NICE

So, what’s the role all about? The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes implementing, configuring, and optimizing products like Nice Engage , WFM , EEM and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions. How will you make an impact? Technical Implementation: Installation and integration of NICE software solutions on site or remotely, while following defined methodology, processes, system requirements, and customer specific needs. Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center. Ensure that all components of the technical architecture are properly integrated and implemented. Communicate and reconcile any design flaws found during the delivery of NiCE Solutions. Assist customers and their vendors with configuration requirements for all NiCE Integration points in their environment. Provide technical expertise of the entire NiCE product suite, implementation methodology, and/or related technology. Conduct systems testing for performance and reliability. Report issues found during implementation and engage support teams for assistance, as well as escalating to higher tiers and management; as appropriate. Provide basic application overview, technical support, and technical quality control throughout all stages of the project. Communicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes Project Management & Customer Handling: Collaborate with Project Managers to design and oversee end-to-end project rollouts. Document and add Lesson learned and Resolutions to the Nice Knowledge Base Ensure seamless project execution through inter-departmental coordination and clear communication. Regular interaction with client teams to understand pain points, present solutions, and align on progress Flexibility towards after-hours and weekend activities. Promote the use of AI tools to enhance decision-making and operational efficiency across business units. Have you got what it takes? Bachelor’s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience. Total 5+ years and Minimum 3 years’ experience with Product implementation & integration. Experience with NiCE WFM ,Engage, CXone, RTA is a plus Experience with Advanced Solutions – Recording/Telephony Integrations, MDC , LDAP, SSO, ACD, DB migrations, Disaster Recovery or HA solutions. Familiarity with- Generative AI models, NLU techniques, and automation principles. Industry trends and emerging technologies in AI and digital customer engagement. Desired personal traits: Analytical and inquisitive mindset. Team-oriented with strong interpersonal skills. Early adopter of innovative technologies. Strong sense of accountability and ownership. Professional communication, behavior and demeanor. Readiness to work in shift - APAC & EMEA Server Technology- RED HAT Linux installation and Configuration Microsoft Windows Server Installation and Configuration – IIS Microsoft Security – Active Directory, Security Policies, Hardening, Encryption Server Hardware – HP, Dell, IBM Virtual Servers - VMWare – ESX, VSX Clusters, VMotion Citrix Servers – Configuration and Optimization Application Servers - J2EE, JBoss, Tomcat, Apache, Liferay, Mule SQL/Oracle- Microsoft SQL Server Installation and Configuration Oracle Installation / Configuration Maintenance – Backups and Recovery, Security Scripting – Basic Query and Update knowledge Networking- Network Principles – 7 Layer OSI Model, TCP, UDP Network Devices – NICs, Switches, Routers, MPLS Troubleshooting – Sniffers and various other Network Testing and Analysis tools Telephony- Telephony Experience - PBX, Switch and ACD Vendors - Avaya, Cisco, Genesys, Nortel, Aspect, Alcatel etc VoIP Experience – Avaya, Cisco, Nortel You will have an advantage if you also have Red Hat Enterprise Linux or Microsoft certification. Previous experience with ACD/MIS platforms and interfaces. Experience working in a call center technology team. NICE Engage Certification preferred. CCNA and MCSE certifications preferred. AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr. Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 9107 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? NiCE enables organizations to address today’s consumer and employee expectations by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud customer experience platform. CSA team is dedicated to developing groundbreaking AI products that are transforming the industry. We promote a culture of collaboration, continuous learning, and the adoption of advanced technologies at scale. We are looking for a DevOps Engineer to join our CSA Infrastructure team. In this role, you will play a key part in building, operating, and evolving cloud infrastructure across AWS and Azure, working closely with development, QA, and security teams. How will you make an impact? Manage and support cloud infrastructure on AWS and Azure, ensuring availability, security, and cost efficiency Contribute to infrastructure automation using Infrastructure as Code (IaC) Collaborate with development and cross-functional teams to improve development and operational workflows while maintaining robust CI/CD pipelines Monitor system performance, investigate issues, and lead troubleshooting and optimization efforts Apply DevOps best practices to improve reliability, scalability, and deployment velocity Continuously evaluate and adopt new tools, technologies, and best practices while using AI in your development Have you got what it takes? BSc in Computer Science, Computer Engineering, Software Engineering 2–4 years of hands-on experience as a DevOps Engineer or in a similar role Strong experience with AWS services (Azure experience is a strong advantage) Good programming/scripting skills, especially in Python Experience with Infrastructure as Code (CDK / CloudFormation / Terraform) Experience with CI/CD tools (e.g., GitHub Actions, Jenkins, etc.) Familiarity with Linux environments and cloud-native architectures Understanding of monitoring, logging, and alerting concepts Soft skills Strong ownership mindset with the ability to work independently Excellent collaboration and interpersonal skills Self-driven, proactive, and eager to learn Ability to manage multiple tasks and meet deadlines Global mindset and strong communication skills in English What’s in it for you? Join an ever-growing, market-disrupting global company where teams — comprised of the best of the best — work in a fast-paced, collaborative, and innovative environment. As a market leader, every day at NICE is an opportunity to learn, grow, and make an impact. We offer extensive internal career opportunities across roles, disciplines, domains, and geographies. If you are passionate about technology, motivated to improve systems at scale, and excited to constantly raise the bar — you may just be our next NICEr. Requisition ID: 9624 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? Within Actimize, the AI and Analytics Team is developing the next generation advanced analytical cloud platform that will harness the power of data to provide maximum accuracy for our clients’ Financial Crime programs. As part of the PaaS/SaaS development group, you will be responsible for developing this platform for Actimize cloud-based solutions and to work with cutting edge cloud technologies. How will you make an impact? NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space At NiCE Actimize, we recognize that all employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation, and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization. This new SaaS platform will enable our customers (some of the biggest financial institutes around the world) to create solutions on the platform to fight financial crime. Have you got what it takes? Work with Specialist software engineers, architects, and managers in the design process for software products and services; contribute to the implementation planning and estimation Communicate software designs to other software engineering staff members through code and textual and pictorial documentation as needed. This includes interfacing directly with other groups inside and outside of R&D as needed. Lead the End-to-end implementation and support of the software through leading by example to ensure complete quality coverage and high degrees of responsiveness to any issues that come up throughout the complete lifecycle of the software. Ensure the intended design and quality levels are met through regular code reviews and testing of the software in-development. Personally contribute high volumes of quality code that is delivered with that of your colleagues in regular releases and deployments. Qualifications: Experience: 4 to 7 Years Degree in computer science or equivalent from a reputed institute Development experience in Java programming language spread across data structure, threads, OOPs, design patterns, functional programming level, memory optimization. Development experience using Spring, Spring Boot for web applications or webservices. Spring security/batch and Security technologies like SAML, OAuth and JWT will be added advantage. Familiarity with JMS/Kafka, API Gateway/reverse proxy will be good. Hand on experience with RESTful API development and microservice architecture. Experienced working with Databases (MySQL/Postgres and MongoDB) at schema definition, query performance tuning, ORM Experience developing scalable multi-tenant SaaS-based solutions. Familiarity and/or experience with public cloud infrastructure and technologies such as Amazon Web Services (AWS), Google Cloud Engine, or Azure Experience working in and driving Continuous Integration and Delivery using Jenkins, Docker, Kubernetes and Artifactory Experience working in an Agile methodology development environment and using work item management tools like JIRA. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 8865 Reporting into: Tech Manager Role Type: Senior Software Engineer. Actimize

- So, what’s the role all about? You will join the team in charge of Validating and Verifying all Solution implementations as part of Professional Services for Various Clients across the globe. How will you make an impact? - You will work closely with Implementers, BA and QA Management to understand how Solutions will be implemented as per Client Business need - Work as an individual contributor and certify PS Implementation. - Good experience of Automation framework, Automation script development and maintenance - Hands-on experience in Java, Selenium, TestNG, Maven, GIT, Jenkins - Strong knowledge of Software Testing Lifecycle (STLC), SDLC, Defect Life cycle - Good knowledge of SQL, UNIX - Experience in web application testing (JS, HTML, CSS) - Knowledge of common tools/technologies used in testing: XML, JSON, Fiddler, Postman - Create test data, prepare test reports, and maintain test environment with Package Deployment and Release. - Preparing Daily, Weekly Reports and Dashboard Internal to team. - Planning and performing software testing of various systems or software features, in scheduled timeline, achieving clear testing results - Design, develop, and maintain automated test scripts and frameworks - Lead and mentor a team of automation engineers - Collaborate with software developers and QA engineers to identify test requirements - Integrate automated testing into CI/CD pipelines - Analyze test results and report on software quality metrics - Stay up-to-updated with the latest trends and tools in software automation engineering - Develop & maintain Traceability matrix and various Test artifacts - Setting up and installing various testing environments - Planning, performing and reporting on testing for different environments according to technical design and functional requirements - Open bugs detailing relevant information in a repeatable way Have you got what it takes? - Experience 10 – 12 years - B. Tech/ BE in Computer Science, Information Technology. - and/or practical relevant experience/knowledge - Proven experience with automated testing tools and frameworks. - Strong knowledge of CI/CD processes - Very strong verbal and written English skills - 4 – 6 years of working experience in Automation development, preferably in product development companies - Experience in BFSI domain is a MUST - Ability to work independently or as part of a team, displaying a good natured, cooperative attitude - Analyzing Business Specifications, Designing and developing Test scripts and Analyzing Test results - Strong debugging, analytical and problem-solving skills - Some knowledge of using scripting to automate day to day tasks is desired but not mandatory - Comfortable in an Agile environment, and with the use of Building and Packaging concepts and tools like JIRA - Prior experience of working with a globally distributed team is a plus. - “Actimize”/ “AML domain” experience is a huge plus. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 9102 Reporting into: Tech Manager Role Type: Individual Contributor