MyAdvice

“If you want to work hard and pursue excellence, you might be right for our team.” Vince Lombardi Job Description: We are seeking a skilled Full Stack Engineer to join our dynamic team, where you will be working closely with our Senior AI Architect to design and implement scalable software solutions that integrate advanced artificial intelligence and machine learning technologies. You will play a crucial role in building both front-end and back-end components of our applications, ensuring they meet our high standards of performance and user experience. Responsibilities: Collaborate with AI Architects to integrate AI technologies into our solutions Design and develop robust APIs and server-side logic Build efficient, reusable front-end systems and user interfaces Participate in all phases of the software development lifecycle, from concept generation through production deployment Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful design Handle integration of data storage solutions including, but not limited to, MySQL, MongoDB Develop data processing pipelines for AI models as needed Maintain and improve the performance of existing software Recommend improvements to current processes and technologies used by the team Requirements: Bachelor’s degree in Computer Science, Engineering, or a related field 7 years of experience in full stack development Proficient understanding of client-side scripting and JavaScript frameworks Experience with server-side languages like Python, Ruby, Java,PHP Strong knowledge of web server technologies like Node.js, J2EE, Apache, Nginx, ISS, etc Experience with cloud environments, specifically AWS. Utilizing services like Lambda, SQS, etc Familiarity with AI/ML frameworks is a plus Excellent problem-solving skills and ability to think algorithmically Experience working in an Agile/Scrum development process Desired Skills: Strong communication and collaboration skills Ability to work in a fast-paced, team-oriented environment Preferred experience with PHP Laravel/Lumen Proven ability to handle multiple projects simultaneously MyAdvice "We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com. We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. Additionally, studies have shown that minorities are less likely to apply for a position if they don't meet every qualification. MyAdvice prioritizes a strong company culture fit and believes in providing opportunities to individuals with exceptional work ethic. Skills can be taught. With that in mind, if you believe yourself to be a good fit, we strongly encourage people of all backgrounds to apply. MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest. MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest. Powered by JazzHR nwcpUcC3ws Show more Show less

“We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! As a Web Designer, you will be responsible for conceptualizing and implementing design solutions that meet our clients' objectives. You'll collaborate closely with our Web Design Team Lead and development team to ensure seamless integration of design into functional websites. Responsibilities: Designing intuitive and engaging websites with a focus on user interface and user experience Creating wireframes, prototypes, and mockups to effectively communicate design ideas Collaborating with developers to ensure pixel-perfect implementation of designs Optimizing designs for mobile responsiveness and cross-browser compatibility Staying updated on industry trends and best practices in web design Requirements: Proven experience as a Web Designer or similar role Expert level using Figma as the design tool, and added value with experience applying the Figma code in a Wordpress environment Excellent visual design skills with a keen eye for typography, color, and composition with the ability to manipulate photography and graphics Ability to work effectively in a collaborative environment and communicate ideas clearly Ability to take critical feedback solve design problems effectively MyAdvice "We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com. We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. Additionally, studies have shown that minorities are less likely to apply for a position if they don't meet every qualification. MyAdvice prioritizes a strong company culture fit and believes in providing opportunities to individuals with exceptional work ethic. Skills can be taught. With that in mind, if you believe yourself to be a good fit, we strongly encourage people of all backgrounds to apply. MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest. Powered by JazzHR wgr2j6tZbk Show more Show less

Job Description: “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team!MyAdvice is seeking a SaaS Onboarding & Support Specialist to manage client onboardings from initiation through completion, deliver top-tier support for existing accounts, and provide hands-on expertise in Local SEO and Google Business Profile Management. This role is essential in ensuring seamless implementation and continued success for our clients by serving as a knowledgeable resource for the Customer Success teams and a product expert. Responsibilities: Execute and oversee end-to-end onboarding for new clients to ensure a smooth implementation process. Provide responsive and effective support to existing client accounts. Provide technical assistance to clients via email, phone, or support ticketing systems. Act as a subject matter expert on MyAdvice products and services. Collaborate with internal teams to improve onboarding workflows and reduce Time To Value. Continuously identify and implement process improvements to boost efficiency and client satisfaction. Stay updated on local SEO best practices and trends to improve support capabilities. Requirements/Qualifications: Proven experience in SaaS onboarding, implementation, or client support. Strong experience in Local SEO and location conflict resolution. Strong problem-solving skills and attention to detail. Ability to manage multiple projects and deadlines simultaneously. Excellent communication and collaboration abilities. Experience With CRM And Support Tools Preferred. Excellent verbal and written communication skills. Strong troubleshooting and debugging skills. A collaborative attitude and ability to explain technical concepts to non-technical users. Basic understanding of SEO best practices. Basic Google Business Profile experience. Bachelor’s degree preferred in Marketing, Business, Communications, or related field (or equivalent experience). MyAdvice "We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com. We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. Additionally, studies have shown that minorities are less likely to apply for a position if they don't meet every qualification. MyAdvice prioritizes a strong company culture fit and believes in providing opportunities to individuals with exceptional work ethic. Skills can be taught. With that in mind, if you believe yourself to be a good fit, we strongly encourage people of all backgrounds to apply. MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest. Powered by JazzHR tFcWvM5bTn Show more Show less

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. - Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc. Familiarity with website architecture, aesthetics, and user experience principles. Knowledge of web accessibility standards and best practices. Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. Why Join Us? At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply q2uOA6hzY8

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team!We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc Familiarity with website architecture, aesthetics, and user experience principles Knowledge of web accessibility standards and best practices Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. Why Join Us? At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply Powered by JazzHR q2uOA6hzY8 Show more Show less

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team!We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc Familiarity with website architecture, aesthetics, and user experience principles Knowledge of web accessibility standards and best practices Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. Why Join Us? At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply Powered by JazzHR DIyuJB6Mob Show more Show less

“We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team!We’re looking for a skilled and design-savvy WordPress Production Developer to join our Signature website production team . This role focuses heavily on building beautiful, on-brand, and high-performing websites in WordPress. You’ll translate approved designs and UX intentions into polished, responsive layouts that look amazing and feel seamless to use . You’ll collaborate with designers, project managers, and fellow developers to bring websites to life—not just with clean code, but with a sharp eye for visual aesthetics, layout, typography, and UI styling . Responsibilities Build and style internal website pages using WordPress and block/page builders with meticulous attention to layout, spacing, responsiveness, and design consistency Install and configure plugins to match project needs while preserving site performance and user experience Implement designs with a “pixel-perfect” mindset, using both native WordPress blocks and tools like Spectra Pro Collaborate closely with designers to interpret creative direction and translate moodboards or mockups into live pages Enhance and improve existing pages, refining visual appeal and interactivity where needed Troubleshoot and resolve WordPress-related issues (frontend bugs, styling conflicts, mobile breakpoints, etc.) Stay current with WordPress trends, emerging block-based design patterns, and layout techniques Communicate clearly with project stakeholders and contribute to the continuous improvement of the team’s development process Required Skills & Qualifications 2–3 years of hands-on WordPress development experience with a strong focus on frontend styling, layout, and responsive design Proven ability to create visually compelling, balanced, and brand-aligned pages using WordPress themes and page builders Proficiency in: - HTML5, CSS3, JavaScript, jQuery PHP and MySQL for WordPress customizations Responsive layout techniques (Flexbox, Grid, Media Queries) Comfort with Figma or similar tools to translate mockups into fully built pages Experience with theme frameworks (e.g., Astra) and builder plugins (e.g., Spectra, Elementor, Divi, Beaver Builder) Strong understanding of WordPress structure, page templates, reusable blocks, custom post types, and widgets Attention to detail, especially in spacing, typography, colors, and visual hierarchy Ability to manage tasks independently and collaborate in a fast-paced, agile team Nice to Have Experience with the WordPress Block Editor (Gutenberg) and modern site-building workflows Familiarity with accessibility (WCAG) and website performance optimization (Lighthouse audits, Core Web Vitals) Basic understanding of JavaScript frameworks like React or Vue.js Exposure to design system implementation or component-based styling Why Join Us? At MyAdvice, we build scalable and beautiful websites with industry best practices, cutting-edge tools, and a strong belief in thoughtful design. You’ll have the chance to work with a team that values clean code and creative presentation equally. This is your opportunity to blend technical execution with aesthetic vision in every build. You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply. Powered by JazzHR XDwb4ewCUI Show more Show less

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi We are looking for a highly organized and proactive Executive Assistant to support our CEO. This person will play a key role in helping manage day-to-day operations and communications, ensuring the CEO’s time is focused on high-priority strategic efforts. If you’re a self-starter who thrives in a fast-paced environment, loves bringing order to chaos, and has a knack for anticipating needs, we’d love to hear from you. Essential Duties Manage the CEO’s calendar — schedule meetings, calls, and travel with efficiency and minimal back-and-forth Register the CEO for conferences and speaking opportunities; track dates, deliverables, and logistics Book travel and manage itineraries, including flights, hotels, and ground transportation Triage and organize the CEO’s inbox — flag high-priority items, draft responses, and handle basic correspondence Monitor and help respond to low-priority or routine emails Track follow-ups and ensure nothing slips through the cracks — be the second brain the CEO can rely on Support with light project management — keep tabs on what’s moving and what’s stalled Assist with social media posting or updates (primarily LinkedIn) Take meeting notes, send out summaries and action items as needed Perform general administrative tasks and other duties that free up the CEO’s time and headspace Required Skills Strong organizational and communication skills — both written and verbal Someone who is tech-savvy and comfortable navigating tools like Google Workspace, Zoom, Slack, and calendar/email management systems Ability to work independently, take initiative, and make judgment calls Discretion and confidentiality — someone who can be trusted with sensitive information Qualifications 2–5 years of experience as an Executive Assistant, Administrative Assistant or similar role — ideally in a remote/fast-moving work environment Excellent written and verbal communication skills. Experience supporting a U.S.-based executive remotely Legally authorized to work in India Work Schedule + Environment This position is remote to start, but it may be called back to the office in Bangalore. Candidates must be local to Bangalore or willing to relocate if called to work in the office. Schedule: Monday-Friday, 40 hours per week, 5:30pm - 2:30am IST / 6am-3pm MST with an hour break First 3–4 weeks will align with the manager's schedule for onboarding and training Must maintain a quiet, professional workspace and high-speed internet connection. Video conferencing required Compensation & Benefits Base Salary: Range of 8 -12 LPA based on experience Employer Paid Medical Plan for Employees and Dependents Employee Assistance Program (free mental health services, financial/legal consultations and more!) Tuition Reimbursement Program (up to 1L annually) and Executive Mentorship Program Ongoing Personalized Coaching and Career Development Casual Dress and Fun Work Environment Core Value "Pay It Forward" Initiative, Project Fantastic (client collab) and more! About MyAdvice MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com. We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. Additionally, studies have shown that minorities are less likely to apply for a position if they don't meet every qualification. MyAdvice prioritizes a strong company culture fit and believes in providing opportunities to individuals with exceptional work ethic. Skills can be taught. With that in mind, if you believe yourself to be a good fit, we strongly encourage people of all backgrounds to apply. MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest. Powered by JazzHR l17rqKwYXo

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. The shifts available for this role are as follows: Sunday - Thursday: 1 person from 6:30 PM - 3:30 AM IST 1 person from 2:00 am to 11:30 AM IST Tuesday - Saturday: 1 person from 10:30 AM to 7:30 PM IS 1 person from 6:30 PM to 3:30 AM IST 1 person from 2:00 am to 11:30 AM IST Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc Familiarity with website architecture, aesthetics, and user experience principles Knowledge of web accessibility standards and best practices Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. Why Join Us? At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply Powered by JazzHR H6NPP5oc3t

“We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! We are seeking a proactive and detail-oriented Web Hosting Support Engineer to join our team. The ideal candidate will be responsible for maintaining, troubleshooting, and improving the functionality of websites while ensuring optimal user experiences. This role requires technical expertise, problem-solving skills, and a commitment to delivering top-notch support to clients and internal stakeholders. Key Responsibilities: Website Maintenance and Support: Monitor website performance, uptime, and security Troubleshoot and resolve website issues, including bugs, broken links, and hosting/server problems Ensure websites remain updated with the latest content, features, and security patches Client Support: Provide technical assistance to clients via email, phone, or support ticketing systems Diagnose and resolve client-reported website issues efficiently Document solutions and create user-friendly guides for common issues Website Optimization: Analyze website performance metrics and implement optimizations for speed and SEO Identify and fix issues affecting site usability or accessibility Collaboration and Communication: Work closely with developers, designers, and content teams to implement site updates Collaborate with hosting providers and third-party vendors for escalated issues Keep stakeholders informed about the status and progress of ongoing support requests Technical Management: Manage and configure website hosting, domains, and SSL certificates Ensure backup systems are functioning properly and perform regular restorations for testing Stay updated on web technologies and trends to improve support capabilities Required Skills and Qualifications: Technical Expertise: Proficiency in HTML, CSS, JavaScript, and PHP Experience with CMS platforms like WordPress, Drupal, or Joomla Familiarity with web hosting, server management tools (e.g., cPanel, Plesk), and DNS configurations Understanding of performance optimization tools (e.g., caching, CDN, image compression) Working knowledge of Linux operating systems, including file system structure, command-line operations, permissions, and basic administration Understanding of core networking concepts including IP addressing, routing, DNS, and ports Familiarity with network troubleshooting tools such as ping, traceroute, netstat, and dig Awareness of firewall rules, NAT, and basic network security practices Experience with web servers such as Apache and Nginx, including virtual host configuration and performance tuning Knowledge of proxy servers and caching mechanisms (e.g., reverse proxies, browser/server-side caching) Experience managing mail services, including configuring MX records, troubleshooting email delivery issues, and familiarity with G Suite Ability to perform website and email migrations across hosting environments Experience with MySQL database administration, including migrations Proficiency in manual backup and restoration of files and databases Cloud experience, especially with AWS and commonly used services such as EC2, S3, Route 53, CloudFront, and RDS Experience working with different hosting providers (e.g., GoDaddy, Network Solutions) Experience in domain management, including domain transfers and redirection Experience working with SSL certificate installation and configuration across different hosting environments Problem-Solving Abilities: Strong troubleshooting and debugging skills Ability to identify and resolve cross-browser and device compatibility issues Customer-Centric Approach: Excellent verbal and written communication skills A collaborative attitude and ability to explain technical concepts to non-technical users Additional Preferred Skills: Basic understanding of SEO best practices Experience with version control systems like Git Familiarity with web analytics tools like Google Analytics Linux administration experience Why Join Us? You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply. Powered by JazzHR tc4i01n1kt

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! At MyAdvice, we help over 2,000 healthcare and legal practices grow through our all-in-one digital marketing and AI-powered Success Center platform. Our Customer Success Managers, internally referred to as Marketing Coaches, are strategic growth advisors—helping clients achieve measurable business outcomes through modern marketing strategies, efficient tool usage, and consistent consultation. You’ll lead client relationships across their lifecycle: setting goals, reviewing performance, advising on digital marketing best practices, and enabling product adoption. You’ll connect insights across our product suite into one cohesive, ROI-driven client experience. As the bridge between clients and our internal teams, your leadership directly impacts client retention, satisfaction, and expansion. We’re building a team of strategic, tech-savvy advisors who embrace AI as a core part of how we work—whether it’s streamlining communication, personalizing client recommendations, or uncovering insights faster. At MyAdvice, tools like ChatGPT aren’t just a novelty—they’re part of how we scale excellence. Our ideal candidate has deep experience advising SMB clients in a SaaS or marketing tech environment. They’re skilled communicators, growth-minded strategists, and confident problem-solvers. You’ll thrive here if you enjoy working in a fast-paced, high-accountability environment where your success is tied directly to your clients’ growth. Key Responsibilities Strategic Client Leadership Serve as the primary advisor for a portfolio of clients, driving profitable growth through structured marketing strategies and proactive consultation Facilitate onboarding, goal alignment, and milestone planning that ties marketing strategy directly to revenue and operational goals Drive Profitable Growth Outcomes Guide clients in using the MyAdvice Success Center to generate and convert leads, automate operations, and scale efficiently Encourage consistent usage of tools within our platform, provide training, and help reinforce the behaviors that will enable clients to achieve their goals Churn Prevention and Client Advocacy Proactively monitor KPIs and account health to flag risk and implement retention strategies grounded in business value Guide strategic conversations that strengthen trust, improve satisfaction, and encourage renewals, referrals, and reviews Recurring Consultation and Performance Coaching Lead regular video meetings to review analytics, align on priorities, and recommend action plans tailored to each client’s industry and goals Turn performance reports into compelling stories that inspire decisions and measurable action Cross-Team Collaboration Work closely with internal teams to coordinate successful execution of strategic plans Ensure timely delivery of client-facing deliverables, tracking updates in CRM and communication platforms Must-Have Skills & Experience 5+ years of experience in Customer Success, Client Strategy, or Marketing Consulting—preferably in SaaS or digital marketing environments Exceptional communication skills—written and verbal—with ability to lead strategic conversations and simplify complex ideas Experience managing SMB clients and tying strategies directly to business outcomes like revenue growth and ROI Experience working with US-based clientele Confidence in resolving client escalations with urgency and empathy AI-Enabled Mindset - You’re eager to explore and use tools like ChatGPT or Jasper to save time, improve quality, and drive results. You don’t need to be an expert—but you need to be curious and adaptable Strong time management and ability to thrive in a high-paced, client-facing environment with multiple priorities Ability to manage a high volume of client accounts (between 200-300) and hold 5 client calls daily Highly Desirable (Preferred) Strong digital marketing acumen: solid understanding of strategies like local SEO, PPC, and Social Media marketing Experience with Customer Success & CRM platforms like Planhat and Hubspot Experience with analytics tools like Google Analytics and Google Search Console Knowledge of paid ad platforms (Google Ads, Facebook Ads Manager) Hands-on experience supporting healthcare or legal clients—or other high-trust service businesses Basic understanding of HTML or CMS like Wordpress for light troubleshooting or content review Power user of AI tools like ChatGPT to automate repetitive work, uncover faster insights, and deliver even more value to clients Qualifications Bachelor’s degree preferred in Marketing, Business, Communications, or related field (or equivalent experience) Strong fluency in both written and spoken English Proven ability to drive results, manage strategic client relationships, and operate independently in a remote work setting Legally authorized to work in India Available to work US office hours (9am-6pm or 10am-7pm EST) Work Schedule & Environment Remote to start, but position may be called back to the office in Bangalore. Candidates must be local to Bangalore or willing to relocate if called to work in the office. Schedule: Monday-Friday, 40 hours per week, 9am-6pm or 10am-7pm EST with an hour break First 3–4 weeks will align with the manager's schedule for onboarding and training Must maintain a quiet, professional workspace and high-speed internet connection. Video conferencing required Compensation & Benefits Base Salary: Open to discussion Incentive Pay: Monthly performance bonuses tied to net revenue retention & upsells Employer Paid Medical Plan for Employees and Dependents Employee Assistance Program (free mental health services, financial/legal consultations and more!) Tuition Reimbursement Program (up to 1L annually) and Executive Mentorship Program Ongoing Personalized Coaching and Career Development Casual Dress and Fun Work Environment Core Value "Pay It Forward" Initiative, Project Fantastic (client collab) and more! MyAdvice "We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” — Vince Lombardi At MyAdvice, we’re not just helping businesses grow — we’re building a smarter way to do it. Our AI-powered Success Center is a profitability engine that empowers service professionals to add revenue without adding cost. Through intelligent marketing, automation, and streamlined operations, we help our clients convert more opportunities, work more efficiently, and scale sustainably. With over 20 years of expertise and a culture built on grit, growth, and accountability, we’ve evolved from digital marketing roots into a true growth system company. Our platform replaces fragmented tools and disconnected efforts with a unified, data-driven engine — all designed to drive measurable ROI and long-term client success. We believe in building a company as dynamic and resilient as the clients we serve. That starts with people. We are deeply committed to inclusion and diversity. We know the most creative solutions come from different voices, perspectives, and lived experiences. Studies show some people may hesitate to apply unless they meet every qualification. If you bring grit, curiosity, and a commitment to learning — we want to hear from you. Skills can be taught. Mindset matters more. As a performance-driven organization experiencing rapid growth, we value transparency, teamwork, and relentless improvement. We champion career development, continuous learning, and work-life balance — all within a collaborative, energizing environment where your work makes a real impact. At MyAdvice, your ideas matter. Your growth matters. And your effort drives real outcomes for our clients and company alike. Powered by JazzHR R0h7QSQPEP

You will be part of a team that relentlessly pursues excellence and delivers outstanding support to clients. As a Customer Support Specialist, you will combine technical troubleshooting skills with empathetic communication to assist clients with website-related issues primarily on WordPress and Drupal platforms. Your role will involve managing support requests, resolving technical issues, explaining concepts to non-technical users, and collaborating with internal teams for continuous improvement. Key Responsibilities: - Manage and resolve support requests regarding the MyAdvice product suite - Close a minimum of 100 tickets per week via phone, email, and web form - Troubleshoot and resolve website-related issues on WordPress and Drupal platforms - Assist clients with content updates, integrations, and troubleshooting - Explain technical concepts in a professional and friendly manner - Collaborate with internal teams on complex client issues - Multi-task to track open tickets at various stages of completion - Provide technical and training support to internal teams as needed Required Skills: - 5+ years of experience as a WordPress Developer or similar role - 2+ years in a high-volume Customer Service or Technical Support position - Strong technical knowledge of WordPress and Drupal - Familiarity with HTML5, CSS3, and basic JavaScript - Experience with help desk software (Zendesk preferred) - Excellent written and verbal communication skills - Strong interpersonal and client-relations skills - Detail-oriented with excellent organizational and multitasking abilities - Ability to work independently and manage multiple priorities - Familiarity with GSuite, Microsoft Excel/Word, and web-based systems - Ability to think critically and identify root causes of issues - Experience with popular page builders and website aesthetics - Knowledge of web accessibility standards and best practices Preferred Skills: - Familiarity with other CMS platforms like Joomla - Exposure to debugging tools like Chrome Inspector - Understanding of responsive design and mobile optimization - Prior experience in digital marketing or agency support environments Join us at MyAdvice to be part of a diverse team that values mindset, grit, and growth. Apply now and be part of our client-first culture where coaching, career development, and long-term success are prioritized.,

As a Customer Support Specialist at our company, you will play a key role in providing exceptional support to our clients. Your responsibilities will include: - Managing and resolving incoming support requests related to the MyAdvice product suite through our ticketing system - Closing a minimum of 100 tickets per week generated via phone, email, and web form - Troubleshooting and resolving website-related issues on WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations - Assisting clients with content updates, integrations, and troubleshooting through various channels - Clearly explaining technical concepts to non-technical users in a professional and friendly manner - Collaborating with internal development teams on complex client issues - Multi-tasking to track multiple open tickets at different stages of completion - Assisting internal teams with technical and training support as required Qualifications required for this role include: - 5+ years of experience as a Wordpress Developer or in a similar role - 2+ years in a high-volume Customer Service or Technical Support position - Strong technical knowledge of WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance - Familiarity with HTML5, CSS3, and basic JavaScript - Experience with help desk software, with Zendesk preferred - Excellent written and verbal communication skills - Strong interpersonal and client-relations skills - Detail-oriented with excellent organizational and multitasking abilities - Ability to work independently and manage multiple priorities - Familiarity with GSuite, Microsoft Excel/Word, and web-based systems - Ability to critically think through issues and identify root causes - Experience with popular page builders like Elementor, Divi, Beaver Builder, etc. - Familiarity with website architecture, aesthetics, and user experience principles - Knowledge of web accessibility standards and best practices Additionally, the company MyAdvice is dedicated to transforming how small practices grow with cutting-edge AI, measurable outcomes, and an all-in-one platform. This commitment is evident in our culture of grit, resourcefulness, and a client-first approach. We provide coaching, career development, and tools for long-term success. If you have the mindset of chasing excellence, the technical skills required, and a passion for helping clients succeed, we encourage you to apply and be part of a dynamic and inclusive team at MyAdvice.,

As a Customer Support Specialist at MyAdvices, you will play a crucial role in delivering top-notch support to our digital marketing clients. Your primary responsibility will be to address client concerns efficiently through various communication channels, ensuring a high level of customer satisfaction. Here is a breakdown of what you can expect in this role: **Role Overview:** You will be part of a dynamic team that strives for excellence and works tirelessly to meet and exceed client expectations. Your ability to multitask, communicate effectively, and provide technical support will be key to your success in this role. **Key Responsibilities:** - Manage and resolve incoming support requests related to the MyAdvice digital marketing product suite - Close a minimum of 200 tickets per week via phone, email, and ticket submission form - Answer inbound calls at a rate of 3-5 calls per hour - Maintain professionalism and positive rapport with clients - Explain technical issues in a user-friendly manner - Track multiple open tickets simultaneously - Assist internal teams with technical and training support - Collaborate with Customer Success Managers **Qualifications Required:** - 1+ years of experience in a high-volume Customer Service or Technical Support role - Technical proficiency in supporting WordPress websites - Strong interpersonal and communication skills - Help desk experience with triage and technical troubleshooting abilities - Familiarity with GSuite, Microsoft Excel, and Word, as well as web-based systems - Knowledge of support ticketing software (preferably Zendesk) - Experience in communication with off-shore deliverable groups - Excellent organizational skills and attention to detail - Ability to work independently and manage multiple priorities - Willingness to go the extra mile to resolve issues - Proficient in critical thinking to identify root causes of problems **Preferred Skills:** - Experience with domain transfer and DNS setup - Understanding of web hosting and basic server administration - Knowledge of non-WordPress CMS websites (e.g., Drupal, Joomla) - Basic understanding of front-end technologies like HTML5, CSS3, JavaScript - Familiarity with debugging tools such as Chrome inspector **Company Details:** MyAdvice is a forward-thinking company dedicated to helping businesses grow smarter. With a focus on AI-powered solutions and a commitment to client success, we aim to revolutionize the way services professionals operate. Our inclusive and diverse culture values creativity, collaboration, and continuous improvement. If you are driven by growth, transparency, and impactful work, MyAdvice is the place for you. If you possess a growth mindset, curiosity, and a willingness to learn, we encourage you to apply, as skills can be taught, but the right attitude is essential for success in our performance-driven organization. Join us at MyAdvice, where your contributions truly matter and drive positive outcomes for our clients and the company as a whole.,

As a Customer Success Manager at MyAdvice, you will be responsible for building and maintaining strong client relationships while driving profitable growth through strategic marketing strategies and proactive consultation. Your role as a Marketing Coach involves guiding clients in using the MyAdvice Success Center to generate leads, automate operations, and scale efficiently. You will also play a crucial role in preventing churn by monitoring KPIs, implementing retention strategies, and fostering client advocacy. Your day-to-day tasks will include leading regular video meetings to review analytics, align priorities, and recommend tailored action plans. Collaborating closely with internal teams, you will ensure successful execution of strategic plans and timely delivery of client-facing deliverables. With a focus on managing a high volume of client accounts and holding client calls daily, your exceptional communication skills and ability to simplify complex ideas will be key to your success. **Key Responsibilities:** - Serve as the primary advisor for a portfolio of clients, driving profitable growth through structured marketing strategies and proactive consultation. - Facilitate onboarding, goal alignment, and milestone planning that ties marketing strategy directly to revenue and operational goals. - Guide clients in using the MyAdvice Success Center to generate and convert leads, automate operations, and scale efficiently. - Proactively monitor KPIs and account health to flag risk and implement retention strategies grounded in business value. - Lead regular video meetings to review analytics, align on priorities, and recommend action plans tailored to each client's industry and goals. - Work closely with internal teams to coordinate successful execution of strategic plans. **Must-Have Skills & Experience:** - 5+ years of experience in Customer Success, Client Strategy, or Marketing Consulting in SaaS or digital marketing environments. - Exceptional communication skills, both written and verbal. - Experience managing SMB clients and tying strategies directly to business outcomes. - Confidence in resolving client escalations with urgency and empathy. - Strong time management and ability to thrive in a high-paced, client-facing environment. - Ability to manage a high volume of client accounts and hold client calls daily. **Qualifications:** - Bachelor's degree preferred in Marketing, Business, Communications, or related field. - Strong fluency in both written and spoken English. - Proven ability to drive results, manage strategic client relationships, and operate independently in a remote work setting. - Legally authorized to work in India. - Available to work US office hours (9am-6pm or 10am-7pm EST). At MyAdvice, we believe in building a dynamic and resilient company that values inclusion, diversity, and continuous learning. If you bring grit, curiosity, and a commitment to learning, we encourage you to apply and be a part of our team where your effort drives real outcomes for our clients and company alike.,

Position Summary “ We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence. ” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! As the Manager of CWD (Client Website Design/Development), you’ll lead and operationalize our delivery function, overseeing cross‑disciplinary product teams (Design, Development, QA, PM) that build client websites. You will manage full delivery life‑cycle quality—across design alignment, implementation, content, and QA—and act as the operational voice between delivery teams and Product. You will also own hiring, mentoring, process optimization, and team structure scaling in our India delivery center. Key Responsibilities 1. Team Leadership & Culture Lead via functional leads and senior managers who oversee Designers, WordPress Developers, QA, and Project Managers (PCAs in the organization). Track KPIs: throughput, QA scoring, cycle time, delivery velocity and quality. Foster strong culture, communication, and accountability across distributed teams (PODs). 2. Delivery Execution & Process Management Ensure timely, high‑quality delivery across all PODs. Facilitate issue resolution: unblock teams, escalate when needed, and align on capacity. Maintain and refine SOPs and standards for delivery and onboarding. Conduct retrospectives and root‑cause analysis to improve operational performance. 3. Client Alignment & Collaboration Manage the client-facing PCA teams to align on communication, expectation management, deliverables and escalations. Support & guide PCAs when delivery complexity or technical issues arise. 4. Product & Engineering Partnership Ensure that the Development Lead successfully serves as the primary escalation point for bugs and enhancement requests. Own triage workflows: intake, prioritization, documentation, and backlog handoff. Collaborate with Product on roadmap alignment, release planning, and feedback loops. 5. Team Scaling & Talent Development Lead hiring, onboarding, and training for FTEs—transitioning from contractor-based support. Partner with HR to build standardized onboarding, training, and interview frameworks. Mentor India-based leads toward autonomy and managerial readiness. Qualifications & Experience Required 5 years leading web delivery or digital product teams, including offshore/offshore models. Deep expertise in WordPress production—from Gutenberg/FSE to page builder frameworks. Strong people leadership and performance management experience. Excellent communication, documentation, and stakeholder management skills. Proven ability to operate cross-functionally with Product, Engineering, QA, and Client Success teams. Preferred Experience with Figma, ClickUp, JIRA, Confluence. Familiarity with Agile, Scrum, or other iterative methodologies. Demonstrated track record of process improvement and scaling delivery operations. Previous experience scaling a team in India (or similar offshore hub). Core Competencies Strategic leadership and team development Operational excellence and process implementation WordPress technical fluency and quality-sensitive mindset Strong collaboration and feedback loop execution Metrics-driven delivery and continuous improvement Day-to-Day Operating Rhythm (SOP Highlights) Team Leads Oversight: 2x weekly meetings with the Leads (QA, Design, Development, Launch) POD Oversight : Weekly 1:1s with Tech Leads; bi‑weekly ClickUp dashboards review; global delivery sync meetings. Bug & Feature Workflow : Triage rhythm backlog handoff sync meeting with Product. Weekly PCA Coordination : Weekly 1:1s with individual PCAs, weekly group client alignment calls. India Hiring & Onboarding : Coordinate with HR, standardize training, shadow initial site delivery. Reporting : Maintain metrics dashboards and submit bi‑weekly performance reports to the Director of Platform Ops. Why This Role Matters This role bridges execution and long-term quality, ensuring that every client website is delivered with excellence and consistency. You’ll be shaping how SiteFlow scales, guiding and growing the India delivery center, and directly influencing how product feedback flows from real-world delivery into continuous product improvement. MyAdvice "We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” — Vince Lombardi At MyAdvice, we’re not just helping businesses grow — we’re building a smarter way to do it. Our AI-powered Success Center is a profitability engine that empowers service professionals to add revenue without adding cost. Through intelligent marketing, automation, and streamlined operations, we help our clients convert more opportunities, work more efficiently, and scale sustainably. With over 20 years of expertise and a culture built on grit, growth, and accountability, we’ve evolved from digital marketing roots into a true growth system company. Our platform replaces fragmented tools and disconnected efforts with a unified, data-driven engine — all designed to drive measurable ROI and long-term client success. We believe in building a company as dynamic and resilient as the clients we serve. That starts with people. We are deeply committed to inclusion and diversity. We know the most creative solutions come from different voices, perspectives, and lived experiences. Studies show some people may hesitate to apply unless they meet every qualification. If you bring grit, curiosity, and a commitment to learning — we want to hear from you. Skills can be taught. Mindset matters more. As a performance-driven organization experiencing rapid growth, we value transparency, teamwork, and relentless improvement. We champion career development, continuous learning, and work-life balance — all within a collaborative, energizing environment where your work makes a real impact. At MyAdvice, your ideas matter. Your growth matters. And your effort drives real outcomes for our clients and company alike. 2EYCXtrcgG

“We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! We are seeking a seasoned and results-driven Digital Marketing Strategist (Paid Media) also designated internally as PPC Strategist to join our high-performance digital marketing team. This is a client-facing, leadership-level role that demands expert-level knowledge in Google Ads, strategic thinking, hands-on execution, and deep familiarity with elective medical advertising. The ideal candidate has not only mastered PPC platforms, but also understands how to communicate value to clients, resolve campaign challenges, and uncover new growth opportunities. Key Responsibilities: Lead virtual, face-to-face calls with U.S.-based clients, building trust through performance insights, strategic recommendations, and transparent communication Develop and manage high-performing Google Ads and Facebook Ads campaigns focused on lead generation for elective healthcare practices Conduct keyword research, audience targeting, budget allocation, and A/B testing to maximize campaign ROI Use Whatagraph to create and deliver insightful performance reports, highlighting KPIs, trends, and actionable takeaways Create and optimize landing pages using Unbounce, including custom code implementation and troubleshooting Navigate and manage Zendesk ticketing workflows for internal collaboration, task resolution, and client support Client Relationship & Growth: Clearly communicate campaign challenges and setbacks, including platform limitations, tracking issues, or disapprovals, and propose solutions to de-escalate concerns Identify and articulate wins and upsell opportunities, including service add-ons, budget increases, or expansion into new platforms Act as a strategic partner and educator, empowering clients to understand campaign performance and platform nuance Compliance & Ad Policy Management: Navigate and manage Google Ads appeals and ad disapprovals, working with platform reps as needed File necessary medical certifications and documentation for regulated treatments Adapt speculative or experimental campaigns (e.g., stem cell therapy, PRP, compounded medications) to comply with advertising guidelines without compromising impac Technical & Analytical Proficiency: Implement advanced tracking through Google Tag Manager, ensuring pixel accuracy, event tracking, and CRM integration Maintain precise UTM parameters, conversion goals, and cross-platform tracking Work closely with design and dev teams to align landing page structure with ad messaging Minimum Requirements: 5+ years of experience in PPC management, campaign development, and optimization Proven experience managing at least $250,000/year in Google Ads spend Background in elective medical advertising: plastic surgery, ophthalmology, dental, or medical weight loss Advanced knowledge of Google Ads features (Performance Max, smart bidding, custom audiences) Strong Facebook Ads management skills Fluent in spoken and written English with a general American accent Available to work a full U.S. PST daytime shift Proficient with: Google Ads Editor, Google Analytics, GTM, Looker Studio Whatagraph for reporting Unbounce for landing page creation and script editing Zendesk for ticketing, documentation, and client support management Preferred Qualifications: Google Ads and Meta Blueprint certifications Familiarity with HIPAA-compliant tools and call tracking platforms Experience using marketing CRMs (e.g., HubSpot, HighLevel) Previous agency experience servicing U.S.-based healthcare clients MyAdvice "We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com. We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. Additionally, studies have shown that minorities are less likely to apply for a position if they don't meet every qualification. MyAdvice prioritizes a strong company culture fit and believes in providing opportunities to individuals with exceptional work ethic. Skills can be taught. With that in mind, if you believe yourself to be a good fit, we strongly encourage people of all backgrounds to apply. MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest.

Position Summary “ We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence. ” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! As the Manager of CWD (Client Website Design/Development), you’ll lead and operationalize our delivery function, overseeing cross‑disciplinary product teams (Design, Development, QA, PM) that build client websites. You will manage full delivery life‑cycle quality—across design alignment, implementation, content, and QA—and act as the operational voice between delivery teams and Product. You will also own hiring, mentoring, process optimization, and team structure scaling in our India delivery center. Key Responsibilities1. Team Leadership & Culture Lead via functional leads and senior managers who oversee Designers, WordPress Developers, QA, and Project Managers (PCAs in the organization) Track KPIs: throughput, QA scoring, cycle time, delivery velocity and quality Foster strong culture, communication, and accountability across distributed teams (PODs) 2. Delivery Execution & Process Management Ensure timely, high‑quality delivery across all PODs Facilitate issue resolution: unblock teams, escalate when needed, and align on capacity Maintain and refine SOPs and standards for delivery and onboarding Conduct retrospectives and root‑cause analysis to improve operational performance 3. Client Alignment & Collaboration Manage the client-facing PCA teams to align on communication, expectation management, deliverables and escalations Support & guide PCAs when delivery complexity or technical issues arise 4. Product & Engineering Partnership Ensure that the Development Lead successfully serves as the primary escalation point for bugs and enhancement requests Own triage workflows: intake, prioritization, documentation, and backlog handoff Collaborate with Product on roadmap alignment, release planning, and feedback loops 5. Team Scaling & Talent Development Lead hiring, onboarding, and training for FTEs—transitioning from contractor-based support Partner with HR to build standardized onboarding, training, and interview frameworks Mentor India-based leads toward autonomy and managerial readiness Qualifications & ExperienceRequired ≥ 5 years leading web delivery or digital product teams, including offshore/offshore models Deep expertise in WordPress production—from Gutenberg/FSE to page builder frameworks Strong people leadership and performance management experience Excellent communication, documentation, and stakeholder management skills Proven ability to operate cross-functionally with Product, Engineering, QA, and Client Success teams Preferred Experience with Figma, ClickUp, JIRA, Confluence Familiarity with Agile, Scrum, or other iterative methodologies Demonstrated track record of process improvement and scaling delivery operations Previous experience scaling a team in India (or similar offshore hub) Core Competencies Strategic leadership and team development Operational excellence and process implementation WordPress technical fluency and quality-sensitive mindset Strong collaboration and feedback loop execution Metrics-driven delivery and continuous improvement Day-to-Day Operating Rhythm (SOP Highlights) Team Leads Oversight: 2x weekly meetings with the Leads (QA, Design, Development, Launch) POD Oversight: Weekly 1:1s with Tech Leads; bi‑weekly ClickUp dashboards review; global delivery sync meetings Bug & Feature Workflow: Triage rhythm → backlog handoff → sync meeting with Product Weekly PCA Coordination: Weekly 1:1s with individual PCAs, weekly group client alignment calls India Hiring & Onboarding: Coordinate with HR, standardize training, shadow initial site delivery Reporting: Maintain metrics dashboards and submit bi‑weekly performance reports to the Director of Platform Ops Why This Role Matters This role bridges execution and long-term quality, ensuring that every client website is delivered with excellence and consistency. You’ll be shaping how SiteFlow scales, guiding and growing the India delivery center, and directly influencing how product feedback flows from real-world delivery into continuous product improvement. MyAdvice "We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” — Vince Lombardi At MyAdvice, we’re not just helping businesses grow — we’re building a smarter way to do it. Our AI-powered Success Center is a profitability engine that empowers service professionals to add revenue without adding cost. Through intelligent marketing, automation, and streamlined operations, we help our clients convert more opportunities, work more efficiently, and scale sustainably. With over 20 years of expertise and a culture built on grit, growth, and accountability, we’ve evolved from digital marketing roots into a true growth system company. Our platform replaces fragmented tools and disconnected efforts with a unified, data-driven engine — all designed to drive measurable ROI and long-term client success. We believe in building a company as dynamic and resilient as the clients we serve. That starts with people. We are deeply committed to inclusion and diversity. We know the most creative solutions come from different voices, perspectives, and lived experiences. Studies show some people may hesitate to apply unless they meet every qualification. If you bring grit, curiosity, and a commitment to learning — we want to hear from you. Skills can be taught. Mindset matters more. As a performance-driven organization experiencing rapid growth, we value transparency, teamwork, and relentless improvement. We champion career development, continuous learning, and work-life balance — all within a collaborative, energizing environment where your work makes a real impact. At MyAdvice, your ideas matter. Your growth matters. And your effort drives real outcomes for our clients and company alike.

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. The shifts available for this role are as follows: Sunday - Thursday: 1 person from 6:30 PM - 3:30 AM IST 1 person from 2:00 am to 11:30 AM IST Tuesday - Saturday: 1 person from 10:30 AM to 7:30 PM IS 1 person from 6:30 PM to 3:30 AM IST 1 person from 2:00 am to 11:30 AM IST - Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc. Familiarity with website architecture, aesthetics, and user experience principles. Knowledge of web accessibility standards and best practices. Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. MyAdvice "We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” — Vince Lombardi At MyAdvice, we’re not just helping businesses grow — we’re building a smarter way to do it. Our AI-powered Success Center is a profitability engine that empowers service professionals to add revenue without adding cost. Through intelligent marketing, automation, and streamlined operations, we help our clients convert more opportunities, work more efficiently, and scale sustainably. With over 20 years of expertise and a culture built on grit, growth, and accountability, we’ve evolved from digital marketing roots into a true growth system company. Our platform replaces fragmented tools and disconnected efforts with a unified, data-driven engine — all designed to drive measurable ROI and long-term client success. We believe in building a company as dynamic and resilient as the clients we serve. That starts with people. We are deeply committed to inclusion and diversity. We know the most creative solutions come from different voices, perspectives, and lived experiences. Studies show some people may hesitate to apply unless they meet every qualification. If you bring grit, curiosity, and a commitment to learning — we want to hear from you. Skills can be taught. Mindset matters more. As a performance-driven organization experiencing rapid growth, we value transparency, teamwork, and relentless improvement. We champion career development, continuous learning, and work-life balance — all within a collaborative, energizing environment where your work makes a real impact. At MyAdvice, your ideas matter. Your growth matters. And your effort drives real outcomes for our clients and company alike. DIyuJB6Mob

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. The shifts available for this role are as follows: Sunday - Thursday: 1 person from 6:30 PM - 3:30 AM IST 1 person from 2:00 am to 11:30 AM IST Tuesday - Saturday: 1 person from 10:30 AM to 7:30 PM IS 1 person from 6:30 PM to 3:30 AM IST 1 person from 2:00 am to 11:30 AM IST - Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc. Familiarity with website architecture, aesthetics, and user experience principles. Knowledge of web accessibility standards and best practices. Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. MyAdvice "We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” — Vince Lombardi At MyAdvice, we’re not just helping businesses grow — we’re building a smarter way to do it. Our AI-powered Success Center is a profitability engine that empowers service professionals to add revenue without adding cost. Through intelligent marketing, automation, and streamlined operations, we help our clients convert more opportunities, work more efficiently, and scale sustainably. With over 20 years of expertise and a culture built on grit, growth, and accountability, we’ve evolved from digital marketing roots into a true growth system company. Our platform replaces fragmented tools and disconnected efforts with a unified, data-driven engine — all designed to drive measurable ROI and long-term client success. We believe in building a company as dynamic and resilient as the clients we serve. That starts with people. We are deeply committed to inclusion and diversity. We know the most creative solutions come from different voices, perspectives, and lived experiences. Studies show some people may hesitate to apply unless they meet every qualification. If you bring grit, curiosity, and a commitment to learning — we want to hear from you. Skills can be taught. Mindset matters more. As a performance-driven organization experiencing rapid growth, we value transparency, teamwork, and relentless improvement. We champion career development, continuous learning, and work-life balance — all within a collaborative, energizing environment where your work makes a real impact. At MyAdvice, your ideas matter. Your growth matters. And your effort drives real outcomes for our clients and company alike. DIyuJB6Mob