Manager - Partner Support

As a Manager, Partner Support at Brandmuscle, your role involves overseeing the support efforts for clients using the software. You will provide leadership to the Partner Support team to achieve and exceed acceptable service levels through phone, email, and chat channels. **Key Responsibilities:** - Provide day-to-day leadership to the Partner Support team - Identify opportunities to improve the support process - Work with corporate clients to manage the introduction and implementation of local marketing services - Collaborate with cross-functional team members to drive business targets - Track performance metrics and analyze individual activity - Present a training program and defined career path - Respond to customer inquiries and provide a positive customer experience - Hire, train, and supervise customer support representatives - Compile and analyze data to measure performance - Develop/review quality control processes - Provide training and upskilling opportunities for team members **Qualifications Required:** - Bachelor's degree - Familiarity with customer service approaches - Superior communication skills - Proficiency in Microsoft Office products - Organizational skills - Ability to manage escalation path - Willingness to work in a 24 * 7 environment - Minimum of 5 years of management experience in a customer support environment - Experience with Zendesk, Salesforce, and Workforce Management is recommended Join Brandmuscle's Partner Support team to work collaboratively with internal departments, drive business goals, and deliver exceptional support services to clients.,