What's the Role All About? The Senior Specialist Client Services Project Manager is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NICE AI products and services. The PM would utilize the PMI standard to work with customers and internal teams to help drive projects to a fast and successful delivery leaving the customer with a positive experience and ability to utilize the solutions to their fullest. They ensure clear organization, defined timelines, and effective communication to bring the requirements to fruition. They work collaboratively with internal teams to translate the customer’s needs into tangible results, keeping projects on track and delivering value. How Will You Make an Impact? Manage the full system lifecycle development, change control processes, and risk analysis for the NICE AI Customer Service Automation solution delivery Ensure seamless project execution by directing project development and delivery from initiation to completion, fostering inter-departmental coordination and clear communication. Define project scope, goals, and deliverables in collaboration with stakeholders (internal, customers, and partners), and set/manage project expectations accordingly. Develop comprehensive project plans, diagrams, and communication documents, including progress reports, proposals, and requirements documentation. Estimate required resources and negotiated their allocation with relevant managers. Plan and schedule project timelines and milestones, track deliverables using appropriate tools, and deliver presentations on project status. Mentor and lead project teams to foster a collaborative environment and share expertise. Maintain relevant and up to date project details and information in our system of project record, Salesforce. Manage the client experience as the CEO of the project and as the face of NICE leading through escalations, governance and steerco meetings. Have you got what it takes? Bachelor’s degree in business management or related work experience required 12+ years’ experience in project management or technically relevant occupation Experience in Software as a Service (SaaS) Strong project management skills in planning and coordination for timely delivery Clear and effective communication skills . Analytical, continuous improvement and inquisitive mindset. Ability to think creatively and develop solutions to complex problems. Team-oriented with strong interpersonal skills. Early adopter of innovative technologies. Strong sense of accountability and ownership. Professional communication, behavior and demeanor. Promote the use of AI tools to enhance decision-making and operational efficiency across business units. PMP Certification You Will Have an Advantage If You Also Have: Generative AI models, NLU techniques, and automation principles. CRM integrations, APIs, and other ecosystem technologies. Industry trends and emerging technologies in AI and digital customer engagement. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

So, what’s the role all about? As a Specialist Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps. Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager. How will you make an impact? As a billable and customer-facing role, this position has significant financial impact on CXone: The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account. The timeframe required for the Consultant to deploy a customer has a direct impact on CXone's ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer’s contract. The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business. The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXone's exposure to liability. Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Have you got what it takes? 8-12yrs experience in Excellent Troubleshooting and Debugging skills on SaaS Applications. Excellent knowledge of HTTP requests Good understanding of modern authentication standards oAuth2 OIDC SAML Knowledge about SSO patterns Good understanding of browser security CORS X-frame-options Good understanding of HTML iframe CSS Good understanding of JavaScript / jQuery Ability to read API documentation and implement proof of concepts Proven experience as a Bot Developer or similar role Knowledge on Prompt Engineering Strong understanding of user experience and conversational interfaces Good verbal skills for communicating with customers and with peers during design and code reviews Quick learner, adaptable to change & ability to assume independent assignments Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide Product knowledge and ability to adapt previous integrations to meet customer’s requests Ability to work during US daytime (if needed) Bachelor’s degree or equivalent experience in a high-level environment. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6891 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? We are looking for a skilled and enthusiastic Software Engineer to join our R&D team. In this role, you will contribute to the design, development, and deployment of robust applications using .NET Core. You will work extensively with AWS services, CI/CD tools, and modern development practices to deliver scalable and efficient software solutions. How will you make an impact? Work with Team Lead and champion the feature development activities. Make sure best practices are followed and tech debt is avoided. Deliver high quality, sustainable, maintainable code. Mentor other junior developers as needed. Be ready to take up new challenges and learn new skills. Effectively communicate progress and challenges to the stakeholders. Have you got what it takes? 5+ years of experience. Problem-Solving: Strong analytical and problem-solving skills. Team Player: Excellent communication and collaboration abilities. Adaptability: Ability to work in a fast-paced, dynamic environment. Good knowledge of OOPS Fundamentals and programming standards. Core Technologies: Proficiency in .NET Core (6 & above) AWS Exposure: Hands-on experience with AWS You will have an advantage if you also have: Exposure to services such as AWS DynamoDB, ECR, ECS, and CloudWatch is a plus. CI/CD Tools: Working knowledge of CI/CD pipelines with tools like Jenkins and GitHub Actions. Experience on Golang is a plus. Experience using Security technologies like SAML, OAuth, Open ID connect, JWT or other IAM is good to have. Experience on Micro frontends will be a plus What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next Nicer! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6639 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? As a Senior Specialist Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps. Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager. How will you make an impact? As a billable and customer-facing role, this position has significant financial impact on CXone: The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account. The timeframe required for the Consultant to deploy a customer has a direct impact on CXone's ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer’s contract. The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business. The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXone's exposure to liability. Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Have you got what it takes? 12-15yrs experience in Excellent Troubleshooting and Debugging skills on SaaS Applications. Excellent knowledge of HTTP requests Good understanding of modern authentication standards oAuth2 OIDC SAML Knowledge about SSO patterns Good understanding of browser security CORS X-frame-options Good understanding of HTML iframe CSS Good understanding of JavaScript / jQuery Ability to read API documentation and implement proof of concepts Proven experience as a Bot Developer or similar role Knowledge on Prompt Engineering Strong understanding of user experience and conversational interfaces Good verbal skills for communicating with customers and with peers during design and code reviews Quick learner, adaptable to change & ability to assume independent assignments Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide Product knowledge and ability to adapt previous integrations to meet customer’s requests Ability to work during US daytime (if needed) Bachelor’s degree or equivalent experience in a high-level environment. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6886 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? The R&D Business Operations team is responsible for collecting, analyzing and managing R&D data, change requests and various cross unit projects and initiatives. In this role you will be responsible for dashboards used by the R&D group. You will create new data sources and reports connecting to a wide range of tools used in R&D while also being part of the ongoing management of KPI measurement. We are looking for a self-starter with bias for action, who is able to move new initiatives forward while collaborating with all types of stakeholders. How will you make an impact? Design, model and implement dashboards in Power BI Provide analytical and functional support Work effectively with a variety of stakeholders to ensure successful execution including R&D teams, product managers, IT, business operations etc. Write and maintain technical documentation Review and validate data End-to-end accountability for your domain including troubleshooting the reporting environment and training end users on new reports and dashboards Continually find opportunities for improvements and enhancements in existing implementations Have you got what it takes? Degree preferably in Industrial Engineering/Information Systems/Computer Science At least 8 years of overall experience At least 4 years' experience with PowerBi, advanced DAX queries, Power query etc. - Must Experience with SQL – Must Experience with Data Modeling – Must Experience in cloud data warehouse: Snowflake – an advantage Experience with R&D tools – an advantage Excellent problem-solving, organizational and analytical skills Exceptional communication skills A team player with a "can-do" attitude Fluent English What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6544 Reporting into: Director of R&D Operations Role Type: Individual Contributor

So, what’s the role all about? In Nice as a Senior Automation Engineer, performing manual testing and building automation tests for both front-end UI aspects, backend services and databases, testing all the aspects of a distributed system. How will you make an impact? Be part of a cross-functional, distributed Scrum team that develops and supports the product. Highly experienced with the Software Development Quality Processes. Planning and performing testing to ensure fit to standards (e.g. security, scalability, etc.), design as well as functional and non-functional requirements. Develop API, automation, and integration tests for cloud or enterprise scale products. Run manual tests and build automation test suites for regression and new features, checking data in application and databases, automating deployment and data generation. Have you got what it takes? B.Tech in Computer Science, Industrial/Electronic Engineering 4+ years of experience in IT as Developer, Automation engineer or QA 3+ years of experience in Automation testing. 2+ years of experience in UI automation testing. 2+ years of experience in Web Services automation testing. Hands on coding experience in any software development or scripting language. Hands-on experience in JavaScript, Python etc Used Playwright Or Selenium/Protractors or equivalent UI testing tools Experienced with automatically generating data for testing Experienced working with Databases, writing SQL queries for data validation. Experienced with defect management and tracking tools, preferably Jira. Experience in test design and execution for complex systems (manual and automatic) Deep understanding of QA methodologies You will have an advantage if you also have: Knowledge of Tomcat, JBoss and other application servers API testing tools such as Postman, JSystem, Rest-assured, Ready API is preferable Working knowledge of AWS is preferable What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6803 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? As a Senior Specialist Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps. Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager. How will you make an impact? As a billable and customer-facing role, this position has significant financial impact on CXone: The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account. The timeframe required for the Consultant to deploy a customer has a direct impact on CXone's ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer’s contract. The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business. The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXone's exposure to liability. Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Have you got what it takes? 12-15yrs experience required Proven experience as a Bot Developer or in a similar role involving integration and customization, such as chatbot integration with platforms like Google Dialogflow or IBM Watson. Knowledge on Prompt Engineering Good understanding of modern authentication standards ex - oAuth2, OIDC, SAML Good understanding of browser security like CORS, X-frame-options Good understanding of HTML i.e. iframe, CSS Good understanding of JavaScript / jQuery Ability to read API documentation and implement proof of concepts Strong understanding of user experience and conversational interfaces Good verbal skills for communicating with customers and with peers during design and code reviews Excellent Troubleshooting and Debugging skills on SaaS Applications. Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide Product knowledge and ability to adapt previous integrations to meet customer’s requests Flexibility to extent hours to exchange info with US team Bachelor’s degree or equivalent experience in a high-level environment What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6886 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? As a Senior Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps. Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager. How will you make an impact? As a billable and customer-facing role, this position has significant financial impact on CXone: The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account. The timeframe required for the Consultant to deploy a customer has a direct impact on CXone's ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customer’s contract. The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business. The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXone's exposure to liability. Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Have you got what it takes? 5-8yrs experience required Proven experience as a Bot Developer or in a similar role involving integration and customization, such as chatbot integration with platforms like Google Dialogflow or IBM Watson. Knowledge on Prompt Engineering Good understanding of modern authentication standards ex - oAuth2, OIDC, SAML Good understanding of browser security like CORS, X-frame-options Good understanding of HTML i.e. iframe, CSS Good understanding of JavaScript / jQuery Ability to read API documentation and implement proof of concepts Strong understanding of user experience and conversational interfaces Good verbal skills for communicating with customers and with peers during design and code reviews Excellent Troubleshooting and Debugging skills on SaaS Applications. Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide Product knowledge and ability to adapt previous integrations to meet customer’s requests Flexibility to extent hours to exchange info with US team Bachelor’s degree or equivalent experience in a high-level environment What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6895 Reporting into: Tech Manager Role Type: Individual Contributor

So, Whats the role all about? The VRS Application Consultant utilizes their domain expertise in two of the three following areas: Workforce Engagement Management (WFM and Quality & Analytics),CCaaS ACD/IVR and the Digital/AI Domain. To work sidebyside with the VRS Business Consultants to assist NICE customers with driving value realization and increased system adoption. The Application Consultant provides design guidance and application expertise to steer transformation and successful rollouts. The Application Consultant provides industry best practice guidance to ensure customer fully optimizes their technology usage and maximizes the full potential of the NICE solutions.Building longterm, strategic, relationships with customers and becoming a trusted advisor is the key success criteria for this role. The VRS consulting team will manage the customer relationship and individual engagements with a strong focus on operational excellence and establishing strategy for business impact. The VRS consulting team has a high level of individual accountability to create customer ROI’s, customer engagement renewals, wider business development, and support the growth success of VRS team. How will you make an impact ?Responsible for successful delivery of contact center performance improvement via the relevant NICE solutions, resulting in highly satisfied, referenceable customers.Develop and maintain relationships with customers to ensure continued satisfaction.Provide strong proven subject matter expertise to guide customers through recommendations and guidance on best practices within the product domains.Facilitate Application Design Workshops followed by configuration, application usage testing and application best practices sessions.Collaborate with Business Consultant to align application design and usage with project success criteria and assist with development of recommendations and roadmap.Provide input into the project plan, deadlines, dependencies, and overlaying VRS activities.Partner with other NICE team members to provide an excellent customer experience and internal collaboration to develop improved process recommendations.Complete required project documentation on time, submit timecards according to policy, and track to annual objectives.Stay up to date with Industry standards and processes of WEM, CCaaS and Digital/AI and produce collateral, whitepapers etc. that help promote NICE Value Realization Services.Provide support to perform financial analysis, benefits/impact analysis and create ROI models for the specific product domains.Develop repeat business opportunities via successful delivery, credibility and thought leadership provided.Identifying additional solution opportunities and providing information to account team. Have you got what it takes? Deep and broad understanding of the WFM, Quality and Analytics solutions (NICE WFM, Nexidia and QCare aplus)Total 8 + and minimum of 3 years of experience supporting a contact center environment with Workforce Management, Quality and AnalyticsProven ability to work independently while effectively handling project stakeholders, provide thought leadership, and gain strategicpartnershipProviding support to contact center teams and demonstrated operational performance improvements with benefitExcellent verbal, written communication and presentation skillsare amustMulti-industry experience preferred. Enjoy NICEFLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7148Reporting into: Tech ManagerRole Type: Individual Contributor

So, what’s the role all about? This role is about deriving results, achieving goals for the group and product. We are looking for Tech Manager who can lead and coach development teams, fostering a collaborative environment to provide technical leadership to achieve project goals. Empower team members to make technical decisions, instill sense of ownership and self-organize. Responsible for productivity and quality objectives for respective teams. Work closely with team members and provide technical guidance and solve the problem related to design, implementation, process, do hands on where required. Conduct regular performance reviews and provide constructive feedback to team members. Manage all aspects of the team such as hiring, reviews, mentoring and promotions How will you make an impact? Ensure the sprint and release commitments are met on time and high-quality software packages. Perform sprint wise planning and development of short, medium, and long-term plans to achieve strategic objectives. Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks. Prioritize, assign and manage activities and projects in accordance with the R&D departments goals and objectives. Provide worldwide support to our customers. Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload. Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization. Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies. Collaborate with other departments to remove impediments that require cross-functional support. Work with the line of business to define the product roadmap and strategy. Review technical designs and architecture to ensure quality, scalability, and maintainability Manage all aspects of the team such as hiring, reviews, mentoring and promotions Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 13+ years of experience in Software development for software application deployed on cloud environment (AWS). At least 3 years' experience in managing multiple scrum teams of software developers of different experience range (Freshers to 12+ years). Frequent operational liaison with Product managers, program managers, peer Technical managers, Architects for software deliveries. Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Experience developing and supporting multi-tenant cloud-native software delivered secured Software-as-a-Service (SaaS). Experienced in software technologies such as Java, spring boot, Angular. Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance. Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring. Familiar with Quality targets and SLAs for SaaS applications. Experienced with public cloud infrastructures and technologies such as Amazon Web Services (AWS). Demonstrated ability to deftly influence others, especially in sensitive or complex situations. Deep experience with agile software development techniques and pitfalls. Excellent communication skills, problem-solving and decision-making skills. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7191 Reporting into: Director Role Type: Technical & People manager

So, what’s the role all about? In Nice the Sr Specialist Software Engineer develops tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. How will you make an impact? 11+ years of hands-on experience as a Java Developer (Web & Server side using Java) Strong OO design and code skills Expertise in application development using Java, J2EE, Spring, Spring boot, Hibernate, web services standards and related technologies ( JSON, REST) Demonstrated experience with multi-tier web application development Solid understanding of relational database concepts and experience using MySQL (or similar) Hands on experience with Continuous Integration/Delivery and Test-Driven Development Demonstrated ability to influence others, especially in sensitive or complex situations Experience working with agile software development methodology Experience with automation in unit and system level (jUnit/TestNG) Great initiative; proven ability to tackle projects with a can-do attitude Proven experience in operating within a global environment Comfortable with working in a complex matrix environment Have you got what it takes? Bachelor’s in computer science 11+ years of hands-on experience as a Java Developer (Web & Server side using Java) Very strong verbal and written English skills Experience working in Agile A team player Great interpersonal and communication skills What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:6667 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? Serve as a top-performing engineer, excelling in the design, development, and testing of high-quality software. Ensure all projects meet specified functional and non-functional requirements within given time and resource constraints. How will you make an impact? Collaborate in Design Process: Work with senior software engineers, architects, and managers to design software products and services. Contribute to implementation planning and estimation. Experience - 5 to 7 yrs Communicate Software Designs: Convey software designs to other engineering staff through code, textual, and pictorial documentation. Interface with various groups within and outside R&D as needed. End-to-End Implementation and Support: Lead by example to ensure comprehensive quality coverage and high responsiveness to issues throughout the software lifecycle. Maintain Design and Quality Standards: Ensure design and quality standards are met through regular code reviews and testing. Mentor and coach peers and junior engineers, promoting best practices and software craftsmanship. Contribute Quality Code: Personally contribute significant volumes of high-quality code, ensuring regular releases and deployments alongside colleagues. Lead Scrum Team: Lead a scrum team of developers and QA engineers to meet roadmap commitments effectively. Have you got what it takes? Java Development: Experience in Java programming, including data structures, threading, OOP, design patterns, functional programming, and memory optimization. Spring Framework: Proficient in using Spring and Spring Boot for web applications or web services. Experience with Spring Security/Batch and security technologies like SAML, OAuth, and JWT is a plus. Messaging and API: Familiarity with JMS/Kafka and API Gateway/reverse proxy technologies. RESTful APIs and Microservices: Hands-on experience with RESTful API development and microservice architecture. JavaScript Development: Proficiency in JavaScript programming. Frontend Frameworks: Experience with ReactJS (or similar frameworks) for complex pages, authentication/authorization, and state management. Web Technologies: Proficiency in HTML5, CSS3, and Responsive Web Design, including grids, layouts, and offline storage. Database Management: Experienced with MySQL/Postgres and MongoDB, including schema definition, query performance tuning, and ORM. SaaS Solutions: Experience in developing scalable multi-tenant SaaS-based solutions. Cloud Technologies: Familiarity with public cloud infrastructure and technologies such as AWS, Google Cloud Engine, or Azure. CI/CD Practices: Experience with Continuous Integration and Delivery using Jenkins, Docker, Kubernetes, and Artifactory. Agile Methodology: Experience working in an Agile development environment and using work item management tools like JIRA. You will have an advantage if you also have : Analytical Skills: Strong analytical and problem-solving abilities. Communication and Collaboration: Excellent communication and collaboration skills. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7223 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? Serve as one of the top-performing and proficient engineers in designing and developing high-quality software that meets specified functional and non-functional requirements within the time and resource constraints given. How will you make an impact? Has strong capabilities in his/her component level area of ownership Analyses information, solves problems and reaches conclusions within his/her professional space Responsible for delivering feature(s) for enterprise-grade software independently Acts as a point of escalation for low-level problems within NICE and some external interfaces Mentor other junior team members Interface with R&D Groups (including Product Managers), Sales, Customer Support and Services Conducts timely Code reviews for delivery Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 4+ years of software development experience Working experience in Core Java, proficient with Java algorithms and data structures Worked in high performance, highly available and scalable systems. Strong experience with Angular 12+/ReactJsJs Strong Development experience creating RESTful Web APIs Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins. Ability to work independently and collaboratively, good communication skill. Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7202 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

India - Pune At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Software Developer, you will be a key contributor to the full software development lifecycle (SDLC) of enterprise-grade applications. You will design, build, and maintain high-performing, scalable, and secure software systems that comply with industry best practices and internal standards. This role demands technical excellence, ownership, and a collaborative spirit to work within multidisciplinary Agile teams. How Will You Make an Impact? Deliver high-quality, robust, and maintainable code using Java and modern technology stacks. Contribute to the entire SDLC—from requirement analysis and design to coding, testing, and deployment. Collaborate with cross-functional teams to build and enhance systems that are reliable, scalable, and performant. Develop technical documentation, flowcharts, and layouts to support software solutions. Ensure software quality through unit testing, system testing, and automation. Troubleshoot, debug, and upgrade existing systems to improve performance and reliability. Actively support L4 team and respond effectively to product issues. Embrace continuous learning and apply new technologies through hands-on PoCs. Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives. Have you got what it takes? Essential Qualifications: A degree in Computer Science or a related field (BE/BTech/MTech/MCA). 2–4 years of strong hands-on experience in Java development. Proficiency in Java, Scala, Linux, Maven, and Git. Strong database experience with MS-SQL, Oracle, PostgreSQL, and Cassandra. Deep understanding of Object-Oriented Programming and Design (OOP/OOD). Excellent English communication skills—both written and verbal. Strong problem-solving skills, ownership mindset, and attention to detail. Experience working in Agile teams and contributing to sprint goals. Proven ability to switch between feature development and production support Ability to quickly adapt to new technologies and frameworks as project needs evolve. Experience developing high-performance, highly available, and scalable systems. Passion for learning, innovation, and engineering excellence. Desired Qualifications: Exposure to public cloud platforms such as Amazon Web Services (AWS). Experience with microservices architecture and Docker containers on Kubernetes. Familiarity with performance testing and benchmarking tools (e.g., JMeter). Previous work on resolving performance or scalability bottlenecks is a plus. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7193 Reporting into: Rajashree Patil Role Type: Software engineer

So, what’s the role all about? We are seeking a strategic, experienced, and customer-obsessed Director of Customer Support to lead and scale our global support operations for our Enterprise SaaS platform to the Financial Services industry. The group includes functions as Cloud Support, On Premise Support and Managed Services. This role involves managing a global support team, ensuring high-quality service delivery, and working closely with engineering, sales, and product teams to provide timely solutions to customers. The director will also drive operational improvements, set strategic goals, and ensure that the support team meets all service level agreements (SLAs) while maintaining a focus on customer satisfaction and business growth. What you will be doing? Leadership & Team Management Define and execute the global customer support strategy aligned with business goals, customer success metrics, and operational efficiency. Lead and manage the customer support team across multiple regions, ensuring alignment with company goals and customer needs Build, lead, mentor, and scale a geographically distributed support team (Tier 1–3) off over 100 staff. Establish clear goals, performance metrics, and career development plans. Promote a culture of collaboration, accountability, and continuous improvement within the team Strategic Direction & Planning Develop and implement strategic plans to improve cloud support operations, ensuring scalability and efficiency as the business grows Collaborate with senior leadership to align cloud support objectives with overall company strategy Manage the performance and effectiveness of the cloud support team, tracking KPIs and ensuring that customer expectations are met or exceeded Customer Support Excellence Act as the voice of the customer internally. Collaborate with Product, Engineering, and Customer Success to ensure issues are addressed and feedback is looped into product development. Oversee the resolution of high-priority customer support cases, ensuring timely and effective solutions Ensure the team is proactive in identifying and addressing potential issues before they impact customers Act as the escalation point for complex or critical customer issues, working with internal teams to resolve them quickly Monitor and analyze CSAT (Customer Satisfaction) and other feedback metrics to identify trends and areas for improvement Operational Efficiency Drive operational efficiency by implementing best practices, tools, automation and processes to streamline support operations Establish clear SLAs and performance metrics, ensuring that the cloud support team meets or exceeds them Implement and oversee the use of monitoring tools and reporting systems to track cloud service health and performance Ensure smooth integration and collaboration between cloud support and other departments (e.g., R&D, Sales, Customer Success) Collaboration with Cross-functional Teams Work closely with product management, engineering, and sales teams to ensure customer needs are understood and supported Provide input into the development of new cloud products and services to ensure supportability and customer satisfaction Collaborate with the product and engineering teams to improve cloud solutions based on customer feedback and support trends Cloud Infrastructure & Tools Management Oversee the tools and technologies used for cloud support, ensuring they are efficient, automated and scalable Ensure the team is fully trained and equipped with the tools necessary for effective cloud support Evaluate and recommend new cloud technologies or processes to improve support delivery Budget & Resource Management Manage the customer support department’s budget, ensuring proper allocation of resources to meet business needs Forecast resource requirements and allocate resources effectively to handle customer demand Ensure cost-effective operations while maintaining high-quality service Compliance & Security Ensure that cloud support operations comply with relevant legal, regulatory, and security standards Work with security teams to address any security-related customer concerns or incidents within cloud environments Develop and enforce best practices for data protection and privacy Reporting & Communication Provide regular reports to executive leadership on cloud support performance, including customer satisfaction, escalations, resource utilization, and cost Monitor, report, and drive improvements across support metrics (CSAT, NPS, FRT, TTR, resolution rate). Use data to continuously improve the customer experience. Ensure clear and effective communication within the support team and with other internal stakeholders Continuous Improvement Drive initiatives to continuously improve the cloud support process and the overall customer experience Prepare support systems for continued global growth, product expansion, and increased customer complexity. Lead post-mortem and root cause analysis after major incidents or service disruptions, implementing corrective actions Have you got what it takes? Proven leadership experience (typically 10+ years) in cloud support or related fields, with a strong background in managing cloud-based infrastructure and teams. Leadership experience in building and managing high-performance teams. Strong understanding of cloud technologies (AWS, Azure, GCP) and how they relate to customer support needs. Ability to collaborate with cross-functional teams including product, engineering, and sales. Excellent communication and problem-solving skills. Customer-focused mindset with a deep understanding of CSAT and NPS metrics. Ability to manage budgets and resources effectively. Experience in working with global teams and cross-cultural environments. This role requires a strong balance of strategic leadership, operational efficiency, and customer-centric focus. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

So, what’s the role all about? We are seeking a highly motivated and analytical Business Analyst to join our dynamic team at a leading cloud technology company. As a Business Analyst, you will be responsible for gathering, analyzing, and documenting business requirements, identifying opportunities for improvement, and working closely with cross-functional teams to deliver solutions that support the company’s strategic goals. Your role will involve data-driven decision-making and collaborating with stakeholders to optimize processes, products, and services in the cloud domain. How will you make an impact? Business Case Development: Assist in developing business cases for new projects, including cost-benefit analysis, risk assessments, and return on investment (ROI) evaluations. Performance Metrics & Reporting: Define, track, and report on key performance indicators (KPIs) for various business processes. Create dashboards and regular performance reports for internal stakeholders. Requirements Gathering & Documentation: Work with business stakeholders, product teams, technical teams, and finance department to gather and document business requirements, processes, and goals. Data Analysis: Analyze business and operational data to identify trends, inefficiencies, and opportunities for process improvements. Leverage business intelligence tools to provide actionable insights. Stakeholder Management: Communicate findings and recommendations to both technical and non-technical stakeholders, ensuring clear understanding and actionable next steps. Cloud-Specific Expertise: Contribute to the business analysis of cloud services, cloud-based tools, and cloud platforms (such as AWS, Azure, Google Cloud) to optimize performance, scalability, and cost-efficiency. Ad-Hoc Analysis: Conduct special projects and ad-hoc analyses as needed to support business objectives and leadership decisions. Have you got what it takes? Bachelor’s degree in Business Administration, Information Technology, Computer Science, Industrial Engineering or a related field. 4+ years of experience as a Business Analyst, ideally within the technology or cloud industry. Strong analytical skills with the ability to analyze large datasets and derive actionable insights. Familiarity with cloud platforms (AWS, Azure, Google Cloud) and understanding of cloud business models is a plus. Experience with business intelligence tools (e.g., Power BI) and data analysis software (e.g., SQL, Excel, Python). Excellent written and verbal communication skills, with the ability to present complex ideas to both technical and non-technical audiences. Strong problem-solving and critical-thinking abilities. Experience in Agile or Scrum methodologies is a plus. Knowledge of cloud-based tools and services (e.g., SaaS, IaaS, PaaS) is an advantage. You will have an advantage if you also have: Experience working in a SaaS (Software as a Service) or cloud technology company. Familiarity with project management tools (e.g., JIRA, Trello, Confluence). Knowledge of financial modeling or budgeting in the cloud space is a bonus. Certification in business analysis (e.g., CBAP, CCBA) is a plus. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6870 Reporting into: Manager Role Type: Individual Contributor

So, what’s t he r ole all about? You are expected to be a professional automation engineer with a strong testing background and knowledge of building automated systems & tests both front-end UI, backend services and databases. You will be testing all aspect of a distributed system. How will you make an impact? Defining and execution of Test Plans for various high-complexity products and solutions covering End to End testing of Functional and cross functional teams, Regression, Usability, UI and Performance tests. Monitoring and Tracking Test Plan/Automation Projects Reviewing the Projects and ensuring the impact of changes in the scope on test plans, changes in the priority, test schedule and test automation are well handled Defining and Implementing Test Automation Projects Ensuring Build Acceptance Tests are executed, and stakeholder acceptance is achieved within the given timeframe Defining and improving QA Processes/ Best Practices Creating/Tracking Test Metrics, Project Metrics and ensuring corrective actions are taken to keep good health of the deliveries Motivating the team to deliver the projects with the desired Quality level and efficiency Applying innovative concepts in testing to enhance the test coverage, improve Quality and Reliability Have you got what it takes? Should have 5+ years of testing experience across automation tools Strong knowledge of SQL, Data Products/services, Queueing systems, Reporting. Experience in Cross teams functional End to End testing. Knowledge of AWS services. Knowledge and understanding of Test Automation and Performance testing tools. Experience of Typescript and backend testing. Very well versed with GIT commands. Strong Experience in API / Web Services Testing and API Automation tools Sound knowledge of SDLC phases and Testing Life cycle Strong Requirements and Business Analysis skills with good focus on attention for details Test Management in Jira: Test case, Test Execution. Strong Ability to define and execute Test Suites/Test Cases Test Automation Tools: Playwright, Selenium, Protractor, Test Architect. Knowledge of Continuous Integration Tools Jenkins. Experience of any Data streaming application Strong in planning and track of work items Experience in Enterprise level project’s release pattern (Major & Minor release) Should be well versed with Jira (Fix versions, JQL) Well versed with various testing cycles based on release patterns. (Regression cycles importantly) Experience in Gatling or any performance tools is plus. You will have an advantage if you also have: Knowledge of Selenium, Java Knowledge of Python, C# or any programming language Experience as a technical or team lead or equivalent experience Experience in Performance testing Experience in contact center domain What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6629 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? We are looking for a Software Quality Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, proactive communication platform. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with UK and US based teams will be a key part of the job, so excellent communication skills are critical. How will you make an impact? Write, test and maintain code which adheres to internal guidelines and industry best practices. Responsible for delivering feature(s) independently of high quality. Contributes actively to low level design definitions. Ensure applications are built to modern security standards. Write reusable code and libraries. Write automated tests to ensure code has the appropriate level of test coverage. Take part in code reviews (as reviewer and reviewee). Participate and contribute in team Scrum ceremonies. Create and maintain the required documentation. Is a team player Have you got what it takes? Experience – 2 to 4 years. Hands-on skills in Java or .NET Design, develop, and maintain automated test scripts for both API and UI layers. Create and manage test cases, test plans, and test data for automated testing. Collaborate closely with developers, product managers, and other QA team members to ensure high-quality deliverables. Perform exploratory testing and contribute to improving test strategies and practices. Identify, log, and track bugs and quality issues using tools like JIRA. Contribute to QA process improvements and tool evaluations. Familiarity with test frameworks like Selenium. Good to have Playwright or Cucumber. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

So, what’s the role all about? Serve as one of the top-performing and proficient engineers in designing and developing high-quality software that meets specified functional and non-functional requirements within the time and resource constraints given. How will you make an impact? Has strong capabilities in his/her component level area of ownership Analyses information, solves problems and reaches conclusions within his/her professional space Responsible for delivering feature(s) for enterprise-grade software independently Acts as a point of escalation for low-level problems within NICE and some external interfaces Mentor other junior team members Interface with R&D Groups (including Product Managers), Sales, Customer Support and Services Conducts timely Code reviews for delivery Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 4+ years of software development experience Working experience in Core Java, proficient with Java algorithms and data structures Worked in high performance, highly available and scalable systems. Strong experience with Angular 12+ Strong Development experience creating RESTful Web APIs Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins. Ability to work independently and collaboratively, good communication skill. Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7202 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? In Nice as a Senior Automation Engineer, performing manual testing and building automation tests for both front-end UI aspects, backend services and databases, testing all the aspects of a distributed system. How will you make an impact? Be part of a cross-functional, distributed Scrum team that develops and supports the product. Highly experienced with the Software Development Quality Processes. Planning and performing testing to ensure fit to standards (e.g. security, scalability, etc.), design as well as functional and non-functional requirements. Develop API, automation, and integration tests for cloud or enterprise scale products. Run manual tests and build automation test suites for regression and new features, checking data in application and databases, automating deployment and data generation. Have you got what it takes? B.Tech in Computer Science, Industrial/Electronic Engineering 4+ years of experience in IT as Developer, Automation engineer or QA 3+ years of experience in Automation testing. 2+ years of experience in UI automation testing. 2+ years of experience in Web Services automation testing. Hands on coding experience in any software development or scripting language. Hands-on experience in JavaScript, Python etc Used Playwright Or Selenium/Protractors or equivalent UI testing tools Experienced with automatically generating data for testing Experienced working with Databases, writing SQL queries for data validation. Experienced with defect management and tracking tools, preferably Jira. Experience in test design and execution for complex systems (manual and automatic) Deep understanding of QA methodologies You will have an advantage if you also have: Knowledge of Tomcat, JBoss and other application servers API testing tools such as Postman, JSystem, Rest-assured, Ready API is preferable Working knowledge of AWS is preferable What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7253 Reporting into: Tech Manager Role Type: Individual Contributor