1646 Zendesk Jobs - Page 37

We are seeking a detail-oriented IT MIS Executive to manage and oversee all SaaS and cloud application subscriptions, billing, renewals, and admin roles. The role involves vendor coordination, invoice tracking, PO processing, and ensuring timely payments while maintaining complete audit readiness and documentation. Key Responsibilities: • Maintain and update a centralized MIS for all IT applications and infrastructure. • Track subscription lifecycle: new requests, renewals, expirations, cancellations. • Coordinate with vendors for quotations, invoices, service support, and compliance documents. • Work with internal audit and finance teams for PO requests, approvals, and timely payments. • Ensure secure documentation of admin roles, credentials, and billing contacts. • Monitor usage and optimize cost across SaaS and cloud platforms. • Prepare monthly and quarterly IT cost reports and renewal schedules. • Ensure audit trail documentation is complete and accessible for review. • Escalate delays or support issues to vendors or management when required. Required Skills: • Proven experience managing SaaS/cloud applications and IT MIS. • Strong knowledge of billing cycles, PO/invoice processes, and vendor coordination. • Excellent Excel/Google Sheets skills for MIS management. • Familiarity with tools like AWS, G Suite, Zoho, Microsoft 365, etc. • Good communication and follow-up skills with internal teams and vendors. • Strong documentation and audit readiness mindset. Preferred Qualifications: • Bachelors degree in IT, Computer Science, or related field. • 2+ years in a similar IT MIS/Billing/Procurement coordination role. • Experience using procurement tools or ERPs (e.g., Freshdesk, Freshchat, Zoho and other cloud platforms).

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for! Responsibilities Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM). Participate in Discovery calls with customers and cross functional team. Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design. Serves as architect on moderate to complex projects requiring integration with multiple products. Performs complex configuration, troubleshooting of Netomi’s solution(s). Ensure Project/Process Documentation on the centralized repository. Participates in reviews(as and when required) with the customers and provide guidance regarding best practices. Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment. Leads business discussions regarding Netomi’s value proposition at different levels of customer organization. Strong on data analytics and providing insights to the customer. Focus on driving efficiency in project delivery through initiatives. Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent. Requirements Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation. Should have spent at least 2 years for a SaaS based organisation conceptualising and deploying the solution. Articulate and possesses proficiency in client/stakeholder management. Strong communication skills both written and verbal. Ability to deliver under stressful condition. Experience in implementation of SaaS product is a must. Understand basics of SQL and relational databases. Strong tool experience with JSON, Datadog, Postman, API Integrations. Basic or moderate understanding of NLP. Additional Awesomeness Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi’s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.) Engineering background Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less

Now Hiring: Online Order Support VA (Brand Concierge) Work From Home | Full-Time | Customer Experience-Focused Love helping people and making their day better — even through a screen? At TalentPop App, we’re building unforgettable customer experiences for fast-growing online brands. We’re on the lookout for a warm, detail-oriented, and reliable Online Order Support VA to join our Brand Concierge team. This isn’t your average support role. You’ll be the voice behind the screen, making sure every order feels smooth, personal, and on-brand. If you care about connection, consistency, and customer happiness — read on! What You’ll Be Doing Chatting with customers via phone, email, live chat, or SMS to help with orders, returns, or product questions Providing support that feels human — reflecting each brand’s voice and values with care Following up on order tracking, resolving issues smoothly, and offering thoughtful solutions Keeping things documented — from common questions to key feedback Sharing helpful insights with the team to improve the overall customer journey You’re a Great Fit If You Have 1+ year of experience in customer support, VA roles, or e-commerce Clear, friendly written and verbal communication Familiarity with Shopify, Zendesk, or Gorgias (bonus points!) A calm and proactive approach when solving customer issues A reliable internet connection and a quiet home workspace Strong organization, attention to detail, and time management What We Offer Performance-based raises and bonuses Paid time off and HMO health coverage Fully remote — work from anywhere you feel productive A friendly, collaborative team culture Opportunities to grow and level up your skills To apply, include the application code BCS so we can fast-track your application! If you’re ready to make every customer interaction count — we’d love to have you on the team. Show more Show less

you'reRole: Technical Support Executive Location: Bengaluru, Work from Office About Teachmint: At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutionsTeachmint X, an AI-powered digital board; EduAI, an intelligent AI companion that empowers educators and learners to become self reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction. We are redefining education infrastructure. Whether you're architecting backend systems, designing intuitive front-end experiences, improving deployment pipelines, driving business growth and brand visibility, or scaling user impactyour work here directly shapes the future of education. If youre excited by the idea of building smart, scalable, and meaningful solutions in education, come create with us. Learn more: www.teachmint.com Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Identify customer needs/issues and provide appropriate solutions or alternatives. Assist customers with product information and technical support. Handle and resolve customer complaints, escalating issues when necessary. Keep accurate records of customer interactions and transactions. Collaborate with other teams to ensure seamless customer experiences. Provide feedback on customer concerns and suggestions to improve products and services. Stay updated on product knowledge and company policies. Requirements: Proven experience in customer support or a related field. Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Ability to remain calm and composed under pressure. Empathetic and patient attitude towards customers. Preferred Experience in Zoho desk or Zen desk

Now Hiring: Online Order Support VA (Brand Concierge) Work From Home | Full-Time | Customer Experience-Focused Love helping people and making their day better — even through a screen? At TalentPop App, we’re building unforgettable customer experiences for fast-growing online brands. We’re on the lookout for a warm, detail-oriented, and reliable Online Order Support VA to join our Brand Concierge team. This isn’t your average support role. You’ll be the voice behind the screen, making sure every order feels smooth, personal, and on-brand. If you care about connection, consistency, and customer happiness — read on! What You’ll Be Doing Chatting with customers via phone, email, live chat, or SMS to help with orders, returns, or product questions Providing support that feels human — reflecting each brand’s voice and values with care Following up on order tracking, resolving issues smoothly, and offering thoughtful solutions Keeping things documented — from common questions to key feedback Sharing helpful insights with the team to improve the overall customer journey You’re a Great Fit If You Have 1+ year of experience in customer support, VA roles, or e-commerce Clear, friendly written and verbal communication Familiarity with Shopify, Zendesk, or Gorgias (bonus points!) A calm and proactive approach when solving customer issues A reliable internet connection and a quiet home workspace Strong organization, attention to detail, and time management What We Offer Performance-based raises and bonuses Paid time off and HMO health coverage Fully remote — work from anywhere you feel productive A friendly, collaborative team culture Opportunities to grow and level up your skills To apply, include the application code BCS so we can fast-track your application! If you’re ready to make every customer interaction count — we’d love to have you on the team. Show more Show less

ConverSight is in a key growth phase, and we're solving complex problems that matter. We're building solutions that directly improve how businesses run, especially in supply chain and manufacturing. We're hiring a Solution Delivery Manager – Supply Chain to lead the end-to-end delivery of analytics and AI-powered solutions. This role involves working closely with customers—from project kickoff to deployment—to ensure solutions are practical, valuable, and aligned to business needs. You’ll need experience in supply chain processes, comfort with data and analytics, and the ability to manage cross-functional projects. If you're someone who enjoys a mix of strategy, data, and hands-on execution, this role will be a good fit. KEY RESPONSIBILITIES: Solution Design & Delivery Partner with customers to design and deliver tailored supply chain insights and reporting solutions Lead project conversations and translate business needs into design and solution configurations Recommend and apply supply chain best practices across planning, procurement, inventory, logistics, and forecasting Project Ownership Own end-to-end delivery of multiple customer implementations, including kick-off, timeline, budget, and resource coordination Monitor progress against milestones, manage scope changes, and maintain accountability across internal and customer teams Facilitate project documentation and alignment with cross-functional stakeholders (CX, Product, Engineering) Technical Collaboration Work closely with Professional services Engineers and Product teams to ensure smooth data integration and configuration Understand data models and identify issues with data structure, integrity, and accuracy Assist with data validation and QA throughout implementation and go-live Customer Relationship Management Serve as the primary point of contact throughout the implementation lifecycle Build trusted relationships through transparency, regular communication, and strategic guidance Manage expectations, resolve conflicts, and ensure customer satisfaction and engagement Continuous Improvement Contribute to internal playbooks, templates, and SOPs to improve delivery repeatability Identify customer feedback and pain points to suggest product improvements and implementation optimizations KEY SKILLS & COMPETENCIES Growth + CX + Curious Mindset Strong understanding of supply chain operations (planning, sourcing, inventory, logistics, forecasting) Proven experience managing complex projects with multiple stakeholders and deliverables Technical fluency and comfort working with data models, databases, or BI platforms Excellent verbal and written communication and stakeholder management skills Organized, detail-oriented, and proactive in solving challenges and driving alignment Collaborative and customer-centric mindset with the ability to thrive in a fast-paced environment Aligned with ConverSight’s values of Collaborative, Committed, Creative, and Customer-Focused EDUCATION & EXPERIENCE • Bachelor’s degree in Supply Chain Management, Industrial Engineering, Operations, Business, or related field (Master’s a plus) • 5+ years of experience in a supply chain, logistics, or operations consulting role • 3+ years of experience managing customer-facing SaaS or technology implementation projects • Experience with ERP systems (SAP, NAV, NetSuite) or BI tools is a plus • Familiarity with project management tools (e.g., Asana, Jira, Monday.com) BONUS POINTS FOR • Background in supporting SaaS software • Experience with HubSpot and ZenDesk (or a similar CRMs and support ticketing and knowledge base platforms) WHY WORK AT CONVERSIGHT? We value trust and ownership. Our team works with flexibility and accountability. You’ll be part of a collaborative team that respects each other’s time, effort, and ideas. Support and recognition are part of the culture here. Open work environment, inclusive, and energetic—with space for diverse perspectives and genuine teamwork. We comply with all statutory benefits including PF, Gratuity , and offer comprehensive health insurance coverage for employees (and family, where applicable). Beyond policies, we focus on long-term learning and career growth, giving you opportunities to work on meaningful challenges and real-world problems. Show more Show less

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role. Strong experience in SaaS-B2B based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office Role: Customer Success Manager Industry Type: IT Services & Consulting Department: Customer Success , Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education: B.Tech/B.E. in Any Specialization Show more Show less

🚨 𝐖𝐞'𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠 – 𝐋1 & 𝐋2 𝐈𝐓 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐇𝐞𝐫𝐨𝐞𝐬! 🚨 📍 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Jaipur (On-site) 🗓️ 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: ~1 Year 💰 𝐂𝐓𝐂: Up to ₹20,000 (Based on Interview) 🎯 𝐈𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰 𝐌𝐨𝐝𝐞: Face-to-Face Are you someone who enjoys solving problems, working with tools like Jira, Google Sheets, and Zendesk, and making tech easier for everyone? Whether you're just starting out or have some experience under your belt, we have a spot for you! 🙌 🔧 𝐋1 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 1. Basic understanding of IT support. 2. Comfortable using Jira, Google Sheets & Zendesk. 3. Decent English communication skills. 4. Eagerness to learn & grow in a support environment. 🔍 𝐋2 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 1. Hands-on experience with escalations & advanced support. 2. Proficiency in Jira, Google Sheets & Zendesk. 3. Proactive mindset with ownership attitude. 4. Solid communication skills in English. At Autovyn, we believe in growing together. If you're looking to work in a dynamic environment with real learning opportunities – this is it! 📩 𝐀𝐩𝐩𝐥𝐲 𝐧𝐨𝐰: bharti.kushwah@autovyn.in Tag someone who might be a great fit or share to spread the word! 🙏 hashtag #Hiring hashtag #JaipurJobs hashtag #ITSupport hashtag #L1Support hashtag #L2Support hashtag #TechJobs hashtag #CareerOpportunity hashtag #Jira hashtag #Zendesk hashtag #GoogleSheets hashtag #Autovyn Show more Show less

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today. Show more Show less

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition! Show more Show less

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today. Show more Show less

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition! Show more Show less

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition! Show more Show less

Profile : IT Product Support Analyst Experience : 1-3Years Location : Gurgaon, Haryana . We are seeking a highly motivated and customer-oriented L1 Support Analyst to join our team. The ideal candidate will possess excellent communication skills and will be responsible for providing technical and application support through email, voice calls, and a ticketing system . This role requires a proactive attitude, problem-solving ability, and a strong commitment to delivering high-quality support to internal or external users. Key Responsibilities: Respond to support requests via email, voice call, and ticketing tool in a timely and professional manner. Log, Categorize, prioritize, and manage tickets using the organization's ticketing system (e.g. Zendesk, Freshdesk) Troubleshoot and resolve technical issues or escalate as needed to the appropriate teams. Handle Customers from around the globe in a shift based role ie., Morning, Afternoon and Night. Follow up on open issues and ensure timely resolution and user satisfaction. Document issues and resolutions to contribute to the knowledge base. Maintain clear and eMective communication with users throughout the support process. Collaborate with internal teams to understand system changes and their impact on support. Meet defined SLAs (Service Level Agreements) and performance metrics. Preference skills: Mostly we are looking for Good communication skills, which is important for calls and email support- good written and spoken English and interpretation skills (convent school background helps). And the other main point was experience with the support function preferably product support .Above helps with the joiner not needing to understand basics and struggling eventually. Also working with ticketing systems like zendesk, fresh desk and anytime helps . Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹540,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Work from home Shift: Day shift Work Days: Monday to Friday Application Question(s): What is your Notice Period? What is your Current CTC? Experience: IT Support Analyst: 1 year (Required) IT Product Support Analyst: 1 year (Required) zendesk, fresh desk and anytime helps : 1 year (Required) calls and email support: 1 year (Required) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition! Show more Show less

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today. Show more Show less

Job Description What you will bring As the Salesforce QA Automation staff engineer for this critical function, you will play a key role in driving quality and efficiency in our Salesforce ecosystem Lead and manage a team of technical professionals responsible for Salesforce Automated Testing Develop and implement strategies to improve the quality and efficiency of software development processes Collaborate with cross-functional teams to understand business requirements and translate them into effective testing solutions Design, develop, and maintain automated test scripts using industry standard tools and techniques Oversee the execution of automated tests and analyze results to identify areas for improvement Provide technical guidance and support to team members, ensuring their continuous growth and development Stay updated with the latest industry trends and advancements in Salesforce Automated Testing Identify and proactively address any potential risks or issues in the testing process Continuously identify and implement opportunities for process improvement and optimization Collaborate with other teams to ensure seamless integration and compatibility of automated tests with other systems Serve as a subject matter expert and provide guidance to other teams on Salesforce Automated Testing best practices Adapting to a fast paced work environment with changing priorities. Minimum Qualifications: Candidates must have a minimum of 8 years of overall Salesforce testing experience with automation and manual testing. They should be proficient in Salesforce automated testing using Selenium or similar automation tools and strong hands-on experience in Python, Java, or similar languages. Experience in manual and automated testing techniques and tools is essential, with substantial experience in CPQ, Lightning UI, API Testing and RestAssured Familiarity with using test case management tool is crucial for candidates to effectively document and manage their testing projects Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description We are seeking a Senior Manager to join our dynamic team. In this role, we are seeking a highly skilled and experienced Senior Manager to lead our Cyber Defense Fusion Center operations with a specific focus on developing and implementing a follow-the-sun model for cyber defense in the APAC time region. You will exemplify your strong leadership and strategic thinking by enhancing our security posture and ensuring effective incident response across different time zones. As a leader in our security team, you will collaborate closely with multi-functional teams to integrate security into the development lifecycle, mentor junior team members, and drive initiatives to strengthen our cyber security capabilities. Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune (if you're previously residing outside of Pune). What You’ll Be Doing Lead and mentor a diverse team of Cybersecurity professionals. Foster a culture of collaboration, continuous improvement, and knowledge sharing. Develop and implement a strategic vision for the Cyber Defense Fusion Center that aligns with organizational goals. Design and execute a follow-the-sun model for cyber defense. Oversee the incident management process to ensure timely and effective responses to security incidents. Conduct post-incident reviews to identify lessons learned and improve response strategies. Utilize threat intelligence to proactively identify and mitigate potential threats. Analyze security events and trends to inform strategic decision-making. Ensure continuous monitoring of security events and alerts. Prepare and present reports on the security posture and incidents to senior management and stakeholders. Ensure compliance with relevant regulations, standards, and best practices in cybersecurity. Conduct risk assessments to identify and mitigate risks specific to the APAC region. Collaborate with IT, legal, compliance, and other departments to ensure a holistic approach to cybersecurity. Communicate effectively with senior management and stakeholders regarding security posture and incidents. Monitor and respond to security incidents and breaches in cloud environments, including intrusion detection and incident response. Collaborate with multi-functional teams to integrate security standard methodologies into cloud development lifecycles. Stay ahead of industry trends, emerging threats, and standard processes in cloud security. Provide technical guidance and mentorship to junior security team members. Participate in audits and compliance activities related to cloud security standards (e.g., ISO 27001, SOC 2, GDPR) Engage with regulatory compliance teams to ensure cloud environments meet industry-specific compliance requirements (e.g., HIPAA, PCI DSS, GDPR). What You Bring To The Role 10+ years in technical/cyber security management Expertise in Cloud/Cyber Security : Strong understanding of security solutions for cloud environments across multiple platforms (e.g., AWS, Azure, GCP). Strong Technical Skills: Proficiency in security tools and technologies specific to cloud environments. Problem-Solving Abilities: Capacity to analyze complex security challenges in cloud architectures and develop innovative solutions to mitigate risks and enhance security posture. Leadership and Collaboration: Demonstrated ability to lead security initiatives, work effectively with multi-functional teams, and mentor junior team members in cloud security standard processes. Communication Skills: Excellent verbal and written communication skills to articulate security concepts, present technical information to both technical and non-technical audiences, and collaborate with partners at all levels. Strategic Thinking: Capacity to align security strategies with business objectives, anticipate future security requirements, and provide recommendations for enhancing cloud security capabilities. Regulatory Compliance Knowledge: Understanding of industry-specific compliance requirements and experience ensuring cloud environments adhere to relevant regulations and standards. Basic Qualifications Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Master’s degree preferred. 10+ years of experience in cybersecurity, with at least 3 years in a leadership role. Demonstrated ability to think strategically and develop long-term plans to enhance cybersecurity posture. Strong understanding of cybersecurity frameworks, incident response methodologies, and threat intelligence. Experience with security tools and technologies, including SIEM, xDR, network security, and endpoint protection. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills, with the ability to convey complex technical information to non-technical stakeholders. Relevant certifications (e.g., CISSP, CISM, CEH, or similar) are highly desirable. Familiarity with regional cybersecurity regulations and compliance requirements in the APAC region. About Zendesk’s Product Development Center of Excellence in Pune Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed through a BOT (Build-Operate-Transfer) model, allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees (FTEs). Our vision is to create a vibrant, innovative hub where all team members will eventually transition into FTE roles. As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You’ll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk. Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission! As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! What You’ll Do Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email. Maintain extensive supplier, destination and system knowledge. Make quick and accurate analyses of customer needs, persona and level of urgency. Provide accurate information for hotel, flight, car and rail bookings, as required Support users with self-service of the Navan platform and app where possible. Respond to customers within SLA expectations and requirements. Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. Adhere to attendance policy and complete all assigned training. Meet individual performance metrics in support of the organization and company business objectives. What We’re Looking For 4+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT IATA accreditation (WWAFT/WAII/BA2) Customer Service experience within a contact center or customer facing role. Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform. Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. An empathetic disposition with the ability to maintain a professional attitude at all times An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries. A skilled communicator with excellent verbal and written communication A team player who thrives in collaborating, giving and receiving feedback and lifting others up An interest in travel with a basic understanding of world geography Show more Show less

Who are we and what do we do? Quicko is a Zerodha investee startup, that offers an online platform for tax compliances. Individuals and Businesses in India can save, pay, and file taxes with the help of our user-friendly products. We are a young team of designers, developers, content writers, growth marketers & accountants who are on a mission to simplify taxes for all. With our business scaling up, we continue to build a culture that emphasizes on growth and development of each individual through well-designed internship programs, jam sessions, mentorships, and much more. Currently, we are growing our team, right here from Ahmedabad. If you are someone, who is a big believer of technology in finance and is open to taking up new challenges, we would love to have a conversation with you. What are we looking for? As a Customer Success Representative at Quicko, you will largely be responsible for addressing all the customer requirements and reaching out to all our inbound leads. We are primarily looking for someone who is empathetic to all the customers. What will you be doing? Maintaining and preparing reports on a regular basis Developing strategies to increase sales and enhance customer experience Responding to customer queries in a precise and timely manner Managing and updating the progress of each lead on CRM Working closely with the team of tax experts in order to meet customer requirements Requirements What will you need to succeed at Quicko? Excellent communication and interpersonal skills Basic understanding of Finance and Taxation Exposure to different CRM tools such as HubSpot, Zendesk, Freshdesk, etc. their uses and functionalities Detailed understanding of our products and their features Show more Show less

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About The Role As a Fullstack Engineer, you will be responsible for being a versatile developer who works on both the frontend and backend of applications, ensuring seamless integration and functionality across the entire technology stack. This position will collaborate often with various internal and external business and engineering teams. You will also have an opportunity to eventually lead efforts to champion and instill a culture of Fullstack at Skyflow. We know great Fullstack Engineers come from diverse backgrounds so no single individual may have all the desired skills on day one. But if you are the kind of software engineer who would have loved to engineer solutions for Stripe or Twilio API's, or the Slack or Zendesk app, or the Snowflake or MongoDB platform - we want to talk to you. Desired Qualifications 3+ overall years hands-on experience as a Fullstack Engineer or a similar role. Have experience in building production full-stack software with Node.js and/or working with complex React applications. Experience with GraphQL. Knowledge of RESTful and GraphQL API design and implementation. Familiarity with CI/CD pipelines, cloud platforms, and containerization tools (Docker, Kubernetes). Working knowledge of GitHub, Jenkins and automated test tools Test-driven development and writing well-tested code Responsibilities Architect and implement robust Full-stack systems. Enhance system performance and reliability through optimization. Develop and maintain server-side logic, ensuring high performance and scalability. Build and optimize APIs (RESTful, GraphQL) to facilitate seamless frontend-backend communication. Proactively identify and propose new, alternative technology to create scalable implementations and achieve results. Understand and follow engineering conventions, architectures, and best practices. Collaborate with cross-functional teams and clients to deliver robust cloud-based solutions that drive best-in-class experiences to Skyflow customers Be a thought leader and key contributor within our Engineering team and help build a Engineering culture Benefits Work from home expense Excellent Health Insurance Options Flexible Hours Generous Equity At Skyflow, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds. Show more Show less

ORANTS AI is a cutting-edge technology company at the forefront of AI and Big Data innovation. We specialize in developing advanced marketing and management platforms, leveraging data mining, data integration, and artificial intelligence to deliver efficient and impactful solutions for our corporate clients. We're a dynamic, remote-first team committed to fostering a collaborative and flexible work environment. Salary: 18 - 25 LPA + Variable Location: Remote (India) Work Schedule: Flexible Working Hours ORANTS AI is seeking a dedicated and technically proficient Senior Customer Support Specialist to provide exceptional service to our corporate clients. If you have a passion for problem-solving, a deep understanding of software applications, and a commitment to ensuring customer satisfaction, join our remote team! Responsibilities: Provide timely and effective technical support to ORANTS AI clients via email, chat, and phone. Troubleshoot and resolve complex product issues, escalating to engineering teams when necessary. Educate clients on product features and best practices to maximize their success with our platforms. Document customer interactions, issues, and resolutions accurately in the CRM/ticketing system. Contribute to the creation and improvement of knowledge base articles and FAQs. Identify recurring issues and provide feedback to product and engineering teams for continuous improvement. Maintain a high level of customer satisfaction and build strong client relationships. Requirements: 5+ years of experience in a technical customer support role for a B2B software or SaaS company. Strong understanding of web applications, APIs, and data-related concepts. Excellent problem-solving and analytical skills with the ability to diagnose technical issues. Exceptional communication skills (written and verbal) with a patient and empathetic approach. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud). Ability to prioritize and manage multiple support requests effectively. Self-motivated, detail-oriented, and able to work independently in a remote setting. Show more Show less

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About The Role As a Frontend Engineer, you will be responsible for being a versatile developer who works on the frontend applications, ensuring seamless integration and functionality across the entire technology stack. This position will collaborate often with various internal and external business and engineering teams. You will also have an opportunity to eventually lead efforts to champion and instill a culture of Frontend at Skyflow. We know great Frontend Engineers come from diverse backgrounds so no single individual may have all the desired skills on day one. But if you are the kind of software engineer who would have loved to engineer solutions for Stripe or Twilio API's, or the Slack or Zendesk app, or the Snowflake or MongoDB platform - we want to talk to you. You Have 3+ overall years hands-on experience as a Frontend Engineer or a similar role. Proficient knowledge of any popular JS framework like React, Ember, Angular, or Backbone Solid grasp of data structures and basic algorithms in frontend context. Experience with responsive design and deep understanding of object-oriented design. Experience shipping robust services and user interfaces for production-grade applications in an agile, product-oriented environment. Experience with performance debugging, front end caching and benchmarking. Experience with building shared platforms for high reusability would be great. Familiarity with Docker and CI/CD processes is a huge plus. Familiarity with Backend and Infra knowledge is a huge bonus. You Will Lead the design and development of user-friendly and responsive user interfaces for the product, using ReactJS, CSS and HTML . Collaborate with cross functional teams that comprises Product Managers, backend engineers, Devops and Customer Success to create and ship elegant and high quality web applications. Contribute to integration of micro frontends to ensure modularity and scalability in the front end architecture. Participate and contribute in key discussions related to user experience and end to end functional design of features. Quickly understand and be able to diagnose/troubleshoot complex systems/code and own key pieces of the system. Participate in peer reviews of specifications, design and code. Nice To Haves Hands on experience with Node JS and Express Experience with databases, storage and caching strategies. Experience working in distributed teams and work environments. Benefits Work from home expense Excellent Health, Insurance Options Very generous PTO Flexible Hours Generous Equity At Skyflow, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds. Show more Show less

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team The Support Applications & Technology (SAT) team is responsible for supporting, maintaining, and innovating the systems and tools used by both Workday's customer support and its customers. We are a diverse group of product operations specialists with varied experiences and backgrounds. Our team is committed to Workday's core values, which prioritize employee well-being, equal opportunities, collaboration, supportiveness, and fun! About the Role As a Business Systems Analyst, you will be a key contributor to our team, working within a dynamic environment to understand and document the business needs of our Customer Support organization. You will partner closely with stakeholders across Customer Support, Business Technology, and Product teams to not only analyze current processes and identify opportunities for system and tool enhancements, but also implement new technologies. You will be responsible for translating business requirements into clear and actionable system specifications to improve efficiency and the overall support experience. This is an excellent opportunity for a motivated individual to learn and grow within a critical function of our company. Key Areas of Responsibilities: Work closely with Customer Support stakeholders to understand their business needs and challenges within specific areas Elicit, document, and validate business and system requirements using various techniques such as interviews, workshops, and user stories. Analyze existing customer support systems and processes to identify basic gaps and inefficiencies. Translate business requirements into clear and concise documentation, including business requirements documents, user stories, process flows, and basic data diagrams. Collaborate with technical teams to ensure a clear understanding of the documented requirements. Support user acceptance testing (UAT) efforts to ensure system changes meet the defined business needs. Maintain accurate and up-to-date documentation. Assist in troubleshooting and triaging reported system issues. Participate in team meetings and provide regular updates on progress. About You Basic Qualifications: 3+ years Business Analyst experience, preferably supporting enterprise-sized organizations. 2+ years experience working with Service Cloud. Bachelor degree, or equivalent, and relevant working experience. Ability to analyze basic system flows and data concepts. Strong communication and interpersonal skills with the ability to interact effectively with various stakeholders. Ability to learn quickly, follow instructions, and take ownership of assigned tasks. Basic understanding of process mapping and documentation. Other Qualifications: Bachelor's degree in Business Administration, Information Technology, or a related field. Experience with specific CRM or support platforms (e.g., Salesforce Service Cloud, Zendesk). Familiarity with agile development methodologies. Experience with tools for documentation and collaboration (e.g., Confluence, Jira). Previous experience in a customer support role is a plus. Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles If so, ask your connection at Workday about our Employee Referral process!

Respond to customer inquiries via phone, email & chat. Resolve complaints efficiently. Conduct sales presentations & product demos. Document all interactions in CRM. Ensure excellent service and support to drive customer satisfaction.