2821 Zendesk Jobs - Page 40

Job Description Who we're looking for We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What you'll be doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Sal...

Company Description Antares Tech is a team of curious and talented individuals who create unique and innovative software solutions. We specialize in building massively scalable WebRTC products and high-traffic Web and Mobility applications, providing our customers with high-quality support and a personal approach. To learn more about us, please visit us at www.antares-tech.com. Job Description Role Overview We are seeking a proactive and customer-focused Technical Support Engineer with 3 -5 years of experience to join our dynamic team. In this role, you will be a key player in our customer success strategy, providing end-to-end technical support and acting as the first line of defense for ou...

✅ We’re Hiring: Team Leader – Inbound Call Centre (Mumbai Only) 📍 Location: Andheri, Mumbai 🏢 Company: KANKEI Relationship Marketing Services Pvt Ltd 🕒 Type: Full-Time (Work From Office) 💰 Salary- Monthly CTC 50k Required - Past experience from Pharma , Skin Care , Cosmetics & Beauty products or Food Industry Are you a people-focused leader with a passion for delivering exceptional customer service? Do you have experience in managing inbound calls and supporting consumer queries ? We’re looking for a Team Leader to manage a team of inbound call center agents who handle customer queries, order issues, and product-related concerns . ⸻ 🔹 Your Role : Lead a team of agents handling inbound calls ...

Nium, the Leader in Real-Time Global Payments Nium, the leading global infrastructure for real-time cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 190+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 40 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses an...

📢 Customer Experience & Operations Associate – STEM Play Labs 📍 Location: Chennai (Adyar) – On-site 🕒 Type: Full-time 💼 Experience: 1–3 years We’re STEM Play Labs , a STEM-focused DTC startup building playful, purpose-led products for kids. We’re looking for a proactive, people-first problem solver to join our team. This is a hybrid role blending customer service, backend operations, and marketing support — perfect for someone who loves wearing many hats in a fast-paced environment. What You’ll Do Respond to customer emails, WhatsApp, and calls with empathy and clarity Manage and update Shopify backend , optimizing as needed Coordinate with operations to track orders, returns, and customer f...

Hi Everyone, About the Company HCLTech is a leading global technology company that focuses on providing innovative solutions and services to its clients. Our mission is to deliver exceptional value through technology and to foster a culture of collaboration and inclusivity. About the Role We are currently hiring for the position of SR. SUPPORT ENGINEER. This role is crucial in ensuring that our clients receive the highest level of support and service. Responsibilities Provide support for various platforms including Zendesk, ServiceNow, Freshdesk, Salesforce, Asana, and Slack. Collaborate with team members to resolve client issues efficiently. Maintain documentation of support processes and c...

We are looking for a proactive and empathetic Customer Success Executive to join our dynamic team. You will play a key role in ensuring students succeed in their MBA preparation journey using our products and services. As the main point of contact for learners, you will provide ongoing support, mentorship, and guidance, while also acting as a bridge between the student and product teams. Guide and mentor students through their MBA preparation journey. Ensure effective use of CATKing’s Learning Portals, Products and Mocks Address student queries wrt the technical issues if any and provide timely support. Monitor and improve student satisfaction and Live Classes attendance. Act as a communicat...

As an Onsite Engineer at greytHR, you will be a key player in ensuring the success of our clients by delivering onsite training, guiding them through the implementation process, and providing ongoing support to help them maximize the value they derive from our software. In this role, your primary responsibility will be to conduct comprehensive training sessions at client locations within Bangalore, focusing on greytHR's functionality, configuration, and best practices. You will customize training sessions to meet the specific needs and learning styles of diverse user groups, ensuring that clients have a thorough understanding of how to effectively utilize greytHR. Additionally, you will part...

As a Python Developer at VCollab, your primary responsibility will be to support VCollab customers by creating custom scripts and interfaces to enable them to read FEA, CFD, and CAD files of different formats. You will extract the required data and provide 3-D visualization reports to the users. Interacting with pre- and post-sales support, you will identify customization and scripting needs, develop, and document Python scripts to automate and customize VCollab application execution for required support. You will customize VCollab translators and viewers, providing customer-requested functionality through writing scripts and user interfaces on top of VCollab Python APIs. Creating Python scr...

Job Title: Chat Support Agent Location: Gurgaon, India Employment Type: Full-Time, In-Office About QuickReply.ai QuickReply.ai is a WhatsApp Marketing Automation platform for businesses. We help businesses leverage WhatsApp to convert visitors into customers, boost repeat purchases, and build stronger relationships throughout the buyer journey. We work with 900+ businesses across 29 countries, sending over 30 million messages every month. Role Overview We are seeking a Chat Support Agent who will be the first point of contact for our customers. Your primary responsibility will be chat support (60%) , backed by email and telephone support (40%) . You will assist customers with queries, troubl...

From Fivetrans founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. Were proud that more organizations continue to leverage our technology every day to become truly data-driven. About The Role Fivetrans SaaS Connector group builds and maintains the hundreds of connectors that keep our customers data flowing. As a Product Operations Manager, Connectors you will own the day-to-day rhythms and tooling that let the Connector PMs ship fixes, enhancements, and new features quickly and safely. Youll combi...

Customer Support Specialist, Digital Products This role is crucial for ensuring a high level of customer satisfaction by providing excellent technical support and assistance to users of our digital products and applications. Job Description: Title: Customer Support Specialist, Digital Products Location: Gurugram, Haryana, India Experience: 2-5 years in customer support, technical support, or a related role, preferably in a digital product or SaaS environment. About the Role: We are seeking a dedicated and customer-focused Customer Support Specialist to be the frontline for our users, providing exceptional technical assistance and problem resolution for our portfolio of digital products and a...

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Job Summary: We are seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage our Tier 1 help des...

Key Responsibilities: Interact with international customers via chat , email , and occasional voice calls . Resolve queries related to product information, order issues, billing, technical support, etc. Document each interaction accurately in internal systems or CRMs. Meet process-specific KPIs such as TAT, CSAT, and First Contact Resolution. Escalate unresolved issues promptly and follow up as needed. Maintain professionalism, empathy, and quality in all communications. Eligibility Criteria: Education: Any Graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) Experience: 02 years (freshers with strong English skills encouraged to apply) Typing Speed: Minimum 3035 WPM with 90%+ accuracy Communicatio...

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out m...

About Us QuillBot was founded in 2017 with the mission of helping students and professionals, especially those learning English, strengthen their writing. Today, QuillBot is on a mission to make written communication better and more efficient. With over 56 million users worldwide, QuillBot empowers people to write without limits. The platform offers a suite of AI-powered tools, including paraphrasing, grammar checking, summarizing, and more to help users communicate more effectively across languages and cultures. With a dedicated team of 190 employees, QuillBot continues to innovate, enabling users to enhance their writing and express themselves with clarity and confidence. "Write without li...

About Us QuillBot was founded in 2017 with the mission of helping students and professionals, especially those learning English, strengthen their writing. Today, QuillBot is on a mission to make written communication better and more efficient. With over 56 million users worldwide, QuillBot empowers people to write without limits. The platform offers a suite of AI-powered tools, including paraphrasing, grammar checking, summarizing, and more to help users communicate more effectively across languages and cultures. With a dedicated team of 190 employees, QuillBot continues to innovate, enabling users to enhance their writing and express themselves with clarity and confidence. "Write without li...

About the Role: We are looking for a Senior Operations Lead – Customer Support with a strong foundation in chat-based support operations, while also having exposure to voice/call support environments (including vendor-managed call centers). The ideal candidate will come with extensive experience in e-commerce or quick commerce environments and should possess a startup mindset – someone who understands what it takes to build high-performing teams and scalable processes from the ground up. Key Responsibilities: ● Lead day-to-day operations for chat support while also overseeing voice/call support, including vendor-managed call centers. ● Build, manage, and scale support operations with a sharp...

Key Responsibilities: Voice Process: Handle inbound/outbound international customer calls . Provide real-time assistance for issues related to products, orders, services, billing, or tech support. Escalate unresolved queries to higher support levels if required. Maintain high standards of call quality, accuracy, and customer satisfaction. Non-Voice Process: Respond to customer emails and chat queries accurately and efficiently. Address concerns related to transactions, account issues, or service requests. Follow internal documentation protocols and update CRM/ticketing tools. Meet productivity and quality targets for chat/email volumes. Eligibility Criteria: Education: Any graduate (B.A., B....

Key Responsibilities: For Voice Process: Handle inbound and outbound calls from international customers. Provide support for queries related to products, services, orders, billing, or technical issues. Maintain professionalism, empathy, and accuracy during all calls. Log call details and resolutions in CRM systems. For Non-Voice Process: Respond to customer emails and chat messages efficiently and professionally. Resolve queries related to transactions, account status, service requests, etc. Follow predefined workflows and templates to ensure clarity and compliance. Ensure timely follow-ups and documentation. Eligibility Criteria: Education: Any graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) ...

e're Hiring: Customer Chat Support Executive 📍 Location: Gurgaon, Delhi 🕒 Experience: 0–2 Years 💼 Employment Type: Full-Time 💰 Salary: Competitive, based on experience Are you a great communicator who thrives in fast-paced digital environments? We're looking for enthusiastic Customer Chat Support Executives to join our team and deliver exceptional support experiences through live chat, email, and social media platforms. 🔧 Key Responsibilities: Respond to customer queries via live chat , email , and social channels Troubleshoot issues and provide accurate, timely information Maintain high levels of customer satisfaction and professionalism Log customer interactions and follow up on unresolved...

Location : Pune Experience : 4–5 Years Shift : Night Shift (US/Global Support Coverage) Job Type : Full-time About the Role: We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours. Key Responsibilities: Provide Tier 1/2 technical support during night shifts Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors. Write and execute SQL queries to support data troubleshooting and reporting. Monitor infrastructure and applications; respond to system alerts and anomalies. Document inc...

Job Title: Technical Support Associate Location: Bangalore Experience : Freshers CTC: 2.5 - 3 LPA About Paywize: Paywize is a leading fintech company dedicated to providing seamless payment solutions. Our mission is to enhance digital transactions through innovative technology, ensuring secure and efficient financial operations. As we continue to grow, we are seeking a Technical Support Specialist to join our team and provide top-notch support to our clients and internal teams. Job Summary: The Technical Support Specialist will be responsible for troubleshooting technical issues, assisting customers with product-related inquiries, and ensuring the smooth operation of Paywize’s payment system...

Key Responsibilities: Interact with international customers via chat , email , and occasional voice calls . Resolve queries related to product information, order issues, billing, technical support, etc. Document each interaction accurately in internal systems or CRMs. Meet process-specific KPIs such as TAT, CSAT, and First Contact Resolution. Escalate unresolved issues promptly and follow up as needed. Maintain professionalism, empathy, and quality in all communications. Eligibility Criteria: Education: Any Graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) Experience: 02 years (freshers with strong English skills encouraged to apply) Typing Speed: Minimum 3035 WPM with 90%+ accuracy Communicatio...

Key Responsibilities: Handle customer queries via phone, email, and chat, providing technical assistance and product support. Troubleshoot hardware, software, network, or account-related issues as per process guidelines. Guide customers through step-by-step solutions and escalate complex cases to advanced teams. Log and update customer interaction details accurately in CRM/support tools. Meet defined SLAs for response time, resolution, and customer satisfaction. Educate customers on product features, usage tips, and best practices. Collaborate with other teams (development, sales, QA) to improve service quality. Skills & Qualifications: Any graduate (B.A., B.Com, B.Sc., B.Tech, or equivalent...