K21Academy: Learn AI, Data & Cloud from Experts

We are looking for an energetic and driven Pre-Sales Executive who will be the first point of contact for our inbound and outbound leads. You’ll be responsible for conducting high volume outreach, identifying serious prospects, and transferring qualified leads to our closers. This is a high-activity role that requires excellent communication skills, persistence, and a deep understanding of customer motivation. Key Responsibilities: • Activity Level: Make a minimum of 100-150 calls daily to prospective learners, with at least 50 of those calls successfully connected, and respond promptly to inquiries via DMs, WhatsApp, email, and calls. • Lead Qualification: Qualify leads by understanding their background, career goals, and interest in training programs. • Lead Identification: Identify hot/warm leads and prioritize them for follow-up or handoff. • Appointment Setting: Schedule appointments or transfers for the sales closers to ensure smooth conversion. • CRM Maintenance: Maintain accurate, up-to-date records of all interactions and updates in the CRM system. • Follow-up Effectiveness: Send timely follow-up messages to ensure ongoing engagement with prospects. • Reporting: Share daily End-of-Day (EOD), End-of-Week (EOW), and End-of-Month (EOM) reports, along with regular performance updates. • Collaboration: Work closely with sales closers to facilitate smooth handoff and maximize lead conversions. • Monthly Revenue Target: Contribute to achieving the assigned monthly revenue generation target through effective lead conversion and engagement activities. Required Skills & Qualifications: • 6 months to 2 years of experience in a sales, tele calling, or lead qualification role. • Excellent spoken and written English • Strong interpersonal skills and the ability to build rapport quickly. • Comfortable working with targets and a high-activity environment. • Ability to learn quickly about cloud computing and training offerings (no prior tech knowledge required). • Familiarity with CRMs, WhatsApp outreach, and call tools is a plus. What You’ll Gain: • Hands-on experience in the ed-tech and career transformation industry. • Exposure to cloud computing career pathways and real-time business impact. • Performance-based growth opportunities. • A supportive, energetic, and performance-driven team culture.

K21 Academy is currently hiring for a Customer Success Associate (CSA) to join our dynamic WFH team. If you're a highly motivated individual with a passion for ensuring customer success, we encourage you to apply for this rewarding position. Position: Customer Success Associate Graduation: Please only submit your application if you have graduated after the year 2019 Location: Remote Salary: As per market standards Shift: 2 PM- 11 PM IST Key Responsibilities: 1. Learner Engagement:- Reach out to learners to guide them through the program, ensuring they are on track to meet their goals.- Address queries and provide timely resolutions through proactive communication. 2. Support & Follow-ups:- Handle follow-up calls with learners to resolve any pending issues or escalate concerns when necessary.- Assist learners with tasks like updating payment information or accessing program resources. 3. Onboarding Assistance:- Help new learners get started by providing an overview of program structure and answering their initial queries. 4. Retention Focus:- Monitor learner activity to identify and address potential drop-offs.- Share resources and motivation tips to maintain learner engagement. 5. Reporting:- Maintain accurate call logs and learner interaction records in the CRM system.- Share weekly reports with insights on learner feedback and engagement levels. Key Performance Indicators (KPIs): 1. Daily Connected Calls:- Achieve a minimum target of 30 connected calls per shift. 2. Learner Retention Rate:- Measure and maintain retention percentage by addressing learner challenges effectively. 3. Query Resolution Time:- Average time taken to resolve learner issues should align with organizational benchmarks. 4. Feedback Collection:- Ensure feedback is gathered from at least 80% of learners contacted. 5. Upsell Opportunities:- Identify learners interested in advanced courses or additional services and report them for upselling. 6. CRM Management:- Update records accurately and ensure zero errors in reporting. Required Skills:- Excellent verbal communication skills.- Experience in customer-facing roles, preferably in US shifts.- Proficiency in CRM tools (e.g., Zendesk, Salesforce).- Ability to handle learner queries empathetically and efficiently.- Strong problem-solving and multitasking abilities. This role offers the opportunity to make a real impact by supporting learners in achieving their goals while enhancing your customer success expertise