1644 Zendesk Jobs - Page 40

The rise of remote work has transformed the job market, opening doors for individuals seeking flexible, location-independent careers. For those just starting out or transitioning into new fields, entry-level remote jobs offer an excellent opportunity to gain experience, build skills, and earn income without needing extensive prior expertise. In this comprehensive guide, we explore 20 entry-level remote jobs that you can land without experience, perfect for beginners looking to kickstart their careers from the comfort of home. Whether you’re a recent graduate, a stay-at-home parent, or someone seeking a career change, these roles are accessible and in demand. Why Choose Entry-Level Remote Jobs? Remote Work Is More Than Just a Trend—it’s a Lifestyle That Offers Flexibility, Work-life Balance, And The Ability To Work From Anywhere. Entry-level Remote Jobs Are Particularly Appealing Because They Require Minimal Experience: Many roles focus on trainable skills, making them ideal for beginners. Offer Growth Opportunities: Start small and build a foundation for higher-paying, specialized roles. Provide Flexibility: Work from home or any location, allowing you to manage personal commitments. Reduce Barriers: No need for costly commutes or relocation, making these jobs accessible globally. With companies increasingly embracing remote work, the demand for these roles is growing. Below, we list 20 entry-level remote jobs that require little to no experience, along with insights into what each role entails, potential earnings, and how to get started. 20 Entry-Level Remote Jobs for Beginners Virtual Assistant Virtual assistants (VAs) provide administrative support to businesses or entrepreneurs remotely. Tasks include email management, scheduling, and data entry. Skills Needed: Organization, communication, basic computer skills. Average Pay: $15–$25/hour. Where to Find: Upwork, Freelancer, LinkedIn. Customer Service Representative Handle customer inquiries via phone, email, or chat for companies in retail, tech, or healthcare. Skills Needed: Communication, patience, problem-solving. Average Pay: $12–$20/hour. Where to Find: Indeed, Remote.co, We Work Remotely. Data Entry Clerk Enter data into spreadsheets or databases, ensuring accuracy and efficiency. Skills Needed: Typing speed, attention to detail. Average Pay: $10–$18/hour. Where to Find: FlexJobs, Clickworker, Amazon Mechanical Turk. Online Tutor Teach students in subjects like math, English, or test prep via virtual platforms. Skills Needed: Subject knowledge, patience, communication. Average Pay: $15–$30/hour. Where to Find: Tutor.com, Chegg Tutors, VIPKid. Content Writer Write blog posts, articles, or website copy for businesses or publications. Skills Needed: Writing, research, basic SEO knowledge. Average Pay: $15–$40/hour. Where to Find: ProBlogger, Upwork, Textbroker. Social Media Assistant Manage social media accounts by scheduling posts, responding to comments, and creating content. Skills Needed: Social media savvy, creativity, communication. Average Pay: $12–$25/hour. Where to Find: LinkedIn, Fiverr, Upwork. Transcriptionist Convert audio or video files into written text for industries like media or legal. Skills Needed: Listening skills, fast typing, accuracy. Average Pay: $15–$25/hour. Where to Find: Rev, TranscribeMe, Scribie. Online Moderator Monitor online communities, forums, or social media platforms to ensure positive interactions. Skills Needed: Communication, conflict resolution. Average Pay: $10–$20/hour. Where to Find: ModSquad, Indeed, Remote.co. Survey Taker Complete online surveys or participate in market research studies. Skills Needed: None, just reliable internet access. Average Pay: $1–$5/survey or $10–$20/hour for focus groups. Where to Find: Swagbucks, Survey Junkie, UserTesting. Virtual Customer Support Agent Assist customers with product or service issues via chat or email. Skills Needed: Problem-solving, empathy, typing skills. Average Pay: $12–$22/hour. Where to Find: Zendesk, Liveops, Working Solutions. Also Read: How to Build Long-Term Work from Home Careers in 2025 Freelance Graphic Designer Create simple designs for logos, social media, or marketing materials using tools like Canva. Skills Needed: Creativity, basic design tool knowledge. Average Pay: $15–$35/hour. Where to Find: Fiverr, 99designs, Upwork. Proofreader Review written content for grammar, spelling, and formatting errors. Skills Needed: Attention to detail, strong grammar skills. Average Pay: $15–$30/hour. Where to Find: ProofreadingServices.com, Upwork, Fiverr. Chat Support Agent Provide real-time customer support via live chat for e-commerce or tech companies. Skills Needed: Typing speed, customer service skills. Average Pay: $12–$20/hour. Where to Find: LiveChat, Intercom, Indeed. Online Researcher Gather information on specific topics for businesses, writers, or academics. Skills Needed: Research skills, organization, critical thinking. Average Pay: $15–$25/hour. Where to Find: Wonder, Upwork, Freelancer. Appointment Setter Contact leads to schedule appointments or follow-ups for sales teams. Skills Needed: Communication, persistence, organization. Average Pay: $12–$20/hour. Where to Find: LinkedIn, Indeed, Remote.co. E-commerce Store Assistant Support online stores with tasks like product listing, customer inquiries, or inventory management. Skills Needed: Organization, basic tech skills. Average Pay: $12–$22/hour. Where to Find: Shopify, Upwork, Freelancer. Voiceover Artist Record voiceovers for ads, audiobooks, or e-learning content. Skills Needed: Clear speaking voice, basic recording equipment. Average Pay: $20–$50/hour. Where to Find: Voices.com, Fiverr, Upwork. Online Sales Representative Sell products or services remotely via phone or email. Skills Needed: Persuasion, communication, resilience. Average Pay: $12–$25/hour + commissions. Where to Find: Indeed, LinkedIn, FlexJobs. Email Marketing Assistant Help create and manage email campaigns for businesses. Skills Needed: Writing, basic marketing knowledge, email platforms. Average Pay: $15–$25/hour. Where to Find: Upwork, LinkedIn, Remote.co. Remote Tech Support Assist customers with basic technical issues, such as software troubleshooting. Skills Needed: Basic tech knowledge, problem-solving. Average Pay: $15–$25/hour. Where to Find: Support.com, Indeed, FlexJobs. Also Read: Remote Pharmacy Technician Jobs: Work From Home Roles You Can Apply For How To Land These Remote Jobs Without Experience Breaking into the remote job market may seem daunting, but with the right approach, you can secure a role quickly. Here are actionable steps to get started: Build a Strong Online Presence Create a LinkedIn profile showcasing your skills and enthusiasm. Build a portfolio on platforms like Upwork or a personal website to display any relevant work, even if it’s self-initiated projects. Join online communities like Reddit’s r/freelance or remote job boards to network. Develop Marketable Skills Take free or affordable courses on platforms like Coursera, Udemy, or LinkedIn Learning to learn skills like writing, design, or customer service. Practice using tools like Canva, Google Suite, or Trello to boost your resume. Tailor Your Applications Customize your resume and cover letter for each job, highlighting transferable skills like communication or organization. Emphasize your eagerness to learn and adaptability, even if you lack direct experience. Start with Freelancing Platforms like Upwork, Fiverr, and Freelancer allow you to bid on small projects, helping you gain experience and reviews. Start with low rates to build your portfolio, then increase as you gain confidence. Leverage Job Boards Check dedicated remote job boards like Remote.co, We Work Remotely, and FlexJobs for beginner-friendly listings. Set up job alerts to stay updated on new opportunities. Tips for Success in Remote Work Role To thrive in a remote job, you need more than just the right role. Here are key tips to ensure long-term success: Set Up a Dedicated Workspace: Create a quiet, distraction-free area to stay focused. Master Time Management: Use tools like Notion or Trello to organize tasks and meet deadlines. Communicate Effectively: Be proactive in updating employers via email or tools like Slack. Upskill Regularly: Stay competitive by learning new tools or trends in your field. Stay Professional: Maintain a professional demeanor in virtual meetings and communications. Challenges of Entry-Level Remote Jobs and How to Overcome Them While remote work is rewarding, it comes with challenges, especially for beginners: Isolation: Combat loneliness by joining virtual coworking spaces or online communities. Distractions at Home: Set boundaries with family or roommates and stick to a schedule. Limited Benefits: Freelance roles may lack benefits like health insurance, so budget accordingly. Learning Curve: Be patient and seek feedback to improve quickly in new roles. Conclusion – Entry Level Remote Jobs Entry-level remote jobs offer an accessible pathway to a fulfilling career, even without prior experience. From virtual assistants to online tutors, the opportunities are vast and varied, catering to different skills and interests. By leveraging online platforms, building a strong portfolio, and staying committed to learning, you can land one of these 20 remote jobs and start your journey toward a flexible, rewarding career. Take the first step today by exploring job boards, refining your skills, and applying with confidence. The remote work revolution is here, and it’s the perfect time to join it! Frequently Asked Questions (FAQs) – Entry Level Remote Jobs What are the best platforms to find entry-level remote jobs? Popular platforms include Upwork, Freelancer, Indeed, Remote.co, We Work Remotely, and FlexJobs. Each offers a range of beginner-friendly roles. Do I need a degree to land these remote jobs? Most entry-level remote jobs don’t require a degree. Employers value skills, reliability, and a willingness to learn over formal education. How can I stand out when applying for remote jobs with no experience? Highlight transferable skills, create a portfolio of sample work, and write a tailored cover letter emphasizing your enthusiasm and adaptability. Are entry-level remote jobs full-time or part-time? Many are flexible, offering both full-time and part-time options. Freelance roles often allow you to set your own hours. What equipment do I need for remote work? A reliable computer, stable internet connection, and sometimes a headset or webcam are sufficient for most roles. Can I work remotely from any country? Yes, many remote jobs are location-independent, but some employers may have restrictions based on tax or legal requirements. How long does it take to land a remote job? It varies, but with consistent applications and a strong profile, you could land a role within a few weeks to a couple of months. Are entry-level remote jobs well-paid? Pay ranges from $10–$40/hour depending on the role and region. As you gain experience, you can negotiate higher rates. What skills are most in demand for remote jobs? Communication, time management, basic tech proficiency, and adaptability are highly valued across most remote roles. Can I transition to higher-paying remote roles later? Absolutely! Starting with an entry-level role builds skills and experience, paving the way for specialized, higher-paying positions. Related Posts Step-by-Step: How to Start Your Remote Data Entry Career Today Top 1099 Work From Home Jobs in the U.S. for Independent Contractors Legit Work From Home Jobs for Stepmoms: Real Opportunities & Flexible Roles in 2025 Top RN Careers Work From Home Nursing Jobs in the U.S. Best Work From Home Jobs Houston You Can Start Today Remote Pathophysiology Teaching Jobs: Companies Hiring Now in the USA Higher Education Remote Jobs: Teaching, Admin & More (U.S.) 25 Legit Work from Home Jobs That Really Pay Well in the USA Show more Show less

Role Responsibilities: Diagnose and resolve software, hardware, and network issues using remote tools Provide step-by-step technical support to clients via phone, email, or chat Log issues accurately, escalate unresolved problems, and track resolution progress Maintain client satisfaction with timely support and follow-ups Key Deliverables: Ensure client IT systems are operational and issues are resolved within SLAs Maintain detailed documentation and technical manuals for recurring issues Deliver quality support across desktop, OS, and network platforms Collaborate with internal teams to address escalated and complex problems

Role Responsibilities: Diagnose hardware/software issues and resolve customer queries Guide customers via phone/chat/email to fix technical problems Escalate complex issues to development or infrastructure teams Document solutions and maintain accurate logs for reference Key Deliverables: Timely resolution of client-reported issues within SLA Accurate tracking of tickets using support tools Maintenance of technical documentation and manuals Consistent customer satisfaction through effective communication

About us: The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity. We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together. About The Role: We’re looking for a passionate and experienced Team Lead – Global EOR/Payroll Support to guide a team of specialists responsible for delivering exceptional support to our customers. In this role, you'll become a subject matter expert in EOR and Payroll services, helping your team navigate customer issues, streamline processes, and drive operational excellence. Key Responsibilities: Lead & Manage: Build and guide a high-performing team of Global EOR and Payroll Support Specialists, ensuring KPIs and SLAs are met and exceeded. Be the SME: Develop deep expertise in EOR and Payroll services through customer support interactions and close collaboration with Product and Engineering. Onboarding & Training: Design and lead onboarding and continuous learning programs to scale the team effectively. Drive Operational Excellence: Analyze team performance, identify bottlenecks, and implement data-driven solutions for continuous improvement. Empower the Team: Ensure your team is equipped with the tools, knowledge, and resources they need to support customers during product updates and releases. Process Innovation: Collaborate with support leadership to refine operational procedures and implement best practices in support. Customer-Centric Approach: Deliver insights and feedback to cross-functional teams to improve the product and reduce contact rate or resolution time. Stakeholder Communication: Provide regular updates to executive leadership on team performance, project status, and strategic goals. What We’re Looking For: Leadership Experience: 2+ years of proven experience leading customer support teams in high-growth, fast-paced environments—preferably within SaaS or startup ecosystems. EOR Domain Knowledge: Familiarity with Employer of Record (EOR) services is a strong advantage, along with a solid grasp of global employment and compliance operations. Operational Expertise: Deep understanding of B2B support processes, systems - Salesforce/Zendesk/Tableau, and service operations, with a passion for delivering scalable support solutions. Remote Team Management: Demonstrated success in managing distributed or remote-first teams across multiple time zones, with a focus on communication, accountability, and collaboration. Performance & SLA Management: Track record of meeting and exceeding SLAs and performance metrics through effective team leadership and data-driven decision-making. Training & Quality Programs: Experience designing and implementing training programs, quality assurance processes, and structured performance evaluation frameworks. Analytical Thinking: Strong problem-solving skills with the ability to analyze performance data, identify trends, and implement targeted improvements. Communication Skills: Exceptional written and verbal communication skills with the ability to influence cross-functional stakeholders and articulate complex issues clearly. Attention to Detail: High level of accuracy and organizational skills, with the ability to handle sensitive information discreetly and professionally. Customer-Centric Mindset: Deep commitment to delivering outstanding customer experiences through proactive and empathetic support. Perks Flexible vacation. Equipment to support you in your role. Health Insurance. What We Offer: High-impact role with the chance to play a key role in a rapidly growing company. Full autonomy in your role, along with the freedom to work in a hybrid model. Work with a passionate, energetic, and diverse team. Competitive benefits, recognition programs, and career development opportunities. Attractive ESOPs, giving you a stake in the company’s success. Comprehensive health insurance coverage for you and your family’s well-being. Generous holiday policy. A company that genuinely invests in your professional success. Equal Employment Opportunity Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Show more Show less

🌟 We’re Hiring: Customer Service Representatives & Support Managers 📍 Location : Remote 🕒 Employment Type : Contract-based / Freelance / Part-time – 1 Month 📅 Start Date : [Immediate] Are you passionate about delivering exceptional customer experiences and driving support excellence? Join our fast-paced, customer-obsessed team where you’ll play a critical role in shaping how we support users across multiple channels and platforms. 🔧 Key Responsibilities Respond to and resolve multichannel support tickets (email, chat, voice, social, etc.) Monitor and report key support KPIs and metrics (e.g., CSAT, FRT, ART, etc.) Update and maintain internal knowledge bases and help center documentation Handle customer escalations with professionalism and urgency Coach, mentor, and lead junior support agents to consistently meet quality standards Identify and implement process improvements to increase efficiency and customer satisfaction Collaborate with cross-functional teams (product, sales, QA) to relay customer insights 💻 Tools & Platforms You’ll Work With Commercial Support & CX Platforms: Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow HubSpot Service Hub, Intercom, Helpscout NICE IEX, Verint, Assembled RingCentral, Nextiva Tableau, Qualtrics, SurveyMonkey Slack, Microsoft Teams Open Source / Free Tools: Ticketing: osTicket, Zammad, Request Tracker, UVDesk, FreeScout Messaging: Rocket.Chat, Mattermost, Element, Jitsi Meet Documentation: DokuWiki, BookStack, MediaWiki, Outline Reporting & Analytics: Metabase, Apache Superset, Google Data Studio (free) Survey & Feedback: Google Forms, LimeSurvey ✅ What We’re Looking For 2+ years of experience in customer support or service delivery roles Strong verbal and written communication skills Proven ability to manage and resolve complex customer issues Familiarity with support automation, AI/chatbots, or workflow optimization is a plus Experience with both enterprise and open-source tools is an advantage Leadership or team coaching experience (for Support Manager applicants) Interested Please share your Profiles to Ganapathikumar@highbrowtechnology.com Show more Show less

Job Title: Senior Production Support Engineer Location: Chennai (Work from Office) Job Summary :We are looking for an experienced and proactive Senior Production Support Engineer to lead the stability, scalability, and performance of our production systems and cloud infrastructure. In this role, you will be expected to take ownership of complex technical challenges, drive system reliability initiatives, and guide the cloud operations strategy in collaboration with DevOps, SRE, and product engineering teams. The ideal candidate brings a strong technical background, leadership capabilities. Key Responsibilities: Production Reliability & Monitoring: Own the performance, availability, and health of our production environments. Lead complex incident investigations and drive resolution of application, infrastructure, and network-level issues. Perform deep root cause analyses (RCA) for critical and recurring incidents and drive implementation of long-term fixes. Design, maintain, and improve observability across systems using tools like Prometheus, Grafana, New Relic, and ELK Stack. Set best practices for monitoring, alerting, and logging to enable proactive issue detection and rapid response. Incident Management & Team Collaboration: Lead incident response efforts, coordinate across teams, and ensure swift resolution of high-impact issues. Provide Tier 3 support and technical escalation for unresolved complex issues. Mentor junior engineers and foster a culture of reliability, accountability, and continuous improvement. Collaborate with SRE, DevOps, and product engineering teams to design and build resilient and scalable systems. Maintain and enforce high-quality documentation standards for incidents, playbooks, and system knowledge. Automation & Process Optimization: Drive the automation of manual and repetitive operational tasks to enhance system efficiency and consistency. Architect and implement solutions for secure and seamless deployment of hotfixes, patches, and upgrades. Improve and streamline incident response workflows, reducing Mean Time to Resolution (MTTR) and improving team productivity. Partner with development teams early in the lifecycle to influence design for operability and supportability. Requirements: 2+ years of hands-on experience in cloud infrastructure, production support, or system operations. Proven experience with AWS, or GCP and managing distributed cloud-native applications at scale. Advanced troubleshooting and performance tuning skills in high-availability environments. Expertise in monitoring, observability, and alerting tools (Prometheus, Grafana, New Relic, etc.) Experience with incident management platforms (e.g., JIRA, Zendesk). Proficient in scripting or infrastructure-as-code tools (e.g., Bash, Python, Terraform). Solid understanding of databases, networking, and security best practices in cloud environments. Strong communication and leadership skills with a collaborative mindset. Experience mentoring and guiding junior engineers is a plus . Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity: Work with a dynamic and enthusiastic team passionate about delivering exceptional customer experiences. Learn the inner workings of a startup and grow alongside the company. Get hands-on experience building and optimizing systems, processes, and workflows. Collaborate directly with founders, sharing insights and receiving valuable feedback. Be part of a growth-stage brand with a clear path to becoming a future leader. Responsibilities: Customer Interaction: Handle customer inquiries across multiple channels, including phone, email, live chat, and social media. Product Assistance: Provide accurate information about products and services, handle complaints, process orders, and manage returns. Troubleshooting: Resolve product-related issues promptly and effectively, ensuring high customer satisfaction. Customer Records: Maintain and update customer records with detailed and accurate information based on interactions. Product Knowledge: Develop an in-depth understanding of the company’s offerings to deliver accurate and helpful support. Performance Goals: Collaborate with the support team to meet and exceed customer service performance metrics. Feedback Analysis: Gather and analyze customer feedback, coordinating with product and technical teams to improve the overall user experience. Process Improvement: Assist in creating and refining customer support tools and processes to enhance efficiency and satisfaction. Qualifications: A minimum of 3 years of experience in customer support or a related field.(preferably in a B2B SaaS environment). Strong communication skills and a customer-centric mindset. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools Customer-focused and empathetic, with a strong drive to deliver top-notch support experiences. Why Join Us? Work in a supportive and innovative environment that encourages personal and professional growth. Be part of a company that values customer satisfaction as its core priority. Enjoy the opportunity to lead and contribute to impactful projects in a growing organization. Ready to make a difference in the customer journey? Join us as a Senior Customer Support Executive and be the voice that represents our brand! Show more Show less

Job Title: Senior Backend Engineer – Python & Microservices Location: Remote Experience Required: 8–10+ years 🚀 About the Role: We’re looking for a Senior Backend Engineer (Python & Microservices) to join a high-impact engineering team focused on building scalable internal tools and enterprise SaaS platforms. You'll play a key role in designing cloud-native services, leading microservices architecture, and collaborating closely with cross-functional teams in a fully remote environment. 🔧 Responsibilities: Design and build scalable microservices using Python (Flask, FastAPI, Django) Develop production-grade RESTful APIs and background job systems Architect modular systems and drive microservice decomposition Manage SQL & NoSQL data models (PostgreSQL, MongoDB, DynamoDB, ClickHouse) Implement distributed data pipelines using Kafka, RabbitMQ, and SQS Apply best practices in rate limiting, security, performance optimisation, logging, and observability (Grafana, Datadog, CloudWatch) Deploy services in cloud environments (AWS preferred, Azure/GCP acceptable) using Docker, Kubernetes, and EKS Contribute to CI/CD and Infrastructure as Code (Jenkins, Terraform, GitHub Actions) ✅ Requirements: 8–10+ years of hands-on backend development experience Strong proficiency in Python (Flask, FastAPI, Django, etc.) Solid experience with microservices and containerised environments (Docker, Kubernetes, EKS) Expertise in REST API design, rate limiting, and performance tuning Familiarity with SQL & NoSQL (PostgreSQL, MongoDB, DynamoDB, ClickHouse) Experience with cloud platforms (AWS preferred; Azure/GCP also considered) CI/CD and IaC knowledge (GitHub Actions, Jenkins, Terraform) Exposure to distributed systems and event-based architectures (Kafka, SQS) Excellent written and verbal communication skills 🎯 Preferred Qualifications: Bachelor’s or Master’s degree in Computer Science or a related field Certifications in Cloud Architecture or System Design Experience integrating with tools like Zendesk, Openfire, or similar chat/ticketing platforms Show more Show less

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies and an interest in understanding back-end architecture for putting the holistic picture together. Ruby skills are a plus! Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful. As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency! What You Get To Do Every Day Lead the design and development of complex, scalable frontend features to modernize our largest monolithic application using React, Redux, TypeScript, and GraphQL. Collaborate closely with a diverse group of teammates including product managers, designers, backend engineers, and other stakeholders to deliver exceptional user experiences that make a real difference. Own the frontend architecture and promote best practices around component design, state management, and performance optimization. Mentor and support engineers at all levels, fostering an inclusive culture of learning, growth, and technical excellence. Conduct thoughtful code reviews and champion high standards for code quality, testing, and documentation. Identify and address frontend performance bottlenecks, accessibility considerations, and usability challenges to ensure our products are robust, inclusive, and accessible to all users. Influence product and technical roadmap decisions with a focus on sustainability, scalability, and maintainability of frontend systems. Advocate for and evangelize modern frontend development practices across the engineering organization. What You Bring To The Role 4 to 7+ years of professional experience specializing in frontend software development, ideally within SaaS or large-scale web applications. Deep expertise in JavaScript, TypeScript & GraphQL, with strong experience in React and its ecosystem (Redux, React Router, hooks, etc.). With a strong understanding of frontend architecture, component-driven development, and state management patterns. Experience with frontend performance tuning, accessibility standards (WCAG). Passion for writing clean, maintainable, and well-tested code, including unit, integration, and end-to-end tests. Proven ability to lead technical discussions, make architectural decisions, and mentor engineers with empathy and clarity. Comfortable working in Agile teams that value collaboration, open communication, and continuous feedback. Excellent verbal and written communication skills, able to explain complex technical concepts in an approachable way. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies and an interest in understanding back-end architecture for putting the holistic picture together. Ruby skills are a plus! Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful. As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency! What You Get To Do Every Day Drive the modernization and evolution of our largest monolithic application by building rich, scalable, and performant frontend features using React, Redux, TypeScript, and GraphQL. Collaborate closely with product managers, designers, and backend engineers to deliver seamless user experiences that solve real customer problems. Write clean, maintainable, and well-tested code to implement new features and enhance existing ones within our frontend stack. Participate actively in code reviews, pair programming, and design discussions to uphold high-quality engineering standards. Identify and resolve frontend performance bottlenecks, ensuring fast, responsive, and accessible user interfaces. Evangelize best practices in frontend development, including state management, component architecture, and testing strategies. What You Bring To The Role 2 to 4+ years of professional experience focused on frontend development, ideally in SaaS or complex web application environments. Strong expertise in JavaScript and TypeScript, with deep knowledge of React and its ecosystem (Redux, React Router, hooks, etc.). Experience working with GraphQL APIs and integrating them effectively into frontend applications. Familiarity with modern frontend tooling and build systems (Webpack, Babel, ESLint, etc.). Solid understanding of responsive design, cross-browser compatibility, and accessibility standards. Passion for writing clear, maintainable code and producing thorough automated tests (unit, integration, end-to-end). Excellent communication skills, able to articulate technical concepts clearly to both technical and non-technical stakeholders. Bonus: Experience with Ember.js, cloud platforms (AWS, GCP), or containerization technologies is a plus but not required. Bonus: Contributions to open source frontend projects or active participation in frontend communities. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Role Responsibilities Analyse, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved Analyse data using SQL / spreadsheets, and ad hoc analysis Identify alternate solutions when necessary and communicate them to customers Maintain a detailed understanding of product architecture, technical components and application functionality Assist in creating training materials pertaining to product troubleshooting and usage Set up and document troubleshooting procedures for new product features Communicate clearly and effectively with customers, fellow support team members and the other internal teams Preferred Skills & Experience 3-8 years customer support experience for software applications 3+ Years Knowledge of and experience with SQL Experience with MAP and CRM-Salesforce Strong (verbal and written) communication skills with an ability to build relationships Experience describing technical concepts to a non-technical audience Ability to function and thrive in a team environment with an appreciation of aggressive goals Ability to work independently Effective prioritizations and multitasking Experience working with Google Analytics a plus Experience/knowledge of Salesforce integrations a plus Experience in a SaaS environment is a plus Experience with ticketing systems Zendesk and JIRA a plus Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com. We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com Show more Show less

Job Description : Customer Experience Agent (NA Shift) Overview: We are looking for a highly motivated and skilled Customer Success Agent to join our team. You will be the first point of contact for our professionals and customers across Australia, New Zealand, the UK, and the US. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you! Roles & Responsibilities: ● Act as the first point of contact for our professionals and customers in Australia, New Zealand, the UK, and the US. ● Be a product expert, assisting new and existing professionals with queries related to our offerings. ● Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns. ● Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets. ● Handle unresolved questions and escalate issues when necessary. ● Identify and execute sales opportunities where applicable. ● Ensure all Customer Success KPIs are consistently met. ● Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT). ● Maintain high levels of service delivery and customer satisfaction. Required Skills ● Strong proficiency in spoken and written English, with a clear and confident communication style. ● Minimum of 1 year experience in handling international customers in a voice process. ● Excellent problem-solving and selling skills. ● Proficient in using laptops/computers with above-average typing speed. ● Exceptional attention to detail and organizational skills. ● Highly driven and motivated with a strong work ethic. ● Eagerness to learn and grow within the company. ● Self-starter with the ability to work independently and as part of a team. What We Offer ● Competitive salary and benefits package (₹3.75 LPA + Night Shift allowance) ● Sales Commissions ● Cab facility ● + 33 paid days off ● Quarterly team socials ● Learning & Development Opportunities ● Opportunity to work with a dynamic and supportive team. ● Professional growth and development opportunities. ● A chance to make a meaningful impact on customer success and satisfaction. ● Healthcare insurance for you, upgradable to cover your family if you wish Shift Timings ● 8:00 PM IST - 5:00 AM IST ● Candidates should be flexible for rotational shifts as well ● Shift timings may fluctuate depending on the client's location and daylight-saving adjustments. Job Type: Full-time Pay: ₹27,000.00 - ₹31,000.00 per month Benefits: Health insurance Provident Fund Schedule: Monday to Friday Night shift Rotational shift Supplemental Pay: Performance bonus Shift allowance Work Location: In person

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

Hiring for Position : Customer Experience Agent, Email Process Department : Customer Experience Location : Bangalore. Fresh Graduates and Career Come-backs are eligible to apply Excellent written and spoken English Experience is Sales is good to have. Good to have some experience handling UK & US customers This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process. Working Hours - 9 hours shift with 1 hour break Day Shift - 11:00 AM to 08:00 PM Working days - 5 days a week of the 7 days in the week Offered CTC - Rs.3.25 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable) Responsibilities First point of contact for our professionals & customers Be a product expert, assisting new and existing professionals with any queries that they may have Responding to emails from our professionals and resolving their queries promptly. Replying to emails using the Zendesk ticketing system Ability to handle unresolved questions from customers To ensure satisfactory resolution of various issues Ensuring high service delivery & customer satisfaction levels Strong in spoken & written English, with a clear and confident communication style Problem-solving skills Good knowledge about using a laptop/computer with above-average typing skills. Exceptional attention to detail Experience in an International process Experience in handling both calls and emails Driven & motivated with a great work ethic An eagerness to learn and progress within the company Self-starter Willingness working in rotational shifts. Perks and Benefits Healthcare Insurance 40 paid days off per year Individual Learning Budget Corporate Gym Pass Monthly office lunch Fully stocked snack corner Quarterly Team Outings Document(s) To Carry - Résumé Job Type: Full-time Pay: From ₹27,000.00 per month Benefits: Commuter assistance Food provided Health insurance Provident Fund Schedule: Day shift Monday to Friday Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Work Location: In person

We are USA based company and seeking a proactive and detail-oriented Customer Care Executive, often referred to as a Customer Service Representative or Customer Support Executive, plays a crucial role in ensuring customer satisfaction and loyalty. The specific duties can vary slightly depending on the industry and company, but generally involve being the primary point of contact for customers. Job Title: Customer Care Executive Location: Ahmedabad, Gujarat Job Type: Full-time Job Summary: The Customer Care Executive is responsible for providing exceptional service and support to our customers, ensuring their inquiries and concerns are addressed efficiently and effectively. This role serves as the first point of contact for customers, building positive relationships and contributing to overall customer retention and brand loyalty. Key Responsibilities: Customer Interaction: Handle a high volume of customer inquiries via various channels, including phone, email, live chat, and social media, in a professional and empathetic manner. Provide accurate, complete, and up-to-date information regarding products, services, policies, and procedures. Actively listen to customer concerns, identify root causes of issues, and provide appropriate solutions and guidance. De-escalate challenging situations with patience and professionalism, turning negative experiences into positive ones. Issue Resolution: Troubleshoot product/service issues, guiding customers through step-by-step solutions or escalating complex problems to the appropriate internal teams (e.g., technical support, sales, product development) for resolution. Take ownership of customer issues from initial contact through to resolution, ensuring timely follow-up. Process orders, returns, exchanges, billing inquiries, and other transactions accurately and efficiently. Documentation and Reporting: Maintain detailed and accurate records of all customer interactions, inquiries, and resolutions in the Customer Relationship Management (CRM) system. Identify recurring customer issues and provide feedback to management and relevant departments to improve products, services, and processes. Contribute to the company's knowledge base by documenting solutions to common problems. Product Knowledge & Continuous Improvement: Develop and maintain an in-depth understanding of all company products, services, and policies. Stay updated on industry trends and best practices in customer service. Actively participate in training and development programs to enhance skills and knowledge. Team Collaboration: Collaborate effectively with cross-functional teams to ensure seamless customer experience and issue resolution. Contribute to a positive and supportive team environment. Qualifications: High School Diploma or equivalent required; Associate's or Bachelor's degree in a related field (e.g., Business Administration, Communications) preferred. 4 years of experience in a customer service or customer support role, preferably in a fast-paced environment. Proficiency in using CRM software (e.g., Salesforce, Zendesk, Zoho) and other communication tools (e.g., phone systems, live chat software, email platforms). Excellent verbal and written communication skills with a clear, concise, and professional demeanor. Strong active listening skills and the ability to empathize with customers. Proven problem-solving abilities and critical thinking skills. Exceptional interpersonal skills and a customer-centric approach. Ability to multitask, prioritize, and manage time effectively in a dynamic environment. Patience, resilience, and a positive attitude, even when dealing with difficult customers. Ability to work independently and as part of a team. Physical Requirements (if applicable, for in-office roles): Ability to sit for extended periods. Ability to use a computer and phone system for extended periods. What We Offer: Opportunity to lead and optimize critical international logistics operations. Exposure to diverse global markets and supply chain challenges. Competitive salary package. Professional growth and development opportunities. A dynamic and collaborative work environment. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: Night shift Application Question(s): What is your Current monthly CTC? Work Location: In person

Mr Who? MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination. The fourth emergency service, our Customer Experience Executives are the voice of our customers and integral to the ongoing success of MrQ. With the ability to deliver a tailored service, anticipating the customer needs whilst providing vital feedback to MrQ’s core teams to continuously improve and develop our award winning product. A proactive, customer advocate you will be able to review the customer from a 360 perspective using our services to go the extra mile and make their experience. What You Will Do Handling live chat queries from our customers about a range of queries including deposits, withdrawals, gaming and safer gambling. Highlighting trends in contact to Senior Executives and Managers which may support early identification of issues. An experienced problem solver, thinking outside of the box to support in resolving the customers query at lightning speed. Identifying potentially vulnerable customers and ensuring they are given the right support they need as early as possible. Keeping our site safe and secure by ensuring you adhere to our policies and procedures, full training will be provided. Understanding and listening to customer complaints, attempting to resolve these at the first point or escalating correctly where necessary. What We're Looking For Zendesk or Gnatta experience, so you can hit the ground running. A keen attention to detail and know what 5* quality looks like. A minimum of 6 months experience working in a high volume service environment. A great understanding of the customer service industry and what it takes to be best in class. Previous experience in iGaming would be great, but not essential as you’ll get top class training. What We Offer At MrQ, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four-week parental leave. Your well-being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. At MrQ, we're committed to ensuring that your experience with us goes beyond just a job – it's a fulfilling journey with a supportive community. We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success. This position operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. This can be a fully remote job from EMEA time zone. The salary range offered is £23K-25K. To help our recruitment team work efficiently, please apply to the role that best matches your skills and experience. Our team will consider you for other similar roles as well! MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination. Show more Show less

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies and an interest in understanding back-end architecture for putting the holistic picture together. Ruby skills are a plus! Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful. As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency!  What you get to do every day: Drive the modernization and evolution of our largest monolithic application by building rich, scalable, and performant frontend features using React, Redux, TypeScript, and GraphQL. Collaborate closely with product managers, designers, and backend engineers to deliver seamless user experiences that solve real customer problems. Write clean, maintainable, and well-tested code to implement new features and enhance existing ones within our frontend stack. Participate actively in code reviews, pair programming, and design discussions to uphold high-quality engineering standards. Identify and resolve frontend performance bottlenecks, ensuring fast, responsive, and accessible user interfaces. Evangelize best practices in frontend development, including state management, component architecture, and testing strategies.  What you bring to the role: 2 to 4+ years of professional experience focused on frontend development, ideally in SaaS or complex web application environments. Strong expertise in JavaScript and TypeScript, with deep knowledge of React and its ecosystem (Redux, React Router, hooks, etc.). Experience working with GraphQL APIs and integrating them effectively into frontend applications. Familiarity with modern frontend tooling and build systems (Webpack, Babel, ESLint, etc.). Solid understanding of responsive design, cross-browser compatibility, and accessibility standards. Passion for writing clear, maintainable code and producing thorough automated tests (unit, integration, end-to-end). Excellent communication skills, able to articulate technical concepts clearly to both technical and non-technical stakeholders. Bonus: Experience with Ember.js, cloud platforms (AWS, GCP), or containerization technologies is a plus but not required. Bonus: Contributions to open source frontend projects or active participation in frontend communities. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Ultimate.ai Software Engineering Pune, Maharashtra, India Posted on Jun 14, 2025 Apply now Job Description Zendesk is seeking a Staff Software Engineer to join our Engineering Productivity team in Pune . In this role, you will tackle highly scalable technical challenges and contribute to enhancing our engineering processes. About The Team We are a newly formed Engineering Productivity Team based in Pune, dedicated to enhancing the efficiency and effectiveness of engineering teams across Zendesk. Our focus is on developing and implementing advanced engineering development tools and processes that drive productivity improvements, optimize performance, and reduce costs. By introducing innovative solutions and seamless workflows, we empower engineering teams to deliver high-quality products faster and with greater impact. Join us to be a part of building the future of engineering excellence at Zendesk! Note**: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. What You Get To Do Every Day Technically lead a team of engineers maintaining the CI tools at Zendesk (Github, Github Actions, Artifactory) Build robust configuration driven repository, team provisioning in Github through integrations with our Identity Provider. Continuously seek to improve the reliability and cost of the CI platforms by understanding usage patterns and preventing abuse Author RFCs to propose enhancements to the systems or process and get alignment with Security, Engineering and relevant stakeholders. Design proactive and extensive monitoring and reporting systems which improve observability of the systems and help reduce MTTR Mentor and guide engineers, fostering a culture of continuous learning and technical excellence. In order to promote a culture of accountability and transparency in project deliverables and timelines. Lead by example - conduct and participate in thorough design and code reviews to maintain high development standards, ensuring the code is clean, efficient, and maintainable. Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements, working collaboratively with cross-functional teams to ensure continuous delivery of value to our customers. Actively participate in strategic planning and roadmapping sessions, providing technical insights and aligning technical goals with business objectives. Stay informed about emerging technologies and trends, sharing insights and recommending improvements to enhance team capabilities. What You Bring To The Role 12+ years of industry experience with at least 8+ years of relevant experience in building deployment pipelines (Jenkins, CircleCI, Github Actions, Travis) Experience with working with one or more public clouds (AWS, GCP, Azure) Experience with infrastructure automation tools like Terraform, Crossplane, CloudFormation A deep understanding of containers and experience with Kubernetes & Docker. Experience in leading architectural decision-making processes and mentoring teams Strong understanding of DevOps practices and methodologies. Proficient with any of the following programming languages - Go, Python, Ruby. Excellent problem-solving skills and the ability to work under pressure. A demonstrated willingness to learn and adapt to new technologies and tools. Strong communication skills, both written and verbal - you’ll be collaborating closely with people in multiple time zones. Ability to work independently and in a team, with a proactive approach to improving processes and outcomes. About Zendesk Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Apply now See more open positions at Ultimate.ai Show more Show less

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. As an L3 Technical Support Engineer at Netomi, you will be at the forefront of resolving the most challenging technical issues, serving as the final escalation point within the support team. You will possess extensive expertise across all facets of Netomi’s offerings and will work closely with cross-functional teams to ensure the seamless delivery of solutions. Responsibilities You will serve as the top-level support contact, resolving the most complex technical issues escalated from L1 and L2 support engineers. Develop an unparalleled understanding of Netomi’s systems, including AI Studio, backend architecture, and agent desk integrations. Collaborate with cross-functional teams (e.g., Product, Engineering, QA, and Analytics) to diagnose and resolve intricate technical challenges. Participate in advanced troubleshooting sessions and incident management, leading efforts to resolve extensive system outages or critical issues. Work directly with customers to provide high-level support and solutions for complex issues affecting their systems. Create and maintain comprehensive documentation of complex technical solutions to enrich the internal knowledge base. Continuously refine and improve internal processes and workflows to optimize the performance of the support team. Analyze customers’ business requirements and provide expert guidance on how Netomi’s offerings can satisfy those needs. Oversee SLA adherence and report key performance metrics to management and stakeholders. Aid in the development and deployment of production setups within client environments, ensuring the highest performance standards. Participate in a 24x7 on-call rotation to deliver round-the-clock support as needed. Requirements 6-7 years of experience in technical support with a focus on complex problem-solving and systems architecture. Extensive experience with Zendesk, API integrations, and proficiency in additional tools like Postman, Datadog, and Workato. Advanced knowledge of Java, MySQL, and JavaScript with the ability to write and analyze complex scripts and code. Proven track record in a senior technical role, with the ability to impact operations positively through the development and refinement of standard operating procedures. Demonstrated ability to work effectively in fast-paced, high-pressure environments, with a focus on results and customer satisfaction. Exceptional communication skills, with an ability to articulate technical solutions to technical and non-technical stakeholders. Experience in mentoring and providing technical guidance to junior team members. Familiarity with Agile development processes and a proactive approach to problem-solving. Ability to lead and conduct training sessions for new hires and team members, enhancing their technical skills and product knowledge. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less

About Glean We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. Role We are seeking a highly motivated and experienced Technical Support Manager to lead our technical support team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective technical assistance. This role involves managing a team of support professionals, developing and implementing support strategies, and driving continuous improvement in our support operations. Key Responsibilities Team Leadership and Management: Lead, mentor, and manage the technical support team, ensuring high levels of performance and customer satisfaction. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Foster a positive and collaborative team environment. Recruit, train, and onboard new support team members. Support Operations Management Develop and implement efficient support processes and procedures. Monitor and analyze support metrics (e.g., response times, resolution rates) to identify areas for improvement. Ensure timely and accurate resolution of customer technical issues. Manage the support ticketing system and ensure proper documentation of support interactions. Customer Relationship Management Act as an escalation point for complex technical issues and customer complaints. Build and maintain strong relationships with key customers and stakeholders. Gather customer feedback and identify opportunities to enhance the customer experience. Proactively communicate with customers regarding product updates, issues, and resolutions. Process Improvement And Documentation Identify and implement process improvements to enhance support efficiency and effectiveness. Develop and maintain support documentation, knowledge base articles, and FAQs. Ensure accurate and up-to-date documentation of support processes and procedures. Generate reports and analyze data to identify trends and areas for improvement. Qualifications 5-7 years of experience in technical support, with at least 3 years in a management or leadership role. Strong technical understanding and problem-solving skills. Proven experience in building cross-functional alignment with peer managers in R&D and GTM. Experience with support ticketing systems (zendesk) / CRM software. Strong analytical skills and the ability to make data-driven decisions to improve operational efficiency. Proven ability to lead cross-functional teams and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proven ability to lead and motivate a team. Ability to work independently and manage multiple priorities. Certifications such as ITIL, HDI, or relevant technical certifications are a plus We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a motivated and experienced leader with a passion for technical support, we encourage you to apply. Show more Show less

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we're building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We're on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you'll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the role: The Roblox Operating System (ROS) team is responsible for the foundational technology and services that power all experiences on Roblox. This critical team ensures a seamless, performant, and reliable platform for our global community of users and developers. You will be the first Product Manager hire for our India office, reporting to Theresa Johnson, the Head of Product for ROS. You will play a pivotal role in building and enhancing our data analytics capabilities within the Roblox operating system, collaborating closely with the India-based Data Engineering team, which includes an Engineering Manager, three engineers, and multiple data scientists. This is a full time onsite role based out of our Gurugram office. Shift Time: 2:00PM - 10:30PM IST (Cabs will be provided) You will: Collaborate with data engineering and product engineering teams in India to build integrated analytics tooling. Develop cross-functional data visualization and reporting capabilities. Implement advanced insights extraction methodologies. Develop self-service data exploration tools. Integrate data analytics capabilities into Roblox operating system. Ensure seamless data flow across organizational platforms. Implement cutting-edge data infrastructure solutions. Build a scalable data registry that will allow us to understand, register, classify and govern data across all of ROS. This will involve partnering with data engineers to build and maintain robust data pipelines integrating diverse sources like HR systems (Workday, Greenhouse), collaboration tools (Slack, Zoom), business applications (Pigment, Zendesk), and internal Roblox applications. Partner with Data Scientists to process and transform data into actionable insights, developing systems that generate builder development signals and promote positive behaviors. Contribute to achieving key outcomes such as reducing data access request resolution time by 60%, increasing self-service data exploration adoption by 75%, and achieving 99.9% data pipeline reliability. You have: A Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, or a similar technical field. 8+ years of product management experience, with a focus on data platforms, analytics, or developer tools. Strong understanding of data infrastructure, data warehousing, and ETL processes, including experience with data governance tools focusing on discovery, cataloging, metadata management, classification, and quality assurance. Proven ability to work autonomously and define product scope in ambiguous environments. Experience collaborating with engineering and data science teams to deliver impactful data products. Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences. You are: Someone with strong product intuition of what we should be doing rather than just following instructions. Highly organized with a strong sense of urgency. A collaborative team player who can navigate cross-functional partnerships effectively. Adaptable and comfortable working in a fast-paced, evolving environment. A strategic thinker with a bias for action and a focus on delivering measurable results. Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.

Key Responsibilities Develop and configure Amazon Connect components including contact flows routing profiles queues and agent hierarchies Integrate Connect with AWS Lambda Lex DynamoDB and S3 to support dynamic intelligent IVR solutions Build and manage API integrations with thirdparty systems such as CRMs ticketing platforms and messaging services Participate in designing scalable reliable and secure voice and chat solutions Troubleshoot and optimize performance issues across contact center systems Collaborate with crossfunctional teams to gather requirements and translate them into technical solutions Contribute to code reviews technical documentation and unit testing Support DevOps practices including CICD automation and deployment pipelines Required Skills Solid handson experience with Amazon Connect contact flows and call routing logic Proficiency in AWS Lambda Nodejs or Python CloudWatch and DynamoDB Experience integrating Lex bots for IVR and chat automation Strong understanding of telephony concepts SIP and call queues Knowledge of REST APIs JSON and secure authentication methods OAuth JWT Good debugging problemsolving and analytical skills Familiarity with Agile software development and ticketing tools Jira Confluence Candidate//'s Profile : Experience : 6-8 yea Mandatory Skills : Node.js,React,Amazon Connect Preferred Skills AWS Certification Developer Associate or equivalent Experience with Salesforce Zendesk or ServiceNow integrations Exposure to chatbots voice assistants or conversational AI frameworks Experience with infrastructure as code tools like Terraform or AWS CDK Familiarity with realtime reporting analytics or dashboard tools Experience working in multiregion cloud environments for high availability

About the role Job Summary: This role is central to the delivery of our annual compliance training programs for new joiners and existing colleagues, giving them the knowledge of the Code of Business Conduct, supporting policies and guidance, plus role specific topics with which to protect themselves, their teams and the business. In this job, I’m accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: 1. Ensure new joiners have a learning account, are assigned and complete mandatory eLearning within Tesco timelines. 1a. I am responsible for following up non-completes with the individuals and their line managers. 1b. Review and action of daily rejection reports 2. Work with Sponge and Tesco Technology to maintain the compliance learning management system (LMS) and New Starter App. 2a. Maintain organisation structure 2b. Maintain auto-assignment of modules matrix and the rules in the New Starter App 2c. Maintain new joiner ingest rules in New Starter App 2d. Carry out regular clean up activities of our LMS accounts to ensure the data we have is accurate and complete, for example quarterly review of contractor data, August review of long term absence (archive those on LTA or reactivate those returning from LTA) 3. Manage learner queries sent to the learning leap zendesk, including development of template responses 4. Project manage annual Learning Leap refresher training program: support Subject Matter Experts (SME) to deliver content, work with developer to build modules and complete testing. Partner with external provider, agree learner cohorts, set up rules and implement. 4a. Build reporting framework and manage follow ups during the program to ensure learners complete the program, including provision of data reports for WL4 and WL5 directors 5. Project manage build of modules for annual Code Declaration program; provide updated scripts to TBS content team, oversee review & testing of modules in test and live LMS environments. 5a. Build reporting framework and manage follow ups during the program to ensure learners complete their declarations, including provision of data reports for WL4 and WL5 directors Key people and teams I work with in and outside of Tesco: People, budgets and other resources I am accountable for in my job: 6. Support other teams using our LMS to deliver their learning programs, including guidance on LMS team structure to identify learning population, program notifications using LMS and other communication channels, reporting. 7. Build and maintain set of process guidelines Senior Business Integrity Manager Delivery per the project timelines and quality metrics 8. Identify automation opportunities. Regulatory, Ethics & Compliance team, Group Legal Compliance colleagues across the business External learning partner (Sponge) & production agencies You will be responsible for SME for learning content Tesco Technology TBS Learning Team Operational skills relevant for this job: Experience relevant for this job: Critical to the role are: Program management Experience in the eLearning arena, program delivery and/or Relationship building, proven ability to work with stakeholders content design across the business and our external learning partner Program or project management Ability to explain concepts and solutions verbally and in writing, Maintaining/operating an LMS using appropriate language for our stakeholders and colleagues Customer service/managing query help-desk Comfortable working with ambiguity and limited information, Analytical and data driven mind-set, with a proven track record of able to root cause issues and identify solutions creatively turning complex data into insights Detail oriented: maintain focus during content reviews & Experience in collating and analysing data with the ability to program set up to spot inconsistencies or errors summarise review findings accurately and concisely Resilience and self-care: maintain focus and calm when handling colleague queries CF Standard Role Code: Data analysis & reporting: advanced Excel, strong Word & TBS-PRC-WL11-20 You will need "refer to the responsibilities", Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The HR Experience Specialist will be responsible for providing hands-on support throughout the entire employee lifecycle, ensuring that Deel's employees have a smooth, efficient, and positive experience across all HR processes. From onboarding to offboarding, you’ll work closely with global teams to address employee queries, assist with HR administration, and help implement HR initiatives that enhance employee satisfaction and engagement. Your role will ensure that employees feel supported, informed, and engaged as they navigate Deel's systems and processes in over 90 countries. Responsibilities Being our in house HR expert for the assigned region, and handling all complex people related matters as they may relate to the EOR employee lifecycle at Deel Owning and driving EOR employee lifecycle: onboarding/off-boarding, orientation, employee support, performance management, payroll, benefits Providing a high-level of support to our EOR employees, being the first point of contact for any HR related queries Admin support: generation of reports, employment verification letters, HRIS administration Providing a high touch local experience where required, and helping the product and operations team create systems that can scale with Deel Qualifications 3-5 years of International HR professional experience in a high-volume and fast paced environment with a focus on Indian Labor Law Strong analytical skills: identify, scope and resolve complex and sensitive HR issues Data driven: you challenge status quo and strive to improve response times and employee experience Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page . Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation. We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

Position : Customer Support Executive Location : Remote/Rotational Shifts Experience : 1+ Years Salary : Up to ₹6,00,000 per annum (Negotiable) About the Company The co. fast-growing SaaS company focused on helping small and medium-sized businesses (SMBs) streamline their finance operations. Our integrated purchasing and invoicing platform empowers finance teams to take control of spending and manage cash flow more efficiently. Role Summary We are seeking a Customer Support Executive who is empathetic, solution-driven, and an excellent communicator. You’ll be part of a collaborative support team providing high-quality assistance to global customers, particularly in North America, the UK, and Australia. Key Responsibilities Take full ownership of customer queries and ensure timely resolution. Provide support via phone, email, and live chat. Troubleshoot both technical and non-technical issues. Escalate unresolved concerns to relevant internal teams. Collaborate with QA and Engineering to investigate bugs and keep users updated. Track and act upon customer feedback. Create and maintain a knowledge base of solution articles. Identify opportunities for product improvement and share insights with the product team. Required Qualifications Graduate in any discipline. 1+ years of customer support experience, preferably serving clients in international markets (North America, UK, Australia). Excellent verbal and written communication skills in English. Self-motivated, quick learner with strong problem-solving skills. Willingness to work night and early morning shifts (rotational). Good to Have Experience with SaaS-based platforms. Familiarity with support tools like Zendesk, Freshdesk, Intercom. Experience with Jira or similar ticketing/bug tracking systems. Ability to simplify complex technical issues for customers. Show more Show less