4193 Zendesk Jobs - Page 36

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Partner Support - Associate is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. Additionally, this role will oversee the activities of other team members within the team. Duties/Responsibilities Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, r...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Partner Support Associate is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. . Duties/Responsibilities Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectiv...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Job Description – Knowledge Operations Specialist Position: Program Manager Location: [Your Location / Remote] Reporting To: [Head of Support / CX / Product] Role Overview We are seeking a highly motivated Program Manager to own and drive our Knowledge Management and Support Automation initiatives . This role will be responsible for managing our knowledge portal, creating and maintaining high-quality content, coordinating product release notes with Product Managers, and leveraging AI-driven automation to enhance customer support efficiency. The Program Manager will act as a bridge between Product, Support, and CX teams to ensure seamless knowledge flow and continuous improvement in customer ...

Job Description Senior Business Systems Analyst - Backoffice Applications Who we're looking for Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home. We’re looking for a hands-on, Senior Business Systems Analyst (Sr. BSA) with technical and functional experience, who thrives in a fast-paced, multi-project environment, and is passionate about driving impactful change through technology. In this role, you’ll build and drive the roadmap for our Enterprise Wide Applications team, with a primary focus on Backoffice and Legal a...

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 350+ employees & helping 2500+ Customers across 75+ Countries . We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 31.8 Million USD in funding including our latest Series B round. The Role - As the Associate Director of Customer Support at Sprinto, you’ll play a pivotal role in shaping and scaling a best-in-class support organization that is a competitive differentiator. You'll defi...

Name of Position: Technical Support Engineer No. of Positions Vacant: 2 Qualification: Any Graduate Required Skill Set (In case of IT requirements): DHCP, DNS, VPNs, VLANs, ticketing tools (e.g., Jira, Zendesk, ServiceNow), Windows and Linux Relevant Industry: Any Job Description / Responsibilities: Key Responsibilities: Provide support for configuring and maintaining networking devices such as Cisco routers , Peplink devices , and Ruckus access points . Support the setup and management of DHCP and DNS servers for large-scale networks. Troubleshoot Wi-Fi and networking issues , from connectivity problems to server-related concerns. Manage and monitor Wi-Fi network performance using tools lik...

Description DAZN, a tech-first sports streaming platform, is revolutionizing how fans experience live sports. With over 20 million paying subscribers across more than 200 countries and territories, we stream an extensive range of sports, including, football, boxing, racing, and basketball. As well as reputed leagues such as, FIFA Club World Cup, NFL Game Pass, and the National League. In the first half of 2024 alone, DAZN broadcasted 30,000 unique live sporting events to over 1.4 billion ready-to-connect devices in more than 200 markets. Our cutting-edge cloud-based architecture enables us to deliver seamless streaming experiences to millions of concurrent viewers across multiple platforms a...

Key Responsibilities Respond promptly and professionally to customer queries via phone, email, chat, and social media. Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions. Maintain accurate records of customer interactions, conversations, and transactions using CRM software. Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues. Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries. Assist in improving customer support processes and share customer feedback with the relevant teams. Contribute to the creation of help cen...

Job Title: Customer Support Executive — High-volume Chat (400–500 chats/day) Compensation: Up to ₹25,000 per month Location: Sector 27, Gurugram — Work from Office Working Days / Timings: Monday–Saturday, 9:00 AM — 6:30 PM About Divine Hindu Divine Hindu sells authentic spiritual products and ritual services to a pan-India audience. We value respect, authenticity, speed, and excellent customer experience. Role summary You will manage 400–500 customer chats per day across WhatsApp and website chat, resolve order and product queries using Shopify, escalate logistics issues, and maintain high CSAT while working with canned responses, macros, and concurrency. Key responsibilities Handle inbound ...

THE TEAM & THE JOB Our mission is to build the worlds best panel, made up of millions of members who experience the most enjoyable, engaging and rewarding data sharing experience of any data company in the world. As part of the department responsible for growing panel membership worldwide, our member support function plays a critical role in delivering world-class service to millions of members worldwide, handling tens of thousands of support requests from members each month WHAT YOU WILL BE DOING The Panel Member Support Executive will be accountable for delivering high-quality support to YouGov panel members worldwide, by resolving their queries and issues in a timely and professional mann...

Mimecast is a global leader in unified email management, offering cloud services for email security, continuity, and archiving. The Analytics team at Mimecast is an exciting blend of business, data, and technology. Using a high-powered technology stack that includes Tableau, Snowflake and dbt, the Analytics team designs and develops enterprise-wide reporting, visualization and analytic solutions. We turn raw data into actionable insight and enable our stakeholders to make smarter, data-driven decisions. This individual will be part of a fast-paced, team-centric environment committed to delivering strategic and operational insight to key business executives and decision makers across the orga...

Intern – Product Management and Operations Position Overview: We’re looking for a Product Management/Operations Intern to act as the bridge between our Product and Customer Support teams. This internship offers a unique opportunity to understand how product decisions influence customer experience and how customer feedback drives product development. About the Role As a Product Operations Intern, you will work closely with both Product and Customer Support to improve product experience and customer satisfaction. The role involves data analysis, process improvement, and cross-functional collaboration , giving you hands-on exposure to the full product lifecycle. Key Responsibilities: Monitor an...

Title: AVP — Operations & Credit Operations (Flashaid Smart Fee) Location: Mumbai — Remote + periodic travel to partner institutes (field-first mindset) Goal: Own Flashaid’s operational excellence: onboarding → collections → credit assessment → customer success → partner SLAs. Build processes, reduce cost-to-serve, and increase institute & lender NPS. Operations & Process Design, document and own end-to-end operations for institute onboarding, student onboarding, mandate & payment flow, and fee collection. Build SOPs, SLAs, and runbooks for every operational touchpoint; ensure >99% adherence. Implement automation and tooling (no-code + internal workflows) to reduce manual touchpoints and imp...

Designation : Support Assistant Manager — Night Shifts (USA Customers) Location : Marol, Mumbai (In-Office Only) Shift : Night Shift: 5pm to 2 am IST (US Time Zone) Experience : 5–7 Years Department : Customer Support Compulsory Requirement : Please apply only if you reside within 5 km of Marol. About us At Action Tour Guide (www.actiontourguide.com), we build award-winning GPS audio tour apps that turn road trips and sightseeing into engaging storytelling experiences. With a growing global user base, our apps deliver self-guided experiences across national parks, scenic drives, and cultural landmarks. We’re a tech-driven company at the intersection of travel, storytelling, and innovation—an...

Job Description Senior Business Systems Analyst - Backoffice Applications Who we're looking for Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home. We’re looking for a hands-on, Senior Business Systems Analyst (Sr. BSA) with technical and functional experience, who thrives in a fast-paced, multi-project environment, and is passionate about driving impactful change through technology. In this role, you’ll build and drive the roadmap for our Enterprise Wide Applications team, with a primary focus on Backoffice and Legal a...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about We are seeking a proactive and detail-oriented Technical Support Engineer to join our support operations team. In this role, you will provide Tier 3 support for deployed applications, monitor system dashboards and alerts, and collaborate with advanced support and R&D teams to ensure high availability, performance, and reliability of our services. This is a 24x7 rotational sup...

Position at India Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world's most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our peopleproviding the tools, support, and opportunities they need to grow and succeed. We don't just make bold promiseswe deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our techn...

The Opportunity: Shape the Future of Service Delivery Are you a proven leader in the Business Process Outsourcing (BPO) and training space, ready to manage and scale a high-performing global training program? We're seeking a Virtual Training & BPO Operations Manager to own the learning strategy for our frontline customer service teams across multiple BPO partnerships and client programs. This is a strategic leadership role where your expertise will directly impact service quality, agent retention, and client success. You won't just train; you will manage the entire lifecycle of learning and quality assurance within a rapidly growing BPO ecosystem. What You'll Be Doing: Strategic Leadership &...

Position Overview Xogene combines regulatory expertise with advanced technology to automate complex processes in clinical trials disclosure. Our software streamlines workflows through AI and agentic networking capabilities, improving data transformation and regulatory compliance for leading pharmaceutical and life sciences companies. We're committed to advancing technological solutions in clinical trial transparency. We are seeking an experienced Product Support Analyst to join our dynamic team and contribute to our ongoing growth and success. As a Product Support Analyst, you will support Xogenes software solutions by fielding tier 2 technical issues. You will monitor a support request queu...