What You ll Do: Design and build search tools that quickly retrieve relevant information from vast amounts of data using technologies like Elasticsearch. Develop recommendation systems that suggest relevant products, features, or content based on user behavior and preferences. Build and maintain APIs and connectors to seamlessly integrate search and recommendation functionalities into the broader platform. Optimize data indexing, query performance, and relevance ranking to ensure fast and accurate results. Architect and implement distributed systems capable of handling large-scale, multi-tenant environments. Collaborate with product, AI, and infrastructure teams to align system capabilities with business goals. Minimum Qualifications: Bachelor s or Master s degree in Computer Science or a related technical field. Proficiency in software development with experience coding in C, C++, Java, or Golang. Strong understanding of memory and performance optimization techniques. Familiarity with agile development processes in both theory and practice. Creative problem-solving skills with a proactive approach to innovation. Preferred Qualifications: Experience building and optimizing search and recommendation systems. 5+ years of programming experience with at least two of the following languages: C, C++, Java, Golang, Python. Expertise in microservices-based scalable architectures. Background in building and operating large-scale systems in multi-tenant environments. Knowledge of relevant tools and frameworks like Elasticsearch, Apache Solr, Redis, Kafka, or similar.

DevRev DevRev s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS. Job Description We are seeking a highly motivated Solutions Engineer to join our pre-sales team and contribute to the design, development, and implementation of cutting-edge technical solutions for our clients. In this role, you will collaborate closely with Solutions Architects, Sales Engineers, and other key stakeholders to ensure that our solutions meet customer requirements and exceed expectations. You will play a pivotal role in the sales process, providing technical expertise, conducting product demonstrations, and supporting the development of technical proposals.As a Solutions Engineer, you will work directly with customers to understand their technical needs, design customized solutions, and ensure a smooth transition to our implementation and customer success teams. Your ability to communicate complex technical concepts clearly and build strong relationships with customers will be essential to your success in this role. Key Responsibilities Provide expert technical support to the sales team, assisting with product information, addressing technical questions, and supporting solution development during the sales process.Conduct live product demonstrations tailored to the specific needs of prospective customers, effectively showcasing technical features, advantages, and benefits.Collaborate with customers to understand their technical requirements and pain points, working closely with Solutions Architects to design the most effective solutions.Assist in the creation of technical proposals and RFP/RFI responses, ensuring alignment with customer needs and our technical capabilities.Analyze competitor products and provide insights on our competitive advantages, keeping the sales team informed of market trends and competitor activities.Train sales teams on the technical aspects of our products and solutions, developing training materials and conducting regular sessions to ensure they are equipped with the latest knowledge.Build and maintain strong relationships with customers, acting as a trusted technical advisor and supporting them through the sales process and beyond.Create and maintain technical documentation, including case studies and technical guides, to support both sales and customer use.Customize solutions to meet specific customer requirements, working with engineering and product teams to deliver tailored configurations and integrations.Ensure a seamless transition of new customers to the implementation and customer success teams, providing detailed handover documentation and support.Work closely with internal teams, sharing technical knowledge and contributing to the continuous improvement of our sales engineering processes and practices. An ideal candidate for the Solutions Engineer role would have Degree in Computer Science, Engineering, Information Technology, or a related field.5+ years of experience in a technical pre-sales or sales engineering role.Strong technical acumen with the ability to understand and explain complex concepts clearly.Proven experience in conducting product demonstrations and developing technical proposals.Excellent communication and interpersonal skills, with a focus on customer engagement.Ability to work collaboratively with cross-functional teams.Experience in competitive analysis and market research.Willingness to travel up to 30% based on client and business needs. Culture The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!

DevRev DevRev s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS. Job Summary: We are seeking a highly skilled Tax Specialist with extensive global experience, especially in US taxation for SaaS companies. The ideal candidate will have a deep understanding of direct and indirect taxes, compliance requirements, transfer pricing, and tax optimization strategies across both jurisdictions. This role requires hands-on expertise in managing tax planning, compliance, and reporting to ensure efficiency and accuracy in tax matters for a SaaS business operating across multiple regions. Key Responsibilities: US Taxation: Manage federal, state, and local tax compliance for the company, including income tax, sales tax, and other applicable taxes.Oversee Sales Use Tax compliance, registrations, and nexus evaluations across multiple states.Ensure ASC 740 tax provisions and deferred tax computations are accurate and in compliance with US GAAP.Assist in handling IRS audits, transfer pricing documentation, and international tax planning.Support RD tax credits, withholding tax on cross-border transactions, and treaty benefits. India Taxation: Ensure compliance with GST, TDS, income tax, and transfer pricing regulations.Manage GST filings, input tax credits, and reconciliations.Oversee Direct Tax (Corporate Tax, Withholding Tax, Equalization Levy) for India operations.Coordinate tax audits, assessments, and liaise with external consultants and tax authorities.Implement tax-efficient structures for cross-border transactions and intercompany billing. Qualifications Skills: Chartered Accountant (CA), CPA, or equivalent qualification preferred.Strong knowledge of US GAAP, ASC 740, IRC regulations, and Indian Income Tax Act.Familiarity with international tax treaties, permanent establishment risks, and BEPS regulations.Excellent analytical skills with the ability to interpret complex tax laws and optimize tax structures.Strong communication and stakeholder management skills. Culture The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!

DevRev DevRev s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS. Job Summary: We are seeking a highly skilled Tax Specialist with extensive global experience, especially in US taxation for SaaS companies. The ideal candidate will have a deep understanding of direct and indirect taxes, compliance requirements, transfer pricing, and tax optimization strategies across both jurisdictions. This role requires hands-on expertise in managing tax planning, compliance, and reporting to ensure efficiency and accuracy in tax matters for a SaaS business operating across multiple regions. Key Responsibilities: US Taxation: Manage federal, state, and local tax compliance for the company, including income tax, sales tax, and other applicable taxes.Oversee Sales Use Tax compliance, registrations, and nexus evaluations across multiple states.Ensure ASC 740 tax provisions and deferred tax computations are accurate and in compliance with US GAAP.Assist in handling IRS audits, transfer pricing documentation, and international tax planning.Support RD tax credits, withholding tax on cross-border transactions, and treaty benefits. India Taxation: Ensure compliance with GST, TDS, income tax, and transfer pricing regulations.Manage GST filings, input tax credits, and reconciliations.Oversee Direct Tax (Corporate Tax, Withholding Tax, Equalization Levy) for India operations.Coordinate tax audits, assessments, and liaise with external consultants and tax authorities.Implement tax-efficient structures for cross-border transactions and intercompany billing. Qualifications Skills: Chartered Accountant (CA), CPA, or equivalent qualification preferred.Strong knowledge of US GAAP, ASC 740, IRC regulations, and Indian Income Tax Act.Familiarity with international tax treaties, permanent establishment risks, and BEPS regulations.Excellent analytical skills with the ability to interpret complex tax laws and optimize tax structures.Strong communication and stakeholder management skills. Culture The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!

DevRev DevRev s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS. Applied AI Engineer The Applied AI Engineering team ensures our customers get the optimal experience from DevRev. As customers go through their DevRev journey, they may identify need(s) for integration with existing enterprise systems/services, workflow/process automation or customization/enhancement of the DevRev platform capabilities to achieve their business objectives. Our team works with customers to understand requirements and design, develop, and implement solutions to meet customer goals. Your mission is to systematically help customers find value with DevRev by developing a thorough understanding of their needs, owning the coordination between internal and external stakeholders, and engineering the solution to get the job done. You are a product expert and will use your application development, and AI/ML skills to ensure our customers get the most out of the DevRev platform. Job Description As an Applied AI engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python etc. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers processes. Objectives of this role will include: Design, develop and implement integrations, automations and customizations to integrate DevRev with customers tech stack and workflows, and ensure successful customer engagements. Utilize AI in novel ways to solve customer problems, including Generative AI techniques like prompt engineering for foundation large language models (LLMs) to enable great AI agent experience. Work on semantic search engine fine-tuning for better search accuracy. Conduct data analysis, writing SQL queries, and building dashboards to share insights and drive decision-making. Be proactive in communicating and keeping constant feedback loops to all key stakeholders including Customers, Engineering, Product, Customer Success Support, Revenue, Marketing etc. Learn new tools and guide customers through critical workflows, e.g. integration with code repositories. Ideal Candidate Qualifications: Software engineering degree or equivalent educational or professional experience. Hands-on coding experience using TypeScript/JavaScript, Python, APIs, Webhooks, and SQL. Familiarity with Generative AI technologies including models like GPT-4, prompt engineering and fine-tuning. Knowledge of vector databases and data embeddings. Outstanding communication (written and verbal in English). Result-oriented work style, ability to get things done and a learning mindset. An endless passion for challenging work that requires high energy, full engagement and a self-founded need for high performance. Minimim 1-2 years of work experience Culture The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!

DevRev DevRev s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS. Product Management Product Management, to us, is the incenter of a triangle with customer support, engineering/design, and marketing as the vertices. It requires discipline, breadth, and intention. The founding team here is passionate about product leaders who are naturally empathic, say a thousand no s for every yes, and bring joy to customers and developers alike. DevRev is changing the way the world builds software, and as a Product Manager, you will have the unique opportunity to define the future of the DevRev product. We are looking for talented product managers that are excited by the idea to contribute to our vision. Members of the Product Management team are expected to take on a product area and own it end to end. In the early stages of company and product building, the product manager s primary goal is to represent the underserved needs of our users, and work with our globally distributed, diverse, and passionate team to create experiences that meaningfully impact customers. Job Description We are hiring for a senior product management role which will focus on our AI-powered customer support platform, user experience, and integrations. This role will focus on building products and services that will transform customer support for tech companies by making issue resolution exceptionally fast, simple and conversational through AI. Customer support in tech companies has become very complicated and prone to a lot of time and productivity loss for support teams. As an ideal candidate, you will have a keen eye for identifying market opportunities, understanding user pain points, and translating them into innovative product solutions. You must be able to balance customer needs with business objectives and have a beginners mindset to find inventive ways to solve complex problems. We know there are a million things we can and want to implement. Be the one to ruthlessly prioritize. Ideal Candidate Requirements: Strong product management skills with a proven track record of taking products from concept to scale (x to 10x growth) Experience with B2B SaaS products and understanding of enterprise customer needs Preference for candidates with experience in customer support products or adjacent domains, though exceptional candidates from other areas will be considered Familiarity with AI technologies and their application in business solutions Strong technically: you understand how software is built, packaged, and deployed You have a proven track record as a Product Manager for at least 4 years in B2B product companies Complete ownership mindset: ability to drive initiatives independently from ideation to execution Passion for design and usability Highly independent and pragmatic Demonstrated ability to translate complex feedback into actionable priorities Strong communication skills, with clear verbal communication as well as explicit and mindful written communication skills BS/BA (or MS/MA) or equivalent degree 4+ years of product management experience with demonstrated ability to discover opportunities and define and deliver products Experience delivering modern B2B SaaS products Culture The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!