1644 Zendesk Jobs - Page 36

Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Job Description What you will do: The Zendesk Core Services Packaging and Consumption team is looking for a Senior Software Engineer with a strong command of Ruby and past experience developing on the Rails framework to join them on their journey to make the Zendesk purchasing and usage reporting experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include: Collaborating with product management, and engineers to design beautifully simple solutions to complicated problems. You will be relied on from concept through development, QA, staging, and production deployment. Ensuring delivery on commitments. It is your responsibility to ensure code quality, debug code, and seek guidance to unblock tasks pending. Following best practices in all our frameworks and tools. Championing best practices and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised. Actively participate in code reviews and design discussions Partner across all areas of the SDLC, including requirements gathering, and building services and solutions. Work across teams and organization boundaries to standardize and integrate services, new libraries, tools, and workflows What you bring to the role: 4+ years of relevant experience in Ruby 3+ years of experience with JavaScript, React Experience with JavaScript build infrastructure/tooling (Webpack, Node.js) Experience with databases like MySQL and/or DynamoDB Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins) Knowledge of API design and distributed systems Experience using Datadog or other log aggregation tools Customer-first mentality when dealing with service incident management, data analysis, and root-cause analysis A hunger for learning new technologies and an eagerness to grow your knowledge and capabilities A team-first collaborative attitude that thrives in a fast-moving agile development environment Excellent written and verbal communication skills Bonus Skills: Experience working on SaaS-based products Experience with AWS stack (ie. Aurora RDS) Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Job Title: Quality Analyst – Customer Support (Female Only) Job Type: Full-Time, On-Site Location: Office-Based – Plot no DH 12, Ayodhya Extension Main Road, Near Subh Hospital, Bhopal Preferred Background: Experience in Customer Support or Quality Assurance Work Split: 70% QA, 30% Email Support (as needed) Salary Range: ₹12,000 – ₹18,000 per month (based on experience and skills) About the Role: We are hiring a female Quality Analyst to join our customer support team at our office near Ayodhya Bypass, Tanatan Dhaba, Bhopal. This is a long-term opportunity, ideal for someone who has experience in customer support or QA and is passionate about maintaining high-quality service standards. The role primarily involves auditing and improving customer support emails, with the flexibility to assist in replying to customer queries when needed. Key Responsibilities: Evaluate support emails to ensure accuracy, empathy, and resolution quality Track and report key KPIs like CSAT, response time, resolution rate, and quality scores Provide feedback to agents and assist in quality coaching Maintain QA scorecards, reports, and dashboards Take over email support during team absences or high-volume days (approximately 30%) Collaborate with the team to ensure continuous improvement in service quality Requirements: Female candidates only (mandatory) Prior experience in customer support or quality assurance preferred Strong written English and attention to detail Willing to work full-time from our office in Bhopal Dependable, flexible, and interested in long-term employment Preferred Experience: Email support experience in customer service environments Familiarity with QA practices, scorecards, and performance evaluation Knowledge of tools like Freshdesk, Zendesk, or similar platforms E-commerce or service industry experience is a plus What We Offer: Competitive salary based on experience (₹12,000 – ₹18,000/month) A long-term, stable opportunity with a growing team Friendly and supportive office culture Learning and growth opportunities in QA and support operations To Apply: Email your resume and a short note about your experience to contact@ecombirds.com. Only female candidates based in or near Ayodhya Bypass, Bhopal will be considered.

JoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented individuals to join our company. We are seeking an experienced Technical Support Engineer to join our team, working closely with the global Support and Engineering teams. Your primary focus will be resolving critical issues and providing the Support team with tools and solutions to ensure JoVE customers receive the highest level of service possible. If you're passionate about pioneering solutions and want to shape our company's future through creative exploration of new possibilities, we want you on board. Responsibilities Work directly with the Support and Engineering team to Triage and handle critical support issues or bugs. Tackle software debugging and identify code defects for remediation. Provide support to answer inquiries on products. Accept and handle technical requests. Collaborate with L2 teams to solve customer inquiries. Create, curate and maintain knowledge articles. Follow communication procedures, guidelines and policies. Provide accurate, valid and complete information by using the right methods/tools. Build sustainable relationships and trust with customers and other internal teams through open communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Performs other specific duties or assignments as directed by Team Manager. Requirements: 3+ years of demonstrable experience in technical customer support. 2+ years of experience with web application frameworks such as PHP, Typescript, JavaScript, React, NodeJs, Symfony, Laravel, Wordpress, React, or similar. GraphQL experience is a plus. Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English. Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills. Ability to communicate with both technical and non-technical personnel in a clear and easy fashion. Ability to work with minimal supervision and research using traditional and online resources. Good understanding of KPIs and Metrics. Embraces the concepts of Agile Scrum software development and its related collaboration and issue-tracking tools (e.g., JIRA, Rally) Embraces the concepts of ITIL and COBIT framework and its related collaboration and issue-tracking tools (e.g., Zendesk, Service Desk) Availability to work Eastern time zone - NY Time (8 AM to 5 PM) Why Join JoVE? A competitive compensation package including unlimited commissions on your sales You will make a direct impact in accelerating science research and education. Opportunity to work with global teams and in an environment that promotes innovation and collaboration. Our strong promotion from within culture draws a clear path to advance your career with us Show more Show less

What can you expect in a Technology Demand Manager role with TaskUs: Think of yourself as someone who is responsible for coordinating with Engineering, PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects using proven PMI tools, techniques and best practices. This individual will join our IT Demand Management organization supporting approved technical project management endeavors for internal enterprise and clients outsourcing services. They will have project oversight surrounding the following areas, but not limited to: supporting technical implementation of client programs, site builds, data center migrations, network and firewall setup for new client system access, integration of SaaS cloud partner configurations and various other program technical functional area dependencies. This role will report directly to the Sr. Manager of Technology Demand Management and will have the responsibility of direct oversight of technical functional resources spanning from 5 25 project employees and project management of typically three (3) to four (4) projects over various project stages consecutively. Key Responsibilities: Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLA's. Prioritize production implementation & change activities. Maintain rigor around assigned projects change management. Ensure project status reporting and updating are done on time. Maintain a knowledge base of lessons learned for all assigned IT related projects. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support. Required Qualifications: IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus. At least 4-5 years of experience in technical project management (Call center experience is a plus). Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel). Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance. Solid understanding of network technology: MPLS, TCP/IP, VLANs and other Data Network technologies. Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony. Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks. Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must). Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow. Can adapt to changing work schedules and working hours. Strong problem-solving, decision-making, and analytical skills. Can start ASAP or within 30 days. Education / Certifications: Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent. Work Location / Work Schedule / Travel: TU Chennai Office Hybrid Work Setup Night Shift IST Schedule

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. Role Description: As a remote Support Specialist (Tier 1) at myKaarma , based in our Noida office, you will play a key role in the Product Department, helping to diagnose and resolve customer concerns efficiently and empathetically. This role supports our USA-based clients , night shift availability is required . You’ll collaborate closely with our product, engineering, and customer success teams to ensure exceptional customer satisfaction. This is a great opportunity to work with a talented global team and deepen your expertise in the automotive and SaaS space. Key Responsibilities: Customer Advocacy: Be the voice of the customer within myKaarma, providing actionable feedback to improve product and service quality. Client Support: Deliver timely, professional, and effective support to U.S. dealerships via phone, email, and chat — always with a customer-first mindset. Issue Diagnosis: Troubleshoot technical issues, identify root causes, and drive resolutions or escalate as needed. Documentation: Maintain accurate records of all customer interactions and solutions in our CRM system to build and sustain a valuable knowledge base. Collaboration: Partner with Product and Engineering teams to escalate bugs, recommend improvements, and track resolution progress. Knowledge Sharing: Educate customers on product features, best practices, and updates to help them maximize value. Process Improvement: Spot trends in support issues and contribute ideas for improving workflows, tools, and efficiency. Required Skills and Qualifications: Experience: 1+ years in a technical support, helpdesk, or customer support role, ideally in a SaaS or B2B setting. Customer Service Excellence: Empathetic, patient, and solutions-oriented with a proven ability to deliver outstanding customer experiences. Technical Aptitude: Comfortable with SaaS platforms and basic troubleshooting; familiarity with APIs or integrations is a plus. English Proficiency: Strong verbal and written communication skills in English are essential for supporting U.S.-based customers. Problem-Solving: A proactive, analytical thinker who enjoys resolving complex challenges. Tool Proficiency: Experience with CRM/ticketing tools such as Zendesk, Salesforce, or similar platforms. Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities. Shift Flexibility: Willingness and availability to work night shifts to align with U.S. business hours. ( Shifts 6:30 pm- 2:30 am ) We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. Health and telework stipends Time Off: Generous vacation time to recharge and balance life outside work. The starting salary depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form . myKaarma participates in the E-Verify Program . Show more Show less

About 100x Hospitality At 100x Hospitality, we create unforgettable live event experiences—and exceptional customer support is central to making that magic happen. Whether it's through thoughtful communication, seamless problem-solving, or behind-the-scenes coordination, we aim to make every customer interaction smooth, positive, and on-brand. We care deeply about creativity, quality, and sustainability, and we're looking for someone who brings those values into every conversation. We're a small team doing big things—launching events, building merch lines, and delivering 100x experiences across the board. You'll have the freedom to bring ideas, solve real problems, and shape how we support our fast-growing community. If you're passionate about service, operations, and leaving people better than you found them, we'd love to meet you. The Role We're on the hunt for a friendly, resourceful, and detail-obsessed Guest Services Specialist to help us deliver world-class service to our guests, customers, and event attendees. You'll be on the front lines—handling inquiries, solving issues, and making sure our community feels heard, supported, and wowed. You'll lead guest support across all channels, drive service excellence before, during, and after live events, and play a critical role in how we scale and delight our audience. You'll also lead our guest services team—mentoring staff, refining processes, and ensuring every interaction reflects the 100x Hospitality standard. What You'll Be Doing Lead day-to-day guest support across email, chat, and social platforms—resolving inquiries and escalations with empathy and efficiency. Manage and mentor freelance, temporary, and on-site support teams—ensuring consistent communication, training, and coverage across all events. Coordinate with internal teams (events, ops, logistics) to proactively resolve guest issues, track trends, and improve the overall experience. Act as the go-to for escalated cases, interpreting company policies, making judgment calls, and collaborating with senior stakeholders when needed. Own the creation and upkeep of support materials, including FAQs, macros, training docs, chatbot flows, SOPs, and the Guest Services Ops Manual. Oversee operational prep for events—from signage and concierge dashboard monitoring to supplies, BEO submissions, and welcome guide content. Monitor guest sentiment across channels, flag recurring issues, and suggest improvements to streamline processes and elevate service quality. Participate in planning meetings and post-event recaps, bringing the guest perspective to the table and identifying areas for future enhancement. QA support channels before and during each event—chatbot testing, live chat agent monitoring, and social media responses included. Facilitate and process high-touch requests like refund/name transfers, custom packages, or promo winners via Asana and other tools. Train and support new hires—freelancers, temps, and concierge staff—through onboarding and ongoing feedback on guest comms. What We're Looking For 3+ years in a customer-facing role (customer support, guest services, or client success ideally in events or live experiences.) Fluent written and verbal English —you're clear, friendly, and confident in your communication. Hands-on experience with Zendesk, Slack, and Asana (non-negotiable). Ability to manage multiple conversations and tasks at once—staying cool and organized under pressure. A natural problem solver who can handle ambiguity and find win-win solutions. You're emotionally intelligent, self-motivated, and bring a proactive attitude to work each day. Comfortable working across time zones and collaborating remotely. Event experience or touring highly preferred Bonus Points If You Have Experience supporting a product or event-based business Familiarity with Shopify, Airtable, or other tools used in logistics/merch/customer ops An eye for improving workflows or help center content Job Details Competitive annual salary (adjusted for experience and location) Learning opportunities Working in a great culture Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role In this role, you will be joining the Customer Support Team as a Technical Support Specialist, specializing in Highspot - a Software As A Service. This role will serve as the technical liaison between Services, Product, and Engineering serving as the voice of the customer to make our product better. Your day will be filled with engaging with our customers to understand their requests and inquiries for our Highspot product, collaborating and partnering with internal services, product, and engineering teams to identify and resolve issues via Zendesk. Teamwork and fearlessness is our mantra! Our technical support team boasts a 98% CSAT (Customer Satisfaction Rate). You'll spend most of your time interacting directly with our customers and ensuring that they have an amazing experience using Highspot. Responsibilities Provide technical software support to our customers on a variety of integrations with Highspot, including Email, CRM, SSO, and CMS systems Become an expert at managing the support ticket queue and be responsible for driving customer requests to a timely resolution Responsible for triage and owning a wide variety of customer requests from start to finish while ensuring key stakeholders are consistently updated with relevant information Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products. Optimize and leverage our internal and external Support documentation Act as a liaison between customers and engineering when necessary, to resolve difficult technical issues faced by our customers Required Qualifications 3-5+ years of technical customer support experience (ideally supporting the end-user of a technical product) Open to rotational shifts Learn it all, not know it all mentality Experience with/familiar with ticketing systems such as Zendesk (ServiceNow, ConnectWise, Jira Service Desk, HubSpot, etc) Experience with/familiar troubleshooting applications such as Outlook, GMail, Zoom, MSTeams Strong desire to serve and help others Experience in HTML and CSS scripting languages preferred, not required Proven ability to troubleshoot and identify the root cause of issues in complex enterprise systems Experience working with Mac, Windows, iOS, and Android platforms Exceptional problem-solving skills and cool under pressure Insatiable curiosity and the desire to learn it all Comfortable and confident in written and verbal communication with internal and external customers (Bonus points for fluency in a second language!) Entrepreneurial with a strong interest in working for a fast-paced startup in hyper-growth Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

Respond to customer inquiries via live chat platforms professionally Process digital service requests related to mortgage a/c, servicing, documentation Coordinate with internal departments for a/c updates issue resolution Adhere policies Required Candidate profile Assist peers and improve knowledge sharing. Maintain accurate documentation of customer interactions and actions taken. Exp in Mortgage Chat Support, Loan Servicing, or Banking BPO processes. Perks and benefits Perks and Benefits

About Greytip: Greytip Software is India’s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide. greytHR - India’s 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 20,000+ businesses, we touch the lives of 20,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee Onboarding & Offboarding and much more. Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in Dubai. About Department: The Implementation / Delivery Department is responsible for onboarding the customer and ensuring the client’s project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition. Position Purpose: We are looking for passionate, professional and customer focused individuals who will be responsible for Onboarding New Customers, understanding their requirements and implementing greytHR application for ensuring successful project completion with expected results for our clients. Preferred Functional Knowledge: Excellent verbal and written English communication skills. Proficiency in Telugu will be an added advantage. Proficiency in MS Excel Office Suite. Strong eagerness towards learning Flexible with working hours as per project needs. Key Responsibility: Post acquiring greytHR product expertise, you will act as a Specialist Product Implementation (HR & Payroll) to enable clients leverage greytHR for their daily business needs. Specifically you will: Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation, customer support. Proactively build strong customer relationships to understand client requirements, and Solutionize either through configurations or workarounds to address client specific requirements. Implementing the application in a time bound and professional manner. Address customer requirements, port client data, provide user training and support, thus enabling the customer to utilize the application for their day to day use and deriving maximum value from the application. Actively contribute to continuous improvement in the areas of the Implementation process, Product Enhancement and World Class customer experience. Tools experience if any: Microsoft Excel MS Access & SQL (Optional) Customer support tools, such as Zendesk, Freshdesk etc will be a value add. Qualification and Experience: Must be a graduate in any discipline Must not have a gap of more than 1 years. At least 2-3 years experience in product implementation and good exposure to customer interaction. Knowledge of Indian Payroll statutory compliances will be a big advantage Experience in client engagement and query resolving through effective telephone and email communication. Customer Focused approach with the ability to partner with clients and help them achieve their goals. Benefits: Excellent learning and development opportunity in the functional areas of HR & Payroll and its automation. Great team members & energy filled work environment Maximum exposure in Service based industry with various customer interactions. Flexibility of working Remotely or Office Premises. Compensation as per Market Standards. Show more Show less

We are seeking a talented and driven Procurement Lead to join our team. The ideal candidate will be responsible for collecting, analysing, and interpreting complex data sets to drive informed business decisions. You will work closely & Directly with the Client & cross-functional teams to identify trends, patterns, and insights that will contribute to our company's growth. Primary Skills Acknowledging customer complaints promptly and responding to them within set time limits, systematically and fairly Responsible for independently receiving, documenting, investigating and resolving customers queries within agreed authority Acknowledge & work on Backorder Reports & Customer Portal Requests Ensure that all written communication is carried out as per the customer care procedures Ensure that all requests / Inquiries are processed as per Client TAT & quality Expertise on Supply Chain processes with a good level of understanding on Order Management Should be willing to work as per Business requirement Working knowledge in SAP Excellent written and Verbal communication Experience in customer order management process Order creation, PO processing, Handling Customer queries, Exposure to SAP and Zendesk Can independently handle customer inquiries through Phone or emails Good understanding of end to end customer management process

About the Company: Greytip Software is India’s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide. greytHR - India’s 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 20,000+ businesses, we touch the lives of 20,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee Onboarding & Offboarding and much more. Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in Dubai. About the Role: We are looking for passionate, professional and customer focused individuals who will be responsible for Onboarding New Customers, understanding their requirements and implementing greytHR application for ensuring successful project completion with expected results for our clients. Responsibilities: Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation, customer support. Proactively build strong customer relationships to understand client requirements, and Solutionize either through configurations or workarounds to address client specific requirements. Implementing the application in a time bound and professional manner. Address customer requirements, port client data, provide user training and support, thus enabling the customer to utilize the application for their day to day use and deriving maximum value from the application. Actively contribute to continuous improvement in the areas of the Implementation process, Product Enhancement and World Class customer experience. Qualifications: Must be a graduate in any discipline. Must not have a gap of more than 3 years. At least 6 months corporate exposure in any domain with customer interaction. Knowledge of Indian Payroll statutory compliances will be a big advantage. Experience in client engagement and query resolving through effective telephone and email communication. Customer Focused approach with the ability to partner with clients and help them achieve their goals. Required Skills: Excellent verbal and written English communication skills. Proficiency in Hindi / Telugu / Tamil / Malayalam will be an added advantage. Proficiency in MS Excel Office Suite. Strong eagerness towards learning. Flexible with working hours as per project needs. Preferred Skills: Microsoft Excel. MS Access & SQL (Optional). Customer support tools, such as Zendesk, Freshdesk etc will be a value add. Pay range and compensation package: Compensation as per Market Standards. Equal Opportunity Statement: Greytip Software is committed to diversity and inclusivity in the workplace. ``` Show more Show less

Job Title: Nutrition Expert – Customer Support Location : Mahipalpur, Delhi Working Hours : Monday to Saturday – 10:00 – 7:00 PM About Us At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products are designed to support people on their journey to optimal health. As we continue to grow, we are looking for a Nutrition Expert to join our customer support team and provide expert guidance to our customers. Role Overview We are seeking an experienced Nutrition Expert with a strong knowledge of dietary supplements and nutrition to manage customer support interactions. In this role, you’ll be responsible for responding to customer inquiries , providing expert advice on supplements , and helping guide customers through their nutrition and wellness needs. The ideal candidate will have a passion for health, a strong understanding of nutritional science, and the ability to communicate effectively with customers. Key Responsibilities Customer Support Management Respond to customer inquiries across chats , emails , and social media platforms regarding supplements, nutrition, and product usage. Provide clear, accurate, and helpful guidance to customers on how our products can support their specific health goals. Troubleshoot customer concerns related to products, orders, and other service inquiries. Follow up with customers to ensure satisfaction and resolve any ongoing issues. Nutrition Expertise Use your nutrition knowledge to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.). Educate customers on the benefits, ingredients, and proper usage of various products. Stay updated on the latest research and trends in the nutrition and wellness space, particularly related to dietary supplements . Collaboration & Support Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately. Contribute to creating FAQs, blog posts, and educational materials for customers. Share insights from customer feedback to improve our product offerings and customer experience. Qualifications & Requirements Bachelor’s or Master’s degree in Nutrition , Dietetics , or a related field. 2+ years of experience in nutrition counseling , customer support , or a similar role. Strong understanding of dietary supplements , nutrition science , and wellness products . Excellent communication skills (both written and verbal) with a customer-centric approach. Ability to manage multiple customer inquiries while maintaining a high level of accuracy and care. Proficiency in using customer support software (e.g., Zendesk, Freshdesk, etc.) and basic office tools (email, chat). Preferred Skills Certifications in Nutrition , Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.) Previous experience with e-commerce platforms and handling online customer support. Ability to work in a fast-paced environment and manage customer expectations effectively. Passion for wellness , fitness, and maintaining a healthy lifestyle. What We Offer Opportunity to be part of a growing brand in the health and wellness industry. Collaborative, innovative, and dynamic team environment. Competitive salary and benefits package. Opportunities for professional growth and development in the field of nutrition. To Apply Please send your updated resume, along with a brief cover letter explaining your interest in the role and why you're a good fit, to hr@thescienceofgoodhealth.com . Subject : Application for Nutrition Expert – Customer Support Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Application Question(s): How many years of experience do you have in providing nutrition counseling or guidance? Have you previously worked in a customer support role where you answered questions related to nutrition or supplements? What is your current CTC? What is your ECTC? Are you an immediate joiner? (If not how many days) Work Location: In person

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description As a Technical Account Manager, you will serve as a strategic and technical advisor for high-value customers subscribed to Freshworks’ Premium Support Services. This role requires a unique blend of deep technical knowledge, customer-centric thinking, and cross-functional collaboration to drive long-term customer success. You will act as the single point of contact for strategic customer accounts—driving faster issue resolution, conducting proactive technical reviews, identifying product adoption opportunities, and delivering long-term value to our enterprise customers. Key Responsibilities Own the end-to-end resolution of customer issues, ensuring adherence to strict SLAs and premium service expectations. Serve as a trusted advisor and advocate for customers, offering guidance on best practices, configuration, integrations, and use cases. Conduct regular technical business reviews to assess support performance and product value realization. Lead strategic initiatives and implementation projects aimed at maximizing ROI and product adoption. Work closely with Product, Engineering, and Customer Success teams to relay customer feedback, influence roadmap decisions, and deliver holistic solutions. Monitor account health metrics and proactively flag risks with mitigation strategies. Collaborate across time zones and shifts to support global customers effectively. Qualifications Must-haves: 4+ years of experience in customer-facing technical support, technical account management, or a similar role. Excellent written and verbal communication skills with a clear and structured approach to problem-solving. Strong customer-first attitude with proven success in managing large enterprise accounts. Ability to comprehend complex technical ecosystems (APIs, integrations, cloud platforms). Exposure to ITIL best practices and familiarity with service management principles. Foundational networking knowledge (DNS, TCP/IP, VPN, firewalls, etc.). Ability to work flexible shifts and support customers across global time zones. Preferred: Experience in SaaS or enterprise software environments. Familiarity with Freshworks product suite or similar tools (e.g., Zendesk, Salesforce, ServiceNow). Technical certifications in cloud platforms, ITSM, or networking are a plus. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About You The Customer Experience team is the driving force delivering an unparalleled customer experience to those who have chosen to make the investment in their people. Our customers are asking us to solve the most difficult challenges behind supporting remote work; making sure remote workers are set up to be successful in their chosen space. Our Customer Experience team is the group that not only guides them on their journey, but is also their most trusted resource along the way. This team breaks through barriers and works to deliver the best customer experience possible, because it is what we would want for ourselves. We aim to take the burden of logistics off of our users across the world, while making them excited to have partnered with Firstbase. We are seeking a Customer Experience Associate to work ET and/or CT time zones to assist our customers with optimizing their experience with Firstbase. We are looking for someone who demonstrates empathy, organizational skills, as well as problem solving abilities, to assist us in the remote work revolution. What you’ll do and how you’ll have an impact Respond to and resolve customer queries and other inbound/outbound requests in a thoughtful, timely and accurate way - via email. Act as a process and product expert, being able to quickly and accurately consult users on best practices and how Firstbase operates. Create and maintain customer-facing FAQs, videos, and other support materials in our Help Center. Strive to empower customers to help themselves. Collect and share user suggestions, as well as pain points, directly with the rest of the company (particularly our Product and Operations teams). Identify areas of operational improvement within the CX team as well as the overall organization. Feel and be empowered to make those improvements. What We're Looking For BA/BS degree or similar university education 2+ years experience as a Customer Support Specialist in physical goods operations companies, working with logistics carriers and warehouse operations Ability to work quickly and independently with excellent time management skills Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills Experience using Zendesk, Jira and/or other help desk software and remote support tools. Ability to adapt to new tools and technologies At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice Show more Show less

The CRM Specialist reports to the Application Manager and works closely with the CX Technology & Innovation team and the Customer Service Operations team. The CRM Specialist is responsible for configuring, maintaining and optimizing our CRM tool in alignment with the Application Manager’s requirements. The CRM Specialist uses out of the box functionalities but also collaborates with the development team to implement custom built features. The CRM Specialist ensures seamless integration of the CRM with third party applications, including but not limited to: Chatbot, IVR, Nexus, third party sales channels. Additionally, the CRM Specialist handles day-to-day change requests, prioritizing tasks according to provided deadlines, to maintain user satisfaction while ensuring reliability and scalability. Purpose of the job The CRM Specialist is tasked with optimizing CRM performance through proactive maintenance, effective configuration, and the introduction of new functionalities. This role emphasizes the continuous improvement of operational processes and the implementation of tools that enhance the CRM's usability and efficiency. The CRM Specialist collaborates with cross-functional teams to understand business requirements and translate them into effective solutions. Responsibilities/core tasks, authorizations Responsibilities: Keep track of user needs and requirements. Optimize existing functionalities in line with user requirements. Implement new features based on user needs and optimization opportunities. Collaborate with other teams to ensure continuous development of the CRM functionalities. Collaborate with Zendesk to ensure we make most out of the CRM, following best practices. Troubleshoot and resolve technical issues related to CRM functionality and performance. Monitor daily performance of the CRM and alert Application Manager of any abnormalities. Monitor and maximize Customer and Agent satisfaction. Stay up to date with latest CRM technologies and AI advancements. Show more Show less

We are seeking a detail-oriented IT MIS Executive to manage and oversee all SaaS and cloud application subscriptions, billing, renewals, and admin roles. The role involves vendor coordination, invoice tracking, PO processing, and ensuring timely payments while maintaining complete audit readiness and documentation. Key Responsibilities: • Maintain and update a centralized MIS for all IT applications and infrastructure. • Track subscription lifecycle: new requests, renewals, expirations, cancellations. • Coordinate with vendors for quotations, invoices, service support, and compliance documents. • Work with internal audit and finance teams for PO requests, approvals, and timely payments. • Ensure secure documentation of admin roles, credentials, and billing contacts. • Monitor usage and optimize cost across SaaS and cloud platforms. • Prepare monthly and quarterly IT cost reports and renewal schedules. • Ensure audit trail documentation is complete and accessible for review. • Escalate delays or support issues to vendors or management when required. Required Skills: • Proven experience managing SaaS/cloud applications and IT MIS. • Strong knowledge of billing cycles, PO/invoice processes, and vendor coordination. • Excellent Excel/Google Sheets skills for MIS management. • Familiarity with tools like AWS, G Suite, Zoho, Microsoft 365, etc. • Good communication and follow-up skills with internal teams and vendors. • Strong documentation and audit readiness mindset. Preferred Qualifications: • Bachelors degree in IT, Computer Science, or related field. • 2+ years in a similar IT MIS/Billing/Procurement coordination role. • Experience using procurement tools or ERPs (e.g., Freshdesk, Freshchat, Zoho and other cloud platforms).

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for! Responsibilities Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM). Participate in Discovery calls with customers and cross functional team. Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design. Serves as architect on moderate to complex projects requiring integration with multiple products. Performs complex configuration, troubleshooting of Netomi’s solution(s). Ensure Project/Process Documentation on the centralized repository. Participates in reviews(as and when required) with the customers and provide guidance regarding best practices. Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment. Leads business discussions regarding Netomi’s value proposition at different levels of customer organization. Strong on data analytics and providing insights to the customer. Focus on driving efficiency in project delivery through initiatives. Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent. Requirements Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation. Should have spent at least 2 years for a SaaS based organisation conceptualising and deploying the solution. Articulate and possesses proficiency in client/stakeholder management. Strong communication skills both written and verbal. Ability to deliver under stressful condition. Experience in implementation of SaaS product is a must. Understand basics of SQL and relational databases. Strong tool experience with JSON, Datadog, Postman, API Integrations. Basic or moderate understanding of NLP. Additional Awesomeness Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi’s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.) Engineering background Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less