Customer Support Executive

Job Description: Customer Support Executive

Location: Mohali, Punjab

Customer Support Executive ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsibilies for providing assistance, resolving issues and addressing customers inquiries to ensure a seamless and satisfying customer experience. This profile needs to have excellent communication skills.

Job Responsibilities:

• Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism.
• Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions.
• Troubleshoot customer issues, offer solutions, and ensure effective follow-up on open inquiries or complaints.

Assist customers with different inquiries

• Document customer feedback, common concerns, and provide insights to improve service processes.
• Collaborate with internal teams to resolve complex customer issues or escalate as needed.
• Maintain detailed records of customer interactions in Zendesk and CRM systems.
• Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction.
• Adhere to company policies, procedures, and quality standards during all customer interactions.
• Work in a fast-paced environment, handling multiple tasks and customer requests simultaneously.
• Be flexible with shift timings to accommodate time zones, including evenings shift.
• Ensure a positive customer experience by maintaining a calm, professional demeanor under pressure.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person