We are looking for an energetic and driven Pre-Sales Executive who will be the first point of contact for our inbound and outbound leads. You’ll be responsible for conducting high volume outreach, identifying serious prospects, and transferring qualified leads to our closers. This is a high-activity role that requires excellent communication skills, persistence, and a deep understanding of customer motivation. Key Responsibilities: • Activity Level: Make a minimum of 100-150 calls daily to prospective learners, with at least 50 of those calls successfully connected, and respond promptly to inquiries via DMs, WhatsApp, email, and calls. • Lead Qualification: Qualify leads by understanding their background, career goals, and interest in training programs. • Lead Identification: Identify hot/warm leads and prioritize them for follow-up or handoff. • Appointment Setting: Schedule appointments or transfers for the sales closers to ensure smooth conversion. • CRM Maintenance: Maintain accurate, up-to-date records of all interactions and updates in the CRM system. • Follow-up Effectiveness: Send timely follow-up messages to ensure ongoing engagement with prospects. • Reporting: Share daily End-of-Day (EOD), End-of-Week (EOW), and End-of-Month (EOM) reports, along with regular performance updates. • Collaboration: Work closely with sales closers to facilitate smooth handoff and maximize lead conversions. • Monthly Revenue Target: Contribute to achieving the assigned monthly revenue generation target through effective lead conversion and engagement activities. Required Skills & Qualifications: • 6 months to 2 years of experience in a sales, tele calling, or lead qualification role. • Excellent spoken and written English • Strong interpersonal skills and the ability to build rapport quickly. • Comfortable working with targets and a high-activity environment. • Ability to learn quickly about cloud computing and training offerings (no prior tech knowledge required). • Familiarity with CRMs, WhatsApp outreach, and call tools is a plus. What You’ll Gain: • Hands-on experience in the ed-tech and career transformation industry. • Exposure to cloud computing career pathways and real-time business impact. • Performance-based growth opportunities. • A supportive, energetic, and performance-driven team culture.
K21 Academy is currently hiring for a Customer Success Associate (CSA) to join our dynamic WFH team. If you're a highly motivated individual with a passion for ensuring customer success, we encourage you to apply for this rewarding position. Position: Customer Success Associate Graduation: Please only submit your application if you have graduated after the year 2019 Location: Remote Salary: As per market standards Shift: 2 PM- 11 PM IST Key Responsibilities: 1. Learner Engagement:- Reach out to learners to guide them through the program, ensuring they are on track to meet their goals.- Address queries and provide timely resolutions through proactive communication. 2. Support & Follow-ups:- Handle follow-up calls with learners to resolve any pending issues or escalate concerns when necessary.- Assist learners with tasks like updating payment information or accessing program resources. 3. Onboarding Assistance:- Help new learners get started by providing an overview of program structure and answering their initial queries. 4. Retention Focus:- Monitor learner activity to identify and address potential drop-offs.- Share resources and motivation tips to maintain learner engagement. 5. Reporting:- Maintain accurate call logs and learner interaction records in the CRM system.- Share weekly reports with insights on learner feedback and engagement levels. Key Performance Indicators (KPIs): 1. Daily Connected Calls:- Achieve a minimum target of 30 connected calls per shift. 2. Learner Retention Rate:- Measure and maintain retention percentage by addressing learner challenges effectively. 3. Query Resolution Time:- Average time taken to resolve learner issues should align with organizational benchmarks. 4. Feedback Collection:- Ensure feedback is gathered from at least 80% of learners contacted. 5. Upsell Opportunities:- Identify learners interested in advanced courses or additional services and report them for upselling. 6. CRM Management:- Update records accurately and ensure zero errors in reporting. Required Skills:- Excellent verbal communication skills.- Experience in customer-facing roles, preferably in US shifts.- Proficiency in CRM tools (e.g., Zendesk, Salesforce).- Ability to handle learner queries empathetically and efficiently.- Strong problem-solving and multitasking abilities. This role offers the opportunity to make a real impact by supporting learners in achieving their goals while enhancing your customer success expertise
🚨 We’re Hiring – Technical Support Roles at K21 Academy 🚨 Are you passionate about Python, AI/ML , or Cloud (AWS, Azure) ? We’re expanding our team and looking for Technical Training Support (Lab Recording/Live Session Support) who can help our learners excel in these fast-growing domains. Open Roles: 💻 Python & AI/ML Basics ☁️ Cloud – AWS & Azure Who can apply? ✅ Freshers with knowledge in Python or Cloud are welcome ✅ Strong communication skills ✅ Comfortable working weekends (evening hours) ✅ Basic computer skills & Google Docs proficiency Key Responsibilities: 🔹 Develop hands-on lab guides to support training sessions 🔹 Provide timely technical support & resolve learner queries (tickets) 🔹 Collaborate with the content team to enhance lab content Why Join Us? 📈 Be part of a mission to empower learners in the Cloud & AI/ML space 📚 Continuous learning & growth opportunities 🌍 Work from anywhere
We are looking for an energetic and driven Pre-Sales Executive who will be the first point of contact for our inbound and outbound leads. You’ll be responsible for conducting high volume outreach, identifying serious prospects, and transferring qualified leads to our closers. This is a high-activity role that requires excellent communication skills, persistence, and a deep understanding of customer motivation. Key Responsibilities: • Activity Level: Make a minimum of 100-150 calls daily to prospective learners, with at least 50 of those calls successfully connected, and respond promptly to inquiries via DMs, WhatsApp, email, and calls. • Lead Qualification: Qualify leads by understanding their background, career goals, and interest in training programs. • Lead Identification: Identify hot/warm leads and prioritize them for follow-up or handoff. • Appointment Setting: Schedule appointments or transfers for the sales closers to ensure smooth conversion. • CRM Maintenance: Maintain accurate, up-to-date records of all interactions and updates in the CRM system. • Follow-up Effectiveness: Send timely follow-up messages to ensure ongoing engagement with prospects. • Reporting: Share daily End-of-Day (EOD), End-of-Week (EOW), and End-of-Month (EOM) reports, along with regular performance updates. • Collaboration: Work closely with sales closers to facilitate smooth handoff and maximize lead conversions. • Monthly Revenue Target: Contribute to achieving the assigned monthly revenue generation target through effective lead conversion and engagement activities. Required Skills & Qualifications: • 6 months to 2 years of experience in a sales, tele calling, or lead qualification role. • Excellent spoken and written English • Strong interpersonal skills and the ability to build rapport quickly. • Comfortable working with targets and a high-activity environment. • Ability to learn quickly about cloud computing and training offerings (no prior tech knowledge required). • Familiarity with CRMs, WhatsApp outreach, and call tools is a plus. What You’ll Gain: • Hands-on experience in the ed-tech and career transformation industry. • Exposure to cloud computing career pathways and real-time business impact. • Performance-based growth opportunities. • A supportive, energetic, and performance-driven team culture.
Company Description At K21Academy, we transform careers with cutting-edge training and certifications in AI, Data Engineering, and Cloud technologies. Our programs focus on practical, hands-on learning to help professionals excel in today’s tech-driven world. We have empowered thousands of learners globally to secure high-paying jobs and advance their careers. As an Oracle Gold, Microsoft Silver, and DevOps Institute Registered Partner, we deliver job-oriented programs led by certified industry experts. Our mission is to bridge the gap between academic learning and real-world application through practical, scenario-based training. Role Description We are looking for a motivated Recruitment Executive to join our HR team. This is an entry-level role, ideal for someone looking to start their career in recruitment. You will play a key role in sourcing, screening, and coordinating interviews while ensuring a smooth hiring process. Key Responsibilities Make outbound calls to potential candidates for open positions. Screen resumes and assess candidates based on job requirements. Schedule and coordinate interviews between candidates and hiring managers. Maintain candidate databases and recruitment trackers. Follow up with candidates regarding interview status and feedback. Support the HR/TA team in day-to-day recruitment activities. Requirements Bachelor’s degree (in HR, Management, or any related field preferred). Good communication and interpersonal skills. Comfortable with high-volume calling and candidate interaction. Basic knowledge of MS Office / Google Workspace. Eagerness to learn and grow in recruitment & HR. What We Offer Hands-on training in recruitment processes. Exposure to end-to-end hiring practices. Opportunity to grow into a full-time Talent Acquisition role. Supportive and growth-oriented work environment.