At Secureframe , we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups , TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards. As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking. Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more. The Role As an Implementation Specialist at Secureframe, you will own the onboarding experience for our small-to-mid-sized (SMB) customers. You’ll guide them through the implementation process, ensure they understand how to configure and adopt the platform, and set them up for long-term success. This is a customer-facing role that requires excellent English communication skills (written and spoken), the ability to manage multiple customer projects simultaneously, and a strong working knowledge of compliance frameworks. Benefits Medical, dental, and vision benefits for you and your dependent(s) Flexible PTO 401(k) Paid family leave Ground floor opportunity as an early member of the team What You'll Do Serve as the main point of contact for SMB customers during onboarding and early adoption. Develop a deep understanding of the Secureframe platform and guide customers through the implementation process. Configure customer accounts and tailor onboarding workflows to fit customer needs. Ensure smooth and timely onboarding experiences for multiple customers simultaneously. Provide clear, concise, and proactive communication (written and verbal) to customers at every stage. Monitor customer progress, identify risks, and take action to keep implementations on track. Partner with Customer Success Managers to ensure a seamless handoff post-implementation. Gather and share customer feedback to help improve the onboarding process and product experience. Collaborate cross-functionally with Sales, Customer Success, Support, Account Management, Product, and Engineering teams to ensure customer goals are met. Create or deliver training materials, user guides, and best practices tailored to customer use cases to drive adoption and long-term success. Who We're Looking For 1–2 years of experience in a customer-facing role such as onboarding, technical support, project coordination, or IT consulting. Excellent English communication skills—both written and spoken. Strong organizational and project management abilities; able to manage multiple onboarding projects in parallel. Strong understanding of compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA) is required. Customer-first mindset with empathy, patience, and problem-solving skills. Ability to explain technical concepts clearly to non-technical stakeholders. Self-starter comfortable working in a fast-paced, dynamic startup environment. Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company. Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate). We've become aware of fraudulent job offers and recruiters falsely claiming to represent Secureframe. Please Note Official Communication: All genuine Secureframe recruiting communication and job offers are sent from @secureframe.com email addresses. No Fees: We never ask for payments or fees from job applicants at any stage.
At Secureframe , we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes next billion dollar startups , TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards. As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking. Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google's AI Fund), BoxGroup, Village Global, and many more. The Role As an Implementation Specialist at Secureframe, you will own the onboarding experience for our small-to-mid-sized (SMB) customers. You'll guide them through the implementation process, ensure they understand how to configure and adopt the platform, and set them up for long-term success. This is a customer-facing role that requires excellent English communication skills (written and spoken), the ability to manage multiple customer projects simultaneously, and a strong working knowledge of compliance frameworks. Benefits Medical, dental, and vision benefits for you and your dependent(s) Flexible PTO 401(k) Paid family leave Ground floor opportunity as an early member of the team What You'll Do Serve as the main point of contact for SMB customers during onboarding and early adoption. Develop a deep understanding of the Secureframe platform and guide customers through the implementation process. Configure customer accounts and tailor onboarding workflows to fit customer needs. Ensure smooth and timely onboarding experiences for multiple customers simultaneously. Provide clear, concise, and proactive communication (written and verbal) to customers at every stage. Monitor customer progress, identify risks, and take action to keep implementations on track. Partner with Customer Success Managers to ensure a seamless handoff post-implementation. Gather and share customer feedback to help improve the onboarding process and product experience. Collaborate cross-functionally with Sales, Customer Success, Support, Account Management, Product, and Engineering teams to ensure customer goals are met. Create or deliver training materials, user guides, and best practices tailored to customer use cases to drive adoption and long-term success. Who We're Looking For 12 years of experience in a customer-facing role such as onboarding, technical support, project coordination, or IT consulting. Excellent English communication skillsboth written and spoken. Strong organizational and project management abilities; able to manage multiple onboarding projects in parallel. Strong understanding of compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA) is required. Customer-first mindset with empathy, patience, and problem-solving skills. Ability to explain technical concepts clearly to non-technical stakeholders. Self-starter comfortable working in a fast-paced, dynamic startup environment. Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company. Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate). We've become aware of fraudulent job offers and recruiters falsely claiming to represent Secureframe. Please Note Official Communication: All genuine Secureframe recruiting communication and job offers are sent from @secureframe.com email addresses. No Fees: We never ask for payments or fees from job applicants at any stage.
About Secureframe At Secureframe , we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes next billion dollar startups , TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards. As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking. Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google's AI Fund), BoxGroup, Village Global, and many more. About The Role This role is an opportunity to be an integral part of the customer's journey here at Secureframe. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and post-sales procedures. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust. You should also be familiar with help desk software. What You'll Do Become a technical product knowledge expert on our platform with guidance from our team members. We're a team, and your success is our success! Provide a positive experience to the customer within our internal SLA Coordinate with internal engineering on the QA of bugs and feature requests to improve our products Timely and accurately respond to our customers queries within the established SLAs Serve as a technical expert to increase satisfaction when working with customers via phone calls, email, or video calls Work alongside our Customer Success Managers to help customers smooth out the compliance journey Analyze and share feedback with our Engineering team to troubleshoot issues and track their impact, and fixes Analyze and report feature requests to the Product Team Look for and recommend improvements to current workflows and features. Promote the ongoing internal learning and success of our team by sharing knowledge via collaboration Create internal documentation around best practices Who We're Looking For 3 years minimum of relevant work experience Experience with support and ticketing systems like Zendesk, Jira, SFDC, etc Resourceful, self-starter, and customer-centric Can meet customers where they are in terms of a technical knowledge standpoint A problem solver, to assist our customers with technical questions and issues. Come up with solutions and communicate with both technical and non-technical users Adept at technical documentation Ability to work Pacific Standard Time in America Stable Internet and power connection Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote-first company. Therefore, all employees must be able to travel by air to company off-sites two to four times per year (reasonable accommodations will be made where appropriate). We've become aware of fraudulent job offers and recruiters falsely claiming to represent Secureframe. Please Note Official Communication: All genuine Secureframe recruiting communication and job offers are sent from @secureframe.com email addresses. No Fees: We never ask for payments or fees from job applicants at any stage.