4-5 years of hands-on experience with Oracle PL/SQL development . Proficient in Oracle Database SQL and PL/SQL with a strong working knowledge of DDL, DML, DQL, DCL, and TCL commands. Strong working knowledge in IDE Tools like Toad for oracle and optimization tools. Working experience in AWS RDS databases, No SQL databases Familiarity with database design principles and normalization. Strong problem-solving abilities and attention to detail. Ability to work both independently and as part of a collaborative team. Effective communication skills, both written and verbal. Knowledge of XML batch configuration and integration with Oracle. Experience with version control tools like GitHub. Ensure close collaboration with the Reporting Manager, Internal teams and the stakeholders. Working Hours : The shift timings for this role are flexible and may vary between 9:00 AM to 6:00 PM and 1:00 PM to 10:00 PM. Candidates should be available for both shifts as required

ZeroFox seeks a multi-talented, quick-thinking, energetic, and client-focused Customer Support Specialist to join a rapidly growing team. This role will be dedicated to delivering the best in customer service to all of our platform customers, supporting the day-to-day operations of a global team. The Customer Support Specialist will guide messaging for ZeroFox's inbound and outbound outreach efforts, working in tandem with the Account Management and Technology teams to see issues to resolution. Notable responsibilities will include managing the customer helpdesk, crafting messaging and automating tasks. This successful candidate will work to build robust and meaningful relationships, both internally and externally, to keep feedback loops active, provide amicable customer solutions, and be technically competent on the ZeroFox Saas platform. This is an exciting opportunity that requires strategic thinking and data-driven decision making. Competitive candidates must feel comfortable working with both highly technical and non-technical disciplines to ensure that data and systems are used to effect appropriate outputs and results. The ability to create repeatable processes and identify, manage, and mitigate risks will be paramount to drive scale and extensive enterprise growth. This is a high visibility role within the organization and your team's work will directly impact the success of ZeroFox customers and partners. Successfully review, triage, and respond to customer and internal support tickets as a part of the ZeroFox help desk workflow Consistently leverage established process and procedure for a high volume of information requests Act as an escalation point for internal and external stakeholders Assist Customer Support Manager to optimize success and support processes and ensure support quality Build and maintain cross-functional BU relationships that help drive productivity and increase overall Platform Operations KPIs and Customer Retention Provide excellent customer experiences to delight our customers in every interaction Requirements Customer success / support experience typically obtained in 2-4 years; candidates with experience in enterprise service helpdesk and SaaS offerings will be given priority consideration Solid organizational & prioritization ability; proven ability to work effectively on multiple projects simultaneously Excellent client-facing communications - both written & verbal. Ability to work with customers to prioritize and document challenges, articulate creative product solutions that will fit specific requirements, and communicate expectations back to customers. Ability to ask leading questions to identify the root of a problem Skilled in communicating system requests/issues/improvements/enhancements to our cross-functional team(s) and following through with our customers on resolutions Dedication to improving processes and workflows. Participate in improving the services we provide to our platform customers, including but not limited to support procedures and managed services for the ZeroFox platform Professional and effective presentation skills - ability to lead groups in product training (ZenDesk or similar tools) Strong attention to detail, with the ability to contribute concise and informative product documentation for the user knowledge base Ownership of work; unafraid to take control and see projects to completion Bachelor's degree, preferably in Business Administration, Project or Product Management, Data or Information Technology / Systems Experience using systems such as Zendesk and/or Salesforce Ability to thrive on change! Great is better than good and dissatisfied with the "status quo" Written and spoken fluency in English Willingness to work an alternative work schedule, including early morning or overnight shifts Benefits Competitive compensation Community-driven culture with employee events Generous time off Best-in-class benefits Fun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture Show more Show less

Job Description Who we're looking for Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home. We are seeking a skilled and driven Web Developer for our Intranet and Search platform with a passion for content publishing and building best-in-class digital workplace applications. In this role, you will focus on enhancing Zendesk’s intranet and search experience, helping employees easily access the information they need. You thrive in a fast-paced, multi-project environment and are motivated by creating seamless employee experiences. You have a proven background in Intranet/web development, content management, and collaborating across teams to deliver high-quality solutions. Your attention to detail, problem-solving mindset, and ability to adapt to evolving priorities make you an ideal fit for our Employee Experience Applications team at Zendesk. What you'll be doing Intranet Content Management & Deployment: Create, deploy, and manage intranet pages and community sections for business units, ensuring alignment to templates, style conventions, and agreed-upon timelines with user acceptance testing. Search Implementation & Optimization: Configure and integrate Algolia Search into the intranet and other platforms, ensuring accurate data indexing, real-time updates, and optimized search relevance through ranking, filtering, and synonym management. Use analytics to monitor performance, identify content gaps, and drive continuous improvements. Technical Expertise & Troubleshooting: Serve as a domain expert on the intranet tool, leading bug triage, solving issues, configuring integrations (e.g., federated search, Zendesk Suite), and working with EXS teams to implement and test new features. Analytics & Process Improvement: Utilize tags for analytics tracking and reporting, contribute to continuous improvement through writing runbooks, documentation, and refining operational processes. Cross-functional Communication & Problem Solving: Engage in functional and technical discussions, share ideas/vision, and collaborate across teams to solve sophisticated problems and enhance the employee experience. What you bring to the role Hands-on experience with enterprise Intranet (e.g. Lumapps, Simpplr, Unily) and search platforms (e.g., Algolia, Elastic, Coveo). Solid attention to detail with excellent planning, execution, and follow-up skills. Demonstrated ability to lead multiple projects, priorities, and timelines in a fast-paced, evolving environment. Experience collaborating with globally distributed teams to deliver high-quality results. Dedicated to delivering an exceptional and consistent employee experience. Resilient problem-solver with a positive, can-do attitude, capable of navigating ambiguity and making tough decisions. Basic Qualifications BA/BS degree or equivalent experience. 4+ years of experience in intranet tools (e.g., Lumapps, Simpplr, Happeo) and/or web content publishing with platforms like Wordpress, Joomla, Webflow. Hands-on experience building and maintaining content management systems (CMS) or custom publishing workflows. Experience working with RESTful APIs and integrating with Algolia Search API for search solutions. Proficiency in structuring JSON data to optimize search indexing and performance in Algolia. Proficiency in HTML, CSS, JavaScript, and NodeJS, with experience debugging front-end code. Experience with APIs, front-end frameworks, and building utilities to automate tasks. Familiarity with Git and version control systems. Preferred Qualifications Experience working with enterprise intranet/search platforms and collaboration tools in a corporate environment. Strong understanding and practical application of UI/UX design principles to build intuitive and user-centric interfaces. Understanding of search analytics tools to measure performance and user behavior (e.g., Algolia Analytics, Google Analytics, or similar). Knowledge of web accessibility standards and best practices for ensuring inclusive digital experiences (WCAG, ARIA). Experience in optimizing search performance and improving overall web performance. Familiarity with modern JavaScript frameworks such as React, Angular, and Vue. Hybrid Where We Work: Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Pune office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager. About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. EEO Statement Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

About the role Job Summary: This role is central to the delivery of our annual compliance training programs for new joiners and existing colleagues, giving them the knowledge of the Code of Business Conduct, supporting policies and guidance, plus role specific topics with which to protect themselves, their teams and the business. In this job, I’m accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: 1. Ensure new joiners have a learning account, are assigned and complete mandatory eLearning within Tesco timelines. 1a. I am responsible for following up non-completes with the individuals and their line managers. 1b. Review and action of daily rejection reports 2. Work with Sponge and Tesco Technology to maintain the compliance learning management system (LMS) and New Starter App. 2a. Maintain organisation structure 2b. Maintain auto-assignment of modules matrix and the rules in the New Starter App 2c. Maintain new joiner ingest rules in New Starter App 2d. Carry out regular clean up activities of our LMS accounts to ensure the data we have is accurate and complete, for example quarterly review of contractor data, August review of long term absence (archive those on LTA or reactivate those returning from LTA) 3. Manage learner queries sent to the learning leap zendesk, including development of template responses 4. Project manage annual Learning Leap refresher training program: support Subject Matter Experts (SME) to deliver content, work with developer to build modules and complete testing. Partner with external provider, agree learner cohorts, set up rules and implement. 4a. Build reporting framework and manage follow ups during the program to ensure learners complete the program, including provision of data reports for WL4 and WL5 directors 5. Project manage build of modules for annual Code Declaration program; provide updated scripts to TBS content team, oversee review & testing of modules in test and live LMS environments. 5a. Build reporting framework and manage follow ups during the program to ensure learners complete their declarations, including provision of data reports for WL4 and WL5 directors Key people and teams I work with in and outside of Tesco: People, budgets and other resources I am accountable for in my job: 6. Support other teams using our LMS to deliver their learning programs, including guidance on LMS team structure to identify learning population, program notifications using LMS and other communication channels, reporting. 7. Build and maintain set of process guidelines - Senior Business Integrity Manager Delivery per the project timelines and quality metrics 8. Identify automation opportunities. - Regulatory, Ethics & Compliance team, Group Legal - Compliance colleagues across the business - External learning partner (Sponge) & production agencies You will be responsible for SME for learning content - Tesco Technology - TBS Learning Team Operational skills relevant for this job: Experience relevant for this job: Critical to the role are: - Program management Experience in the eLearning arena, program delivery and/or - Relationship building, proven ability to work with stakeholders content design across the business and our external learning partner Program or project management - Ability to explain concepts and solutions verbally and in writing, Maintaining/operating an LMS using appropriate language for our stakeholders and colleagues Customer service/managing query help-desk - Comfortable working with ambiguity and limited information, Analytical and data driven mind-set, with a proven track record of able to root cause issues and identify solutions creatively turning complex data into insights - Detail oriented: maintain focus during content reviews & Experience in collating and analysing data with the ability to program set up to spot inconsistencies or errors summarise review findings accurately and concisely - Resilience and self-care: maintain focus and calm when handling colleague queries CF Standard Role Code: - Data analysis & reporting: advanced Excel, strong Word & TBS-PRC-WL11-20 You will need "refer to the responsibilities", Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Show more Show less

About the Company: Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. Job Overview: We are seeking a proactive and customer-oriented Helpdesk Engineer to join our team in Ahmedabad. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring minimal disruption and high levels of user satisfaction. Key Responsibilities: Respond to and resolve helpdesk tickets in a timely and professional manner. Troubleshoot and resolve hardware, software, and network issues. Install, configure, and maintain operating systems, applications, and peripherals. Support users remotely using tools like TeamViewer or Any Desk. Maintain accurate documentation of issues and resolutions in the ticketing system (e.g., Zendesk, Freshdesk). Assist with system upgrades, patches, and updates. Set up and deploy desktops, laptops, printers, and mobile devices. Work closely with other IT team members to resolve complex issues. Conduct basic user training and create help guides as needed. Maintain an up-to-date inventory of IT assets. Required Skills: Strong understanding of networking concepts (IP, DNS, DHCP, etc.) Knowledge of file sharing, backup, and disaster recovery processes Experience with Microsoft updates/upgrades Familiarity with antivirus platforms and endpoint security tools Proficiency in Microsoft Server environments Experience with remote desktop support tools Good communication and problem-solving skills Preferred Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field 1–3 years of experience in IT support or helpdesk roles Certifications such as CompTIA A+, Microsoft MCSA, or ITIL are a plus Tools & Technologies: Ticketing systems: Zendesk, Freshdesk Remote support: TeamViewer, Any Desk Operating systems: Windows, macOS, Linux Network troubleshooting tools: Wireshark, Ping Plotter Backup tools and antivirus platforms Why Join Relay Human Cloud? Opportunities to work with global clients 🌎 Dynamic and collaborative work environment 🤝 Excellent work-life balance: 5-day workweek ⚖️ Comprehensive health & accident insurance 🏥 Generous paid time off and holidays 🏖️ Complimentary lunches / dinners 🍽️ Quarterly, Semi-Annual & Annual recognition, rewards and giveaways 🏆 Employee development programs: Communication, Soft skills, and more 📚 Vibrant cultural events: Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations 🎉 Excellent Employee Referral Programme 💸 We offer a dynamic work environment, opportunities for professional growth, and the chance to be part of a global company making a significant impact. Join us in shaping the future of global talent acquisition. Show more Show less

About Us Jar is India’s leading Daily Saving app that helps people build strong saving habits—one small step at a time. Our goal is to make saving simple, rewarding, and truly life-changing . Founded in 2021 by Misbah Ashraf and Nishchay AG , Jar is a Bengaluru-based startup with one simple belief: saving a little every day in 24K Digital Gold can truly transform your future. Today, 20 million+ Indians trust Jar as their saving partner. With flexible saving options— Daily, Weekly, Monthly, and Instant Saving —we have made it easy for everyone to save in their own way and withdraw anytime. We are one of the leaders in UPI autopay transactions, crossing more than 1 million transactions per day. In 2023, we expanded our vision with Nek , our jewelry brand crafted to bring together luxury and affordability, it has since surpassed ₹100 crore in revenue. We have a big dream of bringing “ Har Ghar Sona”. Small, consistent savings are just the start. We’re here to walk alongside our users, helping Indians secure their financial future every step of the way. Backed by Tiger Global Management, Arkam Ventures, and WEH Ventures, among others, we have raised 50 million+ in funding. In January 2025 , we hit a huge milestone of becoming profitable . Now, we’re charging ahead, focused on sustainable growth and scaling impact. And this is just the beginning What will be your responsibilities? Handling customer queries, providing chat, voice, and emails support. Lead, coach, and manage a team of 6–15 associates across various customer service operations. Support onboarding and training of new team members. Monitor team performance and ensure adherence to SLAs, KPIs, and compliance standards. Manage escalations, scheduling, workload distribution, and daily huddles to ensure team accountability. Conduct surveys to understand customer usage patterns and overall experience; collect prompt and accurate feedback. Effectively manage time and prioritize tasks to maintain productivity and meet departmental goals. Track and report operational metrics and quality scores on a weekly and monthly basis. Maintain strong product knowledge and take ownership of resolving complex customer issues, escalating when necessary. Conduct regular one-on-ones, performance reviews, and foster a culture of ownership and responsiveness. What’s required from you? A bachelor’s degree in administration or related field. A minimum of 3–6 years of experience in fintech or a similar fast-paced environment.. Excellent interpersonal, written, and oral communication skills. Hands-on experience with CRM tools such as Freshdesk or Zendesk, and familiarity with dashboards or ticketing systems. Ability to use a desktop/Laptop computer system, Familiarity with Google Workspace and MS Office. Flexibility to work in shifts or weekends if required. Strong skills in conflict resolution, negotiation, and de-escalation. Comfortable working in a fast-paced, multi-tasking environment; should be a creative and analytical problem-solver with a passion for delivering great customer service. The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. What makes us different? We’re not just building a product—we’re shaping the future of savings in India. We seek people who bring passion, energy, and fresh ideas to help us make that happen. Experience matters, but we are a potential first organisation. We move fast, learn from our mistakes, and take bold risks to solve problems that haven’t been attempted before. If you’re excited about working in an environment where people inspire and truly support each other, you’ve found the right fit. What do we stand for? The Five Values That We Live By Passion: At Jar, we strive to create an environment where people love what they do, are motivated and equipped to do their best work. Equality: We bring diverse skills, ideas, and experiences to the table, supporting and challenging each other across teams to create something bigger than ourselves. Growth: When our people grow, Jar grows. We create opportunities for learning, development, and meaningful impact. Accountability: The core of our work ethic is taking ownership of our work, showing initiative, and having the freedom to ask questions. Consistency: We believe in doing the right things consistently. Big change doesn’t happen overnight—it’s built one step at a time. Join us and let’s build something amazing together! What employee benefits do we have? Glad you asked! Among other things, we have Medical Insurance for employees and their families ESOPs allocation Pluxee meal card Swish club card for exclusive employee discounts Advance salary plans Relocation assistance L&D programmes Skills: blended process,crm tools,team management,email,conflict resolution,product knowledge,data analysis,chat,customer service,communication,voice Show more Show less

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The HR Experience Specialist will be responsible for providing hands-on support throughout the entire employee lifecycle, ensuring that Deel's employees have a smooth, efficient, and positive experience across all HR processes. From onboarding to offboarding, you’ll work closely with global teams to address employee queries, assist with HR administration, and help implement HR initiatives that enhance employee satisfaction and engagement. Your role will ensure that employees feel supported, informed, and engaged as they navigate Deel's systems and processes in over 90 countries. Responsibilities Being our in house HR expert for the assigned region, and handling all complex people related matters as they may relate to the EOR employee lifecycle at Deel Owning and driving EOR employee lifecycle: onboarding/off-boarding, orientation, employee support, performance management, payroll, benefits Providing a high-level of support to our EOR employees, being the first point of contact for any HR related queries Admin support: generation of reports, employment verification letters, HRIS administration Providing a high touch local experience where required, and helping the product and operations team create systems that can scale with Deel Qualifications 3-5 years of International HR professional experience in a high-volume and fast paced environment with a focus on Indian Labor Law Strong analytical skills: identify, scope and resolve complex and sensitive HR issues Data driven: you challenge status quo and strive to improve response times and employee experience Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page . Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation. We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144 Show more Show less

ABOUT IWA The International Water Association (IWA) is a global network of water professionals, connecting people and institutions from across the water cycle to address urgent water challenges—from catchment to tap, ridge to reef. With a mission to deliver equitable and sustainable water solutions, IWA fosters innovation in over 140 countries through collaboration, and knowledge sharing across sectors and geographies. IWA publishes 12 scientific journals and over 40 books annually, and it drives knowledge creation and dissemination through Specialist Groups, Clusters, and global programmes such as Cities of the Future and Basins of the Future. The Secretariat has a staff of approximately 50 based primarily in London (HQ), Nanjing (China), and Chennai (India). PURPOSE OF THE JOB We are seeking a dynamic, proactive, and customer-focused Membership Relations Officer to join our global membership team. Reporting to the Membership Fulfilment Manager, you will play a vital role in delivering high-quality service to individual members, ensuring prompt support, efficient fulfilment of benefits, and overall member satisfaction. You will be a key player in strengthening member engagement and retention across a growing international community. KEY RESPONSIBILITIES 1. Membership Fulfilment (65%) · Respond to membership queries using Zendesk or direct emails, maintaining SLA standards and delivering high-quality support. · Maintain accurate records in Salesforce CRM: process invoices, payments, refunds, and member updates. · Support new members and group onboarding through personalized sessions and orientation on IWA benefits and platforms. · Assist in executing member communication campaigns in collaboration with the marketing and fulfilment teams. 2. Administration (35%) · Maintain and support subscription processes for individual and joint members. · Use quarterly and annual data to support membership forecasting and performance reporting. · Troubleshoot and provide support on the IWA ConnectPlus platform. · Contribute to CRM system enhancements related to individual membership data and communication workflows. · Proactively identify process improvements to improve operational efficiency. · Support ad hoc administrative tasks and cross-team collaboration as needed The above job description contains a summary of the main duties and responsibilities for this position. KEY RESPONSIBILITIES [ REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE The ideal Candidate: · Demonstrated understanding of membership models, or willingness to quickly develop this · Experience in a membership or customer service role, with diplomacy and professionalism · Strong multitasking ability within a busy, diverse work environment · Excellent written and spoken English communication skills · Strong interpersonal skills and the ability to engage with global stakeholders · Solid proficiency in Microsoft Office (Excel, Word); knowledge of PivotTables is a plus · Working knowledge of data protection and member data confidentiality · Self-starter with excellent attention to detail, agility under pressure, and the ability to meet deadlines · Cultural awareness and adaptability in a diverse, international team environment. Desirable · Proficiency with CRM platforms, especially Salesforce · Experience using AI-powered tools for customer service, workflow optimization, or reporting · Experience working across digital communications platforms and online communities · Additional language proficiency (e.g., Chinese/Mandarin, French, Spanish) Qualifications · Bachelor’s degree or equivalent professional qualification · Minimum 2 years’ experience in client relationship management, membership, or communications How to apply: Applicants are asked to submit their CV in English with a supporting letter of motivation along with the names and contact details of two referees to Prasanna.j@iwahq.org IWA is an equal opportunity employer and and we encourage applicants from diverse backgrounds to apply. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED - Show more Show less

About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who yo u are: Fluent in written and spoken Spanish, with excellent communication skills. Proficient in English to effectively communicate with internal teams. Prior experience in customer support or technical support roles preferred. Experience in handling client calls (added advantage) Key Responsibilities: Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers in Spanish via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyze requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be able to handle project individually Should be able to invest time by themselves to learn the product Experience and Skills: 2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Familiarity with Zendesk and Jira platforms is a plus. *Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.* INDHEADOFFICE

Responsibilities Serves as backup for the Technical Operations Manager and act as escalation point of contact for application support teams. Supervise and manage a team of support engineers to provide effective and timely day-to-day application support, advice, guidance and timely problem resolution to achieve operational outcomes. Manage day-to-day work activities of the team, including assigning, monitoring & prioritizing support tickets (JIRA) ensuring SLA/OLA has been met covering 24/7 shifts. Work closely and collaborate with developers, QA, Release and Implementation teams for timely resolution and to enhance customer experience. Implement cross function training and job shadowing / knowledge sharing among the team members. Maintaining and updating technical documents, knowledge base articles and procedures Innovation and analytical skills to generate viable option and develop solutions to diverse workspace issues and take responsibility for outcomes. Contribute to scrum sessions and the overall improvement in our technical support process and represent Technical Support Teams on global platforms within MCO. Providing pre and post technical support for major SaaS releases and occasional shift rotations. Provides technical direction, understands vision, goals and direction of the team. Communicates project plan information, objectives, and deliverables to the team. Identifies opportunities for continuous improvement. Experiences and Skills 6+ years of experience in Application Support for enterprise products (L3) Excellent written and verbal communication skills Working SQL and Linux/Unix knowledge Java, GIT, IntelliJ, JIRA/Zendesk/Bitbucket, Jenkins JBoss Application Server, Apache, and Oracle JSP, CSS, XML, HTML, AngularJS · Skills to provide FTP setup, support and troubleshooting for data transfer using protocols such as FTP, FTPS, SFTP and PGP encryption Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹4,500,000.00 per year Benefits: Life insurance Paid sick time Paid time off Provident Fund Work from home Location Type: In-person Schedule: Monday to Friday Ability to commute/relocate: Rangareddy, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: Full-stack development: 6 years (Required) Language: English (Required) Work Location: In person

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Job Description - Teammate It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles and responsibilities: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; Participate in all mandated internal and external training and/or seminars; and Get to know, understand, and comply with TaskUs' policies and procedures. Technical skills and qualifications: Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Fluent in the English language, as well as reading and writing in English Must be at least a high school graduate Soft skills: Problem-solving and critical-thinking skills Great communication skills, written and oral Must be adaptable and flexible, demonstrating abilities to work with process and information changes Empathic toward customers and can maintain a customer-centric approach Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments Open to feedback, eager to learn, and can show improvement Personality traits required: Resilient, calm, and professional when dealing with challenging situations Adaptable to a dynamically changing business Trustworthy and reliable with a high level of integrity Resourceful, high attention to detail, and the ability to multitask What's in it for you? Competitive salary Great benefits package Professional growth opportunities with the chance to learn from many different functions A fun and inclusive workplace About Us TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and Healthtech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . Show more Show less

We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional customer support. You will work closely with various teams to improve the products reliability and user experience. Key Responsibilities: Provide first-level support for product issues via email, phone, or ticketing systems. • Troubleshoot and resolve user-reported issues in a timely and professional manner. Analyze, diagnose, and escalate complex technical issues to the relevant internal teams (e.g., development, infrastructure). Monitor performance and system health, addressing any alerts or abnormalities. Collaborate with product and engineering teams to communicate user feedback and suggest improvements. Develop and maintain product knowledge, staying updated with new features and functionalities. • Document and maintain support procedures, FAQs, and issue resolutions in a knowledge base. • Assist in onboarding and training new users on the product. Participate in product testing and provide feedback to ensure quality and stability. • Ensure compliance with SLAs (Service Level Agreements) for response times and resolutions. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 2+ years of experience in product or support. Strong problem-solving skills with the ability to troubleshoot technical issues. • Experience with ticketing systems (e.g., JIRA, Zendesk) and monitoring tools. • Familiarity with SQL, databases, and basic scripting for troubleshooting purposes. • Knowledge of APIs and integration troubleshooting. Excellent verbal and written communication skills. Ability to work independently and in a team environment. Strong customer service orientation.

Profile : Customer Support Manager Experience Required: 2–3 Years Job Type: Full-Time Location: Noida Sector 58 MIQB Building C-25 UP 201301 Industry: Customer Care Support Job Summary: We are looking for an energetic and skilled Customer Support Manager with 2–3 years of experience in managing support teams. The ideal candidate should have hands-on experience in team handling, customer service operations, and hiring support staff. If you are passionate about customer experience and team growth, we’d love to meet you! Key Responsibility Areas (KRAs): Team Handling & Supervision Lead, guide, and motivate a team of customer support executives. Monitor daily performance, assign tasks, and ensure adherence to SLAs. Customer Service Operations Handle escalated customer issues and ensure timely resolutions. Improve first-contact resolution rates and customer satisfaction (CSAT). Hiring & Onboarding Collaborate with HR to hire and onboard new customer support representatives. Train and mentor new team members to meet performance expectations. Process & Performance Improvement Identify process gaps and recommend improvements. Maintain knowledge base articles and internal documentation. Reporting & Metrics Track KPIs such as ticket resolution time, CSAT, and response rate. Share weekly/monthly performance reports with leadership. Requirements: Bachelor’s degree in any discipline. 2–3 years of experience in customer support, with at least 1 year in a team lead or manager role. Experience with tools like Freshdesk, Zendesk, or other CRM systems. Strong interpersonal, communication, and leadership skills. Ability to manage a small team and work under pressure. Perks and Benefits: Competitive salary based on experience. Performance incentives. Health benefits. Career advancement opportunities. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person Speak with the employer +91 8750330258