Were Celonis, the global leader in Process Mining technology and one of the worlds fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: Celonis Support Services team operates a 3-Level Support model, which includes a dedicated highly-trained team of Celonis experts located in our Celonis Support Centre. Our support engineers are familiar with the common challenges organizations face when deploying Celonis software and are able to quickly diagnose and support the questions regarding product-related issues our customers face and provide technical support for Celonis On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and you will be based in Bangalore, India. The Role: As part of 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software. You will form the interface between our customers, partners and our customer success delivery, development and product management organization. We are looking for someone that is eager to become an expert in Celonis Execution Management Software and grow our Customer Support organization in our Bangalore office. You will be involved in current topics in a customer value focused and cloud based technology environment. The work you ll do: Provide 2nd Level Support for Customer using Celonis On-Premise and Intelligent Business Cloud productsNamed technical contact for Premium Support CustomersAccept, qualify, drive and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processesQualify problems or defects for handover and collaboration with 3rd LevelKPI adherence based on external Service Level Agreements and Organizational Level AgreementsParticipate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge basePrepare and deliver Webcasts to customers and support staff on selected technical topicsCollaborate with customers based on given and preferred communication channelsContribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization Participate in 24/7 shift schedule The qualifications you need: You hold a Bachelor of Computer Science or related degreeHave minimum 6 years of proven 2nd Support Level experience in handling international customer inquiries in consideration of Service Level AgreementsObtained ITIL, ITIL v3 Foundation Certification, any additional ITIL certification is seen as a plusHave proven experience in administration of heterogeneous Linux/Unix systems and deep knowledge in SAML, SSO, LDAP, JKSProficient in at least one programming language e.g. Java, or in a scripting language e.g. PythonHave experience with database systems (SAP HANA, Oracle, MS SQL Server)Goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environmentsHave senior customer communication and handling skillsStrong customer value and service-oriented mindset Passionate about topics like Execution Management, Process Mining, Big Data, Data Lake What Celonis Can Offer You: The unique opportunity to work with industry-leading process mining technologyInvestment in your personal growth and skill development (clear career paths, internal mobility opportunities, LD platform, mentorships, and more)Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here .Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)A global and growing team of Celonauts from diverse backgrounds to learn from and work withAn open-minded culture with innovative, autonomous teamsBusiness Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future About Us: Celonis helps some of the world s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.Get familiar with the Celonis Process Intelligence Platform by watching this video . Data Privacy, Equal Opportunity, and Accessibility Information Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better . Any information you submit to Celonis as part of your application will be processed in accordance with Celonis Statements on Data Privacy, Equal Opportunity and Accessibility. Please be aware of common job offer scams, impersonators and frauds. Learn more here .By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process .

Were Celonis, the global leader in Process Mining technology and one of the worlds fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: The Celonis Ecosystem team supports our partners and is pivotal to our company growth strategy as we aim to place the Celonis Platform in the hands of every consultant. Within the Ecosystem team, the Partner Acceleration team drives partnership activation, adoption, joint Go to Market, innovation, and overall success. Our mission is to shape Celonis growth journey by creating self-sufficient partners, who will become advocates for the Celonis Platform, drive substantial value for our joint customers and scale Celonis exponentially. This is a high impact opportunity to closely work with leading global Consulting firms and System Integrators. You will become part of a dynamic global team from a variety of backgrounds that has, above all, three things in common: curiosity, drive and the desire to make an impact. The Role: As a Technical Solution Manager, based out of Bangalore - India , you will be responsible for managing the overall technical solution design and delivery for our Partners, supporting the go-to-market activation of our global strategic Consulting and System Integrators partnerships, by ensuring successful implementations of the Celonis platform. The work you ll do: Partner Collaboration : Act as the primary technical point of contact for strategic partners, including GSIs , Consulting Firms and RSIs ensuring alignment of goals, strategies, and technical solutions Solution Design & Development : Collaborate with partners to design and implement process mining led solutions that meet end customer needs. Also provide guidance towards customized solutions and apps, ensuring solutions meet both technical and business requirements. Pre-Sales Support : Assist in pre-sales activities by providing technical expertise during partner meetings, helping to define requirements, create demos, and support technical validation processes. Technical Support & Enablement: Help partners resolve technical issues or roadblocks in delivering Celonis solutions, offering troubleshooting, workarounds, and deep platform knowledge. Help partners develop their technical capabilities to ensure they can effectively deliver Celonis-based solutions to customers and also support them by providing training, best practices, and troubleshooting assistance. The qualifications you need: In addition to your strong written and verbal communication skills that enable you to interact directly with partners and customers, you should possess the following: Experience : Minimum of 5 years of experience in a technical solution management or engineering role, preferably within the SaaS or process management space. Experience working with partners, consultants, and systems integrators is a plus Technical Expertise : Strong technical background with hands-on experience in solution architecture, data integration, business process management, and process automation. Knowledge of Celonis platform or similar process mining tools is a strong advantage. Consulting & Partner Enablement : Experience in working with external partners to enable them to deliver complex technical solutions. Ability to train, mentor, and support partner teams on product knowledge and technical best practices. Communication Skills : Exceptional verbal and written communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders. Proven ability to present and demo technical solutions to customers and partners. Problem Solving : Strong analytical and troubleshooting skills with the ability to identify, analyze, and resolve technical issues. Collaboration : Ability to collaborate cross-functionally with product management, sales, and engineering teams. Proven track record of working in high-performance teams and driving results through collaboration. Education: Bachelor s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent experience). What Celonis Can Offer You: The unique opportunity to work with industry-leading process mining technology Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more) Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here . Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more) A global and growing team of Celonauts from diverse backgrounds to learn from and work with An open-minded culture with innovative, autonomous teams Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more) A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future About Us: Celonis helps some of the world s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Get familiar with the Celonis Process Intelligence Platform by watching this video . Data Privacy, Equal Opportunity, and Accessibility Information Different makes us better . Any information you submit to Celonis as part of your application will be processed in accordance with Celonis Statements on Data Privacy, Equal Opportunity and Accessibility. Please be aware of common job offer scams, impersonators and frauds. Learn more here . By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process .

Were Celonis, the global leader in Process Mining technology and one of the worlds fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: Join the Celonis Academy team and help empower individuals to succeed with Celonis through impactful learning experiences. We manage the Celonis Academy training platform and develop engaging online and instructor-led training programs.You will be part of the Instructor-led Training Team, responsible for direct engagement with external stakeholders. This includes developing enablement journeys and delivering training. Our instructors are subject matter experts with practical experience in Celonis Process Mining across various industries and use cases. They create and deliver course content, answer questions, and provide support to learners through lectures, demonstrations, hands-on exercises, and group discussions. Our team is global and collaborative. The Role: As a Training Specialist, you will become an expert in Celonis Process Mining Technology, providing hands-on training to our partners and customers, primarily focusing on the India region. You will gain insights into diverse use cases and value generation for various companies while using the Celonis Platform. You will contribute to improving our training approach through quality assurance programs and measuring training impact. You will also develop creative training methods and enhance the training program based on feedback. Additionally, you will coordinate training with internal stakeholders and create inspiring training materials. You will collaborate with colleagues across departments to deliver targeted training and stay at the cutting edge of Celonis.We are looking for a candidate with technical training experience, excellent communication skills, and fluency in English. You will work closely with our global team, ensuring a smooth transition and adherence to our high standards. The work you ll do: Coordinate and lead live enablement workshops.Develop and deliver customized enablement journeys.Consult with partners and customers on using the Celonis Platform to generate value for their organizations.Develop innovative enablement approaches.Build and maintain relationships with key accounts to understand their enablement needs. The qualifications you need: Fluency in English; additional languages are beneficial.Bachelors or Masters degree in Information-oriented Business Administration/Economics, Business Informatics, Business Education, Mathematics, or a related field.Proven experience in creating and delivering training to diverse audiences.Passion for learning, knowledge transfer, Big Data, and Data Analytics.Strong communication and interpersonal skills.Analytical mindset with a structured approach to problem-solving.Ability to quickly learn new topics and concepts.Desire to think creatively and continuously expand your knowledge.Experience evaluating complex data and working with intricate processes.Willingness to travel (up to 30%). What Celonis Can Offer You: The unique opportunity to work with industry-leading process mining technologyInvestment in your personal growth and skill development (clear career paths, internal mobility opportunities, LD platform, mentorships, and more)Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here .Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)A global and growing team of Celonauts from diverse backgrounds to learn from and work withAn open-minded culture with innovative, autonomous teamsBusiness Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future About Us: Celonis helps some of the world s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.Get familiar with the Celonis Process Intelligence Platform by watching this video . Data Privacy, Equal Opportunity, and Accessibility Information Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better . Any information you submit to Celonis as part of your application will be processed in accordance with Celonis Statements on Data Privacy, Equal Opportunity and Accessibility. Please be aware of common job offer scams, impersonators and frauds. Learn more here .By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process .

Were Celonis, the global leader in Process Mining technology and one of the worlds fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Role: As a Lead Value Engineer, you are spearheading our mission of data-driven business transformation with our customers. You will work in partnership with the Celonis Sales Teams and have full responsibility for the end-to-end value journey of our customers. You are our customers trusted advisor and help them achieve their strategic goals and realize significant value using Celonis Process Intelligence. In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide. Your primary focus will be supporting our GCCs (Global Capability Centers) across the Adopt and Expand phases of our customer value journey. This team will be a part of the Global VE CoE spearheading our mission of data-driven business transformation with our customers. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide. Collaborate with GCC customers in India to uncover their core business challenges and determine how Celonis can help them achieve their business objectives The work you ll do: Identify Frame Value Discover and translate customers strategic priorities into high-impact Celonis use casesBuild demos and business cases, leveraging industry benchmarks and best practices in order to win new customers Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity and strategic roadmap to C-Level executives Realize Value Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancementDerive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiativesPresent results and realized value to senior management and C-level executives Scale Value Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewingBuild a strategic expansion roadmap for customers embedding Celonis Process Intelligence as a strategic business transformation platform in their organization and therefore drive adoption and expansionProvide feedback to our product development teams to enhance the Celonis platform and Apps based on new use cases The qualifications you need: Live for Customer Value: 8 yrs + experience in an analytical role with the objective to demonstrate or secure value through business data analysis, business process improvement and respective Software deployment. Ideally in a customer-facing role in Solution Consulting, Sales Engineering or IT/Management Consulting with a Business Software / SaaS Provider or a Consultancy. Alternatively in an Inhouse role (e.g. Center of Excellence for Data Mining / Analytics / Intelligence) within an Enterprise. Data, Analytics, Applications IT: Good knowledge of Business Software / SaaS applications (e.g. SAP), experience with implementing RPA and/or BI Tools and/or building Dashboards, Apps and Action Flows. Hands-on SQL experience and Python is preferred . Experience in collaborating with IT teams. Process Improvement Value Realization: Experience in identifying use cases for business process improvement and deploying improvement measures, being a change agent and training users/process owners to realize value Project Management: Experience in planning and managing project scopes, expectations and timelines. You will manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible. Executive Stakeholder Management: Experience in preparing and communicating (value) roadmaps and results to stakeholders and management, both internally and externally. Excellent communication and presentation skills in Italian and English. What Celonis Can Offer You: The unique opportunity to work with industry-leading process mining technologyInvestment in your personal growth and skill development (clear career paths, internal mobility opportunities, LD platform, mentorships, and more)Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here .Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)A global and growing team of Celonauts from diverse backgrounds to learn from and work withAn open-minded culture with innovative, autonomous teamsBusiness Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future About Us: Celonis helps some of the world s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.Get familiar with the Celonis Process Intelligence Platform by watching this video . Data Privacy, Equal Opportunity, and Accessibility Information Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better . Any information you submit to Celonis as part of your application will be processed in accordance with Celonis Statements on Data Privacy, Equal Opportunity and Accessibility. Please be aware of common job offer scams, impersonators and frauds. Learn more here .By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process .

Were Celonis, the global leader in Process Mining technology and one of the worlds fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: You will be joining the Catalog team within the Business Apps department. Our mission is to build end-to-end solutions on the Celonis platform, including data models and end-user applications, to accelerate time to value for our customers and partners. The Catalog team within Business Apps specializes in three aspects: defining the data ontology of the most common business processes, building prebuilt transformations for such ontologies for major source systems like SAP, Oracle etc, and lastly, collaborating with various teams in both the Product and Go-to-market organizations to drive adoption at scale. The Role: As a Senior Data Architect, you will own and focus on primarily two aspects: On the one hand, refining prebuilt transformations for existing ontologies (for processes like Order to Cash, Procure to Pay, Inventory Management) for SAP, Oracle etc and validating them across our early adopters in our customer base. On the other, defining and extending the existing ontologies with additional processes and extending to additional systems. In addition, you would also be responsible for maintaining the quality of content that we produce, and write documentation on the ontology definitions. This will ensure both internal and external application developers will be able to leverage the data foundation to develop their solutions The work you ll do: Build data models for the defined ontologies and mappings using the object-centric process mining methodologies with performant SQL transformations. Research and design Facilitate cross-functional interactions with product managers, domain experts, engineers, and consultants.. Test and validate the models in development environments and customer environments to gather early feedback Document the data model governing principles and development. The qualifications you need: You have that rare combination a strong technical expertise and business acumen. You ll use this to build a system-agnostic data model for various business processes. 3-5+ years of experience working in the data field as a Data Engineer, Data Analyst or similar. Must-have: Experience working with data from at least one of the following system types: Strong solution designing skills with solid understanding of business processes (supply chain, financial, CRM or IT-related processes) and data beneath the IT systems that run these processes. Experience with databases and data modeling, and hands-on experience with SQL. Ability to work independently and own a part of the team s goals Very good knowledge of spoken and written English Ability to communicate effectively and build a good rapport with team members What Celonis Can Offer You: The unique opportunity to work with industry-leading process mining technology Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more) Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here . Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more) A global and growing team of Celonauts from diverse backgrounds to learn from and work with An open-minded culture with innovative, autonomous teams Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more) A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future About Us: Celonis helps some of the world s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Get familiar with the Celonis Process Intelligence Platform by watching this video . Data Privacy, Equal Opportunity, and Accessibility Information Different makes us better . Any information you submit to Celonis as part of your application will be processed in accordance with Celonis Statements on Data Privacy, Equal Opportunity and Accessibility. Please be aware of common job offer scams, impersonators and frauds. Learn more here . By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process .

The Lead Community Manager India will be responsible for building, shaping, leading and expanding the Celonis Community in the region. This role is pivotal in creating and fostering a vibrant and engaged academic, customer and partner community to connect, learn in-demand skills, and share their knowledge of the Celonis platform. The successful candidate will have a passion for community building and ensure a unified and engaged experience across all community touchpoints within the extremely important market of India where a large portion of our Celonis users is located. As part of the newly formed Global Community Engagement team, the candidate will translate global strategies to the local market, shape global and local community experience and make Community Engagement a decisive component for customer success. The Community Engagement team resides in the GTM Marketing team. Also included are Regional Marketers, Partner Marketing, Customer Experience, Digital Marketing and Marketing Operations. This team thrives on cross-functional collaboration working as one team with all of our Celonis colleagues, solving problems, bringing new ideas to life and obsessing over customer value. People are empowered to do their best work, think with a growth mindset and build their careers with Celonis. The work you ll do: Build and execute the regional offline and online community plan working closely with the Regional GTM leaders (Sales, Value Engineering, Services, Partner) to understand business goals and priorities, driving execution through all contributors. Create and facilitate vibrant regional user communities, providing support and resources to enhance member engagement and value. Create relevant regional online communities to continuously stay in touch with customers and create and implement programs that encourage community members to share their experiences, product knowledge, and best practices. Work closely with VE, Marketing, Ecosystem, Services, and Product teams to ensure that community activities align with product updates, customer needs, and company initiatives. Works closely with regional partner managers to increase awareness in local markets and drive partners to participate in the community. Support regional and global events , ensuring they align with the community s goals and contribute to the overall growth and engagement of the network. Create and curate content to tell the Celonis Changemaker story, showcasing success stories and thought leadership as well as overseeing the creation of engaging content that helps educate and inspire community members. Communicates effectively and enables the regional sales and partner teams on community plans, events and results. Align with the global community team to share best practices and improve the global program The qualifications & experience you need: 7+ years of experience in customer/partner facing roles, digital engagement, or a related field preferably in a tech or SaaS environment. Degree in marketing, communications, business, or related field Proven track record of building and scaling successful communities, preferably in a tech or SaaS environment. Strong strategic thinking and planning abilities, with a focus on driving growth and engagement. Strong stakeholder management and collaboration skills with the ability to inspire and steer cross-functional teams. Ability to think strategically, prioritize tasks, execute with attention to detail, and consistently meet deadlines Creative, innovative, and proactive in identifying opportunities to enhance the community experience. Strong presentation skills and confidence in communicating with cross-functional leaders Advanced English language skills. Willingness to travel within the region for customer-facing community events. What Celonis Can Offer You: The unique opportunity to work with industry-leading process mining technology Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more) Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here . Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more) A global and growing team of Celonauts from diverse backgrounds to learn from and work with An open-minded culture with innovative, autonomous teams A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

Were Celonis, the global leader in Process Mining technology and one of the worlds fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: The global IT team is responsible for the complete support of all the critical applications running on the Celonis systems. We are the backbone for the critical IT infrastructure and ensure smooth functioning of the global systems. The Role: The role will be based only in BANGALORE, INDIA and a Work from Office role with a lot of flexibility given to employee The 1 st level support engineer would support all the critical Celonis internal IT systems and would be part of our CoE in Bengaluru Hub of Celonis The 1st level support engineer should have proven experience of handling and managing MAC OS (Mandatorily) and Windows The professional would be a critical point of contact and the 1 st contact person for all IT related issues queries for this CoE Would be part of the Global IT team and would get an opportunity to interact and learn everyday something new from the team To be a very good service provider in a superfluid company The work you ll do: IT Support Engineer will be a critical building block to solve all the the IT related issues of the CoE. Would be responsible to resolve, transfer or escalate IT tickets raised by internal employees Should have proven experience in supporting MAC OS especially Work in an international IT support team to solve issues globally Troubleshoot and resolve various technical issues via phone, email and remote control Operating, transporting, adjusting and installing/configuring computing and related equipment (Mac/Windows environment) for the workplace 1 st contact responsible for Onboarding of new Celonis employees in India Communication with our users and staff to understand, identify, document and resolve problems Performing simple repairs to computing and related equipment Develop documentation/user guides for common user issues Mobile Device support for corporate smartphones On-site support for the Celonis Bengaluru Office The qualifications you need: Experience of at least in the range of 2-5 years in IT Support Knowledge of the MAC environment along with (Windows 10, Windows Server 2012/2016) Fundamental knowledge of Active Directory Fundamental knowledge of TCP/IP networks Microsoft O365 knowledge Operate and maintain network printers and network components like video-conferencing systems based on Zoom Trouble shoot drivers / software applications Knowledge in Mobile Device Management solutions What Celonis Can Offer You: The unique opportunity to work with industry-leading process mining technology Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, LD platform, mentorships, and more) Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here . Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more) A global and growing team of Celonauts from diverse backgrounds to learn from and work with An open-minded culture with innovative, autonomous teams Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more) A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future About Us: Celonis helps some of the world s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Get familiar with the Celonis Process Intelligence Platform by watching this video . Data Privacy, Equal Opportunity, and Accessibility Information Different makes us better . Any information you submit to Celonis as part of your application will be processed in accordance with Celonis Statements on Data Privacy, Equal Opportunity and Accessibility. Please be aware of common job offer scams, impersonators and frauds. Learn more here . By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process .

As a Demo Engineering, you ll be central to our success, helping the business build, configure and deliver demos on the Celonis platform. You ll use your skill and expertise to create high-quality stories and use our solutions to bring them to life. The work you ll do: Partner closely with the Value Engineering, product management, product marketing and industry teams to build engaging demos on the Celonis platform. Leverage the latest technologies to push the boundaries of Celonis, creating compelling stories, beautiful screens, innovative use cases, and speculative mockups to illustrate the power and value of Celonis. Develop executive demos for C-level meetings, customer-specific demos for strategic opportunities, event demos showcasing our core capabilities, stage demos for major events, feature demos for newly-released products and visionary analyst demos. Create and evolve world-class reusable demo environments, where a high degree of attention to quality, reliability and detail is required. Manage the entire demo lifecycle management process, from developing use cases and prioritizing features to storyboarding, asset design, configuration, QA, release communications and stakeholder management. Identify repetitive, time-consuming demo tasks and propose, design or build automation tools to reduce effort. Monitor and respond to demo user questions, troubleshoot demo environments and collaborate with internal teams to solve them. Build reputation as a demo expert and deliver demo creation/development/delivery best practice sessions for internal audiences. The qualifications you need: A passion for demos with 3-5yrs of work experience, the ability to create engaging, compelling stories and the creativity and technical skill to overcome the inevitable limitations of software. Strong organizational, project and stakeholder management skills, with the ability to manage multiple work streams against aggressive deadlines. Excellent verbal and written communication skills in English. A degree in Management and Technology, Industrial Engineering, Computer Science, Data Science, or equivalent experience. Prior experience in solution engineering, demo engineering or technical product marketing would serve you well here. What Celonis Can Offer You: The unique opportunity to work with industry-leading process mining technology Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, LD platform, mentorships, and more) Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here . Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more) A global and growing team of Celonauts from diverse backgrounds to learn from and work with An open-minded culture with innovative, autonomous teams Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more) A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

As a core function of the position, you will be responsible for the analysis, diagnosis, and recovery of complex technical issues. This will involve close engagement and interaction with our Product and Engineering teams and at times our customers. The work you ll do: Provide in-depth technical support for customer issues across one or more product areas of the Celonis Execution Management System (EMS) Drive and resolve complex Tickets according to ITSM processes Qualify problems or defects for close collaboration with Celonis Development and Product Management Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organisation Participate in 24x7 3-shift Support model The qualifications you need: An education in the field of IT, Computer Science, Engineering, or similar. First experience working as Technical Support Engineer, ideally experience handling complex technical issues. A fundamental working ability of heterogeneous Linux/Unix systems. Knowledge in one or more areas: SSO, JKS, Docker, Kubernetes, Datadog, Python, Java Have a structured approach to analyse and resolve issues Ideally, experience with database systems and SQL Experience with AWS and / or MS Azure. Customer contact experience, communication and service-oriented. A thirst to learn and like bringing ideas to the table. What Celonis can offer you: The unique opportunity to work within a new category of technology, Execution Management Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, LD platform, mentorships, and more) Great compensation and benefits packages (stock options, generous time off, family leave from day one, and more) Mental well-being support (mindfulness tools such as Headspace, virtual events and more) A global and growing team of Celonauts from diverse backgrounds to learn from and work with An open-minded culture with innovative, autonomous teams Employee resource communities to help you feel connected, valued and seen (Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more) A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

As a Lead Value Engineer, responsibilities include translating customers objectives into value assessments or proof-of-value projects, building specific Celonis business cases and demos, running value workshops, and engaging with multiple senior stakeholders to deliver value driven results and secure long term partnership agreements. In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide. The work you ll do: Identify Frame Value: Discover and translate customers strategic priorities into high-impact Celonis use cases Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity and strategic roadmap to C-Level executives Realize Value: Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives Present results and realized value to senior management and C-level executives Scale Value: Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing Build a strategic expansion roadmap for customers embedding Celonis Process Intelligence as a strategic business transformation platform in their organization and therefore drive adoption and expansion Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use cases The qualifications you need: Live for Customer Value: 8-12 years of experience in an analytical role with the objective to demonstrate or secure value through business data analysis, business process improvement and respective Software deployment. Ideally in a customer-facing role in Solution Consulting, Sales Engineering or IT/Management Consulting with a Business Software / SaaS Provider or a Consultancy. Alternatively in an Inhouse role (e.g. Center of Excellence for Data Mining / Analytics / Intelligence) within an Enterprise. Data, Analytics, Applications IT: Good knowledge of Business Software / SaaS applications (e.g. SAP/ Oracle), experience with implementing RPA and/or BI Tools and/or building Dashboards, Apps and Action Flows. Hands-on Experience with Process Mining tools and technologies is preferred. Hands-on SQL experience and Python is preferred . Experience in collaborating with IT teams. Process Improvement Value Realization: Experience in identifying business use cases for business process improvement and deploying improvement measures, being a change agent and training users/process owners to realize value. Domain and industry knowledge such as Supply chain, finance, CPG, BFSI, Manufacturing etc. would be a plus. Project Management: Experience in planning and managing project scopes, expectations and timelines. You will manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible. Executive Stakeholder Management: Experience in preparing and communicating (value) roadmaps and results to stakeholders and management, both internally and externally. Excellent communication and presentation skills in English. Experience with working in India market and with GCCs would be a big plus.