“If you want to work hard and pursue excellence, you might be right for our team.” Vince Lombardi Job Description: We are seeking a skilled Full Stack Engineer to join our dynamic team, where you will be working closely with our Senior AI Architect to design and implement scalable software solutions that integrate advanced artificial intelligence and machine learning technologies. You will play a crucial role in building both front-end and back-end components of our applications, ensuring they meet our high standards of performance and user experience. Responsibilities: Collaborate with AI Architects to integrate AI technologies into our solutions Design and develop robust APIs and server-side logic Build efficient, reusable front-end systems and user interfaces Participate in all phases of the software development lifecycle, from concept generation through production deployment Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful design Handle integration of data storage solutions including, but not limited to, MySQL, MongoDB Develop data processing pipelines for AI models as needed Maintain and improve the performance of existing software Recommend improvements to current processes and technologies used by the team Requirements: Bachelor’s degree in Computer Science, Engineering, or a related field 7 years of experience in full stack development Proficient understanding of client-side scripting and JavaScript frameworks Experience with server-side languages like Python, Ruby, Java,PHP Strong knowledge of web server technologies like Node.js, J2EE, Apache, Nginx, ISS, etc Experience with cloud environments, specifically AWS. Utilizing services like Lambda, SQS, etc Familiarity with AI/ML frameworks is a plus Excellent problem-solving skills and ability to think algorithmically Experience working in an Agile/Scrum development process Desired Skills: Strong communication and collaboration skills Ability to work in a fast-paced, team-oriented environment Preferred experience with PHP Laravel/Lumen Proven ability to handle multiple projects simultaneously MyAdvice "We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com. We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. Additionally, studies have shown that minorities are less likely to apply for a position if they don't meet every qualification. MyAdvice prioritizes a strong company culture fit and believes in providing opportunities to individuals with exceptional work ethic. Skills can be taught. With that in mind, if you believe yourself to be a good fit, we strongly encourage people of all backgrounds to apply. MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest. MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest. Powered by JazzHR nwcpUcC3ws Show more Show less

“We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! As a Web Designer, you will be responsible for conceptualizing and implementing design solutions that meet our clients' objectives. You'll collaborate closely with our Web Design Team Lead and development team to ensure seamless integration of design into functional websites. Responsibilities: Designing intuitive and engaging websites with a focus on user interface and user experience Creating wireframes, prototypes, and mockups to effectively communicate design ideas Collaborating with developers to ensure pixel-perfect implementation of designs Optimizing designs for mobile responsiveness and cross-browser compatibility Staying updated on industry trends and best practices in web design Requirements: Proven experience as a Web Designer or similar role Expert level using Figma as the design tool, and added value with experience applying the Figma code in a Wordpress environment Excellent visual design skills with a keen eye for typography, color, and composition with the ability to manipulate photography and graphics Ability to work effectively in a collaborative environment and communicate ideas clearly Ability to take critical feedback solve design problems effectively MyAdvice "We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com. We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. Additionally, studies have shown that minorities are less likely to apply for a position if they don't meet every qualification. MyAdvice prioritizes a strong company culture fit and believes in providing opportunities to individuals with exceptional work ethic. Skills can be taught. With that in mind, if you believe yourself to be a good fit, we strongly encourage people of all backgrounds to apply. MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest. Powered by JazzHR wgr2j6tZbk Show more Show less

Job Description: “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team!MyAdvice is seeking a SaaS Onboarding & Support Specialist to manage client onboardings from initiation through completion, deliver top-tier support for existing accounts, and provide hands-on expertise in Local SEO and Google Business Profile Management. This role is essential in ensuring seamless implementation and continued success for our clients by serving as a knowledgeable resource for the Customer Success teams and a product expert. Responsibilities: Execute and oversee end-to-end onboarding for new clients to ensure a smooth implementation process. Provide responsive and effective support to existing client accounts. Provide technical assistance to clients via email, phone, or support ticketing systems. Act as a subject matter expert on MyAdvice products and services. Collaborate with internal teams to improve onboarding workflows and reduce Time To Value. Continuously identify and implement process improvements to boost efficiency and client satisfaction. Stay updated on local SEO best practices and trends to improve support capabilities. Requirements/Qualifications: Proven experience in SaaS onboarding, implementation, or client support. Strong experience in Local SEO and location conflict resolution. Strong problem-solving skills and attention to detail. Ability to manage multiple projects and deadlines simultaneously. Excellent communication and collaboration abilities. Experience With CRM And Support Tools Preferred. Excellent verbal and written communication skills. Strong troubleshooting and debugging skills. A collaborative attitude and ability to explain technical concepts to non-technical users. Basic understanding of SEO best practices. Basic Google Business Profile experience. Bachelor’s degree preferred in Marketing, Business, Communications, or related field (or equivalent experience). MyAdvice "We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com. We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. Additionally, studies have shown that minorities are less likely to apply for a position if they don't meet every qualification. MyAdvice prioritizes a strong company culture fit and believes in providing opportunities to individuals with exceptional work ethic. Skills can be taught. With that in mind, if you believe yourself to be a good fit, we strongly encourage people of all backgrounds to apply. MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest. Powered by JazzHR tFcWvM5bTn Show more Show less

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. - Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc. Familiarity with website architecture, aesthetics, and user experience principles. Knowledge of web accessibility standards and best practices. Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. Why Join Us? At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply q2uOA6hzY8

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team!We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc Familiarity with website architecture, aesthetics, and user experience principles Knowledge of web accessibility standards and best practices Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. Why Join Us? At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply Powered by JazzHR q2uOA6hzY8 Show more Show less

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team!We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc Familiarity with website architecture, aesthetics, and user experience principles Knowledge of web accessibility standards and best practices Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. Why Join Us? At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply Powered by JazzHR DIyuJB6Mob Show more Show less

“We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team!We’re looking for a skilled and design-savvy WordPress Production Developer to join our Signature website production team . This role focuses heavily on building beautiful, on-brand, and high-performing websites in WordPress. You’ll translate approved designs and UX intentions into polished, responsive layouts that look amazing and feel seamless to use . You’ll collaborate with designers, project managers, and fellow developers to bring websites to life—not just with clean code, but with a sharp eye for visual aesthetics, layout, typography, and UI styling . Responsibilities Build and style internal website pages using WordPress and block/page builders with meticulous attention to layout, spacing, responsiveness, and design consistency Install and configure plugins to match project needs while preserving site performance and user experience Implement designs with a “pixel-perfect” mindset, using both native WordPress blocks and tools like Spectra Pro Collaborate closely with designers to interpret creative direction and translate moodboards or mockups into live pages Enhance and improve existing pages, refining visual appeal and interactivity where needed Troubleshoot and resolve WordPress-related issues (frontend bugs, styling conflicts, mobile breakpoints, etc.) Stay current with WordPress trends, emerging block-based design patterns, and layout techniques Communicate clearly with project stakeholders and contribute to the continuous improvement of the team’s development process Required Skills & Qualifications 2–3 years of hands-on WordPress development experience with a strong focus on frontend styling, layout, and responsive design Proven ability to create visually compelling, balanced, and brand-aligned pages using WordPress themes and page builders Proficiency in: - HTML5, CSS3, JavaScript, jQuery PHP and MySQL for WordPress customizations Responsive layout techniques (Flexbox, Grid, Media Queries) Comfort with Figma or similar tools to translate mockups into fully built pages Experience with theme frameworks (e.g., Astra) and builder plugins (e.g., Spectra, Elementor, Divi, Beaver Builder) Strong understanding of WordPress structure, page templates, reusable blocks, custom post types, and widgets Attention to detail, especially in spacing, typography, colors, and visual hierarchy Ability to manage tasks independently and collaborate in a fast-paced, agile team Nice to Have Experience with the WordPress Block Editor (Gutenberg) and modern site-building workflows Familiarity with accessibility (WCAG) and website performance optimization (Lighthouse audits, Core Web Vitals) Basic understanding of JavaScript frameworks like React or Vue.js Exposure to design system implementation or component-based styling Why Join Us? At MyAdvice, we build scalable and beautiful websites with industry best practices, cutting-edge tools, and a strong belief in thoughtful design. You’ll have the chance to work with a team that values clean code and creative presentation equally. This is your opportunity to blend technical execution with aesthetic vision in every build. You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply. Powered by JazzHR XDwb4ewCUI Show more Show less

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi We are looking for a highly organized and proactive Executive Assistant to support our CEO. This person will play a key role in helping manage day-to-day operations and communications, ensuring the CEO’s time is focused on high-priority strategic efforts. If you’re a self-starter who thrives in a fast-paced environment, loves bringing order to chaos, and has a knack for anticipating needs, we’d love to hear from you. Essential Duties Manage the CEO’s calendar — schedule meetings, calls, and travel with efficiency and minimal back-and-forth Register the CEO for conferences and speaking opportunities; track dates, deliverables, and logistics Book travel and manage itineraries, including flights, hotels, and ground transportation Triage and organize the CEO’s inbox — flag high-priority items, draft responses, and handle basic correspondence Monitor and help respond to low-priority or routine emails Track follow-ups and ensure nothing slips through the cracks — be the second brain the CEO can rely on Support with light project management — keep tabs on what’s moving and what’s stalled Assist with social media posting or updates (primarily LinkedIn) Take meeting notes, send out summaries and action items as needed Perform general administrative tasks and other duties that free up the CEO’s time and headspace Required Skills Strong organizational and communication skills — both written and verbal Someone who is tech-savvy and comfortable navigating tools like Google Workspace, Zoom, Slack, and calendar/email management systems Ability to work independently, take initiative, and make judgment calls Discretion and confidentiality — someone who can be trusted with sensitive information Qualifications 2–5 years of experience as an Executive Assistant, Administrative Assistant or similar role — ideally in a remote/fast-moving work environment Excellent written and verbal communication skills. Experience supporting a U.S.-based executive remotely Legally authorized to work in India Work Schedule + Environment This position is remote to start, but it may be called back to the office in Bangalore. Candidates must be local to Bangalore or willing to relocate if called to work in the office. Schedule: Monday-Friday, 40 hours per week, 5:30pm - 2:30am IST / 6am-3pm MST with an hour break First 3–4 weeks will align with the manager's schedule for onboarding and training Must maintain a quiet, professional workspace and high-speed internet connection. Video conferencing required Compensation & Benefits Base Salary: Range of 8 -12 LPA based on experience Employer Paid Medical Plan for Employees and Dependents Employee Assistance Program (free mental health services, financial/legal consultations and more!) Tuition Reimbursement Program (up to 1L annually) and Executive Mentorship Program Ongoing Personalized Coaching and Career Development Casual Dress and Fun Work Environment Core Value "Pay It Forward" Initiative, Project Fantastic (client collab) and more! About MyAdvice MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com. We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. Additionally, studies have shown that minorities are less likely to apply for a position if they don't meet every qualification. MyAdvice prioritizes a strong company culture fit and believes in providing opportunities to individuals with exceptional work ethic. Skills can be taught. With that in mind, if you believe yourself to be a good fit, we strongly encourage people of all backgrounds to apply. MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest. Powered by JazzHR l17rqKwYXo

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. The shifts available for this role are as follows: Sunday - Thursday: 1 person from 6:30 PM - 3:30 AM IST 1 person from 2:00 am to 11:30 AM IST Tuesday - Saturday: 1 person from 10:30 AM to 7:30 PM IS 1 person from 6:30 PM to 3:30 AM IST 1 person from 2:00 am to 11:30 AM IST Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc Familiarity with website architecture, aesthetics, and user experience principles Knowledge of web accessibility standards and best practices Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. Why Join Us? At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply Powered by JazzHR H6NPP5oc3t