We are looking for a dedicated Customer Support Specialist to join our team!Experience in a SaaS environment is desirable. Experience on Jira, Zendesk are required Good to have BSFI and Finance Domains

Lead Central Tracking (CT) CS team for seamless logistics issue resolution engaging with core CS team. Enhance customer experience, reduce query touchpoints & improve key metrics (NPS, TAT). Handle escalations, collaborate with Core CS, Business & Tech teams for solutions. Optimize processes, train teams & leverage CRM tools (Zendesk, Freshdesk).

This Service is accountable for resolving incidents and restoring service. This Service includes fault management and providing resolution. Skills & Knowledge: Fault management Engineer (Tier 2) has a strong understanding of: Experience in prioritizes time allocation against critical tasks, and troubleshooting capability through to resolution of the requisite management of additional escalation for support A constantly changing environment and can relate impacting issues and risks to customer, understanding their business implications. Working in a multi-customer, multi-vendor, multi-technology environment at great flexibility as per the business requirements. Understands the responsibility associated with being a subject matter expert within a technology domain and proactively promotes knowledge sharing and peer development Is results focused and understands criticality of meeting customer SLA and KPI requirements Is fully aware of the impact of delivering quality of service to our customers, and can motivate resources to achieve best in class network operations results Strong communication skills (verbal and written), including influencing those not under their direct control. Can assess priorities and act appropriately to meet customer commitments and requirements Hands on experience in Cisco routers and switches including Cisco Spine Switch - NCS-55A1-36H, Cisco Leaf Switch NCS-5501, Cisco ENNI switch ASR9903, Cisco Port Extender/BS4 switches NCS-540, Cisco EPNM, Cisco Wi-Fi Access Points. Good to have experience in Huawei Ethernet Aggregation Switch CX600, Huawei LAN Switch S3300, Nokia ISAM 7360 OLT. Qualifications/Experience Required: Good understanding of networking or telecommunications principles Customer interaction experience with good communication skills. Experienced in NOC/GNOC environment Good knowledge of TCP/IP routing protocols. (OSPF/IS-IS, RIP, BGP, EIGRP, etc) Good knowledge of DSL technologies. (VDSL, ADSL, etc.) Good Knowledge of GPON. Knowledge of FTTx technologies required Bachelors degree in electrical engineering, Telecommunications or BCA Configure and install various network devices and services (e.g., Routers, Switches, VPN) CCNA or higher (CCNP and/or CISSP highly valued) Availability to work nights and weekends as needed. SAM5620/NFM-P Tools Knowledge required: Cisco EPNM, Putty, Meraki Dashboard. Zendesk or similar ticketing tool. Nokia Altiplano or AMS Huawei U2000 NMS To undertake Incident cause identification of data network failure in LAN and WAN surroundings through multiple sources of NMSs. To configure routing and switching tools, hosted IP voice services and firewalls. To upgrade data network devices to the new stable platform To communicate with project management teams, concerned engineers and service engineers routinely To get the most out of network routine performance by set assessment, troubleshoot the network issues and outages, setting up upgrades and cooperating with network architects on its optimization Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have an impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others. To perform Incident investigation, Impact Analysis, Incident Resolution, Resolution Validation, Incident progress updates, resolution & notifications Complete ownership of the incident resolution even if another Service has been engaged to help with the resolution Managing and Co-ordinating other parts of the solution that are involved in the resolution To handle Problem management, change management, Care ticket management, Routine Health check of devices. Work closely with Level 1 alarm monitoring and fault management teams to drive the incidents for resolution towards closure. Work closely with service delivery managers, field partners & third party vendors both inside and outside the organization to remediate an indicent. Maintain network wide database of network elements and configurations. Participate in scheduled team meetings, initiate and manage the Network outage conference calls.

Notice Period: Up to 15 days Primary Skills: Domain Expertise: Logistics, WMS (Inbound, Outbound, Warehouse Inventory & Recount), Procurement Systems, OMS, IMS, B2B eCommerce Technical Support: Troubleshooting WMS, OMS, IMS, Procurement Systems, B2B eCommerce Database & Cloud: SQL Queries, Azure Cloud, NoSQL/MongoDB, Elastic Search System & Tools: API Integration, Web Services, Networking, Windows/Linux, Log Analysis, Debugging ERP Systems: Oracle WMS, SAP WMS, or equivalent DevOps & Automation: Python, Bash, PowerShell, Scripting, Incident & Change Management (ITIL Preferred) Key Responsibilities: Act as Level 1 & Level 2 Support, handling escalations and ensuring quick resolutions Troubleshoot API failures, system integrations, and database inconsistencies Work closely with Product & Engineering teams for issue debugging Monitor system health, permissions, and access controls Manage ticketing systems (JIRA, ServiceNow, Zendesk) and ensure SLA compliance Assist in system upgrades, testing, and deployments Document troubleshooting steps, known issues, and resolutions 24/7 on-call support for critical issues Immediate Joiners Preferred!

Mandatory Skill Expert as Zendesk Admin Project Management Skills (should lead independent projects) Required Skills 7 Plus years of software development experience building, deploying and scaling distributed, highly available, large scale, high performing multi-tenant SaaS based customer facing products and services. Experience building microservices and customer facing APIs. Experience with the Zendesk API suite is a huge plus. Three plus years of progressive hands-on experience with design, configuration, testing, deployment, and support in a Zendesk environment. Proven experience with implementations to multiple business threads in a dynamic business setting is a must. Solid understanding of "Zendesk Explore is a huge plus. One plus years of experience in building IVR Call flows using the Twilio Contact Center. Experience in implementing Twilio flow with Zendesk CRM system will be a big plus. Experience with Twilio Contact Center services Twilio Flex, Programmable Voice, Chat, SMS, Taskrouter, Flex Insights, etc. Experience with Python, JavaScript and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platform. Two plus years of experience in a continuous Agile approach of integration dev/deploy format is a must. Supporting with high expectations and providing feedback on configuration, code and architectural approaches implemented by the team. Strong problem-solving and analytical skills with the ability to design complete solutions which are simple yet effective and very scalable. Previous experience handling and supporting mission critical enterprise systems. Ability to diagnose and respond to interruptions and critical issues in a timely manner is of vital importance. BS in Computer Science/Engineering, or equivalent technical experience. Self-motivated with a strong sense of ownership, urgency, and drive.

Skill required: Omnichannel - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Team Development:Create a performance driven competitive culture in the team which includes but is not limited to the following:1. Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with OADM, Accenture Leadership, Recruitment and IJP Teams on staffing requirements. 2. Provide team members with a clear sense of direction and understanding of each other's responsibilities including career planning and succession planning. 3. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments. 4. Conduct/Support Training for regional teams and on-board new team members on all areas of HRO operations and including:Controls & Compliance, Business Continuity Plans, process analysis and customer service. 5. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA's and Human Resources Team on driving key People initiatives. 6. Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. 7. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. 8. Communicates clearly and concisely, using appropriate level of detail, terminology and style. 9. Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues. 10. Team alignment and work allocation within Team. 11.Schedule monthly one-on-one feedback sessions with each team member to discuss progress, challenges, and short-term goals. What are we looking for? 6 to 7 years of Industry Experience 4 to 5 years of HRO Experience Contact Center Experience Mandatory Versant test score:Above 58 Payroll Payroll Systems and CRM/Workflow tools (SAP, Workday, Oracle) HRO Domain CRM/Workflow tools (SNOW, Astute, Zendesk, Siebel) MS Office Email Writing Skills Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change) Verbal Communication :Sentence Mastery, Vocabulary,Fluency,Pronunciation Customer Service Skills Knowledge on Telephonic Software+C11:C19C4C12:C19C12:C19C13:C19C14:C19C15:C19C16:C19 Roles and Responsibilities: Operation Management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:1. In-depth understanding of HRO processes supported by Accenture for different geographies. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. 2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 3. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 5. Escalate issues and seek advice when faced with complex issues/problems. 6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. 7. Creates a logical plan, realistic estimates and schedule for an activity or project segment. 8. Ensures progress, issues and agreements are properly documented and acted upon. 9. Assist Team with performing "Root Cause Analysis" on issues faced and suggest appropriate corrective and preventive actions. 10. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. 11. Participates in various Internal or Client initiatives related to Process. 12. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. 13. Actively participate in all process related business meeting in-person or virtually through conference calls. 14. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 15. Participate in and/or support during Client visits. 16. Willing to work night shifts from the office, with the option to transition to a hybrid model after stabilization. Qualifications Any Graduation

Position Description The successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of mid-market publisher clients delivering world-class customer service with your experience with troubleshooting in ad technology-related areas. As PubMatic's products and services evolve, the Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and are ready for broad adoption. Responsibilities: Manage publisher account setup and maintain Mid-Market accounts on the PubMatic system. Ensure on-time execution of technical integrations and deliver service excellence during implementation. Deliver excellent customer service and support within defined SLAs to publishers via support channels (e.g., Ticketing tool), including troubleshooting and resolving issues reported by publishers. Proactive in optimizing the publisher accounts and providing timely feedback to the customers to increase the yield. Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients Keeping multiple support systems updated (e.g., Salesforce, JIRA, Zendesk etc.) Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc. Generate and interpret reporting that will yield competitive insights for our clients Work closely with internal and external customers to ensure higher returns for end customers. Build strong customer relationships to create advocates of PubMatic while identifying upsell opportunities to manage a book of business against assigned revenue targets. This role is to provide support to Mid-Market US regional accounts. Requirements: The ideal candidate should have 2+ years of ad-tech experience, adequate knowledge in Header Bidding, ORTB protocol, RTB/PMP and ad Networks is a plus. Prior experience of working with SSPs, Custom Prebid Wrappers and various ad formats/ad platforms is a plus. Operationally minded and able to balance onboarding new customers, supporting existing customers, and optimizing performance. Proficiency in Excel, preferably Excel Macros, MS Access, MS Project, SQL, and other Database tools is a plus. Experience using complex datasets to track performance trends, identify anomalies and their root causes. Ad Trafficking exposure using Ad Servers such as GAM and AdMob is a plus. Experience with web applications, web forms and web server ideally with HTML or JavaScript is a plus. Knowledge of using debugging tools like Fiddler, Charles, and browser console etc. Shift Timings - 12:00 Noon to 5:00 pm from office and 9:00 pm to 21:00 Mid-night (IST) from home. BA/BS/BE degree Proactive and self-motivated as will be a part of a small team Ability to collaborate with team members globally, especially US-based counterparts. Return to Office : PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days in office and 2 days working remotely) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits : Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement. As well, when were back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much more!

Job role :- Zendesk QA Exp :- 5+ years Location :- Chennai or Any Tech M Location Skill :- Zendesk Expertise: Deep understanding of Zendesk platform, APIs, and Apps framework. Experience with Zendesk administration is a significant plus. Integration Testing, API Testing, Workflow Testing, Functional Regression Testing.

About the Role In this role, you will be responsible for protecting our members from fraud and account takeover attempts. You will use Accertify and other tools to review transactions and investigate potentially suspicious activity. You will also be responsible for responding to member emails and resolving their issues. Responsibilities: Analyze transactions in Accertify and investigate potentially suspicious accounts and activities using various sources. Exercise sound judgment in identifying fraudulent activities and account takeover attempts, even when explicit fraud indicators are absent. Conduct investigations to gather evidence and support decision-making. Mitigate financial risk by taking appropriate actions on potentially fraudulent activity, including canceling orders, banning accounts, and escalating complex cases. Respond to member inquiries in Zendesk regarding account security, including reports of suspected account takeover, with empathy and professionalism. Investigate and resolve member appeals in Zendesk for orders and accounts incorrectly flagged as fraudulent , ensuring fair and timely resolutions. Effectively differentiate between legitimate members and potential fraudsters attempting to gain access to accounts. Secure compromised accounts and restore legitimate access in account takeover (ATO) situations. Identify, act upon, and report trends in fraudulent behavior and account takeover attempts to team leads. Make sound decisions quickly, even in ambiguous situations, and provide feedback on workflow gaps to leadership. About You 1+ years of experience in fraud investigations, enforcement operations, or risk assessment in e-commerce marketplaces, or equivalent experience in online security or seller fraud prevention within the e-commerce industry. Highly adaptable and tech-savvy, with strong internet research skills. Excellent research and documentation skills, with a keen attention to detail and an investigator's mindset. A passion for identifying, investigating, and preventing fraudulent activity. Excellent written and verbal communication skills, and comfortable providing and receiving feedback. Perks and Benefits: Transport facility Shift Allowances Medical Facility

Skill required: Payroll - Payroll Process Design Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? "Improve workforce performance and productivity, boKey Responsibilities: Work with client to build process framework which will be a Tier 1.5 setup involved in supporting employee queries via call/chat and performing backend requests as well. Drive conversations with client Contact Center stakeholders to understand payroll support scope and understand transition steps to move the same to Accenture.oAdvise & consult on future state Payroll organization design and target operating modeloProvide end to end process expertise input to the process team's (BI) during global design preparation & localization workshopsoParticipate in the global & localization sessions and provide leading practice input in administering local processesoDrive and compile leading practices, and process design considerations incoosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalThe Payroll Process Design team focuses on processing HR and Payroll Data in payroll applications on time and accurately in an agreed Payroll application as per agreed timelines. The team is responsible for addressing Employee and HR queries related to payroll inputs in a timely and accurate manner, work with Payroll Providers or 3rd Party Vendors to research and provide resolution. The team is also responsible for performing checks and validations on the payroll reports, variance analysis, and reasonability checks between current and previous payroll and resolving payroll problems within the confines of established policies & procedures using relevant payroll system. The team may also work on designing processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission." What are we looking for? "Core Competencies: Excellent customer service skills US/Canada Payroll Transformation US/Canada Payroll Consulting US/Canada Payroll Operations Experience Strong knowledge of HCM / Payroll (SuccessFactors, Oracle, Workday) and Case Management (ServiceNow, Zendesk, Salesforce) tools. Professional Qualities Good oral and written communication skills Ability to identify and effectively use resources Operational Excellence skills Willing to work in US/CAN shifts. (7pm 4:30 am IST) Flexibility to work beyond defined shifts based on business requirement." Roles and Responsibilities: " In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

Core Responsibilities Customer Relationship Management : Be the primary technology point of contact for our customers. They are responsible for understanding customer business challenges and technology needs, establishing and maintaining strong relationships, and ensuring customer satisfaction. Account Growth : Identifying opportunities for account growth and discuss the same with your seniors to pitch for upselling or cross-selling. Works closely with internal Customer Success teams to identify these opportunities and demonstrate the value of additional services or products. Issue Resolution and Escalation Management : When technical issues arise, coordinate with the support and engineering teams to resolve these issues promptly. Quickly manage issues and ensure timely communication back to the customer. Training and Education : Creation and delivery of training materials and sessions for customers, ensuring that they can effectively use the platform. Technical Planning and Consultation : Collaborates with internal Customer Success Managers to develop strategic plans that leverage the Datacultr platform to address business needs and opportunities. They deliver consultative guidance on best practices and standard methodologies. Reporting and Analytics : Provide regular reports to internal stakeholders on account status, usage metrics, service levels, and other key performance indicators. Key Requirements Minimum 2 years of experience required in the SaaS industry, preferably with a Banking Software Vendor, focused on global financial services. Functional experience in a technical post sales role. Knowledge of enterprise products life cycle. Strong analytical and problem-solving skills Good oral and written communication skills, people skills, and presentation skills. What We Offer Opportunity to shape the future of unsecured lending in emerging markets Competitive compensation package Professional development and growth opportunities Collaborative, innovation-focused work environment Comprehensive health and wellness benefits Location & Work Model Hybrid from Chennai Work from Client Office once or twice every week Immediate joining possible

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for Marketing Automation Expert who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in data management and analytics. The individual must be flexible, motivated, have high attention to detail and must have a proven track record of working effectively with teams, and with senior leaders across the business to execute and report on campaigns. Your Key Responsibilities The candidate must have a strong background in managing projects and adhering to processes and methodical approachShowcase agility and proactivity in working with stakeholders and engage in solution driven conversations Hands-on experience with lead lifecycle, nurturing, and an in-depth knowledge of email marketing best practicesTactical execution of Marketing Automation campaigns with varying complexities and sizes across channelsOrchestrate subject matter expertise in Marketing Automation, Digital Marketing, and Marketo platform usage for the team to implement the tool across the regions. Coordinate and liaise with internal and external stakeholders to ensure complete briefing including - all relevant content, assets and target audience parameters are received for campaign executionWorking with Marketo country leads and support them with increased Marketo usage and maturityDatabase management activities such as data clean-up and normalization to improve database quality.Management and coordination of report responses, RSVPs using Marketo or event tool platforms.Provide project support to all MarTech team members throughout various stages of the project, including testing use cases.Regular reporting to key stakeholders on the performance of marketing automation campaigns, provide insights and recommendations to improve campaigns continuously.Support process improvements and educate users on campaign best practices.Standardization and documentation of technical processes using internal systems and Marketo. Able to define and document the functional and technical requirements for executing (developing, deploying, managing, tracking, and measuring) the automated campaigns.Act as a brand champion, ensuring that all external campaigns and online content are compliant to firm’s brand and business strategy and adhere to risk and quality safeguards set by EY.Work towards organizational objectives along with stakeholders’ project Skills And Attributes For Success Experience with marketing automation platform preferably in Adobe Marketo Engage.Familiarity with the latest marketing trends, tools, and best practices is a must, including marketing automation concepts, such as lead generation, customer journey, lead nurturing, latest best practices, strategies, and industry standards.Awareness of Marketo API to co-ordinate between technical teams.Proven strong interpersonal with an analytical mindset and problem-solving capability.Familiarity with Agile planning and Agile project management skills. Must be highly organized and self-motivated with a sense of urgency.Knowledge on Microsoft Office suite, especially Excel, PowerPoint and Microsoft SharePoint To qualify for the role, you must have Any university degree or college diploma in Digital Marketing or a relevant professional experienceMin. 8 years of experience in Digital/email marketing Strategic, coordination support role.Strong project coordination skills, including managing internal stakeholder expectations and multiple campaigns Must be a detail-oriented, organized self-starter who can work well within a team, and excel in a fast-paced corporate environment, whilst being able to manage multiple priorities and deadlines. Ability to review processes and make suggestions for efficiencies and optimization. Exceptional communication skills - both written and verbal and must be comfortable with presenting to virtual teams. Advanced proficiency with the Microsoft Office suite, especially Excel and Microsoft SharePoint.Functional knowledge of AEM will be an added advantage for this role. Familiarity with complex, multi-national organizations is highly preferred. Ability to translate business needs into technical solutions in MA platform.Adherence to data integrity rules (such as GDPR, CANSPAM) is a must. Specialist knows his customer journeys well-enough to identify every possible opportunity or data breach and the need for appropriate security and get measures in place to safeguard it. Ideally, you’ll also have Strong interest in data management and analyticsStorytelling and consulting skillsAttention to detailOrganized self-starter who can collaborate with a team, and excel in a fast-paced corporate environment, whilst being able to manage multiple priorities and deadlines.Adobe Marketo Engage Expert Certification is plus Technologies and Tools Marketo or any other Marketing Automation platformWorkflow management tools eg: Azure boards/Zendesk/Workfront etcMicrosoft Office, SharePointknowledge of working with HTML, CSS, and scripting What We Look For Strong team contributorReady to learn and adaptProblem solving skillsStakeholder managementEffective communication and consulting What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Job Summary We are looking for a System Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. Key Responsibilities Managing and monitoring all installed systems and infrastructure. Installation of Mikrotik and maintain already installed systems. Ensuring the highest levels of systems and infrastructure availability. Monitor and test application performance for potential bottlenecks. Coordination with billing vendor in case of any issue identified. Ensure 99.9% uptime for all the BNGS. Proper users migrations from other ISP to Excitel. Maintain all the BNGS to ensure users services. Key Competencies Experience with using ticketing systems (zendesk, freshdesk, happyfox, zoho, etc.). Experience with Monitoring tools (Observium, INMS, Cacti, Grafana, etc.). Networking knowledge & basic understanding of network troubleshooting. Should be Good in written and spoken communication in English. Basic knowledge of Linux. Flexible for working in different shifts. Experience with installing, configuring, testing and maintaining operating systems (Linux & Windows) Experience with Linux bash commands. Knowledge for broadband connection technologies (pppoe, IPoE, web-login, pap, chap, etc.) Experience & Educational Qualification Technical Degree in Computer Science, Engineering or a related subject. Proven working experience of minimum of 3+ years in troubleshooting Linux & Win based environments. Note: This is a 6 day working role. Interested candidates only apply. Job Summary Function Core Network Location New Delhi Date Posted January 28, 2025 Working Days 6

About The Role And The Team In the Revenue and Operations department, the mission is to promote, sell, onboard, and service the products built by our technical teams and departments. This means a deep focus on a 360-degree commercial strategy that helps take new products to market and promote and maximize clients’ usage and experience with existing products. Support Specialist takes part in helping clients by suggesting best practices to exploit the Adform platform to the fullest potential, setting up digital advertising campaigns on our platform for well-known global brands and consulting on how to best optimize campaign performance in order to reach the target audiences. We hope you are ready to change the game! Be ready to: Provide technical support to clients via phone, email, and chat in a timely and accurate manner Document technical issues and resolutions in our ticketing system Implement and manage client’s digital ad campaigns within the Adform platform. Including setting up media plans, banner creatives, ad tags and other relevant information to achieve their marketing goals Perform platform administrational tasks. Including Private Deals setup, new or existing platform users’ creation and management Serve as a subject matter expert on Adform's platform. Educate and assist clients on how to use its features and functionalities Troubleshoot client’s requests to eliminate blockers that prevent successful ad campaign performance Collaborate with cross-functional teams to investigate and resolve complex technical issues Attitude First. Everything else will follow. We can grow together faster if you have: 2+ years of experience in a technical support role, preferably in the adtech industry Strong knowledge of adtech platforms, including Ad servers, DSPs, and DMPs Experience with troubleshooting and resolving technical issues Ability to work well in a team environment and collaborate with cross-functional teams Proven troubleshooting skills including the ability to analyze and resolve complex client’s issues quickly Excellent communication skills, both verbal and written (English language) Experience working with help desk software, such as Zendesk, JIRA, ServiceNow or similar Bachelor's degree in any discipline Our promise to you: Growth opportunities together with experienced and professional team, where we have informal style and communication and operate in dynamic, inspiring and international environment A dynamic, inspiring, and international environment filled with ambitious and caring colleagues Premium health insurance with ₹10,00,000 coverage for you and your family 24 paid vacation days to enjoy life outside of work Paid maternity (6 months) and paternity (2 weeks) Annual learning budget to help you grow your skills and support continuous learning Rewarding referral program for helping us grow Global perks such as birthday gifts, work anniversaries, and company events to connect with colleagues and have fun And much more – join us to explore the full experience Diversity & Inclusion @Adform: Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams’ creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills. We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination. About Us Adform is the only global, independent and fully integrated advertising platform built for modern marketing. Its unique enterprise technology – Adform FLOW – harnesses superior user experience and a scalable, modular and open architecture, to enable seamless management of the whole campaign lifecycle. It provides clients with enhanced control and transparency across their advertising operations, including ownership of all data from their campaigns. Since 2002, Adform has developed technology to enhance human/machine collaboration and deliver augmented intelligence, thereby amplifying business results for its clients around the world.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. DisciplineBrand & Marketing Role TypeMarketing Automation The opportunity We are looking for Marketing Automation Senior Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in data management and analytics. Your Key Responsibilities Tactical execution of Marketing Automation campaigns with varying complexities and sizes Experience with supporting email marketing campaigns and using various digital marketing tools, Marketo knowledge is a must Coordinate and liaise with internal and external stakeholders to ensure all relevant content, assets and target audience parameters are received for campaign execution Provide project support to all MarTech team members throughout the various stages of the project, including testing use cases Regular reporting to key stakeholders on the performance of marketing automation campaigns and suggest on improvement avenues that is backed by data Support process improvements and educate users on campaign best practices Standardization and documentation of technical processes using our internal systems Able to define and document the functional and technical requirements for executing (developing, deploying, managing, tracking, and measuring) the automated campaigns Act as a brand champion, ensuring that all external campaigns and online content support the firm’s brand and business strategy and compliant to risk and quality safeguards set by EY Work towards organizational objectives along with stakeholders’ project Skills And Attributes For Success Analytical thinking Data-Driven Decision Making Audience Segmentations and targeting Stakeholder management Troubleshooting Familiarity with Agile planning and Agile project management skills To qualify for the role, you must have Any university degree or college diploma in Digital Marketing or a related field. Understanding of Digital Marketing eco-system and marketing automation Experience in Marketing Automation campaign configuration Min. 5 years of experience, and min. 3 years with Marketo Ability to translate business needs into technical solutions in MA platform. Adherence to data compliance policies (such as GDPR, CANSPAM) is a must. Specialist knows his customer journeys well-enough to identify every possible opportunity or data breach and the need for appropriate security and get measures in place to safeguard it. Ideally, you’ll also have Strong interest in data management and analytics Storytelling and consulting skills Attention to detail Organized, self-starter who can collaborate with the team, and excel in a fast-paced corporate environment. While being able to manage multiple priorities and deadlines. Having Marketo Engage Expert certification is plus Technologies and Tools Marketo or any other Marketing Automation platform Workflow management tools e.g.: Jira/Azure boards/Wrike/Zendesk/Workfront etc Microsoft Office SharePoint Working knowledge of HTML, CSS, and scripting What We Look For Marketing Automation acumen Strong team contributor Ready to learn and adapt Problem solving skills Stakeholder management Effective communication What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less