Customer Support Executive

We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.

Key Responsibilities

• Handle inbound and outbound calls for customers of a global sportswear brand.
• Understand customer concerns, provide effective resolutions, and ensure customer satisfaction.
• Maintain First Call Resolution (FCR) and deliver a high Customer Satisfaction Score (CSAT).
• Escalate issues when required, ensuring timely and accurate support to customers.
• Follow processes, scripts, and compliance guidelines while maintaining a professional and empathetic tone.

Required Skills & Qualifications

• Fresh graduates are welcome (any stream).
• Minimum 6 months of experience in an international BPO voice process preferred.
• Excellent verbal communication skills in English.
• Strong customer-centric approach with problem-solving ability.
• Ability to handle high-pressure situations with patience and professionalism.

What We Offer

• Opportunity to work with a renowned global brand.
• Comprehensive training and development support.
• Positive and growth-oriented work environment.